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Courtyard Cleveland Willoughby

Cleveland - OH · United States

35103 Maplegrove RdView location

8.4/10Excellent827 Reviews
Cleanliness8.8/108.8
Service8.8/108.8
Comfort8.8/108.8
Condition8.4/108.4
Location9.2/109.2
Neighborhood8.8/108.8
Quality8.0/108.0
Value7.0/107.0
Amenities7.8/107.8
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Courtyard Cleveland Willoughby

Located in Willoughby's business district, the Courtyard by Marriott Cleveland Willoughby is a short drive from local attractions. Just a five-minute drive from Classic Park and eight minutes from Historic Kirtland, this hotel also offers easy access to Lake Erie (7. 4 km) and James Garfield National Historic Site (12.

3 km). Guests can enjoy an indoor pool, spa tub, and 24-hour fitness center. Complimentary Wi-Fi and a cozy lobby fireplace enhance your stay. The hotel's 90 guestrooms feature refrigerators, microwaves, and 32-inch flat-screen TVs with cable programming.

Complimentary wired and wireless internet access is provided, along with partially open bathrooms with showers, complimentary toiletries, hair dryers, safes, and desks. Dine at the Bistro, featuring a bar/lounge, or grab a quick bite at the coffee shop/cafe. Cooked-to-order breakfasts are available daily for a fee.

The hotel offers complimentary wired internet access, express check-in and check-out, and 635 square feet of meeting space. Free self-parking is available onsite.

Read more about this hotelShow less

Located in Willoughby, Courtyard by Marriott Cleveland Willoughby is in the business district, a 5-minute drive from Classic Auto Group Park and 8 minutes from Historic Kirtland. This hotel is 4.6 mi (7.4 km) from Lake Erie and 7.6 mi (12.3 km) from James Garfield National Historic Site.

Make yourself at home in one of the 90 guestrooms featuring refrigerators and microwaves. Wired and wireless internet access is complimentary, while 32-inch flat-screen televisions with cable programming provide entertainment. Partially open bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Featured amenities include complimentary wired internet access, express check-in, and express check-out. Planning an event in Willoughby? This hotel has 635 square feet (59 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 3:00 AM
Check-out until 12:00 PM

Hotel policies

No rollaway/extra beds available LGBTQIA+ friendly Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available Cashless transactions are available

Important information

  • You need to know
    • Pool access available from 9:00 AM to 9:00 PM.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Cashless transactions are available
    • Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Optional fees
    • Fee for cooked-to-order breakfast: approximately USD 8 to 10 for adults, and USD 8 to 10 for children

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Chagrin River 2 km / 1.2 mi
North Chagrin Reservation 2.9 km / 1.8 mi
Lake Health West Medical Center 3.1 km / 1.9 mi
Regal Willoughby Commons 3.7 km / 2.3 mi
Classic Auto Group Park 4.3 km / 2.7 mi
StoneWater Golf Club 7.4 km / 4.6 mi
Lake Erie 7.4 km / 4.6 mi
Eastlake Doggie Park 7.8 km / 4.8 mi
Timberlake Public Beach 7.9 km / 4.9 mi
Historic Kirtland 9.6 km / 6 mi
Euclid Creek Reservation 10.1 km / 6.3 mi
Our Lady of Lourdes National Shrine 10.2 km / 6.3 mi
Indian Museum of Lake County 10.2 km / 6.4 mi
Briardale Greens Golf Course 10.6 km / 6.6 mi
St Ann Shrine 10.7 km / 6.7 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 1999
  • Year of most recent renovation: 2012
  • Total number of rooms: 90
  • hotel
  • American Express
  • JCB
  • Diners Club
  • MasterCard
  • Visa
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
Show 36 more facilities & services
  • Check-in hour
  • Check-out hour
  • Wired Internet
  • Wi-fi
  • Car hireExtra charge
  • Valet parkingExtra charge
  • Room service
  • Laundry service
  • Babysitting service
  • Bellboy serviceExtra charge
  • Fireplace
  • Hotel safe
  • Lift access
  • ShopExtra charge
  • GardenExtra charge
  • Concierge
  • Newspapers
  • Luggage roomExtra charge
  • Clothes dryer
  • Café
  • Bar
  • Restaurant
  • Poolside snack barExtra charge
  • Conference room
  • Meeting room
  • Business centreExtra charge
  • Indoor freshwater pool
  • TV lounge
  • Hot tubExtra charge
  • Hairdressing salonExtra charge
  • Spa centreExtra charge
  • Breakfast
  • Snacks
  • Non-smoking establishment
  • Fitness
  • GolfExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • QUADRUPLE DELUXE QUEEN BEDQUADRUPLE • DELUXE QUEEN BEDQUA.DX-QN

    Photos are not available for this room type.

    Courtyard Cleveland Willoughby

    QUADRUPLE DELUXE QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    DELUXE QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DX-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BEDDBL.DX-KG

    Photos are not available for this room type.

    Courtyard Cleveland Willoughby

    DOUBLE DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accessible-Two Queen BedsQUADRUPLE • Accessible-Two Queen Beds • 1 Bedroom • 30 m²QUA.H6-2Q
    QUADRUPLE Accessible-Two Queen BedsPhoto unavailable3 photos

    Courtyard Cleveland Willoughby

    QUADRUPLE Accessible-Two Queen Beds

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-2Q

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BED • 1 Bedroom • 30 m²DBL.H6-KG
    DOUBLE Accessible KING SIZE BEDPhoto unavailable2 photos

    Courtyard Cleveland Willoughby

    DOUBLE Accessible KING SIZE BED

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, Sofa bed
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Room amenities

    • Safe
    • Housekeeping
    • Cable TV
    • Bathrobes
    • Desk
    • Toiletries
    • Pay movies
    • Wake-up service
    • Wheelchair-accessible
    • Centrally regulated air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Microwave
    • Fridge
    • Minibar
    • Kitchen
    • Internet access
    • TV
    • Direct dial telephone
    • Hairdryer
    • Shower
    • Bathroom

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 30 m²DBL.2Q
    DOUBLE TWO QUEEN BEDSPhoto unavailable11 photos

    Courtyard Cleveland Willoughby

    DOUBLE TWO QUEEN BEDS

    Room photos

    11 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Room amenities

    • Kitchen
    • Desk
    • Toiletries
    • Pay movies
    • Wake-up service
    • Safe
    • Centrally regulated air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Microwave
    • Fridge
    • Minibar
    • Internet access
    • TV
    • Direct dial telephone
    • Hairdryer
    • Shower
    • Bathroom
    • Housekeeping
    • Cable TV
    • Bathrobes

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Courtyard Cleveland Willoughby

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDROOMSUITE • ONE BEDROOMSUI.B1

    Photos are not available for this room type.

    Courtyard Cleveland Willoughby

    SUITE ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDSUITE • ONE BEDSUI.1B

    Photos are not available for this room type.

    Courtyard Cleveland Willoughby

    SUITE ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.1B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED ONE BEDROOMSUITE • KING BED ONE BEDROOMSUI.B1-KG

    Photos are not available for this room type.

    Courtyard Cleveland Willoughby

    SUITE KING BED ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING BED ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Courtyard Cleveland Willoughby

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1

    Photos are not available for this room type.

    Courtyard Cleveland Willoughby

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6

    Photos are not available for this room type.

    Courtyard Cleveland Willoughby

    QUADRUPLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 30 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable14 photos

    Courtyard Cleveland Willoughby

    DOUBLE KING SIZE BED

    Room photos

    14 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Sofa bed, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Room amenities

    • TV
    • Direct dial telephone
    • Hairdryer
    • Shower
    • Bathroom
    • Cable TV
    • Housekeeping
    • Toiletries
    • Desk
    • Bathrobes
    • Pay movies
    • Wake-up service
    • Safe
    • Centrally regulated air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Microwave
    • Fridge
    • Minibar
    • Kitchen
    • Internet access

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6-1

    Photos are not available for this room type.

    Courtyard Cleveland Willoughby

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOM KING BEDDOUBLE • GUEST ROOM KING BEDDBL.GR-KG

    Photos are not available for this room type.

    Courtyard Cleveland Willoughby

    DOUBLE GUEST ROOM KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE TWO QUEEN BEDSDOUBLE • DELUXE TWO QUEEN BEDSDBL.2Q-DX

    Photos are not available for this room type.

    Courtyard Cleveland Willoughby

    DOUBLE DELUXE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN

    Photos are not available for this room type.

    Courtyard Cleveland Willoughby

    QUADRUPLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Courtyard Cleveland Willoughby

8.4
Excellent
827 Reviews
Cleanliness
8.8 /10
Service
8.8 /10
Comfort
8.8 /10
Condition
8.4 /10
Location
9.2 /10
Neighborhood
8.8 /10
Quality
8.0 /10
Value
7.0 /10
Amenities
7.8 /10
100 reviews shown
8/10
Excellent
10 Jul 2026
Shantell
N/a
Partner
8/10
Excellent
06 Jul 2026
ROSALIND
The best thing about our stay was the deep soak whirlpool tub in our king room! The room was comfortable and clean. Two of the reasons I booked this hotel was because they advertised a pool and a restaurant on site. Unfortunately, we didn't use the pool because it is pretty much in the lobby. They chose to have large open windows in the small pool room along the lobby wall. It wouldn't be so bad if they'd frost the windows or line the wall with plants.

The \"restaurant\" (you order at the counter) was not open for some reason on the Tuesday night that we stayed. But there's an Applebee's next door and a steakhouse close by. The breakfast menu was limited and too pricey, so we had a great breakfast at Kliefelds in downtown Willoughby for a fraction of the cost.
Partner
10/10
Exceptional
30 Jun 2026
Cynthia
Friendly staff
Partner
4/10
Poor
28 Jun 2026
Jody
Disappointed doesn’t even cover it. For the price we paid this is hands down the WORST hotel I’ve ever stayed at. Was it clean, yes. Was that the end of the positives, yes. This is a weird place. The man at the front desk had on headphones and essentially yelled us through check-in process, the layout of the room was bizarre and in no other universe would this “suite” be suitable for 4 - maybe without any luggage. We had to Tetris our way through the stay - every movement required something be moved out of the way. Thankfully it was one night because we would not have stayed longer. The bed shook with every movement, the pullout couch was twin sized, the hot tub (which is advertised as an amenity) looks permanently closed, the one sad lotion at the sink looked used, the in-room coffee was disgusting (and I’m not that picky), and the office chair was so broken that when my small daughter sat down it essentially ejected her onto the ground. Had that been me, my husband or someone older they could have gotten hurt. I’m generally understanding, I can usually overlook stuff like this, but not for $252/night. DO NOT STAY HERE unless there’s no other choice and it’s like no more than $100/night.
Friends_and_family Family
10/10
Exceptional
22 Jun 2026
Anthony
Everything was good. Easy process
6/10
Pleasant
03 Jun 2026
Steve
The room was clean and comfortable. The bath tub looked like it came from a junkyard. Much mottled finish with a 1” chip filled with rust in the bottom. We killed a spider on the bathroom floor.
Partner
10/10
Exceptional
26 May 2026
Sanford
All staff were extremely pleasant, professional and helpful.
Partner
10/10
Exceptional
11 May 2026
Jennifer
Our stay was wonderful. The Marriott was a very nice place, the staff were very helpful and friendly.
Partner
10/10
Exceptional
10 May 2026
Michele
Lovely hotel with quiet rooms
8/10
Excellent
08 May 2026
James D.
Great stay. Friendly staff. Everything was clean.
Family
10/10
Exceptional
04 May 2026
Cierra
Check in was quick and easy. The front desk staff was always courteous and polite. The hotel needs a little renovation (e.g., peeling tub and shower). We didn’t use the pool, but the cafe was a nice touch. We’ll likely go back, when we’re in town next month.
Friends_and_family Family
10/10
Exceptional
02 May 2026
James
Large room with comfy beds, good shower, good heat, Large smart TV and a lounge chair.
Partner
6/10
Pleasant
08 Apr 2026
Mindy
Our room was quite small. The pool was cold and the hot tub is permanently closed. Disappointing since it was spring break & the entire reason for booking was for those amenities.
Family_with_children
10/10
Exceptional
04 Apr 2026
Hannah
Amazing. Loved the room with the balcony and the breakfast. Flatbread was so yummy. Pool was unfortunately closed
Family
6/10
Pleasant
13 Mar 2026
Todd
Pool closed didn’t visit gym. TV kept freezing asked for trash and new towels after first night Denied
Self
10/10
Exceptional
06 Mar 2026
Michele
The treadmills were out of order.. we were disappointed
10/10
Exceptional
23 Feb 2026
Amy
The hotel was very clean, pool is nice. It’s close to a lot of stores and restaurants.
Friends_and_family Family
8/10
Excellent
23 Feb 2026
chad
Yes
Partner
4/10
Poor
19 Feb 2026
Austin
When I checked in there was no “welcome” just “ID?”

Maybe my expectations are too high but a bottle of water in the room is always nice (I didn’t see one).

Hot water did not work so I couldn’t shower before leaving.
Self
10/10
Exceptional
08 Feb 2026
Jennifer
Clean room, all new. Great dining options
10/10
Exceptional
02 Feb 2026
Elizabeth
Great service, clean rooms, comfy beds & Brittnee at breakfast bar was outstanding. Definitely a women who cares & loves her job!! Give her a raise please))
Leisure Self
10/10
Exceptional
22 Jan 2026
Timothy
Sean and Kaleel were amazing the evening we checked in. Britannie and Maria worked the breakfast area and were unreal. Brittanie should be a trainer. It showed that Maria was a newer employee and Britannie went the extra mile to help and teach her the correct way to use the system, she was patient and very helpful.
Business Family
4/10
Poor
19 Jan 2026
Matthew
Staff was kind and apologetic, but the pool was closed and that's the only reason we booked this place. A bunch of disappointed kids in our large group.
Leisure Family_with_children
2/10
Poor
19 Jan 2026
Lindsey
The staff was friendly however upon checking in we were told that the pool and hot tub were not in service. We cam to Ohio with 2 other family’s and the only reason we all stayed here was so that our kids could swim. No pool, no hot tub, and no kitchen staff. Our shower was slow draining and had to stand in inches of water. We would’ve cancelled our reservation however we booked through Expedia and were told we’d need to work with them to cancel. Rather than risk no other hotels nearby and not being able to cancel and be reimbursed we stayed.
Leisure Family_with_children
2/10
Poor
17 Jan 2026
Nerissa
Absolutely horrendous. The desk chair was broken, room was unclean and smelled like musk with hairs EVERYWHERE in the bathroom (inside the room.) The pool was inoperable, and there was no business center area. Lastly, the lot wasn't plowed very good
Business_and_leisure Family_with_children
10/10
Exceptional
12 Jan 2026
chad
Clean room, great staff at lobby to meet you.
Leisure Self
10/10
Exceptional
10 Jan 2026
kim
Everything was great!
8/10
Excellent
04 Jan 2026
calvin
Had a great time while staying at the Collins.
Business Family
8/10
Excellent
29 Dec 2025
Barbara
Room was very quiet-esp the HVAC system. Slept soundly
Friends_and_family Family
10/10
Exceptional
20 Dec 2025
Marielle
Nice Affordable stay
Leisure Self
8/10
Excellent
18 Dec 2025
LaTasha
It was very comfortable, besides the tv hanging off the wall the room was nice.
6/10
Pleasant
14 Dec 2025
Dana
Staff was fantastic but the conditions of the hotel were not the greatest. When I book a hotel my search includes ac/ free parking, hot tub and pool. We noticed a cover on the hot tub and found out it's been broken and shut down for a while. That was a major disappointment . I would've booked somewhere else if I had known that. The first night was terrible in room 305. Both beds have springs that jab u all over. Especially in the ribs and hips. We requested a different room and were accommodated but the ice machine on the 3rd floor has black mildew chunchs in it so that was gross too. Definitely won't be staying at this Marriott again.
Leisure Friends
10/10
Exceptional
12 Dec 2025
mary
Excellent
Leisure Family
10/10
Exceptional
09 Dec 2025
Kendall
Yes
Friends_and_family Family
8/10
Excellent
30 Nov 2025
sardie
Yes
6/10
Pleasant
28 Nov 2025
William
Room and staff were very nice. Having to pay $5 for a coffee and $20 for a simple something to eat for breakfast was a real disappointment, especially at $140 per night.
Will not stay there again.
10/10
Exceptional
18 Nov 2025
Mark
Great place, friendly staff
10/10
Exceptional
18 Nov 2025
Melanie R
Super clean
8/10
Excellent
17 Nov 2025
Regina
Room was clean and staff was professional. The pool needs some TLC and very disappointed that hot tub was not open and functional.
Friends_and_family Family
10/10
Exceptional
06 Nov 2025
Summer
Spotless
10/10
Exceptional
03 Nov 2025
Kenneth
Clean room. Great decor. Courteous staff.
10/10
Exceptional
02 Nov 2025
Chris
Great Staff
Leisure Family
2/10
Poor
25 Oct 2025
Andria
Wifi was terrible. Couldnt make the security deposit over the phone. They will receove no business from me ever again.
8/10
Excellent
21 Oct 2025
Deborah J
I loved nearly everything about this property with 2 exceptions… one (BIG). The hotel GM did not staff up (as she had promised) for the breakfast on 10/19/25. There was a huge wedding party staying there, that had pre-paid their breakfast. With only one cook, and one service person, there was no way to keep up. My party ended up canceling our breakfast order after waiting 1.5 hours. There were others who waited THREE hours for breakfast. It was a huge inconvenience on the morning of our flight out with two young children who were hungry!
The smaller problem is that our room was not cleaned every other day as promised. Towels were delivered but nothing done to clean.
Leisure Family_with_children
10/10
Exceptional
11 Oct 2025
Francia
We enjoyed meeting Maria at the Bistro this morning.
Very friendly and accommodating.
Leisure Family
2/10
Poor
11 Oct 2025
William
Room was dirty and they offered no refund since we booked with Expedia
6/10
Pleasant
29 Sep 2025
Jack
Hot Tub is broken which is advertised on the app. The ac unit we was far away from the bed in the corner bad to set the thermostat to 62 to make it comfortable. Other than that it was nice
Partner
8/10
Excellent
27 Sep 2025
Russel
Xx
8/10
Excellent
20 Sep 2025
Jamie
Easy to get to. Close to where we wanted to be
Business_and_leisure Partner
8/10
Excellent
19 Sep 2025
Susan
It took a bit to get check in after 4 pm and the hot tub wasn't working
Family
8/10
Excellent
19 Sep 2025
Karl
The room was not that clean. Hair in the sink, hair in the shower, and dirt marks on the floor. I’ve stayed in much cleaner Marriott properties, so I was slightly disappointed. I think this whole hotel suffers from a case of lacking maintenance. We had problems with the door lock to our room as well.
Partner
10/10
Exceptional
14 Sep 2025
Andrea

10/10

Perfect stay. Great location for small event we attended. Will definitely stay again when in the area!
Friends_and_family Friends
10/10
Exceptional
09 Sep 2025
Robert
Excellent stay
10/10
Exceptional
23 Aug 2025
Deborah
Staff was super nice, very accommodating.
Breakfast was great!
Leisure Friends
8/10
Excellent
20 Aug 2025
Joshua
Overall a very nice option!
Leisure Partner
10/10
Exceptional
15 Aug 2025
Kathy
Had a comfy room with King bed and sofa. Like the walk in shower and small balcony. Many restaurants nearby and easy access to highway. Easy check in.
Leisure Partner
8/10
Excellent
14 Aug 2025
george
They should address the Bathroom Door and it is overdue for a new mattress, springs are very uncomfortable.
Leisure Family
10/10
Exceptional
13 Aug 2025
Ngoc Thien
Good
4/10
Poor
03 Aug 2025
Rosetta
The property wasn’t bad but I asked for my room to be cleaned my 2nd day. I was told they do it every other day 🙄. So I requested fresh towels and they came and half made the beds. Ok, so the next day they came and cleaned the room and remade the bed with dirty sheets. They felt gritty too!!! The bathroom floor was dirty from day one. The location was great and it wasn’t a bad hotel… the customer service was my issue. Their phone was the only concern they had…
Leisure Family
10/10
Exceptional
03 Aug 2025
Kristal
Easy check in and out
Leisure Family
10/10
Exceptional
21 Jul 2025
Michelle
The hotel was cleen and neat. it is located near several restaurants. One in walking distance.
Business Self
8/10
Excellent
12 Jul 2025
marsha
Quite satisfactory
Leisure Family
8/10
Excellent
07 Jul 2025
Kathleen
Room was clean and spacious.
Would have liked more dinner options
Leisure
8/10
Excellent
01 Jul 2025
Karen
Disappointed there wasn’t a free breakfast because I had booked only (I thought) hotels with indoor pools And free breakfast at all our stops. But I might have misread.
Leisure Family_with_children
10/10
Exceptional
30 Jun 2025
Mary
Great staff, very clean rooms, comfortable bed and very nice hotel. Will definitely stay here again!!!
Leisure Family
10/10
Exceptional
29 Jun 2025
Tyshae
The hotel and rooms are beautiful. The tv also had Netflix which was very convenient. It’s a very upscale hotel.
Leisure Partner
10/10
Exceptional
19 Jun 2025
Triston
Pool was not warm around 3pm. Very cold
Leisure Self
6/10
Pleasant
18 Jun 2025
Steve
Booked a King bed and got a double queen
10/10
Exceptional
18 Jun 2025
Ryan
Great hotel with great staff. There were a few cracks / rust in our shower but nothing to be worried about at all. The room was super clean and cozy.
Business Partner
6/10
Pleasant
16 Jun 2025
Lawrence
Good
Friends_and_family Family
4/10
Poor
12 Jun 2025
Gerald

Should have read the fine print..

Really, really, really thought that this hotel like all the other Marriott we had stayed would have breakfast available as part of the tab as well as a working hot tub. Boy, was I mistaken! Had I known that both of these items were not available here, I would definitely have stayed at another institution. You should spell these things out to people when they are making reservations. It is not rocket science to show that information available since it is all online. Do better.
Partner
10/10
Exceptional
11 Jun 2025
John
They had several large wedding parties and were fully booked that evening still had room to park close to hotel and it was quiet in the hallways and inside the room. Bed was comfy
Leisure Partner
10/10
Exceptional
01 Jun 2025
Aaron
food choices awesome
Business Self
10/10
Exceptional
01 Jun 2025
Aaron
Friendly staff
Business Self
10/10
Exceptional
30 May 2025
REBECCA
Staff was extremely friendly and helpful. Room was clean and comfortable.
Leisure Family
8/10
Excellent
29 May 2025
Richard
No body wash in dispenser
10/10
Exceptional
18 May 2025
KIMBERLY
Super nice room, very clean, nice people, especially housekeeping, gets 10's across the board. Didnt like that the Bistro isn't open on Sunday
Business_and_leisure Self
8/10
Excellent
18 May 2025
Tom
No
8/10
Excellent
05 May 2025
Michael
Conveniently located, clean, friendly staff
Business_and_leisure Family_with_children
10/10
Exceptional
05 May 2025
Justin
Great service great room!I wish the pool was warmer and the hot tub worked but other than that it was nice
Business Self
8/10
Excellent
29 Apr 2025
Lisa
Our mattress felt like it needed to be replaced. They need foam pillows. The feather pillows had your head sinking to bed level, no support at all. Our shower head needs to be scrubbed. The shower stall was narrow and the soap dispensers are too close to where you have to stand to use the water. Kept hitting my arm on them. It was a quiet room and the air conditioner worked.
Leisure Family
8/10
Excellent
19 Apr 2025
Duston or Camille
No wows and no complaints.
Leisure Partner
10/10
Exceptional
18 Apr 2025
Kelly
The only complaint that we had was the Hot Tub was out of order but we understand that these things happen. It was a good experience all around.
Leisure Family_with_children
6/10
Pleasant
14 Apr 2025
Shawn
Nothing really wrong, just a simple average place.
10/10
Exceptional
06 Apr 2025
Rafael
Room was very clean and everything went well with our stay
Leisure Family_with_children
8/10
Excellent
31 Mar 2025
Robert
convenient to highway, clean, parking for truck and trailer
Business_and_leisure Self
8/10
Excellent
30 Mar 2025
Sakina
It was nice
Friends_and_family Family
10/10
Exceptional
26 Mar 2025
Trisha
Nice clean place
8/10
Excellent
24 Mar 2025
Robert
it would be nice to have the restaurant and bar open longer hours. and maybe a mini fridge in the room
Business_and_leisure Self
10/10
Exceptional
22 Mar 2025
Tamara
Excellent stay.
10/10
Exceptional
21 Mar 2025
Adrienne
Hotel was adequate for my needs at the moment; Sharon, the bistro attendant, was very pleasant.
Leisure Family_with_children
10/10
Exceptional
20 Mar 2025
Angela
Quiet, very clean and comfortable pillows and linens. Very kind staff.
Leisure
10/10
Exceptional
03 Mar 2025
Sue
Check -in was very easy. Room was nice. Shelly at the Bistro was amazing had a great time talking to her!
Partner
8/10
Excellent
20 Feb 2025
Tamara
Good location
6/10
Pleasant
16 Feb 2025
Kelly
The hotel was great the only problem is my bed had odd spots all over it like it hadn't been cleaned
Leisure Self
10/10
Exceptional
14 Feb 2025
Leslie
We have stayed here many times over the years . Property is nice , rooms clean and staff very nice . Also less than 30 min drive to Cleveland
Clinic main campus and it is more reasonably priced than hotels there
10/10
Exceptional
02 Feb 2025
Michelle

Best in the county

Great hotel. Will visit again
Self
10/10
Exceptional
02 Feb 2025
Peggy
i came with my grandson so they could going swimming and they had a great time. but it was cold in there
Leisure
8/10
Excellent
29 Jan 2025
Verified traveler

I would recommend this hotel

Very quiet and comfortable room, lots of space except the bath area is a little limited. I like the patio outside the room too. Nice hot cocoa bar upon check in.
Business
10/10
Exceptional
27 Jan 2025
Kristel

Great Atmosphere

This is our 3rd time visiting the property and always..... they show up and prove why they're the best. We visited the hotel bar this time and it was awesome. Sharon made us feel like we were home and we definitely visit her again on our next stay.
Partner

Location & surroundings

Courtyard Cleveland Willoughby
35103 Maplegrove Rd, Willoughby, United States

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Courtyard Cleveland Willoughby

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