Name: Best Western Plus Strongsville Cleveland
Address: 15471 Royalton Rd, Strongsville, 44136, US

2/10

Poor

25 Jul 2026

Mehmet Eren

The hotel manager and staff are abusive and disrespectful, there are cockroaches in the rooms, and the sheets are very, very dirty. Breakfast is an absolute disaster.

6/10

Pleasant

25 Jul 2026

Orayme

Overall, my stay had both positive and negative experiences.

Less than an hour after checking in, a staff member came to my room because someone had complained that we were being too loud. I was traveling with my three children, two of whom are autistic toddlers. I explained that my children have autism and that while I do everything I can to help them regulate, there are times when sensory overload, meltdowns, crying, or self-harming behaviors can make them louder than other children. Unfortunately, he didn’t seem to understand or show much compassion and simply told me we still needed to keep the noise down.

After that interaction, I called the front desk to ask about checking out early and getting a refund for my remaining nights because my children deserve to stay somewhere they can be themselves without feeling like they’re a problem because of their disabilities. Thankfully, the woman at the front desk was incredibly kind and understanding. She listened, understood what autism is, and moved us to another room farther away, which I truly appreciated.

The downside was that the new room didn’t have a microwave. I called and was told someone would come up. but no one ever did. We stayed another 4–5 nights without one, which meant spending extra money eating out since I couldn’t heat up food for my family.

There were definitely some positives. The breakfast was excellent—I’d give it a 10/10. I loved that they changed some of the menu items each day instead of servin

2/10

Poor

25 Jul 2026

Marsha

Filthy. Trash and laundry lined the hallways. First room we were assigned had furniture laid over, trash bags in the closet, and no bedding on the beds. Bathrooms were full of mold.

2/10

Poor

23 Jul 2026

Sujata

They charged me extra

10/10

Exceptional

23 Jul 2026

Tenzin

None

10/10

Exceptional

23 Jul 2026

yehuda

Good place and good service and average breakfast

8/10

Excellent

22 Jul 2026

Tennyson

Was a good experience

8/10

Excellent

22 Jul 2026

Kelly

The hotel was nice.
Could use some remodeling.
Room was clean.
Linens were clean.
Bed and pillows very comfortable.
Very nice pool
Breakfast was good

Would stay again

2/10

Poor

22 Jul 2026

Joshua

Room door was left open after staff cleaned. Only found out 10 hours later after returning to hotel room. Bathroom shower panels falling apart. Fan didn't work. Ceiling peeling off. Marijuana smeel seeping into room from other guests rooms.

8/10

Excellent

21 Jul 2026

John Tyler

Breakfast was pretty good.

Self

6/10

Pleasant

21 Jul 2026

Stacey

Had the do not disturb sign on door and they still entered room to clean it when asked not to.

Someone came in room at 1030 at night turned light on and when said something to them they turned light off and left.

Completely unacceptable

Friends

8/10

Excellent

20 Jul 2026

James

No

Self

8/10

Excellent

20 Jul 2026

Cynthia

Staff went out of their way to be nice.

Friends_and_family Family

4/10

Poor

19 Jul 2026

Robert

Poorly maintained hotel bad pillows, not clean food stains on the wall

Partner

8/10

Excellent

18 Jul 2026

Jerica

El desayuno fue muy bueno , la picina el agua estaba un poco fría pero el domingo en el día estuvo cerrado

Partner

2/10

Poor

18 Jul 2026

Paolo

The issue with my stay was the complete lack of management when it comes to dealing with guest who disturb other guests.

I could not sleep because of a large number of extremely loud, screaming, slamming doors, running through the hallways drunk guests from approximately 1130 pm through 3 am.

Multiple calls for help to the front desk and guest services unanswered.

Completely UNACCEPTABLE for $168 a night.

The place is clean the staff is nice but if you want to sleep you are rolling the dice.

Self

10/10

Exceptional

17 Jul 2026

Pamela Boggs

Our room was clean and comfortable. We enjoyed our stay. But Monica was the most helpful. She was so friendly and helpful. She was able to answer any questions or concerns we had and always pleasant. Will be staying there every time we come to town.

Business

8/10

Excellent

17 Jul 2026

Avery

It's a good value for what it is. Good amenities and nice hot breakfast with lots of options. Rooms need some updating and repairs, but were otherwise clean and nice.

Pet

10/10

Exceptional

17 Jul 2026

Shakelliah

Great stay! I would highly recommend this hotel to anyone.

Friends_and_family Family

8/10

Excellent

16 Jul 2026

Fasika

Front desk employed not friendly welcome
Even I ask a qution not polite answer

Family

10/10

Exceptional

16 Jul 2026

Rebecca

Best breakfast I have ever had at a hotel. Beds were super comfy. Room was clean and air ice cold. Only thing I wish we had was a microwave in the room but we used the one in the lobby. Friendly staff. Great experience!!

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

Sandra

Essam at the front desk is awesome! Thank you for your help this past weekend!

Self

10/10

Exceptional

15 Jul 2026

Danette

Buffet breakfast was great! I recommend the farm fresh yogurt out of the machine. It was very rich & creamy.

Friends_and_family Family

6/10

Pleasant

15 Jul 2026

carl

The staffs should have matching clothes. The floor in the entrance and hallway was dirty . The staff sounded be more friendly. Breakfast was good. Room was clean

Self

8/10

Excellent

14 Jul 2026

Anand

It was good

Family

2/10

Poor

14 Jul 2026

Craig

We were very late arriving and they said we couldn't check in because the computer was locked and no one could check in. We left due to this.

10/10

Exceptional

14 Jul 2026

Todd

Great place to stay. Excellent all around.

Partner

6/10

Pleasant

13 Jul 2026

Ryan

Easy to find and access great pool size! But bathrooms were little out dated and couldn’t run a bath because there was no plug to fill the tub up. Couldn’t find ice besides first floor but when spoke to front desk they immediately told there maintenance about it.

Friends_and_family Family

8/10

Excellent

13 Jul 2026

Matt

I would stay again

10/10

Exceptional

12 Jul 2026

Kathleen

I didnt expect much for the price, but lobby was beautiful, clean, smelled good. Ladies behind the desk are super nice. The room too was clean and smelled nice (we carry air freshener 😬, but didnt need it. Thanks for that. Small things need attention, but over all- wonderful stay.

Partner

8/10

Excellent

12 Jul 2026

Dhanajee

Overall good place to stay if staying just for night.

10/10

Exceptional

12 Jul 2026

Laura

The room was nice clean and comfortable! My kids enjoyed the pool the staff was very friendly and helpful we will definitely stay again Ty!

Family_with_children

10/10

Exceptional

11 Jul 2026

Kirsha

Great hotel nice staff enjoyed the pool and the bartender was awesome.

Friends_and_family Family

6/10

Pleasant

11 Jul 2026

Vincent

Pool was closed 😢 but great people

8/10

Excellent

10 Jul 2026

Mooney

Too expensive but had to stay there

Family_with_children

10/10

Exceptional

10 Jul 2026

Koeen

We stayed one night. We were very comfortable.

Family

2/10

Poor

09 Jul 2026

Blair

No hot water. Toilet stopped flushing after day 2, thankfully we were leaving.

Partner

6/10

Pleasant

08 Jul 2026

Keisha

The hotel was essentially located very easy to access off of the highway close to malls and food shopping. Friendly staff, however we were without hot water for our staff. We were told that the Water would be working and on but the next day, no hot water cold shower it is we didn't come for swimming, but the pool was also down. The room was clean fairly. I'm not too picky but their work a few things forgotten about woke up in the morning with a leaky toilet. We were always staying overnight so if so, it well the bed was very inviting and extremely comfortable !!!!!! the breakfast was a nice amenity not to complain about

10/10

Exceptional

08 Jul 2026

jesse

Everything was. Pretty good. Only issue I had was the. Eating area where breakfast is was Quite Warm

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Sharmeka

The property was very clean. There were no dislikes.

8/10

Excellent

07 Jul 2026

Kelly

The pool was closed, but they had a huge selection for breakfast

2/10

Poor

07 Jul 2026

Sarah

Mold in bathroom with wallpaper attached with staples. Sure there was more mold behind it. Didn’t offer an apology or an upgraded room. Ice maker on floor didn’t work and no microwave in room. We left and now have to see if we can get our money back.

2/10

Poor

06 Jul 2026

Leena

There was absolutely nothing to like about this property. All of the rooms smell horrendous. My family and I walked into the hotel there was a huge fan on and no air conditioning. We got into the room there were spider webs at the top of the ceiling. The bed sheets and pillow case had red spots (blood) even the towel. We tried to shower and had to wait hours and hours for hot water to run in the shower. My son went to shower first and felt only cold water and was screaming non stop. The towel even looked like it had blood or poop stains. We booked this hotel months in advance and then was put into a first floor room we kindly asked to switch to an upstairs room and the receptionist was rude. The entire stay she was rude. Rooms had no microwaves.

Family_with_children

10/10

Exceptional

06 Jul 2026

Rashawn

the staff was friendly and helpful

Self

10/10

Exceptional

05 Jul 2026

Modebayo

Well Organized rooms and great breakfast!

Family_with_children

10/10

Exceptional

04 Jul 2026

Lei

It is clean room, wonderful breakfast. Everything is good.

6/10

Pleasant

02 Jul 2026

Nicole

You get what you pay for. Was pleasantly surprised by the food at the hotel bar. Lovely bartender/ server as well.

Family_with_children

8/10

Excellent

02 Jul 2026

Shad

Hotel is nice. all main areas BREAKFAST, ELEVATOR, HALLEAYS, ENTRY have no air conditioning with no estimated date of fixing. Seems likes its been broken for awhile and owner is not fixing. the room air conditioners do work great with no issue. breakfast is good but ur in heat. rooms are decent. the blackout shade in room i was in was partially broken....

10/10

Exceptional

02 Jul 2026

Elizabeth

Complimentary breakfast was much better than usual!

Friends

8/10

Excellent

02 Jul 2026

melissa

Traveled with the grandkids and it was a great stay. Pool is large, room and beds comfortable, breakfast was delicious.

Family_with_children

10/10

Exceptional

01 Jul 2026

Jeremiah

For the price, excellent for what you pay for.

Partner

6/10

Pleasant

01 Jul 2026

Lynne

Carpets were stained. Tub was peeling its coating. No AC in breakfast area. Witnessed front desk attendant arguing with an incoming guest. Made me extremely uncomfortable. Questionable characters in the main lobby hanging out using foul language. Just not a nice atmosphere.

Self

6/10

Pleasant

01 Jul 2026

ziad

ac was not working on the ground floor or in the breakfast area.

Partner

10/10

Exceptional

30 Jun 2026

Anna

Experience was great, we will be back

Friends_and_family Family

6/10

Pleasant

30 Jun 2026

Dean

Lobby had a smell to it, like old houses do. AC was out in common areas and it’s 95 degrees in summer.

Family_with_children

8/10

Excellent

29 Jun 2026

Catherine

The front desk person delayed his break to help me and my friend (both handicapped) get our luggage to our room. The accessible room was tight, but we made it work.

Friends_and_family Friends

2/10

Poor

29 Jun 2026

Mouhamad

They were very rude the old lady and Sam they called the cops on us and refused to help us the worst customer service ever

8/10

Excellent

29 Jun 2026

Daysha

This was a very nice place to stay. My only complaint was towels were not stocked at swimming pool and towel rack was not properly put on wall and kept falling.

Family_with_children

4/10

Poor

28 Jun 2026

Jean

The room is the only I like the rest dont like

Partner

8/10

Excellent

28 Jun 2026

Yasser

Breakfast was good

Family_with_children

10/10

Exceptional

27 Jun 2026

Richard

Very nice, helpful staff, quiet stay. Air conditioning wasn’t working very well but other than that it was a nice stay.

Friends_and_family Friends

8/10

Excellent

27 Jun 2026

Schalyn

It was nice and clean

Self

10/10

Exceptional

26 Jun 2026

Sam

Great place to stay and relax.

8/10

Excellent

26 Jun 2026

paul

The property and staff are definitely better than the review average.

Self

10/10

Exceptional

26 Jun 2026

Anna

Had a great time, came and stayed two days as a surprise trip for my 2 boys to go to the big ass stadium tour with jelly and posty, location was great, staff was great, my youngest loved the pool. Breakfast was good, will be back to stay if we are in the location again.

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

Lynne

Gym could be maintained better. Room was clean and felt fresh. Staff was quick to check us in. I would definitely return to this hotel. Great value for price.

Family

2/10

Poor

26 Jun 2026

Darrean

The front desk lady named Monica. refused to let us I have our room. So I wasted a hundred and sixty dollars plus I didn't get my $50 deposit back. All because I was talking to my girlfriend and she thought I was talking to her. And that was not the case. Would not recommend anybody staying there. They raised their rates really high. For no apparent reason, just because they can every time i've stayed there, I never got my deposit back even though sometimes when I go there, there wouldn't be a deposit.Which was really confusing to me?And that's why she wouldn't let us book our room because I was saying how I never go my deposit back from the other times I stayed

Partner

10/10

Exceptional

26 Jun 2026

Becky

We really enjoyed our stay . The breakfast was excellent both days we had it..We really enjoyed the pool didnt have that strong chlorine smell to it. Staff was all very nice .Room was clean.

Partner

8/10

Excellent

26 Jun 2026

Felix

Overall, the hotel is great, but some things need to be taken care off like the shower tubs are getting clogged. I been in this hotel more than 10 times during last 4 months, I'm noticing the water keep taking longer to be drain no matter what floor you're staying in.

Self

6/10

Pleasant

20 Jun 2026

Tiffany

There were stains all over the room (we think hair dye), the curtains were broken/ falling off their hooks, and there was no way to close them to block out the light without covering the AC vents, but the beds were very comfortable and the lady at the check in late at night was super nice and helpful.

Friends_and_family Friends

10/10

Exceptional

20 Jun 2026

Shannon

Great little weekend away. Clean room and good staff :)

Friends

8/10

Excellent

18 Jun 2026

Thomas

Unable to get housekeeping to make the bed on a daily basis. Also couldn’t get housekeeping to leave coffee cups or K cups in the room.

Self

6/10

Pleasant

17 Jun 2026

David

Always have issues with the pool and elevators. Normally shut down or not working

Business

6/10

Pleasant

16 Jun 2026

Katie

Initial thought was thay it looked like a very nice place. The front desk staff were nice. Within 15 minutes of checking in, someone knocked on the door and barged in with a key. A man asked if we just checked in amd then left. The lady at the front desk advised it was housekeeping, saying that he heard a noise or noise complaint, so was checking. The pool was very large, though people were outside with the door being propped open. The hotel was quite loud.

Family_with_children

2/10

Poor

15 Jun 2026

Anna

Got the room for the pool and it ended up being worked on so we couldn’t use it at all. I wish that had been communicated before my stay and not just at time of check in because my card was already charged.

Family_with_children

4/10

Poor

14 Jun 2026

Valerie

There was no air conditioning, only one elevator working,

8/10

Excellent

14 Jun 2026

Anthony

Good breakfast. Good location

Self

10/10

Exceptional

14 Jun 2026

Catherine

Loved our room it just didn’t have a microwave in it which sucked but other then that we loved the room and the hotel itself

Partner

4/10

Poor

12 Jun 2026

Katherine

No housekeeping 24/7. Stayed 8 days(7 nights) has to keep requesting for room to be cleaned, constantly asking for fresh towels and wash rags.

Partner

10/10

Exceptional

12 Jun 2026

Felix

This is a great place for a great price!

Business

10/10

Exceptional

10 Jun 2026

Pamela Boggs

Easy check in, quiet. Loved our stay for work.

Business

10/10

Exceptional

09 Jun 2026

Nancy

One of the best hotel breakfast. Huge pool

Friends_and_family Friends

8/10

Excellent

08 Jun 2026

Jaqueline

The room was very clean, the only issue was that we had to wait a couple minutes even before 3pm, the check in time, to be able to check in bc the hotel was very busy and the room wasn’t ready, but staff got on it and all good.

Friends

2/10

Poor

07 Jun 2026

Hany

Bad stuff on the reception

Family_with_children

2/10

Poor

07 Jun 2026

Amgad

I arrived at 3:30pm yesterday and they informed me that the room is not ready and told to come back at night when they have an available room, then I arrived at 11:30pm, they told me that sorry the hotel is over booked and there’s no room for me, I stayed 3 hours with my family, kids on the street to find another hotel to just sleep,
They ruined my stay, it was terrible staff, terrible management, and they don’t care about us and even didn’t make any effort to find another room in another hotel,
I don’t recommend this hotel at all.

Family_with_children

10/10

Exceptional

06 Jun 2026

Chrystal

Our room was so tidy and cozy and the staff were so kind and helpful. We will be sure to return on our next road trip!

Family

10/10

Exceptional

06 Jun 2026

Joe

Great time.

Pet

10/10

Exceptional

04 Jun 2026

jasjeet singh

Rooms were very nice for the price point. Staff was super rude to every customer. Should definitely work on customer service.

Business

10/10

Exceptional

03 Jun 2026

Robert

Room was 58 degrees upon entering. Did respond to thermostat change

10/10

Exceptional

01 Jun 2026

Doris

Breakfast was great. Staff is very friendly. Room was clean.

Family_with_children

10/10

Exceptional

01 Jun 2026

Johnny

A good comfortable place to rest, nice room, great beds, and very clean.

Family

8/10

Excellent

31 May 2026

Shannon

Good value, okay experience. Good enough overall, but staff could use better training.

Partner

10/10

Exceptional

30 May 2026

RAHUL ARUNRAO

After our nice experience we stayed again here on our way back from New Jersey. They have very good free breakfast that is included in room cost.
We will stay here again in the future if travel the same route.

Family_with_children

10/10

Exceptional

30 May 2026

RAHUL ARUNRAO

We liked Clean rooms, free breakfast was included. Also location is right by the highway. Friendly staff and lots space for free parking.

Family_with_children

4/10

Poor

30 May 2026

Josephine

This is the second time I’ve stayed at this hotel. This time after calling the front desk when I first checked in to get a coffee maker that worked, I ended up having to go down to the front desk to get it myself. They have no maintenance, no housekeeping, the people at the front desk I are poorly trained and they struggle to get you checked in. Oh, breakfast was cold again. This is one hotel I will bypass every time I go to the Cleveland area.

Partner

8/10

Excellent

30 May 2026

Rabea

It’s a nice place to stay but need to work more.

Family_with_children

2/10

Poor

29 May 2026

jordan

The hotel its self was alright. The room was a nice size. We had a pull out couch but with no sheets or pillows to use with it. We requested them 3 times and the finally brought them at midnight. We have 3 small children, so we just went out and got our own. We also requested more towels twice and never got them. The fire alarm went off a total of 8 times in the 2 nights we stayed there. We got this hotel for the pool. The night we swam with our children, a party was going on and there were 10 teenagers along with a \"guardian\" who were all drunk and high. They were vaping in the pool. Again this was with my children there. Along with 2 other families. They kept falling and swearing and then they started to fight. Thats when we left. Unacceptable.

Family_with_children

10/10

Exceptional

28 May 2026

Martin

Fantastic all around.. will come stay again….highly reccomend.

Partner

6/10

Pleasant

27 May 2026

Glenn

The hotel is an older property but well maintained. The pool has been closed for a long time and is still closed although it should have opened last month.

The hot shower is tepid.

Staff is friendly and helpful. Convenient location just off the interstate.

Self

10/10

Exceptional

27 May 2026

Verified traveler

Nice hotel, conveniently located, friendly staff, very clean rooms

Self