Sao Paulo Tatuape, Affiliated by Meliá

10/10

Exceptional

12 Oct 2025

Luis

Spacious rooms

Leisure Self

4/10

Poor

26 Aug 2025

carol

Some areas were dirty, theres a large splatter 0n the sixth floor Corridor ceiling, no one cleaned it or paint it over

Leisure Family

10/10

Exceptional

24 Aug 2025

karen

The only downside about this hotel was the mold in our room

6/10

Pleasant

27 Jul 2025

Elaine

The room was spacious and well equipped; however, the floor I stayed on had a noticeable musty smell. The bathroom could use some remodeling. It was winter, and I was only provided with a thin blanket in addition to the sheet. The breakfast is very good, with plenty of options. The lobby is beautiful and modern.

Leisure Family_with_children

6/10

Pleasant

10 Jul 2025

Joao Mendes

Room was clean and comfortable, tough the chairs could get a refresh, staff was friendly and courteous, the location is great, close by malls and public transportation (Subway) and safe to walk around during the day.
My only complain is with their Wi-Fi, it simply didn't work during my stay. Their IT team was helpful and tried to troubleshoot and showed YouTube from their phones but we know streaming can't really compare with a MS Teams Call, I even switched to another floor where it was working a bit better, but still it was not even close to what would be needed for corporate use. I had to take all my calls audio only and even so, the audio was choppy and breaking, was unsuccessful trying to use camera or sharing screens, so be aware of that if you plan to work during your stay as I did.

Business Self

2/10

Poor

10 Apr 2025

Giovanni

The worst check in ever

I was unable to check in because the room was not cleaned. The solutions provided were illogical, as I was required to pay out of my own pocket for the night in another hotel, as well as for transportation, and then request a reimbursement the following day. All of this without any formal or physical documentation, as they did not have official letters bearing their logo. After four and a half hours, I was offered solutions directly by Hotels.com, and they corroborated the situation by contacting those responsible for it. I must point out that this was going to be my first visit to the city and my first time staying at the Meliá hotel chain. However, I doubt my company, my family, and I will ever stay there again.

Business

2/10

Poor

07 Mar 2025

Lorenz

I am writing to share my unfortunate experience at the Meliá Tatuapé on Thursday, December 12, 2024, which occurred during my check-in at approximately 9:20 PM.

Upon my arrival, I found the entrance area vacant, except for one employee at the front desk wearing a name tag that read, “Hendell - Trainee.” He was engaged in a telephone conversation, which concluded after about five minutes with a “beijo” (kiss in Portuguese). During this time, I waited patiently but grew increasingly uncomfortable due to a large ventilator behind the desk that directed a perfumed scent towards me. The scent, reminiscent of a cheap, all-purpose cleaner, caused my eyes to sting and water.

Pressed for time and already unsettled, I was further disappointed when Hendell, who had seen me pacing for several minutes, finally addressed me. He located my reservation and informed me of the charges. To my surprise, the amount was higher than the price I had booked via Expedia, where the listing clearly stated that all taxes and fees were included.

When I questioned the discrepancy, Hendell insisted on a “voucher” from Expedia. I explained that I only had an “itinerary” and struggled to access it on my phone due to my watering eyes. I requested that he verify the information directly on the Expedia webpage, which explicitly displayed the room rate as inclusive of all charges. Unfortunately, Hendell refused to acknowledge this and continued to demand a voucher.
After 15 min, my patience wore thin, I left.

Business_and_leisure Partner

10/10

Exceptional

03 Mar 2025

Kenia

I like everything, the accommodation and customer services was excellent!! The breakfast was delicious and a lot of varieties.

Leisure Friends

10/10

Exceptional

09 Feb 2025

Intrepid

Since 2014 I’ve stayed at the former TRYP, now Meliá Hotel! The hotel is very nice and quiet. The neighborhood is very nice, with plenty to local shops and a 15 minute walk down to the Tatuapé Mall! The rooms are very nice and the staff very friendly and helpful! I highly recommend that Hotel!

Leisure Friends

8/10

Excellent

03 Feb 2025

Jerry Keith

The hotel was very nice and very clean. The restaurant had many options and the food was very good. The only thing I was disappointed about, was the pool. I like to spend a lot of time by the pool and meet other people and enjoy the sun. The pool is extremely small and nobody uses it. My only complaint and I am still working on this, I paid cash for almost every meal at the hotel and then when I was checking out late at night, after the restaurant had already closed, I noticed on my bill they had charged at least four dinners to my account, which I paid for in cash. I am still trying to work this out, but this left me with a bad impression.

Leisure Self

10/10

Exceptional

21 Jan 2025

Cornelia

It was awesome

10/10

Exceptional

20 Jan 2025

paul

Very helpful staff when I needed help after the restaurant closed

Leisure Partner

8/10

Excellent

03 Jan 2025

Mauro A.

Boa opção para negócios na ZL

Hotel limpo, quarto confortável e bem localizado para quem necessita estar na Zona Leste de São Paulo. O café da manhã começam a servir às 7:00 am, portanto incoerente com um hotel para negócios em São Paulo, onde neste horário você provavelmente necessita já estar a caminho de um compromisso

Business

8/10

Excellent

19 Nov 2024

Cristiane

Very good

Business_and_leisure Self

10/10

Exceptional

23 Oct 2024

Roger

Great

The front desk help a lot , nice location and good service

Self

10/10

Exceptional

12 Aug 2024

Sarah

Funcionários extremamente educados e atenciosos, roupa de cama e banho muito cheirosos. Só achei a qualidade da tv ruim (tv pequena e com o som ruim).

Partner

10/10

Exceptional

08 Aug 2024

Khalifa

Friendly staff and clean.

Business_and_leisure Partner

10/10

Exceptional

12 May 2024

Roger

Good stay

Really nice hotel .

Self

10/10

Exceptional

16 Feb 2024

Frederick

.

10/10

Exceptional

05 Jan 2024

Jeffrey

Seeing the hotel property was good enough. Checking in was even better. Igor was friendly and attentive. I wish I could personally thank him for an incredibly helpful receptionist and easing so much of stress coming into 13-hour layover. He added to the positive first impression I had of the São Paulo Tatuapé. Being in this hotel, overall, made my day, if not my whole trip. I was head-over-heels in love with my room. It was big and spaceous. I loved that the fridge was stocked with Brazilian beverages, too, and there were treats available. It's incredibly sad that I stayed there on a layover. I wish I had more time in this amazing property.

Leisure Self

10/10

Exceptional

26 Dec 2023

Maile

It was perfect except the 7:30am call we got asking if anything was going on in the room. Apparently an alarm went off, though we have no idea what it was, we were alseep when the call came in.

Friends_and_family Family

8/10

Excellent

04 Dec 2023

Brian S.

Nice hotel and breakfast was okay. They didn’t have any English Channels, TV was small.

Business

8/10

Excellent

25 Sep 2023

Joir

Good stay (based on premium superior room)

I booked this room for my parents, the premium triple room was big enough for three people to stay, spacious and comfortable. The only com they made was, the curtain should be darker, like a black out curtain. Breakfast was good and service good too.

Friends_and_family Family

6/10

Pleasant

24 Sep 2023

Joir

Good hotel, easy enough

This is based in my room only: I travel a lot and stay in many range of rooms around the world, I stayed on standard room because I got a deal from hotels.com and I must say, it was standard of standard room. Bed linen not fitting in the bed properly, no duvet cover or blanked covering the bed (I never saw a bed in standard room not be covered with a blanket or duvet) it had only had a bedsheet. No black out curtain. I prefer a very dark room as I like to sleep late.
Room very spacious. Breakfast was good enough for a continental. Staff was very good.
Would I go back to this hotel? On a standard room, no.
My parents stay on superior room which was good.

Self

10/10

Exceptional

05 Jun 2023

Carmen

Love the shower and restaurant. Ask the people were very, very awesome, polite and helpful! Going to recommend highly!
Great stay, obrigada!

Leisure Friends

8/10

Excellent

15 May 2023

Haresh

Very helpful Staff, nice atmosphere

Business Self

10/10

Exceptional

03 Apr 2023

Kimberly

I absolutely love this property and the staff. I checked out of another hotel early to come stay at this property for the remainder of my stay. Every single person that works reception is amazing and so friendly and welcoming. The restaurant and bar staff members are also very welcoming and accommodating. This is where I will stay all future visits. I would like to thank everyone at this property for treating me like family.

Leisure Self

10/10

Exceptional

15 Mar 2023

Hugo

Great hotel. Great service. Half way from GRU to Sao Paulo center. Great attentive and supportive staff. Bead and pillows are a plus.

Business Partner

6/10

Pleasant

24 Jan 2023

Kaylynn

This hotel is very basic. The pictures make it look much better than it really is. I understand it is cheap, however I saw many other hotels nearby that were much more clean and better standards. There is not much to do around this hotel either. I don't recommend if you are on a vacation, but a quick business trip would be perfect.

Leisure Partner

10/10

Exceptional

21 Aug 2022

Isabela

Perfect for what we needed.

It was great. No issues at all. Room cozy. Shower amazing. Everything clean. Price was amazing. Near everything that we needed. Near bus stop, food trucks, mall, Uber easy access, subway near by.

Friends_and_family Family

6/10

Pleasant

12 Aug 2022

Javier

Average overall. Good service though!

Very average hotel, not many good places to eat. Area is not dangerous but it’s not safe either at night.

Business

4/10

Poor

25 Apr 2022

Eugene

Bad service

Hotel had no ac . 90 in the room . They charged me extra for early check-in after they checked me in . Called my room after they checked me in . Had no chance to reverse it . They also over charged me a night

Partner

6/10

Pleasant

23 Apr 2022

Eugene

This time it was ok .

Partner

8/10

Excellent

22 Feb 2022

Arnold

Good place

Leisure Partner

10/10

Exceptional

28 Dec 2021

Eugene

Great

8/10

Excellent

09 Dec 2021

steven

Quiet clean rooms

Leisure Partner

8/10

Excellent

30 May 2021

Gary

Fake eggs for breakfast but good hotel overall.

It was pretty good. Friendly staff.

The breakfast buffet was alright. The eggs were FAKE though.

Self

2/10

Poor

21 Feb 2021

Shirlei

Não recomendo. Hotel pão duro

Recomendo o hotel somente pela localização, demais opções não recomendo o hotel. A começar pelo check-in: hotel não possui funcionários para ajudar nas malas, na recepção a funcionária Jessica foi muito educada. O hotel te oferece apenas 1 toalha para banho, 1 coberta fininha que se encontra dentro do armário no quarto, ar condicionado não funciona, mandaram um funcionário verificar o ar condicionado mas continuou não funcionando (o quarto estava muito quente eu não consegui dormir a noite por causa do calor), colchão desconfortável (colchão barato e de baixa qualidade), pouca opção de canais na TV, frigobar vazio (se vc quiser consumir algo tem que pedir na recepção) Café da manhã: os pães e bolos estavam secos e duros (não eram frescos), suco de laranja aguado e sem gosto de natural, comidas estavam frias, hóspede não pode comer a vontade pq colocam 2 funcionários para servir o café da manhã e eles ficam controlando a quantidade de comida.

Partner

6/10

Pleasant

04 Jan 2021

Pedro

The hotel was good, the bed was comfortable but the bathroom had mold.
The receptionist Luisa was rude and very unprofessional all the time. We were at the hotel for almost two weeks and she mistreated us all the time. They should give better training to the employees.

Friends_and_family Family

10/10

Exceptional

13 Nov 2019

Amy

No complaints! simply wonderful!

Everything was amazing! The front desk staff all spoke English, I had a great view, my room was big, beds were comfy, and breakfast was pretty good. I loved talking to the staff and was well informed. I will definitely be staying here again!! Luiza is the best!

Self

8/10

Excellent

04 Oct 2019

Verified traveler

Good value hotel for business

Good functional hotel especially if need to be in the area. Friendly staff. Good breakfast, didn’t try their evening menu or room service. No tea/coffee in room but ok stocked mini bar. Check in and out was quite slow.

Business

10/10

Exceptional

27 Jun 2019

Daniela

Awesome stay

My stay was nice and comfortable.

Family

10/10

Exceptional

03 Jun 2019

Verified traveler

This hotel rocks!

This hotel has a great location and is very safe. I enjoyed the quick walk to the train station. Will definitely stay her again!

6/10

Pleasant

18 May 2019

Joey

The a/c did not work and it was only blowing air the whole time. I could live with it but expected it tonat least work.

Business Self

8/10

Excellent

21 Mar 2019

Verified traveler

TRYP Sao Paulo Tatuape Hotel

I had booked a Premium Queen Room and the Comfort was not as expected. The A/C was not working well and did not Cool the Room.

2/10

Poor

03 Feb 2019

Ronaldo

Nice place, but not well maintained

No A/C um the room, it was over 90 degrees f. We asked for a fan and it came one already broken. The breakfast was less than okay. Their sheets wasn't clean and pretty worn out. Every staff member was nice and polite, tried to help fixed, but all problems were beyond their possibilities.

Friends

6/10

Pleasant

03 Feb 2019

Vitor

Air conditioning not working properly

Air conditioning not working properly. Room was too hot even after an attempt to repair it.

Partner

10/10

Exceptional

28 Jan 2019

Vitor

Very good

Recommend it

Partner

8/10

Excellent

20 Jan 2019

Gabriel

Clean and comfortable for a fair price

Good service, comfortable room, clean facilities.

Partner

10/10

Exceptional

10 Oct 2018

Anthony

We used the hotel as home base as we spent time visiting family. We found the hotel and services very accommodating and very comfortable. I liked the design of the openness of the hotel, outdoor light in the hallways and in the rooms.

Partner

8/10

Excellent

18 Jun 2018

Verified traveler

Not much alternative in the area.

10/10

Exceptional

30 Jan 2017

George

Comfortable Hotel in Interesting Neigborhood

I've stayed there 3 times and explored & enjoyed the neighborhood each time. Lots of interesting shops and very tasty restaurants fill the area. Two different & interesting malls are close by, one well within walking distance. The staff is very polite and helpful with all your needs. The rooms a very comfortable and roomy, and the maid service is excellent.

10/10

Exceptional

12 Sep 2016

Ish

Nice hotel close to my needs

Very good experience again with Tryp. I have been in this hotel for couple times and it always a good place to be. The breakfast is the best, the rooms are large, clean, comfortable. The location of this hotel is very accessible specially when you have to be near by the Belenzinho for example.

6/10

Pleasant

03 May 2016

Stuart

WiFi Problems

WiFi connection was slow and the Reception was not interested in my compliant!

Luckily, most of the surrounding bars / coffee shops near the hotel had free WiFi therefore I completed my online check-in for my flight drinking a Brazilian coffee!

Family

2/10

Poor

30 Apr 2016

Verified traveler

In financial trouble?

Room safe didn't work on arrival, lamps in room didn't work, no restaurant as it is under renovations, AC in room never got below 24C, most of the equipment in the fitness room was \"out of order\". Staff were friendly and helpful, though.

6/10

Pleasant

24 Dec 2015

Verified traveler

Not a nice hotel

I was looking for a hotel CLOSE to Guarulhos Airport. This hotel should NOT be presented as an airport hotel. It is at least 25 minutes away. Unfortunately the photos on Expedia are much better than reality. Breakfast was terrible.

I arrived at 9:00 a.m. and left at 8:00 p.m. I was forced to pay 2 nights!!! I was not able to get a day pass or a late check-out.

I will never come back or recommend this hotel.

10/10

Exceptional

06 Mar 2026

Wallace

Muito boa e curti demais .

Business Family

10/10

Exceptional

03 Mar 2026

Silvia

Hotel muito confortável, com excelente café da manhã, equipe muito cordial. É nosso hotel preferido em São Paulo.

Friends_and_family Family

10/10

Exceptional

27 Feb 2026

Anne

Tudo ótimo

Partner

6/10

Pleasant

26 Feb 2026

Claudia Ayako

Pontos negativos: o chuveiro não mantém a temperatura quente, do nada a água esfria. Se precisar de talheres no quarto, vc tem que ir buscar, do contrário é cobrado uma taxa pra entregar no quarto. A piscina é bem pequena (a foro da Hoteis.com engana)

Partner

10/10

Exceptional

24 Feb 2026

Andrea

Quarto impecável, comida excelente e equipe prestativa

Business

8/10

Excellent

23 Feb 2026

Roberto

O cofre no quarto, não funcionava.

Friends_and_family Family

10/10

Exceptional

18 Feb 2026

Edna

Sim, o quarto sempre impecável .

Partner

10/10

Exceptional

17 Feb 2026

Mauricio

Quarto, banheiro e café excelentes! Equipe super atenciosa

Friends_and_family Family

10/10

Exceptional

13 Feb 2026

Cleves M

Sim

Business

10/10

Exceptional

10 Feb 2026

Cristiane

Quarto bom. Limpo. Bem silencioso.

Business

8/10

Excellent

08 Feb 2026

sergio

Fiquei surpreendida com o quarto muito bom , limpeza , chuveiro excelente e ar funcionando perfeitamente. Equipe educada . Cafe da manha muito bom tbm . So nao dei 5 estrelas porque o estacionamento o carro fica muito tempo fora e nao gosto !

Partner

10/10

Exceptional

08 Feb 2026

leonardo

Tudo ótimo

10/10

Exceptional

03 Feb 2026

keila fogaça

Equipe, silêncio e café da manhã!

Business

8/10

Excellent

25 Jan 2026

Alessandro

Bin ich Seite 2012 immer gut immer alles sehr nett

Business Friends

4/10

Poor

06 Jan 2026

Fabiana

Quarto com cheiro forte, ruim....
Hotel ta velho,....uma pena.

8/10

Excellent

02 Jan 2026

Rodrigo

Área de café da manhã com ar condicionado desligado precisei pedir para ligar pois ambiente estava abafado , achei que não precisasse pedir pois com o calor que está fazendo ultimamente é muito importante o ar condicionado ligado para o ambiente para o café da manhã torne a experiência mais agradável é isso incomodou bastante

Business

10/10

Exceptional

01 Jan 2026

Viviana

Receptionist molto cordiale e disponibile

Self

10/10

Exceptional

25 Dec 2025

Mauricio

Minha esposa e eu amamos nos hospedar nesse hotel!
Equipe gentil e ágil, localização excelente perto de tudo
Maravilhoso café da manhã
Quartos muito bons

Business

10/10

Exceptional

25 Dec 2025

Mauricio

Sim

Business

10/10

Exceptional

25 Dec 2025

Fernando

Atendimento

Partner

8/10

Excellent

16 Dec 2025

Anderson A

Café da manhã muito bom

Business

10/10

Exceptional

10 Dec 2025

rose mary

Tudo estava impecável. O tratamento na recepção é ótimo. Ótimo café da manhã. Super indico 😉

Business Partner

10/10

Exceptional

09 Dec 2025

George

O quarto é muito limpo e amplo, e o café da manhã é variado.

Friends_and_family Family

10/10

Exceptional

06 Dec 2025

Luiz Marcos

Top
Muito nom

Partner

8/10

Excellent

29 Nov 2025

Fabrício

Localização!
Me colocaram em um quarto com cortina no Box, não sei se todos são assim ou se aquele quarto era PCD, não gostei.
Café da manhã pode melhorar.

Partner

10/10

Exceptional

27 Nov 2025

JULIO

O QUARTO ESTAVA OK, PESSOAL DA RECEPÇÃO ATENCIOSOS E GENTIS.

Business

8/10

Excellent

16 Nov 2025

Flavio

.

Partner

8/10

Excellent

14 Nov 2025

CAMILA

O Hotel é muito bom. Quarto e
Café da Manhã muito bons. Umhgo

Business Partner

10/10

Exceptional

13 Nov 2025

Andrea A

Sim

Business

8/10

Excellent

12 Nov 2025

Ratko

Das ZIMMER war super sauber

Partner

10/10

Exceptional

09 Nov 2025

Forelegal

Atendentes super queridos, bem humorados e solicitos. Estrutura excelente e café da manhã com muitas opções.

Business

10/10

Exceptional

07 Nov 2025

Pablo Higor

Tudo limpo e bem organizado.

Business

10/10

Exceptional

07 Nov 2025

Laura

Quarto muito bom, espaçoso, roupa de cama limpa, chuveiro excelente. Café da manhã ótimo, R$ 48,00 por pessoa, cobrado à parte.

Partner

10/10

Exceptional

07 Nov 2025

Bruno

A localização do hotel é muito boa, o café da manhã é muito bom, mas os quartos já estão começando a mostrar sinais de desgaste, já é hora de pensarem em um Refit dos quartos.

Business

10/10

Exceptional

05 Nov 2025

Mauricio

Custo benefício

Business

8/10

Excellent

02 Nov 2025

Claudemir

Quarto bom, cama boa, roupa de cama boa, café muito bom mas o banheiro do quarto bem ruim.

Friends_and_family Family

10/10

Exceptional

27 Oct 2025

Dante

Tudo perfeito, sem detalhes.

Business

10/10

Exceptional

26 Oct 2025

Joyce

Atendimento excelente.

Partner

4/10

Poor

24 Oct 2025

Fabio Augusto

Cheiro de ar sujo

Partner

10/10

Exceptional

23 Oct 2025

Lucas

Muito bom

Partner

10/10

Exceptional

13 Oct 2025

Ana Graziele

Café da manhã espetacular

6/10

Pleasant

12 Oct 2025

Edinaldo A

O ar condicionado não funcionava e o chuveiro não esquentava adequadamente

Partner

10/10

Exceptional

11 Oct 2025

Lucia

Bom como sempre

Business

10/10

Exceptional

10 Oct 2025

Solange

Sim havia muitas lojas e restaurantes nas ruas paralelas do hotel, só o restaurante do hotel é muito caro e a porção muito pequena! Pedi um risoto ao Pesto com camarões! Veio 1 porção muito pequeno e 1 camarão em cima do risoto!!
Muito chutado preço 80,00. Fiquei com fome!!

Business