The Palmer House Resort, Ascend Hotel Collection

2/10

Poor

24 Apr 2026

Michael

Staff were friendly , hotel is Nasty , run away !!! Vermont ???? Can do better, worst than a Atlanta motel sad ,,
Got fooled by the pictures, this place is bad

Family_with_children

10/10

Exceptional

02 Apr 2026

Yingyi

it's all good

4/10

Poor

22 Mar 2026

Todd

Room was dusty ans did not appear to have been cleaned properly, had an allergy flair up. Found hairs in the bathroom. No other rooms available had to leave. Had to leave to another place. However staff was understanding, polite and tried to accommodate. It just didn’t work for us.

10/10

Exceptional

21 Mar 2026

Jarmila

Clean and large room, nice staff.

Self

10/10

Exceptional

20 Mar 2026

Johanna

Beautiful property close to Stratton!

Self

10/10

Exceptional

18 Mar 2026

David

Clean hotel but super old decor

Friends_and_family Friends

6/10

Pleasant

17 Mar 2026

Yamilette

Location was perfect , convenient, near downtown.
Room was great , spacious , beautiful views, indoor pool was nice and big and also the hot tub , the only thing I wish that the pool was heated, water was very cold .
Breakfast was simple , not lots of variety
My only dissatisfaction was housekeeping , they never showed In the 2 days of our stayed , , we have to request towels at the reception and throw the garbage ourselves , definitely have to do better on that .
Overall love the location and the room .

Partner

8/10

Excellent

16 Mar 2026

Dave

Good value for being 20 minutes from Stratton. Pretty good breakfast. Nice rooms. Friendly helpful staff. Heard the pool and hottub were good, but we didnt have a chance to try them

Partner

10/10

Exceptional

15 Mar 2026

gary

yes

Partner

8/10

Excellent

09 Mar 2026

Henry

The staff and maintenance services are great and the breakfast was really nice. However, the amenities area (separate building with the pool, hot tub and workout room) are dilapidated and require serious updating. I'm not sure these amenities should even qualify to be listed considering their condition they are in. This area moved the overall rating from 5 down to 4 stars.

Self

4/10

Poor

28 Feb 2026

Rachel

The room was not clean and smelled strongly of cigarettes

2/10

Poor

28 Feb 2026

Emily

Save your money and stay next door

Self

10/10

Exceptional

27 Feb 2026

Gary

Charming little motel. Rooms beautifully appointed.

Partner

4/10

Poor

24 Feb 2026

Kristina

.

Family_with_children

8/10

Excellent

23 Feb 2026

roxanne

Convenient.

Self

8/10

Excellent

22 Feb 2026

Amber

Enjoyed the room for a night. Seemed clean and warm. Water could be hotter in the shower but was overall a good stay!

Friends

10/10

Exceptional

17 Feb 2026

Caroline

Our 2nd time staying here this season. We love it, perfect location to town and ski. Spotless rooms, microwave and fridge a bonus when kids are traveling. Rooms were so warm we turned off heat. Breakfast included. Check in and out very quick and friendly, we will absolutely stay again.

Family_with_children

6/10

Pleasant

17 Feb 2026

Gerry

Comfy and clean bed. Bathroom and hot tub could have been cleaner.

2/10

Poor

16 Feb 2026

Alana

Couldn’t even get into my room the key card didn’t work and nobody was at the front desk to help. They just leave your key in an envelope with your name on it which isn’t very secure.

Leisure Self

2/10

Poor

16 Feb 2026

Nick

Pros:
-Large room
-Free breakfast (which was meh)

Cons:
-It is not a "hotel" it is a motel
-Ran out of hot water
-Ran out of toilet paper and staff unavailable
-Key stopped working late at night and had to call on call staff. Happened to multiple people
-there are front doors and back doors on each room. The front ones are not labeled so accidental knocking and opening of those frequently

Leisure Family

10/10

Exceptional

16 Feb 2026

Arsal

Amazing amenities!

6/10

Pleasant

15 Feb 2026

Mitchell

The room was clean and good condition.

Leisure Family

4/10

Poor

15 Feb 2026

Corey

The room was rough and smelled like weed. The toilet overflowed onto the floor. The staff was prompt in trying to fix it. When the couldn’t they gave us another room. This room the floor was destroyed and lifted, the plumbing did work though. And this room didn’t smell like weed. The outside lights were so bright it kept us up, along with the noise from the workers at the local ski mountain that were up all night. Not impressed at $345 for the night.

Partner

10/10

Exceptional

14 Feb 2026

Margaret

Room was spotless and the staff were great. Easy in and out and plenty of room!

Leisure Partner

6/10

Pleasant

12 Feb 2026

Mike

Room service could use improvement
No new towels or bed made

Partner

8/10

Excellent

07 Feb 2026

chris

The people were great!

The room was quite large and comfortable. It was relatively quiet! Very clean!

Nice stay! Again thanks o the staff for making it a nice stay.

Friends_and_family Family

8/10

Excellent

04 Feb 2026

Mark

Very nice room, the upgrade would cause me to return!

Leisure Self

8/10

Excellent

03 Feb 2026

Edward

An older facility but our room was warm and clean.

Partner

10/10

Exceptional

03 Feb 2026

Jacob

excellent

Friends_and_family Friends

8/10

Excellent

02 Feb 2026

vesna

The bed was comfortable with nice bedding. Room was slightly chilly otherwise eveything was fine.

Leisure Family_with_children

8/10

Excellent

29 Jan 2026

Mark

Nice room; wireless didn’t work

Leisure Self

2/10

Poor

27 Jan 2026

Stephanie

There was no one in the front office, had to wait 10 minutes for someone to check us in. The room I reserved wasn't available and the staff member wanted to give me a room with a smaller bed without discounting the price with Then we had no hot water for showers, & the television was not working.

Partner

2/10

Poor

24 Jan 2026

Maggie

Toilet was overflowing and needed to call maintenance. He gave us a plunger in case it happened again. We had the king suite with gas fireplace which DID NOT work. One of the bedside lamps did not work. One of the bathroom sinks drained very slow. The worst was yet to come. The heat didn't work. Woke up to freezing 63 degrees in the room, even though I had raised the heat to 75. Had to get out of there quick to warm up in the car and left. For what we paid, there should have been NO problems. In fact, we shouldn't have had to pay for such SUBSTANDARD accommodations. Certainly won't be going back.

Leisure Family

6/10

Pleasant

19 Jan 2026

Thomas C

The room had a leaky toilet, it ran all night. I wish the restaurant and bar was open. It seemed little run down.

Partner

6/10

Pleasant

18 Jan 2026

Leigh

Usually not a “motel” person, but this was a surprise… very spacious and clean. The decor is dated, but amenities are convenient. Staff was friendly.

Leisure Self

10/10

Exceptional

16 Jan 2026

Phil

Staff is great.
Sink in room did not drain.
Internet is terrible

Friends_and_family Friends

4/10

Poor

05 Jan 2026

Christine

The check in staff was kind. The property is not in good shape. The staff seem to keep it as clean as possible but the furniture is very worn. The room had an unpleasant odor. The day we were a truck delivery didn’t arrive

4/10

Poor

05 Jan 2026

Matthew

The rooms and facilities were very run down. The room was mostly clean though I definitely wouldn't consider it exceptionally so. The furniture was in rough shape and stained. The pool area, especially the bathroom area was very run down. The hot tub was also full of debris and hair. When we asked for 2 additional towels from the front desk they refused. And while breakfast was promised when we booked the room it was never provided, and a different excuse was used each day as to why there would be no breakfast.

Friends_and_family Friends

10/10

Exceptional

05 Jan 2026

Onat

Very convenient location.!
Spacious and clean room.

2/10

Poor

02 Jan 2026

Josie

We booked the room via Expedia they took the money. We showed up and they had no room available and told us money would be refunded next business day. Meanwhile we were stuck at 9pm in a tiny no gas town without a room and down 300$+. The kid at the desk offered us a muffin for our woes, then chased us to the car showing his phone which who knows what was suppose to do for us. Expedia needs to not do business. The Hampton inn next town 30m down, said this happens all the time there, so they upgraded us!

Leisure Family_with_children

8/10

Excellent

02 Jan 2026

Helen

Rooms were spotless and staff was great!

Leisure Family

6/10

Pleasant

30 Dec 2025

Nicole

Close to Manchester Center, 30min from Stratton, spacious room. Very friendly staff.
While checking in we learned that the facility will close after the ski season for major renovations. We look forward to seeing the updates.

Leisure Family

4/10

Poor

29 Dec 2025

Thanh

We didn’t know we need to paid the extra fee for at the end. Hot water on and off.
Bed are old and a lot of noise at night

Partner

8/10

Excellent

29 Dec 2025

Samantha

The rooms were nice, my family got randomly upgraded to a suite which was wonderful (highly recommend the suites if you’re traveling with family). The staff was super friendly and responsive. The pool and hot tub leave a bit to be desired-they aren’t well maintained and the hot tub needed a good cleaning. But overall everything was great.

Leisure Family_with_children

2/10

Poor

16 Dec 2025

Stefan

Charged me 17$ resort fee they never told me about it!!!!!

Leisure Family

2/10

Poor

14 Dec 2025

Matthew

The photos on the internet do not match this hotel at all. We stayed here for an out of town hockey tournament and pulled up thinking we were going to a beautiful golf resort with super cute cottages. However, we found that the rooms we were given were nothing short of a budget motel and certainly not worth the $300 we paid for. This was a very disappointing stay.

Friends_and_family Family

4/10

Poor

10 Dec 2025

Timothy

We stayed four nights and couldn’t get housekeeping services. I had to go to the office and get fresh towels every evening but they had no hand towels, wash cloths or tissues. Quite disappointing.

Leisure Partner

2/10

Poor

08 Dec 2025

Aline

We were placed in a room totally different than selected. Windows did not totally close so the room was cold. It was not very clean.

Friends_and_family Family

10/10

Exceptional

07 Dec 2025

Amanda

Nice staff, big room, comfortable bed, walking distance to downtown-overall great stay!

Leisure Family_with_children

10/10

Exceptional

05 Dec 2025

Wojciech

Yes

Leisure Family_with_children

10/10

Exceptional

03 Dec 2025

Nicholas

Very nice large room and beautiful grounds.

Self

8/10

Excellent

01 Dec 2025

Eduardo

The hotel grounds are beautiful. The indoor pool and hot tub were nice, the room was big and overall it was a good stay. The breakfast could benefit from more fresh fruit to make it healthier but it was OK.

Leisure Family_with_children

10/10

Exceptional

30 Nov 2025

Patricia

Staff was courteous. The room was clean.

Friends_and_family Family

8/10

Excellent

29 Nov 2025

Mary

Bathroom needed a deep cleaning especially the floor and woodwork. Otherwise pretty clean but coffee maker was dirty

Leisure Family

10/10

Exceptional

16 Nov 2025

Cody

Room was fantastic, had a lovely stay.

Leisure Family

10/10

Exceptional

02 Nov 2025

Catherine

It was cute, clean, and a bit dated, but I want there to hang out in the room.

Business Self

2/10

Poor

01 Nov 2025

John

Was told that there was no reservation under my name and was turned away when we arrived in the middle of the night. After nearly 30min of waiting on the phone while the representative was “checking” and searching through emails, the representative said she could come find us a room.

10/10

Exceptional

26 Oct 2025

Mark

The area around the Palmer House is so beautiful. Mountains everywhere!!

Leisure Partner

10/10

Exceptional

22 Oct 2025

Caryn

Staff was the best. Friendly and welcoming. Filling breakfast to start our day. Rooms were spacious and well appointed.

6/10

Pleasant

19 Oct 2025

Josh

Nice enough place, dated but clean.

Friends_and_family Friends

2/10

Poor

19 Oct 2025

Michael

The room was not as advertised like in booking photos. Roof needs to be replaced immediately for starters, shower smelt musky, shower floor creaky sounding like you would fall through the floor, jacuzzi tub when on released brown moldy flakes, baseboard heaters were hanging off, walls we unbelievably dusty, cracking ceiling and drywall, back porch covered in roofing flakes from deterioration, sliding screen door would barely open, room was above the that was said to be closed at 10pm but from 12am-2am multiple people could be heard. No front desk staff after 8pm overall extremely dissatisfied with the experience, was told management would call me and never heard back. Be aware before booking.

Leisure Family

6/10

Pleasant

19 Oct 2025

Megan

Good location; charming property

Leisure Self

6/10

Pleasant

16 Oct 2025

Martin

Not our favorite

Of all the places that we stayed, this was the least favorite. There was an odd smell that did not go away with airing out; the furnishings and room were very basic; and the heating and AC controls were very confusing and not well marked. The host was friendly and helpful, and the breakfast was good. If someone was simply looking for a utilitarian place to sleep, this will work just fine.

Partner

8/10

Excellent

13 Oct 2025

Karen

Staff was professional and friendly. Parking was safe and the room was clean and comfortable.

Partner

2/10

Poor

13 Oct 2025

Marina

I didn’t stay! False advertising. Not a resort! Rude manager. Disorganized. Demanded that I not be charged and left.

Leisure Self

4/10

Poor

12 Oct 2025

Marcia

Not worth the money and not going back!

I should have read the other reviews. The room was big and bed comfortable but the rest was not what a resort should be. Very old sofa that the cushions fell in and chair. Tub was old style bath fitter but the worst was the shower. Not a pressure balanced faucet so it kept going from hot to cold and back. I outlets by bed, there was an extension cord for the lamp. The other outlet was old and the plug kept falling out. This was a $300 per night stay (stayed wed - sat). Could have used a small table and 2 chairs to sit at. The pluses were the grounds - very nice (did not use pool). Best was the staff. Very nice and helpful. Please update the rooms.

Partner

4/10

Poor

12 Oct 2025

Yong

Can not shower because no hot water.

Leisure Family

10/10

Exceptional

10 Oct 2025

Thomas

Unfortunately we didn't have time to enjoy all the facilities. Next time!

10/10

Exceptional

10 Oct 2025

Laurie

Everything was great we had a great time

Partner

10/10

Exceptional

06 Oct 2025

Joel

Good time

Partner

6/10

Pleasant

04 Oct 2025

Russell

No place near the bed to plug in a cell phone to charge.

8/10

Excellent

04 Oct 2025

Heather

Not far from town. Nice views and outdoor area. Room needs a few updates. Overall, slept fairly well. Breakfast was just edible.

Friends_and_family Friends

10/10

Exceptional

04 Oct 2025

Melissa

Lovely property convenient to center of town

Leisure Family

10/10

Exceptional

04 Oct 2025

Keira

The staff were all very friendly and helpful. It was about a 10 minute walk to the downtown area which was nice so I didn’t have to worry about parking. The view was great, the room was clean, and it was accessible to a lovely walking path. Would highly recommend!

Leisure Self

8/10

Excellent

02 Oct 2025

Elizabeth

Robert was a gem. Jackie is a great host. BEWARE— blackout curtains were over the windows as advertised but the door is half glass with cheap mini-blinds and a verrrry bright light shone through lighting up the room all night.

Leisure Partner

10/10

Exceptional

30 Sep 2025

JOHN

My Aunt and Uncle started this resort in the 1950's. A lot of great memories for me. Completely updated but still the same fabulous location.

Leisure Partner

10/10

Exceptional

29 Sep 2025

Michael

Felt great being there

Leisure

10/10

Exceptional

28 Sep 2025

wendell

very nice and a pool.

Leisure Family

6/10

Pleasant

27 Sep 2025

Allan

Old school motor lodge with too many maintenence issues to recite....and at $390 for a single night stay even during peak foliage in Manchester...a bit pricey.

Leisure Family

10/10

Exceptional

22 Sep 2025

Marie

Would stay again and for longer.

We had a private cottage with two bedrooms, very comfortable. Extensive grounds, nature trail, and a restaurant made our short stay enjoyable.

Friends_and_family Family

10/10

Exceptional

01 Sep 2025

Andrea

This was such a great place to stay!! Michael who worked evenings was an absolute joy and so nice and helpful and a great face to see when we checked in.

Leisure Partner

4/10

Poor

31 Aug 2025

Jeff

This place is worn out and not maintained.

Visited August 2025: The suite was okay, but not special. The deck was poorly maintained and not usable. The whole place was like that. The trout pond was nasty--no fish, dead water, a row boat full of moldy water, a dock that wobbled, and a path that was overgrown from disuse. The breakfast was icky, and the grounds were worn out. The "resort" was probably really nice 75 years ago, but now this is just a seedy old motel. But a very expensive motel.

Partner

10/10

Exceptional

27 Aug 2025

Cordelia

Beautiful property. Great outside area with firepit in beautiful grassy courtyard.

Leisure Partner

8/10

Excellent

17 Aug 2025

Christopher

In need of TLC

Not the cleanest place. Dust ruffle was hanging across the floor and the floor was not clean. The walkway outside our door is crumbling apart. The tv volume is set to only go very low and is far across the room. The internet is awful. The bed was actually very comfortable. The place could use some TLC!

Partner

6/10

Pleasant

07 Aug 2025

William

Four disappointed things.
Shower was hard to regulate.
Golf course was in very poor condition. Hot tub at pool was not wotking. Breakfast was poor quality. They need a restaurant quality breakfast available for those who want to pay extra.

Partner

4/10

Poor

04 Aug 2025

Angela

The room was ok but not for that price, it is not resort at all, dated, AC didn't work well but what really was the issue 2 people sitting in their car for 2hrs doing drugs outside our room.

Friends_and_family Friends

10/10

Exceptional

30 Jul 2025

karla Jean

It wat great!!!

10/10

Exceptional

30 Jul 2025

karla Jean

We had a nice stay. Very Quiet pool was great. Room large and quiey.
Would stay again.

Leisure Family

8/10

Excellent

29 Jul 2025

Amy Mallery

Bed was comfortable. Aside from continental breakfast no onsite dining options were available. Facilities are clean but both facilities and furniture need significant updating. Staff were friendly and helpful.

Leisure Family

8/10

Excellent

21 Jul 2025

Natalia

Beds and pillows were hard, no extra roll of toilet paper anywhere. No bar of soap for the bathroom sink.

Leisure Family

4/10

Poor

20 Jul 2025

Denise

Back pain

The property has potential but needs lots of maintenance done. The mattress in our room was so uncomfortable I resorted to sleeping on the couch.

Partner

4/10

Poor

20 Jul 2025

Megan

Feels like you stepped back in time to a motor lodge

Leisure Family

6/10

Pleasant

11 Jul 2025

Robert S

Room had deck closed off but was not pleasant to see

Business_and_leisure Family

6/10

Pleasant

06 Jul 2025

Joyce

Friendly staff. Good location to walk to restaurants and park w bike trail. No restaurant or bar operating currently as shown in listing. First room was tired, door to deck jammed, no screen. Deck furniture dirty, couldn’t use. Moved us to another room that was better, spacious ADA king suite w view from deck of fireworks. Breakfast was partially defrosted baked goods and prepackaged fruit cups. We found good bakeries nearby and made our own breakfast in room.

Leisure Partner

6/10

Pleasant

22 Jun 2025

Rachel

This hotel is outdated but the staff are okay. For the price I have paid it is not worthy it. I don’t blame for the hotel but I definitely overpaid via hotels.com because the receipt I got from the hotel was way much cheaper than I have booked on hotels.com.

Friends_and_family Family

8/10

Excellent

09 Jun 2025

Jason

We had a great stay and the jacuzzi tub in our room was great. We will definitely be returning again.

Leisure Family

10/10

Exceptional

28 Mar 2025

Michael

Beautiful room in a beautiful area. Comfortable and clean. Wish I could've stayed longer. Peaceful property with a trout pond out back. Loved my stay

Business Self

8/10

Excellent

17 Mar 2025

Justin

Staff was unbelievably kind and helpful! I would definitely stay here again because of the hospitality I received from Jackie and the other staff. Bed was comfy and room was clean

8/10

Excellent

19 Feb 2025

Stephen

Good stay during inclement weather.

Friends_and_family Family

8/10

Excellent

19 Feb 2025

Gail

I wld stay again

Leisure Friends