Name: Extended Stay America Cleveland Brooklyn
Address: 10300 Cascade Xing, Brooklyn, 44144, US

6/10

Pleasant

07 Aug 2026

Filsann

Only stayed here one night and it was okay-ish. I stayed in a non-smoking room and I’m pretty sure the entire floor was non-smoking however I could smell cigarettes throughout the hallway and it also traveled in my room. If I had to stay another night I probably will book another hotel.

10/10

Exceptional

29 Jul 2026

Yrma

Clean room, great parking,staff was friendly. Spacious room.

4/10

Poor

26 Jul 2026

Jessica

Place was dirty.

10/10

Exceptional

25 Jun 2026

Sahun

good stay one night for the money value

10/10

Exceptional

02 Jun 2026

Kaeden

Great location for wanting to go into Cleveland

Self

2/10

Poor

18 May 2026

Jillian

I booked this room over a month before my stay. They canceled my reservation the day of!!!! They said they overbooked. I never received a refund!

4/10

Poor

14 May 2026

Danielle

Room was ok. It was not well cleaned, all of the furniture was beat up and there was tissues shoved into the smoked detector. Couldn’t leave quick enough.

Partner

2/10

Poor

10 May 2026

Jake

I booked this hotel months in advance as I was travelling from another country. The hotel called me the day of my arrival (6 hours before check in) and told me they’re cancelling my room because they over booked the hotel. The person on the phone was extremely rude and gave nothing but attitude towards me while I was trying to figure out my next move as I was in the middle of my travel to this location. Totally unprofessional and would never recommend this hotel to anybody as it’s extremely unreliable.

2/10

Poor

10 May 2026

Alexander

Room got canceled cause they were “sold out”, even tho I had a reservation booked 2 months in advance. They didn’t seem to care at all and didn’t give any alternative. To get my refund was a nightmare. Very unprofessional and very unacceptable. Will never look their way again.

Friends

10/10

Exceptional

06 May 2026

Lucy

This was a fantastic property. Very well kept, friendly staff, within a 30 min drive of Major attractions in town, and a pub nextdoor. Wifi and TV signal were both strong and never an issue. The bed was one of the softest I've slept on at a hotel, and I felt incredibly rested each morning. I'm a night owl so I wasn't up early enough for free breakfast, though the gentleman who checked me in was excited to tell me about it, so I'm sure it was good. Honestly a fantastic value

Self

2/10

Poor

04 May 2026

bob

There was no breakfast. No coffee, no nothing. The bed was small in the room. There was no microwave. Stove didn't work

Partner

6/10

Pleasant

30 Mar 2026

Nicole

The location needs to put some money into upgrading the property. So many things from previous stays that caused damage that need to be fixed. Start with paint!

Partner

6/10

Pleasant

30 Mar 2026

Nicole

The room and hotel as a whole needs a remodel or revamp. Start with paint. So many things that need an upgrade.

Partner

4/10

Poor

23 Mar 2026

LARRY

The property was clean.
The room was clean.
The parking lot was clean.
The window shade didn't go up, it stayed down.
The room blower ran continuously, it couldn't be turned off.
The bathroom door was poorly hung, and didn't close properly.
The bathroom door was painted very poorly.
The mattress had a plastic cover that reminded me of a child's bed or a elderly nursing home bed for frequent bedwetters.
The refrigerator was clean.
The microwave was clean.

Self

2/10

Poor

23 Mar 2026

paul B

This was the worst travel experience of life!! After making reservations 28days in advance and reconfirming 16 hours before my arrival . I get a call from Stay America in Brooklyn at my reservation was cancelled! As I getting off the plane in Cleveland. No real explanation given except they were overbooked and I was out of luck !!So I called Expedia and put on hold for 20 minutes only to have the call droppped so tried again with exactly same results and on the third attempt was was to try get my own room.that is enough of Expedia for me and will be cancelling my plan a using you for my New Orleans trip in May!!

Family_with_children

4/10

Poor

20 Mar 2026

Katie

No breakfast. Nothing in room worked.

Partner

8/10

Excellent

13 Mar 2026

Lisa

Room was nice big clean. Most the staff was.rude like you was bothering them.

Friends_and_family Family

6/10

Pleasant

11 Mar 2026

Lisa

Most of the staff was ride and had a nasty attitude. Seemed inconvenienced when ever something was needed.

Friends_and_family Family

2/10

Poor

09 Mar 2026

AbdulRauf

Stay away

6/10

Pleasant

08 Mar 2026

Tobin

Some mold in bathroom above shower/tub. Recent paint in room not finished. Saw garbage overflowing for a couple days in stairway exit, was removed on 3rd day

Family

8/10

Excellent

24 Feb 2026

Jennifer

24 hour coffee neded

8/10

Excellent

14 Feb 2026

Bobby

Clean and nice

10/10

Exceptional

07 Jan 2026

Eric

Very easy, clean rooms.
Good staff

10/10

Exceptional

04 Jan 2026

Joe

The staff was wonderful.
The room was clean

Leisure Family

8/10

Excellent

31 Dec 2025

Fabian V

Clean basic room with nice beds but very outdated stands and TV . Room was super warm and ac blew cool air to control the temperature which makes no sense to me … I rented two rooms and both were the same ..super clean good nice staff people , but breakfast shouldn’t be called breakfast . The should say coffee , hot tea and protein bars …

Friends_and_family Family

2/10

Poor

19 Dec 2025

William

Bad

10/10

Exceptional

08 Dec 2025

Paul

We totally loved the place…Had a pub walking distant
Rooms were very clean
Would definitely go back

Partner

10/10

Exceptional

01 Dec 2025

Marty

Everything seems fine by me

Business_and_leisure Self

2/10

Poor

25 Nov 2025

Laneen

The staff was never at there station the big was hard I wanted queen I got a full size it was plastic in the bed it was jus a all around disaster

Business_and_leisure Partner

10/10

Exceptional

22 Nov 2025

Martin

Not a problem 👌

Business_and_leisure Self

10/10

Exceptional

19 Nov 2025

Alfredo

Clean room clean bathroom fast and easy check in!

Business

10/10

Exceptional

18 Nov 2025

Brittany

Great room and great service

2/10

Poor

09 Nov 2025

Carissa

The pictures are NOT the same!!! We arrived to find it completely different from the pictures … dirty, trash was over flowing literally… it was like a homeless shelter … the bed was literally half up/ half down … the lights didn’t work, the bathtub was BROWN. Not only did it smell… when we went to speak to the non caring clerk a man stopped my wife and told her he could tell we weren’t from there, the homeless all rent rooms there for cheap. A woman was “tweaking” in the hallway. It was absolutely terrible! I have requested a full refund waiting to hear back! We left and got a room else where!

8/10

Excellent

05 Nov 2025

Maria

Hotel was fine so was the room but the hallways smelled weed and very very strong!!! there were so many signs of no smoking, I wish they would put air fresheners, because obviously no one is following directions for no smoking.

Business Self

8/10

Excellent

04 Nov 2025

marjorie

Check was fine. Dont try to check in early. There is charge. We arrived at 1:45 from another state. Check in was 3. We were just checking to see if it was possible. Never told there was a charge before check in time. Ever. Weird. Anyways. Room was comfy. Bathroom was nice. Some of the furniture was worn, but worked fine. Elevator was stuck when we were checking out. Employee was in it. She was not happy. Price was ok. Would stay again when in the area.

Leisure Family

10/10

Exceptional

03 Nov 2025

Peggy

Everything was fine.

Friends_and_family Family

10/10

Exceptional

28 Oct 2025

JOSE

Room was very nice, staff was wonderful.

10/10

Exceptional

26 Oct 2025

Warren

Yes but I used the microwave to cook

Self

8/10

Excellent

25 Oct 2025

Shavaughn

Nice staff, spacious room

Leisure Self

10/10

Exceptional

21 Oct 2025

Eric

Nice place

Friends_and_family Friends

6/10

Pleasant

18 Oct 2025

April

Room was clean. Bed is uncomfortable.

2/10

Poor

16 Oct 2025

ANDREA

Check in staff was not friendly or helpful, she did not inform how to get to my room, breakfast hours, any details of parking. I find it hard to believe there was no public restroom I could use prior to check in. The clerk at checkout didn’t ask how my stay was. Not a very hospitable experience. Would not recommend.

Leisure Self

2/10

Poor

15 Oct 2025

Kevin

Didn't even stay after the 2nd room we got. Bugs and cigarette smoke everywhere. Not good. I paid for 2 days and stayed about 20 minutes.

10/10

Exceptional

14 Oct 2025

Helen

perfect

6/10

Pleasant

12 Oct 2025

Lisa

It was a nice place, except for others staying there being loud and slamming doors.

Leisure Family

2/10

Poor

12 Oct 2025

Adam

Key cards not working, room wouldn’t lock when leaving and locked out of room also. Staff extremely rude would not recommend to anyone to stay here, please save yourself the money and stay somewhere else, even your car would be better than here!

Friends_and_family Friends

8/10

Excellent

11 Oct 2025

Makayla

Had to wait for room to be finished cleaning, sat for 20 minutes when check in time was an hour and a half prior. Only downside. Was relatively clean and comfy, felt safe

Friends_and_family Friends

4/10

Poor

08 Oct 2025

WILLIAM

The room wasn't dirty but it wasn't
Clean. The air conditioner was falling apart. I got bitten by a bed bug or spider.I reported it to the manager but he really didn't show interest. I told I had pictures but he didn't want to see them. Said he would make a report.

10/10

Exceptional

06 Oct 2025

Philip

Good place

Self

6/10

Pleasant

30 Sep 2025

Carol

the man takes them out at all hours and middle of the night they bark bark bark.

Friends_and_family Friends

8/10

Excellent

28 Sep 2025

Elizabeth

Everything was good the only issue was an unpleasant smell in the room. Even though we bought pray and sprayed it to smell good. When we got back to the room that smell was still there.

Leisure Partner

2/10

Poor

28 Sep 2025

THFS

Air conditioner in room blew
3 attempts to get a clean/unoccupied room

Business

10/10

Exceptional

26 Sep 2025

Warren

Quiet

Self

8/10

Excellent

21 Sep 2025

Kelsie

The staff was so kind!

It worked as a place to stay for one night in the area where I needed to stay. The staff was super friendly. 10/10 there. But the bed was very uncomfortable and the walls were thin. The people above me sounded like they were moving furniture and dropping things on the floor all night. Legitimately waking me up from midnight to 3 am when they eventually went to sleep. This is not the hotels fault at all. I probably should have called the front desk since the staff was so kind - but I wasn’t quite sure how to handle it.

Friends_and_family Family

4/10

Poor

16 Sep 2025

Nora

The guy at the front desk was SO nice. But the place was king of gross and smelly. At least the windows opened.

Leisure Pet

10/10

Exceptional

13 Sep 2025

Thomas

Affordability and convenience

2/10

Poor

31 Aug 2025

Verified traveler

STAY AWAY

Sheets had mysterious stains EVERYWHERE. floor was dirty. hotel won’t refund. was only there for 1 hr.

10/10

Exceptional

30 Aug 2025

Miguel

Nice stay

Nice place to stay. Was just there for one night but it did the job. Nice, clean place to stay in a safe area. Plenty of food options close by.

Friends_and_family Family

10/10

Exceptional

28 Aug 2025

Patricia

It was clean, But the floor needed mopped, my feet was filthy. Check in was great, very friendly. Breakfast needs to be better, for the price u pay for the room. It would have been good to get coffee during the day instead of only at breakfast.

Leisure Partner

10/10

Exceptional

20 Aug 2025

Elizabeth

The hotel was pretty great, but not the best. The beds definitely need to be upgraded. Theyre very hard and a bit difficult to sleep on. The staff is beyond wonderful and professional which made it 10x better.

Leisure Friends

10/10

Exceptional

18 Aug 2025

Brittany

Very nice

Hotel was nice! The little grab and go breakfast was a nice feature also

Partner

8/10

Excellent

16 Aug 2025

Steven

Reasonably priced and convenient for our trip. The hotel is very basic but matches the price I paid.

Leisure Family

6/10

Pleasant

08 Aug 2025

Carla

Breakfast was really nothing
Felt there was several people who live their
Hotel management was extremely helpful and friendly

10/10

Exceptional

07 Aug 2025

Virgilio

Great place

Leisure Family_with_children

8/10

Excellent

04 Aug 2025

Mayurkumar

Very little options for Breakfast.
Bed comfort okay

Friends_and_family Family

8/10

Excellent

03 Aug 2025

Shelly

Weekend trip

Check in was good. The shower curtain rod was rusty and there was a beetle in the room. Breakfast was a muffin or granola bar and coffee. You have to rent pots,pans,plates,etc if you want to use the kitchen.

Friends_and_family Family

6/10

Pleasant

24 Jul 2025

Gregory

It was in prime location for what I needed as far as the La Fitness and Chipotle near by. The hotel rooms themselves were actually pretty good and spacious. My only issues were cleanliness of appliances and and some furniture in the room.

Business_and_leisure Self

4/10

Poor

24 Jul 2025

Denny

Furniture looked like it was from a yard sale. Large bubble in shower from water damage. Site said free breakfast which was just a small coffee bar and granola bar.

Business

6/10

Pleasant

23 Jul 2025

scott

Pretty much what you pay for. Nothing special. No coffee maker, hair dryer, etc. I will be taking these off my list.

Leisure Partner

8/10

Excellent

20 Jul 2025

Norberto

NICE QUIET ROOM, LIGHT BREAKFAST DID,NT HELP. LIIMITED DINING IN THE AREA

Leisure Partner

6/10

Pleasant

19 Jul 2025

Stacy

Property is old and showing it's age.

6/10

Pleasant

15 Jul 2025

Ronald

Some of the front desk people were friendly. To many people hanging around outside the hotel.

Leisure Partner

6/10

Pleasant

12 Jul 2025

Matt

Fairness

Business

2/10

Poor

12 Jul 2025

Matt

I am 74 years old and extended my stay. She said I paid for the same day twice when I extended it. I ask if they would give me an extra day or do I get the money back? She said she talked to a supervisor, which was a week ago and no one is getting back to me. My day ended today went by all rights it should’ve been. Sunday or give me my money back for one day.

Business Family

2/10

Poor

08 Jul 2025

Diane

Dirty floors in room and hall way, Dirty lamp shade, Asked for a coffee pot was given a glass pot that didn’t fit the actual coffee machine. Will never stay there again.

Leisure Family

4/10

Poor

07 Jul 2025

Verified traveler

I wish it didn’t smell like weed in spots at the place. Desk attendant was nice.

Partner

4/10

Poor

06 Jul 2025

Verified traveler

Had to wait for a room because housekeeping was behind help didn’t show for work. And the housekeeper that was there was complaining in front of guest by the front desk. Our room wasn’t available that we reserved so they upgraded us to a different room. The hallway’s need to be cleaned and the place smells like weed.

Partner

6/10

Pleasant

06 Jul 2025

Katie

It was an okay place to stay. Room wasn’t the cleanest and our door was open when we first got to our room.

Leisure Partner

4/10

Poor

05 Jul 2025

RABIUL

Poor hospitality

Business_and_leisure Family

6/10

Pleasant

05 Jul 2025

Tami

Check in staff rambled instructions and directions while giving no eye contact and acting as though we were disrupting her day.

Friends_and_family Friends

10/10

Exceptional

28 Jun 2025

Mercedes

Room was spacious and the staff was nice

Friends_and_family Family

2/10

Poor

22 Jun 2025

robert

We were given a room that was open. The bed was not made and there was poop in the toilet. We asked for another room after the front desk girl claimed it had been cleaned and tried to argue about it. Also the one elevator felt like it was falling apart every time we had to use it. “Breakfast” was some granola bars and muffins.

Partner

2/10

Poor

21 Jun 2025

Thomas

We stayed at Extended Stay America Suites Cleveland Brooklyn, Ohio June 17th and 18th. We booked through Expedia itinerary: 72063178900156. Reservation number 4075289744.
We arrived at the hotel and were greeted by a dimly lit entrance, people smoking pot, and many people milling around the property. Needless to say, my wife and I were a bit concerned. As we stepped inside the building, we noticed a foul smell of mildew and old carpet. We were greeted inside by an unfriendly attendant. We were given room 221. As we entered the smelly elevator, we noticed food wrappers and other stuff on the floor. My wife refused to use the elevator for the remainder of our stay. We shrugged and said to each other \"it's late, maybe it will get better.\" It didn't. As we entered room 221, the door was ajar, like someone forgot to close it on the way out. The floor in room 221 was sticky with some substance that made our feet/shoes stick to the floor, the room had a foul smell, and was only superficially cleaned. We asked for another room and were given one without question. We were reassigned to room 402. Although this room was OK, all countertops were not fully cleaned. We slept in room 402 the night of June 17th. The next night, June 18th we attended my 50th High School Reunion. The night of June 18th when we returned from our outing, staff were in an argument, dropping F bombs and cursing at each other very vociferously. We avoided the lobby and took the stairs. When we returned to our room

Leisure Partner

2/10

Poor

20 Jun 2025

Lesya

Room 323 was very dirty! Floor was dusty and sticky. Dust and dirt behind door. The lamps had fluffy dust on top of them. Hair on pillow inside and outside the pillow case. We asked the front desk person for another pillow and were told that they don’t have any clean pillows and offered only new pillow case. Door handles sticky and greasy. This was the dirtiest hotel that I have ever seen. The fan in the bathroom didn’t work and our room was very humid and smelled moldy. Breakfast was limited to 2 coffee pots and instant oatmeal. Front desk person was on the phone for 12 minutes without making eye contact or any acknowledgment that we arrived. I made reservation for 2 rooms with 2 beds. 20 minutes before our arrival, I received a phone call from the hotel that the second room is not available, and we had to switch to one king size bag. This was very inconvenient. This is a second time we had such a bad experience at the Extended Stay. I will not stay at this hotel or any other Extended Stay facilities again and would not recommend this to anyone, especially families with children.

Business_and_leisure Family_with_children

8/10

Excellent

18 Jun 2025

Theran

What counts the most is that it's clean. Rooms are spacious. At a fair price

Leisure Self

4/10

Poor

17 Jun 2025

Shanamar

This was not a good trip for my family this go round. There was no hot water in the shower and the base boards were missing around the wall. Had to move rooms. I make reservations at this establishment often. Not pleased this time.

Friends_and_family Family

10/10

Exceptional

16 Jun 2025

Peter

Excellent service by lady working the front desk (Elise?). Very professional, courteous, thoughtful.

Self

4/10

Poor

15 Jun 2025

Amol

We had to wait for an hour to check-in and after we did, we got a very dirty and smelly room! After that we waited for additional 20 mins and got two separate rooms for one family!

Leisure Family_with_children

6/10

Pleasant

14 Jun 2025

charles

Property was a good location. The bed was kind of weird. A mattress on a cheap frame. It also smelled like someone had smoked in it before. Definitely not comfortable all around but more functional. Service was good.

8/10

Excellent

10 Jun 2025

CAROL

The bed is like an army cot. Not comfy at all. Squeaks when you move. Pillows lumpy. I had to go to the front desk to get a remote for the tv. Then was handed a handful of remotes with the remark that one of them may work. Felt like the staff was very indifferent about my stay.

Friends_and_family Family

6/10

Pleasant

10 Jun 2025

Ariyon

was ok.

Leisure Family_with_children

8/10

Excellent

08 Jun 2025

Steven

Nice little kitchen area that could we stocked with additional kitchenware (we didn't). nice size room. everything worked well. Good location.

Business Partner

6/10

Pleasant

08 Jun 2025

Laura

The room looked like they just put new towels in it without cleaning the toilet or changing the bedsheets. Pulled sheet back to find hair and crumbs like someone was eating in bed. The man at the front desk was excellent though. He immediately switched us but first went up himself to check that it was clean.

Partner

2/10

Poor

04 Jun 2025

Curtis

H

I showed up for my reservation late in the day that I had booked two weeks prior. I was told by receptionist they had no room for me. No explanation. No apology. Just said they tried to call me and I didnt answer. As if that waa a valid reason to not honor my reservation. I did not hreceive a voicemail or email. And apparently no accountability or communication with hotels.com. Horrible customer service.

Business

8/10

Excellent

03 Jun 2025

PromiseLand

Consider adding EV Charging station to the property

Business_and_leisure Partner

2/10

Poor

02 Jun 2025

Bryan

Room was filthy last time I stayed so girlfriend asked ifib