Name: The Diana Suite Hotel
Address: Jl Puri Gerenceng 46 B Tuban, Bali, 80361, ID

4/10

Poor

13 May 2026

Eric Ho Kay

We were very disappointed that the restaurant and the bar were closed for business and the pool was closed for maintenance during our 10-day stay.

Staff was very helpful and friendly.

Partner

10/10

Exceptional

09 Apr 2026

Ariane

Very friendly staff, beautiful hotel and clean room with air conditionning!

8/10

Excellent

13 Dec 2025

Sidinei

Beautiful outdoor setting. Nice breakfast. Comfortable bed. Good value for money and close to the airport so you don’t need to spend hours in traffic after a long flight/or before an early flight. The rooms are a bid tired and could do with a makeover but the price reflects what you get so it’s fine.

Leisure Family

2/10

Poor

07 Nov 2025

Carol Ann

Booked to stay for 1 night very disappointing. Base of bed was all chipped, fridge hardly worked, bathroom was outdoors with green slime on the pebbles on the floor. No shower curtain and not a good location.Pool area very uninviting and messy. It was that bad we didn’t even stay the night. Have stayed in much better places for that price and even cheaper place were better. Saying that the staff were very nice.

Friends_and_family Friends

2/10

Poor

26 Aug 2025

Erick Daniel

To start, they tried to charge me AGAIN after already paying my reservation with them before hand online. The check in process was very tedious and when I got to my room the bed sheets made me really itchy

2/10

Poor

15 Mar 2025

Mark

They lied about refunding my 2nd night. I accidently booked 2 nights, confirmed with the front desk that I was getting a refund. Expedia comes back to me saying that they are not processing the refund anymore

Business Self

8/10

Excellent

21 Mar 2024

AGNES

Little bit far from road, but walkable to mall and shops

Leisure Family

4/10

Poor

29 Nov 2023

Pamela

The site photos don't reflect the current condition of the property.

Business Partner

10/10

Exceptional

05 Nov 2023

Amanda

Great

Leisure Family

8/10

Excellent

19 Sep 2023

Yew Seng

I accidentally left my laptop charger upon reaching my destination. Emailed the hotel and later received a reply from them that they found it and will keep it for me. Got my friend to retrieve it. All is good. Well done to the housekeeping and front desk of Diana Suite.

Leisure Family

2/10

Poor

14 May 2023

Chloe

Toilet water leaking into the shower..

We checked in and upon arriving to the room noticed toilet water leaking into the shower. We noitified staff to which there was apparently no other rooms available. When asking for a refund due to no rooms and the unsafe conditions of the property we were denied and left a day early on a loss.

10/10

Exceptional

15 Apr 2023

Vern E

Another great stay

We enjoyed our third stay here. Lovely suite. Great food for dinners and wonderful pool.

Partner

6/10

Pleasant

21 Nov 2022

Stanley

The Bed was very uncomfortable because it was 2 Twin mattresses shoved together! Bed covering was also for 2 Twin mattresses!

Leisure Family

10/10

Exceptional

24 Aug 2022

Cary

A good economical hotel. We used to pass a place to take a nap and shower before I international flight. Provides very good value.

Leisure

8/10

Excellent

22 Mar 2020

Verified traveler

Lovely decor, friendly staff, clean rooms

Unfortunately terrible water pressure in bathroom

Leisure Self

10/10

Exceptional

01 Mar 2020

Linda

ok for transit accommodation

Fine for a late night transfer. Airport pick up was free. Customer service was great, prompt answering of emails, quick check-in. Older building. Clean but lacking in amenities

Partner

10/10

Exceptional

22 Feb 2020

Verified traveler

This place is a great bargain for the price. The rooms are big and comfortable. The staff is friendly, responsive and helpful. They have an awesome breakfast bar. I will for sure stay there again next time I am in Bali.

Leisure Self

10/10

Exceptional

07 Dec 2019

Ben

Nice property, great value near airport. Quiet hotel near airport with helpful staff and pickup/drop off. Breakfast isn’t wonderful, more barebones.

6/10

Pleasant

02 Dec 2019

Verified traveler

The staff really did not try to help out us , they did not help with luggage when we first entered the hotel ,

Leisure Partner

10/10

Exceptional

24 Nov 2019

Verified traveler

Very helpful and friendly staff. Drcent pool, close to airport, and nice complimentary breakfast. Had a great dinner and a couole happy hour beers as well.

Leisure Family

8/10

Excellent

15 Nov 2019

Verified traveler

Nice place, lovely staff - will be back - but hope they fix the toilet that doesn't flush in the meantime!

Leisure Self

10/10

Exceptional

11 Nov 2019

GARY

Focus here on the tranquil location, size of rooms

The focus here was the quietness of the location, size of suite for the price we paid. The down side, which is not an issue, is you are not close walking distance to anything, you're around 1km away. That is far to walk when between 11am and 3pm when it is really warm. Breakfast was really simple, others may complain about very small spread but again, for the price, who is complaining - besides we are not big on breakfast anyway. If you are after a quiet retreat, not into brekky, for a good room rate, 3 mins from airport. This is good value..

Partner

10/10

Exceptional

11 Nov 2019

Joachim

Spacious rooms

Spacious rooms, refressing swimming pool

Friends_and_family Family

10/10

Exceptional

10 Nov 2019

Verified traveler

Perfect for an overnight stay between the airport and my next destination. Room was clean, quiet, the staff were delightful!

Leisure Self

10/10

Exceptional

04 Nov 2019

Verified traveler

The sttuff was nice and the room is clean we love it

8/10

Excellent

03 Oct 2019

LETICIA

Good but not what I was expecting

It’s was good but not what I was expecting

Friends

8/10

Excellent

17 Sep 2019

Verified traveler

Great place for the price. Close to airport. Offer free pickup. Clean rooms friendly staff . 👍

Leisure Friends

6/10

Pleasant

14 Sep 2019

Verified traveler

I was supposed to be met at the airport but ended up taking a taxi.

Leisure

8/10

Excellent

27 Jul 2019

Shelley

Ok for a one night stop over.

This hotel is fine for a one night stop over. We arrived late and just needed a bed as we had a morning boat to catch to Lembongan. Our room was large, bathroom could do with an overhaul, aircon too noisy to leave on during the night. Woken early to the tunes from the mosque nearby. Buffet breakfast was tasty.

Partner

10/10

Exceptional

01 Jul 2019

Verified traveler

Lovely staff, great service, close to the airport so perfect for late night arrivals or the night before a departure :)

Leisure Partner

6/10

Pleasant

01 Jul 2019

Verified traveler

It is close to the airport, strange variety for breakfast - in between west and east options, which could be improved.

Leisure Self

6/10

Pleasant

26 May 2019

JM

If you’re looking for a place to stay for a night or two this hotel will do. However, I wouldn’t recommend anyone stay at this hotel for the duration of their trip. While it was cost effective, you can see those savings in the cleanliness of the room and linens. The staff were quite friendly though.

Leisure Partner

10/10

Exceptional

16 May 2019

Verified traveler

The rooms and staff were wonderful and very acomadating

Leisure Partner

10/10

Exceptional

12 May 2019

Verified traveler

Close to airport with free pick up, quiet and tidy room

10/10

Exceptional

22 Apr 2019

Neeraj

My fiance loved it and made us more close to each other, i hope nothing much could be said beyond dat. Thanks guys u r awesome #1002

Leisure Partner

8/10

Excellent

10 Apr 2019

Verified traveler

Affordable and pleasant

Hotel staff members were very friendly and helpful. The breakfast was good . The room was spacious and the beds were comfortable.

Partner

8/10

Excellent

06 Apr 2019

Verified traveler

Only stayed in the hotel for 5 hours to sleep. The bathroom is outside and protected by a tall wall. However, you can see the upper level balcony. Kind of interesting...

Leisure Friends

8/10

Excellent

31 Mar 2019

Verified traveler

Good friendly staff
Excellent service
Could do better with towels a bit old
Room is very spacious

8/10

Excellent

25 Mar 2019

Verified traveler

When originally booking this hotel I let them know that I am unable to climb stairs and if there was no elevator I would need a room on the ground floor. When we checked in they gave us a room on the second floor. I again explained my situation and they said the type of room we booked was only available upstairs and there was no elevator.after a few minutes, the manager approved a room upgrade for us on the ground floor.

Leisure Partner

10/10

Exceptional

19 Mar 2019

Verified traveler

The location was good as it was close to the airport. The variety of food at the restaurant was delicous and the pool was very inviting.
The room and amenties were nice and clean and the bed was very comfortable. Overall the staff were very helpful and we certainly enjoyed our stay.

8/10

Excellent

02 Feb 2019

Verified traveler

Really great position for overnight
Close to airport
Spacious rooms

8/10

Excellent

22 Dec 2018

Shelly

Grear choice if you’re looking for a hotel that’s close to airport

8/10

Excellent

12 Dec 2018

Sonia

5 mins from airport

Location to airport is great which is the reason we booked this hotel. Staff were very welcoming and friendly. Pool is great and rooms clean and tidy

Friends

8/10

Excellent

26 Sep 2018

Verified traveler

Nice.

It was a stopover on the way (wait) for the airport.
Nice pool and good bar area with satelite tely to watch the footy.

Friends

8/10

Excellent

30 Jun 2018

Verified traveler

Nice hotel

Hotel service was pretty good. It isn’t too far from city centre but it’s at a quiet and private location. However, room and facilities are pretty old and dirty. Also, I wish they could change my bedsheets more often.

4/10

Poor

15 Jun 2018

François

Friendly staff, noisy and poor room conditon

The staff are really friendly and did their best to accommodate us during our stay. They also provide as advertised a free shuttle bus to the airport.

However, the room wasn't ready upon our arrival, we had to wait 1 hour until they clean the room and when we got in it was still dirty and some leftovers where in the fridge. The room was really humid and had lots of mosquitoes.

They hotel is in poor conditions even if it suppose to be fairly new. The pool was dirty and not well-maintained.

You must know that the hotel is located really close to a mosque so be prepared to hear the imam calling for the prayers at various time of the day and night.

Partner

8/10

Excellent

05 Jun 2018

Manami

Free airport shuttle, convenient nice hotel

The staff members are very nice and polite.
Great service. Very close to the airport and free airport shuttle service.
Breakfast was also nice.
Wifi and hot water was weak, but they are almost everywhere in Bali, so not particularly a problem.
Highly recommend for the quick recovery from the long flight, or quick night before early flight etc...

Partner

8/10

Excellent

04 Jun 2018

Verified traveler

Tucked away well-valued suites

Good value hotel with suites and nice views overlooking the pool. Friendly staff and easy check-in make it a convenient stay for those using it as a respite during a layover and in transit.

Highly mediocre breakfast was a disappointment, having had much better breakfasts in similarly priced hotels in the area. The hotel is fatiguing a bit, it’s nice from 20ft, a little sadder from 2ft.

But overall a good value and nice staff make up for the parts that were less than optimal!

8/10

Excellent

27 May 2018

Verified traveler

Good hotel close to the airport staff will assist you in any way apart from that difficult to find and not close to anything but airpot

10/10

Exceptional

04 Aug 2017

Philip

Great place and free shuttle to airport

Lovely hotel. We stayed over before a flight out from Denpasar. Free shuttle service to the airport. The hotel was very clean, very welcoming and the staff were great.

Would recommend for a stopover....pool was nice to relax in too!

Partner