Name: Embassy Suites by Hilton Cleveland Rockside
Address: 5800 Rockside Woods Boulevard, Independence, 44131, US

10/10

Exceptional

04 Aug 2026

Daryl

I was able to check in early which was very helpful. All requests for extra towels and pillows were granted timely. Rooms were pretty clean. Great option for traveling families. Breakfast was great. Breakfast gets busy on the weekends but weekdays were nice.

10/10

Exceptional

03 Aug 2026

Davesha

The room was very clean smelled fresh. Great breakfast and cocktail hour.

10/10

Exceptional

31 Jul 2026

William

AMAZING

10/10

Exceptional

30 Jul 2026

Christopher

Very nice hotel overall all. Price was reasonable and overall very pleasant stay

10/10

Exceptional

29 Jul 2026

Mary

Easy stop as we drive across the country

6/10

Pleasant

26 Jul 2026

Lisa

Room was clean. Staff was friendly. Hotel was so packed could not use any of the amenities. Room was quiet. Couldn’t hear any neighbors..

10/10

Exceptional

24 Jul 2026

Brenda

Our stay started out not so well. We were quick check in (a plus), staying g Friday thru Sunday, but, when we got to our room, the air did NOT work nor dis the safe. My husband went down to the desk and told them and he was told someone would be there shortly. Indeed he was there in 5-10 minutes. He tried to fix both the air and the safe and no luck with either one. He said we will get you a other room. He went down to the front desk told them the issue and came back with 2 new room keys and we were moved to another room. He checked to make sure both the air and safe worked before he left. So we were good.
We found out later that night the TV kept losing signal. No idea why, but that wasn't that big of deal to us.
They have a complementary breakfast which as included with the room. Most free breakfast buffet we have had in hotels were basically some toast, fruit and cereal...this buffet breakfast was INCREDIBLE!! Scrambled eggs, potatoes, French toast and syrup, cereal, milk, toast, fruit,, assortment of drinks cold and hot, bacon AND a made to order station for omelets that you could get with just about anything in them, I was happy with just ham and cheese.
So, they did address and remedy our room issue rather quickly, and hosted the BEST breakfast buffet we have ever had...that said...if we ever back in Cleveland, we will definitely stay here!! Encourage you to give it a try if you are gonna be in Cleveland for awhile!!

Partner

4/10

Poor

21 Jul 2026

Peter

Pros: breakfast was good, location was convenient
Cons: room smelled - carpeting had been urinated on - and it wasn’t fixed when we notified the hotel. Gym door was broken.

Family_with_children

2/10

Poor

21 Jul 2026

Omolara

I am beyond livid for the treatment I received in this hotel. We came here for some business and stayed over two weeks plus, we kept extending our stay because we didn’t want to move to another hotel because we came with our kids. First, their cleanliness is not standard cleaning . Our rooms was probably cleaned only twice throughout our stay. Twice, we mentioned we wanted our rooms cleaned, we went out and came back, nothing was cleaned or done! At a point I had to insist on changing our rooms because they simply didn’t come to clean as promised. Our last night before check out, we had to extend our stay again by two nights , the staff at the reception gave us $245 for both night, I asked her if she could honor the previous rates we have been staying for $216, she said I had to speak to her AGM next day. Next day I met the AGM, he said I should meet with their GM! I came back to meet with their GM,she said we had to pay $398!!!…she said because their rates keep changing but I have been here for over 2 weeks and I was initially told to pay $245! If you want to stay at this hotel, try and book all your stay at once because if you try to extend, they keep tossing you around and charge you their highest fee , and then when I tried to insist on getting the initial $242 , she said I could just simply checkout if I don’t want to stay!!!!

Family_with_children

10/10

Exceptional

19 Jul 2026

Lisa

This was our first time staying in an Embassy suites hotel. The hotel itself beautiful. The evening reception and made to order breakfast were excellent. The only issue I had was that 10 minutes before checkout time. They came and knocked on our door to tell us it was time to leave. We were attempting to leave, but there were no carts to be able to get our luggage so we were waiting. I thought that was very rude.

Also, I booked a king suite and upon arrival found out that they had overbooked and there were none available. I was charged for a king and then I was told there was no price difference, but I know the king suite was more.

Family

10/10

Exceptional

19 Jul 2026

Darren

Great room and great breakfast. Has a quick breakfast bar as well as Chefs to make omelets. Cereal and fruit and a variety of breakfast drinks. The only thing I would recommend was to try to go early to the breakfast as most of the mornings we were there it was busier during the last hour. The staff was friendly and took good care of us, and there some good restaurants that were close by that we enjoyed.

Partner

6/10

Pleasant

15 Jul 2026

Kedric

I asked the front desk for a pack and play for my toddler for two days but never received it after repeatedly being told it will be sent to my room

Family_with_children

10/10

Exceptional

13 Jul 2026

Linda

Very clean & loved the reception drinks & breakfast.

Self

2/10

Poor

13 Jul 2026

Mike

Arrived late to check in. After unpacking it was discovered that the air conditioning didn’t work in the room.

Family_with_children

4/10

Poor

13 Jul 2026

Dwight

Never stay there again. Rooms were run down and dated, Entry door showed signs of trying to be pried open damaging the door. AC was terrible and finally it quit totally and they had to move us to another room. Very noisy, bunches of kids, the room next sounded like romper room with wild children creating loud noise into the wee hours of the night. I had to call for security twice to quiet them down enough to get some sleep. The only good thing was the breakfast buffet. We were there because of a family death and funeral , so we were not as accepting of poor service and things as we might have been normally! Definately going somewhere else next time!

10/10

Exceptional

13 Jul 2026

Yvonne

It was all very nice

Family

6/10

Pleasant

11 Jul 2026

Jeffrey

A.C. couldn't cool room down..... everything else was great.

Self

8/10

Excellent

10 Jul 2026

Brett

Reservation said it slept six, but it meant to say six very small children, not preteen-adults. It had two double beds, not queens, and a small sized sofa pull out. The staff stated that was just the type of beds they had. Water was hot at times. At other times it was cold. And the overall condition was tired and could use a facelift.

Family_with_children

10/10

Exceptional

07 Jul 2026

Kendra

I would really like to see a water bottle refill station.

No complaints except having to buy water.

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Patrick

Nice place. My family and I stayed here as a stopover on a trip to the east coast. It’s also only about 20 minutes to downtown Cleveland.

6/10

Pleasant

07 Jul 2026

Atana

Breakfast was good; kitchen staff was great. Guest relations could have been better. Lobby was nice and recently renovated. However, the room was very disappointing. The carpet was gross with many stains on it. Didn't feel we could walk on it without shoes on. The carpet edges were sharp because there was no strip covering it for transition to tiled floor. Curtains had big holes in them. The tables and nightstand had something sticky on them so I had to go out and buy Lysol wipes to clean them. Also, I reserved and paid in advance for a king suite and ended up with 2 queen beds. The linens for the pull out sofa were missing. We had to go to the front desk to get the sheets and pillowcases; were told they'd bring a blanket but they never did. We were there for 3 nights. Lobby was nice but rooms are in desperate need of some attention. Also, they had no carts available for our check-in or check-out. I had to stalk another guest who had a cart, and wait for her to unload so that I could use her cart to load up our car. I counted 3 carts in use for the entire hotel, which was full because it was a holiday weekend.

Family_with_children

8/10

Excellent

07 Jul 2026

Diane

The elevator kept breaking down. I was there 4 days and 2 days the elevator was not working. The breakfast was delicious

Family_with_children

8/10

Excellent

06 Jul 2026

Natalie

The breakfast was great. The staff was friendly and helpful. The room was large with comfortable beds.

8/10

Excellent

05 Jul 2026

Janelle

The staff is friendly and the complimentary breakfast is a bonus. All three elevators rarely worked and the rooms were dated but overall it was a nice stay.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Denise

Clean room, free wi-fi was great, breakfast was good

4/10

Poor

05 Jul 2026

Tracey

The elevator was down and kept seeing bugs

Friends_and_family Family

6/10

Pleasant

05 Jul 2026

Amber

Breakfast was a nice touch

Family_with_children

10/10

Exceptional

05 Jul 2026

Joel

Probably was very clean staff was very professional

Family_with_children

10/10

Exceptional

04 Jul 2026

Tim

It was a wonderful hotel, very eye pleasing. As you came through to go to your room and very nice suites, we'll definitely stay there again

Friends

8/10

Excellent

03 Jul 2026

Rod

Breakfast was a bit chaotic and the pool is always busy. Otherwise it's a nice clean hotel

Family_with_children

10/10

Exceptional

03 Jul 2026

David

The breakfast was good and there was a good selection. My wife loved the made to order omelets. The staff was very helpful and friendly

Partner

2/10

Poor

03 Jul 2026

Michael

Do not stay here. The room we had was filthy.

10/10

Exceptional

25 Jun 2026

Nizar

Great nights sleep

10/10

Exceptional

21 Jun 2026

Teresa

Amazing breakfast…… clean rooms,

Friends_and_family Family

10/10

Exceptional

17 Jun 2026

Marva

This particular hotel was in a nice location which made me feel safe to get out at night. Not alot of traffic. Hotel staff was great but most of all the guy making the omelets. He was the Best.

Partner

10/10

Exceptional

16 Jun 2026

Nina

It was a great stay but the hotel rooms are dated.

Family

8/10

Excellent

14 Jun 2026

Tommy

The breakfast bar is great. Has lots of varieties to eat from and always well stocked. Great happy hour drinks and snacks. Rooms are a little outdated. Older showers and rugs in rooms. Beds are comfy but they are just doubles not queens.

Friends_and_family Family

6/10

Pleasant

13 Jun 2026

Elias

Carpet was worn my wife and son even steps on a tack strip at the entrance of the bed room and carpet was stained very bad didn’t even want to walk bare foot on it

Family_with_children

10/10

Exceptional

13 Jun 2026

Christopher

Just a great place to stay.

Self

4/10

Poor

13 Jun 2026

Ayman

Blood stain on comforter
Weed (marijuana) smell in the room no wonder when I see a hotel staff member smoking weed in the parking lot
Late check in and then not allowing late check out and threatening rudely to apply a $50 charge if I do not leave the room by 11 even though I never objected to that
Overbooking the dining area with a section closed for an event at breakfast time when hotel was overly booked

Friends_and_family Family

10/10

Exceptional

12 Jun 2026

Patricia

Our family enjoyed our stay here. The breakfast was delicious, however it was crowded and hard to find a table. The staff was friendly.

Friends_and_family Family

10/10

Exceptional

12 Jun 2026

Eddy

Amazing staff and very very very clean and modern property

Family_with_children

10/10

Exceptional

08 Jun 2026

Elizabeth

Great location. Beautiful property

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Noemi

Everything was very good!

Family

10/10

Exceptional

08 Jun 2026

Tyeisha

Staff was phenomenal! All throughout the hotel. Front desk to housekeeping and everyone in between. Only issue was stained sheets and pillow cases, poor drain system in the shower and peeling pain above the shower. Would stay again! Fresh omelets for breakfast were good, bar staff was great late night also.

Friends

10/10

Exceptional

07 Jun 2026

Tina

Angelique at front desk was very pleasant and talked with us for an little bit and answered our questions. We Stayed 2 nights. Beautiful hotel. Pool was too cold to go in, not warm enough or warm enough in pool room. Wished had an hot tub. Thats my only complaint. The rest was great. Breakfast was great and cooks too. Never had hotel cook breakfast. Reception was great too with free drinks from 530-7pm. Beautiful hotel. We myself, my son and step dad.

Family

2/10

Poor

07 Jun 2026

Raouf

I paid for 2 rooms and when I arrived the customer service lady said sorry we are fully booked I can cancel your reservation or find another hotel for you
Mistakes happens and that is it
When I refused this kind of service and insisted to find a room she called the police for me to kick me out and cancel the reservation

Family_with_children

4/10

Poor

01 Jun 2026

Jasmine

Major upgrades needed. Staff included. Never again.

10/10

Exceptional

30 May 2026

Morgan

Found our forever hotel choice. Me and my husband showed up and when we checked in we were offered 2 free drinks each. On top of the complimentary breakfast and how luxurious it felt to be in there. Also they pour the drinks strong!

Partner

4/10

Poor

27 May 2026

Vanessa

Carpet in room is horrible. It's stained and ripped. My room was nonrefundable and I needed to cancel this room which had to be approved by the manager for a full refund. Hotels.com called and emailed numerous times over 3 days...no response. I called...no response. Staff who answered the phone was very rude about it as well. Manager never returned one phone call. Breakfast staff seemed overwhelmed.

Friends_and_family Friends

8/10

Excellent

26 May 2026

Toni

I always enjoy my stay at the Embassy Suites. The breakfast staff is so amazing and their great chefs.

Self

6/10

Pleasant

25 May 2026

Brett

As soon as we got into the room and looked at the bed the sheets we noticed they were stained yellow. The bathroom had hair in the tub and on the door of the bathroom. The mini fridge was also dirty with food crumb residue and hair. The front desk had to go and get new sheets for us and my wife had to change the sheets herself because the housekeeping staff was gone for the day. Breakfast was the best thing by far. A lot of variety of options for breakfast and an omelette bar where they made personalized omelets for you. They need to spend money on new bedding and linens and tighten up on the house keeping. No paying guest should have to change their own sheets. The staff was made aware and made no adjustments no compensation on anything the only statement was that they were Under New Management and management will be made aware of the complaint.

Partner

6/10

Pleasant

25 May 2026

Leslie

The hotel did not seem fully booked, but didn't seem designed to keep up with how many people were staying there.
Breakfast: quality is hotel breakfast quality so expected, but we spent a lot of time waiting in lines or rechecking to see if food was restocked.
Managers reception: snacks were meh, lines for drinks were long and bartenders were few.
Pool: almost never had anywhere to sit or towels.

There was a wedding happening and feel it would be better to have the room block for the wedding above where the reception is as we were in the floor right above and on the side of the ballrooms and the music was loud until late.

The staff also seem tired. We barely had any interactions outside of check in and check out and feel we were polite and friendly and not disruptive guests, but also not very welcome.

Otherwise the suite was perfect for our needs size wise and the amenities could be great.

Family_with_children

10/10

Exceptional

25 May 2026

Thomas

Great hotel, room was great.

4/10

Poor

24 May 2026

Martin

Disappointed in our stay. Hotel room was a little underwhelming and run-down. We stay at these hotels for their amenities and they simply weren’t good enough this time. Granted, they were very busy but the waits at breakfast were too long and they ran out of several items. Then, the pool was randomly closed down. Our kids were disappointed to say the least. The hotel seemed under-staffed and there was food and garbage on the grounds of the hallways and elevators.

Friends_and_family Family

6/10

Pleasant

22 May 2026

Brent

Very loud

Self

2/10

Poor

22 May 2026

Grace

The

8/10

Excellent

21 May 2026

Cynthia

Our room went automatically cleaned without asking. Flies where on the appetizers at happy hour.

Partner

2/10

Poor

19 May 2026

stephanie n

It too many things to discuss there was an issue in my room

2/10

Poor

18 May 2026

Piper

Hotel staff was the rudest staff I’ve ever encountered in my life. Cancelled my room despite telling them I would be arriving in the early morning. Were insanely unhelpful until I threatened to email management.

Friends

8/10

Excellent

18 May 2026

HOLLY

Excellent breakfast. Prompt response to most requests, (extra pillows and coffee, and toilet paper since only 1/2 roll upon arrival)
Only one remote contol but 2 tv, no remote for sitting room, and the the plate in the mictowave was the wrong size. it fit with door vlosed but yurning nubs did not match and did not turn , plate was about 1 inch too big and when used spun under plate scratched and grumbled.
I mentioned twice to front desk and left house keeping notes but not resolved durring our stay.
Also they did apply my hilton rewards number at check in and made me sign up and now i have 2 accounts that i need to call and combine which is now a hassle .

2/10

Poor

18 May 2026

Hussein

I booked 2 queen beds and paid $25/per night for that, but when I arrived, they gave me a single king bed. When I complained, the front desk informed me that the 2 queen beds room is not available and because I booked through the 3rd party (Expedia), they can not help me.

Family_with_children

4/10

Poor

17 May 2026

Christian

La toalla de piso estaba mojada cuando recibimos la habitación llamé a la recepción y no se disculparon solo enviaron una toalla nueva. Personal un poco descortés.

10/10

Exceptional

14 May 2026

Vincent

Will stay here again.

10/10

Exceptional

13 May 2026

Bobbie Jo

The hotel was beautiful. Staff were very friendly. Room was clean and spacious. Breakfast buffet was amazing.

Friends_and_family Family

10/10

Exceptional

11 May 2026

Marie

The staff were awesome and the breakfast is always world class.

10/10

Exceptional

10 May 2026

Jhoanna

Breakfast at Embassy is always amazing and something to look forward to. The omelette station and workers were particularly great and friendly. The afternoon cocktail reception is also great and the bartender nice. I love that were able to bring our small dog, the location was convenient and parking free. The only area for improvement was the rooms need updating. The sofa bed could use a new firmer mattress. Otherwise all good.

Family_with_children

8/10

Excellent

10 May 2026

Brooke

Nice stay

Friends

10/10

Exceptional

10 May 2026

Toyania

Breakfast was lit!!!!🔥

8/10

Excellent

09 May 2026

Tracy

Room was good breakfast as well. Beds are a bit hard. Overall a good stay.

Partner

10/10

Exceptional

04 May 2026

Susheela

Awesome

Family

6/10

Pleasant

02 May 2026

Gabriell

Nice

Partner

10/10

Exceptional

01 May 2026

Laura

Beautiful hotel! Breakfast was delicious!

Partner

6/10

Pleasant

28 Apr 2026

Michael

Good overall but room reeked of stale cigarettes.

10/10

Exceptional

27 Apr 2026

Brooke

The room was nice and clean. Staff was very polite and professional. Breakfast was delicious

Self

10/10

Exceptional

23 Apr 2026

Monica

Bar staff was awesome, 2 free drinks a night per person, nice and clean room.

Partner

4/10

Poor

23 Apr 2026

Rachel

There were way to many children running around the hotel unsupervised. There was a hockey tournament that weekend. That were too many children being unsupervised. They were loud, running up and down the halls. Several times I had to open my door and ask them to be quiet. I spoke with staff, nothing was done.
During breakfast time it was so kaotic. No parents supervising their children. Some policies should be put in place. Monday morning was so peaceful.

Partner

4/10

Poor

22 Apr 2026

Michelle

The hotel overall was not clean. The rooms had areas of dirt. We changed rooms and that one also had some dirt and pubic hair found on bed comforter and bath tub we noticed when we arrived. It was a weekend and extremely busy when we arrived. The trash cans all over the property were overflowing and food was not fully stocked in the breakfast bar. Beds were very comfortable and the staff was friendly overall and tried to help us manage our complaints. I would not come back to this hotel or recommend it.

Family

8/10

Excellent

21 Apr 2026

Valerie

Breakfast was good and the staff was nice

6/10

Pleasant

21 Apr 2026

Rachel

This property is a property that I stay at on a continuous basis when I travel to Cleveland. I never have any complaints only sometimes the property is booked and it becomes overcrowded with children. These children are always unsupervised. And they run through the halls.

The breakfast is always fresh but again because of the crowded situation sometimes it becomes overwhelming.

My biggest disappointment is the condition of the room. The tub had rust around the edges. The carpet seems to be wearing. And the floors in the bathroom around the edges are resting as well. Some of the rooms need serious updates or cosmetic updates.
When it comes to the staff, I believe that if they’re going to be in hospitality field, the hospitality needs to be shown. When you walk in all you get is, how can I help you. The staff does not brand the hotel, by saying thank you for visiting or staying at the Embassy suites can I get you checked in today and checking out the stuff does not ask how was your day I think that there needs to be some education on how hospitality communication should come across and checking out there were 3 to 4 staff. Just standing at the front desk when I walked up to the just to check out all I got was how can I help you when I advise that I was checking out I was not asked. How was your stay henceforth this review. One last thing, Sunday morning, the main lobby, the lounging area, had trash everywhere. This should’ve been addressed at 7 o’clock.

Partner

6/10

Pleasant

21 Apr 2026

Linda

The property was clean and staff friendly, but needs updating. Our room had frayed carpet and some holes. The omelet station at breakfast was awesome!

Friends

10/10

Exceptional

20 Apr 2026

Keith

Breakfast was good and we liked that eggs were made fresh and made to order!

Family

4/10

Poor

20 Apr 2026

Kimberly

First when we entered our room there was no toilet paper, shampoo in the shower, no coffee cups for coffee, there was four of us and 2 towels. To top it all off we sat in the dinning room 45 minutes and was never waited on. We had to go elsewhere. Would not recommend this hotel.

Family

8/10

Excellent

20 Apr 2026

Amanda

The room was clean. Check-in desk staff was amazing, super friendly, and helpful. Bar/lounge employee was the rudest person I have ever spoken with and do not recommend her service. She is the reason for the 1 star service.
Breakfast was good for a buffet style.

Family_with_children

6/10

Pleasant

19 Apr 2026

Mike

The breakfast was super crowded and bad

6/10

Pleasant

19 Apr 2026

Sarah

PROS: Room was clean. Breakfast was overall average.

CONS: Customer service at desk wasn't too friendly. Bathroom fan didn’t work, addressed issue at front desk with Alethia both days; haven't been fixed. People setting up breakfast weren't very friendly. Pool had no heat. Pool area was warm, but water wasn't warm. Overcrowded pool. People yelling, very loud at night.

Partner

4/10

Poor

19 Apr 2026

Ashley

The toe nail clippings on the floor were absolutely disgusting by the bed.

Partner

10/10

Exceptional

19 Apr 2026

Jacob

Staff was friendly. Room was clean. I would definitely stay there again.

Friends_and_family Friends

4/10

Poor

18 Apr 2026

Shelley

Rooms more toiletries. No trash bags in cans. 1 roll of toilet paper and rooms don’t have smart tvs

Friends_and_family Family

4/10

Poor

18 Apr 2026

Tiffany

Room was not expected , it had a bad smell, tub was dirty and it was so much wear and tear looks like a really old hotel. I wouldn’t recommend.

Friends

10/10

Exceptional

17 Apr 2026

John

Good

10/10

Exceptional

13 Apr 2026

Michelle

My stay was exceptional.

Friends_and_family Family

8/10

Excellent

13 Apr 2026

Luis

Breakfast was very good

Business

10/10

Exceptional

12 Apr 2026

Brian

Great hotel. Free breakfast and happy hour drinks. Staff helpful and nice.

Self

10/10

Exceptional

12 Apr 2026

Andrew

Great breakfast. Stellar hotel. I’ll stay again.

10/10

Exceptional

11 Apr 2026

Melissa

Will return

Self

4/10

Poor

11 Apr 2026

Tyrianne

No pool available annd front desk person thought it was funny and service for complimentary drinks was poor and overall horrible hotel and won’t be back.

8/10

Excellent

08 Apr 2026

Melissa

Breakfast was great, drink card & appetizers are a plus! I am upset booked the hotel for the pool area, and since there were so many parties taking the pool up back to back. We were only able to get a 45 min time slot for the entire night at 8pm! Other than that everything else was great as usual.

Friends_and_family Family

8/10

Excellent

07 Apr 2026

Mike

No pets with us

Partner

10/10

Exceptional

06 Apr 2026

Eunique

Great experience clean awesome breakfast