Sheraton Grand Chennai Resort & Spa

India , Chennai (Madras)
CHENGALPATTU, 280 Ecr Vedanamelli
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50 reviews shown

10/10

Exceptional

11 Apr 2026

ABRAR AHMED

Had a great time. Staffs were awesome. Services incredible.

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

Clayton

Beach view nice kitchen excellent room large and well appointed only problem is mass of people at restaurant and large number of very very very loud unmanaged children

Family

10/10

Exceptional

04 Apr 2026

Benjamin

Fantastic stay, staff were amazing and so good with our daughter. Would definitely go back. Loved high tea, and the food variety at the reef. C front was also great.

Family_with_children

4/10

Poor

04 Feb 2026

Robert

the physical hotel, room etc..were excellent, clean and high end. the service was very poor throughout, more 3star standard despite there being plenty of staff

Business

10/10

Exceptional

06 Jan 2026

Ravi R

Very nice room, good food and friendly staff.

Leisure Family

6/10

Pleasant

02 Jan 2026

Julia Katahdin Frey

Restaurant experience was very poor. Got sick after lunch. Rooms were spacious and clean.

Leisure Friends

4/10

Poor

26 Dec 2025

Balasubramanian

Good property but not well managed. Felt underwhelmed

6/10

Pleasant

21 Oct 2025

GAVIN

Pretty average hotel and surprised it a 5*. Rooms are old and need renovation.

Breakfast and lunch is a nightmare as limited seats and especial sunday lunch as all outside guests come so no space for hotel residences.

Not much for the kids to do.

Friends_and_family Family

10/10

Exceptional

31 Aug 2025

Janani

Wonderful Resort to stay with family at the ECR!

Our stay was amazing at the Sheraton. The check-in was very quick. Mr. Bibin at the front desk was very polite and receptive. The whole resort was super clean and the all the staff were very kind and approachable. The evening high tea with snacks was arranged near the beach, with tables arranged along the beachside. It was lovely. The pool was at level 3 and very clean. The rooms were very spacious and super clean. The dinner and the breakfast buffet were amazing with a wide spread of tasty dishes. The beach was clean too, though we could not spend much time at the beach due to high tide. There were appropriate signboards for safety purposes. Overall the stay was amazing!

Friends_and_family Family

10/10

Exceptional

18 Jul 2025

Abhishek

Awesome experience, Everything was great. Restaurant manager Krishna is very helpful. Overall it was a good relaxing family trip.

Friends_and_family Family

10/10

Exceptional

13 Jul 2025

Deepak

Overall stay was positive , rooms were clean , hope swimming pool in the villa/cottage had better maintainance

the beach access was good but the surrounding area was not ideal

Leisure Family_with_children

10/10

Exceptional

10 Jul 2025

Saranya

Overall good experience

Leisure Friends

4/10

Poor

02 Jul 2025

Sathiya Narayanan

I generally don't leave a review. But this prompted me to.

Marketing photos looks glitzy and glamorous, but reality is very different the service, food, property upkeep is sub par and underwhelming at best.

Business_and_leisure Self

10/10

Exceptional

10 Jun 2025

SARANYAN

We stayed here for four days and had an absolutely amazing experience. The staff were incredibly friendly, attentive, and helpful throughout our stay. Even though we checked in very late—around 2 AM—the receptionist warmly welcomed us and personally escorted us to our room. All our requests were handled promptly and with care.

We enjoyed the dinner and breakfast buffets daily, which had an impressive spread of multi-cuisine options including Mediterranean, South Indian, North Indian, and Italian dishes. The variety of desserts was especially delightful. Special hi-fi to a friendly guy and Dhareesh, who took care us personally.

Evening high tea by the beach was a lovely touch, adding to the overall relaxing atmosphere. The beach itself was clean and well-maintained, with a staff member present—similar to a lifeguard—ensuring everyone’s safety. Shout out to my masseuse Aliana.

The pool was clean and inviting, and the children’s play area was nicely set up. We also tried the spa massage, which was truly rejuvenating.

Overall, we had a fantastic stay and would definitely choose this place again for our next visit.

Leisure Family_with_children

10/10

Exceptional

05 Mar 2025

Janet

Service beyond expectations, friendly welcoming and helpful

Leisure Family

6/10

Pleasant

01 Oct 2024

shyla

Reserved 2 queen bedroom, got two twin beds. Tad uncomfortable. Front desk was extremely difficult to communicate with. WiFi was not easy either. Needed two levels of help which front desk was unable to grasp. We loved our stay there 6 months ago. This time, was no picnic and not as relaxing. The food and service at restaurants were excellent.

Leisure Family

10/10

Exceptional

15 Jul 2024

Suresh Kumar

Excellent service. The ambience was great. The shine spa was amazing

Friends_and_family Family

10/10

Exceptional

21 Jun 2024

sai

The stay was very good. The ambience was perfect. A special shoutout to Chef Ravi and Shradha for taking care of all our small needs and requests. We will definitely revisit the resort again in future.

Leisure Family

8/10

Excellent

17 Jun 2024

Veeracholan

Good to stay with family

Leisure Friends

10/10

Exceptional

07 Jun 2024

Megan

Lovely place to stay!

This was our first time in India! Couldn’t have picked a better place to stay. Everyone was friendly and accommodating and checked in on us regularly. They even helped us coordinate with the airport when our baggage was lost! The room was bright and airy and clean! They provided ample water in the room and replenished it each day! We visited the restaurant several times and it was delicious every time. The spa was relaxing and lovely, we got massages.if we needed a taxi they helped us get one, even from the airport to the hotel when we first arrived via e-mail! Overall they made us feel very welcome in a new place! Thank you, Malika & Nithin for all of your help throughout our stay!

Partner

10/10

Exceptional

05 Apr 2024

Verified traveler

Sheraton stay was lovely and special for a lot of reasons!! Although the beachfront rooms are not a thing here, kids would love this property - it has a gorgeous lawn for kids to play and nice outdoor play area! My 4 year old and 1 year old had lots of fun here. Staff went above and beyond to make sure we are comfortable all the time. Food was delicious as well. I would definitely recommend this property for families especially with toddlers / younger kids.

Friends_and_family Family

10/10

Exceptional

01 Feb 2024

Mahesh

My family was happy with the hospitality!

Leisure Family

10/10

Exceptional

29 Oct 2023

Muthuraman

Love the beach access; good food at C-Salt, which is by the beach; Overall great property for family traveling with kids.

Leisure Family_with_children

6/10

Pleasant

07 Jan 2023

Chandra Shekhar Reddy

If not about the connect to the beach and tons of greenery, its not worth the cost. Food served has to be changed as I was served too salty food, tea kettle was smelling very bad, attention to details in washroom were missing. Again with the amount of fee what is charge, its a disappointment.

Friends_and_family Friends

10/10

Exceptional

06 Nov 2022

Arun

Amazing stay. Beautiful property and grounds.

Leisure Family

10/10

Exceptional

31 Oct 2022

SWAMINATHAN

Awesome experience

Very satisfying

Friends_and_family Family

10/10

Exceptional

11 Sep 2022

vijay

Beautiful setup

Leisure Friends

2/10

Poor

26 Aug 2022

Jyotsna

Was double charged by the property.

Leisure Family

10/10

Exceptional

16 Aug 2022

Verified traveler

The staff were the most awesome I have seen. Every one of them. So polite. Eager to serve.

Partner

10/10

Exceptional

10 Jun 2022

Verified traveler

Lil slice of paradise

The resort is a large property with beach access and they have a lot of greenery (esp. Frangipani trees) which make it look gorgeous. We got a seaview room with a fantastic view overlooking the pool.

It's a great retreat if all u want to do is hangout with family and lounge around the pool or beach.

The service was really fantastic! From the restaurants to the front desk to house keeping, to the musician...Akshay, Neeraj, Arif, Kshtij, Maria, Imran, Subash, (I could go on!), made sure we felt very comfortable and that made our stay all there all the more special!

Would def recommend and I would go back the next time I'm in India.

Friends_and_family Family

4/10

Poor

24 Mar 2022

Sathish

There was a big event happening so our cottage was so noisy that we had to switch from our cottage which we paid a fortune to a tiny room. Very dissatisfied. Why do they take reservations when they expect loud music all through the day and night?

Leisure Partner

8/10

Excellent

05 Feb 2022

Verified traveler

Beautiful property!

Excellent location and beautiful grounds! Service at the buffet breakfast was exemplary. Service at the C-Salt restaurant as well as pool bar left something to be desired, especially on the weekend. The manager and staff were open to hearing feedback.
The rooms were clean, well furnished and room service was fabulous. I’d definitely stay here again.

Friends_and_family Family

4/10

Poor

27 Jan 2022

Verified traveler

- They say they have sauna and steam room
- There is no sauna at all
- Steam room is available ONLY with a massage appointment.
- After complaining loudly they did provide the steam room \"complimentary\"
- I deliberately look for resorts with these as it is one of my main activities every day.
- I was totally fooled by this fraudulent behavior.
- They gave me a garden room instead of the sea view room I had booked.
- They tried to pass it as \"an upgrade\"
- I don't understand how it was an upgrade as I wanted a sea view and there was no sea view
- Then once again after complaining they shifted me to a room with a sea view which was mostly obstructed.

Leisure Family

10/10

Exceptional

19 Jan 2022

VVDN technologies

Excellent stay and corporative staffs

Business

10/10

Exceptional

06 Oct 2021

Jayaprakash

Stay was good. Hotel staff were Courteous and addressed our needs immediately.

Friends_and_family Family

10/10

Exceptional

10 Aug 2021

Florence Sunitha

Perfect getaway

I had a wonderful stay at this resort. Cleanliness and Covid protocols were in place. All staff were very courteous and service was spot on.
Only thing is that I was given a room with a tiny garden which was kind of claustrophobic for me as the whole idea of choosing this hotel was to have an open balcony.

Friends_and_family Family

2/10

Poor

06 Aug 2021

Nitish

Poor experience with Sheraton

I have called reception for the lost charger and they confirmed they have found with a rider that it cannot be sent to you at Bangalore as per company policy.

Strange to know that your hospitality is so poor with guests, where if by mistake you left some important item at your property and it cannot be sent to them as per company policy. One has to travel back to collect from different city... Surprised

I have spent Rs 70K at resort and they are asking for Conveyance Fee for the sending it back. Other smaller properties are more courteous than this.

This gives very poor experience with Sheraton as a brand. Please do keep this in mind next time choosing this Brand.

Friends_and_family Family

10/10

Exceptional

15 Apr 2021

Samuel Vijay

If you want to be pampered...choose Sheraton Grand

If you want to be waited hand and foot and feel the need to pampered for few days, just do yourself a favor and book Sheraton Grand, you will not be disappointed. I would have to say that this is arguably the best hotel in Chennai at the moment and if you can spar few extra bucks upgrade to the sea view rooms to indulge in a get away that will leave you with fond memories.

My family thoroughly enjoyed their stay and can't wait to be back. The rooms are well appointed and the level of service is what makes Sheraton stand out compared to other peroperties......

Friends_and_family Family

10/10

Exceptional

28 Mar 2021

Raja

Amazing stay

Amazing stay. Would recommend

Friends_and_family Family

10/10

Exceptional

08 Feb 2021

Verified traveler

We were a big group with 7 Adults & 3 Children. It was a wonderful experience with Sheraton Grand Chennai Resort & Spa. Totally recommend this place for a relaxing vacation with Beach access & a clean swimming pool. Breakfast was great with lot of variety.

Friends_and_family Family_with_children

10/10

Exceptional

05 Oct 2020

Mohammed

Amazing!!

Pleasant stay, very nice friendly staff.

Friends_and_family Family

10/10

Exceptional

18 Jan 2020

Verified traveler

Everything was so good and perfect. I booked 4 rooms. I got 1 room at 3pm, but they gave remaining 3 rooms around 5pm. I'm really upset with this.

Friends_and_family Family_with_children

10/10

Exceptional

04 Jan 2020

Verified traveler

Nice

Good Stay, hotel was packed with guests. Very clean with good facilities, and easy access to the Beach.

Friends_and_family Family

10/10

Exceptional

01 Jan 2020

Venkataramana

Memorable stay

Amazing stay and nice location

Friends_and_family Family

10/10

Exceptional

27 Dec 2019

Chandran

Great Place for a Vacation

Pity, it was just for the night. Attended a wedding nearby so not much time to enjoy the property n the facilities. Great beachfront. Nice lawn and the facilities.

Friends_and_family Family

10/10

Exceptional

02 Dec 2019

Balajee

Excellent service by the staffs..amazing stay..

The stay was made excellent by the staffs in the resort. The staffs at the restaurant were extremely helpful and did an amazing job to make our stay very comfortable. we would definitely come back to stay here again.

Friends_and_family Family

8/10

Excellent

02 Dec 2019

Mrs. Jayashri

Fabulous

Beautiful clean property on the water. We were part of a wedding celebration & it was an awesome location

Partner

8/10

Excellent

11 Aug 2019

the huge volume of water standing flat near the restaurant .the swimming pool had insects and was not placed ideally and should have been bigger

Friends_and_family Friends

10/10

Exceptional

23 May 2019

Emanuel

Outstanding resort hotel

It's a resort hotel, but for a business traveler, it is a good choice for stay - about 30 minutes drive to Chennai center, but at night you stay literally next to sea shore in a modern hotel with friendly service and good facilities.

8/10

Excellent

25 Feb 2019

Verified traveler

stay at shereton grand.

Except for the wifi and mobile signals, it is a wonderful property for a short vacation.

Family