WelcomHotel Kences Palm Beach

India , Mamallapuram-Mahabalipuram
Chennai, East Coast Road
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50 reviews shown

10/10

Exceptional

04 Apr 2026

Nagasundaram

Nice property. Professional staff. Good food.

Family_with_children

2/10

Poor

04 Apr 2026

Anubhav

Only nice part about is the location, rest every thing sucks. Would not recommend it to anyone one staying there

Family_with_children

6/10

Pleasant

02 Apr 2026

JACOB

The rooms were not upto ITC mark

Partner

2/10

Poor

24 Mar 2026

Punit

The room smelt musty, and was ridden with insects.

4/10

Poor

02 Mar 2026

mamtha

Service was extremely bad like two stars. Rooms are average service is bad. Swimming pool had a lot of insects, Beach is the only added advantage.

10/10

Exceptional

01 Mar 2026

Vilwanathan

Clean room and bathroom. Good service from staff. Excellent swimming pool with Jacuzzi. Good access to beach

Family

6/10

Pleasant

22 Dec 2025

MICHELLE

TERRIBLE food that we ordered for tea time.
Breakfast was good. And terribly slow service during tea time. Food is OVERPRICED. Bathrooms are in bad shape.

10/10

Exceptional

08 Nov 2025

Bhavana

Excellent team
Great place to stay
Beautiful property with green Luz, beach lawn and clean beach.

Leisure Family

8/10

Excellent

04 Oct 2025

Justin

Less activities for kids. Not a good breakfast

Leisure Family_with_children

6/10

Pleasant

11 Aug 2025

Deepak

good property. can take more care of the facilities. we had twice electical issues in the room like ac not working etc. more care to be taken to such issues before guests check in.

6/10

Pleasant

15 Jul 2025

Jegan

This was an excellent property and we had a great time! The breakfast was top-notch, offering high-quality selections. The only issue was a leaking walk-in shower which caused water to run across the bathroom floor, near the toilet.

Leisure Family_with_children

6/10

Pleasant

05 Jul 2025

Sobanbabu

Outdoor Pool and beach access was excellent.. room was the worst I’ve ever stayed for the price we paid. Though staff was friendly, this hotel doesn’t stay up to ITC standards. I wish if there is a path to refund part of our stay fees..

Family_with_children

10/10

Exceptional

20 May 2025

Ziyath

Amazing

Hoooooo my god , I don’t have any words more than it’s amazing

Friends_and_family Family

10/10

Exceptional

09 Feb 2025

Stephen

A lovely property stretching down to the beach with lovely gardens snd excellent facilities. All the staff were friendly and helpful. Breakfast buffet was top quality. The swimming pool was great - though a few more loungers and parasols would be welcome at busy times. The room was spacious and comfortable.

Friends_and_family Family

10/10

Exceptional

11 Oct 2024

Savitha

Was a very pleasant stay . Will visit again

2/10

Poor

28 Sep 2024

Saurabh

Room was very small, dine in wasnt that good, bathroom had leakage

Leisure Partner

8/10

Excellent

28 Jul 2024

arvind

It was a good stay at the property. They had limited options for outdoor play or activities, however the beach and pool were quite enjoyable.

Leisure Family

10/10

Exceptional

24 Jul 2024

Rajesh

Great hotel and comfortable stay with good amenities

Leisure Family_with_children

6/10

Pleasant

09 Jun 2024

Rakesh

Provided sub standard room

Very unhappy with the room.
We booked Deluxe Room, 1 Queen Bed (Club Room) however we were given bad room stating hotel has upgraded us to better room. When we requested why we are not given our original booked room, I was informed those rooms are booked and not available on Sat and Sun.

Apart from room rest all were good (cafeterias, pool, beach areas, and service staff)

Friends_and_family Family

2/10

Poor

11 Feb 2024

Biren

Do not let waste your money. They will never tell you that they have sold garden for parties and that they are loud and go on until 11 PM. Gym is very dirty. Mosquitoes everywhere. Not even orth the price. Shame that ITC is associated with it

Business Self

6/10

Pleasant

29 Dec 2023

Philip

Service level is low
Even the TV did not provide basic channels like CNN. Or BBC
Not enough lighting in the room to read

Friends_and_family Family

10/10

Exceptional

24 Nov 2023

kishore

It was quite calm with great service and food. Away from city hustle bustle its one of the best beach resorts

6/10

Pleasant

04 Sep 2023

amala

The pool and the common area is really good. The restaurant and rooms are good but didn't feel like worth the money

Leisure Family_with_children

10/10

Exceptional

28 May 2023

Sunder

Complementary breakfast could have been added

Leisure Family_with_children

6/10

Pleasant

03 Mar 2023

Pamela

We liked the size of the property. It was a shame that work was happening. The pool area needed TLC.

Leisure Family

4/10

Poor

01 Sep 2022

Ashok Raja

To be honest, I’m still surprised how this is classed as 5 star property. Probably before 10 or 15 years and definitely the rooms and property doesn’t give that 5 star look. AC wasn’t working in Reception, AC wasn’t fully functional in room, no ventilation, no South Indian food, majority of Hindi speaking staff. Pool has no equipments or any kids toys to play with, delayed room service, delayed check out procedures, food is not worth the money we paid for. It was totally a disappointing stay out there. Nothing to like there, sorry

Leisure Family_with_children

6/10

Pleasant

07 Feb 2022

Verified traveler

Not worth the rates they are charging

The service and stay is not worth the rates they are charging. The resort called 1 day before asking to delay the check-in to after 4 pm since there was a marriage function that was getting extended. This was not expected as we had informed to check-in by 2 pm since were were driving down. It took more than three calls/follow-ups to get extra bed setup.

Friends_and_family Family

10/10

Exceptional

08 Mar 2021

Manjit

The best of beach, pool, room and sun.

Amazing property. Well kept rooms and an efficient team responding to your needs. Located in a quiet peaceful neighborhood with a long stretch of beach available for long barefoot walks. Ideal getaway from city life.

Friends_and_family Family

10/10

Exceptional

24 Feb 2021

Verified traveler

very nice resort with excellent staff and excellent facilities..suggested destination for 2-3 days holiday trip to relax.

Leisure Partner

8/10

Excellent

04 Aug 2019

AbeMatt

My family and I loved the service and hospitality. The food was above average given that the head chef was away when we visited (non-peak season). We received a complimentary upgrade (only after we were first offered the chance to pay for our upgrade and subsequently we received it free anyway). There were way too many flies even in the indoor restaurants. Overall, we'd still give this visit a 6/10. We had a great time, but probably not worth the price tag and up to what we'd expect of an ITC member hotel. The staff however were exceptional and ofcourse deserve special mention.

Leisure Family_with_children

10/10

Exceptional

15 Apr 2019

Verified traveler

Rooms were big and spacious. Food at the restaurant was amazing. The beach was like a private beach since there wasn't anyone else there.

Leisure Family_with_children

6/10

Pleasant

21 Feb 2019

Rickin

Beautiful property with limited services

The property is great and well kept, but it is unfortunate that they do not have all services available that are written/promised. We stayed for 2 days and none of the Salon services were available during out entire stay. Additionally, the restaurant has very limited menu options during different hours of the day and not everything on the menu is actually available. We couldn't tell if it was just off season or the staff didn't feel like working, but that made our stay not as smooth.

Also the view to the beach is ruined by this large unnecessary fence and mesh rope that goes avvross the view horizon. I've never seen this ugly eyesaur at any beachfront property. The carpet in the hallways looked like it was from the 50s, with stains on it.

Partner

10/10

Exceptional

07 Feb 2019

Verified traveler

Warm and helpful staff. Very good food and very comfortable accommodation. Will definitely return

10/10

Exceptional

24 Dec 2018

Pascal

Recommended

An excellent choice after a long flight to Chennai and a good base to explore Malabalipurnam.
Very well maintained gardens, lovely little infinity pool and lots of very willing and friendly staff.
The breakfast buffet had and lots of western and Indian choices (50/50) plus eggs and dosas to order.
We also had massage and facial treatments in the spa, which were pricey (3,500 rupees each) but very good.
Recommended for an indulgent start to a 3 week Indian adventure!

Partner

10/10

Exceptional

20 Dec 2018

Verified traveler

amazing experience; clean, calm, family friendly resort

8/10

Excellent

23 Oct 2018

S a

good for families.

Good family stay, Breakfast was average, not up to mark.

Family

10/10

Exceptional

03 Oct 2018

Verified traveler

Special birthday treat

Such a personalised experience that helped us celebrate a senior's milestone birthday. Lovely beachfront property, great food and service.

Family

8/10

Excellent

23 Jul 2018

Nice Beach view

Nice location but priced way over. Except for the pool everything else is up sell. Breakfast is free, but be prepared to spend a lot on restaurant orders.

10/10

Exceptional

14 May 2018

SHARATH

Stay at ITC Mahabalipuram

An amazing experience. Excellent property, prime location, excellent service. The pool was a bit crowded but can’t blame the management for that. The restaurant staff and hospitality went out of their way to assist us. The only area of improvement I can suggest is Room Service as twice the coffee we ordered was sent cold and once while ordering the same the staff at the other end cut the call as I was taking time to lust out my order. Overall an excellent hotel and kudos to the staff.

Family

10/10

Exceptional

15 Mar 2018

Ashwini

Great Location, Nice Beach.

Nice hotel with great access to the beach.Food was excellent at the restaurant and yes, one can dine under the stars! The breakfast buffet spread was marvelous, and the staff service too was fantastic.
Great location. Just few minutes drive gets you to Seashore Temple, the Unesco heritage monument and the other attractions like Varaha Caves, Krishna's Butterball etc.

Partner

8/10

Excellent

02 Mar 2018

AJAY

Awesome - never expected a property like this. Special mention of Surbi at reception for a warm n hassle free check in

Family

8/10

Excellent

20 Feb 2018

Appiah

Hotel on the beach

My wife and I chose to stay at Hotel Kences for 3 nights in February as it is an ITC managed hotel. We expected it to be of the same standard of an ITC property but it definitely wasn't luxurious at all. The entrance foyer was grand enough with it's 2 storey high walls clad in granite.
Check in was efficient and quick.
We had read a lot of bad reviews about the service in the restaurant but didn't experience that at all. Even though we only ordered a la carte we got our food within 30 minutes which was fine. Communication with the staff is a bit of a problem with most of them not being fluent in English. The staff was very friendly and helpful. The food was ok.
The gardens were lush and well maintained. There were ducks, turkeys, hens, chicken guinea fowl roaming about and a couple of rabbits in a cage. The hotel has a gym and a play area for kids.
The approach to the beach side villas was terrible. The cottages are built close to the compound wall and the front of the cottage reminded me of a cheap PWD construction. However, the inside was pleasant enough with granite floors and modern fixtures. The cottage is quite small compared to other hotels like Fisherman's cove and Radisson. The best part of the cottage was that it has a fairly large outdoor seating area and the sea is a few steps away (No 5007).The basin is outside the bathroom which was a totally putting off. Housekeeping needed to be reminded everyday to clean the rooms. Towels were stained.

Partner

10/10

Exceptional

11 Feb 2018

Verified traveler

Well maintained and close to the beach

The stay was excellent. The staffs were very professional and the breakfast spread was excellent..

10/10

Exceptional

05 Feb 2018

jayvee

good location, good hotel

the location is good and the swimming pool is good condition and we enjoyed our stay.

8/10

Excellent

17 Jan 2018

Verified traveler

good and comfortable stay will stay back once again if i get opportunity.

8/10

Excellent

19 Nov 2017

Verified traveler

Good location!

Was surprised to learn that though the welcome key card mentioned the Swirl bar, the hotel does not have a liquor license!! Only way to get a drink at the place is to smuggle booze to your room! Unfortunate.
The chefs are good and food is great!

10/10

Exceptional

18 Sep 2017

Rajesh

If you need a different experience other than an usual hotel stay, then this is it...

Partner

10/10

Exceptional

19 Mar 2017

Verified traveler

amazing place with a friendly staff

we enjoyed our stay...though some lacunae like swimming pool needed a bit cleaning and indoor games not working

10/10

Exceptional

19 Feb 2025

Nina

I really liked this place, the staff was very friendly anf forthcoming and food was excellent. The beach access is easy and the beach is absolutely stunning albeit wild. It’s not a 5-star hotel in the european sense but a great space if you want a bit of privacy and peace when visiting Mamallapuram.

Self

4/10

Poor

03 Feb 2025

KOTARO

ベットの布団と枕に南京虫が出て寝れませんでした。