Grand Sirenis Cartagena

Colombia , Cartagena
Cartagena, Via Manzanillo Del Mar Km 3
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50 reviews shown

10/10

Exceptional

05 Mar 2026

Renee

Cute, Quaint, clean,
I would stay again

8/10

Excellent

19 Feb 2026

Oscar

In general terms it was a great hotel. We liked:
1. Nice big room, all clean, well decorated, not much noise until 9 am or so.
2. Most of the food was really good. Unfortunatly we couldn't get a reservation for a restaurant.
3. Staff was always super kind and atentive.
4. The beach club was cool. They had activities every afternoon.
There were some little things that can be improved like:
1. There were flies all around the buffet restaurant. Disgusting.
2. Sometimes the restrooms in the common areas were dirty.
3. I think in general the hotel needs some maintanance, there rusty things all over the place.
4. They need more signs. We couldn't find the gym, for example.

Partner

10/10

Exceptional

18 Feb 2026

DESIREE

Rooms were clean. Food was great. Staff amazing.

Friends

4/10

Poor

12 Feb 2026

Tonya

The room stunk

Leisure Friends

6/10

Pleasant

06 Feb 2026

Lurbyn Aimee

The hotel as a whole needs to be renovated all the amenities are old not working or broken and very little entertainment. Not enough food choices

2/10

Poor

05 Feb 2026

Guillermo

Do yourself a favor, and please look elsewhere. In many ways, they are still developing and in transition from their previous owner. If I may be honest, I have never been more disgusted/uncomfortable with the treatment towards clients/hospitality.

One of their administrators asked me about my time with them and I respectfully told them how I was a bit disappointed/frustrated, especially since the little things matter to me when at all in-inclusive resorts. I also shared how many of the employees don’t even have the decency to put clients first because I did not feel as welcomed, especially since they lack such enthusiasm for what they do. In many ways, I just felt like a burden and inconvenience, which is unfortunate.

I must admit though that the food was impressive. The room we had was nice. The bed was a bit too hard. When calling housekeeping, they would take a long while to attend our requests.

In summary, I came here wanting to relax and detach myself from my routines only to leave more stressed. Also, the pictures they promote on Expedia are not what they actually have.

Again, do yourself a favor and invest elsewhere where they prioritize the customers and make them feel at home.

Leisure Family

6/10

Pleasant

29 Jan 2026

Stephanie

Staff is great! Food is good. Activities by the main pool amazing!

Up keep of resort however has gone downhill since our last visit 5 years ago.
Beach is dirty and not private. You cannot see the water from the hotel due to all the structures built on the beach and parked cars which was not there when we first visited under Melia brand.
Rooms could be kept better. Black mold in shower and on drying ladder. Started smelling musty. Very dusty behind headboard like it has never been cleaned.
Visited the spa, and that was run down as well. We came back because we had an amazing experience and were somewhat disappointed when we retured.

Leisure Family

10/10

Exceptional

22 Jan 2026

Vanessa

Good

10/10

Exceptional

11 Jan 2026

Linda Di

Was good overall

Leisure Family

10/10

Exceptional

08 Dec 2025

Edward

This property had everything I was looking for. But I am a simple man. I want a comfortable room, great food, friendly staff, a well stocked bar, and access to water (pool and/or beach)
The room was very nice. Not too big, but accommodating for me. I slept like a baby in the bed. There is a nice sitting area with a table to relax in, and a decent sized balcony that overlooked the pool. I sat out there everyday!
There are two restaurants: The Merkado which is their buffet restaurant and The Fish House is a bit fancier and only for dinner with reservation.
I loved the variety of foods they offered in the buffet. Obviously a lot of Latin dishes, but stuff you don’t see normally. Lots of fresh fruit and breads. And a chef preparing specialty meats and eggs to order.
The staff were very friendly. Always with a smile and a “hola”. My issue was I don’t speak Spanish and it made it difficult to talk with them. But honestly, if you have a basic understanding, you can get by like I did. There were a few of the upper staff who knew I spoke English, made a point to check on me throughout the week which made it more special for me.
There was some construction going on around the area and yes you can hear pounding and other noises. But it didn’t take away from my experience. The construction may be finished in a few months of this review anyway.
I would recommend this place to anyone who is looking for a relaxing vacation. I had a great time!!

Leisure Self

10/10

Exceptional

05 Dec 2025

Marcus

Everything about my stay was amazing, i enjoyed how friendly the staff was they made me feel right at home, the room & view I had was truly stunning I’ll definitely recommend anyone to stay here

Leisure Self

2/10

Poor

25 Oct 2025

James

Yes the breakfast was fresh, the staff was great maybe a few of them were difficult. They need to notify people of the rules when booking and make sure everything is working properly. This hotel wasn't fair like big name hotels are. I just hope they get better over time.

Business_and_leisure Self

8/10

Excellent

19 Oct 2025

David Allen Cherry

The resort was nice. The staff were friendly. The food options left something to be desired for those that don’t eat red meat. Overall, enjoyable place. The shower is also huge!

Leisure Partner

10/10

Exceptional

15 Oct 2025

Yulieth

Un hotel que vale la pena ir con la familia y con la pareja

8/10

Excellent

13 Oct 2025

Dajah

The food was good, rooms were nice and clean, staff very kind.

Leisure Friends

2/10

Poor

05 Oct 2025

Christelle

The drive to the hotel is a street of sketchy flooded pothole. When I arrived, I noticed several issues with the room, including mold on the walls, a strong mildew odor, stained wood furnishings, and stained drapery with visible black mold. The amenities did not reflect what was presented on Expedia or your website, and even the toilet was not functioning properly.
We slipped twice in the pool as they use tile at the bottom of the pool.

Overall, the accommodations were not up to the expected standard.

Leisure Family

8/10

Excellent

05 Oct 2025

Sarah

Clean rooms

Leisure Partner

6/10

Pleasant

03 Oct 2025

Anthony

The staff were wonderful and very accommodating. Building was full of older people, 45+, the food wasn’t the best at all 3/5. If you want a place you can just rest and nothing else, then this location is for you. I now understand why we couldn’t find any videos on TikTok (The age gap)

Leisure

8/10

Excellent

27 Sep 2025

Sharnetta

The room was clean, however the mold in the bathroom (shower stall) is what made me have it a 4 star.
The food was great
Staff we’re exceptionally attentive and helpful even with the language barrier.

Leisure Partner

10/10

Exceptional

22 Sep 2025

Ali

The food the variety of fruits. Lots of vegetables and real fruit juices. The area around the pool, definitely needs a better green RUG- its really bad and torn apart. Overall I would stay there again. Luis Ruiz, Editberto, all the dinning and breakfast crew' extremely attentive.

Leisure Self

2/10

Poor

21 Sep 2025

Ginny

This was a horrible hotel, first of all the smell of mold in the room was awful, the mini bar in our room was never stocked,
At the dining buffets there was limited food, and drinks, I asked the supervisor for a latte at the buffer restaurant and he told me that the lattes were only serve at the bar on the first floor , I asked if it was possible for me to get one and if the waitress could bring it to my dinning table and he told me straight NO, That I has to go my self and get it from the bar which was located on the first floor, terrible customer service.
There is a construction going on next to the hotel and the noise and dust is unbearable.
The snacks were very limited. I ordered a chicken sandwich and the chicken was not cooked.
For dinned they only had raw meat that a supposed chef would put on a grilled without any seasoning only salt and pepper they would put the meet there for like 10 minutes and served it to you uncooked.
Please stay away from this hotel.
It is a SCAM, FALSE advertising, the property is very deteriorated, and a lot of water filtration from all 3 floors ceiling.
Not a save building structure.

Leisure Partner

10/10

Exceptional

19 Sep 2025

Robert

I loved that everything looked just like the pictures only the outside pool wasn’t really available. Staff was so friendly and helpful and service was amazing!!! The restaurant that took reservation offered amazinggggg food. will recommend

Family

10/10

Exceptional

16 Sep 2025

katie

The best staff and room decoration

Family

10/10

Exceptional

16 Sep 2025

SANDRA Yokasta

El hotel muy bonito y en excelente condiciones.
Los empleados muy amable. Lo que no me gustó que no tienen variedad en el menú. Después de eso todo excelente

Leisure Family

10/10

Exceptional

29 Aug 2025

Carlos

Muy buena experiencia

Partner

2/10

Poor

24 Aug 2025

Jesus

STAY AWAY FROM THIS HOTEL!!!!
If you came across this “5 star hotel”, PLEASE BE INFORMED IT IS THE COMPLETE OPPOSITE!!

1. This hotel is full of locals, therefore if you are from another country, you are not welcomed. All of the staff ignores you and does not greet you nor try to help you. This is NOT for tourists.

2. This so called “resort” is the complete opposite from what Expedia, Viator and Booking websites show. Do not fall for the pictures you see. This is an unsanitary and DANGEROUS HOTEL. You do not get an ocean view. Instead you get a trashy construction view everywhere you go.

3. The rooms- EXTREMELY DISGUSTING, there is mold everywhere you go. You can smell it as soon as you enter the room. They try to cover up the smell with paint, but trust me, if you suffer from sinus allergies, you will immediately become congested and sick once you enter these rooms.

4. Bed bugs- we only stayed one night, and immediately developed rashes all over our bodies from the bed bugs on the sheets. Truly unsanitary.

5. The food- they leave the food out in the lobby for who knows how long. The cups and silverware are all old and nasty. A wine glass is supposed to be clear, NOT yellow.

6. The staff & management, All in all, we have been trying to request our hard-earned money back because we absolutely did not stay past one night, and they HAVE NOT ANSWERED OUR CALLS NOR RETURNED OUR MONEY. HOTEL WILL ROB YOU! They refused to give us any type of paperwork or statement 200$ a night

Leisure Partner

2/10

Poor

11 Aug 2025

Rudolph

The worse hotel u can stay in i cant find 1 good thing about it u cant go to beach at 5 not part of hotel food garbage room moldy staff garbage u starve to death in that hotel 1 day i stood am still fighting fie my refund for the 3 days left i had to leave and stay some were else after the 1st day i dont recoomend this place to anyone dogs live better in the streets than this place and and still trying to get my refund back

Business_and_leisure Partner

6/10

Pleasant

25 Jul 2025

Cesar

Staff was very friendly and professional BUT VERY SLOW and not attentive. The room fridge wasn't restocked, tried calling the front desk several times but they never responded. Bars needs more options for mixed drinks and more variety for the buffet. Inside Pool area needs maintenance and more towels. The back pool area towards the beach is small and the downstairs bar is unattended. Small reserved section for the beach but the view is blocked by small vendors and restaurants. The people of work there are always battling for business with the others and can get loud. Overall I wouldn't recommend this location. NEEDS A LOT OF ATTENTION.

Leisure Partner

2/10

Poor

21 Jul 2025

Tamia

From the moment we arrived, I genuinely believed we were at the wrong location. The photos online are incredibly misleading and do not reflect the actual state of the resort. We were greeted by a dog lying idly at the entrance—not exactly the warm welcome one expects. The restaurant had a strong, unpleasant odor and offered extremely limited food options. The bar was just as underwhelming, with only three stools available—not nearly enough for guests at a so-called full-service resort.
Upon entering the room, we were immediately hit with a foul odor that made it difficult to settle in. To make matters worse, there was loud construction taking place directly across from our room. As we walked to our space, construction workers whistled at us, making us feel deeply uncomfortable and unsafe. This behavior is unacceptable and completely inappropriate in any professional hospitality setting.
The second pool was an absolute eyesore—dirty, filled with algae, and clearly unmaintained. It was unusable and further solidified our decision to leave the property altogether. We quickly found an Airbnb, which saved what would have otherwise been a disastrous trip.

10/10

Exceptional

21 Jul 2025

WILLIAM

Great attention

Leisure Family

8/10

Excellent

11 Jul 2025

Jason

Vacay Stay

The staff was amazing and friendly. The rooms could use some upgrades, especially the shower and toilet area. Other than that the food was really good. Access to the beach was great.

Self

10/10

Exceptional

09 Jul 2025

Ariandna

The staff was very attentive, helpful and super friendly! The food was delicious and there was always variety from different meats, rice, fruits and desserts. The drinks were always refreshing. I really enjoyed how welcoming and approachable the staff was. I was also impressed by how involved management was and very personable. I enjoyed my stay here because thanks to Chester/Franklin there was always entertainment whether it was in the inside bar or by the pool. I went as a trip with 2 other friends but this resort was also kid friendly with activities by the pool. I highly recommend this resort, the views were fantastic!

Leisure Friends

2/10

Poor

29 Jun 2025

Pamela

This hotel is not being maintained. The smell of mould in the air is very obvious everywhere you go. When we were checked in, we were given a room that had yet to be cleaned and still had dirty bathroom, unmade bed, leftover food. I asked for a second room, but in addition to not being shown as the pictures it was beside a massive condo construction. They did end up moving us into a different building closer to the beach, which was better but still had issues and still had construction all around us.
I think it’s very important that you update your website with this information

10/10

Exceptional

03 Jun 2025

Oscar javier Rivera

Great staff food was awesome

Leisure Partner

10/10

Exceptional

26 May 2025

Roderick

Food was excellent.

Leisure Partner

10/10

Exceptional

19 May 2025

Jasmine

Very amazing place to stay

Leisure Friends

8/10

Excellent

08 Apr 2025

Jorge

Is not beach front so you have to walk like a block to get to the beach club

Leisure Family_with_children

10/10

Exceptional

20 Mar 2025

Cesar

Relax stay

Amazing Experience. Luis Orrego was espectacular! Attention to detail and service was on standing.

8/10

Excellent

08 Mar 2025

Victor J

Nice room service excellent pool need upgrade

Leisure Partner

2/10

Poor

01 Mar 2025

Michael

see above... the staff is friendly although English not spoken. VERY BORING

Leisure Partner

6/10

Pleasant

18 Feb 2025

Sheldon

I was tricked by expedia for not telling me about all inclusive at the resort so i had to buy food everyday which was an inconvenience for me.

10/10

Exceptional

17 Feb 2025

Robert Stice

We stayed here for 7 nights and absolutely loved it.

I definitely think the pictures of the place online undersell how nice the resort is. The decor was nicely laid out and well kept.

The area is quiet, especially compared to the Bocagrande area of downtown Cartagena. Uber rides were cheap and took about 10-15 minutes to the walled city area.

There are four bars, one down by the beach in a private lounging area with a security guard who will watch your stuff if you walk the beach. Another bar is next to the western pool with lounge chairs and bar tables. The main bar is called the Elixyr and is located near the lobby. And one more bar is next to the eastern pool. Many of the bartenders were in training so if you ordered a drink from different people it came out looking totally different.

There are two restaurants, one is buffet-style called \"Merkato\" and is located under the lobby. It serves breakfast, lunch, and dinner. If you buy the all-inclusive package, that one is always free to dine at. The other restaurant is the \"Fish House\" located in the western building. It is a standard dining experience and serves pretty great food. On Mon-Wed, they only served dinner at the Fish House and gave us a special all-inclusive menu with select dishes.

I highly recommend staying here, it is a nice place to escape to after spending the day or night in the bustling city. The staff couldn't have been kinder and more accommodating. Do yourself a favor, and stay at the Karmairi.

Leisure Partner

6/10

Pleasant

20 Dec 2025

JORGE EDUARDO SANCHEZ

Habitaciones algo viejas, tienen pendientes muchos temas de mantenimiento, la comida es muy monotona, personal poco servicial

Leisure Partner

8/10

Excellent

29 Sep 2025

Ricardo

Muy buen servicio en general, comidas, atención, limpieza. falta un poco de cuidado y mantenieminto de los asensores.

Friends_and_family Family

10/10

Exceptional

21 Sep 2025

ARTURO TAKESHI

Excelente servicio, lo único que faltó fue el servicio de lavandería, ya que cuando se solicitó no estaba disponible.

4/10

Poor

20 Jul 2025

ANA CRISTINA FLORES

Aunque la arquitectura es linda y se ve que en otra época fue un hotel relevante con acabados de lujo, se encuentra muy deteriorada. Le falta mantenimiento en la piscina principal (pasto sintético deteriorado, faltan azulejos, escalinatas rotas), el techo del club de playa cayéndose, la salida a la playa está sucia y llena de comercio informal, huele mal. La calidad de los alimentos es baja, falta variedad en sus menús. Alrededor hay muchas construcciones de departamentos, mucho polvo. Cuando hacen fiesta en la terraza del hotel se escucha en todas las habitaciones, hasta pasada la medianoche fue muy molesto.

Leisure Family_with_children

2/10

Poor

04 Jul 2025

Rosa

Nada que ver con las fotos. Desde que llegué, fue una decepción tras otra. Me recibieron con el minibar vacío (lo reporte en la recepción y no vivieron nada) el aire no funciona dormimos y nos despertamos sudando también lo reportamos y no hicieron nada, recibimos la cafetera llena de suciedad con café de los huéspedes anteriores, y un ‘snack’ en la piscina que consistía en mini hamburguesas sin cubrir, rodeadas de moscas, papas frías y ruedas de pescado frito. Las copas del bar estaban amarillentas, claramente ya vieron mejores días. Además del ruido constante de la construcción de al lado, la supuesta ‘vista’ daba directo a una construcción. Llegué ilusionada y solo quería irme. Si pueden evitar esta experiencia, háganlo.

Leisure Friends

10/10

Exceptional

26 Jun 2025

Juan Camilo

De los mejores Todo incluidos, el bar es muy amplio, la comida variada y deliciosa, el personal es muy amable y servicial.

Leisure Partner

10/10

Exceptional

18 Jun 2025

Andres

Deseo resaltar la labor de Kevin de reservas excelente servicio al cliente y calidad humana

Friends_and_family Family

10/10

Exceptional

09 Jun 2025

Marlon

Buen lugar con todas las comidas y con bebeidas alcohólicas incluidas, en la temporada que fui estaba suave y el servido y las instalaciones muy completas

Leisure Friends