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Lotte The Residence

Hanoi and North · Vietnam

12A Floor Lotte Center Hanoi 54 Lieu Giai Street CView location

9.4/10Excellent180 Reviews
Cleanliness9.4/109.4
Service9.6/109.6
Comfort9.4/109.4
Condition9.6/109.6
Neighborhood9.2/109.2
Value8.0/108.0
Amenities9.6/109.6
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  • Hotels with spa

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Lotte The Residence

Located in Ba Dinh District, Lotte The Residence is a perfect starting point from which to explore Hanoi. The property offers a wide range of amenities and perks to ensure you have a great time.

All the necessary facilities, including free Wi-Fi in all rooms, 24-hour room service, 24-hour security, convenience store, daily housekeeping, are at hand.

All rooms are designed and decorated to make guests feel right at home, and some rooms come with flat screen television, carpeting, clothes rack, complimentary instant coffee, complimentary tea. Access to the property's mini golf course, yoga room, hot tub, fitness center, sauna will further enhance your already satisfying stay.

Convenience and comfort make Lotte The Residence the perfect choice for your stay in Hanoi.

Read more about this hotelShow less

With a stay at Lotte The Residence in Hanoi (Cống Vị), you'll be within a 5-minute drive of West Lake and Ho Chi Minh Mausoleum. This spa aparthotel is 3 mi (4.9 km) from Hoan Kiem Lake and 2.9 mi (4.6 km) from St. Joseph's Cathedral of Hanoi.

Make yourself at home in one of the 258 air-conditioned rooms featuring kitchenettes with refrigerators and ovens. LCD televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as safes and desks.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free valet parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Smoking areas
Childcare
Accessible facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No cribs (infant beds) available Professional property host/manager Guests must provide health documentation Guests must provide proof of COVID-19 vaccination Property does not offer onsite COVID-19 testing Pets not allowed

Cleaning and safety

Sanitization
Property uses a professional cleaning service
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • The property is professionally cleaned.
    • At check-in, guests must provide a record of full COVID-19 vaccination.
  • Special Instructions
    This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. At check-in, guests must provide a record of full COVID-19 vaccination. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
    • Host has indicated there is a smoke detector on the property
    • Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
    • This property is professionally cleaned
  • Minimal age
    18
  • Optional fees
    • Fee for full breakfast: approximately VND 450000 per person

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Vietnamese

    Korean

    English

Nearby attractions

Embassy of the Republic of Korea 0.1 km / 0.1 mi
Lotte Center Hanoi 0.1 km / 0.1 mi
Australian Embassy 0.2 km / 0.1 mi
Thu Le Park 0.3 km / 0.2 mi
Embassy of Japan 0.3 km / 0.2 mi
Vincom Center Metropolis 0.3 km / 0.2 mi
Van Phuc Diplomatic Corps 0.7 km / 0.4 mi
Embassy of Brunei Darussalam 0.9 km / 0.6 mi
Embassy of the Republic of the Union of Myanmar 0.9 km / 0.6 mi
Embassy of Bulgaria 1 km / 0.6 mi
West Lake 1.7 km / 1 mi
US Embassy 1.8 km / 1.1 mi
Museum of Ethnology 2.1 km / 1.3 mi
King's Island Golf Resort 2.2 km / 1.4 mi
Ho Chi Minh Museum 2.5 km / 1.5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 100
  • hotel
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Wi-fi
  • Car hireExtra charge
  • Valet parkingExtra charge
  • Airport ShuttleExtra charge
  • Room serviceExtra charge
  • Laundry serviceExtra charge
  • LaunderetteExtra charge
Show 30 more facilities & services
  • 24-hour securityExtra charge
  • Bellboy service
  • Hotel safe
  • Currency exchange facilitiesExtra charge
  • Lift access
  • ShopExtra charge
  • GardenExtra charge
  • Concierge
  • Luggage room
  • Clothes dryer
  • BBQ facilities
  • Library
  • Towels and bed linenExtra charge
  • Bar
  • Restaurant
  • Smoking areaExtra charge
  • Outdoor freshwater pool: 1
  • Children’s swimming area: 1
  • Children playgroundExtra charge
  • NightclubExtra charge
  • SaunaExtra charge
  • Steam bathExtra charge
  • Hot tubExtra charge
  • MassageExtra charge
  • Hairdressing salonExtra charge
  • Spa centreExtra charge
  • Non-smoking establishmentExtra charge
  • Fitness
  • Mini golfExtra charge
  • GolfExtra charge
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • APARTMENT QUEEN SIZE BEDAPARTMENT • QUEEN SIZE BEDAPT.QN

    Photos are not available for this room type.

    Lotte The Residence

    APARTMENT QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT WITH DOUBLE BEDAPARTMENT • WITH DOUBLE BEDAPT.DB

    Photos are not available for this room type.

    Lotte The Residence

    APARTMENT WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT QUEEN BED TWO BEDROOMSAPARTMENT • QUEEN BED TWO BEDROOMSAPT.B2-QN

    Photos are not available for this room type.

    Lotte The Residence

    APARTMENT QUEEN BED TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    QUEEN BED TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B2-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT TWO BEDROOMSAPARTMENT • TWO BEDROOMSAPT.B2-1

    Photos are not available for this room type.

    Lotte The Residence

    APARTMENT TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B2-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT LAKE VIEWAPARTMENT • LAKE VIEWAPT.LK

    Photos are not available for this room type.

    Lotte The Residence

    APARTMENT LAKE VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    LAKE VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.LK

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT ONE BEDROOMAPARTMENT • ONE BEDROOMAPT.B1-1

    Photos are not available for this room type.

    Lotte The Residence

    APARTMENT ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B1-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT TWO BEDSAPARTMENT • TWO BEDSAPT.2B

    Photos are not available for this room type.

    Lotte The Residence

    APARTMENT TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT CITY VIEW QUEEN BEDAPARTMENT • CITY VIEW QUEEN BEDAPT.CV-QN

    Photos are not available for this room type.

    Lotte The Residence

    APARTMENT CITY VIEW QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    CITY VIEW QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.CV-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Lotte The Residence

9.4
Excellent
180 Reviews
Cleanliness
9.4 /10
Service
9.6 /10
Comfort
9.4 /10
Condition
9.6 /10
Neighborhood
9.2 /10
Value
8.0 /10
Amenities
9.6 /10
50 reviews shown
4/10
Poor
25 Apr 2026
Xiang
I arrived at the hotel close to midnight. While the check-in process was quick, the room I was assigned was in very poor condition, it appeared dirty and had a strong, unpleasant odor, similar to a humid, sweaty smell.

The breakfast was also disappointing, as the food tasted artificial and of low quality.

I have stayed at this hotel before in 2025, but unfortunately, my experience this time was extremely disappointing.

The standard check-out time was noon, and I had a work meeting scheduled at 1:00 PM. I needed a quiet environment to take the call, so I asked the front desk if a one-hour late check-out would be possible. My request was declined, as I was told another guest would be checking into the room. However, I understand that the official check-in time is not until 2:00 PM, which made the refusal somewhat unreasonable.

Overall, this was a very negative experience, and I would not choose to stay at this property again.
Self
10/10
Exceptional
09 Apr 2026
Anthonio Min
Best hotel in Hanoi.
Friends
10/10
Exceptional
28 Mar 2026
HIU FAI
Very friendly and helpful staff. Love the location. I’m a Marriott member but I choose Lotte Residence when I’m in Hanoi. It’s so much better value for money!
10/10
Exceptional
24 Mar 2026
Vanessa
Nice place
Business
10/10
Exceptional
29 Dec 2025
JIWEI
Cleanliness and very spacious rooms. In room amenities are relatively new and well maintained.
Leisure Family
8/10
Excellent
02 Dec 2025
Ian
Great service staff all round. Rooms are clean and the location is great. I love that there’s a Starbucks next door.
10/10
Exceptional
30 Nov 2025
Hyungsuk
Good clean place to stay. Electric concents near bed were lacking. Other than that, everything was super.
Friends_and_family Friends
10/10
Exceptional
29 Nov 2025
Keun
Good quality with reasonable prices
10/10
Exceptional
29 Nov 2025
Anthonio Min
The room in exellent condition and all the staff member this hotel are so kind that I'm feel back to home every times.
Business_and_leisure Friends
10/10
Exceptional
23 Nov 2025
Fiona
Large spacious room and bathroom. Location was excellent next to Lotte mart and department store, and within walking distance to many areas. Amazing view of the city from room.
Business
10/10
Exceptional
13 Sep 2025
Anthonio Min
Best hotel in Hanoi
10/10
Exceptional
13 Sep 2025
Anthonio Min
Best hotel in Hanoi
10/10
Exceptional
24 May 2025
Vanessa
Excellent!
10/10
Exceptional
23 Mar 2025
Hiu
Love the Lotte Residence! Amazing staff. Great location. Lots of shops and dining options nearby. It’s my number one choice in Hanoi!
Business_and_leisure Self
10/10
Exceptional
07 Oct 2024
Hiu Fai
Great space, amazingly helpful staff, easy access to grocery and food. My number 1 choice in Hanoi!!
Business
10/10
Exceptional
05 May 2024
Wee Keong
Lots to do around and within
Business
10/10
Exceptional
27 Apr 2024
Hiu Fai
Amazing property at reasonable price. Extremely friendly and helpful staff members!!! This is the place I’d stay when I visit Hanoi.
Business Self
10/10
Exceptional
12 Mar 2024
Hiu Fai
Love the space in the residence! Staff is very friendly. It is my number one choice for Hanoi!!!
Business Self
10/10
Exceptional
26 Dec 2023
Fasel

Excellent rooms,

Great space, breakfast and service excellent
10/10
Exceptional
14 Oct 2023
Wendy
We stayed in a 2 bedroom apartment which was amazing. It had a kitchen, washer/dryer, beautiful bedrooms and SO much storage space. The Lotte mart was convenient. I love the showcase coffee shop inside the entrance. The hotel is full of beautiful areas to explore. The gym/sauna/spa pool were wonderful!
Business
10/10
Exceptional
05 Oct 2023
Hiu Fai
With a price lower than the hotel, I got a full apartment with a fully functional kitchen plus washer dryer, and an amazing view!! I’ve been recommending this residence to my friends! This is my choice when I visit Hanoi next time!
8/10
Excellent
07 Jul 2023
Roger
English Language is still limited but they got the job done. Room was good.
Business Self
10/10
Exceptional
02 Jun 2023
Wee Keong
Very central and convenient with lots of eateries nearby hotel. Within the hotel, there’s a huge Lotte supermarket with lots of Korean and Vietnamese stuff to buy. Quite a number of cafes nearby and even a Starbucks at the first level of the hotel.
Business Self
10/10
Exceptional
16 Apr 2023
Peng Guan

Will choose again if prices does not increase.

Very clean, good helpful staff, good location but due to the central location. The traffic is bad especially during peak periods.
Business
10/10
Exceptional
13 Mar 2023
KEN
very clean and the property has a washer/dry. A plus for traveler with multi destination. grocery store locate inside the building.
Leisure Partner
10/10
Exceptional
21 Feb 2023
Ranson

Great Urban View

Spacious rooms and great views. Hotel is very convenient for shopping and general sightseeing.
Business
10/10
Exceptional
24 May 2022
wacharee

So happy we picked this place…

Was an incredibly find. The property sits atop of a mall and market. The staff was amazing - Ding at first floor lobby was super nice and helpful. Having a washer and dryer for our 11 nights stay was a plus.
Partner
10/10
Exceptional
05 Jul 2020
Minh Du

很好的地方

很棒的位置,設備還不錯,早餐種類很多。滿意。以後到河內還會再住這裡
Partner
10/10
Exceptional
03 Jan 2020
jackie

amazing trip

Great trip and travel.
Friends_and_family Family
10/10
Exceptional
03 Jan 2020
jackie

Great hotel

great location, great service
Friends_and_family Family
10/10
Exceptional
03 Jan 2020
jackie

amazing time

Lotte is a great place to stay. Large room with great services.
Friends_and_family Family
10/10
Exceptional
11 Oct 2019
Verified traveler
We booked this last minute, the staff were very accommodating and incredibly helpful. Would definitely recommend.
Partner
8/10
Excellent
08 Aug 2019
Verified traveler
The nice 24hour fitness center and the onsen-styled sauna and jacuzzi facilities.
Business Self
10/10
Exceptional
23 May 2019
jungsuk
Very good conditions and nice view~~
8/10
Excellent
26 Nov 2018
Mei Ling
Very good location n good service
10/10
Exceptional
24 Nov 2018
Verified traveler
Amazing view and daily housekeeping. Ample room for fitness and relaxation.
10/10
Exceptional
03 Oct 2018
Oon Heng

Nice View of Hanoi from Lotte Residences

Center of shopping area. Comfortable and clean apartment. High Floor, so can see the whole of Hanoi. Pity it was quite hazy most days. Breakfast on the 63 floor. so can see Hanoi from a birdseye view.
Will definately come back to this place when i am in Hanoi
10/10
Exceptional
22 Sep 2018
Verified traveler

Home Away from Home

Room was large and bed comfortable , fully equipped and mall / supermarket downstairs. very convenient
10/10
Exceptional
11 Jul 2018
Ian

hard to fault!

Professional check in and check out, friendly smiles.
Amazingly spacious 'room' mini apartment
easy access from ground floor, lobby floor 38, shopping mall in complex
you do not have to go out if you don't want too!
Awesome gym and pool
Great alternative to the hotel next door.
10/10
Exceptional
14 Jul 2026
YOUNGKYUN
마트, 호텔, 레지던스 다 한번에 있어 좋아요.
방문할때마다 자주 숙박하고 있습니다.
만족스런 레지던스입니다
10/10
Exceptional
20 Jun 2026
YOUNGKYUN
개인 맟 가족여행으로 좋고 아침식사가 맘에 들어요
Self
10/10
Exceptional
07 Apr 2026
Hyunseo
주방에 요리시설은 기본으로 갖추어져 있으며, 얼음 냉장고, 전자렌지, 오븐, 커피포트등이 모두 있습니다.
세탁기, 건조기까지 구비되어 있어 생활하는데 편리하였습니다.
편의시설로는 헬스장, 사우나, 골프라운지등이 있었습니다.
지하에는 롯데마트가 있어 식료품 구매도 매우 편리합니다.
객실은 침실이 분리되었고 거실도 넓으며, 39층 이상으로 배정되어 조망도 매우 훌륭합니다.
Business
10/10
Exceptional
30 Mar 2026
YOUNGKYUN
아침 조식이 좋아요
Self
8/10
Excellent
17 Dec 2025
TOSHINORI
全て揃ってます、
Business
10/10
Exceptional
01 Dec 2025
dong shik
조식이 한식으로 한상 나오는게 좋았습니다. 집에서 보다 맛있었네요
Friends_and_family Family
10/10
Exceptional
15 Nov 2025
DONG JUN
친절한직원 서비스만족합니다
Business
10/10
Exceptional
14 Nov 2025
Daeyeon
깨끗한객실 친절한직원
10/10
Exceptional
14 Sep 2025
MASAYOSHI
全般的に評価は高いホテルでした。寝室のベット近くにコンセントがないことと浴槽のお湯の温度が上がらなかったことが唯一残念だったところです。
Self
10/10
Exceptional
06 Sep 2025
AKIHIKO
高層階に部屋を用意していただき素晴らしい眺望でした。レジデンスなのでホテルとは少し雰囲気が違って部屋に調理器具などなんでも揃っています。とても充実していました。また泊まりたいです。日本人街がそばなのでとてもいいです。
Business_and_leisure Self
8/10
Excellent
18 Jul 2025
Verified traveler

시설은 좋으나 한식은 별로..

전반적으로 깨끗하고 시설 좋으며 직원 서비스도 조아요. 다만, 조식 메뉴중 한식은 너무 별로입니다. 가격도 별로이고 맛은 더더욱..맛있다는 분들은 아주 오랫만에 한식 드신분들이 아닐까? 하는 생각이 듭니다
Friends_and_family Family

Location & surroundings

Lotte The Residence
12A Floor Lotte Center Hanoi 54 Lieu Giai Street C, Hanoi, Vietnam

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Lotte The Residence

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