Extended Stay America Premier SUI-Clv-Independence

United States , Cleveland - OH
INDEPENDENCE, 6025 Jefferson Dr
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100 reviews shown

4/10

Poor

14 Mar 2026

Ronique

The elevator had trash and graffiti. I get off on my floor, and there's trash all up and down the entire hallway. Literally. I checked in at evening time, which meant, housekeeping had already clocked out for the day after not doing their job. You could tell that the floor hadn't been touched in days. Just litter everywhere. There was a large bucket of dirty dishes sitting in the hallway across from my room. I went downstairs to complain. If I could upload the video I took, of all the trashiness, I would. Had this not been a last-minute reservation, I would've gone right back downstairs to get a refund and leave. I stayed for two nights, and housekeeping still hadn't cleaned the hallway of that same litter the morning I was due to check out. The room itself was nice, though.

Partner

8/10

Excellent

13 Mar 2026

Rodd-Nita

Staff and checking I was pleasant. Room was missing wash cloths but everything else was awesome

Partner

10/10

Exceptional

12 Mar 2026

Elizabeth

The Suite room was very Clean and Comfortable. Front desk staff was there to help in any way and very polite.

Friends_and_family Family

4/10

Poor

11 Mar 2026

Latifah

The room was okay. The smell in the hallway was awful, and they didn't have clean towels. It felt like a motel.

Partner

4/10

Poor

10 Mar 2026

James

There was no breakfast that was advertised . Not very clean. Couch in room had fleas kid got bites allover them. The police came twice in middle of night for domestic violence . People were rowdy outside all hours night. The price was cheap. If u just need a cheap place to sleep it will pass but not high quality at all.

2/10

Poor

09 Mar 2026

Ashley

The room was disgusting. The toilet never worked. When I told staff they handed me a plunger. I also asked for a refund to switch my accommodations but I was told I I had to go through the manager. When Expedia called the hotel several times the manager was never in. The hallways were filled with trash. There was dog poop all over the grass. It’s the single worst hotel I’ve ever been to.

Pet

2/10

Poor

09 Mar 2026

Caline

It was terrible. Not recommended.

Family

2/10

Poor

09 Mar 2026

Lenay

Room was not clean, shower was dirty. Floors needed to be swept and mopped.

6/10

Pleasant

07 Mar 2026

Erin

Staff was nice at check in. Room was nice inside compared to outside of hotel. Only one towel and one washcloth in room for two people staying. Had to go upfront to get more ( staff was nice) . Decent hotel for $110 . Free breakfast is more like a snack option. No eater or juice offered. Just a small shelf of to go items.

Friends_and_family Friends

2/10

Poor

06 Mar 2026

Amanda

Terrible. Dirty and looks like not cleaned in weeks. Window had water pooling in it

2/10

Poor

02 Mar 2026

Jeannie

Dirty, front desk receptionist acted like he hated his job, and wouldn't talk loud.
A dog barked right across the hall from my room all night long. Would not recommend.

Family

2/10

Poor

28 Feb 2026

ANTHONY

Smell of drugs and alcohol in hallways, elevator was not convenient specifically when you have your kids.
Not recommended

Family_with_children

2/10

Poor

28 Feb 2026

Charity

I was sick and didnot make the trip to Cleveland.Did not check in to this hotel and my card was charged full price for the stay!! Called and they refused to refund the charge on my card😐 Booked thru Expedia and got the run around..Terrible customer service..

4/10

Poor

26 Feb 2026

Cheri

The room was nice and clean. The problem i had is at about 11:30 am a cleaning person came in the room without knocking. I had requested late checkout at 1:00 pm so nobody should have come in my room.

Partner

10/10

Exceptional

24 Feb 2026

Demetrius

👍

10/10

Exceptional

24 Feb 2026

Demetrius

👍

8/10

Excellent

23 Feb 2026

Nancy

Great price for the room size and location! Friendly staff as well.

Family

2/10

Poor

23 Feb 2026

Charles

This extended stay needs to be demolished and rebuilt. The room was completely dirty. Had urine and stains on the sheets and blankets. There was dried blood splattered on the wall. The bathroom was as equally disgusting. The towels were all dirty and had stains on them. One of the towels had feces wrapped in the towel. I had to purchase our own sheets, pillow cases, blankets and towels. If I could give them zero stars, I would. We wanted to leave and find another hotel but other hotels didn't have the space we needed for our family. I will never stay at this extended stay again.

Family_with_children

10/10

Exceptional

22 Feb 2026

Summer

The rooms were clean

6/10

Pleasant

22 Feb 2026

Shaunte

We were woke up at 3am from the fire alarm going off. No staff was in the lobby or anything to tell us what was going on. Fire fighters came and turned it off and that was that. Pmo after a drunken night on Valentine’s Day

Leisure Partner

10/10

Exceptional

21 Feb 2026

Stephanie

The rooms were clean and workers were very nice

2/10

Poor

18 Feb 2026

Angel

The smoke alarm went off at 3am in the whole building and the front desk attendant was nowhere to be found

Partner

8/10

Excellent

15 Feb 2026

calvin

Yes

2/10

Poor

15 Feb 2026

Donna

Terrible! Front desk guy rude and ignorant. When walking in the lobby was filthy and freezing there was no heat. Then walking to the room the hallway was so dirty. Then asked for two beds and of course only one bed. Then only one towel one washcloth and no soap or shampoo and barely enough Toliet paper. Went to go ask and of course they had none. Outside of our room it was close to outside door it was wet and dirty overall this was the worst hotel we’ve ever stayed so we ended up leaving it ruined our time and we were so disappointed. So if you stay here hmmm check everything out it’s not good. I’m going to call and see what the problem is there. Do not stay it’s not good!!

Leisure Partner

4/10

Poor

15 Feb 2026

Allison

No towels, elevator did not work.

2/10

Poor

13 Feb 2026

Andrew

Staff was very nice, room was dirty, shower was dirty, didn’t have water for an entire day. Checked out early and went elsewhere, but was still charged when they have the water shut off and people need to shower after work…never again

Business Self

4/10

Poor

10 Feb 2026

diedre

10/10

Exceptional

06 Feb 2026

Mike

This is my second stay at the Independence Ohio Extended Stay property. My room was well appointed and spacious.

4/10

Poor

02 Feb 2026

Elizabeth

We were there for a 4 night stay for a family member admitted to the Cleveland Clinic main campus. Hotel was under-staffed (icy, snowy, slippery (dangerous) entryway, was told housekeeping and maintenance leave at 5pm). Facility in poor condition (no heat in front entry/lobby our entire stay, bathroom floor and bathroom was freezing, no heat was getting into the bathroom tub did not drain first day, reported it to lobby, was clear when we returned at end of day, tub did not drain second day, reported to lobby, was NOT clear when we returned at end of day, strong smell of marijuana at all times in lobby, elevator, hallways, only coffee was available the first morning, was told food truck had not arrived, hallway garbage bins overflowing with trash by end of day). Due to the tub not draining second day in a row, requested a new room for the remainder of our stay. Was given a key to an alternate room but the shower rod was broken and hanging down, shower not usable. Given a key to a second room and beds were not made and had what appeared to be dirty linens balled up on them. Went back to lobby and staff went to check themselves on 2 other options and we finally moved to a suitable room. Front desk staff was friendly, but clearly have a lot on their plate with reduced staff at the end of the day. We needed to stay one additional night and made the decision to book an alternate hotel rather than extend our stay at this hotel.

Friends_and_family Family

6/10

Pleasant

01 Feb 2026

Hamid

Staff was couteous. The beds were not fully ready when we get there. We need to ask for blanket for one of the beds

Friends_and_family Family

4/10

Poor

30 Jan 2026

Daniel

The room was so hot I couldn’t sleep

Business Self

8/10

Excellent

29 Jan 2026

Heather

Staff was nice & the room was perfect. Lots of commotion in the hallways at night though.

Friends_and_family Family

8/10

Excellent

29 Jan 2026

Bruce

The room and staff was nice. There must have been a mechanical issue as there was no heat in the lobby. It was very cold and the continental breakfast was sparse at best. If staying for an extended time the room had a kitchenette and the price was reasonable.

Leisure Self

2/10

Poor

22 Jan 2026

Alyssa

The stay itself was wonderful the room was huge and the man working last night was great.
We stayed at this location to be local for my daughter's surgery, we went to leave at 730 this morning and could not get out of the driveway. It was and probably still is completely covered in ice and is very steep, my daughter's surgery had to be rescheduled because I ended up stuck in the parking lot until close to 11 am. When I asked the front desk guy this morning about salt or a salt truck I was told no salt, and he would call but didn't know about a salt truck. Every other hotel was being taken care of right there. I ended up having to wait for a car to move in the hotel next doors parking lot and drive over the curb to their lot and hope for the best. Don't recommend this hotel in icy winter weather that is for sure.

Business Family

10/10

Exceptional

15 Jan 2026

Lynnette

Had to go to front desk for cooking items.

Friends_and_family Family

10/10

Exceptional

14 Jan 2026

James

Room was clean. Bed was comfortable. Nice shower. Staff was accommodating.

2/10

Poor

11 Jan 2026

Amanda

Room was dirty
Door wouldn’t lock
Ask for bathtub but didn’t get it

8/10

Excellent

11 Jan 2026

TAMARA

Good size room

2/10

Poor

09 Jan 2026

Mary

This place was very disappointing for a 7.8 hotel. Checking in, the guy was not friendly at all. He was a young guy but zero people skills. In our room, the lights by the beds didnt work. They wouldnt come on. The air wouldnt stay on. It was so hot in the room. I had the air on 67 and it stayed a solid 73 all night. To top it off, there was what looked like a beatle climbing on the wall right by my head. Needless to say, we didnt get much sleep after that. The room smelled terrible as well. It smelled like spices. Heavily curry mostly. Wasnt very pleasant at all. It was super noisy. You can hear every yell, every slammed door clear as day. I didnt complain to anyone. The front desk guy already wasnt pleasant at check in, we didnt want to deal with the hassle of moving rooms. Driving in from Detroit and working all day, we just wanted a nice relaxing night. It was far from. Also, it says it serves breakfast and we didnt see any. When we were leaving, there wasnt anyone at the front in that moment to have asked anyway. Terrible stay. I wouldnt recommend this place to anyone.

Business

8/10

Excellent

08 Jan 2026

ALIMA

good for the night

10/10

Exceptional

06 Jan 2026

Shari

Kitchen, siting room and bed all nice size and clean. Staff very helpful and great customer service . Made you feel at home.
Close to the city and Restaurants and can’t beat their price for what you get. Outstanding

Friends_and_family Family

10/10

Exceptional

06 Jan 2026

Lisa

Great room. Noce separate sleeping area. Large kitchen area. Very clean

Friends_and_family Family

2/10

Poor

03 Jan 2026

JAISSY

La habitation sucia y hay un decontrol en el hotel ya que viven personas ahi y durante mi estadia toda la noche titan do Puertas y corriendo por los pasillos y muchas personas bregando con drogas en los pasillos del hotel. Otro problema que no recojian basura, no habia Servicios para nueva toallas y estubo nevando y no tenian personal asignado para remover nieve. Lamentablemente el hotel es un disaster y tiene mala administration desde que llegas al hotel.

6/10

Pleasant

01 Jan 2026

Tamara

A lot of their comforters and sheets had stains no breakfast and no pool. I wouldn't go back also it was nice when it was the Hyatt

Family

8/10

Excellent

01 Jan 2026

Donta

Clean

Friends

2/10

Poor

28 Dec 2025

DemetriuS

Never got a room but was charged

2/10

Poor

22 Dec 2025

Chris

ALL. The hotel lobby smelled like marijuana. The hallways smelt like marijuana. The room was dirty. There were no towels or a shower curtain in our room when we arrived. The hotel was billed as having a complimentary breakfast. There was no toaster, eggs or anything else that historically comes with a hotel stay that offers a complimentary breakfast. Overall, the hotel was extremely dirty. I definitely would not recommend this hotel to friends and family.

Leisure Family

6/10

Pleasant

21 Dec 2025

Kiana

This was a nice and clean hotel and would stay again. I gave a 3 out of 5 because they advertise free breakfast from 6-9:30 but when we went down at 8 the only thing they had was coffee. Looks like there may have been fruit or something out at some point but everything was taken

Leisure Partner

10/10

Exceptional

19 Dec 2025

Ermias

Super Clean and feels at home.

8/10

Excellent

17 Dec 2025

Donna

Nice enough

Business Self

4/10

Poor

11 Dec 2025

Christina

Room 521. When I entered the room the air conditioning was on. The temp was in the teens outside. I turned on heat it smelled like something was burning. I registered for 2 people and there was only enough towels for one. There is no clear number posted to the front desk so boyfriend had to go down and get them. There was no actual stovetop, there was some type of single burner electrical thing on the counter. There is a rule that if you do want to cook you have to use their supplies, which you also have to go down and get from the front desk.
The bedside lamps are weird and you have to play with them to get them to work. There is a couch but no coffee table or end table. Your only options are to eat at the desk, on your lap, or in the bed. On arrival and of course after booking online there are notes all over saying that the water was going to be shut off at 9am for up to 5 hours. Also the pool is permanently closed. Not that I was going to use it but it should be known before booking. If you like total darkness for sleeping there was a light from the smoke detector that continuously blinks. It reminded me of when someone phone flashes when it rings except you cant stop it. There was a random weird noise that would stop and start coming from I dont know where. I wouldn’t stay here again, especially not for an extended time period.

Good things were the fridge was full sized, the microwave worked and the room was clean
less than 5 min from I-77
plenty of food options nearby

4/10

Poor

11 Dec 2025

alba

The room was dirty and smelly. If you like a clean room i dont recommend it.

Leisure Family

8/10

Excellent

09 Dec 2025

Donna

It was clean & convenient

4/10

Poor

08 Dec 2025

Jay

The room was dirty. Not swept under or behind the beds. And there were 3 used condom wrappers on the closet shelf along with more trash in our room. Or reservation was for 3 people but there was only 1 towel in the room. Plus I had to go down to the lobby to get sheets for the hide away bed. But the only extra pillows they had were dirty. The elevators and halls were dirty with hands and finger prints all over like the place had not been cleaned for days. It was the worse limited continental breakfast I’ve had at any hotel. Packaged mini muffins, dry oatmeal, granola bars, coffee or hot chocolate- no juice. There was some yogurt but no fruit or hot food. Staff was friendly however.

Leisure Family

4/10

Poor

05 Dec 2025

Clay

Fire alarm went off several times.

Business

8/10

Excellent

05 Dec 2025

Clay

Kitchen under equipped. Clean room. Bored staff.

Business

6/10

Pleasant

05 Dec 2025

Clay

Staff was bored and slow. Room was clean but breakfast is terrible.

Business

6/10

Pleasant

03 Dec 2025

Tamara

Good

Business Family

8/10

Excellent

02 Dec 2025

Margaret

I was satisfied overall, one elevator was working, it was filthy and had a strong smell in it, the room took a while to heat up, everything else was fine. I would use this hotel again.

Leisure Family

8/10

Excellent

01 Dec 2025

Donna

Clean room friendly staff

Business Self

4/10

Poor

30 Nov 2025

Gabriel

No heat in my room and on the website they are talking about breakfast and pool non of that do exist

Business Partner

4/10

Poor

29 Nov 2025

Quentin

The \"continental breakfast\" was a farce - initially there was no yogurt, then a staff person found some small containers. Then we had to ask for spoons, which took a long time for him to find. The second day there was no 1/2&1/2 for coffee, just artificial creamer. No fruit ever. In our room there was no trash receptacle in the bathroom, and we could never find a switch to turn off one of the lamps (none on the lamp nor wall) so had to unscrew the bulbs.

6/10

Pleasant

25 Nov 2025

Greg

Was a ok visit the halls to the rooms smelled, trash sitting outside in the halls over following garbage cans. Overall was a ok hotel probably won’t stay there again.

Self

2/10

Poor

17 Nov 2025

Amin

one of my worst stay. Hotel was a Garbage. too much smell in main area, room lobby and inside the room. and too much loud

Business Self

4/10

Poor

15 Nov 2025

Cesceli

No not a plate bowl cup fork or spoon .. no pots nor pans

Friends_and_family Family

10/10

Exceptional

15 Nov 2025

jose

Room was very clean,staff very courteous, good stay.

Business

6/10

Pleasant

13 Nov 2025

James

The staff and room was okay

Business

4/10

Poor

10 Nov 2025

Adriana

I arrived a little after midnight, and they lady at desk said my reservation was canceled since it was for previous day. so she had me rebooked and I paid at the front desk. then the hotel attempted to charge my card the full amount and extra fees for no show. I reached out them and no reply. the hotel itself was ok, having to reach every single item was awful, no shampoo, cups, coffee maker, towels, just empty cupboards. the layout was odd, with the bathroom, right in front of the bed. and a lot of broken items worn down.

Friends_and_family Family

6/10

Pleasant

10 Nov 2025

Ashley

The staff were so kind and efficient! The room was okay

8/10

Excellent

08 Nov 2025

Clay

Clean room, nice bathroom. Good amenities.

Business

2/10

Poor

30 Oct 2025

Brian

Long process of checking in took over 45 minutes even when booked on Expedia Staff never ordered or came in for the breakfast so there was no breakfast available to guest like there amenities say

Leisure Partner

10/10

Exceptional

29 Oct 2025

Juan

Limited breakfast

Business

8/10

Excellent

29 Oct 2025

Bud

Would stay again

Leisure Family

8/10

Excellent

29 Oct 2025

Beverly

We didn't need to cook. There was plenty of parking and it felt secure.

Leisure Family

2/10

Poor

26 Oct 2025

Robert

It is not so much about the food. It is about how showing up for my stay and to be told that I was not allowed to stay do to some circumstances that they would not indulge with me. So I was banned and do not know why because I was never charged for any incidentals or any other thing. So I was stunned when alerted to the charges. Left the premises and will never entertain a visit from this point on!

Business_and_leisure Family

2/10

Poor

25 Oct 2025

Queenie

Has roaches

Leisure Family_with_children

4/10

Poor

22 Oct 2025

JANINE

Thai was my 2nd stay in 6 months and it was much cleaner and more friendly service the 1st which is why we went a second time but I’ll never go back

Friends_and_family Family

6/10

Pleasant

21 Oct 2025

Tansri

Just as a reminder, this is no ordinary hotel - it's an extended stay hotel, so most of the client are long stay. Our room with kitchenette is spacious, in excellent condition, if only it comes with basic supplies. Plenty of spaces, however, it feels that it hasn't been cleaned for awhile - I have to borrow broom and dustpan to brush the floor. The breakfast is very limited, and they almost gone by 7am. Unlike the normal hotel, we didn't get coffeemaker and coffee in our room, and neither shampoo. I have to pick the coffeemaker and coffee from the reception. When I asked for shampoo, the reception said that they don't provide shampoo - must have missed the memo.

Leisure Pet

10/10

Exceptional

18 Oct 2025

Nakisha

Stand for two nights. I was impressed . I would definitely recommend. Clean, quiet , spacious and affordable .

Self

2/10

Poor

18 Oct 2025

Louise

Reserved room on line. Got to hotel and only room available had plumbing issues. They couldn't say what issues only plumbing. Told I would get a refund and didn't. Didn't stay but paid anyway

10/10

Exceptional

18 Oct 2025

denise

Felt safe in the parking lot and we came in late. The staff always greeted us happily and helpful when needed.

Partner

10/10

Exceptional

18 Oct 2025

Matthew

Good for a night’s stay. Comfy room and bed, lots of space.

Leisure Self

6/10

Pleasant

16 Oct 2025

Michael

We had ants in the bathroom. The floors were in need of a good scrubbing. And throughout the hotel and the elevator, the floors need attention. The windows definitely needed cleaning. Downstairs in the main lobby, it was pretty clean; but the hallways need cleaned.

And the staff during the morning were very friendly. Check-in person when we arrived was not very friendly. I told him that my husband was hard of hearing and he still didn't speak up. (My husband was wearing his hearing aids at the time--even I had a hard time hearing him) This made us very uncomfortable. Made us feel very unwelcome also.

Partner

4/10

Poor

16 Oct 2025

Adam

The staff was terrible, parking was fine, the hotel's condition was very rough, and the long-term clientele was pretty rough. I've never had to pay a security deposit before for potential damages, which should've been the first clue. The continental breakfast consisted of a single snack bar on day 1 and nothing at all on day 2. Won't stay in the brand of hotel again.

Business

2/10

Poor

13 Oct 2025

Michael

There was to be a grab and go breakfast but was not there. The halls were dirty so was the laundry room. I dropped something and reached under the couch and out came a bunch of dirt and hair. Desk staff was rude and not very helpful

Partner

6/10

Pleasant

12 Oct 2025

Sandra

The room was clean and setup was good for our family of six. They had a limited supply of linens (no extra pillows for our fold-out bed). Room temp was good. The hallways had spilled food on the sixth floor. There was no food available for the continental breakfast, just coffee and cocoa. Checkout was quick and easy as was check-in. It seems a little odd to have a $100 security deposit that won’t be refunded for another week.

Friends_and_family Family

6/10

Pleasant

12 Oct 2025

Jack

Kinda crappy

Leisure Partner

4/10

Poor

12 Oct 2025

judy

The location was great. The facilities were terrible. Pool closed. ‘Breakfast’ was just a granola bar one day. Another, it was packs of instant oatmeal - no bowls and no spoons. Room for two had one set of towels, few pillows, had to ask for coffee. Had to ask for cups. Had to ask for towels.

Leisure Family

6/10

Pleasant

11 Oct 2025

Regina

My light at the mirror did not work and that was the most important part of me getting dressed and doing my hair getting ready for the next day, I called front desk they told me that the maintenance guy tried to fix it and they said the manager was on vacation . I was disappointed with lack of care and accommodation for the situation

Business

2/10

Poor

10 Oct 2025

Mirko

The property was filthy and the room I was given was used and not cleaned. I left and went to another hotel.

4/10

Poor

09 Oct 2025

Sasha

Expect spotless rooms with weird upcharges or required requests.
Want a coffee pot? Gotta ask housekeeping.
Need silverware? There's a charge for that.

Add this on to the weirdly thin and worn (but clean!) bedding and you're left with the odd impression of staff that cares and corporate that doesn't

Partner

6/10

Pleasant

09 Oct 2025

Mary

Staff was friendly but check-in was confusing. We had to redo the sign in three times. The initial room we were assigned was occupied when we entered it. Elevator smelled smoky. Room was clean. Only one hand towel provided.

4/10

Poor

09 Oct 2025

Nicholas

The room was not available until over an hour past check-in time. The floors in the rooms were not clean - our socks/feet became black due to this. The hotel smelled of cigarettes despite being non-smoking.

Additionally, we were planning to stay with other members of our family but the hotel cancelled their reservation after 3pm on check in day because they accidentally overbooked.

We will not stay here again.

Friends_and_family Family

10/10

Exceptional

06 Oct 2025

Tamara

Good

8/10

Excellent

06 Oct 2025

Dolores

Free breakfast was misleading. Muffins no lids for coffe heard a guy say its been weeks. My room the above light wasnt working didnt know that until Saturday morning had to use my flashlite to see. Went to desk and were very nice but wasn't sure if maintenance was working on weekend. I was like my daughter is getting married today i need to do her hair and makeup. Well thank god the guy showed up and fixt it. Would i stay there again no. But again the front desk workers were awesome.

Family

10/10

Exceptional

05 Oct 2025

Aubrey

Smells like a old apartment building,

8/10

Excellent

05 Oct 2025

Kelvin

The continental breakfast could be better.

Leisure Self

2/10

Poor

05 Oct 2025

Beth

I didn’t get to the hotel until 2 am after a long drive. They gave my room away.

6/10

Pleasant

03 Oct 2025

Ashley

Front desk service was not great, poor customer service and didn’t seem like they knew what they were doing. Was also charged over $100 more than what was listed online. The room itself provided the absolute bare minimum. Bed sheets and floor were dirty. Probably wouldn’t stay here again.

Partner

6/10

Pleasant

03 Oct 2025

Linda

The property was decent, the bed & room was nice, but the bed was like sleeping on bricks it was so hard & uncomfortable.Pillows had no fluff at all..You would need at least 6 of those to be comfortable when sleeping.. Toilet was so low it was like sitting on a toddler potty..Elevators were filthy..

Leisure Partner