Name: Estelar Playa Manzanillo-All Inclusive
Address: Anillo Vial A Manzanillo Del Mar Km 4 N 9 85 ., Cartagena, 130007, CO

10/10

Exceptional

18 Jul 2026

Marc

Faithfulness

Family_with_children

8/10

Excellent

05 Jul 2026

Daniel

First of all, the staff... They were amazing! At reception: María—\"the prettiest girl in the whole complex\"—Miguel, Kevin, and Tuval... Thank you all for your excellent customer service!
In the restaurant, Valme and the waitstaff were very friendly and attentive to our needs. The entertainment team was great fun; they had us laughing and dancing. Jessica, at the boutique was very friendly, helping me out to pick some presents for my friends and family... The food was delicious... We really had a wonderful time here!
The facilities need maintenance; some walls need a fresh coat of paint. In my room, the air conditioner drips, and there are white stains on the floor. There are some rusty items, including the coat hooks!!!

Family_with_children

6/10

Pleasant

14 Jun 2026

Ana

The hotel is nothing like what’s described on Expedia. The buildings look old, and the rooms feel dusty and outdated. There are no real amenities in the room—just two glass bottles of water, and it’s unclear whether they’re being refilled or replaced.

The “all‑inclusive” offering is also misleading. The buffet is open for breakfast and lunch with the same menu every day. Dinner service is inconsistent; although the buffet was open on my arrival day (Sunday), it was closed the following evening. Guests are required to make reservations for dinner at one of the on‑site restaurants and reservations are difficult to secure due to constant “fully booked” notices on the website.

On a positive note, the hotel’s beachfront location, along with the availability of chairs and umbrellas, made for a relaxing day by the water. The multiple pools were also a highlight. Those parts were enjoyable, but overall the stay did not match what was advertised.

Self

2/10

Poor

08 Jun 2026

Charles

I will never go back here .

Partner

8/10

Excellent

01 Jun 2026

Ley Diana Joaquin

Everything was amazing except that the pool close at 7pm we didn’t like that, the beach close at 6, after that there was not much to do around

Partner

4/10

Poor

27 May 2026

Edison

Deben mejorar los shows, no hay actividades.

Nos quitaron el agua y la luz un día completo.

Las habitaciones están muy viejas y entregan al apuro en nuestro caso sin ducha y el baño roto.

Partner

2/10

Poor

20 May 2026

Estefany

Had the worst experience there staff wasn't the friendly they keep.us waiting we has making a line for check in and they attended people that got there after us then left trash didnt pick up from the room and we wasn't in the place so no excuse for don't clean it also ask for menu and the person in the restaurant side keep us waiting someone else have to come to serve us they said snack on the evening we're certain hours was already passed 40 min and nothing they don't even have things ready or even close to open worst experience the concierge said he was about to move us to different room leave us waiting never come down to lobby was awful

Friends

10/10

Exceptional

10 Apr 2026

yonathan A Bueno

Room was clean,staff was helpful, pool was beautiful, food was ok.

Family_with_children

8/10

Excellent

01 Apr 2026

Jimena

If you are looking for an all inclusive in Cartagena then look no further. Not many hotels in the area offer all inclusive like in other countries. This hotel is located on the beach which is the best thing since it is semi private. As a tourist trust me this is what you want. Public beaches are crowded and full of vendors trying to hustle you. The food is plenty and all day so you never go hungry. It has two large pools thatvare well maintained. One for planned activities, children, and pool parties. The other side is great for reading and relaxing which is considered the quiet area. The only downside is the pools do close at 7pm, and they clear you off the beach at 6pm sharp. Perhaps since it's family friendly environment. I have been to other all inclusive in other countries and you have access until 10pm. Another downside is not everyone speaks English so you should brush up on your Spanish or have your Google translate ready. I speak Spanish so it didn't affect me much, but I can see others struggling. The staff is friendly. The rooms are clean. Only downside no streaming services on the TVs so bring your firestick . They just have local cable. The last thing a foreigner should know it is located outside Boca Grande and the walled city. It is ab

Partner

8/10

Excellent

27 Mar 2026

Howard D

Great pool, beach, food and service excellent. Rooms nice, beautiful plants. No sports facilities (in maintenance)

Family

2/10

Poor

20 Mar 2026

Jenika

Would NOT recommend!! Look elsewhere for accommodations in Colombia

Pros- beautiful ocean side property with 2 pools. Lunch was good had fresh fruits and fresh juices that were good. Also locations was close to the airport so that was convenient. Drinks were good and strong.

Cons
Property is outdated with thin walls. No hot water on the first night.
Staff does not speak English. I encountered maybe 5 people who spoke English fluently. Very frustrating that more staff aren’t trained to speak English. It appears as though primarily Colombians come to this resort and they obviously cater more to them so maybe that’s why.
Even though location was decent being close to the airport and about 20 minutes from the city there is so much construction going on that our uber drivers kept getting lost trying to get back to the property
Food was so limited in options. Buffet was available for breakfast and lunch but not dinner. Dinner was limited to 3 restaurants and they weren’t always all open. We had to leave the resort for good food at dinner. Not many American food choices.
There was almost no entertainment. The resort was quiet for most of the time we were there until the weekend when it started to liven up a bit.
On the last night of our trip they declined alcohol due to some law that alcohol was prohibited during Colombian elections despite the fact that I already paid for it as an all inclusive package. They refused to reimburse me.
Awful establishment I won’t be back!

Family

6/10

Pleasant

15 Mar 2026

C-J

The hotel was very nice, it has great drinks and the staff are friendly.

Friends_and_family Friends

10/10

Exceptional

12 Mar 2026

Dorante

Was a good experience

Friends_and_family Friends

10/10

Exceptional

16 Feb 2026

Taylor

Very relaxing place! Staff was helpful and friendly. Areas were clean as well

Leisure Friends

2/10

Poor

02 Feb 2026

Gilbert

Room- toilet clogged daily , shades broke and we were in darkness all day

Amenities- 3 restaurants? No 1 place with 3 signs and getting reservations was a hassle

Staff- were friendly.

4 stars hotel. No, lies

Partner

10/10

Exceptional

30 Jan 2026

Donte

Great experience

4/10

Poor

27 Jan 2026

Nathanielle

The resort is filled with mold. The room has mold. The adult pool is neglected.

Leisure Partner

10/10

Exceptional

26 Jan 2026

Emily

Room was clean and

8/10

Excellent

10 Dec 2025

Jerry

Clean rooms & resort. Food was 85% good. Expected more variety at the restaurants.

10/10

Exceptional

14 Nov 2025

Ivan

Very clean room, very friendly staff .
Everyone really nice and professional .

4/10

Poor

28 Sep 2025

Anaiya

There are not many food options and what is available isn’t good. Everything closes super early including the pool and they don’t let people on the beach after a certain time as well. No one that works there speaks English and if I didn’t have friends that spoke Spanish with me I would’ve had a much harder time.

Leisure Friends

6/10

Pleasant

25 Aug 2025

Luisa Herlinda

Property was okay, but no all of the employees were kind and nice, some of them look miserable never smile and had some actitud

8/10

Excellent

23 Aug 2025

Farro

From what I understand English is very limited in all activities.

Leisure Family

4/10

Poor

11 Aug 2025

Saranya

If you’re only looking for a roof over your head, this place might be okay — but that’s about it.
The food was terrible, with very limited options, and they lacked even basic necessities like coffee and water. The café only opens at 8 AM on weekends and 10 AM on weekdays, which is surprising in Colombia — a country famous for coffee. Unfortunately, the coffee here was so bad it could make you lose interest in coffee altogether.

During lunch and dinner, even after asking for water multiple times, it never arrived. The beds were uncomfortable, the bathrooms were outdated, and there was no hot water for the shower. Overall, I would not return or recommend this place to family or friends.

Leisure Family

10/10

Exceptional

10 Aug 2025

Charles

Would stay again

Leisure

10/10

Exceptional

21 Jul 2025

Ekaterine

We love. Its clean stuff was very nice. Food was ok not great

Leisure Friends

10/10

Exceptional

20 Jul 2025

Chelsea

Was very nice and spacious and beautiful

Leisure Friends

8/10

Excellent

23 Jun 2025

Hanna

Staff was great

Leisure Family

10/10

Exceptional

09 Jun 2025

Carolina

Beautiful rain forest vibe

Leisure Partner

8/10

Excellent

19 May 2025

Vida

Great stay and experience at the resort. The bar staff was wonderful.

Leisure Family

10/10

Exceptional

07 May 2025

Vitaliy

Great gem

Leisure Partner

8/10

Excellent

05 Mar 2025

Natalia

Friendly staff. Loved how clean the property was. Well maintained. Loved seeing after every meal the cleaning process started. Done well ! Beach clean and safe. Security always around. Well lit at night. Lots of birds and palm trees. Loved the quiet adult only pool. Nice jazz music at breakfast and in the main desk sitting area. Highly recommend this all inclusive resort.

Leisure Family_with_children

4/10

Poor

19 Feb 2025

Agostino

Good for pools otherwise stay away

The pool and grounds are well kept the pools are warm abd most interaction with workers were good thats the good
Italian restuarant dont represent italy
The steakhouse dont represent colombia
The seafood is good
The buffet breakfast good amount of choice
Lunch not as much choices
One dinner at buffet first night was good
That is the ok
Now for the bad
4 of 5 all came down with virus
Mine lasted 7 days with visit to clinic
2 others still have symptoms darreaha.
On feb 14 we celebrated our 25th anniversity at steak house the waiter took our orders i ordered 2 mains we ordered wine the wine never came my 2nd dish never came we told him the drink came my 2nd dish again never came he stood my kitchen looking at me i waved to him 2 times never came i asked for supervisor she came i was upset but my spanish is not that good she chose to speak to my wife she didnt seem to want to hear me i feel there is no reason to forget 2 x and ignore my waves so i find this petdon to be a racist never came to say sorry or nothing the supervise brang rhe cake asked if anything she could do she said i bring you wine find but its included so nothing extra my berf id she didnt say anything to waiter totally no excuse on both of them cake and decorations wete not free cake was not fresh it was frozen when i cut it i taught it was ice cream. Two more thinks
Breakfast served at 7 but food is already out at 630 if not earlier also what ever is not eaten they wrap up and put out next day so i suggest you

Friends_and_family Family

6/10

Pleasant

23 Jan 2025

Kathia

The food was extremely limited and overall not appetizing.
The reserved restaurants should all be in an enclosed space. Keep the animals off the dining areas at least. Cats and dogs were everywhere. The property needs more staff that can communicate in English. And keep the adult pools open later than 5pm. Add a disco or club on the premise for dancing.

Leisure Friends

2/10

Poor

23 Jan 2025

Jessica

No air in lobby, open roof so when it rains you have to run to get some coverage. No ac in the bathrooms, insects ALL OVER THE PLACE. Food was good overall, staff not so friendly as much as the waiters. All rooms are muggy, feeling wet and congested. I wouldn’t recommend this place at all. I rather pay for food and stay at a cleaner nicer place.

Leisure Family

10/10

Exceptional

03 Jan 2025

ivonne

We loved the hotel and the service, the only thing I would like is that you to fix the floors around the pools, they are raised and it is dangerous for children who play around with the wet floor, my daughter tripped and haired her foot.

Leisure Family_with_children

10/10

Exceptional

01 Jan 2025

Placido

Great staff.

Leisure Family

10/10

Exceptional

08 Dec 2024

Diana

Wonderful place, lots of wildlife. The hotel is super clean, the beach is beautiful. The food is ok. The staff is kind, friendly, helpful. We had a great time.

Leisure Family

10/10

Exceptional

24 Nov 2024

Antonio

Se ocupan remodelar las habitaciónes

Leisure

10/10

Exceptional

18 Oct 2024

Verified traveler

Tropical Paradise

The property was beautifully landscaped, the staff was friendly and the rooms were clean and comfortable. There were cats and dogs (birds,iguanas, crabs and a snake!) on property but they seemed healthy and well cared for. The food and drinks were good and a lot of variety.

Friends_and_family Family

4/10

Poor

25 Sep 2024

Stephanie Laura McCravey

Rooms are outdated and not well decorated. Restaurant had very limited selections and they weren’t great. Only one bar. Room key stopped working four times and had to be reset. Dogs everywhere, including buffet. Dog poop on beach. Entertainment was sporadic. No beach activities. Pool tiles missing. Staff was exemplary.

Leisure Self

6/10

Pleasant

13 Sep 2024

JULIO

The property is just another resort. Nothing really stands out. I didn’t like the fact that the beach is dirty and the smell around the common areas was terrible.

Business_and_leisure Friends

8/10

Excellent

12 Aug 2024

Robert

Staff are very friendly, great service, great food. Very beautiful property but needs a lot of maintenance, many areas are showing lack of maintenance and it’s sad be aside for what I heard the property is not old.

Leisure Partner

4/10

Poor

21 Jul 2024

Jorge

I like the well maintain garden areas and some of the staff services like the bartenders Johnier and Edgar that they try to make me feel welcome and a value customer.
what I didn't like:
the hotel is selling a wrong concept of all inclusive, _we arrived at the hotel at 1pm and we were not able to eat or drink until 3pm (time to check in) at least that we paid for the food, no matter that we were at the airport since 6am, -the minibar fridge in the room is empty, only two recycle bottle of water that need to be replenish at noon every day, no all drinks and food are included at the bar, if you like a cappuccino or a Frappuccino, donnas, chocolate croissant for ex. you have to pay extra, this bar close at 8:30pm and the second one at 1pm, so no drink or food after that. two pools, one with some activities and one passive and quiet but if you like to play your own music you have to go to the beach. Activities during days and nights are poor, in my opinion due to lack of resources. the staff were trying that we feel good and have a good time but was not too much to do. overall, this place was expensive and for the same money or less you can enjoy a really all-inclusive resort in Dominican Republic.

Leisure Family

6/10

Pleasant

16 Jul 2024

Madelyn

Staff excellent

Leisure Partner

2/10

Poor

09 Jul 2024

Jacquise

If u don’t like CATS&DOGS this is not the place for you! they were mainly in the dining areas & beach the cats & dogs will come & sit under your chair/table while ur trying to eat! VERY LIMITED food options my stay was 5 nights & I only ate dinner the first night every other night I left the resort & got dinner from the city! Alcohol beverages wasn’t that great either I drink mojitos majority of my stay. I mentioned earlier my stay was 5nights 6DAYS & I had to ask for wash cloths the 1st night & every night because they don’t change the wash cloths every time they clean the room & I didn’t get new wash cloth until the 4th night after asking 15 times & it was very frustrating overall experience wasn’t great I’d give them 2stars! I can’t even say I had a favorite part of my stay because there wasn’t any! I didn’t see any entertainment(shows) everything I did was off the resort. If u travel for disappointment this is the resort for you honestly

Leisure Partner

10/10

Exceptional

20 Jun 2024

Samantha L

This was my first time visiting Colombia and I must say I definitely enjoyed my stay at this hotel. The front desk was so helpful and kind . Andrews and Estevan from the front desk were always top tier with their customer service skills , They made me feel very welcomed . I will
Be staying at this hotel again on my next visit to Colombia .

Leisure Self

10/10

Exceptional

04 Jun 2024

carlos

Easiest thing to do … takes 1min 👌

6/10

Pleasant

02 May 2024

Nydia

Offered very limited items and activities. Food was lacking flavor and offerings were the same all the time. The stay was tolerable because the staff are very friendly and try their best to help.

Leisure Family

6/10

Pleasant

25 Apr 2024

Nancy

Too many locals in here and we expected better food from the 3 restaurants but we paid for what we received would never go back

6/10

Pleasant

24 Mar 2024

bibiana

Where do i start? Staff: everyone was so helpful, nice, kind, eager to assist you and always with a smile . Great job. Food was good, a lot of variety and to choose from . We enjoyed the food, all of it.
Beds were comfy , air conditioning worked well.
On the other hand, the hotel is completely outdated, it looks like they haven’t take care of many issues ( around the pool a lot of tiles broken ) etc etc etc. The walls between rooms are like paper, you can hear everything from the adjacent room . Bathrooms (at least ours) was very dirty in the corners around the shower and even we found a cockroach in our closet . It hasn’t received a touch of love since long time ago , or probably never and you can tell . It looks like an abandoned hotel in the middle of nowhere . It’s a shame that such a beautiful property looks so old . Furniture at the pool and lounges and dinings room should be updated as well since they look dirty and worn out . I was very disappointed to say the least.

Leisure Family

6/10

Pleasant

12 Mar 2024

Emilio

Noisy and out-dated. Food was average (except the italian restaurant). The guys at the bar on Tower 1 next to the swimming pool where amazing and super friendly and helpful.

Leisure Self

10/10

Exceptional

01 Mar 2024

Lyndsey

Beautiful property with a wonderful staff! Food was amazing! Beach was fantastic! Very happy we picked this place to stay. Brush up on your Spanish. Most people in the resort and staff are Spanish speaking only.

Leisure Friends

4/10

Poor

27 Feb 2024

Lyz

The property had many cats and dogs in all areas specifically eating areas. So if you are allergic or don’t like to eat with cats and dogs, not a good place to stay.
The property is also a distance from the town so it is isolated if you want some peace and calm.

Leisure Partner

10/10

Exceptional

20 Feb 2024

Eddie

Everything about this property was amazing , beautiful facilities, its cleanliness the staff very polite and accommodating . The choices in dining. An experience not to forget

Leisure Self

8/10

Excellent

03 Feb 2024

Melanie

Place looked like the pictures. I was disappointed when I didn’t find a swim up bar as it was said on the listings. Other than our stay was pleasant

Leisure Family

6/10

Pleasant

20 Jan 2024

Paul Joseph

Clean. Good service. Mediocre food. Limited all-inclusive. Some goodies had to be purchased.
Too much on the q codes. Reserve this, reserve that.
Too beholden to check-in and check-out hours.
I.e. arrive early, have to pay for food.

Leisure Self

4/10

Poor

10 Dec 2023

Juan

This hotel falls very short on the things they promise. We were given 1 towel each for our entire stay. Very basic necessities such as toilet paper would run out and not be refilled. Pool towels are given sparingly and amenities were not there. We would come back to a “clean” room and there would still be sand everywhere, along with our garbage and dirty towels that were not changed. The hotel restaurant refused to accommodate us because we were 10 minutes late saying they were now seating 8pm reservations (at 7:10pm). There is only one bar that is open all the time on the property and it is far from the rooms. Everything is practically self serve, if you want a drink of water at night you will have to go outside to get it yourself. Half of the beach - you have to pay more to sit there. The food did not live up to the standards I had, it was barely edible (cheap cuts of meat, small servings, no variety). I am not sure what is “all inclusive” about his because even things like snacks (that they advertise are available after 10pm) and coffee (in COLOMBIA) were not available on more than one occasion. The food and ambiance is much better in the actual city of Cartagena (this hotel is about 20 min outside the city) - I would not stay here again. Way too much money for the things they promise and don’t fulfill. We really just slept here because of how disappointed we were- and even that was a mission because of very loud neighbors despite the hotel having NOTHING to do after 10pm.

Leisure Family

8/10

Excellent

10 Dec 2023

Kenneth

Pros: food was great and they do a fantastic job at encouraging guests to not waste food. Pet-friendly (even with strays). The staff was friendly and accommodating. We were allowed an early check-in -- it took 3 hours -- but we were grateful for allowing us to enter the room early. They also tried their best to accommodate a late checkout but they were fully booked and we could see how busy the hotel was. They also provide a shuttle service to town free of charge which was very helpful.

Cons: There is nothing to do outside the hotel area. The Entertainment team and activities lacked creativity and budget.

Leisure Partner

10/10

Exceptional

24 Nov 2023

Tammy

Estelar Playa Manzanillo offered top notch service. The resort landscape is breathtaking and beautiful. You will definitely feel a since of peace and tranquility as you relax especially by the beautiful pools.

Leisure Family

8/10

Excellent

13 Nov 2023

Cynthia Gardner

The property was nice. The rooms were a good size. The pools were great. The staff was friendly and helpful. The food was bland and uncreative. What was on the menu wasn’t what you got. Other than food I’d say excellent.,

Leisure Self

6/10

Pleasant

09 Nov 2023

Elianne Carolina abiad de

too far from the city and hated the dogs and cats during dinning and everywhere on the property

10/10

Exceptional

29 Oct 2023

isaac

Beautiful property but infrastructure leading to property needs improvemant

Leisure Family

4/10

Poor

20 Oct 2023

Bryan

Very unhappy with my stay. Planned this trip for my mother's birthday and I'm disappointed. The staff didn't speak any English, which is surprising since most operations cater to tourists....
The food options were mediocre with limited options and the rooms need immediate upgrades (especially the bathroom tub/shower).Covered in mildew.

Aside from that, the pool areas weren't clean and stray animals roamed the property. At check-in, the room smelled of dirty mop and mildew odor. Again updates are needed ASAP..... This is definitely not a four star resort!

Compared to Royalton resorts, this resort is a one star. Much is needed for good ratings.

Really sad that I didn't choose a better resort.

Leisure Family

6/10

Pleasant

26 Sep 2023

Daphnee

The rooms need updated air conditioning. The bathroom need better ventilation. The rooms need to be fully cleaned bathrooms especially. Snack time needed more variety. They did have great transportation to the city. Great air conditioned clean bus.

Leisure Family_with_children

6/10

Pleasant

17 Sep 2023

Kelvin

checking in was very slow

Leisure Friends

4/10

Poor

12 Sep 2023

Judith

The smell of mold n humidity takes over the room. Was assigned 4 different room n the have the same issue. Property structure needs maintenance. paint peeling, black molds n leaks in the structure is observed. Staff is really friendly and try to accommodate.

Leisure Family_with_children

2/10

Poor

11 Sep 2023

Jalyn

The rooms are old and have an ant problem in most of the accommodations. The food was mediocre. The staff attempted to be acccomadating but didnt take the mold issue, ant issue, or lack of reliable AC seriously.

Leisure Friends

10/10

Exceptional

09 Sep 2023

William

Everything was absolutely amazing. Everything that was offered was culturally based and it made everything even more memorable.
Change nothing about the way everything is
run.

Leisure Partner

8/10

Excellent

04 Sep 2023

Francisco

Pretty good overall.

Leisure Family_with_children

8/10

Excellent

03 Sep 2023

Jose Francisco

Staff very friendly and helpful food is fresh, need some work keeping the bathrooms in public areas clesn

Leisure

8/10

Excellent

22 Aug 2023

fausto

The food is so okay

Family

10/10

Exceptional

19 Aug 2023

Winston D

The customer service was excellent, very friendly.

Leisure Family

6/10

Pleasant

08 Aug 2023

Silvia

Excellent food and service restaurant. It take two hrs to receive the room after the check in time.

Family

6/10

Pleasant

06 Aug 2023

Benjamin

The property is beautiful, clean, and well maintained. The main problem is with hotel staff and a complete lack of information about the facilities. The check-in time is rigidly enforced at 3:30 pm, despite the fact that many travelers arrive early in the morning on overnight flights. This would be okay if there were an indoor, air-conditioned space in which to receive hotel guests; however, guests have a shaded waiting area in which to pass the hours in the baking heat, including children and the elderly. We offered to pay for an extra day to be able to access a room earlier,
but the front desk receptionist was condescending. Every day, we saw guests and their luggage stack up waiting for their room. If the hotel weren't booked so full, this might alleviate the problem. Our room was lovely but packed a hair dryer. We notified the concierge who made note of it and did nothing about it. We also notified the housekeeing of the situation, but they did not know what to do about it. Three days later, after more requests, we were finally given a hair dryer. The air condoning in the rooms is weak, which is on par for the region in general, but at the height of summer, we felt cooler rooms would be better overall. The property has 3 pools, but one is exclusively for adults. The pools that allow children often host DJs with music loud enough so that keeping ears on splashing children becomes difficult at best. Finally, the QR code to hotel information leads to a 404 page.

Leisure Family_with_children

8/10

Excellent

23 Jul 2023

Ashley

This resort is a nice place to lay low away from the noise of the city. Compared to other resorts its on the smaller side. The rooms were nice and spacious. They have 3 pools which close around 6. The buffet has very limited choices. It was the most limited variety Ive seen at an all inclusive. They have 3 restaurants. I only ate at one and tbe food was good. The resort has a lot of stray dogs and cats which isnt completely unusual..The beach was clean but if you're looking for blue water this isnt the place.

Leisure Friends

10/10

Exceptional

14 Jul 2023

Charles

Would definitely go back

2/10

Poor

02 Jul 2023

Marilyn

The customer service from the property manager was a total waste of time and energy. To date, the manager continues to ignore my request to speak to the managing company.
Long story short…a was injured due to a shower glass door shattering. Words can’t describe how scary the situation was BUT the manager was not equipped to deal with such a situation.
The hotel is mismanaged. The workers can be delightful BUT management is on a totally different disappointing level.
Not at all how I planned to spend a girls trip!

Leisure Friends

10/10

Exceptional

18 Jun 2023

adriana

We planned a family reunion that had been postponed several years due to the pandemic. Hotel Estelar Playa Manzanillo was the perfect location to meet our families again. The location is very quiet with beautiful and colorful gardens. There was a swimming pool for adults only, one for babies and 2 for families. They provided good towels and the beach had plenty of seating(with umbrellas for shadow). The sand is dark with glittery specks, no rocks, very pleasant to walk barefooted. Children enjoyed looking for seashells. There were only a couple of local vendors, very respectful and with beautiful crafts at a very reasonable prices. The sunsets were beautiful ( local regulations don’t allow access to the beach after 7pm).
The food was very good. For breakfast, we enjoyed freshly baked bread and tropical fruits. My youngest child discovered “granadillas” and Balkeys and other staff were so observant and kind to bring her a full plate of her new favorite fruit every time we ate at the buffet. Lunch was at the buffet and there were plenty of delicious options: from local dishes to international ones. For dinner there were usually 3 restaurants available and we sampled fresh fish and delicious seafood. Carlos and his team were great, explaining the food options, accommodating our big group and food allergies.
For excursions and activities in Cartagena, we received help from Noemi who provided great recommendations.
This hotel is Highly recommended!

Leisure Family_with_children

4/10

Poor

24 May 2023

Ashley

An all inclusive should be all inclusive. When the buffet is closed most weeknights and there is not an ability to make reservations at any of the restaurants that is not an all inclusive. Our party went without dinner of quite a few nights nights because there was literally NO food. The air conditioning was sub par. Hot water only worked sometimes. Some of the staff was nice but many had attitudes. The property itself was okay. Will not be staying again.

8/10

Excellent

19 Apr 2023

katty

I like the pools the beach the friendly staff the food but didn't like they let dogs stay in the restaurant

Leisure Family

10/10

Exceptional

14 Apr 2023

Cristina

Traditional, relaxing hotel. Beautiful location with a nature environment and access to the beach.
Staff is very friendly and helpful. The hotel is very close to the center and a small plaza at the street entrance.
Beautiful pool, great food and drinks. We had a great time as a family!
Big thanks to Dylan, Sebastian, Jesus, Luis, Albert, Kelly, Nestor and the rest of the staff :) for making our stay more comfortable, safe and fun

Leisure Family

8/10

Excellent

26 Mar 2023

Sandra Ivette

Staff

8/10

Excellent

26 Mar 2023

Shana Kay

We had a good time at this resort. Thankful for the two front desk person Dilan and (I can’t remember his name) who spoke English and who were able to help us with check in and solve any issues we had with our stay.

Dining options were limited and some of the food was not very tasty. We were confused one night when the buffet was closed and we were told we needed to have a reservation for the other 3 restaurants but few of us went to the front desk and our concerns were speedily addressed and we had reservations in 20 minutes.

The pool and the grounds were nicely kept. Rooms were cleaned daily but the rooms were huge with sparsely any furniture.

Limited supply of bottle water in the room especially for family of 4, we were given 2 small bottles each day. 1 night we had half of one bottle left. They only replaced 1 bottle instead of 2 bottles.

Neomi from Gema tours was excellent. She assisted us with our excursions and checked in on us the day of and even after our tours to ensure we had a good time.

Would be helpful in the future if there is a list of nightly events/shows that will take place.

Leisure Family_with_children

10/10

Exceptional

26 Mar 2023

Dulce

People were very courtesy.

Leisure Family

10/10

Exceptional

07 Mar 2023

Bryant

I had a great time for my vacation stay at the hotel. The bartenders Yorselis, Joniher & Luis are great workers & always treated me with respect & care. I will always appreciate & never forget their hospitality & friendliness.

Leisure Self

6/10

Pleasant

04 Mar 2023

James

the staff was friendly and the resort was quiet

Leisure Friends

8/10

Excellent

02 Feb 2023

Britzaida

Excellent customer service, from check in process to restaurants, beach and bars. Good variety of foods at restaurants. Will stay again.

Leisure Partner

6/10

Pleasant

22 Jan 2023

walter alfredo

Need a lot of maintenance

Leisure Family_with_children

10/10

Exceptional

19 Jan 2023

Vanessa

Great property. Spacious. They have a hotel that takes you to the walled city. Super friendly even with the language barrier between a lot of the employees and my party. Food is good too!

Leisure Friends

10/10

Exceptional

15 Jan 2023

Jully

Daivis at the front desk was the best, great customer service!
Overall the hotel is beautiful, safe and entertainment is amazing!

Leisure Family_with_children

10/10

Exceptional

04 Jan 2023

Henry

some of the The staff do not have a clue when you asked question

Leisure Family

8/10

Excellent

30 Dec 2022

Luz

Muy buenas habitaciones, muy lindas las instalaciones y los jardines. Muy buen espacio en la playa.
Buenos show.

Leisure Partner

8/10

Excellent

15 Nov 2022

Johana

The property is beautiful and the staff excellent. Had an amazing time staying

Leisure Friends

2/10

Poor

08 Nov 2022

Tyler

We weren’t allowed to check in and they charged us anyway. Screw them.

6/10

Pleasant

25 Oct 2022

felix

The Property is in fair conditions, but the area surrounding and the street and highway is no in conditions.

2/10

Poor

22 Aug 2022

Maria

It was a bad experience to get to the property after a long flight and find out the reservation is not there because it did not go through even when expedia charged my credit card. They did not have enough rooms for us to stay and my family was already staying in the hotel. Please expedia next time make sure the reservation is there.

Leisure Family

8/10

Excellent

15 Aug 2022

Oleg

Unfortunately, not much people in reception speaks English and check in takes a lot of time , BIG thanks for concierge Davidson (hope spelling is correct). It'd be nice to have info board about service of local people on the beach, before you will be asking to pay big money for old surfboard and etc, especially when hotel described own water activities on the website. The food and drinks are very good, cats and dogs with other birds around )on)under tables are not welcoming IMHO. Overall, it's good place for vacation!

Leisure Family

8/10

Excellent

10 Aug 2022

Jennifer

Beautiful property and surroundings. Great and friendly customer services. However the bathrooms were dated and need cosmetic work.

Leisure Family_with_children

10/10

Exceptional

29 Jul 2022

Ali

Perfect place to stay and spend your holiday specially if you are coming from Canada

Take a Spanish dictionary with you