Name: Boutique Hotel La Gran Francia
Address: Esquina Sureste del Parque Central, Granada, 505, NI

2/10

Poor

14 Sep 2021

Jose

Erick the staff member in the main front door was great every time I came into the hotel he greeted me very well and very professional. Victoria of the cleaning staff was very great and wonderful in regards to the cleaning of my room and greeted when ever I saw her around the hotel. However Grepseell one of the staff members at the front desk was very rude and nasty. At one point she spoke to my guest very rudely and nasty. She made it a point to belittle him. I would not recommend anyone to stay at this hotel because this young lady was very rude made me feel uncomfortable staying there couldn’t wait to leave

Leisure Self

8/10

Excellent

08 Jun 2021

Verified traveler

The location was excellent! The park across the street and everything else close by

Leisure Partner

10/10

Exceptional

28 May 2019

Verified traveler

This is a wonderful historic hotel in the center of Granada. The staff is very friendly and helpful. Breakfast was included with my reservation and it was superb. The bed was very comfortable. The room was clean and very spacious. There was good water pressure and warm water for showering. The hotel provided all necessary toiletries. The location is great in the center of the city with easy access to the major attractions, bar, restaurants and the islands in the lake. Definitely recommend this hotel.

Leisure Partner

6/10

Pleasant

10 May 2019

Luis

Hotel needs to update all aspects of the hotel.

Hotel needs to update all aspects of the hotel. Hot water not available. It was at the ambient temperature. The management was non responsive with requests to change reservation. Frustrating. Rank and file staff were great.

10/10

Exceptional

26 Nov 2018

Verified traveler

Beautiful hotel, super friendly staff, allways willing to help,

Friends_and_family Family

10/10

Exceptional

31 Jul 2018

Lawrence

it was a fantastic stay, we were upgraded and the room had a view of the Zocalo. The surrounding area has a lot of activity but the hotel has noise reduction blinds

Partner

10/10

Exceptional

08 May 2018

Verified traveler

Colonial style inn.

Great looking colonial style mansion-hotel. Very good a-la-carte included breakfast.

Partner

8/10

Excellent

02 Mar 2018

Don

Mini-Vacation in a Spanish Colonial city

Lovely old hotel in the heart of the beautiful old city of Granada. Enjoyed the staff, the convenience and the very nice breakfast and dining area.

Partner

8/10

Excellent

01 Mar 2018

Joe

Great location and staff

Very central location which is great, but also can be dense with traffic just outside. I would recommend this hotel. Decent sized rooms and a very friendly and helpful staff. Had a great driver take me there from Managua...He was simply my taxi in Managua for an evening and I ended up using him to go to Granada and a few other towns. Must use him - great rates, clean car, personable, safe - Raul- 505-8100-1652.

6/10

Pleasant

11 Feb 2018

Verified traveler

Not the \"best\"

While this was an acceptable hotel for our trip to Granada, the hotel is on the \"old\" side. Clean enough but older. Room only had a small rocking chair, desk 2 beds and a nightstand. Would have liked to have a \"regular\" chair. (probably could have asked)
Room was on the ground floor next to a busy street. Courtyard echoed into room so loud guests arriving at 2am could be heard and disturbed sleep. There is a brand new hotel opening in town that I think would be worth a look first, otherwise this is about as good as it gets. Get a room upstairs and in the back. The town is \"quaint\" but there are many good restaurants and many \"excursions\" you can take.

10/10

Exceptional

31 Jan 2018

Julie

Beautiful place with a great location.

We stayed in Granada for two nights and enjoyed this beautiful city. The staff went above and beyond with personal attention. Juan, in particular made sure we were well taken
care of. We had a spacious room that overlooked the beautiful city. The street below was traveled by horse drawn carriage rides with people touring the city.

6/10

Pleasant

25 Jan 2018

Henrik

Charged room before arrival

We booked the room and specifically
Asked to be charged at the hotel, because
We were a party of 4 with different
Payments.
When we arrived they had already charged
The room to my card.
Worst was they were giving excuse why they did that, when my contract with Expedia said. Payment at hotel.
They said they canceled the charge,
But still today I am waiting for the refund.
And they did charge the room additionally to the other parties.
Really distrustful

4/10

Poor

18 Jan 2018

nicarinda

Totally disappointed

Photos are deceptive! We were placed in the new annex with a room with no windows and Door to main road and entrance on two sides - super loud. Far from charming. Reservation for three included breakfast but had to pay for two. Asked if we wanted more coffee but never returned. Pool the size of a bathtub. No hot water. Nice car park boys. For the 7 years I’ve come to Granada there are many much better Hotel options for cheaper with more charm!

8/10

Excellent

18 Jan 2018

jairo

Granada one day

The Gran Francia Hotel It is located in a special area, very close to the central park and La Calzada Street, so you could visit the city by walking or using the famous horse-drawn carriages.

6/10

Pleasant

02 Jan 2018

Josh

No cold water, staff could not fix the issue

Friendly staff, clean spot and great food. Beautiful architecture and charm.

Issues: No sound insulation between rooms, the inside courtyard or the outside street. You will hear everything.

There was no cold water in the room. Hot water only and that ruined any chance of a shower and made for quick work washing hands in the sink. Room number 4 on the ground floor.

4/10

Poor

29 Dec 2017

sergio

Run down bedsheets and poor quality food

The did not honor my reservation and we had to leave one day earkuer

4/10

Poor

28 Dec 2017

Verified traveler

Very disappointing overall. The people are nice and polite, clean rooms, but the quality is not high enough for experienced international travelers. This is not a luxury hotel by any stretch of imagination. Way below a Courtyard Marriott for example. Limited services. Ok breakfast.

10/10

Exceptional

23 Dec 2017

Zack

Beautiful hotel with incredible location

The location of this hotel could not be any better! It is right across the street from the main cathedral and the central square. The hotel staff was incredibly helpful, too. I highly recommend the Gran Francia Hotel!

10/10

Exceptional

17 Dec 2017

Alison

Great experience

Really accommodating to our needs, so stayed part of the time in great outbuilding really well renovated with great mod cons, and part in the main building fantastically renovated, comfortable rooms, lovely atmosphere and the best possible location in town. Great breakfast in the associated restaurant, which was also great for dinner and chilling in garden courtyard setting. Some quirks: free water which was great, and coffee maker in room, but you only get coffee for first night - go figure that!? WiFi generally OK but better in public areas than room.

Family

10/10

Exceptional

25 Nov 2017

Kathi

perfect room

The room was clean and comfortable. Breakfast was great and the staff as well.

8/10

Excellent

22 Nov 2017

Jackie

Enjoyable stay in historic hotel

I picked hotel La Gran Francia because it looked like an historic hotel near the central plaza. It was. However, on the first night, the hotel sent us to a property they own down the road that is much newer called La Rouge. So if you actually want to stay in La Gran Francia, book a deluxe room rather than a King room. On the second night, I requested a move, which they granted after some discussion. La Gran Francia had a lot more character than La Rouge, and we really took advantage of the nice dipping pool at La Gran Francia. On the other hand, the bed at La Rouge was more comfortable. Across the way from La Gran Francia, they serve breakfast. It was usually fresh fruit, fresh fruit juice, scrambled eggs, bread, and a rice and bean mixture (a Nicaraguan staple). It was convenient, and the courtyard in which they serve it is very pretty. Are there little things the hotel could improve upon? Well of course, but this is Nicaragua not England or the U.S. Granada is a beautiful town, and we enjoyed our stay in Granada and at the hotel. The air conditioner worked really well.

Partner

10/10

Exceptional

02 May 2017

Toni

Great hotel and fabulous location

Friendly staff, great indoor plunge pool to cool off after a hot day. Beds were very comfortable. Room was large with good a/c.

10/10

Exceptional

19 Apr 2017

michelle

Perfect location

Just wonderful. Food great . Location awesome
Staff friendly
Only one thing. They need better blankets in the bed. They are to thin.

6/10

Pleasant

12 Apr 2017

Patricia

Old hotel in the Middle of Granada Nicaragua

Is an old beautiful colonial house but the maintenance of the basics issues of hospitality is terrible! It does not worth the price! NEVER Try to make a local Phone call from the line of the hotel, they will charge you as you are buying an air plane tkt!

6/10

Pleasant

28 Mar 2017

Verified traveler

terrible experience

1) they didn't find my reservation when i arrived
2) hotel hall was noisy all night for 5 nights
3) a cockroach appeared in the shower
4) room had a lot of dust
5) found my room door unlocked during my entire stay (5 days) after the cleaning lady was done cleaning
6) refrigerator was taken out of my room without noticing me and no one knows where it went (hope they dont charge it on my credit card)
7) doors were slammed during midnights

4/10

Poor

21 Mar 2017

Tricia

Room purchased not available

I would not book here. The room we booked was not available. We were told it was our fault for making a \"last minute booking.\" While we did book the day before (probably about 22 hours in advance), I don't see how it is our fault we booked a room that the website showed as available and let us purchase. We were also told that we would not be charged by hotels.com since it was not available and they would charge us a lower price, but that did not happen. (The manager was supposed to send an email to hotels.com explaining this, but I have not seen evidence of this.) So, now I still have to contact the website after returning home from my vacation. They also have two locations, so we were about 3 blocks (3-5 minute walk) from the actual hotel. None of this was clear in the booking. Overall, it was a waste of over an hour of our last day of vacation trying to get a room, and we never got what we paid for. Ultimately, we did get a very basic room and it was fine. Just not worth what we paid.

Partner

10/10

Exceptional

05 Mar 2017

Verified traveler

Great Hotel

Located right at the heart of Granada,
Charming colonial decore, very comfortable bed.
Good breakfast.

8/10

Excellent

01 Mar 2017

Verified traveler

The hotel is nicely located close to the square.

We stayed in the old hotel this visit. Previously we had stayed in their annex. The rooms were spacious and very clean. The staff was helpful in arranging an early breakfast on one morning and a travel breakfast on the other. The court yard is lovely.

6/10

Pleasant

26 Dec 2016

Verified traveler

Okay experience in Granada.

Hotel was clean and well positioned in Granada. Service at Hotel's restaurant was very slow. We needed to go to Ometepe island and they wanted $70 dollars for the ride there. I found another option for $30.

8/10

Excellent

16 Dec 2016

Verified traveler

Nice boutique hotel in center of Granada

I arrived early after overnight flight and transfer from Managua, and they were graciously able to accomodate me. They were also able to schedule transfer back to Managua at the end of my stay. This is a beautiful colonial building right in the center of Granada

10/10

Exceptional

19 Oct 2016

Verified traveler

Great Hotel and staff

Great staff and very nice rooms. Location was great.

6/10

Pleasant

04 Aug 2016

Pedro

Quaint Hotel

The room was ok, the pool was ok, the staff was friendly, but the breakfast was the best part!

8/10

Excellent

24 Apr 2016

Manuel

Great example of Granada culture

Most amazing part of that hotel was its building structure (many painting，culture objects，etc. Rooms was on excellent conditions and customer service was great!

Family

8/10

Excellent

13 Apr 2016

Elisa

Nice hotel close to La Calzada, Catedral Granada

We enjoy staying at this hotel:

- the staff help us with our travel,
- is nearby the catedral, La Calzada
- the breakfast was excelent

10/10

Exceptional

10 Apr 2016

Verified traveler

It was a very quit place to feel relax, the staff was very polite and kind

8/10

Excellent

19 Feb 2016

Verified traveler

There, but for the concierge...

The hotel would have been absolutely perfect if the concierge had not been sexually harassing me the entire time. Mauricio was overly friendly at first, but his advances became obvious and uncomfortable, even though I was sharing a room with my boyfriend.
Otherwise, the room was large and well air-conditioned, the free breakfast was delicious, and the hotel's original colonial charm was exceptional.
Though small, the pool was beautifully tiled with relaxing jets. Unfortunately, Mauricio prevented me from fully enjoying the pool, as he continuously stared awkwardly at me while I swam. That was basically the theme of our stay: totally perfect besides him. Mauricio sucks. The hotel doesn't.

Partner

8/10

Excellent

21 Jan 2016

Patti

Beautiful old world hotel

The hotel style throws back to early Spanish explorer days, when they were plowing through Mexico, Central America, South America. The one good thing they did is settle Granada into a Spanish town. Located on Lake Granada, hotel dates back as a family home around 1526. The family's kitchens and entertaining areas were across a tiny one way street from the hotel. Both areas have Spanish interior courtyards, one has the original fountain (entertaining area) where the restaurant and bar is located. A doorman is present and the hotel itself removed some of the center courtyard and added a tiled pool,both are open to the sky.The second floor looks down to the pool that has a pergola over it.A grand staircase and areas filled with paintings, pottery and furniture. It is centrally located off of the center park and the grand church on the square.With it's varied history, strange there is no museum.
The nightlife opens up and the street that is lined with outdoor/indoor cafes is Calle La Caldaza, cobbled with a few shops in the area. At dinner time, the street is closed off and the it becomes alive & open late.We took a tour bus from Coco Beach on a tour bus.This is the best way to get to Nicaragua from Costa Rica.The tour bus does all the work for you, bypassing long lines.We got off the tour bus at the first stop and went into Granada by taxi.Return to CR was on a Tico/Nica bus locals use.Nearly two hours in line, hauling our gear in the heat.I recommend the tour bus,w/return.

10/10

Exceptional

04 Jan 2016

Tracy

Great hotel in Granada

The staff at La Gran Francia were so kind and helpful; the service in the hotel and restaurant was impeccable and the rate was reasonable. I would highly recommend this hotel for anyone visiting Granada!

Family

8/10

Excellent

22 Dec 2015

Verified traveler

lovely colonial hotel. Better than what we had expected.

8/10

Excellent

26 Oct 2015

Rinoti

Hotel location

It was good experience.

Family

8/10

Excellent

14 Oct 2015

Evelyn

Nice hotel located in the best area

I booked the room under specific requests (king size bed) and that was not what i got. The air conditioner didn't work properly and was watering during the whole night. Too much noise coming from the street.... first night was a mess for me. The second night ( I didn't have a reservation for the 2nd night only for the first night) the staff offered me to change the room and we were moved to a different side of the property and all the issues where solved. I really enjoyed staying at the property, it is a very lovely hotel indeed.

10/10

Exceptional

28 Sep 2015

travelers

Beautiful hotel next to the main strip.

Wifi was horrible in our room. This may not be an issue for lots but for us we needed to keep in contact with our kids back at the states via FaceTime. Also, when we would go out and come back after walking in the hot humid climate we wanted to come back to a cool room but housekeeping would turn off ac. This did not happen in the other hotel we stayed at. Not big issues but just something to keep in mind

8/10

Excellent

12 Sep 2015

Madhu

Very nice Hotel and staff

10/10

Exceptional

08 Sep 2015

Mercedes

Lovely hotel, pleasantly surprised.

This hotel was a wonderful surprise. Lovely staff. The hotel's facilities are very nice and the dining area which is across the street is quite nice as well. The staff greeted us with a smile and were kind and accommodating. A must stay. It was centrally located and walking distance to the restaurants, the plaza, the cathedral!

6/10

Pleasant

05 Sep 2015

Alf

Quiet and pleasant. Close to restaurants and bars.

Nice and clean. It could have a better tv. The experience including breakfast is good. It is very well located in the city.

6/10

Pleasant

13 Aug 2015

Danny

Location Excellent but Hotel issues

The best part of the hotel was the location. right next to the plaza and the main restaurant street. Our issues were with the room and hotel. Our room shower had a trickle for a shower with either very hot or cold water and the room mini fridge was broken. We told staff and they told us they had fixed the issue when we arrived but it was not fixed. We ended up moving rooms the next day. That shower only had cold water that night. the next day it was Ok. Another smelly issue was that they had some sewer problem which required them to pump out from the middle of the hotel. we could not use pool as it was next to it and the smell was terrible. They offered nothing to compensate as they said it was not their fault ( \"these things happen in old city\").
On a positive, the rest of the staff was very friendly and the rooms themselves were pretty

10/10

Exceptional

30 Jul 2015

Verified traveler

La Gran Francia

Great place to stay!

Family

10/10

Exceptional

17 Jul 2015

Verified traveler

Very nice hotel

Cute hotel, friendly staff, overall very pleasant stay. Breakfast was really delicious; fresh fruit, yogurt, fresh juice followed by whatever other items you want (huevos rancheros platter, etc.). Loved having a balcony upstairs that overlooked the main square.

2/10

Poor

05 Jul 2015

Verified traveler

Refused reservation & tried to double charge.

I would love to be able to tell about my stay but Gran Francia refused to honor my reservation and sent us to a different hotel that was horrible. It was at the end of a sketchy dead end street, the room had no window, the a/c didn't work and the tiles in the bathroom were loose. On top of that Gran Francia tried to charge my credit card a second time so basically they wanted me to pay double for the dump they sent us to. Since this site requires that I provide ratings for categories I really can't comment on since I never go to see the room those ratings apply to the room we were stuck in.

Partner

10/10

Exceptional

28 May 2015

David

Great People, Historic Hotel, Good Experience

I had a great time staying at the hotel. I was a bit surprised, in a nice way, because i thought it was not close to the main attractions, but guess what, the hotel is just a few steps away from the central park, the main church which is the icon of the city. Everything in Granada begins here. I was glad about the service. Oh my, they are so service oriented, and willing to help. Good attitude. I considered them family after 2 days. The hotel makes you feel safe, and in confident about the town. They can give you good recommendations also, if needed. I booked the taxi with them, and it was great. They picked me up and took my back to the airport. Maybe a little bit pricier, but worth the money. My security comes first and the assurance that i am in good hands..

Partner