Sapphire Palms Motel

Australia , Central Coast - NSW
COSTA CENTRAL, 178 182 The Entrance Road
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100 reviews shown

10/10

Exceptional

11 Mar 2026

Ricky

Perfect location every thing you need onsite and local attractions close by

Friends

2/10

Poor

10 Jan 2026

Tracey

Absolutely disgusting walked in walked out.

Leisure Family

10/10

Exceptional

10 Nov 2025

Gill

Owners were friendly and everything was amazing

Leisure Family

8/10

Excellent

02 Nov 2025

Kevin

Friendly staff, comfortable bed & convenient location.

Self

8/10

Excellent

02 Nov 2025

Catriona

The room was clean and spacious.

Business_and_leisure Partner

10/10

Exceptional

31 Oct 2025

Monica

Room are very clean and tidy and comfortable.would talk me family and friends about this place.

8/10

Excellent

25 Oct 2025

Debbie

Dont know

Leisure Partner

8/10

Excellent

13 Oct 2025

Sandra

Staff were friendly and always happy to help.

6/10

Pleasant

23 Jul 2025

Sue

It was very average

8/10

Excellent

12 Jul 2025

Samantha

Check in was fast. Room was very clean and tidy

Leisure Family

6/10

Pleasant

01 Jun 2025

Diane

My partner stayed here years ago and it was close to family. Has aged a great deal since then and is a bit shabby. Staff lovely. Could do with upgrading but in my travels this past 2 weeks I have seen much worse!

Leisure Partner

10/10

Exceptional

26 May 2025

Peter

Clean rooms. Impeccable bathroom. Comfy bed and sofa.
Nice managers/owners and very helpful.

Leisure Self

2/10

Poor

22 Apr 2025

Wendy

As I would not have this accommodation on my website as it is very different to what you are showing and in very dad condition

Leisure Family

8/10

Excellent

21 Apr 2025

Lesley

The bed was super comfortable

Leisure Family

10/10

Exceptional

15 Apr 2025

Philip

Great location , very helpful staff

Leisure Partner

10/10

Exceptional

11 Apr 2025

john

Everything was great thank you 😊

10/10

Exceptional

26 Mar 2025

Linda

Reasonable price

Business Family

10/10

Exceptional

25 Mar 2025

Geoffrey

Great

4/10

Poor

24 Mar 2025

Anne

The pool was dirty and limited hours of use.

8/10

Excellent

17 Feb 2025

Richard

Their wasn't anything unique about the property it was quiet , clean . They were accommodating with my late check in .

Leisure Self

8/10

Excellent

09 Feb 2025

Shaun

I've stayed there several times, and the best thing is value for money and location, except for a bit of traffic noise which varies, but it is on the junction of a main road, which is a plus and a minus, I guess. Also, only a 10–12-minute walk to The Entrance shops.

Leisure Self

4/10

Poor

04 Feb 2025

Ellie

NeedsTLC SHOWER cubicle leaked and jug did not fit under tap!

Leisure Partner

2/10

Poor

28 Jan 2025

Damian

Description in wotif does agree with the property. Check-in times are wrong. Key deposit is $100. Tbey want all your credit card details even though you've paid. The smells horrible. No glasses or cutlery in the room

Leisure Friends

10/10

Exceptional

22 Jan 2025

Peter

The

8/10

Excellent

07 Jan 2025

RAYMOND

Not really

6/10

Pleasant

03 Jan 2025

Rhiannon

Rooms are enough to sleep in but quite small for a family of 4.

8/10

Excellent

22 Dec 2024

Darcy

Friendly and courteous reception.

Leisure Partner

10/10

Exceptional

15 Dec 2024

Leire

Great value for money, Leo was very friendly and helpful. Close to all amenities. Club just down the road. Quiet area, this is our second time there will definitely be back ❤️❤️❤️

Leisure Partner

8/10

Excellent

17 Nov 2024

Nathan

Staff work hard to ensure you are looked after, nice property for what you pay.

Leisure Family

4/10

Poor

03 Nov 2024

Robert

Better Value Elsewhere

No value for money in this old unloved Motel. Don't let the pool and spa suck you in ,They are not that inviting. Better value elsewhere

Self

8/10

Excellent

27 Oct 2024

Christine

The motel is old but quite well maintained. Clean but very basic. Convenient to the Entrance shops and eateries. Was a good place to rest your head every night.

Leisure Partner

8/10

Excellent

13 Oct 2024

Amanda

Unfortunately the weather was not the best when I stayed so that I couldnt enjoy the pool which looked awesome. Staff were friendly. The water pressure in the shower wasn’t the best. The rooms are not soundproof so I could hear the conversation of the people in the room next to mine. Would stay again.

Leisure Family

4/10

Poor

23 Sep 2024

Kerryn

Check in was not a very good experience. I had to wait for awhile before someone came to reception. In limited English I was asked if I’d booked in and asked for my ID. She kept asking if I’d booked and couldn’t match my ID with the booking and gave me a paper with someone else’s name. I told her it was not me and then she gave me the one with the right name and asked if it was me. I do not think she could actually read English, but the experience wasn’t very welcoming. In the room there was the bare minimum of things provided, including one tea towel with stains on it. The couch and chairs were also stained. I sat on a very old chair at the bench and I thought the chair was going to collapse underneath me as it was so wobbly. The shower was terrible with only a trickle of water coming out and suddenly went very cold and then very hot. The only good thing was that the bed was comfortable. If you want a budget motel then I guess you get what you pay for, but at least a clean tea towel and a decent chair would be good.

Leisure Partner

6/10

Pleasant

15 Sep 2024

Helen

Generally okay

Leisure

10/10

Exceptional

25 Aug 2024

Elsie

Clean and tidy

6/10

Pleasant

27 Apr 2024

Fiona

Old noisy and smelly

Leisure

4/10

Poor

10 Apr 2024

Sandy

No lounge as advertised. No plates or cutlery. Not enough power points for the appliances.

8/10

Excellent

11 Mar 2024

Kath

It was a bit smelly in bathroom as the exhaust fan wasn't attached. It was sort of grungy but it housed 3 adults with relative ease and didn't cost the earth.

Leisure Friends

8/10

Excellent

02 Mar 2024

Warren

Had to park car at back of unit .

6/10

Pleasant

26 Feb 2024

Ray

The parking situation for Unit 4 and the other two side parks is a joke. That area I got allocated for Unit 4 was disgraceful and if I had a larger car I would have been in trouble. You need to find three new parking spaces and prioritise those who are staying over the guest parking ASAP

6/10

Pleasant

06 Feb 2024

Christine

Unfortunately on arrival we noticed ants were crawling on the yop of our fridge. Morning 1 of 2 the toilet was blocked. We notified reception staff of the problems. They came to check them out. They advised ants and toilet would be fixed whilst we were out. Staff contacted us later in the day not sure if things were fixed, so they gave us another room to move to. When back to our room , we first noticed our room door had been left open. NOT HAPPY AT ALL., then noticed ants had not been treated as there we still visible and toilet had not been fixed. We made the reception staff aware of the door having been left open, ants and the toilet not being attended to. On a positive , none of our belongings had been taken. We transferred rooms and had no further issues. Another positive was having air-conditioning and a pool and spa to be able to relax in.

Leisure Partner

8/10

Excellent

19 Jan 2024

Tracy

Staff were very pleasant and my daughter loved the pool area.

Leisure Family

6/10

Pleasant

13 Jan 2024

Renu

The pool and spa are good. In the family room curtain was torn. The screen door was broken. The room smelt. The keetle was diry boiled water tasted yuk. The biscuits were off. The tea bags were yuk. Towels provided were worn out almost ready to have a rip, very thin and not fluffy. For $300 a night for a family these things can be improved.

Leisure Family

10/10

Exceptional

09 Jan 2024

Julie

Very convenient for our visit

Leisure Partner

10/10

Exceptional

18 Nov 2023

Peter

Clean and tidy. A little tired and dated but good location and friendly staff.

Partner

4/10

Poor

12 Nov 2023

Ron and sue

I liked the king bed , room needs a good revamp , didnt need the 2nd bed in there as it was useless , the balcony out back was dirty thelight fitting out there not clean at all , the pool was nice again i just feel the whole place needs a good revamp , the breakfast area was a small kithenette with frozen bread on offer and a few cereals , we went out for breakfast, wouldnt stay here again , it looked better in photos , my husband was very disappointed as he thought he was taking me somewhere special for my birthday.

Leisure Partner

2/10

Poor

13 Oct 2023

Julie

As above

Leisure Partner

6/10

Pleasant

01 Oct 2023

Kirsty

Family_with_children

6/10

Pleasant

21 Sep 2023

Robert

It was close a club

6/10

Pleasant

02 Sep 2023

Jennifer

No detergent or cloth to wash dishes, tried to rinse cups out but not too succesful. Pru in reception was lovely an helpful

4/10

Poor

21 Aug 2023

Keiran

Room was dirty and zero attention to detail there was bottle caps left in cupboards, a manky toothpaste cup left in a cupboard in the bathroom. The property was unkept with lawn not mowed and random rubbish left around the area such as building supplies. i would not recommend you stay here!

Leisure Family

10/10

Exceptional

20 May 2023

Jim

Very quiet and peaceful. Staff were very polite and nice to talk too

Leisure Self

10/10

Exceptional

13 May 2023

Beau

All Good.

Was hesitant to stay because of the negative reviews but everything was great, looks recently renovated with new owners.
Will definitely be staying next time I’m working down there.

Business

6/10

Pleasant

02 Apr 2023

Alex

Clean rooms. Outside run down like it was 40yo ago.
Wouldn’t use pool or spa

Leisure

10/10

Exceptional

26 Mar 2023

Angela

Good location, nice staff, lovely staff on reception to book in.

4/10

Poor

13 Mar 2023

Lucia

The room had a smell of stale pee.

Leisure Partner

2/10

Poor

02 Mar 2023

Lynda

Nothing

Business_and_leisure Self

10/10

Exceptional

13 Feb 2023

Karen

Cheap and great pool and spa and close to club walking distance

Leisure Partner

8/10

Excellent

28 Jan 2023

Leanne

It was good kids had fun in the pool

Friends_and_family Family

8/10

Excellent

22 Jan 2023

Darren

Clean & tidy room, very close to beaches & town centre.

Leisure Family

10/10

Exceptional

19 Jan 2023

Karen

Very friendly staff. Property is older but very well maintained and clean. And the slide in the pool was a big plus for the kids.

Leisure Family_with_children

8/10

Excellent

18 Jan 2023

Vernon

Competively priced, clean motel a walk away from The Entrance CBD. Pool facilities are good. Not enough car parks in the front section of the motel which means some visitors have to park in “odd” spots.

Leisure

8/10

Excellent

11 Jan 2023

Anthony

Leisure Self

8/10

Excellent

27 Dec 2022

Verified traveler

Clean budget motel

Budget motel with clean rooms.
Had everything we needed for our stay. Friendly staff

Friends_and_family Family

6/10

Pleasant

22 Dec 2022

Scott

We booked the property for the spa use but it was cold and hardly any pressure.
The room requires more work on the ceiling and cornices as they are cracking.
Otherwise a good located motel.

Leisure Partner

10/10

Exceptional

28 Nov 2022

Jessica

Fantastic

Leisure Partner

10/10

Exceptional

19 Nov 2022

Adrian

What I ticked

Leisure Family

8/10

Excellent

31 Oct 2022

Geoff

The motel was the first stop on our 18 day holiday
As such it was just a stopover before continuing our journey
It was easy to find - not far from the shopping centre for food.
Compared to the other 16 motels we were to stay in it comparable in price, standard of the room and adequate in all things necessary with the staff being very pleasant when we were leaving in the morning

Leisure Partner

6/10

Pleasant

21 Sep 2022

Rob

Average motel. Poor Reception.

Leisure Partner

8/10

Excellent

10 Sep 2022

Bryan

This accommodation was quite comfortable. It is a little older than some not too far away, but the price reflected this and it was very clean. The staff were most welcoming.

Leisure Partner

6/10

Pleasant

05 Sep 2022

cherie

not the best but ok

Leisure Friends

8/10

Excellent

03 Sep 2022

Leigh

Rooms were clean and well stocked (although we had to go to the office to get an iron) and the air con worked well.

Business Partner

10/10

Exceptional

19 Mar 2022

Harry

Good value budget motel.

6/10

Pleasant

13 Feb 2022

Susan

Very difficult parking, poor quality lumpy beds

Leisure Friends

6/10

Pleasant

01 Feb 2022

maggie

The pool was very murkey, it would be very un-hygenic to swim in.

The freezer in the fridge was totally frozen over, on request, this was attended to immediately.

The fridge in kitchen facilities was dirty with split milk and orange juice.

The laundry washing facilities was only open in the middle of the day when we were out sight seeing.

The gardens to the kitchen area was very untidy.

The outside of rooms looked appalling with clothing and towels .

The tables and chairs were dirty, cracked and shabby, let alone folks smoking there.

I would have expected daily bed making service as is normal with motels.

Sonia was absolutely outstanding, looking after us with kindness and professionalism. Sonia is your greatest asset and I believe she could upgrade your motel to a much higher standard if given the opportunity. Her courtesy and management skills were outstanding.

Leisure Partner

6/10

Pleasant

27 Jan 2022

Nicholas

Great beds. Best sleep.
Dirty bathroom floor. Strong chemical cleaning smell in unit.

Leisure Family

2/10

Poor

06 Dec 2021

Tamara

Not a thing it was disgraceful

Business_and_leisure Partner

6/10

Pleasant

05 Dec 2021

Anthony J

Usually its very quiet and relaxing but on this occasion the loud music at 3am from next door really spoilt my stay. The same applied to a couple on the other side of the idiots room unfortunately. They were then not going to stay another night.

Business Self

6/10

Pleasant

16 Jun 2021

Verified traveler

Conveniently located and reasonably priced.. Room was very tired. Mattress was well past its use-by date and couch was a danger to sit on.

Leisure Partner

10/10

Exceptional

23 May 2021

Verified traveler

Location to the event we needed to attend

Business_and_leisure Partner

8/10

Excellent

08 May 2021

Verified traveler

Loved our stay thank you!!

Leisure Family_with_children

8/10

Excellent

02 May 2021

George

OK for the price

This hotel is somewhat dated but efforts have been made to keep clean and attractive. The main drawback for us was the noise, from the road traffic as well as other air conditioners going on and off during the night. Probably more discernible because there is little soundproofing in the room (we suspect age related). That being said, the location is convenient to all that the Entrance has to offer. Easy walking to beaches and shops. Friendly service.

Partner

8/10

Excellent

02 May 2021

Verified traveler

Clean comfortable and convenient

Leisure Self

10/10

Exceptional

25 Apr 2021

Verified traveler

Its was a great nights stay conveniently close to places. Simple room just what we were looking for.
Didnt really hear the traffic.

Leisure Family_with_children

8/10

Excellent

11 Apr 2021

Verified traveler

Friendly staff!
Basic rooms.
Wish it would have a smart TV to watch Netflix!

Leisure Family

8/10

Excellent

01 Apr 2021

Verified traveler

Very friendly and efficient check in. The property was clean, but had a wiff of a previous stay who were smokers which was off putting. The bedding, namely the doona cover need a wash to get rid of the smell. The surfaces and bathroom were very clean but the carpet was very stained and needed a good steam clean. Fantastic value. Very Quiet considering it was on the corner of a busy road, but the brick walls between units obviously kept the noise at bay.

Leisure Partner

10/10

Exceptional

22 Mar 2021

David

Good location

Friends_and_family Family

10/10

Exceptional

15 Mar 2021

Verified traveler

Friendly Service, clean place , relaxing just beautiful

Leisure Partner

6/10

Pleasant

15 Mar 2021

Verified traveler

Property was very neat and clean. Room clean as well. But a bit tired and in need of a refurb.

Friends_and_family Partner

8/10

Excellent

17 Feb 2021

Lenka

Delux room with balcony definitely worth it!

We stayed for one night in Delux room with balcony. Nice clean room with comfortable beds. Location of the room was great. At the back of the property, close to the trees so we could hear birds.
Sonia was very friendly, she organised on my request the microwave for room so I could use it for my toddler.
Pool area is nice, my toddler tried the slide that goes right in the pool and we had bubble bath in the jacuzzi. Overall lovely stay, price is reasonable.

Thank you

Friends_and_family Family

4/10

Poor

06 Feb 2021

Verified traveler

Handy location, building needs maintenance, carpet filthy. Make shift shower Curtin replacing missing glass shower screen. Disappointing.

8/10

Excellent

28 Jan 2021

Verified traveler

Close to excellent beaches, walks and playgrounds; but far enough from the hustle and bustle of the Entrance. Great value.

Friends_and_family Family

6/10

Pleasant

23 Jan 2021

Bradley

Shortstay

The motel is located in a great location to the beaches & restaurants within the city centre motel has a great pool for the kids

Friends_and_family Family

8/10

Excellent

14 Jan 2021

Gavin

Clean and tidy motel, if a little dated. Great to have a kitchen facility on site. BBQ area in need of updating. Location is central to everything you need.

Leisure Family

10/10

Exceptional

11 Jan 2021

Blake

Definitly would reccommend opting for hot breakky simple and nice food and welcoming staff

Business Family

8/10

Excellent

11 Jan 2021

Verified traveler

Staff was friendly, very helpful and nothing was an issue.

Leisure Family

8/10

Excellent

09 Jan 2021

Elise

Room was very clean, beds extremely comfortable, pool amazing for kids. Staff super friendly and helpful. Gorgeous breeze through front window. One improvement - hotel should look at designated smoking area away from rooms (not outside rooms where smoke can come through windows into others peoples rooms).

Friends_and_family Family_with_children

10/10

Exceptional

08 Jan 2021

Charmaine

Clean & comfortable, bathroom had been renovated more recently than rooms.
Was given an upgrade to balcony room so I could be close to the my daughter who was also booked. Modern air conditioner.

Leisure Family

6/10

Pleasant

12 Dec 2020

Tony

for the price we paid we were expecting somewhat better.

Leisure Partner

8/10

Excellent

30 Nov 2020

Verified traveler

Not perfect, but totally fine