Name: Taj Cidade de Goa Horizon, Goa
Address: Vainguinim Beach, Dona Paula, 299 7 5, Goa, 403004, IN

10/10

Exceptional

14 Jun 2026

Marina

Best hotel I’ve ever been in!!! Incredible service. Incredible views. Just amazing. I never wanted to leave.

Self

10/10

Exceptional

13 Jun 2026

Abhishek

Superb property plus extremely cooperative staff

10/10

Exceptional

30 May 2026

Kuldeep

Very good property and as well as staff. Enjoyed the stay. Love to vist again

Family_with_children

10/10

Exceptional

21 May 2026

Edmund

Wow. Absolutely loved our stay there at the Taj Cidade de Goa Horizon. The hotel was fabulous with amazing service. Rooms were spacious and had great views.

Definitely recommend the Club level with the stacks and drinks and lounge.

Stayed at the Oberoi Delhi before and this was even better.

Spa and Massages were relaxing and rejuvenating.

Love the driver and car services to visit downtown Goa and sightsee.

Will definitely be back next year when we return for an annual medical conference.

Partner

10/10

Exceptional

17 May 2026

Naveen

Best Luxury Resort in Goa
Hassle Free Checkin in.
Courteous staff .The staff was responsive, polite, and willing to accommodate any request with a smile.
Best Food options, extremely tasty and Enjoyable to eat .
Will definitely be coming back on my next visit.

Friends_and_family Family

10/10

Exceptional

21 Apr 2026

Socorro

Our 2-night stay at Taj Cidade de Goa Horizon was nothing short of exceptional. From the moment we arrived, the experience felt warm, seamless, and truly luxurious. A special mention to Isha for her incredible help and patience during check-in. She made us feel welcomed and at ease right away, setting the tone for the rest of our stay.

The hospitality extended throughout the property was outstanding. Bagwant from the security team stood out for his courteous and attentive approach, always greeting us with a smile and ensuring everything felt safe and comfortable. We also deeply appreciate Haydin, the duty manager, who handled an issue we encountered with remarkable efficiency and professionalism, it was resolved so quickly that it barely disrupted our experience.

The property itself is stunning, with breathtaking views, beautifully maintained spaces, and a calm, relaxing atmosphere that makes it hard to leave. Every detail, from the rooms to the service, reflects the high standards you expect from Taj.

Overall, it was a memorable stay, made even more special by the wonderful team. We’ll definitely be coming back.

Family_with_children

10/10

Exceptional

13 Apr 2026

PANKAJKUMAR UKABHAI

I recently had the pleasure of staying at Taj Cidade de Goa Horizon during my visit to Goa, and I must say the experience truly lived up to the esteemed reputation of the Taj brand in India.

From the moment we were considering accommodation options, choosing Taj felt like a natural decision given its strong legacy—and our experience fully validated that choice. The level of hospitality, attention to detail, and overall service quality exceeded our expectations.

Every department demonstrated exceptional professionalism, including reception, room service, housekeeping, and especially the food and beverage team. I would like to extend special appreciation to Duty Manager, Food Department and Housekeeping for their outstanding service and dedication.

What stood out most was the genuine willingness of every team member to assist. We were a group of 21 people, and each one of us was thoroughly impressed by the warmth and efficiency of the staff. A special mention goes to Food Department, who went above and beyond—not only accommodating specific dietary requirements for some members of our group but also personally ensuring that special requests beyond the buffet menu were fulfilled seamlessly.

Overall, it was a memorable and delightful stay. I would highly recommend Taj Cidade de Goa Horizon to anyone seeking exceptional hospitality and a truly premium experience.

Family_with_children

10/10

Exceptional

12 Apr 2026

Dineshkumar Manubhai

Great

Family_with_children

10/10

Exceptional

30 Mar 2026

Abhaykumar Premchand

Amazing staff! As soon as we informed them of our occasion for travel they gave us a nice upgrade and also treated my wife with lovely birthday cake which was surprising and warm gesture. Keep up the great customer experience.

Partner

10/10

Exceptional

28 Mar 2026

Steven

Clean room, staff were very attentive

Family

10/10

Exceptional

21 Mar 2026

Ritish

Soo Beautiful, clean rooms, flawless beach view from my room. A complete luxury experience in Goa!

10/10

Exceptional

13 Mar 2026

Misha

This is an exceptional hotel! Amazing staff and beautiful grounds, and the sea view rooms are really stunning.

Partner

10/10

Exceptional

07 Mar 2026

Shalot

Lovely hotel with great staff. Abeer made us feel welcome. The servers at breakfast were utmost helpful, pleasant, accommodating and humble.
During our stay there was a conference and even a wedding. There was some noise and the breakfast was hectic, nevertheless we absolutely loved our stay. The rooms were perfect. The beds were huge. And the pool was lovely. Unfortunately the foodservice at the pool takes very long. That could have been better, maybe the pool should get their own kitchen, that might help.
My family and I loved our stay. Thank you all.

Family

10/10

Exceptional

05 Mar 2026

Madhuri

Excellent property, especially the location. We were in the spacious club room with a lovely view of the beach and sea. Two well kept infinity pools. Didn't try the restaurants (except for breakfast), gym or spa.

Housekeeping though is a bit sloppy. Forgets to replenish or replenishes different items on different days randomly. Also cleaning of washroom areas wasn't the best. Reception and restaurant staff also weren't very supportive or aa attentive as those at most other Taj properties are.

Partner

10/10

Exceptional

09 Feb 2026

Rozina

We were upgraded to a excellent too with view
Staff were excellent
Only issue was, the beach was pretty hard to get to and the pool closed early
Otherwise excellent place to stay

10/10

Exceptional

08 Feb 2026

Harpal

Everything was outstanding, great service great staff

Thank you !

Leisure Family

6/10

Pleasant

03 Feb 2026

Jewellan

Room good. Service good. But the hotel was booked by some company having a seminar or something and the people attending the conference were not higenic and too much commotion.

10/10

Exceptional

30 Jan 2026

Manjinder Kaur

Effortless luxury by the sea. Calm, elegant rooms, incredible food, and service that’s warm, intuitive, and genuinely thoughtful. The kind of place that slows you down without trying. We’ll be back.

10/10

Exceptional

13 Jan 2026

Adarsh

Everything about the hotel from staff to service to room and amenities was excellent.
Worth the cost ☺️

Leisure Partner

8/10

Excellent

09 Jan 2026

Mat

In general the service was excellent, other than for the staff on the roof top bar. They let their team an the hotel down, very poor.

Partner

8/10

Excellent

08 Jan 2026

Martina

Staff was always helpful

6/10

Pleasant

04 Jan 2026

Krupa

Great hotel with a young child (good swimming pools, kids room etc). Unfortunately we had a few issues with slow service and broken air conditioning.
Not very nice beaches nearby (including the beach accessed from the connecting hotel). Not the best location if you want to explore Goa

Leisure Family_with_children

10/10

Exceptional

29 Dec 2025

Anil Prem

Restaurant options , Bar and relaxing area , sea view room amazing

Leisure Partner

10/10

Exceptional

28 Dec 2025

Viraf

Superb!! Taj hospitality at it’s finest.

Leisure Family

10/10

Exceptional

25 Dec 2025

Rafael

Overall our stay at Taj Cidade Horizon was very pleasant. The room was comfortable and clean. Food was very good and fresh. The breakfast waz amazing with a lot of variety. We also really enjoyed the spa.

Leisure Partner

2/10

Poor

22 Dec 2025

Sandeep

Terrible service during check-in and checkout .. I almost missed my flight due to mismanaged checkout process.
BLD restaurant at the hotel has terrible service. Tables were not clean, silverware was not available. Bar service was very slow. Had to wait for 1 hour to get my first drink. The servers seemed unresponsive to repeated requests to check on my drinks and food.

Leisure Family

10/10

Exceptional

20 Dec 2025

Vipan

One of the best property with beautiful scenic vew, lovely rooms and facilities. The roof top pool is great. One of the best breakfast for everyone.. if u are dieting, you may have cheatvday.. Overall great experience

Business

10/10

Exceptional

08 Dec 2025

Simrun

The most amazing room, wonderful staff. Just the best possible experience.

Friends_and_family Family

10/10

Exceptional

26 Nov 2025

Michelle Bernadette

Awesome property

Leisure Family

10/10

Exceptional

24 Nov 2025

Chhatraveer

We chose the hotel for the location, private beach access and the wonderful room; the experience was elevated exponentially by the entire team. Particularly Manisha who checked us in and organized a beautiful room decorating for our celebration. Also Suvo at BLD restaurant who was uber responsive serving with a smile. Not to forget the amazing team working tirelessly like the chefs, house keeping, and managers.

Partner

2/10

Poor

29 Oct 2025

elaine

Bed looked like it had been slept in. Mold and rust in shower. Shower drain was blocked. Staff kept redirecting us to a la carte breakfast instead of buffet which we preferred. Had to ask for glasses in room. Staff hanging around in lobby but no one offered to take luggage out to car until we asked. No one at the door to receive guests. Definitely not a five star experience. Food at the buffet was fresh and common areas well maintained.

10/10

Exceptional

22 Oct 2025

ramanbhai

Good

Leisure

10/10

Exceptional

24 Sep 2025

Inderjit

I had a very pleasant stay at the hotel. They completely surprised me and my wife for our anniversary without us having to say anything to them. They are an amazing team of staff and I totally recommend this hotel to others 👍❤️

Partner

8/10

Excellent

21 Aug 2025

Sahil

Great property overall with a personal beach

Leisure Family

10/10

Exceptional

31 Jul 2025

sudeshna

Beautiful property

10/10

Exceptional

07 Jul 2025

Arindam

Excellent property with breathtaking views !!!!

Leisure Family_with_children

10/10

Exceptional

26 Jun 2025

Aritra

All great

10/10

Exceptional

11 Jun 2025

Nikita

Loved! Amazing staff kids friendly

Leisure Family

10/10

Exceptional

31 May 2025

Chloe

This hotel in Goa was an amazing experience from check in to check out. The staff were friendly, helpful and advised you on your stay. The hotel throughout was clean modern, as were the rooms. The rooms with the Seaview are superior and some of the best hotel rooms I’ve ever stayed in, with the modern touches making it feel extra special.

Staying at this hotel gave you the best of both with having access to the sister hotel which allowed us to use there facilities, pool and private beach access.

The SPA was a lovely experience which with the added touches and the views making it an extra special experience.

I would strongly recommend this hotel.

Partner

4/10

Poor

09 May 2025

firoz

Terrible and unfriendly duty manager!

The front desk staff is too stiff and unfriendly. Time and again i have experienced that they will never consider any of your request on room choices…they won’t make any changes how much ever you request them. One of my earlier stay I was charged for the room though I had already informed I will be checking out as my plans changed but the duty manager refused to waive off the room charges though I was checking out at noon and leaving the room free for their next guest. Super annoying and surprised to see how the Tata group hospitality values are being tarnished by these ground level, uncultured front desk staff.

Business

10/10

Exceptional

25 Apr 2025

Danielle

We enjoyed our stay at the Taj so very much. The staff are incredibly nice and accommodating. The spa treatments were just heavenly, and the food was so very good

Leisure Family

10/10

Exceptional

21 Apr 2025

Kamila

Excellent

Leisure Family

8/10

Excellent

06 Apr 2025

Utkarsh

Lush green property with private beach and very friendly Staff with a smile.

Leisure Family

10/10

Exceptional

24 Mar 2025

Katherine

A must in Panaji

Stunning hotel with warm, friendly staff.

Self

10/10

Exceptional

17 Mar 2025

Puneet

We stayed at Taj Cidade Horizon and it is a gorgeous hotel with a modern decor offering expansive views of the Arabian Sea. It has a small private beach which is lovely but no big waves as it is in a bay. We loved swimming in the warm sea waters. The hotel also has a couple of different pools and our favourite was the infinity pool on the 10th floor overlooking the sea.
The staff is fantastic and they really add soul to this place. They treated us like family and were always so insistent on arranging things for us like packing up some fruits when we were checking out, remembering all our food preferences and even customizing foods to our taste. Special mention to the restaurant staff Sujatha, Rakesh, Krishnakant and Ritu who were always cheerful

10/10

Exceptional

15 Mar 2025

Damanpreet

My stay at the Taj Hotel in Goa was nothing short of spectacular. From the moment I arrived, I was greeted with the signature Taj warmth and hospitality, setting the tone for an unforgettable experience.

The location is breathtaking—nestled along the pristine Goan coastline, offering mesmerizing views of the Arabian Sea. The architecture beautifully blends Goa’s Portuguese heritage with modern elegance, creating a serene yet sophisticated ambiance.

The rooms and suites are pure luxury—spacious, impeccably designed, and equipped with world-class amenities. Waking up to the sound of waves and enjoying my morning coffee on the private balcony overlooking the sea was an experience I will cherish forever.

The culinary experience at Taj Goa is simply divine. From authentic Goan delicacies to global gourmet dishes, every meal was a gastronomic delight. The seafood, in particular, was fresh, flavorful, and cooked to perfection. The staff’s attention to detail and personalized service made every dining experience exceptional.

The hospitality at Taj is what sets it apart. The staff goes above and beyond to ensure guests feel special and well taken care of. Whether it was arranging a private beach dinner, organizing personalized excursions, or simply remembering my preferences, their service was flawless.

The spa and wellness center was another highlight. After a relaxing massage at the Jiva Spa, I felt completely rejuvenated. The infinity pool overlooking the sea was the perfect.

Leisure Partner

10/10

Exceptional

14 Mar 2025

Sharad

Great place to stay

Excellent facilities, room was very spacious and modern, extensive breakfast buffet spread.

Partner

10/10

Exceptional

14 Mar 2025

Babita

Great place to relax at excellent location. Friendly staff and lots of services.

Leisure

10/10

Exceptional

09 Mar 2025

VIRENDRA DEO

Excellent properly and friendly staff

Business Friends

10/10

Exceptional

27 Feb 2025

vikram

Absolutely loved our stay at Taj Cidade

Leisure Family

10/10

Exceptional

27 Feb 2025

kartik

Excellent stay

Leisure Partner

10/10

Exceptional

25 Feb 2025

Ewa

Beautiful hotel. Very nice, modern and big room. Big bathroom, bath big enough for two. Sea view to die for. Good restaurant, something for everyone. Nice beach with sunbeds and umbrellas. We had been looked after very well. Specially Glenn a manager whom went the extra mile to sort out things for us.

Leisure Partner

8/10

Excellent

08 Feb 2025

Anu

Good stay for 3 nights

Our stay was good for 3 nights as that’s enough if you have a small child otherwise it gets boring after that. We added a half board which was convenient but they added it to the bill as extras. It was sorted at check out but shouldn’t have happened as it’s a taj group and you don’t expect that to happen.The view from the window was stunning.

Friends_and_family Family

10/10

Exceptional

06 Feb 2025

Smita

The staff were accommodating and tended to our needs very well.
The restaurant was fabulous.
Being in the hotel compound did not feel as though we were in a very busy area of Mumbai.
Loved it very much. !! Thankyou. 😁

Leisure Family

10/10

Exceptional

13 Jan 2025

Jagdish

Staff very polite and genuinely ready to help. Hotel layout, particularly lobby and terrace are amazing. Dinning hall supervisor (Glen) was always there to make sure that other staff are prompt in providing great service.

Highly recommended. Will come back in near future

Leisure Family_with_children

10/10

Exceptional

13 Jan 2025

Vivek Roopsingh

Excellent Hotel

Friends_and_family Family

10/10

Exceptional

10 Jan 2025

Lata

Cidade was an experience by itself in lovely Goa. The service and staff were exceptional in their attentiveness and service; Horizon felt like a pearl sotting quietly and beautifully in the warmth and bustle of the busy city. The hotel is a seven rating in its maintenance and the quality of food offered. We are definitely going to recommend it to everyone.

Leisure Family

10/10

Exceptional

09 Jan 2025

Bhavinkumar kiritbhai

Nice property

10/10

Exceptional

06 Jan 2025

Hiren

Very nice, modern facility . One of the best breakfast we had on our 21 day journey .

Leisure Family_with_children

6/10

Pleasant

03 Jan 2025

Amit

Our trip to the Taj property did not meet the expectations that ones looks for when visiting a 5 star hotel.
To begin with,
1) when we reached hotel, there was no one to welcome us. I reached out to staff member who took my Id and asked me to wait. While i was waiting with my family, no one offered any beverage.

2) After waiting for what seemed like a long time we decided to head for lunch. The staff member said they will hand us the key at the restaurant. The staff lady came to meet us to give us back our IDs and share the property itinerary sheet but not the keys.

3) so again after finishing out lunch we had to still go back to the reception asking for our oeys which took additional 10 mins.

4) No one gave us the property tour and so when we were ready to hit the pool we were not sure where to head. Had to go back to the reception asking for help, which then they provided. But by then we were super frustrated.

5) the air condition of the room was not working well, it had spots in the room where it felt hot while other side felt super cold. We complained and the technician came to check the air which he said was working but even after we explained the issue all we got the response was to give it 0 mins to cool then. Long story short till the end our stay it did not get fixed. We did complain second time at the reception and were told they will send portable fan which never was delivered.

6) in room dining was always late and food cold.

Leisure Family_with_children

10/10

Exceptional

02 Jan 2025

leena

Amazing staff and great service

10/10

Exceptional

01 Jan 2025

Shailesh

We have one of the best experiences in Taj. Food was amazing. Staff were very helpful and attentive. Services were really great. I would love to visit here again

Leisure Family

6/10

Pleasant

30 Dec 2024

Sejal

Overall.thr property was clean. But service was mediocre..Sauna didnt work when we wanted to use it and were told to come next day but we were checking out so cudnt use it. Frontdesk says they would deliver your request but we get it to our room 5 hours later..Be careful of the local taxi people hired from the hotel..they take you for a ride drop you off n not show up n keep you waiting while the hotel charges for extra kms and what not..no compensation offered for in convenience..on the pricey side but nothing too special for the money paid..Do research before booking..

Leisure Family

10/10

Exceptional

27 Dec 2024

Kartik

Overall good
At arrival should have explained where everything is located

Leisure Family_with_children

4/10

Poor

19 Dec 2024

firoz

Customer experience compromised

Unfortunately the staff has forgotten what customer experience is…the frequency of my stay at this property is relatively high and over a period of time have seen the service getting deteriorated. Whether it was the consistency in the facilities inside the room or service has taken a downfall.

Business

10/10

Exceptional

18 Dec 2024

Tenzin

Clean and customer service

Business_and_leisure Partner

10/10

Exceptional

02 Dec 2024

Nader

The hotel is super clean and has the most amazing view; plus, the staff are total pros and really welcoming.

Business_and_leisure Partner

8/10

Excellent

22 Nov 2024

Mohamed Shaheer

Honestly, junior staff should be trained better. Nothing much to do nearby the hotel. Room is perfect though.

Leisure Partner

10/10

Exceptional

19 Oct 2024

Lincoln

Our stay at the Taj was nothing short of extraordinary. It was like a luxurious escape, with breathtaking in-room views of the beach and the vast ocean. The suite was spacious, well maintained, and offered a perfect blend of comfort and elegance. Strolling along their private beach was a highlight, adding a sense of tranquility to our getaway. The dining experience, both in their restaurants and in-room service was exceptional, making our overall stay a memorable one.

Leisure Family_with_children

8/10

Excellent

17 Oct 2024

Ashish

Location and view but we were not given the room that we booked , it was a bigger room with no view and in corner of the hotel, we booked a 2 bedroom apartment with sea view which they didnt provide

Leisure Family

10/10

Exceptional

16 Oct 2024

Fnu

We had booked the Marriott resort and spa. However our stay at Marriott resort and spa didn't match our expectations. That's why we decided to go to Taj horizon as we didn't want to ruin our anniversary at Marriott. Taj horizon is one of the best hotel in Goa.I lived the view from our room. All the staff were curtious and welcoming. The food and ambience were amazing. Overall I'm really glad ☺️

Leisure Family

10/10

Exceptional

10 Oct 2024

Vijay Prethvi

Great property newly renovated.
Very good service! Staff was great.

Leisure Family

10/10

Exceptional

09 Oct 2024

Chaitanya

We really enjoyed our stay

Leisure Family_with_children

10/10

Exceptional

20 Sep 2024

Alex

Everyone was super kind and friendly!

Leisure Friends

10/10

Exceptional

17 Sep 2024

Verified traveler

Our stay at the Taj Cidade De Goa Horizon was just simply fantastic. This is our second time staying at this wonderful Hotel. We loved our stay so much that we extended it to another 3 more days. We would like to give a shout out and comment on the exceptional service by the following staff. 1. Vishaka - at the Reservations was just awesome . 2. Meena - the server at the Restaurant for our breakfast 3. Bhanu - the server at the Restaurant for our breakfast - both the servers were very quick in their service towards us. Thanks again to TAJ Horizon for making our stay very memorable!

Friends_and_family Family

8/10

Excellent

08 Sep 2024

Jaspreet

The club room is great. The facilities are superb. The dinner could be a bit better though

Leisure

10/10

Exceptional

31 Aug 2024

Greeshma

Absolutely loved our stay at Taj Cidade de Goa Horizon. The entire staff made us feel so special and took such great care of us.

6/10

Pleasant

04 Aug 2024

Daisy R.

Nice room but dirty common areas

Business Self

10/10

Exceptional

03 Aug 2024

No

Excellent hospitality by the Taj group. Would love to come back again.

Leisure Family_with_children

10/10

Exceptional

17 Jul 2024

Dhruv

Excellent staff and service, brilliant view and spacious rooms. Highly recommend the sea view rooms

Leisure Family_with_children

4/10

Poor

14 Jul 2024

Verified traveler

I've been to a number to Taj hotels. But the service, spa and food here was average.

The staff and service definitely needs improvement.

Partner

10/10

Exceptional

09 Jul 2024

Ashish

Relaxing experience

Leisure Partner

8/10

Excellent

13 Jun 2024

Pradeep

They don't have beach access in the resort, we need to take a shuttle to go beach which was inconvenient.

Leisure Family_with_children

10/10

Exceptional

11 Jun 2024

Shome

Apparently new facility ,well maintained . Value for Money

Leisure Family

10/10

Exceptional

02 Jun 2024

Verified traveler

Great view great hospitality

Friends_and_family Family

8/10

Excellent

05 May 2024

Priya

Lovely hotel, we enjoyed our stay!
Only downfall is the amount of people in the breakfast room, not controlled and pushing to get things, just felt a bit out of sorts.
Staff also couldn’t understand when we requested the Breakfast by the Sea option listed on their welcome leaflet, so we did not partake in this paid extra activity.

Leisure Partner

10/10

Exceptional

04 May 2024

Sumit

Amazing

Loved the stay here with family & had a great time, every corner has been designed very thoughtfully & had a great time here.

Friends_and_family Family

10/10

Exceptional

30 Apr 2024

pushpinder

Exceptional ! Grest location and wonderful service.

10/10

Exceptional

13 Apr 2024

Nivedith

Excellent Hotel.

Great Taj Experience. Super service and friendly staff. A wonderful time. Good rooms and great view.
Don’t take rooms that are not sea facing.

Friends_and_family Family

10/10

Exceptional

05 Apr 2024

Santokh

Awesome

Awesome staff very good

Friends_and_family Family

10/10

Exceptional

23 Feb 2024

christopher

Top quality rooms and lobby but not a lot of choice of restaurants and almost no where to walk to which we missed especially in the morning. The pools at horizon were a little soleless so we used heritage which is part of sane complex.
Make sure you ask fir a room without a connecting door, we did have noise from next door.

Partner

10/10

Exceptional

23 Feb 2024

Dhavalben

Excellent overall

10/10

Exceptional

15 Feb 2024

Rachi

Great service and all staff incredibly friendly and approachable.

Leisure Partner

10/10

Exceptional

14 Feb 2024

Verified traveler

As good as it gets!

Amazing views, food, service, facilities. Doesn’t get any better than this. Hotel was very clean. Superb service. Everyone friendly and seeking to help. I will return!

10/10

Exceptional

11 Feb 2024

Shrikant

Exceptional customer service by very friendly staff. Quality of food superlative. They served fresh and very tasty food every time. Ocean view from terrace is unique.

Leisure Family

10/10

Exceptional

31 Jan 2024

Ramesh

Taj was very clean and the staff were exceptional. Always smiling ane very curtious.Special mention to Pavithra, Muscan, Dinesh, swapnil, christian.
Eshwar at the gym was very helpful.

Leisure Partner

8/10

Excellent

19 Jan 2024

Steven

Busy but attentive

The service at the hotel is excellent and it’s also accessible to the beach. However there are a few things you must be aware of before booking: 1) it’s a convention center. During our stay there was a wedding hosted at the hotel every day and it can create an imposition of common spaces such as pool area (where reception is held, restaurant etc). 2) This is a Taj property but not a Taj palace property. So don’t expect the same level of luxury. That said, when the hotel management learned about our concerns regarding crowds they did everything they could to ensure to compensate us and ensure our stay was pleasant. In the end, we were delighted with the service and experience. The house keeping staff are EXTRAORDINARY. I would mention Mintu, Rohingya, Aart, and Manisha in particular. Same is true for all restaurant staff, pool staff, as well as managers: Rangan & Chitragupt who were EXCEPTIONAL in their care for us.

Partner

10/10

Exceptional

10 Jan 2024

Rahul

Great experience. A Taj feel

Leisure Family_with_children

4/10

Poor

05 Jan 2024

Stephanie

Definitely not a 5-star experience! The service staff was certainly not 5-star quality; they seemed overwhelmed, chaotic, and non-attentive, even rude at times. We had to ask/remind them several times to get food/coffee. Some waiters even completely ignored me.

The same issue occurred at the pool – a waiter promised to take our order but never did. We had to chase after him. Room service was acceptable.

But the worst part was that we got food poisoning on our last evening! We ate at their restaurant, no outside food, and both my partner and I fell very ill. They apologized and promised to check the kitchen, but that didn’t help us. They took the in-room dining off our bill, but $150 can’t compensate for our health and the four days we lost.

Leisure Partner

10/10

Exceptional

03 Jan 2024

Vaibhav

Good