Name: The Westin Jakarta
Address: Jl. H.R. Rasuna Said Kav.C-22 A, Jakarta, 12940, ID

10/10

Exceptional

11 Dec 2025

Fides

Overall experience in this hotel was wonderful and relaxing

Friends_and_family Family

10/10

Exceptional

25 Oct 2025

Janette

All service personnel demonstrated exceptional performance and deserve recognition.

Business

10/10

Exceptional

02 Oct 2025

Paul

Perfect place to stay

10/10

Exceptional

23 Sep 2025

ILSUNG

Excellent Hotel

Partner

10/10

Exceptional

30 Jul 2025

Kudo

As soon as I got there the staff immediately started helping, they helped with luggage, opened the doors, guided me where to go. They led me to check in which is on the 51st floor. Gave me my room card and there was a water station there so I got some. Headed to my room and it was enormous. Beautiful views, everything was clean, amazing bathroom and had a separate room for my luggage. A few minutes later and the staff brought my bags to my room. Breakfast here is wonderful. Most of the tables have a fantastic view of the city. The food selection was great and you can have breakfast up to 11am. I recommend getting there before 10:30 because that’s when they start to clean up. The bar was amazing and affordable, very friendly guest and had no issues talking in English. There’s lots of foreigners there so you’ll have no trouble talking.!If there’s a problem they always try to accommodate you. The swimming pool is fantastic with enough room. The chairs they had at the pool are comfortable and spacious. The hot tubs are in the locker room, separate for men and women. The sauna is a good size and was perfect. They close the pool at 10pm but even at the later hours there’s still people enjoying themselves. There’s a good sized plaza near the hotel that’s only 8 minutes away walking. That plaza has lots of food options, Starbucks, KFC, Hokben, lots of cafes, yogurt spots and much more. Theres no mall within walking distance but if you take a taxi it’s a 12-18 minute drive.

Leisure Partner

6/10

Pleasant

14 Mar 2025

Thatcher

Might not be worth it.

Rooms are beautiful and comfortable but had an odd experience when I tried to charge our dinner at Henshin (top floor restaurant/bar) to my room. Since dinner was more than my deposit they would not let me charge to my room unless I added to the deposit, essentially making me pre-pay for dinner. I have elite BonVoy status and have stayed at this hotel in the past. Big miss for management. Shameful. (And Henshin is not worth the money. Menu selection is odd, drinks were not good, and the service was shockingly bad considering how much staff they have on hand).

Business

6/10

Pleasant

08 Jan 2025

Norihiko

Scam alert for those staying at Westin Jakarta

I rate the hotel’s service as being less than poor mainly because what happened at its “rooftop” bar called Henshin.

On Dec 30, a friend and I went to the bar, and I ordered a 50-milliliter glass of Japanese whisky Yamasaki 12 which was priced at 1.625 million rupiah (roughly $100). Despite being on the menu, Yamasaki 12 was not available, and the person who took the order recommended another Japanese whisky brand called Hakushu. Thinking Hakushu was in a similar price range since the waiter at a Westin Hotel bar was recommending, I relented without actually checking its price with him or on the menu.

You guess it right: I should have checked Hakushu’s price since I was hit with a bill totaling 4.386 million rupiah (roughly $270) at the end of the evening. My Hakushu double or 50 milliliters was 4 million rupiah plus and my friend’s share was smaller since he ordered a soft drink.

When I checked out the next day, the desk’s duty manager was sympathetic, but I didn’t ask for a reimbursement since I should have checked the price of Hakushu.

Henshin’s (bar’s) manager a few days later emailed me and the person apologized “if there was a shortfall regarding the service from my team.” When I explained (again) what happened with my order, the person denied it was a scam. “In Westin, we care about the value of integrity and I believe my team didn't mean to scam you but it is more on how to communicate better.”

Yeah, right.

Self

10/10

Exceptional

14 Oct 2024

PARIMALA

Great Breakfast, But Rooms Need an Update

I recently stayed at The Westin Jakarta, and while my overall experience was positive, there were a few aspects that stood out for different reasons.

Let me start with the highlight of my stay—the breakfast buffet. It was absolutely fantastic! There was an incredible variety of dishes, and I was thrilled to find a South Indian food selection as well. The quality of the food was excellent, and the options catered to various tastes, making breakfast one of the best parts of my experience.

However, when it comes to the rooms, I found the interior to be quite outdated. Although the room was clean and comfortable, the decor felt like it belonged to an older hotel. The furnishings and overall ambiance gave off a somewhat tired feel, and I believe the rooms could benefit from a modern refresh to match the high standards of the hotel’s other offerings.

While The Westin Jakarta still offers a comfortable stay, especially with its amazing breakfast, I think a room upgrade would make it an even

10/10

Exceptional

20 Jun 2024

Peng Wah

Very clean and quite room. Excellent customer service and staffs

Business Self

10/10

Exceptional

05 Jun 2024

Muhmad

From the moment we arrrived we were greeted with open arms.Mohanmad Rofiq was great,
Room was beautifully.
Thanks for the cake for our wedding anniversary.
The restaurant staff were amazing.
From Siti ,Natalia Tony and all the wonderful kitchen staff all amazing.

We will definitely come again

Leisure Partner

10/10

Exceptional

12 May 2024

Roslina

Really nice room

Leisure Self

10/10

Exceptional

30 Apr 2024

Mehfooz Ali

Excellent stay and friendly staff. Front desk Fernandes was very helpful.

Business

10/10

Exceptional

27 Aug 2023

Samson

Well trained staff.

Business Self

10/10

Exceptional

15 Aug 2022

John

Great place to stay in Jakarta, highly recommend. Staff were very helpful and the food was amazing

Leisure Friends

10/10

Exceptional

04 Jul 2022

Shuet

The view from the rooms is amazing, we can see a big part of Jakarta.

Leisure Family

10/10

Exceptional

25 Jun 2022

Verified traveler

Awesome hotel with amazing views over Jakarta

We had a wonderful few-night stay at this hotel. The rooms are spacious with amazing views over Jakarta CBD. Excellent services and a wide range of foods are offered for breakfast. A highly recommended hotel for staying in central Jakarta.

Friends_and_family Family

10/10

Exceptional

16 Feb 2021

adnan

Rest I needed and got it

There's lots of five stars hotels in Jakarta but wisten is one of the best among them.

Self

10/10

Exceptional

19 Sep 2020

Jackley

Satisfying

5 star experience. Definitely worth the stay.

Partner

10/10

Exceptional

27 Aug 2020

Kartika Putri

Satisfy

we are very happy to stay at The Westin Jakarta.. although on that day the hotel quiet crowd so make me feel a little bit worried.

The room is big, clean, complete amenities, big bed & comfy, modern.

Partner

8/10

Excellent

26 Aug 2020

Bryan

Best View in Jakarta!

The best part about this hotel is the view from the room.

Partner

10/10

Exceptional

27 Dec 2019

Verified traveler

The accommodation is of high standard, great city view, staff are pleasant, and good value for money.

10/10

Exceptional

21 Dec 2019

Norman

Excellent service, beautiful view, comfortable rooms. Everything is good except the food is only acceptable.

Business Self

2/10

Poor

22 Aug 2019

Verified traveler

The restaurant and henshin was unique , the staff’s are not friendly service was bad

Friends_and_family Family

8/10

Excellent

18 Aug 2019

Verified traveler

Good view

Being the highest building in Jakarta, Westin has the best view of the city. I love the automated blinds in the room. A very thoughtful addition. In terms of service, the staffs can be a little shy at times. We were disappointed that the in-room dining took longer than promised (we waited more than 40 minutes for our supper). Late check-out was not smooth. Only 2 counters were opened and both counters were busy at 2.30pm with check-in. Can give it the Afternoon Tea a miss at Daily Treats. Food was below average and poor service. However, the Japanese restaurant on Level 68, Henshin, has good food and excellent service.

Partner

10/10

Exceptional

19 Jun 2019

Ray

all good
Will stay again in my next visit.
Thanks...

Business Self

10/10

Exceptional

16 Jun 2019

Tamara

Great hotel for a business trip

Fantastic. Nearby a complex with a lot of restaurants and a food court and shop in the building g. Awesome views and great facilities.

10/10

Exceptional

09 Jun 2019

Chee Hoong

Terrific stay!

Fantastic hotel. Fantastic room. Fantastic buffet spread breakfast and lunch.

Only negative is limited in room dining Asian food which is non spicy.

Family

10/10

Exceptional

04 Jun 2019

Verified traveler

Very relaxed, modern with Asian touches keeping it local. Lovely and friendly staff

Business

10/10

Exceptional

09 May 2019

Verified traveler

One of the best hotels I have stayed in. The view is fantastic and the hotel condition/amenities/facilites are perfect. The staff is lovely and the food at the restaurant, quite cheap for a Westin hotel but lovely! I highly recommend it!

Leisure Friends

8/10

Excellent

07 Mar 2019

H

Fantastic staff, amazing venue, brilliant food and great service.

Business

6/10

Pleasant

23 Feb 2019

Verified traveler

Very nice modern hotel. The reception is located on level 52. Rooms are located above level 52. To reach ground floor from the room you have to switch lifts on level 52. Very inconvenient.

Friends_and_family Family_with_children

10/10

Exceptional

06 Feb 2019

Robin

Love this hotel

I was there for a Staycation during Chinese New Year. My room was lovely and the bed and linens were luxurious! The buffet fir dinner was tasty and service was stellar.

10/10

Exceptional

28 Jan 2019

Michael

Great Hotel in Jakarta

Great hotel and great price! Rooms are spacious and clean, gym is quite big and complete, great city views

Partner

10/10

Exceptional

15 Jan 2019

Yulia L

Very nice

Family

6/10

Pleasant

30 Dec 2018

Verified traveler

Average, nothing special

Average, for that price, this hotel & service is nothing specials, they stated check in time 4 pm.. it was ridiculous..

Family

10/10

Exceptional

10 Dec 2018

Kian Lee Raymond

Always stay in this hotel during my trips.
Nice room and good food.
Will continue to stay for my future visits.
Thanks

10/10

Exceptional

03 Dec 2018

Verified traveler

Great views and service

Best views in Jakarta. The best bed I ever I slept on. Very comfortable! Amazing breakfast and has a great gym.

10/10

Exceptional

03 Dec 2018

George

Great Corner Room & Service

The view from the high floor corner room was great, the room was very clean with friendly housekeeping staff, the service was very personalized with several instances of security and front desk staff remembering my name later in the stay despite a short interaction at the start. I arranged hotel limo for transportation and it was clean and prompt. The drinks at the top of the hotel are great as well.

10/10

Exceptional

30 Nov 2018

Dawn

Simply the best hotel in Jakarta. Would definitely stay there again!

8/10

Excellent

19 Nov 2018

Andrew James

Corporate Sophistication in a Relaxed Environment

Westin Jakarta is an excellent property - friendly and helpful staff, nice gym and pool, great All Day dining cafe, and an excellent bar/restaurant on the rooftop with panoramic views of the city. I've stayed at the Westin at least 6 - 8 times already in 2018 and it has been consistently good. I spend 250 nights per year in hotels, and for Jakarta, the Westin is my preferred personal choice. The meeting and conference facilities were also particularly helpful and well serviced on my last visit.

10/10

Exceptional

20 Oct 2018

Yp

Very good hotel

Very very good hotel, definitely will return in my next visit. Room is comfortable and quiet. Bed is very comfortable. Food is good. Staff are friendly

10/10

Exceptional

17 Oct 2018

Chien Shyen

Lovely stay

I love the stay at The Westin Jakarta. The hotel is great by itself and the amenities are good. The pillow is perfect and probably the best of all the hotels I have stayed.

Perhaps the only small thing I can see to improve is to have clearer signage such as where the hotel reception is out of the elevator from the hotel room, which level is the hotel lobby in the elevator and also perhaps some voice notification of the level the elevator is.

Apart from this, it is a lovely stay.

10/10

Exceptional

13 Sep 2018

Verified traveler

Spacious luxury

Lovely hotel with large rooms

10/10

Exceptional

11 Sep 2018

Joanne

Bird's eye view

This is a very nice hotel with large rooms that have a modern bathroom with separate shower and a small dressing room. The hotel is in the top 20 floors of one of the highest buildings in the city and therefore has views over Jakarta.

10/10

Exceptional

17 Aug 2018

Mehdi

Nice hotel close to businesses

10/10

Exceptional

06 Aug 2018

KGA

Nice hotel with a great view

2/10

Poor

25 Jul 2018

Minh

Good place. Terrible service

Check in made us wait 1 hour without any amenities. The receptionist was rude. I ordered room service. Also arrived very late

8/10

Excellent

18 Jul 2018

Verified traveler

Nice Hotel and staffs.
Will stay again in future trips.

4/10

Poor

15 Jul 2018

Chee Ming Joshua

Bad experience

Unhappy with my stay - gave me a double queen instead of a single king last min

10/10

Exceptional

07 Jun 2018

Fadil

Outstanding hotel

Outstanding service staff, quality of rooms and amenities.

Partner

10/10

Exceptional

12 Apr 2018

Imat

Excellent.

10/10

Exceptional

06 Apr 2018

Verified traveler

Amazing views of Jakarta

Spectacular views from every location in the hotel, superb breakfast and very friendly staff. The bed linen wasn’t the most confirtabke though, a little course. However, the rooms were large and very clean.

8/10

Excellent

24 Mar 2018

Shung Hing

restaurant is so so

restaurant quality is not so good, breakfast and lunch is just so so

10/10

Exceptional

06 Mar 2018

Verified traveler

Very good

Good service is not bad quite good view from the room reserved nice n variety of food available

Family

10/10

Exceptional

04 Mar 2018

Verified traveler

Excellent. Will absolutely stay again. Wonderful staff.

8/10

Excellent

22 Jan 2018

Alan

Amazing stay in Westin Jakarta

Westin Jakarta is an amazing hotel, spacious clean room and great service.

10/10

Exceptional

16 Jan 2018

ash

Amazing hotel

My second stay at the westin service level is excellent the views of Jakarta are amazing , henshin bar on level 67th views from there amazing , location is good also

10/10

Exceptional

06 Jan 2018

Verified traveler

amazing brunch

Great hotel.
Unusual in the fact that it starts on the 52nd floor. The brunch is incredible as well as the breakfast and the view.

10/10

Exceptional

05 Dec 2017

Kristy

Excellent stay and very courteous staff

All the staff were so courteous and quick to recognize our needs. We came in really late in the evening, but with booking issues, we weren't able to go to our room so the manager offered to resolve the matter with expedia so that we were able to go rest. Excellent service!

8/10

Excellent

04 Nov 2017

Tony

Outstanding Hotel, Great Views

The hotel is always my first choice when coming to Jakarta and it does not disappoint. Large and spacious bedroom with exceptionally comfortable beds and easy to get transport when needed. Outstanding views of the city and I really enjoyed their rooftop bar. The staff are amazing and friendly and cannot do enough to help you. Overall another great stay.

10/10

Exceptional

02 Nov 2017

Arshed

Amazing hotel

From checkin to checkout the staff was amazing and the hotel is in a good location, room
Are spacious and clean views from the room
Are amazing , bar on 67th floor is amazing would definitely stay again

10/10

Exceptional

24 Oct 2017

John

Will come back

Lovely hotel with very spacious rooms and great views of the city. I especially enjoyed the huge comfy bed and the generous breakfast buffet. The only thing that's I'd like them to improve on is the hotel gym. It was definitely below standard for a hotel like this.

Partner

10/10

Exceptional

15 Oct 2017

Verified traveler

Great place, I really enjoyed my stay, will come back soon, thank you everyone!!

10/10

Exceptional

11 Oct 2017

Rahul

Beyond superb!!

relaxed

10/10

Exceptional

10 Sep 2017

Verified traveler

Amazing stay @Westin. Nice, big room with unbeatable view of Jakarta. Well trained staff.

Partner

10/10

Exceptional

30 Aug 2017

AB

Excellent

Well trained staff ready to please you and make you feel like a VIP

10/10

Exceptional

29 Jun 2017

Lynette S H

Simply love this hotel!

8/10

Excellent

21 Jun 2017

Chang Wen

Great place

Fantastic views. But location not walking distance to anything apart from offices

10/10

Exceptional

12 Jun 2017

Verified traveler

Nice hotel with great view of Jakarta from high up.

10/10

Exceptional

10 Jun 2017

Chander

One of the finest hotels

One of the finest hotels that I ever stayed. Absolutely loved it. Every time I visit Jakarta I would be staying in the same hotel. I would say it is probably the best hotel in Asia.

10/10

Exceptional

10 Jun 2017

Saachi

Excellent food, Service & level of Comfort

I really loved the buffet options for Breakfast, Lunch & Dinner. The lady cleaning my room; Ayesha went the extra mile to make me feel welcomed. She even gave me a welcome note, folded my clothes and checked on my laundry.

10/10

Exceptional

26 May 2017

Verified traveler

great view, delicious breakfast

Family

8/10

Excellent

19 May 2017

Verified traveler

Its a good hotel. I will try again.

Contrary to previous trip this was kind of different. There was issue with Hotels.com preference been synced with the hotel and ended up not getting the right room. Seems a new hotel so i guess staffs are also new and sometime confused on what needs to be done.

10/10

Exceptional

13 May 2017

Verified traveler

Comfy business hotel at Jakarta

I am a regular business traveler and has been trying several hotels around jkt but must say Westin is my new find gem. Very good service. Rooms very clean. Food good and most important healthy options available. Professional staff. Its one of the highest building in Jkt. Definitely coming back again.

10/10

Exceptional

13 May 2017

simon

Awesome view, impeccable service

The hotel is relatively new. Cleanliness will be a given. The high floors of the entire hotel makes the view extraordinary. Was staying at 60th floor with an awesome view every seconds of the day.

The staff are extremely friendly and helpful. There's also a big lounge in the lobby area to just sit and relax for the panoramic view.

Cafe offers a good variety of food with decent quality. Had a avocado wrap and it tasted fantastic with crispy fries. However, the order took a bit longer to come and the staff didn't really comprehend English well but it make up for their willingness to rectify and the quick action to appease the angry diner. A thumbs up to the team.

The hotel is located very near to a local mall, just 10 minutes walk, with local fare, fast food. The other bigger malls are neither far not near, If taking a uber, the driver probably might not want to fetch.