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Residence Inn Cleveland Mentor

Cleveland - OH · United States

5660 Emerald CourtView location

9.0/10Excellent457 Reviews
Cleanliness9.2/109.2
Service9.2/109.2
Comfort9.2/109.2
Condition9.0/109.0
Location9.4/109.4
Neighborhood9.0/109.0
Quality10.0/1010.0
Value8.8/108.8
Amenities8.6/108.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Residence Inn Cleveland Mentor

Be sure to enjoy recreational amenities, including a hot tub, a fitness center, and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless internet access, a fireplace in the lobby, and a banquet hall. Take advantage of the hotel's room service.

A complimentary continental breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms.

Free self parking is available onsite. Make yourself at home in one of the 96 guestrooms, featuring kitchens with refrigerators and microwaves. Wired and wireless internet access is complimentary, while 39-inch LCD televisions with cable programming provide entertainment. Conveniences include phones, as well as safes and desks.

Distances are displayed to the nearest 0. 1 mile and kilometer.

Read more about this hotelShow less

Located in Mentor, Residence Inn By Marriott Cleveland Mentor is within a 10-minute drive of Lake Erie College and Mentor Ice Arena. This hotel is 4.2 mi (6.7 km) from Mentor Lagoons Nature Preserve and 5.3 mi (8.5 km) from Headlands Beach State Park.

Make yourself at home in one of the 96 guestrooms, featuring kitchens with refrigerators and microwaves. Wired and wireless internet access is complimentary, while 39-inch LCD televisions with cable programming provide entertainment. Conveniences include phones, as well as desks and coffee/tea makers.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.

Popular amenities

Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 21

Hotel policies

LGBTQIA+ friendly Professional property host/manager Pets allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Administrative fee: USD 100 per night

    We have included all charges provided to us by the property.

  • You need to know
    • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
    • The seasonal pool will be open from May to September.
    • Pool access available from 8 AM to 10 PM.
    • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Safety features at this property include a fire extinguisher
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    21
  • Optional fees
    • Pet deposit: USD 100.00 per stay
    • Pet fee: USD 5.00 per accommodation, per day plus USD 100.00 one-time cleaning fee
    • Service animals are exempt from fees
    • Rollaway bed fee: USD 10.0 per stay

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Atlas Cinemas Diamond Center 16 0.2 km / 0.1 mi
Black Brook Golf Course 4.6 km / 2.9 mi
Mentor Dog Park 4.8 km / 3 mi
Mentor Ice Arena 5.1 km / 3.2 mi
Lake Erie College 5.6 km / 3.5 mi
Lake Erie 5.7 km / 3.5 mi
Mentor Lagoons Nature Preserve 6.7 km / 4.2 mi
Headlands Beach State Park 8.5 km / 5.3 mi
Fairport Harbor Marine Museum and Lighthouse 8.8 km / 5.5 mi
Lake County History Center 8.9 km / 5.5 mi
Fairport Harbor Lakefront Park Beach 9 km / 5.6 mi
James Garfield National Historic Site 9.4 km / 5.8 mi
Little Mountain Country Club 9.6 km / 5.9 mi
Lake County Speedway 10.3 km / 6.4 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 96
  • hotel
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Room service
  • Laundry service
  • Lift access
  • Grill/BBQ
Show 10 more facilities & services
  • Banquet hall
  • Conference room
  • Meeting room
  • Business centre
  • Outdoor freshwater pool
  • Breakfast
  • Continental breakfast
  • Non-smoking establishment
  • Minimum check-in age: 21
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • STUDIO KING SIZE BEDSTUDIO • KING SIZE BEDSTU.KG-2

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Cleveland Mentor

    STUDIO KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO KING BEDSSUITE • TWO KING BEDSSUI.2K-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO KING BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Cleveland Mentor

    SUITE TWO KING BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO KING BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2K-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE AccessibleSUITE • AccessibleSUI.H6-3

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Cleveland Mentor

    SUITE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-3

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO AccessibleSTUDIO • AccessibleSTU.H6-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Cleveland Mentor

    STUDIO Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.H6-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO BEDROOMS AccessibleSUITE • TWO BEDROOMS AccessibleSUI.B2-H6

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO BEDROOMS Accessible

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Cleveland Mentor

    SUITE TWO BEDROOMS Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO BEDROOMS Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B2-H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE Accessible Two Double bedsSUITE • Accessible Two Double bedsSUI.H6-2D

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible Two Double beds

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Cleveland Mentor

    SUITE Accessible Two Double beds

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible Two Double beds

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO STANDARDSTUDIO • STANDARDSTU.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Cleveland Mentor

    STUDIO STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED TWO BEDROOMSSUITE • KING BED TWO BEDROOMSSUI.B2-KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING BED TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Cleveland Mentor

    SUITE KING BED TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING BED TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B2-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO BEDROOMSSUITE • TWO BEDROOMSSUI.B2

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Cleveland Mentor

    SUITE TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO KING SIZE BEDSTUDIO • KING SIZE BED • 1 Bedroom • 41 m²STU.KG
    STUDIO KING SIZE BEDPhoto unavailable11 photos

    Room overview

    Smoking room
    Room size
    41 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Sofa bed, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Internet access
    • Bathroom
    • Tea and coffee making facilities
    • Ironing set
    • Centrally regulated air conditioning
    • Safe
    • Wi-fi
    • Desk
    Show all 20 amenities
    • Cable TV
    • Dishwasher
    • Housekeeping
    • Toaster
    • Shower
    • Bathtub or Shower allocation on arrival
    • Hairdryer
    • Direct dial telephone
    • TV
    • Kitchen
    • Fridge
    • Microwave

    Facilities with extra charge

    • Extra beds on demand

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Cleveland Mentor

    STUDIO KING SIZE BED

    Room photos

    11 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Smoking room
    Room size
    41 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Sofa bed, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG

    Room amenities

    • Internet access
    • Bathroom
    • Tea and coffee making facilities
    • Ironing set
    • Centrally regulated air conditioning
    • Safe
    • Wi-fi
    • Desk
    • Cable TV
    • Dishwasher
    • Housekeeping
    • Toaster
    • Shower
    • Bathtub or Shower allocation on arrival
    • Hairdryer
    • Direct dial telephone
    • TV
    • Kitchen
    • Fridge
    • Microwave

    Facilities with extra charge

    • Extra beds on demand

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO DOUBLE BEDSSUITE • TWO DOUBLE BEDSSUI.2D-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Cleveland Mentor

    SUITE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2D-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Cleveland Mentor

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE Accessible KING SIZE BEDSUITE • Accessible KING SIZE BEDSUI.H6-KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Cleveland Mentor

    SUITE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Residence Inn Cleveland Mentor

9.0
Excellent
457 Reviews
Cleanliness
9.2 /10
Service
9.2 /10
Comfort
9.2 /10
Condition
9.0 /10
Location
9.4 /10
Neighborhood
9.0 /10
Quality
10.0 /10
Value
8.8 /10
Amenities
8.6 /10
100 reviews shown
10/10
Exceptional
25 Jul 2026
Stephanie
Friendly staff from check in to breakfast to housekeeping!

This clean and well maintained property has ample parking and is in a convenient location with several dining options nearby.

The bed was incredibly comfortable, and we slept very well. And while there were many guests staying, we didn’t hear any noise in our room from the adjacent rooms, hallway or elevator!
10/10
Exceptional
14 Jul 2026
Brian
The room was huge and very comfortable. The breakfast was good and didn’t feel rushed.
Friends
10/10
Exceptional
11 Jul 2026
JANET
Everything was very nice.
Partner
2/10
Poor
29 Jun 2026
Gena Megan
The hotel is in need of repair. The lampshade next to the bed had a fist sized hole in it, there was a large hole in the carpet by the door, the carpet in front of the bathroom had tape on it to hold it down. The hotel lost power twice in the five days we were there. I expected better from the Marriott brand.
Family_with_children
10/10
Exceptional
28 Jun 2026
Erica
Enjoyed my stay! Beautiful location and staff were great!
Friends
10/10
Exceptional
23 Jun 2026
Iris
Was great having a full kitchen except my room didn’t have an ice maker and hotel didn’t have an ice machine had to go out to but ice
Partner
10/10
Exceptional
22 Jun 2026
Douglas
Lovely property - loved the room
Partner
10/10
Exceptional
22 Jun 2026
Linda
Staff was very friendly, rooms were
Clean, breakfast was just ok
Friends_and_family Family
8/10
Excellent
17 Jun 2026
Laura
We stay here frequently and it really needs to be updated. The carpet on the floors and elevator look dirty The elevator also squeaks a lot and is scary if you aren’t expecting it.
The staff is wonderful and overall, the facility is very good and smells so clean. The rooms are spacious and the beds are so comfortable! Breakfast is okay, but it has been better in the past.
Partner
10/10
Exceptional
15 Jun 2026
Renee
All staff was very helpful and friendly! Room was also very clean.
Friends_and_family Friends
2/10
Poor
13 Jun 2026
Norris
Rudeness and ignorance from front desk employee Debbie. She came off as a rascist Karen that didn’t want to help me check in.
The stay was not worth the money. Room was not updated and I wasn’t told where the hot tub even existed.
Partner
10/10
Exceptional
01 Jun 2026
William
Easy check-in. We arrived around 6pm. Staff was there and made check-in quick and easy. Room was great! Spacious! Clean! AC worked fine.
Partner
10/10
Exceptional
27 May 2026
Benjamin
We won't stay anyplace other than this hotel when we are in the Cleveland area!
Partner
6/10
Pleasant
24 May 2026
Callie
The property is in need of maintenance. The carpet in our room was held down with duct tape at the threshold to the kitchen. Lots of wear and tear like dents and scrapes on the cabinets and walls. No meat options for breakfast. We enjoyed having a two bedroom suite so we could stay in a single room and it served its purpose.
Friends_and_family Family
10/10
Exceptional
24 May 2026
DeAnn
Nice rooms, well appointed and clean.
Partner
8/10
Excellent
20 May 2026
Jorge
The bathroom was very clean.
Family
8/10
Excellent
21 Apr 2026
TJ
The hotel was good, but some of the amenities were lacking, example: your room has a full kitchen but they only give you one trash bag, one packet of dish soap. Other than that the hotel, the room was clean, the staff were nice and helpful.
Partner
10/10
Exceptional
13 Apr 2026
Kelly
Great staff, very accommodating. Beds were wonderful.
Family
8/10
Excellent
13 Apr 2026
Karen
Perfectly adequate hotel for a short stay.
The mattress sagged quite a bit on one side - where everyone sits. I was disappointed to not have ice available. The freezer had an ice maker that didn't work.
The breakfast was not the worst I have had, but it was definitely in the running. Coffee was undrinkable, stale breads, no fruit on the first day, wet frittata (I assume that is what it was), limited options, especially for diabetics. I wish the site showed the pool closure dates as I was really looking forward to soaking in the hot tub.
Very convenient location just off the freeway with several food options and a movie theater close by.
If I ever have to go back, I would stay again.
Self
8/10
Excellent
12 Apr 2026
Travis
Rooms need to be updated but still very nice, great breakfast. Rooms run hot so have to use air conditioner
Partner
10/10
Exceptional
08 Apr 2026
Kelly
Very helpful staff.
Family
10/10
Exceptional
06 Apr 2026
Benjamin
Excellent motel.
Partner
6/10
Pleasant
31 Mar 2026
Amber
I was booked for a king size bed. However, room 133 is a queen size bed.
10/10
Exceptional
23 Mar 2026
Albert
Fantastic location that has plenty of shopping within a very short drive! Worth the stay!
Friends_and_family Family
10/10
Exceptional
22 Mar 2026
Tyler
Property was very welcoming to pets.
Family_with_children
10/10
Exceptional
15 Feb 2026
Darnettia
Good over all
Business_and_leisure Self
10/10
Exceptional
15 Jan 2026
Nina
Yes
Business
8/10
Excellent
27 Dec 2025
Keith
Good property, good location, fair pricing. Breakfast was good and had lots of variety, rooms were big but getting a little dated and getting worn.
10/10
Exceptional
01 Dec 2025
Lora Maureen
We always stay here during our drive from St. Louis to the Syracuse area. We are so happy that we found you! Everyone is always so very welcoming and hospitable. The rooms are so clean, cozy, spacious and reasonable. We always rest very well, prior to getting up early the next day and resuming the rest of our drive. We adore Noosa Bistro across the street! We often get up before the breakfast area opens; however, the workers there are always so very kind and gracious. They offer us coffee, of course, and then ask if we wish to take anything with us to eat as we prepare to hit the road. Thank you for always going the extra mile. We highly recommend and will certainly be back!
Partner
6/10
Pleasant
18 Nov 2025
Mark
The room was significantly degraded from past visits. The toilet ran every five minutes and when brought to the attention of the staff, it wasn't corrected. The cabinets were well worn and in need of repair. During the every other day room cleanings, the dishes weren't cleaned, the wastbasket wasn't emptied and the coffee wasn't refilled.
Business Self
10/10
Exceptional
16 Nov 2025
Natalie
Everything was ideal for what we needed
Leisure Family
10/10
Exceptional
09 Nov 2025
Memory
Check in was easy, room was clean and quiet. Pillows were very comfortable. We had our dog and they were very accommodating of her. The breakfast was good and checkout was simple. Overall was great experience. Location and up keep of the facilities was nice also.
Friends_and_family Family
10/10
Exceptional
20 Oct 2025
Janine
Waffle machine was broken. No fresh eggs, only a quiche which was burnt. Breakfast needed to improve.
Partner
8/10
Excellent
21 Sep 2025
Charles

Solid choice

Solid choice, good location.
Friends_and_family Friends
10/10
Exceptional
19 Sep 2025
Niamh
The rooms here are great really big with a proper work area
10/10
Exceptional
13 Sep 2025
Kris
Huge space! Very nice hotel in good location. Very quiet
Leisure Partner
10/10
Exceptional
30 Aug 2025
mark
nice and accessible
6/10
Pleasant
30 Aug 2025
Christopher
The room was dated and dingy for the price. The non-refundable pet fee for our cat was $115 for just a one-night stay, which felt excessive. On top of that, the front desk staff wasn't very friendly. Overall, not worth the cost.
Business_and_leisure Pet
10/10
Exceptional
22 Aug 2025
kelly
It was in a nice safe location and it had an outdoor pool that was fabulous
Leisure
10/10
Exceptional
17 Aug 2025
Ashlee
I travelled from Maryland to this Residence Inn location for a Morgan Wallen concert in Cleveland at the Huntington Bank Field. The field was only 30 mins from this location and super easy to get too. There is a good pick of fast food options right by this Hotel. The staff were impeccable! Extremely friendly! The hotel itself was super clean and the Breakfast was delicious.

They are pet friendly, have a hot tub and pool as well!! Can’t beat how convenient all that is!


If I could give more than 5 Stars I would!! HIGHLY RECOMMEND staying here !!
Leisure Friends
10/10
Exceptional
14 Aug 2025
Carole
Good location and amenities
Leisure Partner
10/10
Exceptional
13 Aug 2025
Cindy
Excellent amenities. Beautiful facility. Staff so friendly!
10/10
Exceptional
11 Aug 2025
MARY
Our room was huge with a kitchen living room and big bathroom
The bed was so comfortable
For breakfast they served gluten free bagels and other gluten free items with their buffet which was a great surprise
10/10
Exceptional
09 Aug 2025
Edwin
Great Experience
2/10
Poor
31 Jul 2025
Elizabeth
Breakfast was awful no variety eggs were watery
Friends_and_family Family
10/10
Exceptional
26 Jul 2025
Lora Maureen
We love staying at this hotel, as a stopping place from St Louis to upstate NY. Everyone is hospitable and accommodating. The rooms are comfy and spacious - clean and very quiet. We love walking to Noosa Bistro across the street. All staff are friendly and helpful. Thank you!
Partner
10/10
Exceptional
25 Jul 2025
michael
Very nice hotel.
Business Self
10/10
Exceptional
18 Jul 2025
Keith
The hotel and property are very clean, with friendly staff. The property is easily accessible from the highway and is in a good area. Would stay again. We highly recommend.
Leisure Partner
8/10
Excellent
13 Jul 2025
PAULA
Good location nice room pool
Leisure
6/10
Pleasant
09 Jul 2025
Verified traveler
It was ok. Reception was slow to get to front desk, check in was slow. She also forgot to write my room on the key envelope.
The room was spacious, but there was a broken lamp and the cupboard under the sink was broken.
Also there was a coffee machine and supplies. But no coffee pot.
Friends_and_family Family
6/10
Pleasant
06 Jul 2025
Shelly
Property is old and worn. Definitely needs a thorough cleaning and update. Pullout couch in our suite was so dirty and uncomfortable to sleep on.
General Manager was very kind and helpful.
Leisure Family
10/10
Exceptional
06 Jul 2025
Javier
GREAT HOSPITALITY
Leisure Family
10/10
Exceptional
05 Jul 2025
Robin
We were here on a 90⁰ weekend. The pool was clean with a perfect temperature. The room was clean, breakfast average. I'd stay again.
Leisure Partner
10/10
Exceptional
29 Jun 2025
Jon

Great hotel!!

Great place to stay, close enough to Cleveland, 15 minute drive to downtown. Great place, hotel lost power during the night. Made it impossible to sleep due to using a CPAP. Even with the power outage I would definitely stay at the hotel again.
Partner
10/10
Exceptional
28 Jun 2025
STEPHANIE
Clean & quiet
10/10
Exceptional
26 Jun 2025
Hannah
the room was incredibly spacious and worth the cost. every area was clean, the staff is extremely friendly and helpful, and the free breakfast was great!
Leisure Partner
10/10
Exceptional
21 Jun 2025
Peter
Spotless gardens looked very good room excellent breakfast was good and tables and area very clean WiFi also good
Leisure Partner
8/10
Excellent
04 Jun 2025
Martin
Everything was great. The only think that may be upgrade are the windows because the building is located next to a busy road and the noise goes thought the windows making it hard to sleep.
Leisure Partner
8/10
Excellent
02 Jun 2025
Joni
Wonderful stay. The bed was a bit too firm for me but other than that it was a pleasant stop! Thank you!
Leisure Partner
8/10
Excellent
02 Jun 2025
Sylvain
.
10/10
Exceptional
30 May 2025
Marguerite
Our Residence Inn Mentor stay was very comfortable. It's location is convenient for visiting Cleveland's University Circle and Kirtland's Holden Arboretum. Staff was wonderful! AND the inn allows pets which is a big help to our family.
10/10
Exceptional
25 Apr 2025
Zachary
Wonderful hospitality and the staff are incredible
10/10
Exceptional
05 Apr 2025
Zachary
Staff was wonderful and personable, zero issues at all.
Business Self
10/10
Exceptional
03 Apr 2025
Susan
Front desk staffing is wonderful
Business Self
8/10
Excellent
20 Feb 2025
JIJING
Nice staff
Business Self
10/10
Exceptional
01 Feb 2025
James

Friday night in Cleveland!

Perfect for us! Great location with lots of good restaurants and shops around it.
Partner
10/10
Exceptional
14 Dec 2024
Carly

Nice stay

We enjoyed our stay here. The room was a great size and the bed was extremely comfortable. The bathroom door wouldn't close, not a huge deal for our family, just was annoying. Breakfast was nice a d had some different options
Friends_and_family Family
10/10
Exceptional
05 Dec 2024
Lance

Service, service, service.

The most amazing thing about this hotel was the staff! Cudos to them all!
Business
10/10
Exceptional
02 Dec 2024
Brandon
Great stay
10/10
Exceptional
30 Nov 2024
Lesley
Also, had a nice breakfast that was included. Staff were welcoming and friendly.
Business_and_leisure Family
10/10
Exceptional
28 Sep 2024
David
Very nice place to stay
8/10
Excellent
20 Sep 2024
SONDRA KING

Ok

Decent room. Comfortable bed. Clean. Spacious bathroom. A bit of an “old” smell. Carpet probably needs cleaned. Overall an average place. Good location.
Partner
10/10
Exceptional
15 Sep 2024
Erin
The room was huge!
Leisure Self
10/10
Exceptional
14 Sep 2024
Shannon
Clean, quiet, friendly and worth the price.
6/10
Pleasant
09 Sep 2024
Roxy
Overall, I’d say it’s just an average hotel if not below average. Initially walking in the person at the front counter was definitely not welcoming. She seemed unhappy and like she didn’t want to be there so not a great first impressIon. She was like that every time we saw her. Room smelled very musty when we first walked in it. The more we were in it, the more we realized it smelled like dog pee by the couch. One big reason I booked here was for the hot tub. It ended up being completely drained. When we ask, the not very friendly lady said it was closed for the season. They really need to advertise this on their website. I told her that’s one of the main reasons I chose that hotel. She showed/gave no empathy or apology whatsoever. Breakfast in the mornings was definitely not great which again was another reason I stayed here. Food was very bland and some of it wasn’t cooked completely. Coffee was cold the first morning. On a positive note, shower had good water pressure and the soap in the shower I really liked. Bed was comfortable so those are the couple things that were good. Honestly, I wish I would have stayed somewhere else. I mentioned all of this to the hotel when checking out and they did nothing to try to make anything better. For that reason, I will never stay there again. Don’t recommend unless you don’t care about paying a high premium price for very little in return. So disappointed because this was a weekend away for my husband and I.
Partner
6/10
Pleasant
01 Sep 2024
Verified traveler
The sofa bed for this property is very uncomfortable. The mattress is so thin that it feels like you just have a sheet over the springs. Overall the couch didn’t look cared for. There were stains on the cushions.
6/10
Pleasant
20 Aug 2024
Kathy
The bed was so uncomfortable that i woke up in pain every morning. The jets in the hot tub were super low. There was a leak in the roof causing a wet smelly floor on the third level. Not worth the money.
Leisure Family
4/10
Poor
11 Aug 2024
Tim
We moved after one night. Place has changed since our last stay. This was our go to hotel when visiting family in Mentor PH
Partner
8/10
Excellent
08 Aug 2024
Gizella
Clean facility friendly employees. Walkable to shopping
Leisure
10/10
Exceptional
06 Aug 2024
Brian
The room was spacious, clean, and comfortable
Leisure Pet
8/10
Excellent
04 Aug 2024
Scott
Friendly staff and clean, comfortable room
8/10
Excellent
03 Aug 2024
Rebecca
Great space and clean
Leisure Family
8/10
Excellent
02 Aug 2024
Andrew Emmanuel
This particular location was less expensive than other Residence Inn by Marriot. This location is in a safe area and is close to shopping and restaurant's. The staff was excellent and the grounds were clean. A couple areas of improvement would be the following. The weight room is severely outdated and lacks a lot of equipment. Some of the rooms are located only yards away from the highway making it noisy and difficult to sleep. I would reserve a room at this location in the future albeit I would request a room not facing the highway. All in all a good experience.
Leisure Partner
8/10
Excellent
29 Jul 2024
Paul
Very nice area.
Leisure Partner
10/10
Exceptional
14 Jul 2024
Louis
Great breakfast!
Leisure Self
10/10
Exceptional
13 Jul 2024
Charles
Hocycyoc
Leisure Family
10/10
Exceptional
23 Jun 2024
Tavares

10/10

One of the best stays ive had in a while I appreciate the workers and their dedication to making sure everyone has the best time possible while there
Friends_and_family Friends
10/10
Exceptional
21 Jun 2024
Thomas
The property and facilities are nice and clean . The parking lot is not driver friendly . Too tight especially for SUV’s . The staff were all great except the women who checked us in . She was rude and not very welcoming at all . I almost cancelled at the check in desk and would have had we not been so tired . When I booked the room I chose a suite room that slept 6 people. The room was not set up to sleep 6 But the staff did accommodate and delivered 2 Roll away beds . I did end up sleeping on coach cushions on the floor but at least my guests were taken care of . Overall I would recommend this hotel and hope you either get rid of the rude host or remove her from dealing with the public . A host should be warm and welcoming .
10/10
Exceptional
24 May 2024
Zarina
Staff was amazing. I love the basketball court, pools, access to food they provided and the shopping plazas that are close. I came here during Covid and now and they only have gotten better. Very clean wnd spacious.
Leisure
10/10
Exceptional
11 Apr 2024
Patricia
The hotel was nice and the room was clean. Breakfast was good too.
Leisure Family
10/10
Exceptional
09 Apr 2024
Carol
Staff was helpful and friendly. Room was great!
Leisure Friends
10/10
Exceptional
02 Apr 2024
Catherine
Clean, comfortable & roomy. Breakfast was good too.
Partner
10/10
Exceptional
31 Mar 2024
Susan
The room was great and the service was wonderful.
Business
8/10
Excellent
03 Mar 2024
R Lee

Could’ve been 5 star

The tall young man who greeted us with a smile when we arrived and same as we checked out deserves 5 stars. Same for the two women who were there on Sunday morning they also deserve 5 stars. The lady who prepared and helped w/breakfast was equally a wonderful hostess and represented for Marriott. Kudos to these 4 staff. The 3-Star rating comes bc I would rate the lady who was your fro t desk on Saturday afternoon a negative number. She never smiled nor made anyone feel welcome. We are Marriott members and grandparents to a 6 year old hockey player. We were traveling w/our daughter & son-in-law and their hockey team. This group of parents were all nice. Your staff member treated us all as if we had invaded her personal space and she just wanted us to leave. She never offered any kindness. We had pizza in the gathering area and the parents threw all trash away, wiped tables and even swept the floors. As we were leaving to go to another hockey game, this staff person was at the bar height table wiping it and gave us a mean glaring look. She may need to find a different job bc “hospitality” is not one of her strengths. Please cheer on the others who represented Marriott and your reputation SO very well
Friends_and_family Family
10/10
Exceptional
10 Dec 2023
Jerry
Clipped toe nails on the sofa bed was not good.
Leisure Family
10/10
Exceptional
23 Nov 2023
Eric
Perfect!
Leisure Pet
6/10
Pleasant
19 Nov 2023
Jeremy

Maybe better in the summer?

I mean, one of the reasons we booked a more expensive room here than a cheaper room nearby was because Hotels.com said it had a pool. Imagine our disappointment when we arrived and saw that they were both outdoors and covered for the winter. It would be nice for the properties to indicate that information so we can make a more informed choice.

The room itself was large and comfortable, with a fantastic bed. Unfortunately, the soundproofing was dismal, every time someone walked by we could hear their conversation.
Friends_and_family Family
10/10
Exceptional
12 Nov 2023
Verified traveler
Very nice!!!
Self
10/10
Exceptional
23 Oct 2023
Patricia
It was all nice.
Leisure Partner
10/10
Exceptional
20 Oct 2023
Jaime
Surrounding area is convenient
Leisure Partner

Location & surroundings

Residence Inn Cleveland Mentor
5660 Emerald Court, Mentor, United States

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Residence Inn Cleveland Mentor

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