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Lakes Resort

Central Coast - NSW · Australia

57-59 Main RdView location

6.8/10Good243 Reviews
Cleanliness7.0/107.0
Service7.0/107.0
Comfort7.4/107.4
Condition6.4/106.4
Amenities6.4/106.4
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Lakes Resort

With a stay at Lakes Resort in Toukley, you'll be within a 5-minute drive of Renee Close Reserve and Jenny Dixon Beach. This hotel is 9. 4 mi (15. 2 km) from Lake Macquarie and 9. 9 mi (16 km) from Westfield Tuggerah.

Be sure to enjoy recreational amenities, including an outdoor pool, a spa tub, and a sauna. Featured amenities include express check-out, laundry facilities, and an elevator. Free self parking is available onsite.

A complimentary self-serve breakfast is served on weekdays from 7:00 AM to 9:30 AM and on weekends from 7:30 AM to 10:00 AM. Make yourself at home in one of the 28 air-conditioned rooms featuring kitchenettes with refrigerators and stovetops.

Complimentary wireless Internet access keeps you connected, and flat-screen televisions are provided for your entertainment. Conveniences include microwaves and electric kettles.

Read more about this hotelShow less

With a stay at LAKES HOTEL APARTMENTS in Toukley, you'll be a 1-minute walk from Tuggerah Lake and 9 minutes by foot from Budgewoi Lake. This hotel is 9.6 mi (15.5 km) from Lake Macquarie and 1.9 mi (3.1 km) from Renee Close Reserve.

Make yourself at home in one of the 28 air-conditioned rooms featuring kitchenettes with refrigerators and stovetops. Complimentary wireless internet access keeps you connected, and flat-screen televisions are provided for your entertainment. Conveniences include microwaves and electric kettles. Featured amenities include express check-out and a vending machine.

Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Concierge
Spa
Entertainment
Smoking areas

Check-in and check-out

Check-in from 2:00 PM
Check-in until 6:00 PM
Check-out until 10:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available No elevators LGBTQIA+ friendly Professional property host/manager Pets not allowed

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available Cashless transactions are available

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A damage deposit of AUD 200 will be collected before check-in.

    We have included all charges provided to us by the property.

  • You need to know
    • Cashless payment methods are available for all transactions.
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    The front desk is open daily from 9:00 AM - 6:00 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions and key retrieval information. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and debit cards; cash is not accepted
    • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    • Cashless transactions are available
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • Property Registration Number 90 675 445 486
  • Minimal age
    18
  • Optional fees
    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Tuggerah Lake 0.1 km / 0.1 mi
Budgewoi Lake 0.7 km / 0.5 mi
Renee Close Reserve 3.3 km / 2.1 mi
Birdie Beach 3.8 km / 2.4 mi
Hargraves Beach 4.3 km / 2.6 mi
Jenny Dixon Beach 4.3 km / 2.7 mi
Wyrrabalong National Park 4.7 km / 2.9 mi
Wyong Hospital 4.7 km / 2.9 mi
Tuggerah Lakes Private Hospital 4.9 km / 3 mi
Pebbly Beach 5.7 km / 3.6 mi
Norah Head Lighthouse 6 km / 3.7 mi
Soldiers Beach 6.2 km / 3.9 mi
North Entrance Beach 7.2 km / 4.5 mi
Lake Munmorah 8.5 km / 5.3 mi
Wongala Avenue Reserve 9.5 km / 5.9 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 28
  • hotel
  • Wheelchair-accessible
  • Car park
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Lift access
  • Garden
  • Sauna
  • Steam bath
  • Minimum check-in age: 18
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • QUADRUPLE PENTHOUSE DELUXEQUADRUPLE • PENTHOUSE DELUXEQUA.P6-DX

    Photos are not available for this room type.

    Lakes Resort

    QUADRUPLE PENTHOUSE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    PENTHOUSE DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.P6-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO DELUXE QUEEN BEDSTUDIO • DELUXE QUEEN BEDSTU.DX-QN

    Photos are not available for this room type.

    Lakes Resort

    STUDIO DELUXE QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    DELUXE QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.DX-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM QUEEN SIZE BEDFAMILY ROOM • QUEEN SIZE BEDFAM.QN

    Photos are not available for this room type.

    Lakes Resort

    FAMILY ROOM QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT TWO QUEEN BEDSAPARTMENT • TWO QUEEN BEDSAPT.2Q

    Photos are not available for this room type.

    Lakes Resort

    APARTMENT TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO TWO BEDSSTUDIO • TWO BEDSSTU.2B

    Photos are not available for this room type.

    Lakes Resort

    STUDIO TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO WITH DOUBLE BEDSTUDIO • WITH DOUBLE BEDSTU.DB

    Photos are not available for this room type.

    Lakes Resort

    STUDIO WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO QUEEN SIZE BEDSTUDIO • QUEEN SIZE BEDSTU.QN-1

    Photos are not available for this room type.

    Lakes Resort

    STUDIO QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.QN-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO DELUXE TWO QUEEN BEDSSTUDIO • DELUXE TWO QUEEN BEDSSTU.2Q-DX

    Photos are not available for this room type.

    Lakes Resort

    STUDIO DELUXE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    DELUXE TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.2Q-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT QUEEN SIZE BEDAPARTMENT • QUEEN SIZE BEDAPT.QN

    Photos are not available for this room type.

    Lakes Resort

    APARTMENT QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO QUEEN SIZE BEDSTUDIO • QUEEN SIZE BED • 1 Bedroom • 5 m²STU.QN
    STUDIO QUEEN SIZE BEDPhoto unavailable6 photos

    Lakes Resort

    STUDIO QUEEN SIZE BED

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 1
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.QN

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Lakes Resort

6.8
Good
243 Reviews
Cleanliness
7.0 /10
Service
7.0 /10
Comfort
7.4 /10
Condition
6.4 /10
Amenities
6.4 /10
100 reviews shown
6/10
Pleasant
18 Jul 2026
Jack
Overall, the quality of the room is pretty poor.

When we got to the property, the door was insanely hard to open we thought we’d been given the wrong key, only after kicking the bottom of it did it open. Once we were in, there was no normal lock and the door handle was sagging so we weren’t sure if it was actually locked or not so I had to place a chair in-front of the door, just in case.

The floors were DISGUSTING, after I had showered and got into bed, the amount of stuff that came off my foot onto the sheets from the floor was insane, it’s like the floors aren’t cleaned.

The staff were very helpful in letting us organise a late check-in though as we were driving in from Sydney and were rocking up later than 6, so I’m appreciative of that.

Overall, staying for 1 night was fine but if I had to stay any longer than that, I’d probably think twice.
Partner
10/10
Exceptional
14 Jul 2026
Yuan
Good size room easy access and friendly staff they have been very very helpful
Self
2/10
Poor
11 Jul 2026
Parves
Complaint – Room 7Hi,We are staying in Room 7 and would like to report several issues.We raised these concerns with the cleaner at around 3:00 PM today. She informed us that someone would come to fix them; however, no one has attended yet.The issues are:None of the air conditioners are working, and the room is very cold.The sink tap is broken.The toilet door lock is not working.The floor is very dirty and needs cleaning
Family_with_children
2/10
Poor
06 Jul 2026
Kira
My door jamb was broken, there was glass in the bed and the floor and there was mould and water damage on ceiling. No spare pillows or blankets and it’s winter!
10/10
Exceptional
14 Jun 2026
noel
Yes very good
6/10
Pleasant
06 Jun 2026
Lyndal
The room was not attended to unless requested which we didn't know. WiFi and reception for phones was poor.
Partner
10/10
Exceptional
31 May 2026
Ian
Yes all good
4/10
Poor
11 May 2026
Mary
The
8/10
Excellent
27 Apr 2026
Chris
Furniture outdated
Partner
8/10
Excellent
23 Apr 2026
Melissa
Neat and tidy room, very friendly staff and super quiet place to stay. Bathroom is very small, but great water pressure. Centrally located and easy to find. Make sure you bring your own toiletries. Its the little things that could be improved on like dusting skirting boards and making sure there is enough coffee and milk for the occupants for the duration of their stay
Friends
2/10
Poor
08 Apr 2026
Janet
This is a terrible place. Dirty, noisy, nothing like the pictures of the room I selected. There was a 2 seater lounge for 4 adults, there was very uncomfortable chairs at the table, so that was a poor alternative. There was someone else’s underwear in a cupboard. There was a smoke detector.hanging from the ceiling with no battery. There was 2 bowls for 4 people, but that was okay, because there was only 2 spoons too! The back of the toilet was dirty and the general condition of the bathroom was poor. I would never recommend this place to anyone!
Family
6/10
Pleasant
17 Mar 2026
Tony
Location good for restaurants and other supplies. Air conditioning good, clean room. Bathroom was a shoebox, far too small.
Partner
10/10
Exceptional
15 Mar 2026
Christine
The owners were very friendly and helpful. We really enjoyed our room overlooking the lakes.
Partner
4/10
Poor
03 Mar 2026
Natalie
Check-in was extremely difficult at this property. I had called in advance to inform them that I would be a late check-in and got told that it was ok and hung up on. When I arrived, the reception had closed and noone was answering the phone number left so I had no information about my room until they called me back.

The floor in the room was sticky and there were cockroaches. The bathroom was so tiny that it was hard to be inside and close the door. There was mould around the sink and the shower leaked which had previously damaged the bottom of the door due to water. The air con did not work properly and was loud - probably needed a service. It was also leaking some brownish coloured liquid on the wall.

Whilst there is parking on site, there is not enough parking for all the rooms and this is not allocated, meaning that we had to park out on the main road.

I would absolutely not stay at this property or recommend.
Partner
6/10
Pleasant
10 Feb 2026
Evelyn
Room needed dusting, floor mopped. No soap holder in shower. Glass TV table missing leg
Self
6/10
Pleasant
08 Feb 2026
Antonio
Big room bat beds not comfortable
Clean room
Leisure Partner
10/10
Exceptional
03 Feb 2026
Shane
Family of 9 stayed for a funeral, rooms were clean and well equipped with great sized garden for us all to catch up overlooking the lake.
Family_with_children
4/10
Poor
27 Jan 2026
Jay
Amenities
6/10
Pleasant
11 Jan 2026
Kimmy
The original room we were offered was not great at all. Holes in the walls, wobbly bed, curtains broken, screen door ripped. Management was accomodating right away and showed us different rooms to choose from to move to so that was lovely of them. Not enough cooking supplies offered for such a big family room we were given. Pool was long yet very narrow and was not cleaned and maintained the best however kids enjoyed it still. View overlooking the lake was beautiful and had option of table and chairs to look out but no shade and no option for a BBQ which would have been ideal to offer. With a few set backs we still had a good time.
Leisure Family
2/10
Poor
02 Jan 2026
Daniel
They charged us prices comparable to a five-star hotel, yet the amenities were well below the standard of even a basic motel. The facilities appeared worn and poorly maintained, as if they had been collected from the street. The photos advertised online were misleading and did not reflect the actual condition of the property. Additionally, despite being marketed as a waterfront room, our room had no waterfront view at all.
Leisure Family
4/10
Poor
30 Dec 2025
Samantha
Terrible service. We had no towels and they allowed a massive party to occur, lasting past midnight. The entire hotel was kept up.
2/10
Poor
28 Dec 2025
Pinanong
The room was in poor condition and not worth the price. The shower was leaking, and the water pressure was very low.”
6/10
Pleasant
18 Oct 2025
Miriam
Had to ring x 2 to get staff assistance. Place is old and badly designed and needing repairs. Parking was a pain.
Leisure Partner
6/10
Pleasant
12 Oct 2025
Jacob
The place look like it hadn’t been dusted in a very long time. The air-conditioner in the bedroom didn’t work. The bedsides were extremely dirty and covered in dust. The blinds and curtains to the place were in a very poor condition. The milk provided for the tea and coffee was frozen. The people Next Door were having a major domestic at about 11 o’clock at night which was entertaining.
Leisure Family
2/10
Poor
23 Sep 2025
Ratu
Staff were friendly and helpful
6/10
Pleasant
22 Sep 2025
Bruce
Our apartment was huge, with views of the water from 2-sides; and the beds were very comfortable but the lounge furniture was old and dated; the walls were scratched and chipped with door handles having been put through the walls in most rooms.

Although we loved having so much space to ourselves, and a choice of big city-type businesses to go to, the road was incredibly busy - it was difficult to get into and out of the apartment car park, and we didn’t enjoy being woken up at 6am by the heavy traffic. Not a problem if you’re a worker - but we were on holidays.

So, it’s a great place for workers but I’d suggest holiday-makers look somewhere quieter in the area instead - maybe Budgewoi, Norah Head?
Partner
6/10
Pleasant
14 Sep 2025
Barry
This is in no way a resort. The pool was not clean, nor the spa. There were no pool towels to use. There was only one fork in the kitchen making dining difficult. We had no view and the room smelt musty. There were old vegetables in the freezer and to top it all off there is a sign stating that if you dont remove your own rubbish and wash up there would be an additional $100 charge.

We would never stay there again .

Leisure Partner
2/10
Poor
11 Sep 2025
Erin
Facilities were dirty, electrical wires hanging from the wall, everything just holding together or broken. Facilities were not as advertised. Only seen the staff member once on arrival where it seemed like we were inconveniencing him by turning up to check in. Had to park on the street as no parks left for our car. Advertised spa, sauna. Not working when we were there. Overall would absolutely not recommend one bit.
Leisure Partner
6/10
Pleasant
24 Aug 2025
cathey
The property needs a good makeover
2/10
Poor
22 Aug 2025
Sarla
Very old and unpleasant rooms. Could not utilise the property as booked.
Leisure Partner
8/10
Excellent
12 Aug 2025
Amanda
Was good affordability accom. It was a windy night and being up on the top floor was very loud and we found it hard to sleep.
2/10
Poor
09 Aug 2025
Justin
It’s a place to sleep.
There was a domestic incident around 10PM and there was no staff around to call police.
Another guest had to call the police and we were all barricaded in our rooms.
Would I come back? No
Leisure Family
2/10
Poor
31 Jul 2025
Julie
Not what they make it out to be dirty mould in shower ask for refund from owner and Expedia
Family
6/10
Pleasant
27 Jul 2025
Rachael

Beds great

This motel was clean, only shampoo was available
You are also required to wash up all dishes and take rubbish downstairs to the outside bins or you could incur a $100 fee
I feel like if I was staying multiple nights this would be ok, however only staying for one night I feel this isn’t reasonable
However the bed was very comfortable
Partner
8/10
Excellent
26 Jul 2025
Jim
Excellent location, no one thereto check in, cleaner did it!
Leisure Partner
10/10
Exceptional
20 Jul 2025
lesley
Lake view is excellent. Waterfront area ,bbq,would be great during warm seasons.
Leisure Self
2/10
Poor
19 Jul 2025
Iesha
I was really disappointed with the cleanliness of the hotel room during our stay. When I accidentally dropped my son's dummy and moved the bed to retrieve it, I was shocked to find how filthy it was underneath. It looked like the floors hadn’t been cleaned in years—thick dust and dirt had clearly built up over a long period.

To make matters worse, the room had a strong musty smell that made it uncomfortable to be in. For the price we paid, I expected a much higher standard of hygiene. This experience has definitely made me reconsider staying here again.

Leisure Family_with_children
10/10
Exceptional
06 Jul 2025
John
Clean, friendly, convenient.
Business Self
8/10
Excellent
06 Jul 2025
Bruce
Property very well priced, good location, clean neat and tidy.
Leisure Partner
6/10
Pleasant
03 Jul 2025
Joyce
Beautiful view of the lake if it had not been raining.
4th bedroom did not have twin beds as advertised.
Minimal cooking facilities.
Lots of maintenance needed - we repaired blinds, light switch and gas burner on stove. Several dining chairs damaged - very awkward when there were 7 guests.
No plug for sink to do washing up and no cloth.
Could be fantastic but did not live up to expectations.
Leisure Family_with_children
2/10
Poor
03 Jul 2025
Phillip
Photos online to turning up are no comparison. We booked a room and was told it was flooded with the heavy rain. No problem, put in a 2 bedroom instead, one room all of the roof was mouldy. Paper thin walls hearing every noise from loud other drunk guests at later than normal times.
Would not recommend unless they have some solid renovation and cleaning of mouldy areas
Leisure Family
8/10
Excellent
30 Jun 2025
Grant
Clean and tidy unit. Well located. Nice pool and spa.
Leisure Family
10/10
Exceptional
20 Jun 2025
John
I would stay here again
2/10
Poor
20 Jun 2025
Roger
Dirty no facilities couldn’t talk to anybody
Leisure Partner
6/10
Pleasant
09 Jun 2025
Nicole
Needs to be renovated, can hear everything sound and more bedding should be included
Leisure Family_with_children
4/10
Poor
31 May 2025
Mark
I didn't receive my continental breakfast, and no blankets as it was a cold night.
Leisure Self
2/10
Poor
31 May 2025
MATT
Noisey, broken toilet seat, cockroach’s
Business Self
4/10
Poor
12 May 2025
Ben
Paper thin walls may aswell have been sleeping on the motor way
Business Self
10/10
Exceptional
09 May 2025
RAJESHWAR

nice location and a very friendly staff

It was a good spot
Partner
8/10
Excellent
07 May 2025
Fay
We found the property comfortable and clean. Some attention to detail and maintenance would make the world of difference to the overall feel of the accomodations.
Leisure Family
6/10
Pleasant
03 May 2025
Geoff
Poorly run, no maintenance or basics wiped down.
Business_and_leisure
8/10
Excellent
30 Apr 2025
georgina
Sauna and a pool and big green lawn. Peaceful even though on busy road
Friends
6/10
Pleasant
27 Apr 2025
Georgina
.
Leisure Family
2/10
Poor
24 Apr 2025
Maria

Horrible

No privacy in the room bathroom so small you couldn’t turn and cooking utensils dirty we didn’t stay we left and went to a different hotel up the road. Nothing like the pics false advertising
2/10
Poor
21 Apr 2025
juana
This resort is not worth it. Last week we had a bad experience with that resort staff, they are not friendly. This was my experience. The resort manager was a careless man with the customers. I had an accident, I fell off a chair, it was damaged, he was not worthy of bringing ice, no less, let's file an incident report. Poor service. I do recommend that you do not visit this place. The only nice thing is the lake side and backyard. The pool is very dirty. We had to take our grandson to the emergency health center because he got an allergy from dirty water. For what I posted in the middle of the day, it is not a pool. It looks like a long fountain and a dirty footpath swimming pool.
The place was so dirty swimming pool not clean.
My hair is light I find small hands base a red her so upset with service
Friends_and_family Family
8/10
Excellent
14 Mar 2025
Skipton
Shower curtain in bathroom not long enough and did not reach shower floor which led to leakage and accumulation of water on small bathroom floor.
Outside switch to spa did not work. Advised by reception later they needed to be advised if spa use was required so that it could be turned on by them . Suggest that sign be attached near outside switch to contact reception when spa has been turned off
Leisure Partner
4/10
Poor
11 Mar 2025
Andrea
I booked Lake Resort before I had read all the 2* reviews. Unfortunately the reviews in this case were true. The photos are optimistic at best and taken when the place was new. Naturestrip in need of desperate mow.
No one was on Reception when we arrived so I rang the number and waited about 20 minutes for my key. I used this time to check out the \"facilities\" the pool was very long & narrow (maybe 2m). I passed the pool area and went out to the grass area on the lakeside. No decent furniture to enjoy what was a very nice view.
My key was finally given to me. First impressions, no view here as I opened into a depressing room with a small kitchenette, couch and bed. The window & glass door faced the car park with zero natural light.
The car park was very tight and I was extremely concerned about being parked in and angled my car to ensure the easiest exit.
TV had no remote control. Phoned for help, but managed to locate a friendly neighbour who gave me their remote so I could switch TV on. Phoned again after 30 min to chase remote and waited another 30 before it finally arrived. Tried to connect to the WiFi. Signal only worked outside the Reception area.
Bedtime - I could not believe that the sheet did not fit the bed! At the end of the bed there was 30cm of mattress protective cover!
The toilet seat did not fit the toilet properly.
On leaving, I tried to follow the instructions for rubbish removal and could only find the recycling bin.
Leisure Partner
2/10
Poor
02 Mar 2025
Caren
Unit we stayed in very disappointed. Not like pictures on booking platform. Air conditioning noisy and vents dirty.
Bedding was filthy and master bed mattress had large dip where one person had trouble staying in bed and woke with back pain.
Booking was for 6 people cutlery available for 5 people.
Marks and holes in the wall.
front entry door key would not work and had to ask to be shown the tricks to get it open.

Bathrooms super small. Larger person would not fit into the basin area. Shower heads clogged and water would spray everywhere.
Corners in bathroom had mould.

Fridge was not turned on. When first opened smelt and took a long time to cool down.

Would never stay again. It was overpriced





Leisure Family_with_children
2/10
Poor
24 Feb 2025
Roger
Place was an absolute Joke, Booked and paid for Deluxe Penthouse for my partner and I, turned up and was told that it was in fact unavailable and instead \"Upgraded to a 4 bedroom apartment\". All without consulting myself and would not give a refund, guy on the phone was rude and simply told us theres nothing i can do about it, i guess not, but i will never be staying there again.
Business_and_leisure Partner
8/10
Excellent
23 Feb 2025
Wayne

Toukley trip

A short holiday near the beach on the Central Coast. Location suited us with about 1km walk to the main shopping area with restaurants and Coles. Need to drive to Norah Head for surfing beaches with a range of options for different levels. Nice walk near Norah Head lighthouse which is well worth a visit.
Partner
2/10
Poor
10 Feb 2025
Kris
FALSE ADVERTISING- Property is run down, dirty and nothing like the photos. Smoke detector handing off ceiling, paint peeling, mould, looked onto a brick wall, felt like a dungeon, bed cover stained, smelt damp old old bed dumped outside by front door. Complained to Expedia and the property refused to engage with them.
Leisure Self
2/10
Poor
27 Jan 2025
Ramesh
Room was not ready on time. Floor was dirty. Steamer wasn't working. Toaster wasn't working. Verd to open the front door. Blind issues in the lounge & one of the room
Friends_and_family Family
2/10
Poor
25 Jan 2025
Cathrine

Not a resort, it’s a micro hotel.

This is not a resort!
It’s a tiny temu lap pool. Tiny spare. Tiny rooms. Water in stair well made it unsafe and it was used for storage. Second hand elevator had three levels but the building is only two levels. Water at the door step everyday. Holes kicked in door of bathroom room with the drain grate that kept coming up. Tiniest bathroom with no bench space. The blind was broken. I hand rolled it down and then it was stuck down. Photos are all altered. Vinyl lounges peeling. Seriously bad. Not worth even $100 a night but should actually be shut down.
Partner
8/10
Excellent
24 Jan 2025
Lena
Clean n comfortable. A few more milk portions would be good. Car parking was a problem.
Otherwise quiet
8/10
Excellent
14 Jan 2025
Louise
We enjoyed our stay for one night. The sunset view in the garden is incredible.
Leisure Family
8/10
Excellent
11 Jan 2025
Harsh
Wonderful views but slow staff. We waited an hour for the staff to turn on the facilities. The spa does not work properly.
Leisure Friends
6/10
Pleasant
03 Jan 2025
Anphy Francis
Good location but not well maintained
6/10
Pleasant
01 Jan 2025
Sue
This “resort” is average. We arrived half hour before checkin and they made us wait. After that, the shower door came off and we asked the man in the office to please get it fixed before we got back that night. That’s after we made 4 phone calls to the number and no one answered. I could have walked into that little office space and taken everything! That night the shower screen still wasn’t fixed, so we didnt have showers the next morning. We couldn’t find anyone at check out and a lady pushing the linen trolley said she could take the key and would pass on the message about the shower screen again. The people who seemed to “run” it were extremely laise fair. I certainly wouldnt employ them. The resorts location is good but it’s certainly not a resort I would return to. Sorry.
Leisure Partner
2/10
Poor
24 Dec 2024
Suzanne
Not plesant. Pictures are false. Would not recommend.
6/10
Pleasant
22 Dec 2024
Marie
When i arrived and was shown my room which was ok went to turn tv on it didn't have a cable on the back so couldn't use it had to wait to find someone to fix it up for me. They weren't very friendly 😕
Leisure Self
6/10
Pleasant
21 Dec 2024
Kirsti
It was what you would expect for a 3 star place, lots of little things that could easily be changed, but all in all it was ok
Business Partner
8/10
Excellent
10 Sep 2024
andrew
This resort is in a beautiful location and is very affordable.the room was nice and clean the bathroom was very small but usable .i would stay again.
Leisure Family
8/10
Excellent
27 Aug 2024
Efren
We’ve stayed at this place a few times and we liked everything this place has to offer except this last stay. Our room assigned was No 2. Bed was not comfortable and big white marks on the bedside drawer. Toilet is big (accessible) but hardly any holders to place our own toiletries.
Partner
8/10
Excellent
25 Aug 2024
Jane
It was very pretty spot by the lake, but a bit disappointed the swimming pool wasnt open in the morning even though it said open from 8am. It was such a lovely heated pool.
Leisure Family_with_children
4/10
Poor
24 Aug 2024
Silvia
The information on the website is misleading, there is no restaurant with varied food on the premises, it says breakfast invlud
Business_and_leisure Self
6/10
Pleasant
24 Aug 2024
Sisca
nice place
8/10
Excellent
20 Aug 2024
Michael
Location. Get an upstairs room with the view.
6/10
Pleasant
08 Aug 2024
John
I don’t like this place
10/10
Exceptional
04 Aug 2024
Kylie
We loved everything about the property highly recommend
Leisure Family
6/10
Pleasant
29 Jul 2024
Rozeta
They call it Lakes Resort, Resort implies activities, restaurant etc, they have a lap pool, a spa (wasn't working), and a sauna I think. Did not see an option for advertised Continental Breakfast. Most rooms face residential properties, not the view. You need to drive to restaurants. Very good price for a short stay, very clean, nice view from pool but more like a Motel.
Business Self
8/10
Excellent
26 Jul 2024
Verified traveler

Lovely big unit, perfect for a family

We had booked a two bedroom apartment but were upgraded to a three bedroom which was very spacious. We were travelling with a 2 year old and there wasn't any carpet or rug for him to play on (in fact we thought it would be a perfect pet friendly resort). Also no bath tub. Furniture in the living room was old and not in good condition.
Friends_and_family Family
10/10
Exceptional
20 Jul 2024
Karen
Convenient
Leisure Family
10/10
Exceptional
18 Jul 2024
Verified traveler

Central Coast

Nice overnight trip to the beautiful Central Coast
Friends_and_family Family
4/10
Poor
14 Jul 2024
Nick
Nice view, but won’t be returning. When we checked in, we were told to park on the street as only the bottom floor guests have access to those. We booked the queen bedroom penthouse. The room was dirty, and even the cleaners didn’t take out the rubbish bin that was left full with a bunch of empty wine bottles surrounding it. The drains in both bathrooms smell. We tried pouring water down, but didn’t change anything. If the manager reading this wants to chat about this and further feedback, please let me know. I would have given this feedback on site if there was any staff around to give it. The reception desk was closed by 5pm when the hours were listed until 6pm.
Leisure Family_with_children
6/10
Pleasant
02 Jul 2024
Juliana
It was nice to be able to park in front of my door but very difficult to fit in the spot, had I not had a small car it would have been impossible.
Business Self
8/10
Excellent
22 Jun 2024
Vanessa
Easy to find & good parking. The view didn’t look like the ones in the photos but the room was still nice and easy to sleep in.
Leisure Partner
10/10
Exceptional
16 Jun 2024
John
I was nice and clean
6/10
Pleasant
13 Jun 2024
Darren

Disappointing

Was a little disappointed with this property. Not sure if you could call it a resort. The fittings and fixtures throughout the room needed a full replacement. Place looked a little rundown for such a relatively new property. Service was very casual and car parking was always full and very limited street parking due to No Parking signs everywhere. Unlikely to stay here again.
Friends_and_family Family
10/10
Exceptional
01 Jun 2024
Alumita
Cleanliness, friendly staff
Leisure Partner
6/10
Pleasant
30 May 2024
SIDONG
Pool not heated, lift is out of work.We need walking to the unit.
Leisure Family_with_children
6/10
Pleasant
26 May 2024
Kathy
All apartments have designated parking spots and no one respects that not even management.They don't adhere to this allowing guests to park where they want and patrons with parking are unable to park in their designated spot.
The walls are paper thin and you can hear the neighbors.. Be aware of the noise you make.
8/10
Excellent
18 May 2024
Aquinata
The place was a bit untidy, not close to the shops.
Partner
8/10
Excellent
27 Apr 2024
Colin
Comfortable, suited my needs, housekeeping was fantastic, safe and close to main area of town. Great stay, thank you.
Business Self
4/10
Poor
20 Apr 2024
Tracy
It was only ok. The rooms had a cold feel about them, no carpet just cold floors. The rooms were painted with a cool colour which didn’t help.
It was pretty clean in the room itself. I didn’t feel very safe coming back at night as it was pretty dark there.
The restaurant was not open so I asked the receptionist where could I get a nice breakfast and she suggested McDonald’s.
The view from my room was someone’s house.
I was disappointed but it was enough just for one night.
I think carpet and a hanging a few pictures in the room would make it less stark.
The bathroom was small but nice and the kitchen eas done nicely. I was shocked to find that there was no wardrobe or closet to hang clothes. The TV Ariel socket was broken . The girl that worked there was pleasant and did her best to help me.
Leisure
4/10
Poor
09 Apr 2024
Shayne
We were paying extra to pay on arrival, only to be told that our credit card had already been charged. Moved to a different room as the original was very noisy. New room was clean but furniture very old. Verandah furniture was broken, bed that we slept in had the support slats fall out during the night. No one was in attendance at the office next morning for check out to report this to. In fact no one appeared to be in attendance at the office whenever we walked past. Not a well run motel, in our opinion
Leisure Family
6/10
Pleasant
04 Apr 2024
Ashlea
Floor filthy
Lake stinks no air con
6/10
Pleasant
01 Apr 2024
Sue
The room was really nice and clean, staff were very helpful. Parking is not the easiest and it was extremely noisy especially after 10pm. But kids were just having fun. Only 1 towel hook in bathroom so could do with more especially if there were more than 2 people in the room. We were upgraded to a family which was very nice. Outdoor grassed area needs a bit of attention as needed a mow and outdoor furniture dirty. Great location
Leisure Family
6/10
Pleasant
14 Mar 2024
Stacey
No resort
Business_and_leisure Partner
6/10
Pleasant
03 Mar 2024
David
Rooms are a bit tired and we could not open the shower screen fully to get in so had to dismantle it.
It’s a great location right on the lake.
We only stopped for a weekend stay but would not want to do a longer stay
Leisure Family_with_children
2/10
Poor
02 Mar 2024
Les
Uncomfortable bed, street noise annoying, room was not up to par for the price paid.
Leisure Self

Location & surroundings

Lakes Resort
57-59 Main Rd, Toukley, Australia

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Lakes Resort

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