stuart
The photos of this hotel make it look like a nice place and on arrival the hotel looks good from the outside. The problems start when you enter, the carpet at the door has a white furry water damage which i had hoped wasn’t indicative of the rest of the hotel, i was wrong! The staff on the front desk were very friendly and I feel sorry for them that they are let down by the condition of this place.
Our booking was for 1 room for 2 adults and 1 room for 2 adults and 2 children. Arriving at 1am after a late flight we immediately found the room to be smelly and dirty and sticky so alarm bells were ringing. We also found neither room had the sofa bed made up which wouldn’t have been too much of an issue but there was no bedding in either room to make up the sofa bed. So a trip back to front desk where the pleasant gentleman went and retrieved some from the laundry, not neatly folded, just balled up. Didn’t give me confidence it was clean but i hoped it was. Then we went to make up the sofa bed and had to hide the mattress from the children as it was only fit for incineration. We requested a different room but there was no suitable room available until after the second night. They did a deep clean of our room but it still wasn’t clean, just smelled of bleach. After witnessing dog faeces on the carpet in the main hall we had had enough and advised we would be checking out a night early. Now they are refusing a refund for the last night. A 1 out of 10
Our booking was for 1 room for 2 adults and 1 room for 2 adults and 2 children. Arriving at 1am after a late flight we immediately found the room to be smelly and dirty and sticky so alarm bells were ringing. We also found neither room had the sofa bed made up which wouldn’t have been too much of an issue but there was no bedding in either room to make up the sofa bed. So a trip back to front desk where the pleasant gentleman went and retrieved some from the laundry, not neatly folded, just balled up. Didn’t give me confidence it was clean but i hoped it was. Then we went to make up the sofa bed and had to hide the mattress from the children as it was only fit for incineration. We requested a different room but there was no suitable room available until after the second night. They did a deep clean of our room but it still wasn’t clean, just smelled of bleach. After witnessing dog faeces on the carpet in the main hall we had had enough and advised we would be checking out a night early. Now they are refusing a refund for the last night. A 1 out of 10
