Comfort Inn Cleveland Airport

2/10

Poor

26 Mar 2026

ashley

N/A

8/10

Excellent

23 Mar 2026

Susan

I would give it a perfect score except it's an older hotel that needs some much needed upgrades and repairs. the staff was friendly and the hotel was clean but the AC unit was very noisy needed a bearing replaced and some of the fixtures needed repairs.

Self

2/10

Poor

23 Mar 2026

Denny

The

2/10

Poor

22 Mar 2026

Ryunosuke

Did not like it

2/10

Poor

18 Mar 2026

Marlen

The hotel was super dirty.

2/10

Poor

16 Mar 2026

Edgar

I don't know how this place still in business.

Family_with_children

8/10

Excellent

15 Mar 2026

Andrea

Heat worked well cozy room sheets very wrinkly some areas had an old smell, like the ice room. Cigarette butts in elevator

Self

4/10

Poor

10 Mar 2026

Shelvie

The property was well-lit with ample parking. Breakfast was average; the juice machine was broken for our entire 3-night stay, and there were fewer options than at other Comfort Inns. Both the cable channels and WiFi were completely unusable. Two staff members visited our room, but the issues persisted for three days, leaving us with only a few channels. It was also frustrating not being able to use our Firestick due to the constant \"Web page Error.\" We were told the manager would call, but it's been three days since check-out, and we haven't heard anything. We've just booked another 3 night stay, but at another hotel.

6/10

Pleasant

07 Mar 2026

Raquel

I had no idea how to contact the shuttle. There was no number to call on the hotel. I kept calling the hotel itself but the line was either busy or it would just keep ringing. It wasn't until I had to google \"Comfort Inn shuttle\" that I was able to locate a completely different number, that I finally contacted the shuttle. The room itself, had greasy/oily handmarks on the bed headboard. One of the drawers was broken in the room. And the sink faucet came off the first time I used it. I did let management know that it was broken, so I wouldn't be charged for it, but every time I went to turn it on, I had to hold the base, and move the faucet at the same time so the entire thing wound't actually come off. Overall, the place looked like it needed some decent cleaning done.

Self

2/10

Poor

04 Mar 2026

Nick

Awful property. Owners not keeping up with maintenance. Bathroom sink facet not attached to the sink counter. No orange juice at the breakfast bar. Stale bread offered. A total waste of money.

Self

6/10

Pleasant

03 Mar 2026

Ralph

No housekeeping services. Old towels were put in the hallway, and you had to get your own new ones from the front desk. The room was generally clean, but the whole property needed to be renovated. The back entrance off the parking lot was never locked, I think it was broken and was propped open all night long. On the day we left, a shopping cart was in the bottom of the stairwell. Anyone could walk in and gain access to the hotel. The location was good right off the highway, but there looked to be other choices in the same location that would have been better.

Partner

10/10

Exceptional

02 Mar 2026

Brian

Breakfast got refilled promptly, gym was nonfunctional and could have used some weights; just 3 machines peeking thru the window.

Self

6/10

Pleasant

01 Mar 2026

Jeffrey

Room was in decent shape but stained bed cover.

4/10

Poor

28 Feb 2026

Thomas

The staff is nice. The breakfast is usually solid but the juice machine was broken. This was my 3rd time staying here. All 3 times the end has been awhile, almost broken. Sheets are wrinkled. The worst part is the smell of cigarette and marijuana throughout the whole hotel. Unfortunately will be going else where

Partner

4/10

Poor

26 Feb 2026

louis

Room was dirty! Toilet didn’t flush! Sink was clogged! Mini fridge was broke! Rec Room under “maintenance” breakfast was ok. But for three guys it was tolerable.

Family_with_children

2/10

Poor

22 Feb 2026

Michael

Staff is flat out rude.

Business

6/10

Pleasant

20 Feb 2026

Maria

Elevators were dirty, stains on walls and door. My sink was not draining well, I had to call for bath room to be cleaned when I got there. other than that the breakfast is big and rom was comfortable.

Self

6/10

Pleasant

18 Feb 2026

Jose

Cheap but ok. Shuttle service and driver were the best!

2/10

Poor

17 Feb 2026

Clara

Dirty room , ice bucket in room filled with trash and a RAZOR upon check in , clothes left over from previous stay , rude hotel staff , poor interior ( railing to the stairs taped up )

Friends_and_family Family

8/10

Excellent

16 Feb 2026

Nina

Clean room. Great breakfast lots of choices.

10/10

Exceptional

16 Feb 2026

Anthony

YES

Partner

2/10

Poor

15 Feb 2026

Jason

Arrived with a PAID reservation and was turned away being told the hotel was oversold.
Absolutely terrible. They had our contact number so if they knew there was a problem they should have called to make us aware of the issue so that we would not have been scrambling trying to find other accommodation at the last minute . Very frustrating and disappointing. It could have been handled much more professionally and with a customer first mentality.

Business_and_leisure Self

6/10

Pleasant

15 Feb 2026

Kelly

Hotel could use some updating… a little dingy and items were broke in the room (towel rack broken and laying on the floor, mini fridge made noise on and off all night). Bathroom floor cracked and shower looked stained. Walls were paper thin and we could hear entire conversations like they were in the room with us. No way to close the heavy drapes (only the sheer ones) so light came in from street lights and in the morning with the sun. The room was clean however and bed was comfortable. Decent for the price but wouldn’t stay here again if I had other options.

10/10

Exceptional

15 Feb 2026

BRIAN

Nice room, excellent amount of TV channels and breakfast options.

Leisure Self

8/10

Excellent

15 Feb 2026

Darlene

Staff was helpful

Leisure Self

10/10

Exceptional

11 Feb 2026

john

Very nice hotel, clean, friendly staff, quiet. Hot Breakfast options were quite good. Excellent value.

Friends_and_family Family

8/10

Excellent

11 Feb 2026

Noemi

Room was descent smelled a little like smoke. It was clean.

Business_and_leisure Partner

4/10

Poor

09 Feb 2026

Hannah

I don't really know what I expected, but this place was a nightmare!!
VERY outdated facility. Elevator was slow and looked to be in a poor state. Rooms were dated as well. Had to use a timer light switch to use the bathroom.
No access to a water fountain. Ice machine only had ice, no water dispenser.
Beware using the vending machines. I had medication that I needed to take. The only access to a drink I had was through the vending machines. I paid, the machine took my money and nothing came out. Went to the front desk only to be told they \"don't do anything with the vending machines\" and they \"can't help me.\" Told me to try again so I can waste more money. Not to mention zero contact information provided on the machines. I was very unhappy. Had to use SINK WATER to take my medication.
Earlier in the evening I had asked for extra towels to shower with. I was given a hard time and told my room was already stocked and asked if I \"checked my room\" Of course I did, that's why I'm here asking for more. Not to get a hard time. Reluctantly gave me ONE towel extra out of the pile of laundry she was already folding. Staff was rude and unpleasant. Couldn't tell you what any of their names are because no one wore a nametag. The only person I had a positive interaction with was who I presume was the manager during check in.
I am almost certain I got some kind of foodborne illness from the breakfast provided. I've been sick for hours and it was the only meal I had today.
VERY disappointed!!

Leisure Self

4/10

Poor

08 Feb 2026

Sue

Hotel needs much remodeling. T.V.

6/10

Pleasant

08 Feb 2026

Thomas

Room was okay-clean, but not thoroughly-staff was willing to address concerns. Breakfast was good. Stay was during snowstorms-snow removal was almost non-existent.

Family

4/10

Poor

04 Feb 2026

Michael

Several linens were dirty or on the floor. Garbage in common areas were full. Parking lot was difficult to navigate due to lack of snow removal. Lobby area smelled like marijuana.

Leisure Family

10/10

Exceptional

01 Feb 2026

Stella

Nice breakfast

Leisure Self

2/10

Poor

31 Jan 2026

Barbara Lynn

I booked the Comfort Inn Cleveland Airport through Expedia after calling the hotel directly to confirm shuttle service. Due to prior reviews, I specifically asked if a 9:30 a.m. shuttle would be available and was assured it would be. Based on that confirmation, I booked the room. I also advised we would arrive late due to a major snowstorm and arrived around 3:00 a.m.

Upon arrival, I was told the 9:30 a.m. shuttle was not available and was offered only an earlier or later option, defeating the purpose of choosing this hotel.

The room was in poor condition: beds poorly made, crumbs and garbage on the floor, damaged mirror, broken closet door handle, garbage under the phone, and the room was extremely cold due to the curtain being stuck in the window. I had requested a laundry bag at check-in and was told one would be in the room; there was not.

When I contacted the front desk, no solutions were offered. We were unpacked, had a flight to catch, and I did not want to wake my daughter to move rooms after finally warming the space. A space heater was eventually provided.

Around 4:30 a.m., I discovered the shower head was completely disconnected. A morning staff member was professional and provided a nearby room solely to shower, which was clean and functional.

Shuttle issues continued. I followed ALL instructions and waited over 30 mins, driver had not left! Still had no clear wait time. We paid out-of-pocket for an Uber. This was a disappointing and stressful experience.

8/10

Excellent

27 Jan 2026

Maria

Clean and good

Business Self

8/10

Excellent

23 Jan 2026

Romulo

Good location

Business Partner

2/10

Poor

22 Jan 2026

Sallie

Water dripping from ceilings, panels on ceiling missing, mold in bathrooms, blood on sheets. Lady at front desk was pleasant.

Leisure

2/10

Poor

19 Jan 2026

Dolores

Even when leaving, we were not able to get different times to the airport with the shuttle even though they were four hours apart. So we’re having to pay two different Uber times which ended up being $60. We are not able to eat breakfast at the hotel because I will tell you as a psychiatric nurse there were people seeing there that were definitely was trying from heroin or other severe narcotic medication’s who were grabbing and touching every food product there and so we did not want to touch or eat any food product there because they had not apparently washed and had numerous sores all over their faces and arms and were too afraid to eat any type of products that they may have touched while they were at Thursday. This was the worst host still say that I have encountered in the three years that I have been on the road traveling every Thursday to Monday and I will never stay at this hotel or recommend any people for my company to ever stay there. It was such a poor poor experience. We did not eat there. We did not have hotel surfaces such as house cleaning and then when we couldn’t even have hotel shuttle service when we needed it, that was the final straw. It was really the worst hotel experience I have experienced in the three years that I have been a traveling nurse on the road. I would not recommend this hotel to anyone.

Business

10/10

Exceptional

18 Jan 2026

Patrick

Nice place

6/10

Pleasant

17 Jan 2026

Cyrus

The door to the cabinet in my room was broken.
The toilet did not flush right
One of the lightbulbs were burned out.
From desk was not usually there

Business Self

8/10

Excellent

14 Jan 2026

karen

It was okay for the price

8/10

Excellent

13 Jan 2026

Jeantina

Something else

6/10

Pleasant

13 Jan 2026

Nancy

Staff was very nice and shuttle service to the airport was great

4/10

Poor

13 Jan 2026

Robert

Room had marks on wall, elevator dirty, had to call desk for tv remote and go get it, breakfast eggs and sausage cold …coffee taste like mostly water….pick another hotel!!

Business_and_leisure Partner

2/10

Poor

11 Jan 2026

Esther

Las camas casi rotas la bañera las camas y la ducha llenas de pelos de animales el aire acondicionado sucio la ropa de cama con sangre

Business_and_leisure Family_with_children

4/10

Poor

11 Jan 2026

Daniel

Main complaint, my main request when I checked in was clean my room during my stay. The request was noted at check-in. The next evening when I returned to my room it had not been cleaned.

Friends_and_family Family

8/10

Excellent

11 Jan 2026

Samantha

Smelled very smoky in the halls and area, but suited our needs otherwise.

Leisure Family_with_children

10/10

Exceptional

09 Jan 2026

Romulo

Good location. Nice service

Business

4/10

Poor

31 Dec 2025

Robert

Stayed there twice in 2016 and was great, not anymore. Dirty floors, elevator. Broken direction light in elevator, broken door handle on first floor men’s room. The tv in room was impossible to tune to desired stations. Will look elsewhere in future

Partner

10/10

Exceptional

29 Dec 2025

Gabrielle

Yes

6/10

Pleasant

29 Dec 2025

Tony

To be honest, the room was fine. Hot water and a comfortable bed no complaints there… my complaints come with it is regard to breakfast. Breakfast ends at 9 AM. I went at eight. They were completely out of everything including coffee. The girl that was working the food was busy talking on her phone and running the front desk and trying to manage food service as well.. I came down three times between eight and nine and finally at 9:45 she put out a few new food items.. and finally coffee right at 9 o’clock. The bread was empty. The Juice machine was not working at all. No sausage no potatoes and finally they got eggs at 8:45..

Leisure Partner

8/10

Excellent

25 Dec 2025

Judith

The hotel was worth the price. Yes the breakfast selection was good . It was prepared well.the staff is friendly and the check in was fast . The room was clean . It looks like the repairs if property were performed by amateurs. Over all worth the price.

Leisure Family

6/10

Pleasant

11 Dec 2025

phillip

paper thin walls, noisy, can hear everything in adjoining rooms, noisy elevator

Business Family_with_children

10/10

Exceptional

10 Dec 2025

Amy

My room was clean, quiet and the bed/bedding and pillows were the most comfortable ever! I wanted to take that all home with me lol
Breakfast~ it is enough for me and when I get there after a 12 hour shift of working all night, it's nice to just grab some breakfast and head to my room. I do wish there was ice the lemon water for a cold drink on my way back out to work in the evening. I do enjoy my stay here and I will stay again

10/10

Exceptional

10 Dec 2025

Olivia

It’s was nice and peaceful

2/10

Poor

07 Dec 2025

Greg

Entire facility is filthy, stinks. Common bathroom and the main floor had no toilet paper holder nor paper. Inside bathroom door handle broke and had what looked like a metal coat hanger as a doorknob.

Partner

10/10

Exceptional

06 Dec 2025

Anatoly

All was great

Friends_and_family Family

10/10

Exceptional

06 Dec 2025

Olivia

I enjoyed my time

10/10

Exceptional

04 Dec 2025

Amy

Clean, quiet and comfortable

2/10

Poor

02 Dec 2025

Gamalier

There was a strong smell of cigarettes and old carpet, a very loud fight broke out between a couple, there were some hard blows exchanged, and to top it all off, there was no water in the hotel for four hours. It was awful.

Friends_and_family Family

4/10

Poor

01 Dec 2025

Andrea

Bath tub Was Not cleaned, Sheets had stains on them.

6/10

Pleasant

01 Dec 2025

Isaac

Need to be better

8/10

Excellent

29 Nov 2025

Elizabeth

Staff doesn’t bother you but are there promptly if you need them, rooms need updating but they are better than other hotels across the street from them..linens can be yellowed or stained but it’s good for what it is. I would stay there again

4/10

Poor

29 Nov 2025

Daniel

The entire place is run down. I have been staying here for years, no more.

Friends_and_family Family

4/10

Poor

24 Nov 2025

S A

Shower rod needs immediate replacement. I found it impossible to choose between showering and keeping the curtain pulled to. I eventually opted to just shower.

4/10

Poor

23 Nov 2025

Ashley

I want to start this review to say that the staff was absolutely wonderful. We were checked in quickly.
We did noticed the breakfast was served on time, and a busy but well stock in quaint.
As for the property in the room, not only is there. A lot of cosmetic issues in the hotel and the roomto fix. They were noticeable. Our sheets were dirty. The bathroom had mold, and some of the lights in our room did not work. Sadly it was communicated but not fixed. As our stay was short.

Business Friends

2/10

Poor

21 Nov 2025

Sally

My reservation was declined by some company I never heard of. ? it was a scam

10/10

Exceptional

10 Nov 2025

Elizabeth

Good rooms, no pests, quiet, staff is accommodating asf, and their breakfast is awesome. If I had to complain I’d say they need to up their coffee game, it’s yucky.

Leisure Self

4/10

Poor

08 Nov 2025

Christine

Room was clean, bed comfortable. Main areas need a good cleaning and renovations. Staff was nice.

Leisure Friends

8/10

Excellent

02 Nov 2025

Michael

Stay was fine

6/10

Pleasant

31 Oct 2025

Charlie

Window shades were broken. Small stains on sheets. Dirty shower head.

6/10

Pleasant

29 Oct 2025

Carter

Elevator was out of service which made it worse because my floor was on the third floor. The bed sheets were dirty and the workout room was out of order. Pointless stay for the price I paid.

Leisure Partner

10/10

Exceptional

27 Oct 2025

Arla

No problem

Leisure Partner

10/10

Exceptional

26 Oct 2025

Shuhfan

Parking is easy, breakfast is good.

2/10

Poor

26 Oct 2025

Stanley

If you enjoy filth and every thing not to work, then this is the hotel for you. Every elevator was out of order, window was broken in the room. Mini Fridge didn’t work. The ironing board is 100 years old and the iron had black stuff all over it. Every single floor I walked across was disgusting. I would NEVER recommend this place.

Business Family_with_children

10/10

Exceptional

23 Oct 2025

Tiera

GREAT EXPERIENCE

Business_and_leisure Family

10/10

Exceptional

22 Oct 2025

George

Workers were polite & efficient

6/10

Pleasant

17 Oct 2025

Christopher

Room was not very clean. Couldnt see out the window. Chair and table were broke. Bathroom filthy. Bed cover was stained. Staff were very nice.

Leisure Friends

2/10

Poor

14 Oct 2025

Robert

the breakfast was horrible, oatmeal looked poor,,all the yogurt was outdated by years,,some of it was 2 years old, there was no decaf coffee as they don't make it. We really could not eat anything. The hallway area of the room we were in had no light as it was removed. it was hard to find a luggage transport. the fitness room was closed. There is not one good thing I can say about the place. the room air conditioner blew at the bed and could not be adjusted. jeez,,never again.

10/10

Exceptional

11 Oct 2025

Camela

Dirty bathroom

Bath tub had not been cleaned. Dirty finger prints on wall and used product still in the tub.

Partner

10/10

Exceptional

11 Oct 2025

Emily

Thank you for being so pet friendly! We had a great stay with our dog. Clean room, great staff, very nice breakfast. Thank you!!

Business Pet

8/10

Excellent

01 Oct 2025

Brooks

Needs work!

Our stay was just ok.... maintenance was lacking and highway noise was an issue for us. Proximity to the highway (I-71) is a plus, as well. This is a convenient location.

2/10

Poor

30 Sep 2025

Chandra

This was the second to worst hotel experience I have had in my life. The hotel was not clean with dust piles in the hall was along with dirt and debris as if the the hallways weren’t vacuumed or walls washed in weeks.

The room seemed damp and you could see the piles of dust, hair and particulars on the floor. When I looked at the bed you could see that it may not have been kept nor cleaned (walls headboard wiped down). There were piles of hair, dead bugs in webs and used confers underneath the headboard. Disgusting!

I walked out and demanded my money back!

Friends_and_family Family

4/10

Poor

29 Sep 2025

Tulasa

Hotel is very outdated

6/10

Pleasant

26 Sep 2025

Gwen

The room was clean, parking was very easy, didn't see staff much though staff for the breakfast should have been more attentive

Friends_and_family Friends

4/10

Poor

10 Sep 2025

spurnetta

The person that checked me in after hours was very nice, everything after that was down hill. The breakfast was okay. The floor in the breakfast area was very sticky, and the attendant was rude, along with housekeeping. They're banging on the door and sitting outside the door, waiting for me to come outside.0

10/10

Exceptional

04 Sep 2025

Jamil

Nice people

Leisure Family

2/10

Poor

03 Sep 2025

Ruth

Very unclean. Towel bar fell off wall. Breakfast nook floor sticky everywhere at 6:30 in the morning.
Daughter-in-law took pictures of bacon on chair, blood on linen, etc. Not staying here again!

2/10

Poor

01 Sep 2025

Felicia

I will never stay here again!
It was a horrible experience… not sure what happened to this place but this was my favourite place at one time and now it has literally gone down the drain…. This will be my last stay!

Leisure Family

6/10

Pleasant

01 Sep 2025

Drocko

The staff was awesome. It's an older property but fairly clean and decent.

Leisure Family

8/10

Excellent

22 Aug 2025

Bhaskar

Great service

The front desk, house keeping & breakfast staff were all great. Shower pressure was excellent. Room was kept well. Common areas and the lobby areas can be kept cleaner.

Friends_and_family Family

2/10

Poor

19 Aug 2025

David

This hotel was disgusting. Our bed had multiple blood stains on theatres and liens. Hand prints on walls and smelled like awful. The internet didn’t work and there were holes in the ceiling obviously needing repairs.

Leisure Partner

2/10

Poor

19 Aug 2025

Thomas

Left after issues discovered

First room had a bug issue...talked to the front desk and was moved to the second same issue....and wasnt one or two..

Friends_and_family Family

2/10

Poor

18 Aug 2025

Millicent

Staff was very rude and rooms very dirty

Business Self

2/10

Poor

17 Aug 2025

Adam

Bed sheets had dirt on them and drains were clogged including the toilet. Also couldn’t check in on time as they didn’t turn over room

2/10

Poor

17 Aug 2025

Kristen

Unauthorized use of credit card!

I booked through this site and selected pay at property. We drove 3 hours to get there went to check in and was told my reservation was cancelled. I asked why and I was told they ran my card prior to me being at the property and it was declined so my reservation was cancelled. I’m not sure why they used my card without my permission or without me present but it’s fraud. We then tried to book another room there and they tried to charge me $50 more for a new reservation.

Friends_and_family Friends

8/10

Excellent

17 Aug 2025

Diane

Close to airport. Need automated doors for easier entry and exit with luggage. Mold presence in shower.

4/10

Poor

16 Aug 2025

Kelly

The pool is closed and now a swamp and the interior was run down. Shower and bedding was stained.

Leisure Family