Name: Comfort Inn Cleveland Airport
Address: 17550 Rosbough Dr., Middleburg Heights, 44130, US

6/10

Pleasant

01 Aug 2026

kate

Waited at the airport 40 minutes only to recieve a call 2 drivers were not available and I needed to call an Uber for $30.

Juice machine was out of order and they ran ut of breakfast items.

Clunky checkin took 15 minutes.

2/10

Poor

30 Jul 2026

Lynne

Room smelled, bed wasn’t comfortable and blow dryer didn’t work. The shuttle to the airport was a joke. They were late then couldn’t find the keys. Finally got to the airport just in time.

4/10

Poor

30 Jul 2026

Robert

The hotel is poorly maintained and surrounding areas a bit sketchy. If you have a car you might want to consider sleeping in it.

4/10

Poor

28 Jul 2026

Robert

The facility was a sloppy mess. Very dirty, very poorly ran.

2/10

Poor

27 Jul 2026

Geoffrey

Needs to be cleaner and newer.

4/10

Poor

24 Jul 2026

Winifred

The exterior had trash bags outside, minimal staff, overcharged me by $53.00 than price I booked through Expedia. Was told that this was a temporary hold for incidental. We charged NOTHING to the room and 6 days later this has not been refunded. Breakfast area was dirty. Juice machine out of order. Room bathroom mirror dirty had to ask for lightbulb to be put in the bathroom. Trash in halllways each day that was not picked up. Have stayed here previously and this property has gone downhill drastically. Sometimes no one was at front desk. I did not get a feeling of safety. Will not ever stay here again. I will also be contacting Comfort Inns as this is not their standards. Elevator dirty foo. Others were complaining as well.

If you can do anything to get my $53 returned it would be appreciated

2/10

Poor

23 Jul 2026

joshua

There was a foul smell entering the hotel, the carpet was filthy. The room was dirty, if I thought I could get my money back I would have, I almost eat the bill and chose another place, if there were rooms available. Just not pleased,

6/10

Pleasant

22 Jul 2026

john

The place was clean and organized. Landscaping really needs some work. Unfortunately the toilet did not work and ask front desk to get it fixed and nobody came.

6/10

Pleasant

22 Jul 2026

rocco

Rooms were a bit. The staff was unhelpful. The breakfast was bland and mediocre. Parking was decent. The showers were awful and the water pressure it’s almost nonexistent.

6/10

Pleasant

21 Jul 2026

Francis

I had seen the reviews so I knew to lower my standards. Common if you can maintain the basic stuff and change the sheets- that could take this review to a 3.5 - just take care of the basics I know you are trying

Self

8/10

Excellent

17 Jul 2026

Randey

Decent hotel for the price

Self

6/10

Pleasant

09 Jul 2026

Pamela

Not very Good

Family

4/10

Poor

04 Jul 2026

June

Dirty floors in the room, trash on rugs in the hallway, ripped up bathroom door,dirty tub. Staff was good and parking was good. No signage on main road indicating where to turn, and GPS didnt give the correct information.

Partner

6/10

Pleasant

29 Jun 2026

Kathryn

The bed was comfortable. However, the hotel definitely needs some renovations; it had the feeling of being run down.

Partner

6/10

Pleasant

28 Jun 2026

Shaun

Nice comfortable place. Very nice people. Would recommend. A great value.

6/10

Pleasant

28 Jun 2026

julie

The staff was nice. The hotel is getting behind on their maintenance. The backdoor had a broken security system. If you closed the door, you couldn't open it with your room key. So the door was open all the time. I see that as a security issue. A big problem with removal of garbage. It piled up for 4 days before somebody took it to the large dumpster. In general the property is getting old.

Friends_and_family Friends

2/10

Poor

28 Jun 2026

Christina

We did not stay. There were stains on the bedskirt, sheets, comforters and curtains. The curtains did not close and the refrigerator made an awful rattle noise. We got ready for our event and ended up driving 2 hours home.

Friends_and_family Family

4/10

Poor

28 Jun 2026

RoseAnn

The shuttle ride and driver was great— very friendly and kind!
Outside property needs upkeep and cleaning up. Inside was dirty. My room had an odor of being unclean and the floors were dirty—walking barefoot in my room resulted in dark and dirty feet!! Corners on floors were caked with dirt. My shower curtain was grossly moldy on the bottom. I did not eat breakfast here because of the overall lack of cleanliness. The night front desk person seemed annoyed when I asked a question about the shuttle— probably because she was busy on her personal cell phone! Observed her give very short and close to rude responses to other guests! Also fix the broken floor tile in the elevator and use a different cleaner on the elevator door and tv screen in the room—one that does not streak!! The fitted sheet on the bed had totally worn out elastic on the corners so did not stay in place and no mattress pad so not very clean feeling laying directly on the mattress!! This Comfort Inn gives the entire brand a horrible reputation!!

Self

6/10

Pleasant

26 Jun 2026

Lynne

Worn out . Staff is friendly . Shuttle to airport very convenient.

Friends

2/10

Poor

25 Jun 2026

LARRY

High amount of visible mold on ceiling in hallway. Bed bugs on curtains in room. Front desk staff lied about reservation made for fellow traveler over the phone. All in all looking for a refund for stay and WILL NOT be back to this one!!

Friends

10/10

Exceptional

23 Jun 2026

Robert

Staff very friendly and helpful.

Family_with_children

4/10

Poor

21 Jun 2026

Logan

Don’t book here honestly UNLESS you’re desperate. Should have stayed at the Best Western across the street.

Well….i booked 2 rooms for work and employees. My first impression walking in was a police officer talking to management about an incident. Then another customer asking for a refund since their room was gross. I haven’t even checked in yet at this point. My key card didn’t work at first. And there is a MASSIVE mold stain on the ceiling in the first floor hallway. This is all before I got to my room. But, I will say the room was clean-ish but the tv wouldn’t work. Bed was comfortable and sheets seemed clean. The curtain was semi ripped off. Shower was the best part but even the head wouldn’t stay on. Breakfast was okay though the drink machine didn’t work. Spent over $300 on two rooms for a “not great” experience. Honestly want a refund solely on because of the giant mold stain on the ceiling. That’s unacceptable. Staff was semi helpful.

All of us who stayed there agreed when been in worst hotels but this is definitely not a good experience.

Business Family

10/10

Exceptional

21 Jun 2026

lutfa

I have stayed in Comfort Inn in many states. This one was not my favorite! I stayed 2 times just because it was close to the school that my daughter went for summer camp. We stayed at the beginning of June and stayed on the 19th to 21st..The thing I like about this Comfort Inn is the rooms are clean, the Hallways are clean, free parking. The only thing that bothered me so much is the fact the carpet on the stairs is so dirty. The worst is where the breakfast area. The trush can is so dirty and always full! and mops and brooms are right there for everyone to see!! The breakfast is good but you get turned off the moment you see the trush can!! I have complained about this before when I stayed the beginningof the month. I thought maybe when I go back things would have been improved, but still the same. This time there's an older lady who told one of the staff members that the trush is overflowing. The staff member just pushed in the trush but didn't change the bag but its not just the trush can is always full but its also so dirty!! Please do something about that its so unhealthy!! But otherwise the staff are always nice and helpful.

Family_with_children

4/10

Poor

21 Jun 2026

Scott

This hotel does not meet the standards of other Comfort Inns I have stayed at. Very poorly maintained. There was absolutely no clean up at the breakfast area after other guest had eaten breakfast. Poor overall experience. Very disappointed.

Partner

6/10

Pleasant

19 Jun 2026

Enid

mejorar el desayuno

Family

2/10

Poor

15 Jun 2026

George

Do not stay here you will regret it. Very hot the second you walk in to lobby. Front desk is very dirty. Food stains on the walls next to front desk. Lobby itself had visible dirt on floor. When getting out of elevator there were red stains on the walls, hopefully ketchup and not blood. Part of the drop ceiling was missing, third floor. Carpet in hallway extremely dirty. Room itself had some tile missing at floor level and upon looking closer the sheets had wrinkles in them that indicated obviously the sheets had already been used. Just had to look in the sheets to find hair in the bed. Enough for me. When complained to,Jit , the front desk employee tried to explain it away and wanted to give me another room. We went upstairs to room and showed him the problems. Then to second room, very dirty floor and sheets were not clean to say the least. AI this location and you will find almost exactly same complaints. Also, if you are told you will get your refund just call Expedia and they will take care of it dont believe that. Comfort staff just said they weren’t authorized to give refund and no one is there that can. Expedia took there word for it and gave up trying to get refund sending an email to me saying as much but would give mine a credit. Don’t stop there, you must stay with it and not agree in order to finally get a refund. Could go further but my point is hopefully clear. DO NOT STAY HERE!!!!!!!

Self

4/10

Poor

10 Jun 2026

Lisa

There was no a/c in lobby. Very hot and humid out. Very noisy in my room. Always something running. Didn’t sleep well at all. Very old, looked dirty (stains in bathroom). Then shuttle didn’t have a/c. Garbage cans outside were spilling over, front entrance not appealing. Girl in morning not very friendly.

Self

8/10

Excellent

08 Jun 2026

Sean

The room was very clean and was very comfortable. The manager was very nice and speed up check in and check out. Breakfast was good, cereal, sausage, eggs and potatos among other things. Outside of the room was worn down, but the room felt fresh. The pool is out of commission. I would stay here again as it was one of the cheaper places in the area w the breakfast.

Friends_and_family Family

2/10

Poor

07 Jun 2026

sandra

They did not read their message notes and canceled my reservation. Expedia staff call the manager and they credit me to rebook. I chose to move on. If this is how one does business I'll go elsewhere. Very much inconvenience after a delayed train arrival.

Family

2/10

Poor

07 Jun 2026

Michael

Staff was ride, last at front desk on 6-6-26 was rude and kept trying to get us to cancel our reservation. I tried to talk about how we did our reservation late the night before we flew in but nobody answered the phone to schedule a pickup at the airport, phone said the VM was not set up and to call back later. Arrived at airport and called a dozen times to see if we can get picked up, finally someone answered and gave attitude about how they didn't had a shuttle today and asked if we wanted to cancel. Room was run down, sink was clogged, shower dirty. Another employee talked to use that night about accommodations and the shuttle trying to make us feel bad that she worked 8 hours and that she was there trying to help out and this is just how it is.

Partner

2/10

Poor

31 May 2026

Daeja

I will never go to this hotel again.
For a king sized bed, we were given two flimsy pillows with stained sheets.
A used toilet paper roll in the bathroom
A rusty iron that almost stained my clothing
The breakfast was NOT breakfast. You had cereal but no milk. Not a good variety of options. Standard waffle maker but no actual breakfast sides other than a hard boiled egg.
The halls were littered with trash.
Should have just went to the motel 6 across the street.

Partner

6/10

Pleasant

29 May 2026

Betty

The driver for the airport shuttle is dangerous. He drove up on the curb 3 times in the short drive to the airport

Self

6/10

Pleasant

29 May 2026

Jana

Unfortunately, the shuttle never arrived for transport from airport to property. There was no one at the desk to greet me upon arrival. A deposit was required at check in although my room was prepaid. Cash was strongly encouraged. Breakfast was standard.

Self

6/10

Pleasant

28 May 2026

Shanen

Shuttle service was excellent. Friendly staff.

Friends_and_family Family

8/10

Excellent

21 May 2026

Joan

Nunca me limpiaron el cuarto mi me dieron toallas nuevas

Partner

2/10

Poor

21 May 2026

Cynthia

Exercise room out of order, juice machine out of order, water for tea not hot and the sink and bathroom tin drained very slow. Breakfast was very subpar.

Self

4/10

Poor

18 May 2026

Maria

This hotel is worth less than its already low price. I think I could stay here again if it were $19.94 a night or if they paid me. Not cleaned well at all, room smelled like smoke, there was a sweaty hand print on the headboard and stains on the mattress cover that showed through the sheets. Drawers on the tv stand were broken. This place needs work! Pretty much a dump. Will not stay here again.

Self

4/10

Poor

15 May 2026

Jacqueline

Hi did not get to stay for the breakfast I had to catch the shuttle to the airport at 5:30 in the morning. The shuttle was late leaving because I was not on the list is what the driver told me. Our room was in poor condition. The bathtub had several spots of mold the shower curtain was orange on the bottom from mold. The mirror in the bathroom was exceptionally cloudy and streaked. The sheets on the bed were exceptionally wrinkled and disheveled like someone had slept in them and they had not been changed. The refrigerator made noise all night long. The beds were advertised as queen size beds and they were full size beds. The fitness room was closed supposedly because of renovations and when I went to check it out you could see through the window that it was absolutely filthy the garbage can with overflowing the mirrors were dirty. I feel Expedia should remove them from the list of options for motels because everything in the advertisement is false. The self parking was what it was. The window on our room had a broken safety chain and no screen. I would like my money refunded or at least a partial refund and I'm still waiting to hear back from Expedia about that. I have pictures of everything I'm saying.

Friends

2/10

Poor

12 May 2026

Emily

If I could rate this hotel a zero star, I would rate it a negative 10. The room was disgusting. Stains on pillow sheets, bedding, towels in bathroom, the floor had crumbs all over it, the dresser had food crumbs, the wall had red stains on them, there was hair in the sheets and handprints on the headboard. The bathroom had a 1/4 roll of toilet paper left and was completely untouched in terms of being cleaned. The window to outside was open, allowing bugs to get in. The housekeeper was pushing around an Aldi cart full of trash bags.
The process of trying to get a refund, since we left immediately, has been nothing short of a disaster. We were charged $180 and now we cannot get in contact with the hotel as they will not answer their phone and have no voicemail set up.
If your only choice was to stay here or sleep in your car, your car would be a 5 star Hilton compared to this hotel....
Any review in the year of 2026 that is positive is 1000% the management trying to save their butts and is 1000% a lie. @CDC shut this hotel down.

Family

2/10

Poor

11 May 2026

Carrie

Our room was filthy. Other than the beds being made (and hopefully changed) and fresh towels, it did not look like our room had been cleaned from the previous occupants. There was also a noticeable odor from the moment you opened the door and each time thereafter. Common areas hadn’t been cleaned or vacuumed in a while either.

Family

2/10

Poor

10 May 2026

Mindy

Not the best first impression. Caepet of Lobby was dirty. Front Desk person was pleasant but taking calls on cell phone, while checking in. Hallways a mess, room not very clean. Just nothing like what was pictured.

Friends_and_family Family

4/10

Poor

10 May 2026

Chelsey

The only good thing about this hotel was how hot the shower was. Spend the extra money and stay at the Hilton next door.

Partner

4/10

Poor

08 May 2026

Andrew

Crack heads mowing lawns plenty of hotels near by just pay a bit more and go there. Hopefully it will close down

Family_with_children

4/10

Poor

28 Apr 2026

Nancy

L'odeur d'égout dans la.chanbre était très désagreable

Partner

10/10

Exceptional

28 Apr 2026

ERIC

The breakfast was waffles, scrambled eggs, and sausage. It was hot hot and served well. The staff was professional and friendly.

Self

6/10

Pleasant

27 Apr 2026

Christian

Ac unit was dirty, shuttle driver was interesting let's say. Room was good but hallways were either in construction or dirty. Cause of that I got sick cause im highly allergic to dust and dirt. Hoped for a better stay. At least I made my flight

Self

2/10

Poor

25 Apr 2026

Christina

This was an absolutely unacceptable experience, and I would not recommend this hotel under any circumstances.

After being placed in three different rooms, I ultimately chose to leave and stay at another hotel across the street. Each room presented serious and consistent cleanliness failures that should never occur in any property.

Room 1: The bed sheets had clearly not been changed. They appeared used, with visible hair and what appeared to be bodily fluid stains.
Room 2: The bed again had long strands of hair throughout.
Room 3: There were large, clearly unsanitary stains on the sitting chair, and the toilet appeared as though it had just been used and not cleaned.

After bringing these issues to the attention of both the front desk attendant and the manager, I was met with rudeness and a complete lack of accountability. The manager, while on the phone, stated that I was “costing them money” and refused to provide any refund.

Between the unsanitary conditions and the unprofessional, dismissive response from staff, this was one of the worst hotel experiences I have had.

Self

4/10

Poor

24 Apr 2026

BRANDY

Building is not maintained well, rooms have paint peeling and elevator was scary. Would not stay here again.

Self

6/10

Pleasant

19 Apr 2026

Frank

I use this hotel for one night stay only as a transitional hotel when I was awaiting my flight the following day. The staff was not helpful, the hallways and the room and overall the hotel was dirty. They were broken elements within the breakfast that didn’t allow for some breakfast items. As a transitional hotel this worked, but if looking for a long stay, look for somewhere else next time.

Self

6/10

Pleasant

19 Apr 2026

Jim

Had a reunion in town and went to room afterwards. There was a light above the sink that needed replaced because it was flashing and the sink drain was blocked. Other than that, it appeared to be comfortable. Went the next morning to the front desk to inform of the issues and waited for 15 minutes for the guy to get off his phone (which he didn't) and then another person showed up and informed her of the issues with the room. If housekeeping had been in that room that day, they would have known of the problems and should have been resolved before we ever checked in. Obviously not too concerned about there customers.

Family

2/10

Poor

17 Apr 2026

Dominique

I didn't like it at all. Room smelled molded. Looked nothing like the pictures. Bed was hard. Lights flickered.

Partner

8/10

Excellent

11 Apr 2026

Marian

Only person who spoke English was person at desk. No one check on morning breakfast to make sure everything was okay. Didn't put toilet paper & towels in downstairs restrooms for at least a day after being told. Windows really needed cleaning. Tub faucet was loose.

Friends

6/10

Pleasant

11 Apr 2026

Alan

Arrived late to the room after long flight, room smelled like cigarettes. I reported it but no offer of accommodation. Needs improvement . But overall it served its purpose.

Partner

10/10

Exceptional

10 Apr 2026

Alan

A++. Excellent service. Clean and comfortable . No issues.

Partner

6/10

Pleasant

04 Apr 2026

Rutanya

TV didn’t have signal for hours was in my room bored

Self

4/10

Poor

01 Apr 2026

Michael

Juice machine out of order. Could not contact hotel for shuttle from the airport. Men's restroom out of TP. No attempt to apologize that we had to spend $30 for an Uber from the Airport to the Hotel. We won't be back.

2/10

Poor

29 Mar 2026

Tom

Would never consider staying here again.

Family

4/10

Poor

29 Mar 2026

John

Bottom of the barrel

Self

2/10

Poor

29 Mar 2026

Robert

Don’t stay here. You won’t get a good nights sleep. Pay more money and stay at a cleaner and nicer place.

Self

2/10

Poor

26 Mar 2026

ashley

N/A

8/10

Excellent

23 Mar 2026

Susan

I would give it a perfect score except it's an older hotel that needs some much needed upgrades and repairs. the staff was friendly and the hotel was clean but the AC unit was very noisy needed a bearing replaced and some of the fixtures needed repairs.

Self

2/10

Poor

23 Mar 2026

Denny

The

2/10

Poor

22 Mar 2026

Ryunosuke

Did not like it

2/10

Poor

18 Mar 2026

Marlen

The hotel was super dirty.

2/10

Poor

16 Mar 2026

Edgar

I don't know how this place still in business.

Family_with_children

8/10

Excellent

15 Mar 2026

Andrea

Heat worked well cozy room sheets very wrinkly some areas had an old smell, like the ice room. Cigarette butts in elevator

Self

4/10

Poor

10 Mar 2026

Shelvie

The property was well-lit with ample parking. Breakfast was average; the juice machine was broken for our entire 3-night stay, and there were fewer options than at other Comfort Inns. Both the cable channels and WiFi were completely unusable. Two staff members visited our room, but the issues persisted for three days, leaving us with only a few channels. It was also frustrating not being able to use our Firestick due to the constant \"Web page Error.\" We were told the manager would call, but it's been three days since check-out, and we haven't heard anything. We've just booked another 3 night stay, but at another hotel.

6/10

Pleasant

07 Mar 2026

Raquel

I had no idea how to contact the shuttle. There was no number to call on the hotel. I kept calling the hotel itself but the line was either busy or it would just keep ringing. It wasn't until I had to google \"Comfort Inn shuttle\" that I was able to locate a completely different number, that I finally contacted the shuttle. The room itself, had greasy/oily handmarks on the bed headboard. One of the drawers was broken in the room. And the sink faucet came off the first time I used it. I did let management know that it was broken, so I wouldn't be charged for it, but every time I went to turn it on, I had to hold the base, and move the faucet at the same time so the entire thing wound't actually come off. Overall, the place looked like it needed some decent cleaning done.

Self

2/10

Poor

04 Mar 2026

Nick

Awful property. Owners not keeping up with maintenance. Bathroom sink facet not attached to the sink counter. No orange juice at the breakfast bar. Stale bread offered. A total waste of money.

Self

6/10

Pleasant

03 Mar 2026

Ralph

No housekeeping services. Old towels were put in the hallway, and you had to get your own new ones from the front desk. The room was generally clean, but the whole property needed to be renovated. The back entrance off the parking lot was never locked, I think it was broken and was propped open all night long. On the day we left, a shopping cart was in the bottom of the stairwell. Anyone could walk in and gain access to the hotel. The location was good right off the highway, but there looked to be other choices in the same location that would have been better.

Partner

10/10

Exceptional

02 Mar 2026

Brian

Breakfast got refilled promptly, gym was nonfunctional and could have used some weights; just 3 machines peeking thru the window.

Self

6/10

Pleasant

01 Mar 2026

Jeffrey

Room was in decent shape but stained bed cover.

4/10

Poor

28 Feb 2026

Thomas

The staff is nice. The breakfast is usually solid but the juice machine was broken. This was my 3rd time staying here. All 3 times the end has been awhile, almost broken. Sheets are wrinkled. The worst part is the smell of cigarette and marijuana throughout the whole hotel. Unfortunately will be going else where

Partner

4/10

Poor

26 Feb 2026

louis

Room was dirty! Toilet didn’t flush! Sink was clogged! Mini fridge was broke! Rec Room under “maintenance” breakfast was ok. But for three guys it was tolerable.

Family_with_children

2/10

Poor

22 Feb 2026

Michael

Staff is flat out rude.

Business

6/10

Pleasant

20 Feb 2026

Maria

Elevators were dirty, stains on walls and door. My sink was not draining well, I had to call for bath room to be cleaned when I got there. other than that the breakfast is big and rom was comfortable.

Self

6/10

Pleasant

18 Feb 2026

Jose

Cheap but ok. Shuttle service and driver were the best!

2/10

Poor

17 Feb 2026

Clara

Dirty room , ice bucket in room filled with trash and a RAZOR upon check in , clothes left over from previous stay , rude hotel staff , poor interior ( railing to the stairs taped up )

Friends_and_family Family

8/10

Excellent

16 Feb 2026

Nina

Clean room. Great breakfast lots of choices.

10/10

Exceptional

16 Feb 2026

Anthony

YES

Partner

2/10

Poor

15 Feb 2026

Jason

Arrived with a PAID reservation and was turned away being told the hotel was oversold.
Absolutely terrible. They had our contact number so if they knew there was a problem they should have called to make us aware of the issue so that we would not have been scrambling trying to find other accommodation at the last minute . Very frustrating and disappointing. It could have been handled much more professionally and with a customer first mentality.

Business_and_leisure Self

6/10

Pleasant

15 Feb 2026

Kelly

Hotel could use some updating… a little dingy and items were broke in the room (towel rack broken and laying on the floor, mini fridge made noise on and off all night). Bathroom floor cracked and shower looked stained. Walls were paper thin and we could hear entire conversations like they were in the room with us. No way to close the heavy drapes (only the sheer ones) so light came in from street lights and in the morning with the sun. The room was clean however and bed was comfortable. Decent for the price but wouldn’t stay here again if I had other options.

10/10

Exceptional

15 Feb 2026

BRIAN

Nice room, excellent amount of TV channels and breakfast options.

Leisure Self

8/10

Excellent

15 Feb 2026

Darlene

Staff was helpful

Leisure Self

10/10

Exceptional

11 Feb 2026

john

Very nice hotel, clean, friendly staff, quiet. Hot Breakfast options were quite good. Excellent value.

Friends_and_family Family

8/10

Excellent

11 Feb 2026

Noemi

Room was descent smelled a little like smoke. It was clean.

Business_and_leisure Partner

4/10

Poor

09 Feb 2026

Hannah

I don't really know what I expected, but this place was a nightmare!!
VERY outdated facility. Elevator was slow and looked to be in a poor state. Rooms were dated as well. Had to use a timer light switch to use the bathroom.
No access to a water fountain. Ice machine only had ice, no water dispenser.
Beware using the vending machines. I had medication that I needed to take. The only access to a drink I had was through the vending machines. I paid, the machine took my money and nothing came out. Went to the front desk only to be told they \"don't do anything with the vending machines\" and they \"can't help me.\" Told me to try again so I can waste more money. Not to mention zero contact information provided on the machines. I was very unhappy. Had to use SINK WATER to take my medication.
Earlier in the evening I had asked for extra towels to shower with. I was given a hard time and told my room was already stocked and asked if I \"checked my room\" Of course I did, that's why I'm here asking for more. Not to get a hard time. Reluctantly gave me ONE towel extra out of the pile of laundry she was already folding. Staff was rude and unpleasant. Couldn't tell you what any of their names are because no one wore a nametag. The only person I had a positive interaction with was who I presume was the manager during check in.
I am almost certain I got some kind of foodborne illness from the breakfast provided. I've been sick for hours and it was the only meal I had today.
VERY disappointed!!

Leisure Self

4/10

Poor

08 Feb 2026

Sue

Hotel needs much remodeling. T.V.

6/10

Pleasant

08 Feb 2026

Thomas

Room was okay-clean, but not thoroughly-staff was willing to address concerns. Breakfast was good. Stay was during snowstorms-snow removal was almost non-existent.

Family

4/10

Poor

04 Feb 2026

Michael

Several linens were dirty or on the floor. Garbage in common areas were full. Parking lot was difficult to navigate due to lack of snow removal. Lobby area smelled like marijuana.

Leisure Family

10/10

Exceptional

01 Feb 2026

Stella

Nice breakfast

Leisure Self

2/10

Poor

31 Jan 2026

Barbara Lynn

I booked the Comfort Inn Cleveland Airport through Expedia after calling the hotel directly to confirm shuttle service. Due to prior reviews, I specifically asked if a 9:30 a.m. shuttle would be available and was assured it would be. Based on that confirmation, I booked the room. I also advised we would arrive late due to a major snowstorm and arrived around 3:00 a.m.

Upon arrival, I was told the 9:30 a.m. shuttle was not available and was offered only an earlier or later option, defeating the purpose of choosing this hotel.

The room was in poor condition: beds poorly made, crumbs and garbage on the floor, damaged mirror, broken closet door handle, garbage under the phone, and the room was extremely cold due to the curtain being stuck in the window. I had requested a laundry bag at check-in and was told one would be in the room; there was not.

When I contacted the front desk, no solutions were offered. We were unpacked, had a flight to catch, and I did not want to wake my daughter to move rooms after finally warming the space. A space heater was eventually provided.

Around 4:30 a.m., I discovered the shower head was completely disconnected. A morning staff member was professional and provided a nearby room solely to shower, which was clean and functional.

Shuttle issues continued. I followed ALL instructions and waited over 30 mins, driver had not left! Still had no clear wait time. We paid out-of-pocket for an Uber. This was a disappointing and stressful experience.

8/10

Excellent

27 Jan 2026

Maria

Clean and good

Business Self

8/10

Excellent

23 Jan 2026

Romulo

Good location

Business Partner

2/10

Poor

22 Jan 2026

Sallie

Water dripping from ceilings, panels on ceiling missing, mold in bathrooms, blood on sheets. Lady at front desk was pleasant.

Leisure

2/10

Poor

19 Jan 2026

Dolores

Even when leaving, we were not able to get different times to the airport with the shuttle even though they were four hours apart. So we’re having to pay two different Uber times which ended up being $60. We are not able to eat breakfast at the hotel because I will tell you as a psychiatric nurse there were people seeing there that were definitely was trying from heroin or other severe narcotic medication’s who were grabbing and touching every food product there and so we did not want to touch or eat any food product there because they had not apparently washed and had numerous sores all over their faces and arms and were too afraid to eat any type of products that they may have touched while they were at Thursday. This was the worst host still say that I have encountered in the three years that I have been on the road traveling every Thursday to Monday and I will never stay at this hotel or recommend any people for my company to ever stay there. It was such a poor poor experience. We did not eat there. We did not have hotel surfaces such as house cleaning and then when we couldn’t even have hotel shuttle service when we needed it, that was the final straw. It was really the worst hotel experience I have experienced in the three years that I have been a traveling nurse on the road. I would not recommend this hotel to anyone.

Business

10/10

Exceptional

18 Jan 2026

Patrick

Nice place

6/10

Pleasant

17 Jan 2026

Cyrus

The door to the cabinet in my room was broken.
The toilet did not flush right
One of the lightbulbs were burned out.
From desk was not usually there

Business Self