The Ritz-Carlton, Cleveland

United States , Cleveland - OH
CLEVELAND, 1515 West Third Street
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100 reviews shown

8/10

Excellent

27 Feb 2026

John

The room was excellent especially appreciate the lady that took care of my room

10/10

Exceptional

08 Feb 2026

Beau

A+ Staff. Room was clean and room service was top notch.

10/10

Exceptional

17 Jan 2026

Peter

Clean, spacious rooms.
Very helpful staff

10/10

Exceptional

12 Dec 2025

ELANNY

Staff was friendly and kind.

Business

6/10

Pleasant

13 Nov 2025

Mike

The property did not have the room type I reserved on Expedia

Leisure Partner

10/10

Exceptional

19 Oct 2025

John

Everything was great.

Friends_and_family Family

10/10

Exceptional

18 Oct 2025

Jordan

Everything was absolutely fabulous and the staff was even better! Each and every person I encountered was so helpful, kind and courteous! Would definitely recommend!

Business Self

6/10

Pleasant

12 Sep 2025

joe

Ritz Cleveland for Clapton Concert

I wrote a check in review. It detailed my issues. I won’t repeat it. But it did not meet the standards of a Ritz Carlton.

Partner

10/10

Exceptional

22 Jul 2025

Samuel King

Real nice!

10/10

Exceptional

12 Jul 2025

carlton

The staff

10/10

Exceptional

07 May 2025

Deborah

The walk thru tunnel to see the Cavs

10/10

Exceptional

30 Mar 2025

Scott

Great stay. We will be back

2/10

Poor

28 Mar 2025

Meghan

Very poor communication with hotel front desk staff prior to arrival.

10/10

Exceptional

30 Nov 2024

Robert

Great night get away

We had a very nice stay here , very nice and friendly staff

Would definitely stay again

And good drink choices

Business

10/10

Exceptional

13 Oct 2024

Timothy

The staff was really nice and helpful, very clean and upscale dinning and atmosphere. The room was excellent!!

Leisure Friends

2/10

Poor

04 Aug 2024

Greg

When I booked this hotel I expected exceptional service and quality that comes with the Ritz Carlton name and brand.

I had asked several times prior to arrival for a roll away bed to be placed in the room. Upon check in at the desk I was told a roll away would be in the room and watched the employee even write it down. I was told not to worry it would be in the room once it was ready. After waiting past 4:00 to get the room we went upstairs and still no roll away bed. After waiting a few minutes I called again and the gentleman that answered said it would be in the room
In a few minutes and not to worry. Yet again no bed came. I called again before I left the room for dinner was told
It would be in the room when I got back. Come back to the room two hours later and yet again no roll away. Now I call again before going out for the night and this time I’m told not to worry it will be there when we arrive back. Would you like a guess what wasn’t in the room when we arrived back for the night. No roll away! Now at this point where we are tired ready for bed I call again and told it will be up shortly. After waiting and waiting and waiting it was enough. We made a make shift bed with pillows and slept on the floor. Wow! What a great ritz Carlton experience. Sleeping on the floor!

Next issue. Walking into the room for the first time the smell of marjuana was so potent and horrible. Upon asking house keeping several times for help nothing again was done to remove the smell.

This

Leisure Family_with_children

10/10

Exceptional

17 Jun 2024

Timothy

Only stayed one night but very much enjoyed this hotel

10/10

Exceptional

27 May 2024

Thomas

Magnificent hotel in the center of Cleveland. Outstanding views, friendly efficient service. Best chef in the midwest.

Leisure Partner

10/10

Exceptional

07 Apr 2024

Elizabeth

Loved the staff and the facilities

Leisure Family

6/10

Pleasant

22 Mar 2024

ronnie

Hallways smell of smoke, unsavoury mall downstairs, probably the worst ritz you will ever stay in

Business_and_leisure Family

10/10

Exceptional

21 Mar 2024

Gary

Lovely rooms and staff. Had a great bar and room service with great food

Business

10/10

Exceptional

27 Jan 2024

Pam

The staff is excellent and very polite

Business Self

10/10

Exceptional

06 Nov 2023

joe

Ritz Cle

Stayed at the Ritz Carlton Cleveland and took in the Cavs Warriors game. Fantastic place. All around.

Partner

10/10

Exceptional

14 Oct 2023

Abdallah

Overall the stay was a very good experience and shall return

Leisure Family

6/10

Pleasant

25 Aug 2023

William

Good luck. Management is lacking.

Person at front desk was rude upon check-in. $700.00 room was dirty, dusty and had handprints all over the mirror and wine glasses. Asked to speak to a manager and there was no manager on duty. Left my cell number and name for the manager to call and it's been 3 days with no call. Give me a break.

Friends_and_family Family

10/10

Exceptional

13 Aug 2023

Steven

First i have to say how wonderful the staff is at the hotel. Grace and Alice in the club lounge couldn't have been more helpful. And while there i met Darryl McGarity who is the director of sales and marketing. Although my wife and i were only there for a long weekend he was so kind to spend time with us and discuss area attractions. When I expressed my disappointment at not being able to make it to the local art museum he sent over a book to our room on the treasures of that museum. Truly unexpected and really above and beyond.
The hotel restaurant, Turn was also a gem with an interesting menu and delicious food.
Location is also excellent and the hotel is really an easy walk to just about anywhere downtown. And of course being a Ritz Carlton it goes without saying that the rooms and other facilities are first class.

Leisure Partner

2/10

Poor

06 Aug 2023

chris

AC in the room wasn’t working so the room got really hot

Partner

10/10

Exceptional

15 Jan 2023

Rose

Very friendly staff

Leisure Family

10/10

Exceptional

21 Nov 2022

Eli

Absolutely gorgeous and phenomenal staff.

Leisure Partner

10/10

Exceptional

05 Oct 2022

Anthonette

What I liked was everyone was very pleasant, friendly, and humorous!

There was not anything I disliked.

Leisure Self

10/10

Exceptional

11 Aug 2022

Violet

My favorite place

Leisure Family

8/10

Excellent

04 Jul 2022

Erin

Nice

The people we encountered at the hotel were great...but I received many communications prior to coming and requested a crib in the room. I received confirmation that it was all set...and then the room did not have one. It seems like they might have been a little off or short staffed the night we were there. That said, everyone we encountered was extremely nice. The rooms are different than the pictures-smaller, different furniture. The bathroom is really beautiful.

Friends_and_family Family

8/10

Excellent

04 Jul 2022

Marnina

The staff and food were lovely. Everyone was pleasant and willing to help with whatever was needed. The one downfall was when I called ahead for cribs. I did not receive them upon arrival, so I again asked the gentleman who helped bring up our bags about cribs. I heard nothing back during our stay.
The room was disappointing given multiple very visible stains and even a bleached area on the bench at the end of the bed. The drapes, which were automatic, were broken and didn’t close. The staff was quite responsive to have them fixed that day. As mentioned above, the food was delicious, though quite expensive ($70 for breakfast for two adults and two kids). There were limited options for vegetarians (one item for dinner), though meat-eaters have quite a few options.
Overall, it was a nice stay, though a bit disappointing for what I expected from the Ritz.

Leisure Family_with_children

10/10

Exceptional

06 Jun 2022

Verified traveler

The room was stunning. Clean well laid out

Friends_and_family Family

10/10

Exceptional

25 Apr 2022

Ryan

After two other reservations canceling last minute or without notice, the The Ritz welcomed us with own arms. From the moment we walked in, til the moment we left staff went above and beyond to make our stay exceptional

Leisure Friends

10/10

Exceptional

17 Mar 2022

Edward

Great property to stay at in Cleveland

Business Family

10/10

Exceptional

01 Jan 2022

Steven

Everyone was extremely nice and helpful and made you feel very welcome.

Leisure Family

4/10

Poor

02 Dec 2021

Michelle

NOTHING available in the room - no ice bucket, no options in a mini bar. For a Ritz, this is below par. The bar closed at 10pm on a night you were full with customers after a rock concert. The pillows smelled like rotten socks. Very disappointed.

Leisure Friends

10/10

Exceptional

29 Nov 2021

Greg

Awesome hotel!

Leisure Family_with_children

10/10

Exceptional

08 Nov 2021

jonathan

Property was good.

Leisure Friends

6/10

Pleasant

23 Jul 2021

Verified traveler

I could barely see out of the windows. I doubt that they have been cleaned in at least five years. There was mold in the shower. Disappointing to say the least

Leisure Partner

10/10

Exceptional

26 Jun 2021

Verified traveler

Great room and service was excellent.

Business_and_leisure Family

6/10

Pleasant

13 Jun 2021

Verified traveler

Clean hotel

Leisure Partner

10/10

Exceptional

09 Apr 2021

Verified traveler

We had a wonderful stay. Excellent service! Would come back again.

Leisure Family

8/10

Excellent

19 Nov 2020

Verified traveler

Great hotel!

Perfect room! Private elevator with the entire floor to ourselves.

Business

10/10

Exceptional

25 Oct 2020

Verified traveler

We arrived on our honeymoon night. It was a no touch experience. The bell hop welcomed us by name. Rose pedals on the bed with Chocalate covered strawberries and champagne when we arrived. Jason had it slayed.... my wife can’t stop talking about the experience.

6/10

Pleasant

29 Aug 2020

Donna

I was disappointed there were no places to eat inside the hotel. Room service was available but was limited in choices and very expensive. There was also no place to buy anything to drink such as pop or water. We drank the 2 of water they put in our room everyday but after that it was either drink water from the sink or go without. There was no place to buy a pop or any snacks. The room was nice but not out of the ordinary. Oh..I must add that it did appear snacks/drinks were avail at some time before but possibly not available during our trip because of covid restrictions. We went to the casino which was a covenient walk inside the mall attached to the hotel. Every employee we encountered was extremely friendly and helpful. We enjoyed our stay just wish we had more options for meals/drinks/snacks inside the hotel.

Leisure Family

10/10

Exceptional

17 Aug 2020

Verified traveler

Very clean rooms and property. Very friendly and curtious staff.

Leisure Partner

8/10

Excellent

16 Aug 2020

Verified traveler

Nice hotel nice staff

Friends_and_family Family

10/10

Exceptional

03 Aug 2020

Verified traveler

Spent the night to cut drive in half

My family and I spent the night to cut our drive back home and The Ritz gave us the rest and relaxation we needed. There wasn't a lot of staff around and Ritz Kids was not available understandably due to COVID but the staff did their all to assist us when we needed them.

Friends_and_family Family

8/10

Excellent

25 Jul 2020

Malcolm

ve stay

Overnight stay in Cleveland. Realize that we didn’t get the full Ritz-Carlton experience due to COVID-19.

Partner

10/10

Exceptional

14 Feb 2020

Kara

Amazingly attentive and helpful staff. Great experience all around!

Leisure

10/10

Exceptional

29 Dec 2019

Verified traveler

Professional and courteous staff that exhibit anticipatory service.

Leisure Family_with_children

8/10

Excellent

29 Dec 2019

Verified traveler

Location, easy access to surrounding attractions, good security

Leisure Partner

10/10

Exceptional

15 Dec 2019

CLL

Great location with a great view.

The staff was friendly and the hotel bar had a great atmosphere.

Leisure Family

8/10

Excellent

10 Dec 2019

Verified traveler

A Few Issues - But Great Service

We have taken a family trip every year for the last 8 years down to the Ritz - the location is great and the service is typically top notch. This year we had a few issues with our room and the valet, however the Manager was understanding. For the Ritz brand, I wouldn't say this is the best one as we have stayed at others - however it is one of the best hotels in Cleveland.

I'm hoping next year's stay will be much better, and what we are accustom to.

Friends_and_family Family

10/10

Exceptional

29 Nov 2019

Verified traveler

the staff and their customer service were incredible. thank you for helping my family through a difficult time

Business_and_leisure Family

10/10

Exceptional

04 Nov 2019

Verified traveler

Wonderful experience

Great stay! Good service and excellent accommodations. Lives up to Ritz reputation.

Business

10/10

Exceptional

24 Sep 2019

Janice

The best!! Staff are simply outstanding! Easy walk to all
Professional sports! Exceptional !!!

Leisure Partner

10/10

Exceptional

17 Aug 2019

Debra

The Ritz Carlton is the very next in Cleveland

Excellent service with attention paid to every detail. The hotel is within walking distance to major attractions and wonderful eating establishments.

Partner

10/10

Exceptional

15 Jul 2019

Verified traveler

They the Cassata Cake Dessert. All of the bartenders are real pros.

Leisure Self

10/10

Exceptional

18 Jun 2019

Verified traveler

The entire staff were the most courteous and eager to help in any way. Their goal for the day was to please the guests. I especially want to acknowledge Sean in particular. Although his responsibility is the Club on the 14th floor, he was omnipresent in the hotel. He responded to a call we made to maintenance about lighting at 10pm, simply because he was there when the call came in. True 5 Stars.

Business_and_leisure Partner

8/10

Excellent

12 Jun 2019

Verified traveler

Dont care for the dining room. Too loud and used by people as a meeting room. They are on their phones with speakers on as if they are in a board room. There is no where else to dine.

10/10

Exceptional

19 Apr 2019

Donald J.

Excellent experience. Personnel, without exception,friendly and capable.

Partner

10/10

Exceptional

15 Apr 2019

braeden

grate

grate grate grate

Family

10/10

Exceptional

21 Mar 2019

Kevin

St. Patricks Day

Very Nice Hotel

8/10

Excellent

10 Feb 2019

Verified traveler

Could be better

Bed was made with 1 heavy duvet and 1 sheet. The duvet is too much cover and the sheet is too little. It is impossible to be comfortable; too hot or too cold. Unfortunately, many hotels have adopted this bad bedding concept.
I am a Marriott rewards Platinum member. Some of my Ritz Carlton/Marriott benefits are Lounge Access (a $124 upcharge at this hotel), Breakfast Offering (for purchase at this hotel), Room Upgrade (not offered at this hotel).
The standard room rate at his hotel is double almost every other 4-star hotel in Cleveland. It's good but, not twice as good.

Partner

10/10

Exceptional

13 Jan 2019

Verified traveler

Great location. Eat at Flannerys or Mallorca for great food.

10/10

Exceptional

08 Jan 2019

Patricia

Front desk young woman was very professional, kind, and helpful. We love the new look and vibe of the hotel!

Partner

8/10

Excellent

06 Jan 2019

Verified traveler

No Sunday buffet ? Dissapointed otherwise good stay

10/10

Exceptional

23 Dec 2018

Verified traveler

The room was amazing and the views were great as well

Leisure Partner

8/10

Excellent

03 Oct 2018

Lila

Not happy with the location amid construction and in an uninteresting area for walking. Dining area not appealing because of loud music so we did not eat there. Had room service breakfast of croissants and Danish and were disappointed that they were tiny and not great. Would expect better from a Ritz Carlton. Wonderfully friendly and helpful room cleaners and McKenna Sweeney at the front desk sent us to two excellent restaurants. Very good staff all around.

10/10

Exceptional

08 Sep 2018

Latoya

Amazing. Please replace the irons!! Please!

Friends

10/10

Exceptional

27 Aug 2018

Frederick

Excellent. Much improved after recent renovations.

Family

10/10

Exceptional

21 Aug 2018

Verified traveler

Worth it!

TOP notch service! Truly great room, great staff, super location!

Friends

8/10

Excellent

14 Aug 2018

Verified traveler

Connecting room was very noisy.

Family

8/10

Excellent

13 Aug 2018

Gracie

I stayed in The Ritz Carlton Cleveland on a business trip for a week. The hotel is pleasantly quiet, clean and has super comfortable beds. The appliances in the room are high end. The bathroom was great.

The staff however as nice as it is isn’t trained properly to support that level of hotel.
Upon arrival my bag was taken by the greeting personnel but never was brought up to my room. I waitied for hours and finally called for it. So no coordination between staff. My room didn’t get made one of the days and even though the mades were cleaning literally the two rooms next to me they never cared to check Make my room sign.

The hotel is currently on a street with lots of construction so the entrance is a bit odd for The Ritz.

So -
awesome hotel, staff needs constant nudging to get up to speed. You can’t shake off the feeling that you are in a small town.

10/10

Exceptional

27 Jul 2018

Verified traveler

Really enjoyed my stay. I wish there was a mirror located on the wall in the bedroom. Only mirror is in the bathroom.

10/10

Exceptional

17 Jul 2018

Verified traveler

The most important thing about hotels to my wife and I is the noise level at night and early morning. There was no noise at all emanating from the hallway. We were never disturbed while sleeping.

10/10

Exceptional

25 Jun 2018

Verified traveler

Wonderful time in Cleveland and everyone we met was super nice!

10/10

Exceptional

30 May 2018

Verified traveler

Everything was great and excellent

8/10

Excellent

21 Apr 2018

Verified traveler

Great location and staff

Freshly, elegantly remodeled. Awesome bathrooms. Personable, helpful, friendly staff. Location connecting to shopping, restaurants, movies, walkway to the Q and Jack Casino means never having to go outside if you don't want to. The only issue is price. Very expensive, so be prepared to pay for all this convenience.

10/10

Exceptional

01 Apr 2018

Verified traveler

Worth it!

Excellent. The room was amazingly beautiful and chic. The friendly staff went out of their way to please. The DJ in the lobby lounge on Friday night was an unexpected treat. And you can walk to and from the Q without going outside. I can’t wait to stay there again!

Family

8/10

Excellent

20 Mar 2018

Verified traveler

Amazing service. Wonderful room. Nice view. Dinner excellent

10/10

Exceptional

19 Mar 2018

Kim

March MATness

Came to Cleveland with family for the NCAA D1 Wrestling Championship. Great location - friendly staff! Would definitely stay here again when in Cleveland.

10/10

Exceptional

19 Mar 2018

Boris

The hotel was great and location perfect, rooms are brand new

6/10

Pleasant

19 Mar 2018

Larry

Great location. They dropped service on me.

Had called requesting two beds in the room and was told no problem. Arrived 11am to check in and told no room at available and that I would not get a room with two bed but they would furnish a cot. Took my number and said they would call or text. Heard nothing so went back at 3:30pm. Had not been assigned a room. Finally made check in and again requested a cot. When luggage was brought to room, they had missed a large suitcase and had to go get it. The requested cot never did arrive.

10/10

Exceptional

18 Feb 2018

Gerald

Grade A+ Service & Hotel!

This place is by far the fanciest hotel I've ever stayed in. The moment i pulled up the valet was promptly on it. The service as i walked in was fantastic. I was greeted by name by complete strangers and it made me feel important. I loved everything about this place. They even gave me complimentary champagne & chocolate covered strawberries because this was a special night for my girlfriend. They also put flower pedals on the bed in the shape of a heart for her! I loved everything about this place. Mind blown!! 10 out of 10 would return!

Partner

10/10

Exceptional

15 Feb 2018

Larry

The gold standard

Having been familiar with thr Ritz experience and used their techniques in my management capacity at a local automotive dealership it was once again a breath of fresh air to see it in person again. Of all the resorts I have stayed at around the world they are The Gold Standard.

10/10

Exceptional

04 Jan 2018

Verified traveler

Staff was very polite and friendly. Room was clean.

10/10

Exceptional

11 Sep 2017

DENNIS

A Gem of a Hotel Representing Cleveland!

We had a most enjoyable time staying at the Ritz Carlton. The hotel was amazing,in a great location in the heart of downtown Cleveland, and offered us the amenities one would expect of a hotel such as this. The hotel was under a major renovation, but that did not affect the personal side offered by all the staff.Great job everyone!

Partner

10/10

Exceptional

21 Apr 2017

Deuce

Great central location to all the action Downtown

Unfortunately I was there during Mon-Wed. So not much really happening as far as night scene...but because the hotel is attached to a mall and a casino it was still great fun when I wasn't working.

6/10

Pleasant

17 Mar 2017

Verified traveler

Nice hotel close to arena

The hotel was under construction. Staff was very friendly

10/10

Exceptional

31 Jan 2017

MEGAN

VERY CONVENIENT TO ALL OF DOWNTOWN CLEVELAND.

PROPERTY WELL MAINTAINED AND STAFF VERY ACCOMMODATING-EVERYTHING YOU EXPECT FROM A RITZ-CARLTON. ALWAYS A GREAT EXPERIENCE!

10/10

Exceptional

10 Nov 2016

Kurtis L

under renovation

This is a great hotel with very nice service. It is under renovation at the present so a little inconvenient.

10/10

Exceptional

27 Oct 2016

Kahreem R

We had a great stay

Our room was great was stayed in the executive suites and it had a lot of room great price!

6/10

Pleasant

17 Oct 2016

Verified traveler

Overpriced, dated hotel

Weird layout with hotel tough to reach through mall. Lobby is on 6th floor? Restaurant also overpriced with pretentious, average tasting food.

10/10

Exceptional

11 Oct 2016

Best hotel in Cleveland

Staff: was excellent the second we arrived until we departed.
Lounge was very relaxing and meals were excellent.
Room: could used more cleaning but given the hotel was sold out the cleaning staff were doing their best. Bed was soft and very comfortable.

4/10

Poor

11 Oct 2016

michael

Check other options. Not happy

We were really upset - we tried calling the Ritz concierge. Took 35 hours to get back to us.

Family

10/10

Exceptional

11 Oct 2016

Verified traveler

Hotel was great, very nice and respectful to all us Patriots fans.