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Residence Inn Cleveland Independence
Cleveland - OH · United States
5101 West Creek Road 44131View location
8.2/10Excellent1,001 Reviews
Cleanliness8.4/10 8.4
Service8.6/10 8.6
Comfort8.6/10 8.6
Condition8.2/10 8.2
Location8.8/10 8.8
Neighborhood9.0/10 9.0
Value8.0/10 8.0
Amenities8.2/10 8.2
See all ratings- Business hotels
- Hotels with spa
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Residence Inn Cleveland Independence
Take advantage of recreation opportunities including a fitness center and a seasonal outdoor pool. This hotel also features complimentary wireless internet access, a fireplace in the lobby, and a picnic area. Grab a bite from the snack bar/deli serving guests of Residence Inn by Marriott Cleveland Independence.
Meet other guests and eat at the complimentary reception. A complimentary on-the-go breakfast is served daily from 6:00 AM to 10:00 AM. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Independence?
This hotel has 800 square feet (74 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite. Make yourself at home in one of the 118 guestrooms, featuring kitchens with refrigerators and stovetops.
Wired and wireless internet access is complimentary, and flat-screen televisions with satellite programming provide entertainment.
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When you stay at Residence Inn by Marriott Cleveland Independence in Independence, you'll be in the business district, within a 15-minute drive of Cuyahoga Valley National Park and Cleveland Metroparks Zoo.
This hotel is 9.8 mi (15.8 km) from Cleveland Clinic and 9.9 mi (15.9 km) from Rock and Roll Hall of Fame. Make yourself at home in one of the 118 guestrooms, featuring kitchens with refrigerators and stovetops.
Wired and wireless internet access is complimentary, while 27-inch flat-screen televisions with satellite programming provide entertainment. Conveniences include phones, as well as desks and microwaves. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Independence?
This hotel has 800 square feet (74 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
Popular amenities
Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
midnight
Check-out until
11:00 AM
Minimum check-in age
21
Hotel policies
No rollaway/extra beds available
No elevators
LGBTQIA+ friendly
Professional property host/manager
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Pets allowed
Pet max weight (per pet) in kg is 23
Pet max weight (per pet) in lb is 50
Only dogs are allowed
Maximum number of pets per room 2
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- The seasonal pool will be open from May to August.
- Pool access available from 9:00 AM to 8:00 PM.
- Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher and a deadbolt lock
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
-
Minimal age
21
-
Optional fees
- Pet fee: USD 100.00 per accommodation, per stay
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
French
Spanish
Nearby attractions
Topgolf
2.6 km / 1.6 mi
Cuyahoga Valley National Park
3.2 km / 2 mi
Cuyahoga River
5 km / 3.1 mi
Garfield Park Reservation
8 km / 5 mi
Bedford Reservation
8.1 km / 5 mi
Brandywine Falls
8.4 km / 5.2 mi
University Hospital Parma OH
9.6 km / 6 mi
Central High School
10 km / 6.2 mi
MetroHealth Parma Medical Center
11 km / 6.8 mi
Sweetie's GolfLand
11.4 km / 7.1 mi
Cleveland Metroparks Zoo
12.1 km / 7.5 mi
Sleepy Hollow Golf Course
12.2 km / 7.6 mi
Christmas Story House
12.3 km / 7.6 mi
Tinkers Creek Viaduct Park
12.5 km / 7.8 mi
MetroHealth Main Campus Medical Center
12.8 km / 7.9 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 118
- hotel
- Wheelchair-accessible
- Car park
- 24-hour reception
- Check-in hour
- Check-out hour
- Wired Internet
- Wi-fi
- Car hireExtra charge
- Valet parking
- Laundry service
Show 35 more facilities & services
- Babysitting service
- 24-hour securityExtra charge
- Fireplace
- Smoke detector
- Hotel safe
- Currency exchange facilities
- Lift accessExtra charge
- ShopExtra charge
- GardenExtra charge
- Newspapers
- Luggage room
- Dining area
- Clothes dryer
- BBQ facilities
- Grill/BBQ
- Towels and bed linenExtra charge
- Bar
- Poolside snack barExtra charge
- Conference room
- Meeting room
- Business centre
- Indoor freshwater pool
- Outdoor freshwater pool
- Game room
- Hot tubExtra charge
- Hairdressing salonExtra charge
- Spa centreExtra charge
- Breakfast
- Continental breakfast
- Picnic
- Snacks
- Non-smoking establishment
- Minimum check-in age: 21
- Fitness
- GolfExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
DB
Buffet Breakfast
This meal plan may be available depending on the selected room/rate.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
STUDIO AccessibleSTUDIO • AccessibleSTU.H6-2
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn Cleveland Independence
STUDIO Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: STU.H6-2
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO KING SIZE BEDSTUDIO • KING SIZE BED • 1 Bedroom • 53 m²STU.KG
Room overview
Smoking room- Room size
- 53 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width, Sofa bed
- Bedrooms
- 1
- Room type
- STUDIO
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Shower
- Centrally regulated air conditioning
- Bathroom
Facilities with extra charge
- Hairdryer
- Direct dial telephone
- TV
- Internet access
- Kitchen
- Fridge
- Microwave
- Tea and coffee making facilities
- Ironing set
- Safe
- Wi-fi
- Video games console
- Toiletries
- Desk
- Satellite TV
- Dishwasher
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn Cleveland Independence
STUDIO KING SIZE BED
Room photos
7 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Smoking room- Room size
- 53 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width, Sofa bed
- Bedrooms
- 1
- Room type
- STUDIO
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.KG
Room amenities
- Shower
- Centrally regulated air conditioning
- Bathroom
Facilities with extra charge
- Hairdryer
- Direct dial telephone
- TV
- Internet access
- Kitchen
- Fridge
- Microwave
- Tea and coffee making facilities
- Ironing set
- Safe
- Wi-fi
- Video games console
- Toiletries
- Desk
- Satellite TV
- Dishwasher
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE TWO DOUBLE BEDSSUITE • TWO DOUBLE BEDSSUI.2D-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn Cleveland Independence
SUITE TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.2D-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE TWO BEDROOMSSUITE • TWO BEDROOMSSUI.B2
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO BEDROOMS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn Cleveland Independence
SUITE TWO BEDROOMS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO BEDROOMS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.B2
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE TWO BEDROOMS AccessibleSUITE • TWO BEDROOMS AccessibleSUI.B2-H6
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO BEDROOMS Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn Cleveland Independence
SUITE TWO BEDROOMS Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO BEDROOMS Accessible
Adult and child limits apply within the room's total guest limit.
Room code: SUI.B2-H6
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE TWO DOUBLE BEDSSUITE • TWO DOUBLE BEDS • 1 Bedroom • 79 m²SUI.2D
Room overview
Smoking room- Room size
- 79 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Centrally regulated air conditioning
- Bathroom
- Shower
Facilities with extra charge
- Kitchen
- Ironing set
- Safe
- Wi-fi
- Video games console
- Toiletries
- Desk
- Satellite TV
- Dishwasher
- Fireplace
- Hairdryer
- Direct dial telephone
- TV
- Internet access
- Fridge
- Microwave
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn Cleveland Independence
SUITE TWO DOUBLE BEDS
Room photos
6 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Smoking room- Room size
- 79 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.2D
Room amenities
- Centrally regulated air conditioning
- Bathroom
- Shower
Facilities with extra charge
- Kitchen
- Ironing set
- Safe
- Wi-fi
- Video games console
- Toiletries
- Desk
- Satellite TV
- Dishwasher
- Fireplace
- Hairdryer
- Direct dial telephone
- TV
- Internet access
- Fridge
- Microwave
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE Accessible KING SIZE BEDSUITE • Accessible KING SIZE BEDSUI.H6-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn Cleveland Independence
SUITE Accessible KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.H6-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO KING SIZE BEDSTUDIO • KING SIZE BEDSTU.KG-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn Cleveland Independence
STUDIO KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.KG-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn Cleveland Independence
SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Residence Inn Cleveland Independence
100
reviews shown
Steve
Great stay.
Beatriz
Great place
Jonaide
Very nice and clean.
Dana
We got a up grade cause when we arrived our room wasnt ready and i had a little wait
Min Su
Not enough cookware and silverware.
Michelle
The room very clean and Geri d what we expected. Staff was very friendly.
kimberly
We enjoyed our stay and the room was very nice and clean. We really enjoyed the suite and the amenities with it. Continental breakfast was great as well.
Alvaro
Ok
Samantha
Beautiful room, clean, great staff, and good breakfast. I would stay there again anytime!
Stanley
All was well
Erin
We checked in at 1am, after a long flight. The room was not clean, smelled of damp and the thermostat read 50 degrees. The bed did not have sheets. I had to make the bed from the sleeper couch sheets, bagged in the closet. We checked out at 10:00am and moved to another hotel. DO NOT STAY HERE
Tericia
I was double charged on my card and the guest that I was with as well very disappointed
Timothy
Good breakfast, clean room
Dana
Very clean and spacious room, quiet and comfortable bed
Manuel
Great room very clean breakfast was good with nice options.
Kelsey
Didn’t realize the kitchen was fully stocked with dishes! We didn’t plan to cook there but we would have if we knew. The staff was so nice, specifically Grace was so nice during our late night check in.
Jayde
Maids were still in the room cleaning when we arrived when we were told the room was ready. The bed was broken as has to sleep on the coach. No one answered the phone at the front desk or was available this morning at check out. Waffle mix at breakfast was sour and the lady working breakfast refused to make fresh.
Raghuram
Stinky room, had to vacate after 1 night
Jeremy
The room was clean, but the dishes were dirty and I had to re-wash them before using them. The breakfast was reasonable, but the cut fruit did not look fresh. Overall, I enjoyed the room and the hotel was acceptable.
David
The flors (carpet and hard floors) were sticky and dirty. I reserved a room with a roll in shower for handicapped and was given a handicapped room with a tub. When I’m charged almost $200. For a room I expect cleanliness and the facility I reserved, not what was left. Will not be staying in a Residence Inn in the future. Management offered no solution except to say carpet would be cleaned.
Michael
People were nice. An outdoor basketball hoop was on the premises which was helpful for my son who was there for a nearby basketball tournament. Breakfast was good. Snacks, drinks, and medicine were available for purchase. We wanted to use the fold out bed under the couch, but when we opened it up, it was covered with debris which had slipped btw the cushions. Carpet was very worn with areas of heavy wear/discoloration and undulation from being stretched out.
Mikel
The room was mainly clean and very comfortable. The kitchen amenities help make an enjoyable stay, since we rarely come out of the room. The bathroom is configured weirdly and awkward to operate in.
Michelle
Breakfast was fairly fresh and clean
nicole
Great for our family
Todd
Room was clean breakfast excellent.
Check in staff professional
Check in staff professional
Susan
The opportunity of the 2 rooms with LR and kitchen was perfect. The property is well-used and a fresh coat of paint would go a long way. In addition, the linens did not fit the bed or the elastic was stretched.
Devante
Very nice Residence Inn will always be on my list whenever I’m near Cleveland for an event
mike
The staff was great, we checked right in went to our room, which was nice and clean, what I expect at a Marriott. The breakfast was decent, the area was clean. We only stayed for one night and it was great. 3/2026
James
Is as shown, no complaints
Darren
Room was very clean and as described. Front desk staff was very helpful at checkin. We were traveling with our children and dog due to not having power for multiple days.
Terricka
Everything was worth the visit and I plan to visit again soon
Ingrid
.
Rashawn
Rome was excellent
Greg
Staff was great
David
Very good
Tashondra
I didn't stay. The front desk clerk would not allow me yonstay without paying an additional rate on top of what was already paid
Hubert
TRYING To contact whomever to discuss this Extremely disturbing time when I was Suppose to be welcomed&enjoy a good evening away from home to be in a nice area.Which last time was Great!
Charles
Excellent staff and amenities 4 stars
Charles
Excellent staff and rooms
David
The lady at the front desk is rude asf
Charles
Property had no cameras and i had myentire wardrobe stolen
Christina
The staff! So kind, inviting and accommodating.
Will definitely stay here again.
Will definitely stay here again.
Moriah
Stayed here for 6 nights for a family trip, the worst thing was the cleanliness but the staff made up for it mostly. Grace was fantastic at accommodating us as we ran into some issues, the tv wasn’t working upon arrival, toilet and bath was dirty and the toilet was leaking. The pull out sofa was pretty stained and nasty but she brought us a ton of comforters and covers to be able to get it covered & sleep-able on. The water was hot, staff was friendly and the heat/ac worked well so we made due overall worth a stay if you just need basics. Inspect the room before unpacking would be my recommendation.
Dana
Big room with full kitchen (full fridge, dishwasher and stovetop) and all cookware and silverware. Large sitting area and desk and breakfast bar. Comfortable bed, plenty of natural light. Complex felt safe and plenty of light in parking areas. Our room was quiet. Full size shampoo, conditioner and body wash in shower (our body wash was completely empty though). Large breakfast buffet. Oatmeal and topping bar, eggs, 2 kinds of sausage, potatos, assorted breads and pastries, waffle maker, fresh fruit.
Lucia C
Grace, the GM was amazing to work with. The room I was in had a kitchen and fireplace. Incredibly homey, comfortable, and well stocked with amenities. Highly recommend.
Melissa
Yes! Everything was perfect.
Mark
Just great.
John
Coffee was not HOT
Anthony Kevin
Very clran
Tabatha
First off the lady and gentleman at checkout were very welcoming and greeted us with a smile. They made check-in so easy and hassle free. Once we got to our room though, I was completely underwhelmed. The rooms smelt old, the chairs were peeling, there was black around the air vents, the kitchen had 1 cup and lacked a lot of dishes, the walls in the kitchen had some kind of liquid splatter on it. All in all would I stay here again? Probably not, but I have seen worse.
SARA
Dirty
Kitchen was dirty, refrigerator was not clean, the oven was filthy
Lavont
Loved It
Angela
The shower stall needs a deeper cleaning. There is pink residue on the back wall under the faucet. A pube was on the wall. :/
Other than that, beds were comfy, temperature of room adjusted easily, areas other than bathroom issue were clean/ fresh. Breakfast was good. Oh, you have to hold down the lever when flushing toilet then let go or it may not refill.
Other than that, beds were comfy, temperature of room adjusted easily, areas other than bathroom issue were clean/ fresh. Breakfast was good. Oh, you have to hold down the lever when flushing toilet then let go or it may not refill.
Christine
Staff was great. Buffet breakfast, good quality. Room slightly outdated,waethered carpet. Bed was not very comfortable in comparison to other Marriot properties.
Sara
everyone was kind, the room was clean, the kitchen had everything we needed
Candice
Not for pool days
Sarah Simpson
Staff was great - very helpful and nice. Room wasn't bad and was clean. Area around was nice, but outside the rooms at night felt unsafe. Lots of yelling and maybe some arguing.
george
The only thing good was the manager and the breakfast. The rooms were filthy, things were moldy, broken dishwasher
Daphine
We stayed here while traveling to Cleveland for a week with our 2 cats. The suite was large and comfortable. It was clean but showing wear and tear. Stains on the couch and the carpet was wrinkled. The floor in the kitchen was very sticky. Our biggest complaint was that house keeping did not come for a refresh when scheduled or when requested. I had to go to the office to get more towels, trash bags and coffee pods.
The property out side was very nice, quiet and felt very safe. For the price we would stay again but not exceptional.
The property out side was very nice, quiet and felt very safe. For the price we would stay again but not exceptional.
Regina
Could be much cleaner, rugs were filthy, never brought clean towels unless we asked, weird odor when first walking in the room.
ELIZABETH
Not ideal for solo female
Didn’t like that after you check in have to go back outside & walk to another building to find your room, mine was on ground floor, anyone could follow me, 2 big windows on ground too, when walked out my door anyone could be waiting outside. Had to walk back to lobby to meet Grubhub food delivery person. Wouldn’t stay here again.
Eshwaran
Nice hotel with unprofessional & bitter experience
Had a very disappointing experience at Residence Inn Cleveland Independence. Upon check-in at around 7:30 PM, was informed at the front desk that my reservation could not be honored and has been relocated. No prior email or call was given prior. Upon checking the alternatie accomodation, it was a much much lower-quality hotel: old, noisy, poorly rated, and without breakfast that was included in my original booking.
When concerns were raised, they offered reward points instead and no proper adjustment in pricing for being re-accommodated in a cheaper hotel. Finally, after insisting, was able to negotiate to check back in next day.
Have never had experienced such an unprofessional handling. If I wanted a budget hotel, I would have booked one myself. Marriott should not operate in a way that charges guests for a premium stay and then shuffles them to lower-rated properties without notice. This was one of the most disappointing hotel experiences I’ve had.
For some nice words, the rooms were excellent, very clean, spacious and very much comfortable.
When concerns were raised, they offered reward points instead and no proper adjustment in pricing for being re-accommodated in a cheaper hotel. Finally, after insisting, was able to negotiate to check back in next day.
Have never had experienced such an unprofessional handling. If I wanted a budget hotel, I would have booked one myself. Marriott should not operate in a way that charges guests for a premium stay and then shuffles them to lower-rated properties without notice. This was one of the most disappointing hotel experiences I’ve had.
For some nice words, the rooms were excellent, very clean, spacious and very much comfortable.
Ryan
stay was wonderful. staff was amazing, rooms were super clean.
Genesis
Staff very friendly. Room nice.
antonio
They had rats running around the hallway
Shaquita
I had a great experience I will recommend and will be back.
Tay
Staff is very nice & helpful. Rooms was clean. Surrounded by lots of restaurants & free way access. Plenty of parking. Great for extended stays
Stacy
It should be noted that the property also serves as a homeless shelter.
Housekeeping was terrible and my room was not fully cleaned although I was assigned that room at check in.
I was there for 12 days and breakfast was either an omelet or scrambled egg. No variety. People came to breakfast with shopping bags and filled them as if they were in a supermarket. Plates, utensils, milk, bread, fruit etc.
rooms are totally dated and need an update as carpets are stained, appliances are rusty.
Front desk staff were great and tried to be helpful so I can not take that away.
I would not stay here again if in the area.
Housekeeping was terrible and my room was not fully cleaned although I was assigned that room at check in.
I was there for 12 days and breakfast was either an omelet or scrambled egg. No variety. People came to breakfast with shopping bags and filled them as if they were in a supermarket. Plates, utensils, milk, bread, fruit etc.
rooms are totally dated and need an update as carpets are stained, appliances are rusty.
Front desk staff were great and tried to be helpful so I can not take that away.
I would not stay here again if in the area.
Angela
Needed to crash for the night, they let us check in a bit early, quiet and comfortable
Jane
I liked our stay, Andre was super friendly!
Darlene
Don’t stay here
The place was very dirty
Mirrors all smudged from a dirty cloth
Torn chairs
Filth in corners and behind pull out bed
Holes in blanket for bed
Mirrors all smudged from a dirty cloth
Torn chairs
Filth in corners and behind pull out bed
Holes in blanket for bed
Sanjay
Dirty carpet , weed smelling
Frances
My husband and i spent a weekend in Cleveland. I picked the hotel because it had high ratings. At is true. It was better than i expected. Only issue the bathroom is super small but everything else was perfect. Will definitely stay here again
Verified traveler
Non communication concerning new check out hours.
At the time of making arrangements for our stay check in time was 3 pm and check out time was 12 noon. Apparently the check out time was changed to 11 am the staff never communicated this information to us and the cleaning lady kept knocking on the door and started that our check out time was 11 am. I feel that information could have been communicated during the time of check in and should also be updated on the booking site. One hour might not mean anything to most people,but It does to me.
And to top it off our room wasn't ready at 3 pm because the linen wasn't ready, whatever that means.
And to top it off our room wasn't ready at 3 pm because the linen wasn't ready, whatever that means.
Patricia
Great location
Nefeterri
Cl
Gelisha
More towels should be provided and on time check in.
Katherine
Okay
Sofa (bed) stiff and uncomfortable to sit on. While toilets were clean, rest of bathrooms wete ... okay. Hair in floor, in shower. Neither shower nor tub drained well.
FACETA
Nice price for place!
Nice price with plenty of room for everyone. I wasn't happy about the room not being ready until after 4pm.But I would still recommend this location. Friendly staff. Room was presentable. Kitchen needed a bit more cleaning for appliances. Nothing I couldn't do myself. Was in 2 bedroom suite.
Tara
The staff were helpful and polite. I like the setup in the room. I will give it a 8 1/2 out of 10.
michael
Great staff.
Carla
I was embarrassed that I told my guests that it was a nice hotel. Nothing has changed since 1995 when I last stayed there.
Allen
room was spacious and amenities well equipped. So much better than a standard hotel room. Complimentary breakfast was also better than most. Better and a wider variety.
Verified traveler
Get to breakfast on time
The person at the front desk was excellent, the big bed was comfortable and the pull out couch was sufficient for children. What was available at breakfast was good but we got there about 20 minutes before it was scheduled to close and the selection wasn’t complete.
Amanda
Had a 2 bedroom suite which was spacious. The hotel had all the amenities we needed, but the condition of them all was questionable - or required effort to get. The normal weekday manager was great and tried to makeup for the weekend shortfalls. The cleanliness was not great, but not horrible. It’s an older hotel, so questionable if it was dirty or just aged.
Jessica
When we got to our room the bathroom was dirty. Toilet wasn't cleaned and hair in the bathtub. Rooms are a little underrated, but otherwise ok stay.
Maria
Rough crowd , cigars smoked by the pool where kids swam, basketball was always “stolen”, people that were also staying smoking things they shouldn’t be smoking right by the hotel room stairs, housekeeping did not come clean or refill things unless you requested it . Breakfast not good. Room not entirely cleaned when we checked in, burger left in microwave, disgusting . Not a great stay and not “kid friendly” .
Melissa
Room was spacious and the kitchen area was nice. Convenient location to get to downtown
James
When we arrived the manager that night was ready for us at the front desk and was absolutely lovely and also had all of our information and room cards and details ready. She was also so kind and professional. I believe her name was Bernadette. Not sure of her name but she was wonderful.
Our stay room was great too!
Our stay room was great too!
Verified traveler
Old and tired property
Old and tired property. The carpets were filthy in the room. The couch was dirty with large stains. Staff was really nice.
Maureen
I just want to say thank you Residence Inn 😊 Grace at the front desk was amazing, beyond great customer service! She set the tone for my visit there, no complaints. Property was very clean and spacious, i felt right at home. Thank you!
Erica
Great place for an extended stay in summer
The manager Michael was amazing. He would greet everyone so cheerfully every time he would see us. He was accommodating when my reservation was compromised due to a flight delay. He also held my luggage after it was delivered by the airline. My room was regularly refreshed. Breakfast was hit or miss, the staff who do breakfast could be more kind and approachable especially since they are the first interaction you get to start your day. Pool was clean and fun. Overall it was a great 2 weeks, and the location was perfection!
Saba
great breakfast. size of room and kitchen is great and clean
Mariza
Clean modern hotel with excellent staff service and great complete breakfast
Barry
Fr
renato
I called the front desk two times to get my TV to work, Promised Maintenance would come up, but nothing. Happens when I did not bring a Laptop. Not good, un Marriot like
Mikel
The room was very clean. My only critique would be that the refrigerator could have been wiped down better.
aubrey
Enjoyable time with my wife and family at the hotel.
Witold
Easy access, parking, nice staff, good selection at breakfast, clean.
But 4 AC units just outside the window by the bed can get quite nosy at night.
But 4 AC units just outside the window by the bed can get quite nosy at night.
Michael H
Clean and neat.
Location & surroundings
Residence Inn Cleveland Independence
5101 West Creek Road 44131, Independence, United States
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Residence Inn Cleveland Independence
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