Woodspring Suites Cleveland Mentor

2/10

Poor

15 Feb 2026

Darnettia

I want my money back. I had to leave and go to another hotel because they had no working hot water, the room had burnt holes and makes in the walls and bathroom. The person working the desk kept disappearing. Very horrible experience.

Business_and_leisure Self

6/10

Pleasant

13 Feb 2026

Candice

Staff was good

6/10

Pleasant

07 Feb 2026

William

Good enough

2/10

Poor

31 Jan 2026

Laura

I booked and paid for 7 days and it was a astage 2 emergency in location and I simply wanted to check in the 2nd day and offered to eat the cost of day 1. however they declined and kept over 400 $$

Business_and_leisure Partner

6/10

Pleasant

19 Jan 2026

Benona

Staff

Business

6/10

Pleasant

19 Jan 2026

Benona

The check in clerk was amazing but to the clerk that I seen when trying to extend my stay was mean and trashy

Business

2/10

Poor

15 Jan 2026

Lutichia

Soon as you enter the building it’s smells like a Nursing Home. The smell on the first floor comes all the way upstairs on the elevator. My first two nights I couldn’t sleep at all because of my room was on the first floor. Also my room was linking water on the floor from the AC- heat unit. The bed had animal hair all in the cracks of the bed frame . I almost had an asthma attack because of the terrible conditions. I had to use my rescue inhaler. It was just horrible I was very disappointed. They did give me another room after I complained about the smell and how I am allergic to cats and dogs . The smell is just floating through the hotel the urine from the animals . The second room had hair all over the bed blanket. I took pictures I am sending all of this to cooperate that hotel needs some better housekeeper and a good clean out , and the cleaning status is unacceptable. I would never go there again. I feel I should be fully refunded..

Partner

4/10

Poor

07 Jan 2026

Patricia

Parking wasn't a problem. It was the mattress of the bed. It literally sank when you sat down on it. And I had booked a room with a queen size bed and got a room with a full size bed. On top of that when you sat down on the bed the sheets at the foot of the bed filled with air puffing them up. Not really impressed with the service.

Leisure Partner

10/10

Exceptional

06 Jan 2026

Aubri

Convenient, and availability

6/10

Pleasant

30 Dec 2025

Johnathan

It was definitely low end and the entire place smelled like dog and old cigarettes

Business Family

10/10

Exceptional

29 Dec 2025

Katherine

Thank you very much for everything

8/10

Excellent

28 Dec 2025

Virgil

Nice for pets and family

Business_and_leisure

6/10

Pleasant

13 Dec 2025

Jamye

This is a basic stay, no coffee in the room.
The water pressure is a trickle, the wall next to one of the beds was filthy with food stuck to it. I took pictures. The first floor smelled like marijuana. The bed is comfy, the room is quiet and warm.

Friends_and_family Family

10/10

Exceptional

22 Nov 2025

Samuel

Overall, A1

6/10

Pleasant

26 Oct 2025

Todd

There are multiple shopping and dining options within a short distance. Beware that extended stay hotels often have families, including children, living there. The rooms are echo chambers and the walls are thin, so you'll hear everything from the adjacent rooms/hallways.

Business Self

8/10

Excellent

17 Oct 2025

Rosaria

Parking is okay

4/10

Poor

14 Oct 2025

Andrew

Staff down below

Business Self

2/10

Poor

03 Oct 2025

Eric

Place smelt of cigarettes. Tv didn’t work. Water pressure is bad. It is exactly what I expected for 60 bucks a night.

Business Self

8/10

Excellent

25 Sep 2025

Lillian

Really nice stay!

Very safe

Self

8/10

Excellent

21 Sep 2025

David

This was a great value compared to other options we explored. The location was good. The only negative was shower curtain was stained and probably should have been replaced. We will seriously consider returning the next time we need accommodations in the area.

Leisure Family

6/10

Pleasant

21 Sep 2025

cindy

It got the job done, the beds were awful. The most uncomfortable things I have ever slept on in my life.

Leisure Family

4/10

Poor

26 Aug 2025

Hem chandra

Dirty and scary

The place is scary with all the rooms and corridors filled with smoking/weed smell.
The room was filthy had pet hairs all over the room.

Friends_and_family Family

2/10

Poor

24 Aug 2025

Daimen

You can move everything and see nothing was cleaned even the sheets on the bed had hair from previous people staying the workers bang on the door at 10 am even though check out isn’t until 11am I even had another night booked and payed for but I just packed my stuff up and left that it was so bad also if you stay for multiple nights they will not ask if you need room service 1 of the women even told me I had to pay her to clean or take trash 100% worst place to go there check in desk closes very early so if you have anything booked and can’t be there before a certain time then your money is basically gone and you have to find another hotel i left in the middle of the night to go get food and couldn’t even get back into my room because my keys stopped working so I had to sleep in the car

6/10

Pleasant

04 Aug 2025

Daniel B.

Very boring. Alot of difficulty looking people everywhere. Didn't feel safe.

Leisure Self

6/10

Pleasant

03 Aug 2025

Kay

They definitely need some updating, especially the bed. It was so uncomfortable 😫

Leisure

6/10

Pleasant

31 Jul 2025

Verified traveler

Okay stay.

The hotel was ok for the price. Not the cleanest. Not the dirtiest.

Business

2/10

Poor

22 Jul 2025

Jonisha

nasty asf have crack heads out side

6/10

Pleasant

19 Jul 2025

Melissa

Had trouble checking in. Is supposed to be 24 hours but we had to call a number for someone to check us in

Leisure Partner

2/10

Poor

13 Jul 2025

robert

As soon as you got off elevator is smelled so bad like b.o. Blinds we filthy and the back of couch had a half in of dust on it. Everytime the people above us walked is sounded like they we going to come threw the ceiling!!! Never again

Leisure Partner

10/10

Exceptional

01 Jul 2025

Brian

Very Pleased

Was a nice clean room, very spacious. Enjoyed the quietness and friendliness of the staff. Good value!

Friends_and_family Family

2/10

Poor

30 Jun 2025

Bryan

the program glitched and ended up booking me 4 rooms for 2 nights , even though the two of us showed up and stayed in two rooms , they did not tell us we had been booked in another two rooms by computer error , Once I realized the mistake and complained the manager only gave me back half of the money effectively stealing $173.68 from me , and said that was there policy .

Business Partner

8/10

Excellent

25 Jun 2025

Verified traveler

The only issues I had was the bed felt like there was a metal bar in my back when sleeping and our AC hardly worked. I talked to the staff and they said they will have it looked at.

Friends_and_family Family

2/10

Poor

23 Jun 2025

TARA

No employees at check-in Ppl living there just hanging out smoking cops there twice

Leisure Partner

4/10

Poor

17 Jun 2025

Rachael

.

10/10

Exceptional

16 Jun 2025

Stacey

Bed was very comfortable. Room was clean.

Partner

4/10

Poor

16 Jun 2025

Vanessa

The whole building smelled like cigarettes

Leisure Family

8/10

Excellent

15 Jun 2025

Carrie

The property was very clean and safe. We greatly enjoyed our visit to Mentor, OH.

Leisure Pet

10/10

Exceptional

07 Jun 2025

Ali

Good relatively

8/10

Excellent

02 Jun 2025

James

Ideal location and good value

Partner

4/10

Poor

23 May 2025

Alex

Biggest thing for me was the bed wasn’t cleaned.

6/10

Pleasant

16 May 2025

Verified traveler

It’s was not bad kinda dirty, bed was really small and found stains and ants on floor and bed

Friends_and_family Friends

4/10

Poor

01 May 2025

Verified traveler

Never again

They only clean the rooms every 14 days and I was also waking up to something biting me I have multiple marks on me let front desk new they did terrible experience

Business

8/10

Excellent

28 Apr 2025

Aeris

it was good for the reason why i was there. id stay there again

10/10

Exceptional

26 Apr 2025

Daniel

No

10/10

Exceptional

21 Apr 2025

Corey

I haven't found a problem yet.

Business_and_leisure Self

6/10

Pleasant

21 Apr 2025

vincent

Staff is very friendly. I stayed there four days I had cable the first day the next three days I had no cable. I had worked the next two days so I couldn’t address the cable situation because the front desk was closed. my last night there there was a guy at the front desk. That did the best he could trying to get my cable working calling people. At the end of the day at 7 o’clock he offered to give me a new room which I was thankful for, but it was my last night. I didn’t wanna pack up everything and move to a room just to have cable. I literally had to go almost every day to get new key cards. This facility is for a long stay, and again it was clean. Just a hassle with the key cards and no cable not a great experience but I know it’s not the staff’s fault I did feel safe. I didn’t use the in room facilities like the stove, but I did use the microwave and the refrigerator was big. Basic bed on a steel frame, but was still comfortable. The heater and the air conditioning was pretty good for that small area.
Look like there was a lot of families trying to make way for their children, and the rate was excellent. for the price and value I would probably stay here again. If I just had cable and key cards that worked.

Leisure Self

2/10

Poor

13 Apr 2025

Robert

Nothing to like. Filthy room, filthy floors. Putrid smells in hallways and elevator. The bed/mattress was the most uncomfortable sleeping apparatus i have ever encountered, and I’ve actually slept outside on rocks a few times in my life. The heater sounded like an old steel mill blast furnace that was ready to explode every time it kicked on. We left a 6:00 am, we literally couldn’t get out fast enough.

Leisure Partner

2/10

Poor

06 Apr 2025

Jason

No one at check in desk. Could not get room keys that worked for the room door. Had to be let into the room by staff and leave the door propped open if we wanted to leave room. Will never return

Partner

8/10

Excellent

15 Feb 2025

Edwin

It was ok .. until some kid was screaming continuously off and on for hours throughout the night

2/10

Poor

09 Feb 2025

Verified traveler

Uncomfortable

Bathroom was dirty, kitchen had leftover onions, it was unbearably hot even though we turned the heat off. Bed kept moving. Two nights and we got zero sleep.

Friends_and_family Family

2/10

Poor

08 Feb 2025

Michael

Do not stay here if you want rest. The walls were thin and floors poorly insulated. Noise all night long. Beds (mattresses/frames) were so very cheap and too thin. The bed frame bars dug into us and there was no comfort found.
Beyond this, no basic amenities were offered, like hand soap. No soap or anything in the entire room… Cannot imagine who would extend their stay here. Front desk was non-existent so we couldn’t fix our situation.

Leisure Family

8/10

Excellent

03 Feb 2025

J.

I like that the front desk staff was attentive, courteous and extremely helpful. .

Business_and_leisure Friends

8/10

Excellent

02 Feb 2025

Cody

Rooms have been renovated, but not super clean (there were the remnants of a white owl someone had freaked in the trash when we got there, walls slightly dirty, bathroom floor is peel and stick that is more
Peel than stick, etc). Beds are very firm. Tv was very dim.

Positives are quick booking and check in, tv had Netflix that you could log into, nice staff, easy parking, on-site laundry.

Make sure you freeze your own ice in the trays because we couldn’t find an ice maker!

Leisure Family

10/10

Exceptional

16 Jan 2025

Latrice

Very clean and quiet

Leisure Self

4/10

Poor

08 Jan 2025

Paul

Better than a red roof inn

Dirty floors

Business

2/10

Poor

13 Dec 2024

Verified traveler

Find someplace else

I've stayed here a few times on the first floor and it was pleasant and clean. This time, I was put on the second floor and one of the ladies at the front desk was very rude to not only myself (because the key cards only work 50% of the time if you're lucky) and I had to have her re-do my card. The first night, the noise, rap music and arguing went on until 3:45am... when I would pound on the wall to have them quiet down, they'd turn the music up louder until I had to have someone go in the middle of the night to tell them to quiet down... I had to be up at 6 for work. The second night, there wasn't music next door, but banging, slamming and what sounded like a couple fighting and shoving each other around at 1am. I had someone ask me for money in the hallway...and then had an older gross lady ask me if I wanted to come to her room and \"party\"....and the entire hall reeked of weed and there were puppy potty pads in the hallway. Unfortunately, I don't think I will be staying there anymore.

Business

2/10

Poor

11 Dec 2024

Aurora

Extremely disappointed!!!😞

Power went out about 15 minutes after getting here. I understand that they can't control that but they made absolutely no attempts to let me know what what was going on. When it finally came back on the heater no longer turn on, at all. Room was colder than being outside and it was hard to get a hold of anyone. Finally after dealing with this for almost 4 hours total I was finally switched rooms with one that the heat was function extremely disappointed considering I was staying at an extended stay in a different city and the room was actually cheaper than the one that I was currently staying in!! I did file a formal complaints but all I was told is that it would take up to 48 hours to hear back anything from my complete that doesn't give me a warm fuzzy feeling!!

Self

8/10

Excellent

01 Dec 2024

Dj

The rooms have a full size refrigerator and stove top. Its clean. The early morning staff are kind of mean but its not like you need them much. Well hope not. The cable is cool. You can sign in to your streaming services on the tv in your room.

Leisure Family_with_children

10/10

Exceptional

26 Nov 2024

Lori

All good

8/10

Excellent

16 Nov 2024

Freda

Hard to find entrance in the dark. Dark road entrance. Lady who checked me in was very nice. Gave me insite to getting savings as I explained many trips to Cleveland clinic

2/10

Poor

16 Nov 2024

Daleaya

No remote the whole time I was there plus staff is never available

4/10

Poor

12 Nov 2024

Shirley

Tiny

The bed was so tiny 2 adults could not stay there. We left early due to the noise and lack of cleanliness

Partner

10/10

Exceptional

18 Oct 2024

Antonio

I enjoyed my dtay, was treated as a priority by hotel staff & management.

Business_and_leisure Self

8/10

Excellent

10 Oct 2024

Dennis

Simple

It was fine.

Friends_and_family Family

8/10

Excellent

09 Oct 2024

Cynthia

My first experience with Extended Stay. While it was a good stay & I have no complaints, I don’t expect to stay again when traveling alone only because there is no one at the desk all night.

Leisure Self

2/10

Poor

06 Oct 2024

Richard

Huge bug/insect crawled across my stomach and chest as I laid in bed. Happened around midnight and I couldn’t find comfort in the bed the rest of the night.

4/10

Poor

30 Sep 2024

Matthew

Get what you pay for- which is ok

You get what you paid for. It was fine for just me who was there just to see my son for parents' weekend but it was absolutely nothing special and the beds were very uncomfortable. As long as you go with no expectations you are fine.

Self

2/10

Poor

29 Sep 2024

Lisa

Disgusting

The room was filthy, very dirty. Someone toenail was on the floor, it wasn't mine. It could not have been cleaned. The microwave was greasy and dirty. I would never stay there again.

Self

4/10

Poor

15 Sep 2024

Tiffany

The floor in the room was dirty. Your bare feet would stick to it when walking in it. Your white socks turned yellow from walking on it. The hotel was mostly filled with people who live there not vacationers.

Partner

6/10

Pleasant

14 Sep 2024

Michael

No staff at check in

2/10

Poor

02 Sep 2024

Lauren

While the initial check in was quick and easy, the rest of our stay was questionable. You have to bring your own coffee pot/pots and pans for the room. We couldn’t get ahold of service staff for needs we had. They had no housekeeping & at 9pm the front desk lady came pounding on the room door to tell us that we had to take out our own trash. When we asked for extra towels she rudely expressed that they were backed up from check outs earlier in the day & the front desk would be open at 10 am the next day (we checked out at 11). There also was no breakfast option which the site says is available. All of this wouldn’t have been a big deal if we were notified at check in. A guest down the hall was letting his cat freely roam the hall & the 1st floor smelled of straight marijuana (apparently a smoke free motel). The restaurant/store options were convenient but majority of the locals were rude. I wouldn’t recommend staying & will spend more money staying else where.

Partner

10/10

Exceptional

30 Aug 2024

Edward

This is a great motel. Lots of people here are long term and peaceful. No rif raf or druggies camping out trying to find somewhere to get high. Staff is extremely polite, kind, and willing to go above and beyond. Great people at a great hotel

Business_and_leisure Pet

10/10

Exceptional

28 Aug 2024

jinniska

Clean very friendly staff

Leisure Self

10/10

Exceptional

26 Aug 2024

William

Quiet place and relax

2/10

Poor

23 Aug 2024

Alan

Broke showers

Business

10/10

Exceptional

22 Aug 2024

Dean

Front desk excellent. Fire pits nice way to wind down the evening

8/10

Excellent

15 Aug 2024

Fred

Adequate and served the purpose.

I’m not one to complain so here goes. Room has a strong smell. Probably something to mask the old smoke smell. It wasn’t all bad. There were no cups, plates, glasses, silverware, etc to go along with the extended stay idea and the kitchenette. I had to ask for shampoo as it’s not normally supplied. That said the staff was friendly and cooperative and allowed me an extra hour at check out so no worries there.

Friends_and_family Family

4/10

Poor

11 Aug 2024

Judy

Our room looked like a prison block. No recliner no “ home atmosphere. It was ver stark. Then you have to purchase kitchen utensils n pan. Really. Never have I had to do that any where. I traveled for years never have I had to buy basic. That is really nuts. Then 1 wash cloth n 1towel no hand towels. This is not customer service place. The GM was not friendly his side kick was . The dogs had a good place for potty n the location was great.

Leisure Pet

10/10

Exceptional

10 Aug 2024

Andrea

I like the property very nice

Business_and_leisure Self

4/10

Poor

04 Aug 2024

Deon

This property was not the cleanest and had very few amenities. There was a very sticky spot on multiple parts of the room. Beds were uncomfortable and noisy but is a good place to stay if not staying for a long time.

Leisure Family

6/10

Pleasant

02 Aug 2024

Debra

I wasn’t prepared to find no drinking water disposable cups.

Leisure Pet

8/10

Excellent

26 Jul 2024

Spencer

Clean and quiet

6/10

Pleasant

24 Jul 2024

Michael

It served the purpose

6/10

Pleasant

21 Jul 2024

Nadine

The property and rooms were very clean.

Business

6/10

Pleasant

19 Jul 2024

Robert

No coffee pot, cups or plates. We arrived after 10pm and had to wait 20-25 minutes for someone to come and check us in since check in was closed. No grab and go breakfast this morning.

8/10

Excellent

15 Jul 2024

Tammy

The staff was friendly. The price was very affordable. I have never been in a room this clean! We had a blacklight with us and decided to look around. We found a couple spots on the bathroom sink and a couple in the kitchen sink.
However, I've never been in a room without a coffee pot. Stove and refrigerator, yes. Coffee pot and toiletries, no.

8/10

Excellent

01 Jul 2024

John

The hotel itself was fine. It is a non-smoking hotel, but there was always a crowd of other patrons smoking by the outside door, and that smoke filled the whole first floor, including our room which was a fair distance from the door. I think a lot of people live here full time. The room and hallways were clean and the one staff person I interacted with was nice. I did try to get a 2nd room card after checking in and there was no one at the desk. It wasn't late, about 8:30pm. I tried calling the number on a sign and no one answered.

Friends_and_family Family

10/10

Exceptional

23 Jun 2024

Abdelkader

Nice

10/10

Exceptional

15 Jun 2024

Ernesto

Thanks

Business Friends

10/10

Exceptional

11 Jun 2024

Sly

Dina at the front desk is fantastic to deal with! Friendly and professional… Hotel is in a convenient place 5 mins from the beach by car “in Ohio”! Great choice’s that we will make again..

Business_and_leisure Family_with_children

2/10

Poor

02 Jun 2024

Jose

I couldn’t check in at 11 pm no one was in the front desk and called the number and no one picked (500)

Business

2/10

Poor

30 May 2024

Erica

Dog hair all over comforters, bed smelled like dog

Business Self

2/10

Poor

22 May 2024

Carole

Smelled so badly of smoke. All of our clothing ended up smelling like smoke. TV didn't work and was dirty (smeared looking). Had to wash all our clothes, even stuff packed.

6/10

Pleasant

16 May 2024

Christopher

No late night or early morning staff.

Business Friends

2/10

Poor

05 May 2024

Ashley

This place felt like it was stuck in the 70s. Constant smell of old smoke in spite being in a non smoking room, and you could hear everything happening in the neighboring rooms (we had both families and loud TVs above and on one side of us and it was loud though all hours of the night). The room was a bit dirty and towels had been left in the bathroom from the previous guest. Overall not a great experience.

Leisure Friends

8/10

Excellent

08 Apr 2024

Rene

No hair dryer, coffee maker, red to change the mattress, no shampoo

Leisure Family

2/10

Poor

08 Mar 2024

JaToya

My experience was terrible because the heat didn't work. When I reached out to customer service I was told there was nothing anyone could do. No one offered me any blankets or another resolution. It took a hour for the night staff to finally bring one blanket at 3am.

6/10

Pleasant

13 Jan 2024

Dawn

I chose this property and area because I thought it would be up to par with cleanliness and a more inviting atmosphere. The beds weren’t stable, floors dirty underneath the beds, smell of weed in the hallway, bed frames dirty, not enough towels for the number of guests in my room and not enough lighting in the room.

Leisure Family

4/10

Poor

12 Oct 2023

Donna

Stay elsewhere

Overpriced, sub-par accommodations. They could do better with the place but choose not to. We will be back to the area but we definitely will not be staying at this hotel again.

Partner

2/10

Poor

03 Oct 2023

Colleen

Smelled terrible of smoke! Not really an extended stay because you have to rent plates and silverware and a coffe pot in your room is $40! You have to empty your own garbage and to make a call from the landline in the room is $1.00 per call! Worst though at 10am (11am checkout) the manager pounded on my door like the police! When I answered he said, “Are you checking out today!?!” Unbelievable. Seems like a nice place but it is NOT. No free breakfast either. These people have no idea how to run a hotel! Never again! Not Extended Stay. More like Stay Away!

Leisure Self