Name: Hilton Garden Inn Cleveland Downtown
Address: 1100 Carnegie Avenue, Cleveland, 44115, US

8/10

Excellent

23 Jul 2026

Bobbie

We stayed here due to its location to the Guardians ballpark. Everything was just ok. Nothing really stood out, except parking was included in the cost.

Partner

10/10

Exceptional

22 Jul 2026

SCOTT

This location was fabulous of attending multiple sports games. We attended a baseball game at Progressive field, a basketball game at Rocket Arena & a concert at Huntington Bank field all in one weekend with ever calling an uber! Many restaurants close as well. Fantastic stay!

6/10

Pleasant

20 Jul 2026

Erin

Very nice lobby looks great !! Breakfast was good
I think over priced
The pool was ok but the hot tub was closed which stinks wanted to swim but water looked weird and not enough towels
The exercise room was OK, but in the one larger part, it looked dirty and could be updated better
The worst part is the parking situation. I am not a fan of that. I actually want up getting charged $30 for my stay. The parking is not very clear and is confusing and not sure if I would consider staying at this hotel again.

Family

10/10

Exceptional

19 Jul 2026

David

It was close to Progressive Field and many other activities were within walking distance.

Partner

10/10

Exceptional

19 Jul 2026

Jackie

Jason was wonderful at the front desk. I was extremely early and he got
ME my room with a couple of hours.

Self

6/10

Pleasant

15 Jul 2026

Stephen Edward

Quick overnight stay to watch a game or have something going on in Cleveland okay this is a good spot. It is close to all the ballparks, Rock n Roll HOF and downtown. They clean rooms on Sunday not a lot of amenities, parking is so so and they are doing construction near this hotel. Another advantage is you can walk to downtown or to the ballparks easily. Just wouldn’t stay more than a night or two at the most.

Family_with_children

10/10

Exceptional

14 Jul 2026

Paige

I

Friends

6/10

Pleasant

14 Jul 2026

Terrance

Hotel advertise that they do housekeeping every other day but my room was never cleaned after staying there for 4 days I had to go to the front desk and ask for clean towels which I was able to receive easily from the front desk.Other than that, the staff was very friendly and the room was very clean.

Friends_and_family Family

6/10

Pleasant

14 Jul 2026

Chisa

The staff was amazing. The bed was comfortable. The pool temperature was perfect.

The parking situation was abysmal. In addition to the $20 per night, you have to wait at a gate that will theoretically automatically view your license plate to let you in and out. However, something was wrong with the system and we were stuck in the parking lot multiple times.

The hot tub was broken and there were no towels in the pool area. The hall ways were extremely hot. Only one ice machine had ice.

The most unforgivable sin was that the door to our room was jammed shut. I had to physically use two hands to wrench it open or kick it to ensure it closed. Apparently this is a known issue that they did not warn us about.

The facility itself presents very nicely, but between the room door and the parking lot, I mostly felt unsafe and inconvenienced.

Partner

4/10

Poor

13 Jul 2026

TRACY JEAN

Room is ok, old and needed some upgrade. The tub has stains and lights were very dim. The conditioner and body wash are empty. The hotel room door is difficult to open, we had to push and pull it hard to open. Pool is very hazy and dirty, also they don’t have any shower in the pool area. We also had a hard time going in and out of their parking garage. It doesn’t open automatically even if you register your car with the front desk. You have to call them so they can open it for you. The lady at the front desk when we checked in was not helpful at all. Very rude and snappy. She only gave 1 keycard to my friend when the standard is 2 keycards per room. Their buffet is quite expensive and not worth the money: the potatoes are hard, eggs are bland, not a lot of choices. Their servers are really nice and helpful though. Lastly, the location is accessible, only walking distance to downtown area.

Family_with_children

10/10

Exceptional

12 Jul 2026

Tony

None

Partner

10/10

Exceptional

12 Jul 2026

Florence

Excellent with the price！

Family

10/10

Exceptional

12 Jul 2026

Marta

Estuve con mi niño de autismo y el trato muy bueno.

Family_with_children

6/10

Pleasant

12 Jul 2026

Ryan

The hotel was okay. We stayed for 2 nights was pretty clean. Walls are very thin, we heard people next door having sex and the other night there were kids running through the hallways the floor above late at night and knocking on doors. Was woke up by someone bouncing a basketball at 6am. Area isn’t the greatest but close to bars and such. Hotel bar menu had like 5 items but food was very good and the bartender was great.

8/10

Excellent

11 Jul 2026

Taketo

Good hotel

Self

8/10

Excellent

10 Jul 2026

Eugene

N/A

Friends

2/10

Poor

08 Jul 2026

Tamara

Pool and hot tub were closed, sheets were too small for the bed. Toilet was running.

Friends

10/10

Exceptional

07 Jul 2026

Alison

Comfortable, quiet, and clean.

Self

6/10

Pleasant

05 Jul 2026

Lisa

I have stayed at this hotel 3 or 4 times. Our room, #215 needs some maintenance. We came into the room, and the toilet didn’t flush. We called the front desk and maintenance was up in a few minutes and fixed it. There was nasty stain in the bathtub. It wasn’t dirty but a new tub is definitely needed. It looks gross. The bathroom faucet was funky and you had to move it around to shut it off. Definitely need a remodel/update in this room. For one night it was ok

Family

6/10

Pleasant

05 Jul 2026

Lara A

Came to town for a baseball game, walking distance to stadium.

Partner

8/10

Excellent

04 Jul 2026

Aaron

Pool was a bit dirty, but it didn't stop my boys from having a blast swimming. Great location if you're catching a Guardians game.

Family_with_children

6/10

Pleasant

04 Jul 2026

Michaela

Upon arriving to the hotel we were impressed with how well it looked walking in, Check into our room to realized we did not have enough towels for all guests, we asked for more and were told they would be sent up to our room, they never arrived. No trash bags in the trash cans, which is fine just more work for the cleaning crew. Beds were Decent but the top covers definitely did not get changed or well cleaned, we had stains on both top bedding covers.

Family

10/10

Exceptional

03 Jul 2026

Joseph

Location! Location! Location! Directly across from the Guardians stadium and the Rock Hall is straight down the street. On site parking and a very comfortable room.

Partner

6/10

Pleasant

02 Jul 2026

Christy

Hotel was definitely very tired. The room we stayed in the blinds were cut so they didn't cover the window and the street light made it hard to sleep

Family_with_children

10/10

Exceptional

01 Jul 2026

Rachel

We were in town to visit for a few days. Progressive field is right there and the hotel was so close to everything with walking distance and if you wanted to go explore the other site seeing things within downtown Cleveland it was only a couple minutes away. Great location!

Partner

10/10

Exceptional

01 Jul 2026

Martin

Staff was great a parking was easy.Room was clean and Progressive Field was right across the street

Partner

10/10

Exceptional

01 Jul 2026

Lois

Close to progressive field.

Partner

8/10

Excellent

30 Jun 2026

Tellis

We always stay here when we’re in town for a ball game. Staff is friendly. Facilities are good. Hot tub was down on this visit which was the only downer

Family_with_children

10/10

Exceptional

30 Jun 2026

Aaron

We love this hotel, close to the ball field and staff are always friendly. The only bad part is the parking lot, half the time there are issues with the arm raising up so you can get in and out.

Partner

4/10

Poor

29 Jun 2026

Stephanie

The best part of this hotel was that it was right across the street from the baseball stadium.

Family_with_children

10/10

Exceptional

29 Jun 2026

John

This is downtown Cleveland, right across from Progressive Field. I didn’t walk around the neighborhood, but the parking lot had security, and the hotel itself was charming and classy like I’ve come to expect from Hilton. I did struggle a bit trying to leave the lot. (Couldn’t find the code.)

Self

8/10

Excellent

29 Jun 2026

Dan

Staff was nice and friendly

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Dorey

Room was perfect for a quick overnight stay. Front desk staff so nice and helpful! Great access to the ballpark

Partner

10/10

Exceptional

28 Jun 2026

jim

Great place. Centrally located for easy access to everything. Staff was Great with their help and recommendations for for and drnks.

Partner

10/10

Exceptional

28 Jun 2026

Lisabeth

We were there for one night, was easy to walk to our venue - safe parking - great location.
Would stay here again.

Family_with_children

6/10

Pleasant

28 Jun 2026

Carolyn

The pool was full of foul -speaking people and it looked dirty.
There was no continental breakfast, only an $18 buffet.

Friends

8/10

Excellent

28 Jun 2026

Quentin

We've stayed here multiple times. This time the stay was great but the parking was ridiculous. They rented spaces out to non guest which was a huge inconvenience to the guest paying $485 a night. If this is the new normal we'll stay somewhere else

Partner

4/10

Poor

27 Jun 2026

Cynthia

I was over charged from the price I was quoted. Our room had no remote for the tv. I called for one at night. Never brought me one. Called again the next morning, didn’t bring one. I had to go down to the desk and ask again. The wooden furniture was rather worn. The woman at the desk was rather rude to me when speaking to her. The woman that checked me in was respectful and pleasant.

Partner

10/10

Exceptional

27 Jun 2026

Jacqueline

Perfect place to stay to take in a ballgame! Highly recommend!

Partner

10/10

Exceptional

27 Jun 2026

Mindy

Quiet and convenient to get to Progressive field.

Partner

6/10

Pleasant

26 Jun 2026

Andrew

Clean and nice staff just an older hotel that needs a little love and maintenance from pool, elevators and our door to our room was whorped to were you had to give it a hip check( I’m 6’7”) to open it. Parking was easy and cheap as well

Partner

10/10

Exceptional

26 Jun 2026

Carol

Great place to stay, helpful and friendly dtaff

Family

4/10

Poor

26 Jun 2026

Dipesh

The bathroom has a strong urine odor, and the hallway smells dusty. Both areas need cleaning and deodorized .

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Rowan

Clean room and very helpful staff!

Self

8/10

Excellent

24 Jun 2026

William

Everything was pretty good except the bar/restraunt closed 2 hrs earlier than the hours posted on the website. We ended up having to door dash food.

Partner

8/10

Excellent

22 Jun 2026

Marisia

We were very stressed prior to pulling into the hotel. The staff, spacious and beautiful lobby and wonderful room relaxed us instantly!
Although, we didn’t like the fact we had to pay $20 to park.
But, other than that, we had a wonderful stay!

Partner

10/10

Exceptional

21 Jun 2026

Thomas

Good morning at place to stay for the night

Self

10/10

Exceptional

21 Jun 2026

Chad

Great staff. Pool was cloudy. Walked to Progressive Field for a tour. Breakfast was good. All around a good stay

Friends_and_family Family

8/10

Excellent

19 Jun 2026

Anthony

Nice hotel and helpful staff and just across from Progressive Field.

Family

6/10

Pleasant

14 Jun 2026

Melissa

Great place to stay if your are going to a game at Progressive Field. Literally across the street. Would have liked Heinz Ketchup but they served something local. The pool has a patio that is accessible to the outside. Breakfast buffet ok if included but not great if your ar paying.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Quentin

Nice and clean. And great location for guardians game. About a two minute walk to progressive field

6/10

Pleasant

11 Jun 2026

Darren

Bottle of water not given ar checkin, oe nail clippings on room floor, no coffee pods, dirty water left in Keurig, empty conditioner bottle in shower, nearly empty TP roll with no spare, and complimentary coffee hidden inside the $18 per person breakfast buffet (not complimentary). Definitely the worst experience I've had at a Hilton. It was one thing after another that we had to deal with and a constant distraction from the reason for the trip.

Family

6/10

Pleasant

10 Jun 2026

Robert

Too pricey for a place.that. charges WAY to much! They get away with it because of being next to ballpark! Elevator was.slow! Breakfast was WAY overpriced!our room ran out of TP!!!🤔😗

Partner

8/10

Excellent

10 Jun 2026

Anthony

Quick check-in and checkout. No issues during stay.

Friends

8/10

Excellent

09 Jun 2026

Ricardo

The property it's well located and maintained, the staff was very friendly and helpful.
The only downside was the water pressure on the shower.

Partner

8/10

Excellent

09 Jun 2026

Gordon

All in all a great stay but they need to do something about their parking system. Several times, the automatic arm would not raise to let me out of lot and I would have to re-park, go back inside and have someone at the desk address the issue. Kind of annoying...😆

Self

10/10

Exceptional

08 Jun 2026

sonia

Nice property , 5 mins walk to both basketball arena and baseball field . Go Knicks we want to see them swipe the Cavs ..

Partner

10/10

Exceptional

08 Jun 2026

George

Nice staff

Family_with_children

10/10

Exceptional

08 Jun 2026

Thiago

- Very good breakfast;
- Near to the main attraction and restaurants;
- Parking lot easy access and safety.

Family_with_children

6/10

Pleasant

07 Jun 2026

Sherry

The hotel was ok. The price must've strictly been based on location (which wasn't that great). Parking was absolutely horrible. My room still had the used washcloths from the previous guest. The room was mediocre at best. It's 2026...how do you not have a sofa, usb connections, and airport shuttle service for your guest. For close to $1K for 3 nights, Hilton left a lot to be desired.

Self

10/10

Exceptional

02 Jun 2026

WILLIAM

It was a clean hotel with a very friendly staff. We made use to the restaurant everyday. The food prices
were very reasonable and we enjoyed the food and talking to the staff. We would definitely stay there again.

Partner

10/10

Exceptional

01 Jun 2026

Hugh

Excellent hotel. Superb location for baseball games.

Self

6/10

Pleasant

01 Jun 2026

Darlene

We requested an accessible room due to my husband’s needs. They sent us to a room that had not been cleaned. Then sent us to a cleaned room that was not accessible, but was ok. Did give us a breakfast upgrade. Could not find any ice machines that worked; needed ice for husband’s injury. Parking lot was close to entrance-a nice feature. Breakfast was good; in-house restaurant had decent service and food. Quick access to downtown. Overall, would stay here again.

Friends_and_family Family

10/10

Exceptional

31 May 2026

Jeffrey

Close to Guardians stadium made it very nice. Close to downtown. Nice to be able to park there and walk to the game.

Family_with_children

10/10

Exceptional

31 May 2026

Wendy

Breakfast was delicious and fresh. Our server Martha was so nice and attentive. We will stay there again.

Family

10/10

Exceptional

31 May 2026

Susan

Greeted by Crystal, who had a great attitude and was very informative about the amenities, including the hotel bar and breakfast. Close to Progressive Field and the Casino, and a short drive to The Flats. Room very clean and comfortable. We will be back!

Partner

8/10

Excellent

29 May 2026

Leslie

Location

Self

6/10

Pleasant

29 May 2026

Pamela

The coffee pot in the room was too small to meet our needs, and the hotel did not provide complementary coffee downstairs. You had to pay a lot of money at the small convenience area, or you had to buy the $18 breakfast to get coffee.

No fan in the bathroom.

Family

10/10

Exceptional

28 May 2026

James

Staff was very friendly and helpful we would recommend

Friends_and_family Family

10/10

Exceptional

28 May 2026

Stephen

Staff was great! Bar was awesome with outstanding bartender. She was very helpful recommending great restaurants!

Friends

10/10

Exceptional

27 May 2026

Christopher

SUPER convenient for Progressive Field -- one block away !

Family

10/10

Exceptional

26 May 2026

Brett

Everything was great!

Friends_and_family Friends

4/10

Poor

25 May 2026

Aaron

Front desk staff were extremely friendly! We got up to the 4th floor and you could smell marijuana through the halls. Our room door would not easily open due to excessive paint on the door and the door frame. Each time we came and went, we literally had to put our shoulder into the door to open it. A small child out woman might be stuck in that room during an emergency. Arm chair in the room was filthy, the comforter on my bed had a weird brownish/reddish stain, maybe a burn from the dryer, but maybe worse. The location was great considering we were a 8 minute walk to the stadium.

Friends_and_family Family

10/10

Exceptional

24 May 2026

joseph

Yes

8/10

Excellent

23 May 2026

Erin

Nice place; very nice staff; bathroom could have been more thoroughly cleaned. Parking gate broken causing delay. Altogether was okay; I would expect more for what we paid ($400).

Partner

6/10

Pleasant

21 May 2026

Joan

Room was fairly clean. Bedding not great. Staff was nice and helpful. Parking was convenient.

Friends_and_family Family

10/10

Exceptional

19 May 2026

Jill

Room is clean. Bathroom was ok. Breakfast buffet is overpriced at $18.

Partner

10/10

Exceptional

18 May 2026

chris

Nice place. Clean. Friendly. Good locale.

Family_with_children

8/10

Excellent

18 May 2026

Gene

This is the second time I've stayed here. Location is perfect, as we were attending both Indians and Cavaliers games, which are minutes walks from the hotel. Staff is friendly, check-in was timely (no long lines) and the room was exactly what we expected.

We did not have our room cleaned after night 1, which was a surprise. Maybe that was the policy, but I assumed we would comeback from a day out to made beds.

Also, breakfast didn't start until 7am. My son and I were out at 6:30 both mornings, and we couldn't even get a cup of coffee.

That said, I would stay here again. Location was just too good, and everyone was friendly.

Friends_and_family Family

6/10

Pleasant

17 May 2026

Michelle

3 starts only because It’s great if you’re going to a game very close walking distance. But the hotel is old and outdated, elevators are slow and no more than 6 people on at a time. Our sheets didn’t fit the bed and shorted us towels. Most importantly bring your own pillow, we even requested extra and they were lacking. Would expect a lot more for the $$$$

Family

10/10

Exceptional

17 May 2026

Darrius

Clean room and clean bed

10/10

Exceptional

13 May 2026

Victor

Location!

Self

10/10

Exceptional

12 May 2026

Stephenie

Very clean with a friendly staff - great location, easy parking for a big city. Would definitely stay here again.

Family

10/10

Exceptional

10 May 2026

Katherine

Wonderful expat the Hilton Garden Inn Downtown Cleveland! The facility was clean, restaurant was delicious and reasonable and the staff were friendly and accommodating! I would stay there again without hesitation if I venture back to Cleveland

Friends_and_family Family

10/10

Exceptional

09 May 2026

Gregory

All good

Partner

2/10

Poor

07 May 2026

Angela

my original room was in very poor shape. it was handicapped accessible and seems like it hadn't been looked at in a while. the door lock appeared to work (turned green) but door wouldn't open on first 4-5 tries. eventually got it open w/ a big shove! Vertical blinds did not cover the window (weird cut out maybe where an old window AC used to be?) but the bigger issue was that the shower had no shower curtain and no shower head. A handheld showerhead makes sense for accessibility room - but it was totally missing. Just a hanging metal garden hose and not shower curtain. i called the front desk 4 times w/ no response and eventually walked down to ask for a different room. The desk attended seemed very surprised at my report of the shower issue and did find me a different room, but all this wasted almost an hour of time i had planned to be using to prep for my work presentation the next morning

Business

8/10

Excellent

05 May 2026

laurie

We stayed there for two nights and it was easy to park (although $20 per night) and the hotel was clean along with our room. The shower drained, no water collecting while showering!

Partner

10/10

Exceptional

04 May 2026

Steven

Need to upgrade toilets to comfort height for your superannuated citizens.

Friends_and_family Family

10/10

Exceptional

03 May 2026

Melody

Nice and hot spa. Very friendly and helpful staff.

Friends_and_family Family

10/10

Exceptional

03 May 2026

Jose

The location was perfect, only 8min walk from the Arena and Stadium

8/10

Excellent

30 Apr 2026

Amanda

Clean room, friendly staff

Partner

10/10

Exceptional

28 Apr 2026

Mike

Overall great hotel, check in was amazing and staff so friendly. The room was great, location was excellent, and all ammenities were outstanding!

Self

8/10

Excellent

26 Apr 2026

Amy

Super clean and conveniently located. Doors to rooms were especially hard to open and fully close though.

Partner

6/10

Pleasant

26 Apr 2026

Carmen

The hot tub and pool were very dirty and disgusting

8/10

Excellent

23 Apr 2026

caleb drummond

Great staff. Nice bar. Had to switch rooms mid-stay due to a plumbing issue but I was comped the cost of parking for the trouble so that was nice. TV in room was kind of lame. Should upgrade to Smart TVs with casting capabilities

Self

10/10

Exceptional

21 Apr 2026

Lisa

Everything was great no complaints. Staff friendly and accommodating.

Family

8/10

Excellent

19 Apr 2026

ryan

Location was great for baseball game. Room was good, besides bathroom floor. It looked like it hadn't been cleaned (hair on floors). They experienced elevator issues while we were there but were quick to communicate to guests and get issues resolved.

Friends_and_family Family

8/10

Excellent

18 Apr 2026

Kjell

The room was clean and nice. Breakfast was good. A couple of things though: the door to the room was hard to open . It stuck to the jamb and the floor. The door handle to the bathroom was loose. Besides that it was great. I liked the parking arrangement. Very smooth and easy.
If not for the door issues, I would give this place a 5 star review.

Partner

4/10

Poor

17 Apr 2026

SHU

The bed sheets were not very clean and only clean the room every two days

10/10

Exceptional

14 Apr 2026

amy

Good stay and nice room but deposit is daily 50 bucks kinda high.