Name: Halekulani Okinawa
Address: 1967-1 Nakama, Okinawa Main Island, 904-0401, JP

6/10

Pleasant

28 Jul 2026

Thomas

The hotel itself is clean and updated. The rooms are spacious. It was a lot of families and young kids running around having fun. zero romance and not where I would go if it was just my husband and me. The staff is friendly, helpful and no shortage of towels. The breakfast Buffett was mediocre and very expensive for what was offered. There are other alternatives which were pricier. We ate at all the restaurants and they offered Shani Shani, pre selected meals (we had to do these a week ahead of arrival). No spontaneity there.
The gym was clean and staff attentive. The pools are warm and views are beautiful especially at sunset. BUT the ocean is not swimmable so it’s a long way to go and not really enjoy the ocean due to rip tides, sting rays and sea snakes. There are not a lot of activities going on so really just sitting at the adult pools. One adult pool by the kids pool had service and the other was scarce.
Again, if you’re looking for a fun place with young kids while checking out Japan, this is the spot.

10/10

Exceptional

26 Jul 2026

Steven

Stunning hotel in a stunning location. Amazing staff. Fantastic breakfast. Best hotel we have ever stayed at.

10/10

Exceptional

26 Jul 2026

Xi

The wifi is a bit slow. Everything else is perfect ! staff is super friendly and helpful.

10/10

Exceptional

24 Jul 2026

Louis

Beautiful beautiful resort

8/10

Excellent

21 Jul 2026

Mark

Room was ok, but not in accordance with the price paid. Check-in was long and very poorly managed. The beach is ok, but there is a designated area only, and a designated time of use. 09:00-17:00. Everything seemed to come with a charge and having stayed at similar priced properties in Tokyo and Osaka, it was a let down in service and substance.

Friends

10/10

Exceptional

19 Jul 2026

Diego

Outstanding Service with excellent breakfast

Family

10/10

Exceptional

17 Jul 2026

HAMED

Wonderful resort

Family_with_children

10/10

Exceptional

14 Jul 2026

Danny

Great place to stay, the pool is lovely for kids. Restaurants are great too.

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Leslie

We celebrated our honeymoon and it was the most amazing experience ever! Didn’t want to leave.

Partner

10/10

Exceptional

01 Jul 2026

Brian

This is an excellent hotel in Okinawa. Amazing staff, extremely polite and helpful. Plenty of activities for the family. Great buffet breakfast, must try.
You won't regret staying here

Family

10/10

Exceptional

28 Jun 2026

Megan Marie

Absolutely stunning property. This was an oasis in Okinawa. From the moment you arrived, Halekulani delivered. Impeccable service, welcome drink, top notch food, nightly turn down service, room amenities, and items in the room you can use during the trip and keep (flip flops, beach bag). The bed is so comfortable and we had fantastic sleep. The shower head was rain style and had great pressure. The rooms had incredible sound proofing and beautiful views from the balconies. The pools were peaceful and the staff was very helpful in securing chairs for you. The swim up pool bar had fantastic drinks and the staff were super friendly. Really beautiful view everywhere around the resort. We hope we can return!

Friends

10/10

Exceptional

25 Jun 2026

Abel

Perfect ocean view with perfect staff, both infinity pools are breathtaking

Family_with_children

10/10

Exceptional

10 Jun 2026

Ramya

We stayed at Halekulani Okinawa for three nights and had a wonderful experience. The property is absolutely beautiful, impeccably maintained, and truly lives up to its five-star reputation.

One thing to note is that the spa was fully booked during our stay. Access to the natural hot springs is through the spa, so if you plan to use those facilities, I strongly recommend making reservations well in advance.

The resort offers four on-site restaurants, which provided excellent dining variety throughout our stay. The only drawback was that while most restaurants were able to accommodate a gluten sensitivity, the Japanese restaurant was unable to do so.

We visited in early June, and unfortunately the weather was not very cooperative. Based on our experience, I would suggest visiting later in June for a better chance of enjoying the outdoor amenities.

Overall, the property was outstanding, the service was excellent, and we thoroughly enjoyed our stay. A true five-star resort that we would happily recommend.

Family

10/10

Exceptional

07 Jun 2026

silvio

Beautiful Hotel Everything it’s nice about this place

Partner

10/10

Exceptional

28 May 2026

Jennifer

This place is beautiful and the staff are super friendly and helpful!

Partner

10/10

Exceptional

28 May 2026

Elizabeth

This resort was phenomenal. The attention to detail was really amazing. The staff was incredibly helpful. They had great things for kids (mine just wanted to stay in the orchid pool all day) but lots of adult only things as well so I feel like everyone would like this report. They honestly did so well with our kids. I am used to the US thoug, where people don't seem to like kids much. The amenities were top notch.
We only got pool snacks there and had dinner one night at Room without a key so I can't speak to the other restaurants there. Our kids would have made the dining experience not as nice so we opted out. But dinner was really good the night we had it. We did go to the Spectra bar once for sunset and I had the best martini I've had in my life. (The Kokushu martini)
After being in Japan for two weeks trekking from city to city, it was really nice to recharge here before heading home.

Family_with_children

10/10

Exceptional

26 May 2026

Joanne

Beautiful resort with a relaxing, Hawaiian vibe. The friendly, helpful staff were always polite and welcoming. Their breakfast buffet offered much variety and we were not tired with it even by the third day. This is a very well kept, clean resort that we hope to return to one day soon.

Family

10/10

Exceptional

15 May 2026

Sarah

One of the best buffet breakfasts ever. The whole experience was amazing.

Family_with_children

10/10

Exceptional

14 May 2026

Richard

The property is truely amazing from the moment you arrive. The rooms are incredible with spectacular views, the dining is superb, the breakfast is excellent and all the staff are so friendly and helpful. We loved this hotel. There are also great dining options outside the hotel as well.

Partner

10/10

Exceptional

02 May 2026

Kevin

We spent the final part of our honeymoon at Halekulani Okinawa, and it was the absolute highlight of our trip. From the moment we arrived, we were treated like true VIPs. To our delight, the hotel surprised us with a room upgrade for our honeymoon, the staff even organized late checkout which was much appreciated. The level of hospitality here is world-class—every detail was handled with so much care and grace. It made our special trip feel truly magical. We cannot wait to return!

10/10

Exceptional

29 Apr 2026

Yolene

This is the best hotel in the world! The staff go above and beyond! Everyone is so kind ! The property is spotless and pictures don’t do it justice for how beautiful it is!!! Major shout out to Miho at aomi the Japanese restaurant she made my 30th birthday so memorable ! And went above and beyond! Also enjoyed sunset bar with Axel and the elder gentleman and young woman with short hair who always has such a bright smile on her face! Also Amy from the spa was sooo kind! Last the pool guy at the upstairs sunset pool was incredible as well! This is the first property that was 100/10 for me and made me realize 5 star hotels shouldn’t be called 5 star. Miss you guys and can’t wait to come back- Yolene O.

Partner

10/10

Exceptional

21 Apr 2026

Remi

I recently stayed at Halekulani Okinawa for my birthday, and it was truly an unforgettable experience. The room was spacious with a terrace and ocean view, and I was able to fully relax and enjoy their pools and the peaceful resort atmosphere.

The food and beverage program was exceptional. I enjoyed a wonderful kaiseki dinner at Aomi, creative cocktails at Sunset Bar Spectra, and at House Without A Key the green salad with Okinawan sea grapes and the Halekulani Okinawa original soufflé pancakes were both outstanding. Above all, the warmth and attentiveness of the staff left a deep impression on me. I especially moved by the handwritten note from a bartender I had the chance to speak with at Sunset Bar Spectra.

This was my first visit to Okinawa, and it became not only an unforgettable first Okinawa experience but also the most enjoyable birthday I have ever had. I will gladly recommend Halekulani Okinawa to my friends and family, and I very much look forward to staying here again on my next trip to Okinawa!

Self

10/10

Exceptional

19 Apr 2026

Sanae

As perfect as it can be

10/10

Exceptional

17 Apr 2026

Gabbrielle

Our stay at Halekulani Okinawa was nothing short of exceptional. From the moment we arrived, the staff proved to be the most attentive and responsive team we’ve ever experienced. They anticipate your needs before you even realize them, creating a true luxury experience where you’re never left wanting for anything.

Every meal was outstanding—truly 10/10. The quality, presentation, and flavor made each dining experience memorable, and it was clear that incredible care goes into every detail.

The rooms were impeccable—spotlessly clean, beautifully designed, and incredibly comfortable. Turn-down service and in-room dining were standout highlights that elevated our stay even further.

We also absolutely loved the quiet infinity pool—it was so serene, we could have spent the entire day there without hesitation.

We had seen a few reviews mentioning concerns about the hotel handling its level of business, but we experienced none of that. Everything felt seamless, thoughtful, and perfectly executed.

This was a phenomenal stay, and the team’s hard work truly shows in how valued and cared for we felt as guests. We cannot recommend Halekulani enough and would return in a heartbeat.

Friends

10/10

Exceptional

14 Apr 2026

Tiffany

We loved every moment of our stay and the staff made our honeymoon feel extra special. The resort is clean and beautiful with lush grounds and relaxing pools. Very much appreciated the two adults pool areas with drink/food service (although the prices are unnecessarily expensive). Breakfast buffet is extensive, however we preferred the quiet atmosphere of Shiroux for the set western breakfast menu. The room was very spacious with beautiful decor and stunning views. Would definitely stay if visiting Okinawa again.

Partner

10/10

Exceptional

14 Apr 2026

Mikaila

This property is amazing! The rooms are super spacious and the details are great. We had a suite overlooking the water and loved it!

Partner

10/10

Exceptional

05 Apr 2026

Brian

Lots of children here but adult pools available. Not an ideal couples retreat. But the facilities and staff handle it well and we were not inconvenienced. Sunset wing seems quieter than beach wing. Huge property was enjoyable to walk and nearby roadside and seaside paths offer miles of jogging/ walking/biking. Food was wonderful. Staff was 10/10 although they are sticklers for “officially” checking out rather than just charging your card.

Partner

10/10

Exceptional

04 Apr 2026

Gina

It was spectacular! Don’t hesitate and book now! The attention to detail, nothing goes unnoticed. 100/10!!

Family_with_children

10/10

Exceptional

03 Apr 2026

Celeste

They were beyond helpful with providing gluten free and dairy free/ allergy awareness with the menu and the cuisine. All of the food was fantastic and top notch. The staff was the sweetest we have ever encountered. I will definitely be back.

10/10

Exceptional

30 Mar 2026

Aaron

Halekulani Okinawa exceeded every expectation and was easily the most luxurious resort we experienced during our time in Japan. Traveling as a family of four, we chose to splurge on two rooms in the Sunset Beach Tower, and it was absolutely worth it.

The rooms were stunning, thoughtfully designed, and fully equipped with premium amenities. From the stocked minibar and Nespresso machine to the beach bag and sandals you can take home, every detail felt elevated. The inclusion of comfortable pajamas added an extra layer of comfort. Housekeeping was exceptional with daily service and a relaxing evening turndown.

Service across the entire resort was outstanding. Every staff member we encountered was warm, attentive, and genuinely eager to help, creating a welcoming and seamless experience throughout our stay.

Dining was a highlight. We enjoyed dinners at House Without a Key, which offered a perfect casual setting with great seafood, pasta, and salads, and Steak & Wine for a more upscale experience. The quality of food was excellent across the board. Steak & Wine is on the pricier side, but the experience and quality matched the cost. Be sure to book reservations in advance as slots open daily and fill quickly.

We chose to explore local cafés for breakfast, which was a great way to experience the island. The resort is also conveniently located near several excellent dining options.

The gym was well-equipped, and the pool areas were beautiful and relaxing. 5 Stars all the way!!

Family_with_children

10/10

Exceptional

12 Mar 2026

Jeff

Amazing resort! Excellent staff, location great! Would stay here again for sure!

Family_with_children

10/10

Exceptional

01 Mar 2026

Caterina

It was

10/10

Exceptional

26 Feb 2026

Xinyun

Our all time favourite hotel
The rooms were spacious with very comfortable beds, clean and soft bedsheets and towels without the usual bleach smell you may smell in hotel towels / sheets. The attention to detail is applaudable.
Don’t miss the buffet breakfast too, the spread and quality is one of the best around.
It’s my 5th stay already and i still can’t wait to be back again.

Family

10/10

Exceptional

22 Feb 2026

Shu Jun

World class service, hotel, standards. Not one negative thing about our stay.

Leisure Family_with_children

10/10

Exceptional

19 Feb 2026

Sabrina

Beautiful location and hotel. Fantastic food.

Partner

10/10

Exceptional

13 Feb 2026

Amerie

The room was incredible. Staff was phenomenal and always helpful. Breakfast buffet was a little pricey for the food, but besides that, everything was better than expected.

Leisure Partner

10/10

Exceptional

23 Jan 2026

JIN KYUN

Everything great and perfect, satisfied all. Facilities and amenities are high end. All staffs are professional and very kindness. Strongly recommend Halekulani.

Business_and_leisure Family

10/10

Exceptional

18 Jan 2026

Jaclyn

Everything was great

10/10

Exceptional

11 Jan 2026

Jolyn

Amazing stay, staff and breakfast. A bit of a shame they don’t have an onsen but everything else is wonderful. Best and most luxurious stay in Okinawa

Leisure Family_with_children

10/10

Exceptional

03 Jan 2026

Adrian

Great, friendly service with an amazing breakfast!!

Leisure Partner

10/10

Exceptional

08 Dec 2025

Brett

Clean room, comfortable beds, friendly and helpful staff, beautiful facilities and grounds.

Friends_and_family Family

10/10

Exceptional

29 Nov 2025

Lina

Amazing!!

Partner

10/10

Exceptional

18 Nov 2025

Amelie

The room was spotless, the staff was amazing. This is the best hotel experience I have ever had. I would recommend this hotel

Leisure Partner

10/10

Exceptional

15 Nov 2025

Shari

One of the best hotels in Japan. Impecable customer service, clean modern facilities and a beautiful property all the way around. Very efficient security on the property despite Okinawa being relatively safe. The breakfast buffet had a ton of western and Japanese breakfast options, all of which were delicious! The rooms were clean, large, and very modern with an awesome ocean view. Would definitely stay here again next time in Okinawa.

Leisure Partner

10/10

Exceptional

09 Nov 2025

Michael

Amazing hotel. Great food.

Partner

10/10

Exceptional

09 Nov 2025

Alison

This is a wonderful hotel. The staff are very kind. The room was very comfortable. The breakfast choice was excellent. Unfortunately the weather was bad during our stay so the swimming pools were closed, but there is plenty to do in the surrounding area especially if you have a car.

Partner

10/10

Exceptional

05 Nov 2025

Megan

What doesn’t stand out? The staff was amazing, the whole hotel is impeccable, the amenities are great! I absolutely loved this and we booked another stay before we had left!

Leisure Family

10/10

Exceptional

05 Nov 2025

Kevin

Amazing service and very friendly staff.

Leisure Partner

10/10

Exceptional

26 Oct 2025

Panayiota

The hotel is outstanding but the downfall is that it’s in the middle of nowhere.

Leisure Partner

10/10

Exceptional

26 Oct 2025

Karen

Awesome stay and room is spacious.

Business_and_leisure Friends

10/10

Exceptional

18 Oct 2025

Masataka

Excellent hotel. No need to visit Hawaii.

Leisure Family

10/10

Exceptional

05 Oct 2025

Michelle

It was a beautiful place with a wide ocean view. They provided multiple activities to enjoy Okinawa at the site and I really recommend to try them especially snorkeling.

Leisure Family

10/10

Exceptional

04 Oct 2025

Gintare

Everything was just amazing. Staff, location, facilities, just spectacular. We celebrated our honeymoon there, could not have asked for anything more. Higly recommend this hotel!

Partner

10/10

Exceptional

14 Sep 2025

Caleb

Such a pretty stay. Excellent food, as well.

Leisure Partner

10/10

Exceptional

06 Sep 2025

Donna

Great place to stay

Business_and_leisure Family

10/10

Exceptional

04 Sep 2025

Aryam

sunset view, beautiful and lots of activities in the hotel

Leisure Partner

10/10

Exceptional

22 Aug 2025

Felicia

Excellent resort! The staff were amazing and very attentive to your needs! We forgot sunscreen lotion and they had some available for our use. The room was beautiful and very, very spacious with an ocean view! No negative comments to share everything was absolutely fantastic!

Leisure Partner

10/10

Exceptional

13 Aug 2025

Gustavo

We had an unforgettable stay at Halekulani Okinawa. From the moment we arrived, the staff greeted us with the warmest smiles and genuine kindness — they went above and beyond to make us feel welcome and comfortable.

Our room had a breathtaking ocean view that we enjoyed every morning and evening — it felt like a postcard come to life. The hotel’s facilities are outstanding: immaculate pools, beautiful landscaping, and an overall sense of calm and elegance.

Traveling with a child can be tricky, but the team here made it effortless. They were attentive, accommodating, and always ready to help with a kind word or thoughtful gesture. We felt cared for in every interaction.

In short, Halekulani Okinawa combines stunning views, exceptional service, and world-class facilities into a perfect family getaway. We left feeling relaxed, grateful, and already planning our return.

Highly recommended for families seeking both luxury and heartfelt hospitality.

Leisure Family

10/10

Exceptional

06 Aug 2025

Linda

Attentive and polite staff. Property is well maintained, offered a lot of activities.

Leisure Family

10/10

Exceptional

04 Aug 2025

Jennifer

👍👍👍

Leisure Family

10/10

Exceptional

13 Jul 2025

Paulina

Loved it

Leisure Family

10/10

Exceptional

29 Jun 2025

Jose

.

10/10

Exceptional

28 Jun 2025

Jayla

This stay was one of the best I’ve ever experienced. From the very moment we arrived until we left. I only wish the area was a bit more developed.

Leisure Friends

10/10

Exceptional

11 Jun 2025

Sara

Phenomenal stay. 5* and excellent hospitality. Do not hesitate to go to Okinawa, the people, the history, the food, cleanliness, it's unbelievable, we stayed a week and could have easily stayed another month. Thank you Halekulani!!

Leisure Family_with_children

10/10

Exceptional

07 Jun 2025

Ruth

From the moment we were dropped off to the seamless check-in and the staff personally walking us to our room, we were blown away. The hospitality, friendliness, and attentiveness were truly exceptional. We absolutely loved this hotel. The food was amazing; though a few more options on the menu would make it even better. Ooohh and the spa was absolutely amazing. We all got massages today’s in a row…Yamada was my masseuse and she was beyond excellent!

Leisure Family_with_children

10/10

Exceptional

05 Jun 2025

Verified traveler

Worth the price

This is a lovely hotel in a great location .

Partner

10/10

Exceptional

02 Jun 2025

Jo Anne

Beautiful site, hotel facilities and friendliness of staff

Leisure

10/10

Exceptional

18 May 2025

Margaret

A great stay and a wonderful resort. It is far from the center of Okinawa so please note for those wanting to have access to more than the resort.

10/10

Exceptional

16 May 2025

Anthony

A Masterclass in Hospitality – Unforgettable

I had the pleasure of staying at Halekulani Okinawa as part of a five-week tour of Japan. While I originally booked Halekulani as a short personal break, I was completely blown away by the experience.

From the moment I arrived, the service was exceptional. The front desk team made check-in effortless, even during a busy time, and every team member I encountered from housekeeping to the breakfast staff, pool team and beyond was warm, professional, and genuinely kind. The level of consistency across the board was truly remarkable.

But it was the team at SHIROUX that left the deepest impression. I dined there twice and can confidently say it was one of the best culinary experiences of my life. The dishes were imaginative, perfectly balanced, and deeply thoughtful—worthy of Michelin star recognition. The service was flawless on both visits, with special thanks to the exceptional Dave and the warm reception team who made every moment feel personal.

A particular highlight was the bar experience, where Mai Seike crafted cocktails that rival the very best I’ve had anywhere—London, New York, Tokyo, you name it. Her creations were complex, original, and utterly unforgettable.

Halekulani has proven that even a large-scale resort with over 300 rooms can still deliver five-star hospitality with soul. I would highly recommend a visit.

Self

2/10

Poor

15 May 2025

Daniel

Not real 5 stars, overpriced, limited and terriblefood options

Leisure Family

10/10

Exceptional

13 May 2025

Xinyun

A very comfortable stay with good service, amenities and food, you can’t go wrong with Halekulani Okinawa

Leisure Friends

10/10

Exceptional

13 May 2025

Baz

Customer service was top notch

Business_and_leisure Partner

10/10

Exceptional

12 May 2025

Abraham

This has been one of, if not the best hotel I have ever been. Customer service it’s just beyone belief. Simply wonderful experience!
I hope to be back soon.

Business_and_leisure Self

10/10

Exceptional

06 May 2025

Paul

Halekulani Okinawa

Fabulous stay. Weird rules about using beach on sea - limited swim area but otherwise great

Partner

10/10

Exceptional

28 Apr 2025

Christopher

Never far from a warm and friendly staff member. The resort was an amazing experience to enjoy.

Partner

10/10

Exceptional

22 Apr 2025

Chung Nga Hosanna

Highly recommend to everyone!

Business_and_leisure Self

10/10

Exceptional

13 Apr 2025

Chung Nga Hosanna

Will definitely go back there again!! Fantastic hotel with excellent service! Love the spa there!!!

Business_and_leisure Self

10/10

Exceptional

26 Mar 2025

Marc

Amazing hotel with the highest standards of service and comfort

10/10

Exceptional

06 Feb 2025

Mitsuhiro

The hotel was the best ever I stayed, Kids club staffs were very kind and my kid loves the place. We will definitely come back!

Leisure Family

10/10

Exceptional

22 Jan 2025

Jimmy

wonderful experience

Leisure Partner

10/10

Exceptional

19 Jan 2025

maria angela

Nice resort type hotel

Leisure Friends

10/10

Exceptional

04 Jan 2025

Dominic

Staff very welcoming and amazing service, and lovely property. Rooms closer to main road than expected - can hear the motor bikes roaming the couple of nights we stayed there. Wonderful breakfast - a la carte a bit lacking. Really enjoyed dinner at Shiroux with various courses well explained in English. Would definitely stay again.

Leisure Family

10/10

Exceptional

27 Dec 2024

Alice

The Halekulani Okinawa is unmatched in service by anyone. From the moment we arrived, everything was seamless. The staff is welcoming, kind, attentive and respectful. We had every need met as soon as we asked. In room dining in our suite was like a restaurant meal, perfect service. Our only disappointment was that the pools were not heated for winter use.

Leisure Family

10/10

Exceptional

23 Dec 2024

YangSeok

Amazing

Friends_and_family Family

10/10

Exceptional

30 Nov 2024

Cierra

Beautiful view, helpful and friendly staff, room was nice, and kids love the buffet.

Leisure Family_with_children

10/10

Exceptional

22 Nov 2024

howard

Service was perfect and always welcoming , especially Riko! Room was Devine and lots of lovely extras. The best on Okinawa

Leisure Family

8/10

Excellent

17 Nov 2024

Nicholas

A nice time at the Halekulani Okinawa. Spacious sunset suite room with view. Tasty breakfast buffet. Excellent spa and massage. Relaxing pool and paths around the colorful grounds. Dropped off the 3-yro at the Kids Club and she had a great time with Candy and Tink. Our kayak trip was rainy and they offered us a makeup for free. Recommend a rental car to explore the north and south of OKI. Save up for the tasty AOMI dinner and the Kingdom steak.

Leisure Family_with_children

10/10

Exceptional

14 Nov 2024

Jennifer

Amazing

Before we arrived I had contacted the hotel concierge to arrange transport to & from the hotel and a few restaurant bookings. The staff could not of been more helpful in arranging this and a small surprise for my husband on our honeymoon. We were picked up by the hotel and the driver was polite and courteous.
When we arrived at the hotel we were greeted so warmily be multiple staff, our bags were whisked away, we were given a welcome drink whilst we waited in the comfortable lobby to check in.
The hotel is beautiful, it exceeded all our expectations and the restaurants are fantastic (we highly recommend Shiroux). The biggest asset of this hotel is it's staff. Everyone we met was pleasant, chatty and could not do enough to assist you. The hotel left a lovely gift for us to celebrate our honeymoon and the staff always congratulated us and made a special effort at dinner.
Even just going for a stroll, the staff would say hello and have a conversation. We throughly enjoyed our time at this hotel and would recommend it to everyone, especially the snorkelling. We will definitely be back for our anniversary in a few years!

Partner

10/10

Exceptional

13 Nov 2024

YUKI

良い記念日の思い出となりました。

Leisure Partner

10/10

Exceptional

28 Oct 2024

Dina

Truly wonderful service. It was our honeymoon and they made the whole trip feel very special. The food was excellent and everything was very clean and comfortable.

Leisure Partner

6/10

Pleasant

15 Sep 2024

Nolan

Disappointing stay due to breakfast issues

Nice property , leading hotel of the world but they have three major problems:
1. Terrible breakfast dining allocation where you can book into a queue for breakfast and be told that your breakfast slot is in 70minutes. No body needs to plan their day or wake up time on holiday based on the breakfast allocation slot.
2. Over crowding: the whole dining areas and pool area felt overcrowded, more so when it rained.
3. Staff not wanting to open umbrellas when it was slightly windy. We found this incredulous when there were no winds but based on predicted weather forecast! This meant lying on subbed sun the heat!

Located about an hour from Naha airport by car via the toll Highway.

Two Major wings: sunset and beach. Total of 360 rooms and villas. On arrival, one has to drive up to the sunset wing.Valet parking- took too long when we had to pick up the car, at time we waited over 10minutes!

Check in was ok- sat at the foyer with beautiful sea views but the whole process took too Long and should be more efficient.

We were shown our room by concierge personal - room 751. Nice size room with a compartment for a walk In closet and good size shower with views to the balcony from the bath tube. Parking was free as per the booking or otherwise 2000yen per day.

Turn down service - ice bucket and pj’s are out and about gift which was a nice touch but not useful- we left them all behind.

Balconies are to close together especially 751 and 750 and 752.

Friends_and_family Friends

10/10

Exceptional

11 Jul 2024

Ginelle

The property and staff were absolutely amazing!!! Easily this is the best property I have ever stayed at and the customer service is the beat I've ever experienced. My children loved the property and our room. We stayed in the Coral Suite Twin room which was massive. It came with Japanese pajamas, and keepsake flip flops and tote bag. This hotel was truly something special.

Leisure Family_with_children

10/10

Exceptional

08 Jul 2024

Fernando Augusto

Worth it

Amazing hotel, great service. And the food was delicious.

Partner

10/10

Exceptional

06 Jul 2024

Julia

This is honestly one of my favorite hotels ever- the resort is a nice size- not too big or small. The pools are relaxing and the rooms are beautiful and luxurious. The service is great, and I had a really restorative time here, even though I came during rainy season. Huge thumbs up!

10/10

Exceptional

27 Jun 2024

Cynthia

Beautiful resort but like most it’s very far from other walkable dining and shopping. Would have really enjoyed this property if it wasn’t raining the days we were there. There not much to do if you can’t be outdoors, pool, beach, etc. there is an indoor pool which was nice but really we wanted to be outdoors. Drive to and from main areas outside of resort are about $80 each way.

Leisure Family

10/10

Exceptional

19 Jun 2024

Masahiko

部屋が広く快適でした。サービスも他の沖縄のホテルに比べると格段に良かったと思います。ディナーも美味しかったです。

Leisure Family

10/10

Exceptional

13 Jun 2024

Vincent

Absolutely perfect.

Leisure Partner

10/10

Exceptional

10 Jun 2024

Wirawan H

Great stay. No hitch from check-in to check-out.

Friends_and_family Family

8/10

Excellent

06 Jun 2024

NORMAN D

Very nice, but not an International 5-star hotel.

I have previously experienced phenomenal service in Japan, but was slightly underwhelmed by the inconsistency of service during this stay from such a high rated property. We found some of the hotel/spa staff that were very polite and accommodating, while others (like pool staff) were inflexible and slightly curt in their approach. The hotel itself is very clean and well maintained, but the rigid hotel policies, lack of available dinner options, and over abundance of staff directing your every move made the experience less relaxing. Some examples include: no drink requests off-menu were allowed, QR “virtual wait in line” required for breakfast, several restaurants unavailable without reservation days in advance, slow/unprofessional waiter service in the steakhouse restaurant, kids not allowed in certain restaurants after 8pm, kids under 16 now allowed in 2 of the nicer pool areas (no opportunity to use hot tub), strict pool attire required, and many beach areas are off-limits. On the brighter side, the ocean activities were great- our guide Dan-san was very kind to our kids, and made our trip quite fun and memorable. The shareable/free beach toys were a nice touch. The spa is very clean and nice. Overall a good stay, but not the 5-Star experience you might be expecting. Next time will try the Ritz-Carlton next door, after renovations are finished.

Friends_and_family Family

10/10

Exceptional

05 Jun 2024

sarah

It was a nice hotel to stay and to let our honeymoon begin. the room is large, clean with nice design. Hotel staff will bring you into room and explain everything inside it which was very helpful.

swimming pool not big but they separate adults pool and family pool. there is a small jacuzzi pool inside the infinite pool which i enjoyed so much.

Hotel staffs were very nice and helpful. they helped us to manage to book some restaurant outside, also parking must be velet parking no extra charge is needed.

Leisure Partner