Name: The Entrance Backpackers - Hostel
Address: 2/56 The Entrance Road, The Entrance, AU

10/10

Exceptional

21 May 2026

Mark Laurence

.

Business

10/10

Exceptional

21 May 2026

Mark Laurence

The staff looked after our group and made check-in seamless

Business

10/10

Exceptional

19 May 2026

Mark Laurence

.

Business

2/10

Poor

28 Feb 2026

Roni

Despite booking three weeks prior to arrival, the Owner had not looked at my booking, including lower bunk only for the two nights, due to my disability preventing me getting up into a top bunk.
This request has never been an issue in any other Hostel.
Additionally, there is a strict rule, only advised on arrival, of no alcohol to be consumed on or off site for the entire duration of stay, plus the additional rule of no drugs, including prescription and over the counter, to taken taken, again, on or off site, for the entire duration of stay.
I take several prescribed medications for epilepsy and spinal cord injury. Not to take them leaves me requiring medical assistance.
Without knowing the medical history or medications involved, the Owner would not allow me to be checked in and refused to process a refund, advising that I had to cancel the booking.
The Owner, for over thirty minutes, gave all sorts of reasons why a refund could not be given; including laptop at home, plus having to pick up children and wife, during the short check in period.
Owner will not take a phone call from Hotels.com, preventing a refund being actioned.
Once on the train back home, I mentioned what happened. The local was able to name the Hostel, advising that this has happened on multiple occasions since the change of Owners.
Book at your own risk.

Self

10/10

Exceptional

09 Apr 2025

sarah

Great!

10/10

Exceptional

14 Mar 2024

Dave

T who runs the place is the most helpful knowledgeable person you'll come across. Makes you feel so welcome, nothing is a problem. Great facilities, it's like a house, as in it's got all you might need. I have had a most enjoyable stay. I wish them some busyness because they deserve it. Just not when I come back to stay (from Christchurch) lol. All the best, if I'm ever in the area I'm staying here again!

Leisure Self

8/10

Excellent

16 Feb 2024

Sophie

Everything was okay but only the floor carpet in girls room I think they need to put on the timber floor it will be better than the carpet .and no parking for customer it’s very hard to get a parking

Business

8/10

Excellent

15 Nov 2020

Melissa

The stay was ok apart from people drinking my drinks that I left in the fridge it’s quiet close to everything

Friends_and_family Friends

10/10

Exceptional

08 Jan 2020

Craig

Great place to stay. Facilities modern and clean and run by friendly and helpful staff 👍👍👍

Friends_and_family Family

8/10

Excellent

13 Oct 2019

Verified traveler

Great location: beaches, shops, cinemas, restaurants just on the doorsteps. The owner Julie is a lovely lady. The room is nice and comfortable. The bathrooms are clean. Kitchen is good. But the amenities are very basic: no plugs for phone in the room, no towels and hair dryer (you need to hire them). Wifi didn't work in my room. For a short stay I absolutely recommend you to stay with them.

Leisure Family_with_children

10/10

Exceptional

27 Nov 2018

Stephen

Very nice location, close to beach and shops. The staff were helpful and friendly. Room and al facilities were clean and well maintained.

Partner

10/10

Exceptional

28 Oct 2018

Herbie

very clean neat and tidy and surprisingly very quiet considering it is in the main street on The Entrance. We have no hesitation in recommending the hostel to anyone. Herbie and Lydia,

4/10

Poor

10 Aug 2018

Cheryl

Not great

I booked in for one night to break a long journey. However this backpackers was noisy and had a weird smell. From the furthest room in the corridor I could still hear the talking and loud tv until nearly midnight, as well as a dryer or spinner in the next room that started and stopped from 10.30pm. Near midnight I packed my stuff and left. For me the cheap price wasn't worth a night of no sleep.

6/10

Pleasant

31 Jul 2018

Verified traveler

Room smelt badly like dirty socks. Doonas ripped and old lumpy pillows. Bathroom and kitchen basic and only reasonably clean. Easy entry and sign in procedure. Breakfast bag supplied with 2 slices of frozen white bread and some cornflakes.

6/10

Pleasant

17 Oct 2017

CJ

Central Backpackers

We hired a room for a couple with a double bed.The room had steel frame bunks for 7 people with a double bed as the bottom bunk of a two tier setup. In the end we chose to sleep in separate single bunks.
The facility was clean.
We were pretty much alone and although there were others staying there we only had contact with one person in the morning we left, apart from the man who gave us the key when we arrived but he left early.
Someone did their washing at 3:00 AM and the spin cycle made one heck of a noise - we think it was a permanent resident.

Partner

2/10

Poor

03 Dec 2016

Cian

No room despite booking confirmation!

I booked this room well in advance for a pre-planned event but when I tried to check in on the day I was told that no room was allocated to me and no other similar room was available. Due to the event being on there were very limited options without having to pay A LOT for another hotel. I managed to scab a night on a lounge at a friends place but this was definitely not the night I wanted before the event.

10/10

Exceptional

26 Sep 2016

linda

So grateful

First time at a backers an i was very impressed. After a long flight i needed a place to sleep an they went out of their way to provide a room all to myself which was incredible quiet an warm an clean an very comfotable, i was so appreciative of their care.

2/10

Poor

21 Nov 2015

Verified traveler

Was not clean at all.

I didnt end up staying because when i turned up it was not clean, it smelled and it was not nice

6/10

Pleasant

12 Mar 2014

Jackie

Facilities: Nothing special; Value: Cheap; Service: Sloppy; Cleanliness: Lacking;
better facilities at same price right across road in a private room with clean linen

10/10

Exceptional

13 Jan 2014

Sione

Facilities: Nice ; Value: Bargain; Service: Outstanding; Cleanliness: Pleasant;

Family