Name: Extended Stay America Premier SUI-Clv-Independence
Address: 6025 Jefferson Dr, Independence, 44131, US

4/10

Poor

05 Aug 2026

Cathy

The staff was great. But the room wasn’t the cleanest. And the air conditioning was subpar. The unit was loud and inconsistent. There was a dog that barked all night. And there appeared to be a lot of people living there which gave it an off putting vibe.

10/10

Exceptional

04 Aug 2026

Shellee

Clean room

6/10

Pleasant

03 Aug 2026

Mariah

Broken pool. 1 of 2 elevators broken. Everything needs a really good scrub. You shouldn't have to ask for items to be put in the kitchen. Bed was comfortable but not the pillows. Employees were all cordial and helpful. \"To-go\" breakfast is a joke. We can't stay here again. We'll just have to fork out the money for better accommodations because this place just isn't worth saving money for

2/10

Poor

01 Aug 2026

Orayme

The worst part of our stay was the last night!! the hotel had no hot water for an entire day. leaving my family unable to shower. I contacted Expedia, who contacted the hotel, but the hotel refused to give any refund, partial refund, credit, or any compensation. My family and I stayed here for one week, and I will never stay again. The hotel advertises queen beds, but they are actually full-size beds. Unlike most hotels, they charge for basic services. You have to pay for room service, so no fresh bedding. your used towels to the front desk for clean ones, and take your own trash downstairs or be charged a fee. It feels more like renting an apartment than staying at a hotel. The beds were uncomfortable, and the front desk inconsistent. One employee gave me a broom to clean the room, but on checkout day another employee claimed they didn’t have one. I had to clean the floor with one of their towels, which got dirty. The bottoms of our feet also got dirty from walking barefoot, so the floors were not even mopped before we arrived. Their policies are excessive. They charge stained sheets, even though hotels wash all bedding after every guest. They also charge guests with outrageous charges if kitchen items aren’t returned.—don’t expect breakfast. Their “breakfast” is just granola bars, morning coffee, and sometimes cold hard-boiled eggs. Overall, this hotel seems more interested in charging guests extra fees than giving good customer service. I would not recommend staying here!

2/10

Poor

28 Jul 2026

Fadia

I rarely leave negative reviews, but this was one of the worst hotel experiences my family has had. We booked this hotel because we needed a room with a sleeper sofa. After checking in, we discovered the sleeper sofa had no mattress and was also stained, making it unusable. When we reported it, Vera initially told us there wasn’t a mattress available. We waited until around 10:00 p.m. while we contacted Expedia, but nothing was resolved. Expedia ultimately canceled our reservation because the hotel could not provide the accommodations we had booked. Ironically, after the cancellation was underway, Vera offered a mattress, but expected us to carry it ourselves to the fourth floor.

The property itself was poorly maintained. The elevator was filthy, the hallways smelled, and the room next to ours was cooking steaks with the door open, filling the hallway with smoke and cooking odors. The check-in experience was also disappointing. Vera was on a personal cell phone call when we arrived, seated away from the front desk, and came across as rude and unwelcoming.

Instead of continuing our vacation, we had to drive all the way home, arriving around 2:00 a.m. with two exhausted, upset children. Expedia refunded the room because the hotel couldn’t provide what we booked, but the hotel still captured the $100 incidental deposit, and more than a week later I am still trying to get that charge reversed. I have photos documenting the room and property. I would not stay here again.

4/10

Poor

24 Jul 2026

Julie

It is a mirage. From the exterior and lobby all looks well, but enter the elevator and floor hallway, and the truth is revealed. We weren't complaining once we entered are room, but once again that too was a mirage hiding sheets with what droppings and stains. They had obviously not been changed. When we inquired at the front desk for housekeeping, there wasn't a direct number, we were told we could come to the front desk to pick up the sheets and change them ourselves. It was late, my children were tired, and so off we went to pick them up and change them ourselves, but when I carefully removed the sheets, it was revealed that what was underneath was even more foder for trying to guess what exactly the stains could be because more stains, smears, and curved lined peppered stains were revealed. Needless to say no one was sleeping on that bed.

The bathroom tub had a backed up drain and NO shower curtain. There were only two bath towels for a room that held six people. We asked for maintenance for the drain and were told that we could speak with them on Monday, it was currently Friday, and there wouldn't be a maintenence person available to repair the drain.

We paid $211.29 for a one night stay in a room without enough beds for our family, in a hotel with Carlton the completely useless front desk person, who only seemed capable of repeating, \"I'm the only person here. I can't help you.\" Yet, had no problem standing and talking with security guard for over 40 min. No help.

Family_with_children

2/10

Poor

23 Jul 2026

James

I booked this room through a link from my workplace to attend a conference. When I arrived my reservation was cancelled and had no way to get a room there as it was fully booked. I provided a corp credit card during my booking but they told me due to non payment my booking was cancelled.

2/10

Poor

21 Jul 2026

Shauna

Our stay was terrible. The tub wouldn’t drain. There was no bedding for the pull out bed. My husband woke up in FULL BODY welts and was sick for 2 days. We called them and they said there was “damages” to the room and they had photos. When asked what damages they stated a washcloth covered in makeup couldn’t be cleaned. A refund was requested and ignored so we contacted our bank as we could not get anyone to help us so we were left with no choice.

10/10

Exceptional

19 Jul 2026

Vanessa

Comfortable place to stay.

2/10

Poor

19 Jul 2026

Nicole

There were no amenities whatsoever in the room, including no hair dryer, coffee maker, microwave, cups, or bedding for pullout couch. The telephone did not work. Apparently you are supposed to call and request kitchen supplies if needed but that is hard to do with no working phone. In addition, since there is only 1 person working at 4:30pm, you are expected to go pick up any supplies missing from the room. There is only one elevator operating and you can expect to wait 10 minutes for it to arrive. The entire hotel smells like stinky food. There is NO breakfast unless you count yogurt and bagged muffins as a breakfast, the coffee was instant. This hotel was not even close to worth the $300/night charge.

Family_with_children

6/10

Pleasant

19 Jul 2026

James P

The breakfast only had hard boiled eggs, plain yogurt and coffee. Not what I would call a continental breakfast. Only one of the two elevators worked. It did have a good refrigerator/freezer and the beds were ok.

I thought the price was high for what I got.

Partner

4/10

Poor

18 Jul 2026

Jennifer

Was not what i expected. A true testament of you get what you pay for. I was fooled by reviews that could have been fake. The property smelled of marijuana everywhere. We could not stay there and the manager and person on duty were very kind and gave us a refund.

Partner

10/10

Exceptional

08 Jul 2026

Sheldon

Great customer service

Partner

2/10

Poor

03 Jul 2026

Nicole

We were at a Cleveland Guardians game tired when we checked in and just wanted a hot shower and good night sleep. We had two adults and 3 kids (11,13,15). Who puts a family of five in a room with a broken shower. The knob to pull the water through the shower head was completely broken. We DID NOT get a shower. The front desk said the general manager would call us. No one called. We are still waiting. The breakfast was terrible. Stale broken nature valley bars that crumbled upon opening ( I hope housekeeping vaccines our room before the next guest arrived) and my family of 5 had to share one orange. I asked if we could have one more and the hotel attendant just looked at me. We were returning to Cleveland at the end of the month and said if this was a good stay we would rebook this hotel. Now I will NEVER book this brand of hotels again - extended stay of America they are horrible. Worst experience.

Family_with_children

10/10

Exceptional

29 Jun 2026

Thomas

Hotel was perfect for our group that was in for a concert. 10 min ride to the city , great spacious rooms

Friends_and_family Family

8/10

Excellent

28 Jun 2026

wardell

Clean and fairly new.

Self

6/10

Pleasant

27 Jun 2026

Katie

One elevator was down. Flickering lights in the room. Sticky syrup on the phone. TV didn’t work. Besides beverages, there were only 2 eggs+2 muffins and a granola bar available when I went down for breakfast. Check in was fast and efficient. Location was perfect!

Family

6/10

Pleasant

20 Jun 2026

Ashley

Staff were friendly and accommodating however, the floors in our room were filthy- turned my daughter’s socks black. Breakfast foods ran out about 7am (starts at 6) and were not restocked.

Family_with_children

4/10

Poor

19 Jun 2026

Gehua

Overall it is not well maintained. Elevator carpet is soiled and dirty. The \"continental\" breakfast is quite a joke -- only a couple package food (i.e. ultra-processed factory made food).

Family_with_children

2/10

Poor

19 Jun 2026

Tetiana

My overall experience was disappointing. The shower was not working properly, which was very inconvenient. In addition, the staff was not friendly or helpful when addressing concerns. Unfortunately, the service and accommodations did not meet expectations, and I would not recommend staying here based on my experience.

Family_with_children

8/10

Excellent

18 Jun 2026

Adam

STAY WAS FINE. HALLS DIRTY, ROOMS NICE

Family_with_children

10/10

Exceptional

17 Jun 2026

Haman Daniel

7y

2/10

Poor

15 Jun 2026

Jeff

Booked a room with multiple beds. Within the pic of this room there were two beds. Checked in which took a long time and the staff seemed like there was an issue, so I asked and she said there wasn't. Got to my room and it smelled like smoke and only had one bed and a pull out couch which I didn't reserve. When back to the lobby because the phone didn't work and had to wait long because one of their evelvators was OOO. Staff said to call my 3rd party about the room. I asked if there was one with two beds and she said no. I said what is calling hotels.com going to do if you don't have a room with two beds.. no response. We stayed there as it was getting late and I wanted to eat.

Good price and location but poor hotel.

Friends_and_family Friends

6/10

Pleasant

15 Jun 2026

Cheri

Not much for breakfast

Family

2/10

Poor

15 Jun 2026

Kandyce

I did not stay in the room due to the conditions of the room and the limited availibility of other vacant rooms. The bed had dirty, grimy sheets or underwear stuffed on the side of the mattress

Self

2/10

Poor

14 Jun 2026

Jessica

The room smelt and had dirt on the floor. The hall was covered in garbage and dust and the elevator got dirtier as the weekend went on. The staff were never at the front desk and if they were in the lobby they were on their phone sitting in a chair.
The breakfast consisted of package muffins that were moist and kids yogurts. And crappy coffee.
Would not stay at this hotel chain.

Family_with_children

6/10

Pleasant

14 Jun 2026

Sarah

The price was cheaper but you get what you pay for. The hotel is older and needs some updating. The room was a decent size however smelled like cats upon entering and the beds were small (double) and not very comfortable. The pillows were small and you might as well have been just laying your head on the bed. The floors were so dirty and looked like they haven’t been cleaned in years. My kids socks were black after walking on the floor. The staff at check in was amazing and very helpful. The staff the following day looked like she’d rather be anywhere else instead of helping you. The grab and go breakfast consisted of fig neuton bars, crunchy granola bars and packaged muffins. The coffee and hot chocolate were decent. It was in a nice quiet area and close to many amenities.

Family_with_children

2/10

Poor

14 Jun 2026

louis

hall ways and elevators were dirty, room bath had feces on toliet seat. overall digusting place to stay. Did not even complete my full stay, left early and forfeited my money.

Do not reccomend unless you dont care were you sleep.

Partner

4/10

Poor

13 Jun 2026

Martin

No dishes or utensils in room. Sketchy clientele. Non-working equipment in fitness area.

Self

4/10

Poor

12 Jun 2026

Laura

Bathroom in my room wasn’t clean. Hair still in the shower. Check in was painfully slow and didn’t even book my room correctly.

Partner

10/10

Exceptional

12 Jun 2026

Gary

Large room, clean, well regulation of the room temp. Kitchen really has nothing in the cabinets so you all of your cooking and eating supplies. I would recommend this place.

Partner

6/10

Pleasant

12 Jun 2026

Jesse

The bathrooms were laid out poorly and the walls were thin… you could hear everything going on down the main hallway. Rooms felt dirty and every time we used the elevators there was trash left in them. It was a place for us to spend the night, but it wasn’t our favorite experience. Parking was easy and convenient and they were pet friendly.

Partner

2/10

Poor

11 Jun 2026

Angelo

Breakfast is a complete bomb. Small packaged muffins and sugar filled yogurt does not constitute a healthy breakfast and start to one’s day.
Rooms haven’t been renovated in ages.
People in hallways making loud noises in the middle of the night were disruptive to sleep.
Flashing security lights inside the room were disruptive as well.

Front desk personnel was excellent to check in with.

Partner

8/10

Excellent

09 Jun 2026

Chris

Very helpful and friendly staff. Some of the maintenance was lacking (elevator out of service, loose sink fixtures), and the breakfast was underwhelming.

10/10

Exceptional

08 Jun 2026

Kenneth

The front desk person in particular was great. After a long drive, someone like her made everything worthwhile.

Self

6/10

Pleasant

08 Jun 2026

Betty

The front desk clerk London has a great personality very helpful and friendly wish the breakfast was better had to take my own garbage out to the first floor but the room was nice and roomy

Friends

4/10

Poor

08 Jun 2026

Rayla

I was disappointed with the “breakfast included” advertisement. What was offered was not what most travelers would consider a breakfast. The only available items were coffee, milk, orange, and yogurt to grab and go. There were no pastries, bread, fruit selection, cereals, or other breakfast options. I think the hotel should describe this more accurately so guests know what to expect before booking. If you’re choosing this hotel because of the included breakfast, be aware that it is more of a very limited grab-and-go snack than a real breakfast.

Friends_and_family Family

8/10

Excellent

07 Jun 2026

Romulo

Was ok for the price

Family_with_children

4/10

Poor

06 Jun 2026

ADAM

Kitchen was 100% empty of any dishes or silverware. Towels had to be exchanged at front desk for fresh ones. Hotel was more of low income housing than a hotel. Had to remove own garbage - no Maddie service at all

Family

8/10

Excellent

06 Jun 2026

Jessica

Easy check in. Room was spacious. The luggage cart was broken and hard to use, the hallways had trash in them, and the sheets had some stains.

Family_with_children

8/10

Excellent

05 Jun 2026

Nicole

The staff were friendly. They only give you two pillows per bed and there's no conditioner for your hair. Otherwise, the properties seemed in pretty good shape.

Self

6/10

Pleasant

04 Jun 2026

Scott

Price was great but room and amenities could be cleaner

Friends

4/10

Poor

04 Jun 2026

Miriam

Servicio al cliente en recepción malísimo, incomprensibles con el huesped-cliente. El personal de house keeping agradable. El desayuno pobre, pobre, pobre, escasísimo, en ocasiones aún en el horario establecido solo había café, tenían dos botellas de cremora líquida mezclada con agua una de ellas con vainilla y azúcar y la otra original que no debía tener azúcar, pero la tenía, ambas eran iguales con azúcar. Avena en bolsitas para microondas sin envase para prepararla. Estuve 8 noches hubo avena en 2 ocasiones, hubo huevo hervido en 2 ocasiones metidos dentro de una bolsita plástica, aspecto desagradable. En la habitación ningún tipo de artículo para cocinar con una estufa eléctrica de inducción sin ninguna cacerola de inducción. Una lavandería común carisima sin detergentes para lavar. En el baño 1 mini jabón para la ducha y otro mini jabón para el lavabo. La compra del servicio fue para 2 huéspedes.

Family

8/10

Excellent

04 Jun 2026

Brad

The room was very spacious and the staff we spoke with were all great. We loved that our room had a kitchenette and full-size fridge. Kitchenette was a little useless though, all dishes, pots/pans, etc were supposedly down at reception so we didn't bother. The property looks nice on the surface but had a lot going on while we were there. One elevator was out of service, the other was iffy at best. Our room only had one washcloth, which was weird but not a huge thing. The breakfast, which we found out would have been grab-n-go (which is fine, whatever), was only coffee while we were there. The staff was apologetic and stated their delivery was like a week behind or something? I don't know, but we were hoping for ANY kind of food to grab for the road. Overall, some really nice amenities that were unfortunately overshadowed by a lot of shortcomings.

Partner

4/10

Poor

03 Jun 2026

Rodney

When the property lists that breakfast is included, most travelers plan on having something in the morning to start the day so you don’t have to stop again for breakfast.
This property had nothing except a 4oz serving of yogurt, and would recommend not drinking the coffee ..

Family

6/10

Pleasant

03 Jun 2026

Lizbeth

We walked into our room and it reeked of cigarettes. It seems like either the person before us or someone around us was smoking at some point. Either way, the room was fine. The room was as a nice size and the cleanliness seemed okay. I wish there would’ve been an extra blanket but we made due and never asked the front desk.

The next day we went to breakfast and it was a huge disappointment. They basically only had yoghurt and oatmeal. I’m used to hotels having some variety but this place did not have that. I will say they did advertise a “grab and go” breakfast so I should’ve known.

Check out was easy and then we left. About an hour later we get a call saying that our room reeked of smoke and that they would be charging us for it. We explained it smelled like smoke the night before and they waived the fee which I appreciated. They said for future reference, please share this information with the front desk immediately which we will do from now on

Partner

4/10

Poor

01 Jun 2026

Cecil

We were unable to connect to WiFi. There were smudges on the bathtub and toilet. This is more of a hostel type environment. It was not a good fit for my husband and me.

Partner

10/10

Exceptional

31 May 2026

Mitchell

Clean. Modern amenities. Many extended stay residents there. Pet friendly. Breakfast was very limited and many things ran out by 9am.

Self

4/10

Poor

30 May 2026

Sugata

This is one of the worst hotels I've ever stayed in - I've stayed in better motels! First, the room was supposed to have two queen beds but had two full beds. The sofa bed was as saggy as a hammock. Half the lights in the room didn't work, or had to be physically unplugged to turn off. The kitchenette had nothing - no pots, pans, dishes, coffee machine or dish soap. OK, we thought they would give that stuff on request. But the staff was really rude and did not give anything. After repeated asking, we got only decaf pods, and a couple of extra sheets. The \"Continental breakfast\" next morning was a joke - only some packed boiled eggs (they ran out before we could get them), cereal bars and some packed oats (no milk). No bread, no muffin, no bananas. The staff was hard to find. This hotel was not worth the price, even if it was cheap.

Family_with_children

4/10

Poor

29 May 2026

Thomas Philip

Honestly, I wanted out as soon as I got there. Place is run down, and it shows. The environment isn’t great.

Self

10/10

Exceptional

28 May 2026

Barb

Very nice room with beds AND a kitchenette area, frig, microwave. Beds were comfortable. Breakfast is grab-n-go, pretty sparse, but price reflected that which we liked!

Partner

4/10

Poor

26 May 2026

Lynda

This is a very low budget hotel staff was rude & unaccomadating no stove hot plate only. No amenities everything was extra

Self

6/10

Pleasant

26 May 2026

Raul

You have to remove your daily garbage and drop it in the trash room...in the first floor far away from the front drdk

6/10

Pleasant

25 May 2026

Kikka

The staff were great and the price was fantastic! Breakfast was grab and go, and there was nothing much worth grabbing. Our room smelled terrible, like body odor, the floors were so sticky, and we found a large empty liquor bottle that housekeeping missed. In spite of the cleanliness, we do appreciate the friendliness of the staff.

Family_with_children

8/10

Excellent

24 May 2026

Nazarii

All good

Friends

10/10

Exceptional

24 May 2026

ROLAND

I will recommend this place to stay. Definitely come back again

Friends_and_family Family

8/10

Excellent

22 May 2026

Christine

Room was clean, staff was friendly, hallway always smelled like weed but could be worse, no issues

Family_with_children

10/10

Exceptional

22 May 2026

Ted

The room was very clean . The staff was very professional

Friends_and_family Family

10/10

Exceptional

22 May 2026

Linda

The staff was very helpful and knowledgeable about the area

Friends_and_family Family

8/10

Excellent

19 May 2026

Galina

The water in the shower isn't draining.

Friends_and_family Family

10/10

Exceptional

19 May 2026

Kimberley

Yes everything was clean safe and staff was friendly

Self

6/10

Pleasant

17 May 2026

Jenny

The property itself is just ok. Nothing flashy. The breakfast is grab and go items like yogurt and granola bars. Check in and check out took way too long. There was no staff at the desk so we had to wait more than an acceptable amount of time to be helped.

While the facility is supposed to be nonsmoking the place smelled like weed at all times.

The room across from us had a dog that loved to bark.

Family_with_children

6/10

Pleasant

17 May 2026

Sandra

There is a kitchen area in the room. There is zero hot breakfast. If you like a carpet in your room, this is not for you. It was an okay stay. Do not plan to go back because I like having hot breakfast.

Family_with_children

2/10

Poor

17 May 2026

Risa

Bathroom was too small to use

Family_with_children

2/10

Poor

15 May 2026

Nathaniel

Worst hotel experience. My deluxe 2 bed hotel room got downgraded to a single bed room two days prior to my arrival without any email, text, or notification telling me this. Apparently Expedia changed the room and since they're a \"third party\" the hotel couldn't do anything or give me any money back. They told me they would bring bedding up for the pull out couch I was not excited to use, but they did not. I tried using the vending machines and they didnt work, and the hotel had no change for a 20. Again, the vending machines were from a \"third party\" so they couldn't do anything and I was expected to just allow my cars to \"process\" for who knows how long. There were stains on the comforter, the room smelled like cat urine.

Partner

6/10

Pleasant

13 May 2026

John

The location was good, close to numerous restaurants. The property is best described as spartan. There is lots of deferred maintenance issues inside and out. A number of basic comfort items are missing like wash cloths in the room.

Partner

4/10

Poor

13 May 2026

Anisa

The breakfast is grab-n-go with VERY limited options (packets of oatmeal, hard boiled eggs, and yogurt). The room was clean, but the towels had hair on them and the pillows were very flat.

Partner

10/10

Exceptional

13 May 2026

Jeffrey

Clean clean clean

Partner

8/10

Excellent

12 May 2026

Angelica

Missed breakfast, should consider extending wkend hrs to end at 10/1030/11am.

Friends_and_family Family

6/10

Pleasant

11 May 2026

Elois

Had to walk go to front desk to get items for kitchen, towels and toiletries. No staff available to deliver items to room. The breakfast was pretty basic. Will be booking somewhere else or an air b nb.

Friends_and_family Family

10/10

Exceptional

10 May 2026

Jacqui

Friendly staff

Partner

10/10

Exceptional

10 May 2026

ANGELA

Room was clean. Staff was great and the lobby smelled amazing!

Family

8/10

Excellent

10 May 2026

J

The only thing is that the breakfast is very simple.

Self

6/10

Pleasant

10 May 2026

Albert

Ceilings were low, corridors were noisy, and rooms had a midgrade fit and finish.

Partner

10/10

Exceptional

09 May 2026

michael

Nice hotel. Good price

Self

10/10

Exceptional

09 May 2026

Zulmarie

From Staff , to cleanliness everything was great ! Deff a hotel I would plan a stay again

Partner

10/10

Exceptional

07 May 2026

James

You could get anything you needed for cooking.
Morning breakfast was weak; usually not much to pick from; very picked over.

8/10

Excellent

01 May 2026

Sofiia

There was no hot breakfast

Partner

6/10

Pleasant

28 Apr 2026

Joseph

Wasn’t the cleanest hotel.

10/10

Exceptional

27 Apr 2026

Nia

I did a weekend getaway and was pleasantly surprised. My suite was nice and clean and the building smelled really great. The staff, especially Willie, were very patient and professional. Will definitely stay there again.

Self

4/10

Poor

26 Apr 2026

Aaron

The continental breakfast was completely out by 8am and the staff didn’t bother stocking it or letting me know if more would be coming.

Self

4/10

Poor

26 Apr 2026

Nadezda

Not cooking parking is fine

Family

8/10

Excellent

26 Apr 2026

Tamara

Clean rooms

Partner

4/10

Poor

25 Apr 2026

Terry

I asked for a room away from the elevators, got a room attached to the elevators (and all I heard was elevators all night). Unless you call a chemical filled muffin in a bag and a granola bar breakfast, don't get fooled by the \"breakfast included\" statement. No real food, no fruit, no cream for coffee or milk for tea. There was nothing in the kitchen but a fridge and microwave and they wouldn't even give me a coffee maker.

6/10

Pleasant

23 Apr 2026

Binu

The property was convenient to our college visit tour and had a lot of restaurants near by. The hotel breakfast is misleading as it is bare minimum. The bagged eggs disappears in a few minutes as well as the muffins. But atleast coffee was surprisingly ok. That’s about it for breakfast. The rooms were clean and spacious, staff was ok depending on who is it on the day. I came down to ask for shampoo and they didn’t have it. But again, the price was cheap compared to others around the area and generally it’s not much to complain about. Overall ok.

Family_with_children

10/10

Exceptional

22 Apr 2026

John

I was very surprised. A very nice well kept and great staff property.

Self

10/10

Exceptional

21 Apr 2026

Kelly

The rooms are nice and clean. The entire property was well kept. Very nice staff as well.

Partner

10/10

Exceptional

20 Apr 2026

Joseph

Great place to stay

2/10

Poor

18 Apr 2026

Andrew

I booked a room with two beds, but was given a room with one bed and a pullout couch instead. When I asked about it, I was told that because I booked through Expedia, my room type wasn’t guaranteed. They also mentioned that their system and Expedia’s system don’t update properly. Overall, it was frustrating not getting the room I specifically booked.

6/10

Pleasant

13 Apr 2026

Michael

staff was nice.. you get what you pay for.
I stayed there for 4 hours.

2/10

Poor

12 Apr 2026

Glenn

Place was horrendous carts to take to u room were all broken and would bairly move staff was slow and coulnt understand them. Hard pass for now.

Partner

4/10

Poor

11 Apr 2026

William

For a non-smoking facility it smelled heavily of marijuana. The breakfast was meager to say the least but when my family went to eat at 8:35 am all that was left was a couple boiled eggs and instant oatmeal. Would not recommend this hotel.

Family

2/10

Poor

11 Apr 2026

Tisheena

The hotel is run down and not kept very clean. Continental breakfast was not enthusiastic and often left front desk unattended for long periods of time when we needed help.

10/10

Exceptional

07 Apr 2026

LaVerta

Good

6/10

Pleasant

06 Apr 2026

John

The breakfast was terrible and 1 point an employee told me that breakfast was only a granola bar so I asked if there was anymore and he brought out 3 muffins and 3 yogurts. Then before I could grab a yogurt a lady jumped ahead and took all 3

Friends

10/10

Exceptional

03 Apr 2026

Romulo

Nice place

2/10

Poor

01 Apr 2026

Julianna

My son woke up with ants in his bed. The sink would back up when the water was turned on there was no breakfast set up when we arrived the was a water puddle in front of the entrance making it hard for our suitcases the building smelled like marijauna

Family_with_children

2/10

Poor

30 Mar 2026

Steven

While checking out, I returned my remote control from the front desk I had to borrow because there was not one in the room. Told the front desk we had to shower without a shower curtian since the room did not have one and he did not flinch or make a comment. I told him it was time for us to leave anyways and he just started walking away. I asked him if he needed anything else from me and he just said no. That was the most he said. I asked where breakfast was and he pointed to a coffee machine that had a big spill, 4 granola bars that were the same flavor and one flavor of yogurt. I told him the guy last night mentioned bread foods and he just said the truck hasnt showed up. Obviously we had to go out to eat which made us a little late for our medical appointment. The next week i noticed we did not get our incidental back and had to call another location to get through where she had to have it refunded to me since they forgot to return it. First time I have ever had this problem. I do not llan to go back to an Extended Stay Ever.

Friends_and_family Family

4/10

Poor

29 Mar 2026

Mariam

Plates, silverware, pots, panda and utensils require a $200 fee so didn't get to use the kitchenette fully. Was able to use microwave as intended though. Floor in elevator was squishy. Fire alarm randomly went off. TV remote was sticky, bedding stained and handprints on headboard. Fine for a budget stay overall though

Partner

10/10

Exceptional

29 Mar 2026

Derenasia

The first impression was everything to me , the lobby was so clean, neat and well put and not only was it well put IT SMELLED SUPER CLEAN..like how your house would smell on deep cleaning Sunday ! Our room was very tidy and comfortable. The staff was really sweet, friendly and accommodating! I loved everything about my stay and when I visit again I'll be sure to book here !!!

Partner