Name: Socialtel Granada
Address: Calle La Libertad, Granada, 43000, NI

6/10

Pleasant

05 Jul 2026

Franklin

No TV in rooms, no private parking and low water pressure in bathrooms besides that everything else is fine including the breakfast

Family

4/10

Poor

25 Jun 2026

MARIA

Bien

Business

10/10

Exceptional

19 Jun 2026

Cynthia

Excellent location to the city and easily accessible to dining restaurants and shops. Staff was helpful and friendly.

Family

10/10

Exceptional

12 Jun 2026

Carter

Rooms were clean and well maintained

Partner

4/10

Poor

03 Jun 2026

Eduardo

La unidad no estaba tan limpia y funcionando correctamente. Estuve e una donde el aire acondicionado no funcionaba, Granada es una ciudad muy caliente por lo que la habitación estaba muy caliente nos lograron cambiar de habitación pero con mucha demora, a la ciudad que nos llevaron no estaba muy limpia en general y encontramos el empaque de un preservativo en el baño.

Family

8/10

Excellent

03 Jun 2026

Armando D

The rooms do not have a TV, microwave, or refrigerator. That is the only downside I found; otherwise, everything was fine. The service and staff attention—with the exception of the laundry service—were excellent. The laundry service, however, was horrible: they sent the clothes back completely wrinkled, didn't fold the shirts or pants, and just bunched them all up into a ball—that really made me quite angry.

Family

6/10

Pleasant

25 May 2026

Marcus

No hot water

Partner

10/10

Exceptional

29 Apr 2026

Shaun

The staff were extremely accommodating and went a bit above and beyond to make her stay as great as possible.

6/10

Pleasant

20 Apr 2026

Grecia

I had stayed at Socialtel when it was a Selena property 3 years ago. They maintained offering programming which is great. Seems to be a lower season so it wasn’t very busy. Most staff were pleasant. Room was darker than I expected but it had what we needed for a one night stay.

Family

2/10

Poor

08 Apr 2026

Diana

They are impossible to contact through email, phone, etc. Never heard anything from them about my reservation.

2/10

Poor

15 Mar 2026

Jonathan

This hotel is not worth the trouble. After booking I contacted them through WhatsApp. We confirmed my room and some excursions they would set up.

When I arrived they gave me a room next to the pool that looked nothing like the pictures. The first floor was loud with booming music that made it sound like one of the cheap shoe stores in Managua. Someone at the pool was playing different music thst was even louder so I asked to be moved.

They moved me to the third floor and you could still hear the music, quieter but still to loud if you wanted to sleep before 10pm when they turned it off. That room had a bed and a bed table but no other furniture and the only window looked into someone else's patio. The entire week I was there I had no hot water.

I didn't receive instructions for my excursion so I tried contacting them several times. The night before I still hadn't received instructions for where to meet at 6:30am so I went to the front desk and asked.

They had no record of my reservations. I showed them my WhatsApp messages and they said there was nothing they could do. I threatened to cancel my stay and find a different hotel so they booked something last minute. I did change all of my other excursions to other companies.

You do not get what is pictured online. All totaled it was a very poor experience and not worth the premium they charge. I met other travelers that were staying at smaller, much nicer hotels nearby and paying much less.

Self

10/10

Exceptional

15 Feb 2026

Jenifer

I can’t say enough good things about my stay. The location is fabulous. It’s a beautiful building.

But what really stood out was the amazing staff.

Every single person there knew me by name and we’re always so lovely and kind to me. I felt always at home and cared for.

Everybody always went out of their way to make sure my stay was good and that I was having a good day. On my birthday they brought me a surprise cake and just really treated me so special.

Housekeeping was great. Everything was clean and comfortable. Their traditional breakfast is the best. I will miss them very much. It was a home away from home.

Thank you for being such a wonderful host for me. I will treasure my time at your hotel.

8/10

Excellent

12 Feb 2026

Tracey

Hotel was lovely. Just the right amount if quirkiness and staff were very helpful. Breakfast was lovely too. The room was tiny but it served a purpose and was right next to the shared bathroom (which hardly anyone else was using)

10/10

Exceptional

08 Jan 2026

Christian

Muy bien el personal fue amable

Leisure Family

8/10

Excellent

19 Dec 2025

Carolina

Room was clean and the staff was courteous but I wish they would’ve included a bedside lamp.

Partner

8/10

Excellent

25 Nov 2025

Roberto

Location

Leisure

10/10

Exceptional

26 Oct 2025

Karla

The Breakfast was good they only have two types of breakfast when is included in the room it was good.
The air conditioning was perfect specially with the heat it cool the room fast.
The only thing there was no hot water and they should change the shower head not much water comes out.

Partner

2/10

Poor

29 Sep 2025

Laura

I booked a 3 day stay and requested to move my days and the staff made the accommodation but I then had an emergency and needed to change and the staff was so unpleasant as if they did not want to help me at all or even refund me the days I did not stay there. I lost 2 days of my money and I will never return to the hotel.

Leisure Partner

2/10

Poor

14 Sep 2025

Donald

BAD CHOICE

Worst hotel I have had in Granada. Been coming to Granada for the last 15 years and this is the worst. No hot water. No TV. And they charge like they were a 5 star hotel. NEVER AGAIN.

Self

8/10

Excellent

07 Sep 2025

Emilio

Great location, friendly and helpful staff! Room and bathroom need a little help with cleanliness but I would stay there again!

Leisure Family_with_children

10/10

Exceptional

15 Aug 2025

Joseph

Great hotel in the middle of the city, the pool was really nice too as I went during the summer and needed it from long walks into town. Room. Had cold AC which was nice too. The staff was very friendly, and the hotel organizes events which was great. Definitely recommend!

6/10

Pleasant

08 Aug 2025

Oscar

Is ok.

Hotel is on a good location, nothing extraordinary, is ok for the money.

Partner

10/10

Exceptional

06 Aug 2025

Miguel

Great place to stay while in Granada. It sits in front of the main plaza with plenty of amenities around the hotel. Excellente hotel

Leisure Partner

10/10

Exceptional

29 Jul 2025

Mario

good staff

Leisure

8/10

Excellent

25 Jul 2025

Donald

Todo muy lindo pero Los cuartos recession

Leisure Family

10/10

Exceptional

17 Jul 2025

Darrell

Awesome place to stay in Granada! Excellent location - right in the heart of things on Plaza Mayor and right across from the Cathedral. Nice courtyard and pool areas. Great breakfast included. The staff were super helpful. Would highly recommend!

Leisure Partner

10/10

Exceptional

19 May 2025

Kris

Great property great location

Leisure Family

10/10

Exceptional

16 May 2025

Sergio

Everyone has their own way to express themselves

Business_and_leisure Family

10/10

Exceptional

22 Feb 2025

Zarlettee

Very central and walkable distance from a lot of nice places to eat

Leisure Family

8/10

Excellent

05 Feb 2025

Steve

Granada stay

Great central location secure and very friendly staff. I did not eat there but the bartender make very good drinks.

Friends_and_family Friends

6/10

Pleasant

29 Jan 2025

Lily

The staff was nice, helpful, and friendly, but I will never stay here again! This place is more like a hostel. The rooms were nasty; the bathroom smelled like public bathrooms. The outside of the hotel has hanging chairs, which are nice for sitting outside and enjoying the night breeze; if they would update the rooms, it would be a beautiful hotel.

Leisure Family

8/10

Excellent

02 Jan 2025

David

Great location across from the Central park . Typical style rooms for the area. Quick check in with bag storage available. Would stay there again.

8/10

Excellent

04 Dec 2024

michael

Spacious suite

We stayed in a suite. It was really spacious, and pretty comfortable. The pool is nice. It's a bit shallow, but that didn't bother me. I didn't have time to use any of the spa services unfortunately. Parque Central is right outside. It was really loud at night, and also early in the morning, but that's not the hotel's fault

Partner

4/10

Poor

03 Nov 2024

Ana

Rooms need some maintenance

Leisure Family

2/10

Poor

09 May 2024

Danae

The suite I rented is nothing compared to the photos. The suite was dirty. The bathrooms were dirty. The air conditioning did not work. My stay was terrible.

8/10

Excellent

02 Feb 2024

Tomas

This is mainly a hostel focused on budget travellers, however, there are double rooms with a bathroom available, too. Don’t buy food and drinks at this hostel as they are heavily overpriced. You can dine and drink half price elsewhere. On the other hand you can purchase some local trips, transports and various activities at the reception at a reasonable cost. The hostel looks quite dated and the room equipment is poor. I still liked the pool and vibes. The breakfast included was reasonable.

Leisure Partner

6/10

Pleasant

27 Jan 2024

Gismark

Took us 40 minutes to check in. We are Nicaraguan locals and there was a clear preference from the staff to check in foreigners faster, whilst leaving us locals to the side. Coming back to the hostel late at night we were also stopped and asked to once again show proof of our stay through our IDs and hotel bracelets (which we already had on) while foregneirs walked in without trouble.

Leisure Friends

4/10

Poor

27 Jan 2024

Cameron

Very disappointing experience

Private rooms do not get wifi signal- if you plan to work remotely while you’re there, don’t expect to be able to do it from your desk. The coworking space was booked for two full days for a private event so dozens of remote workers were scrambling to find somewhere to work without any notice. Disappointing stay and very below the typical standards set by Selina

Self

2/10

Poor

01 Dec 2023

AaRone

This was the worst hostel I have ever stayed at the kitchen water kept going out so for three days, we cannot cook the toilet flooded. The air conditioner went out one of the cleaning ladies stole out of my luggage and to use the stove. You have to use a lighter in one of my attempts to do that a giant flame ignited which led to me getting burned and they issued me a refund and tried to convince me to please not write a review on it, also it took almost 4 days for the supervisor to reach out to me once I made these complaints and there’s an extreme mosquito problem I would not recommend I have traveled around the world and this is literally the worst place I’ve ever stayed I rather have stayed in a trashcan

10/10

Exceptional

08 Nov 2023

Stephalie

Amazing! Will return I share more in my other post.

Business_and_leisure Family

10/10

Exceptional

08 Nov 2023

Stephalie

Initially I booked for just 2 nights. I left to an Airbnb that unfortunately bamboozled me and my people. Therefore, we found ourselves returning.

We loved it at this property. From the welcome drink, yoga class twice a day, massages - excellent food! the Cauliflower Wings were my favorite on the menu. Yet, not always accessible. :(

The excursion facilitated made everything super convenient! In my experience their prices are also better than the individuals outside the facility trying to sell you something. Yet, We did meet some people who found a better deal than us.

The 1st time I stayed in a deluxe which was really night. I wish I had hot water. I found out the hot water is heated through a solar system. It was pretty cloudy the time I was there.

The 2nd time I returned after the incident with the airbnb I was in a suite in the back of the facility. that area was super loud at night vs the area I had the deluxe.

Victor the yoga instructor is amazing!!! I sincerely wish I could take his class everywhere I go. I will say it is an advance yoga practice. He is truly my favorite instructor yet, his attention to detail and teaching style hold a special place for us to challenge ourselves and build more trust with ourselves. Ty Victor.

@ the bar everyone was incredible - special shout out to Beto

The art work kept the enviornment vibrant. I see myself returning for sure.

If you choose to go to the volcano excursion pack some toilet paper

Leisure Friends

8/10

Excellent

29 Oct 2023

Alison

Perfect location.

Leisure Partner

8/10

Excellent

14 Sep 2023

Gregory

Excellent value; right on the main square of this historic city.

Leisure Friends

10/10

Exceptional

15 Mar 2023

Erica

Loved the property the staff and food. It was clean and in the center of everything! They offer great tours and shuttles that will save you tons of money!

Leisure Self

6/10

Pleasant

09 Jan 2023

Nurit

Very bad practices in food handling

Very bad practices in food handling

Partner

10/10

Exceptional

29 Nov 2022

Rosemin

Very convenient location, awesome helpful and friendly staff, great amenities with full kitchen, pool, games and lots of relaxation areas.

Leisure Self

6/10

Pleasant

09 Nov 2022

Leidy

Yes

Leisure Partner

2/10

Poor

28 Mar 2022

Keitha

If it wasn't a hassle i would've sue the property, when i was taking a shower they didn't have proper dry towels to not fall and be slippery so i smacked my head from the back and i had to go to the hospital to make sure the wasn't internal bleeding. I'm reconsider suing

Leisure Partner

8/10

Excellent

28 Jan 2022

Keith

Good hotel

Good hotel for the money you’re paying for, average 3 star hotel, rooms are great but not the best. Again you get what you pay for. Great staff and great food!

Friends_and_family Family

8/10

Excellent

01 Nov 2021

Julian

Overall, I enjoyed staying at Selina Granada. They have a very friendly and helpful staff as well as a diverse options of activities on-site. The room had a beautiful view to the city's central park and cathedral as well as the surrounding colonial style arquitecture all around.

However, the only negative that I experienced was the fact that I couldn't get a decent sleep on a Saturday night because they were hosting a party with very loud music which lasted until around 3 am. The party appear to be very nice and fun, but the only thing is that it ends too late for my taste. It appears to be the case that they host these types of parties every other Saturday. So the next time I visti I will make sure that my dates don't coincide with said activity.

Leisure Family

8/10

Excellent

18 Apr 2021

Paul

Central location and a pool but a bit pricey

I liked the pool and location and the air conditioning. The price is expensive for what it is, the room was small, and why they can’t include breakfast seems greedy to me.

Self

10/10

Exceptional

22 Mar 2021

Verified traveler

Nice ,chep, tiene buenos juegos pisina, me la pase bien con toda la familia

Friends_and_family Family_with_children

10/10

Exceptional

20 Mar 2021

Verified traveler

Awesome place, close to everything, walking distance

Business Partner

2/10

Poor

20 Dec 2020

Traveler

If you pay extra for a nice room, they will put you on the street side where the windows are paper thin and you will not sleep all night.

Business Self

6/10

Pleasant

12 Oct 2020

Oscar

There was no hand soap in the dispenser, no shower soap. considering that bathrooms are shared this should be very important for guests to be able to clean up well.

Leisure Partner

10/10

Exceptional

18 Mar 2020

Patrick

Very Noisy Party

It was good, but I did not like the Saturday night party. Even though my room was at the back of the hotel - the walls shook from the bass all the way after 2 A.M.

Self

10/10

Exceptional

26 Feb 2020

Yassah

Friendly staff, A/C, beautiful hostel in a perfect location. Definitely would recommend and stay again

Leisure Self

10/10

Exceptional

06 Feb 2020

Robert

Vibe of the city!

A fun, social hotel that was filled with interesting travelers and families from all over the world! We stayed at a few of the other hotels in Granada and nothing compares to the fun we had at Selina! Its in the perfect location and at the center of why you are travelling to Granada!
We'll be back over and over again!!!

Friends_and_family Family

10/10

Exceptional

04 Jan 2020

Edwin

Muy buena ubicación si quieres conocer el centro de granada

Leisure Partner

4/10

Poor

01 Jan 2020

Gina

Stayed at multiple Selina’s throughout out Central America, room was tiny in comparison to the other rooms we stayed in even though booking the same room type and nothing like the picture depicted. Hot water didn’t work and bathroom wasn’t clean floors were always dirty wifi was also painfully slow. Rooms need sound proofing, we were told about the parties and how loud it would be when checking in, not like we could do anything about it at that point, glass rattled and the whole room vibrated till 1-2 am in the morning. Location was great .

Leisure Partner

4/10

Poor

31 Dec 2019

MariaBelen

Unfortunately, this hotel becomes a disco on Fridays and Saturdays. Serious. The walls and bed shake with the vibration of the loudspeakers. Not much sleep until 2:30am.

Leisure Self

6/10

Pleasant

04 Oct 2019

Yi Tyan

Safety issue - evacuate before fumigation

Pros: Beautiful old building, WIFI was good.
Cons: We awoke to a loud noise outside our room then opened the door to see smoke filling the hallway. I quickly closed the door and sealed the gap at the bottom with a towel. We moved to the balcony and called for help but no one heard. Pesticides came out of other windows and began to choke us so we wrapped wet T-shirts around our faces and moved into the corridor. Visibility was low but we found the stairs and made our way to the lower level, also full of pesticide smoke. Our eyes were uncovered and began to sting but we had no option than to press forward through the cloud. The fumigation crew were surprised when we came out and into safety. The Selina staff laughed when we got to the reception and asked 'What the f#*$ is going on.'
Pro: Got a free breakfast.

Partner

8/10

Excellent

03 Sep 2019

rebecca

Great location

Great stay while exploring Granada. The room was spacious and air conditioned. The shower was disappointing as no hot water or water pressure.

Partner

10/10

Exceptional

24 Aug 2019

Verified traveler

Beautiful Colonial Hotel in the Heart of Granada..
Perfect Location, I love the decor and artwork of this Hotel!!
The service was really excellent. Excellent Tours offers.
I definitely recommend this Hotel. If you looking for peace and quiet this is not the place for you. Specially during the weekend. If you are someone who enjoys music , drinks and fun you are in the right place.

Leisure Self

8/10

Excellent

09 Aug 2019

Habib

No issues with the stay but there was no iron in my room. I went to thr front deck and they said there is no iron on the premises. Damn!

Friends_and_family Friends

2/10

Poor

05 Aug 2019

Verified traveler

Tiny rooms, a lot of noiae, no tv, i couldnt sleep all night long because of a party in this pseudohotel

Leisure Partner

10/10

Exceptional

26 Jul 2019

Gabriela

Great service, very friendly and helpful staff, central location, colonial architecture. Highly recommenced!

Family

2/10

Poor

09 Jul 2019

Verified traveler

Cuando llegue a registrarme la habitación no estaba lista para que yo descansar en la habitación, luego de eso no era la habitación que yo había contratado me dieron otra peor, nada que ver con lo que yo contrate, no había tele, no hay limpieza ni cambio de ropa de cama diaria entre otras cosas

Friends_and_family Family

8/10

Excellent

10 Jun 2019

Verified traveler

Liked the location. The room was nice, and clean. The Saturday night party hosted at the lobby/bar, goes on till 3:00 am, and the music is very loud. Was made aware of it, at check-in.

Leisure Partner

2/10

Poor

14 May 2019

Verified traveler

Poorly run and badly maintained

The staff were rude, the kitchen was dirty and unequipped, there was dog poo outside our room, they played music so loud you couldn’t sleep until four in the morning on Friday and Saturday, the yoga room and pool were both closed and the shower was broken.

Partner

10/10

Exceptional

24 Apr 2019

Philip

Such a cool hostel!

Selina is such a cool hostel! The decor is lovely and the rooms are great. The pool area is very nice and they have free iced drinking water on the bar ready to go. We got upgraded for free to a room with private bathroom which was very appreciated! The staff were all very smiley and helpful, and the kitchen was well equipped. Also, cannot think of a better location for a hostel in Granada! It’s right on the square near all the bars and restaurants, just a great stay!

Partner

10/10

Exceptional

23 Apr 2019

Verified traveler

Like a Central American Ace Hotel

This place is great! Clean, great ambiance, perfect location. Very hipster-y, with a party vibe (so not particularly quiet).

Partner

6/10

Pleasant

05 Sep 2018

Amy

The hotel staff at selina were friendly especially Fred who was great. However, the beds are uncomfortable, they had trouble with the water which made showering and flushing the loo difficult. Also, because it is the off season and not many people are in Granada at the moment we were under the impression the staff were staying in the hotel with their friends and they were very loud which kept us up at night. However, when we brought this to Fred’s attention he managed to get them to be quiet. Furthermore, the TV room shuts at 8pm which was a shame especially since not much is going on in town at the moment so you can’t do much after a certain time.

8/10

Excellent

01 May 2018

Abby

Chill vibe and great location!

Very chill vibe all over. I love how you can just chill outside and people watch with a drink in your hand. The lobby turns into a club on the weekend. We got a private room with a shared bathroom. The room was small, but clean enough. I didn’t like how the toilet is in one room and then you have to wash your hands in another room. Shared bathroom is how you expect it to be. You have to wait if it’s being used and it’s not the cleanest, but it was good enough. The people were really friendly. Everyone always greeted us. The food and drinks there are more expensive than the local restaurants around, but it was good. They made it super easy with planning things to do. We liked the pool area too. Overall, it was a great place to stay at a great location and I would recommend it!

6/10

Pleasant

16 Apr 2018

Bill

Noisy disco

Noisy disco music till midnight on Thur (Ladies night) and Friday. Noisy till 1:30 am on Saturday.
Good location by central park.
Swim pool needs some maintenance - something in drain.