Grandiose Hotel & Spa

Vietnam , Hanoi and North
Hanoi, 9-11 Lieu Giai, Hanoi, Vietnam
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100 reviews shown

10/10

Exceptional

23 Jan 2026

Edgar

The room was clean and nice

10/10

Exceptional

21 Nov 2025

Aaron

Room was great, especially for the price. Great service.

10/10

Exceptional

04 Nov 2025

dennis

Clean room staff and amenities were great. Would stay at this hotel again.

Business_and_leisure Self

10/10

Exceptional

01 Oct 2025

Phil

room clean, shower head lacks the water pressure, pleasant wood color themed room, comfortable

Business

8/10

Excellent

21 Apr 2025

EIJI

便利です

Business Self

6/10

Pleasant

23 Feb 2025

Alexander

Been to Hanoi almost 25 times. Nice rooms but the lobby is terrible and only one of the staff really cares. Gym is a terrible design and bad equipment, the sauna is completely ignored and no staff….i will not stay again, pay a little extra and stay and Lotte.

Business Self

10/10

Exceptional

15 Dec 2024

Eric

Great staff & room. And wonderful breakfast.

Leisure Friends

10/10

Exceptional

18 Jul 2024

Peter

hotel staff are extremely pleasant. The hotel offers pickup & drop off for a very affordable price. The free breakfast comes in so helpful when you’ve got a busy day. Plus the food is good. Would recommend it to anyone.

10/10

Exceptional

30 Mar 2024

The staff were very friendly and helpful. Massage service was excellent.

Leisure Partner

6/10

Pleasant

18 Oct 2023

Jisun

There is a creep receptionist who constantly ask for your attention. Literally constantly asking for attention and felt like he been following me as well. Breakfast is good but not much option for room service. Massage was meh, a person who giving me massage constantly went out and was on the phone as well

Business Self

10/10

Exceptional

14 Oct 2023

Nathan

The staff were very welcoming, great place to stay.

Business Self

2/10

Poor

18 Aug 2023

Verified traveler

Stay away

the hotel is ok for this rate but the stuff and the hotel's manager behave in an unpleasant and disrespectful manner. I'll never come back to this hotel. stay away!!!

Business

10/10

Exceptional

29 Dec 2022

Edson

Great accommodations near everything! Rooms were nice and spacious. The only remark I have is the funky set up for bath tub and showers! You have to climb on a stepping stool to get in!

2/10

Poor

24 Nov 2022

Euiyoung

Do not book here on an important day

Customer beware. This hotel double books their rooms to guarantee their sales and tries to provide other rooms to customer saying it’s an upgrade.

I booked a suite room at this hotel 2 weeks ago online. When I arrived at the hotel today, I was offered an upgrade - apparently to a bigger room - but I refused it after taking a look at the new room because it was uglier and did not have a private balcony as I wanted. So I came back down to the lobby to ask for the room I initially booked for, but guess what the room wasn’t available from the beginning because someone else has taken it already.

The hotel repeatedly asked me if I could stay in the room they’re offering just for tonight following me outside and stuff but I was so annoyed I couldn’t bear to listen to it.

Now it’s almost 7pm I’m looking for a new hotel for myself for tonight. This has totally ruined the first day of my business trip as well as my meetings scheduled for tonight.

Probably the worst hotel experience in my 40 years of life.

Business

10/10

Exceptional

29 Oct 2022

Tran

It is very present to staying in Grandiose with great
service and friendliness of staff. Breakfast was served different main dishes in daily

Self

8/10

Excellent

22 Oct 2019

Verified traveler

The staffs are very nice and helpful

Business Self

10/10

Exceptional

21 Oct 2019

Verified traveler

Clean and spacious room (suite). Well maintained facilities and the staff are professional and helpful. Quite near to eateries and shops.

Business Self

8/10

Excellent

18 Aug 2019

Dave

Pretty good, but not great. I would stay there ag.

It was not luxurious, but it was very nice. It was clean, had all the needed conveniences, and the service was excellent. My only complaint is that there was not a comfortable armchair or other place to sit in the room. The desk had s padded stool for sitting (no back) and the other chair was similar to a conference room chair or doctor waiting room chair. Padded thinly and wooden arms. So, no place to sit comfortably and read or watch tv.

10/10

Exceptional

05 Aug 2019

Verified traveler

Very friendly staff and nice room design ...........

Business_and_leisure Partner

10/10

Exceptional

07 Jul 2019

Verified traveler

Fantastic town accommodation. Professional and amazing room.

Leisure Partner

8/10

Excellent

21 Apr 2019

Verified traveler

The linen is very clean. Staff is very friendly and polite. Unlike many other hotels in Hanoi, this hotel provides breakfast free.

Business Self

10/10

Exceptional

15 Apr 2019

Hyeokkyu

Big recommendable.

All is good.

10/10

Exceptional

12 Apr 2019

Jeffrey

Great service staff. Room was small, but comfortable. Breakfast was decent. The area is very nice with lots to do and see.

10/10

Exceptional

21 Mar 2019

Verified traveler

The staff at reception were so incredibly helpful!

Friends_and_family Partner

10/10

Exceptional

21 Jan 2019

Verified traveler

The hotel is so new and the staff is very helpful and friendly. Location is good, next to 24hrs convenient store. I will definitely come back to this hotel, highly recommended!

8/10

Excellent

29 Dec 2018

Christopher

Affordable hotel outside of the main city center.

Overall, hotel was great for the price we paid. Not very close to the city center, and because traffic is terrible, we had to budget at least 45min for rides to the city center for activities, tours, etc (most tours only offer pick up from hotels in the old city area). The breakfast buffet was not as good as one might expect from a 4 star hotel. Hotel offers 20% off of spa and massage services; however, they pressured us into giving between 50~100% tip, telling us that the masseuse does not receive wages. The responsibility to take care of the masseuse's payment should not be on us, but on the hotel. I would rather pay more for the massage knowing that the masseuse was being paid a proper wage, rather than being forced into paying a 250,000vnd tip for a 250,000vnd massage. This left us with a bad impression.

Partner

10/10

Exceptional

17 Dec 2018

Good location
Friendly and caring staffs
Clean room

10/10

Exceptional

09 Dec 2018

sang

First Hanoi experience

Every service from the reception, lounge, restaurant, room was so perfect. The room was so modern, flawless, comfortable. For overall it should be a five star hotel!

10/10

Exceptional

25 Nov 2018

Fraser Wee Tat

Great Stay with good service from the reception to the doorbell.

10/10

Exceptional

23 Nov 2018

Fraser Wee Tat

Hotel stay was excellent and comes with complimentary suana and jazzcui. Hotel is +beside japanese embassy. Lotte mall is just 5mins across the road.

10/10

Exceptional

18 Nov 2018

Hasni

Very nice and clean hotel. The spa was great. Spent great moment at the hotel after a tiring day touring Hanoi. The staff was extremely nice and helpful especially at the front desk, the restaurant and the spa

8/10

Excellent

20 Oct 2018

Verified traveler

Very good hotel

Everything was very good. Clean, Staff, breakfast, location is close to Lotte Center. Btw Not recommended for massage.

10/10

Exceptional

12 Oct 2018

Karen

Hidden Gem for Business Trip Stay

Had a premier room which is spacious and comfortable (except for the traffic noise). They even have an air purifier inside the room which helped a lot to relieve my allergies! How thoughtful of you! The buffet breakfast has a good variety and there are new dishes everyday. Staff were all friendly and helpful, especially the bellboy :) will definitely come back and stay again.

8/10

Excellent

30 Sep 2018

Verified traveler

Convenient location

It was a pleasant stay. Room is clean. The hotel is close to Lotte Center.

10/10

Exceptional

11 Aug 2018

Yogita

Staff was too nice and Rose and phobee lady was too helpful and easy to communicate with them

2/10

Poor

02 Aug 2018

William

Was moved to another hotel

hotel said due to a/c issues no rooms. moves us to another hotel. which was at best average

8/10

Excellent

24 Jun 2018

Sandeep

Great location; Clean, new hotel with nice staff

Hotel is fairly new and as expected, amenities and rooms are clean. Service is great too with staff always attentive and greeting you/holding doors open etc. Spa is reasonably priced too, and especially worth it during the happy hour. Breakfast was a touch disappointing as although variety was there, the quality wasn't the greatest. I'd rather they have a room rate without breakfast, so that we can head out to eat the fantastic street food nearby. Would return given the newness, the location, service and price point. Thank you.

10/10

Exceptional

15 Jun 2018

Peter

Pleasant and Friendly

Hotel staff are very friendly and really go out of their way to help you with booking transport and rechecking for the best price.

Rooms are clean and comfortable

Location is 10-15 mins drive to old town but is about 2 blocks (walking distant) to Lotte.

10/10

Exceptional

30 Mar 2018

Dannie

An excellent stay for work

I was impressed with the minimal and stylish design of the hotel in pictures and was very glad to see it hold up in person. My room (basic superior) was a good size with very comfy bed and well equipped bathroom. My only complaint is that my room was on the 3rd floor and during the day the elevator dings constantly as guests got off the 2nd restaurant (it's not so noticeable until you notice it and immediately wish it would stop; maybe they can adjust the chime to make it softer). Wifi works perfectly in every corner of the hotel. Lobby and restaurant are both very good for working: not too loud and plenty of seating. The hotel staff are absolutely the nicest and also very quick-thinking and efficient, making it a joy to work with them during our week-long work visit with 8 different room reservations and 25-person workshop meeting. We had to make so many changes and requests but they always responded and accommodated without the slightest hesitation. I even witnessed a guest who walked in to book a room with the most nasty attitude and the manager just handled it professionally and extremely politely. The location of the hotel is ideal for work visits to Hanoi. While it's not great for visiting the old quarters it's also not too isolated with lots of restaurants, cafes, and services nearby.

10/10

Exceptional

26 Mar 2018

Verified traveler

New hotel, great service

Great service from Andrew (front desk manager) and his staff. Hotel is new and rooms spacious.

10/10

Exceptional

12 Mar 2018

Jacob D

Hidden Gem!

Incredibly helpful and kind staff. Massages and spa were amazing. Food was diverse and top notch every day. Would stay here again no question!

Family

8/10

Excellent

04 Mar 2018

Verified traveler

Good Experience. A good base for business related travel.

10/10

Exceptional

06 Feb 2018

Chun kau

Perfect Biz Hotel

I moved in from the Rose Garden residences after 2 nights with some golfing buddies. The lobby of this hotel upon arrival looked great and the front desk crew was ever ready to welcome me and help with my luggages.

As I got off my floor, it looks new and smells new off course and as soon as I opened my room door, I was very surprised at the layout of the room. It was a decent size for 2 luggages and space was just about right.

The bed was fantastic and the toilets were great. You might sit at the toilet bowl for hours during winter with the seat warmer there :)

A perfect place to stay if you prefer the Biz district.

Partner

6/10

Pleasant

21 Mar 2026

Makoto

清潔な客室でしたが、窓の目の前は民家の玄関で、カーテンは開けられない。
日本語が話せるスタッフの対応とレストランの対応は良かった。その他は仕事をしてるレベルではない。

Self

10/10

Exceptional

09 Mar 2026

ICHIRO

清潔です、なによりバスタブがあるのがよい。

Self

10/10

Exceptional

03 Jan 2026

Yukihide

何よりも清潔で、朝食もベトナムスタイルが良かった

Business_and_leisure Self

2/10

Poor

24 Dec 2025

Hiroshi

写真で

10/10

Exceptional

23 Dec 2025

Kaihou

料理が美味しいんだ、スタッフさんも親切丁寧でした。まだ、泊まりたいです♪

Business

10/10

Exceptional

27 Nov 2025

HIRONOBU

当ホテルに３泊したが、良い意味でコンパクトにまとまっている過ごしやすいホテル。受付の方々の愛想が良く好感を持てる。リンラン通りも近くベトナム料理や日本食のお店にも困らない立地。スパも徒歩圏内で幾つかあるので観光で疲れたらヘッドスパ、フットスパ、ボディマッサージなど気軽にコスパ良く立ち寄れるのも嬉しい。朝食は近所のフォー屋に入り浸ってしまったので評価はなし。設備としては、部屋のトイレにウォシュレットがついているのが良い。サークルKが近くにあるのでちょっとした買い物にも助かる。日本大使館が近いので、日本人であれば万が一の際の安心感が持てるのではないかと思う。

6/10

Pleasant

24 Nov 2025

Michiko

地下に有るスパは全く良くは無かったです
そのほかは満足です

8/10

Excellent

02 Nov 2025

Akira

スタッフが親切だった

6/10

Pleasant

31 Oct 2025

KAZUHIRO

朝食レストランのスタッフが無駄話が多く、気が付かない事が多い

Business

10/10

Exceptional

22 Aug 2025

KAZUO

ロッテマートや日本食店も近く良かった

Business Self

8/10

Excellent

10 Feb 2025

ISAO

シャワー水圧がもう少し高いとよかった。

Leisure Friends

10/10

Exceptional

03 Jan 2025

Akihiro

綺麗です

Leisure Friends

10/10

Exceptional

28 Dec 2024

KAZUHIRO

設備、立地がとても良く
出張で毎回リピートしてます。

Business Self

8/10

Excellent

30 Jul 2024

SATOSHI

スタッフの対応がとても良い
フロントのスタッフは2名ほど日本語が話せますし
とても親切で親身になってサポートしてくれます。
朝食のPHOはすっかり気にいりました。体に優しいですね。メニューにないBac-Xiu（コーヒー）を頼んだら、心用無料で提供してくれました。

Business Self

10/10

Exceptional

25 Jul 2024

Akira

Morning was tasty.

Business Self

10/10

Exceptional

25 Jul 2024

EIJI

全般に良い滞在でした

Business Self

8/10

Excellent

23 Jul 2024

Yusuke

受付対応良かったです。

8/10

Excellent

28 Jun 2024

JINYOUNG

작지만 알찬 호텔

하노이 시내에 위치한 작은호텔입니다.
일본대사관이 가깝고, 롯데호텔도 5분거리정도 됩니다.
로비는 작지만 친절하고 전문적인 응대를합니다.
룸은 중간규모이고,깨끗한편입니다.
조식은 베트남요리와 빵류, 요청시에는 계란요리와 쌀국수를 제공합니다.

Business

8/10

Excellent

22 Mar 2024

Kazuhiro

部屋は広く快適でした。
朝食のフォーが美味しいです。

Business Self

10/10

Exceptional

13 Mar 2024

SAYURI

近くにカフェやレストランも多くて困ることが少なかったです。申し込んだら一日タクシーを手配していただけたり、移動に困った時も助けていただけました。ホテルの従業員の方もとても親切でした。内装やお部屋も清潔感がありました。

Leisure Friends

10/10

Exceptional

25 Nov 2023

takafumi

綺麗

Business Self

10/10

Exceptional

07 Sep 2023

Nicole Lynn

The staff was welcoming and friendly

Leisure

10/10

Exceptional

22 Apr 2023

Junichi

部屋には日本製のウォシュレットがあります。
周辺もコンビニやベトナム料理店もあり、快適に過ごせた

Business Self

8/10

Excellent

03 Apr 2023

Hiroumi

スタッフの対応が良く気持ちよく過ごすことができました。
スパを利用していないので、次回は使用してみたいと思います。

Business Self

6/10

Pleasant

27 Nov 2022

Tetsuya

スパが。。

スパの技士のレベルとサウナの温度が低い

Friends_and_family Friends

10/10

Exceptional

18 Apr 2022

MASAHIRO

コロナ禍で2年ぶりの滞在でしたが変わらず良いサービスに満足出来ました。

Leisure Self

10/10

Exceptional

01 May 2021

Takanari

静かで、清潔感もあり、受付の対応も素晴らしい！

Business

10/10

Exceptional

05 Nov 2020

Verified traveler

조식도 훌륭하고 쾌적하고 조용했습니다.
인근 롯데센터도 가깝고 일본 대사관 카페거리와도 가까워 식사할 곳도 많고요. 만족스럽습니다.

Business

8/10

Excellent

07 Apr 2020

NOBUHISA

仕事利用なら大丈夫

いつも仕事で利用しています。
どこに移動するにしても大丈夫な場所ですが、旧市街へは遠いです。

Business

10/10

Exceptional

07 Mar 2020

SATOSHI

立地・広さ良し、快適、お勧め。

ハノイの中心かつ大通りに面していてロケーションは最高。
また部屋は広くて清潔でとても快適だった。
ホテル内にスパもあり旅の疲れを癒すこともできリフレッシュできる。
次回ハノイに宿泊するときはまた宿泊したい。

Business

8/10

Excellent

19 Feb 2020

Verified traveler

まあまあ。ハノイの同等レベルの他ホテルと比較して1000～2000円の割高感

相対的には価格から鑑みて、こんなもんかな、という感じ。ハノイの同程度のホテルと比較すると2000円ほど高い設定だと思うが、かと言って、文句を言うほどでもない。
部屋は新しく、非常にモダン。金庫、アメニティなど施設も充実している。しかし、ハノイの同レベルと他のホテルと比べると、だいぶ狭い。
朝食付きのプランだったが、料理のバリエーションはまあまああったものの、味がどれも美味しくない。この点は残念。
地下にスパが併設されているが、これは◎。料金も安く、施設も清潔で新しい。

Friends_and_family Family

10/10

Exceptional

27 Jan 2020

IWATSUKI

快適でした！

初めて利用しましたが、フロント対応も良く、快適に過ごせました

Business

10/10

Exceptional

23 Jan 2020

tadahiro

新しく奇麗なホテルでした。すぐ近くにサークルKがあり、またロッテホテルも近くレストランを探すのには苦労しませんでした。
スタッフも親切で、対応も良かったです。
次の機会にも使いたいホテルです。

Business Self

8/10

Excellent

15 Jan 2020

Verified traveler

フロントには日本語が話せるスタッフがいて快適に宿泊できました。
日本大使館の近くで日本人も多く、安心できる立地です。
残念なことは窓からは隣のビルしか見えず、景観は良くありませんが、部屋は綺麗に清掃してありビジネスユースとしては満足できるものです。

Business

10/10

Exceptional

11 Jan 2020

Verified traveler

予約の際に指定し忘れたので喫煙可の部屋に泊まることなったのか分からないが、部屋が煙草臭く少し不快だった。ベッドメイクもいつもはシワなく綺麗にしてくれているのを見ているので、それから比べると今回は少し雑だった

Business Self

10/10

Exceptional

04 Jan 2020

Daniel

직원들이 친절하고 방의 청결상태가 좋았습니다. 그리고 위치도 나쁘지 않았습니다. 앞으로 하노이 갈 때에는 계속 이용할 생각입니다.

Business Self

10/10

Exceptional

02 Jan 2020

ぽめぽめ

年末年始に4泊しました。
1日だけ1人多く泊まる事になりエキストラベッドを頼みましたが、快く受けてくださり、直ぐに準備してもらいました。また、ホテルで両替も出来てとても便利でした。
ホテルの前の道路は夜には車もバイクも少ないのでとても静かでよく眠れました。

Leisure Family

2/10

Poor

23 Dec 2019

HAKYONG

Your hotel need improve

I Feeled not kind them. Because they mistake me give a room.

and different with last year kindness.

Business

8/10

Excellent

17 Dec 2019

hito

部屋の匂いが少し気になりました。昼間、工事の音がうるさい。バッグを開けるスペースがなく、床で開けました。シャワールームが。カーテンでなくガラス。

Business Self

8/10

Excellent

11 Dec 2019

Ogi

設施不錯,地點也方便

Business Self

10/10

Exceptional

04 Dec 2019

Verified traveler

正規獨棟飯店，雖不大但應有盡有！而且進房間後就可以感受到濃濃的日式飯店的管理，有免治馬桶、裝置都有感受到日式的服務，雖空間不大，但很溫馨舒服！早餐選擇多，吃得很開心，真如網上評價，可信度很高，大推，之後若有機會仍會選擇入住～

Business Self

8/10

Excellent

20 Nov 2019

小鉄

良いホテルです。スパもあるのですが帰りが遅くて行ったことがありません。

Business Self

10/10

Exceptional

19 Nov 2019

Verified traveler

今回はバスルームがユニットタイプの部屋でした。部屋自体は広くベッドも広く快適でしたが、バスルームだけは狭くて使いにくかったです。あと、シャワーが中々お湯にならず、またどちらにハンドルを回せばお湯になるのか分かりにくいのが難点です。
あと、今回朝食で食べたマンゴー、あとマンゴージュースが少し臭いがしました。この日は他に何も食べなかったのですが下痢になりました。

Business Self

10/10

Exceptional

12 Nov 2019

Verified traveler

設備自体も新しく且つ清潔に清掃もされており、非常に快適な時間を過ごせました。
トイレに電動ウォシュレットがついているのも、日本での生活に慣れている身としては助かります。
朝食のビュッフェも品数豊富で卵料理、麺料理はその場で作ってくれ温かいものが食べられます。
コストパフォーマンスが非常に高いホテルだと思いますし、また泊まりたいと思います。

Business Self

8/10

Excellent

03 Nov 2019

Verified traveler

The room design was bad as you would need to pass through the door to grab the towel. The gym was off early at night. Tissue was not refilled.

The room was clean and at good location. Breakfast was ok.

Business Self

8/10

Excellent

26 Oct 2019

Verified traveler

施設も綺麗にされていて、スタッフの対応にも満足です。

Business Self

10/10

Exceptional

24 Oct 2019

Verified traveler

大通りに面しており、Ｌｏｔｔｅショッピングセンターまでも徒歩圏内で便利だった