Name: Ramada by Wyndham Cleveland Airport West
Address: 22115 Brookpark Rd, Cleveland, 44126, US

8/10

Excellent

21 Jul 2026

Mary

Room was nice, bed was comfy
but bathroom wasn't very clean. Edges of tub and baseboards were very dirty

Self

2/10

Poor

19 Jul 2026

Carolyn

The property would not allow me to change rooms,the sink in room and refrigerator was broken, looked like the walls needed to be painted, The pool was closed off in a 90 degree day,

Partner

2/10

Poor

19 Jul 2026

Winfred

This is not a hotel…it’s a Motel! Very outdated and dirty! The tub, shower and sink were dirty! The room had a very strange odor, the air conditioner was very loud, the bed was uncomfortable and squeekes every time we moved!! Certain channels on the tv had a glitch, and our tv wasn’t even working when we got there…we did call and the staff was more than happy to come and get the tv going. The only good thing about this Motel is the staff. We also felt unsafe, we only booked this room because all the other hotels were booked. I give this motel a 0 out of 10!

Partner

6/10

Pleasant

17 Jul 2026

Ivan

It is an ok hotel for the night. Not a long stay. It needs maintenance. For some reason it didn't give me a sense of security.

Partner

10/10

Exceptional

17 Jul 2026

Allan

Good place to stay

Friends

10/10

Exceptional

14 Jul 2026

Kyle

Room was clean and staff was quick to help when I couldn’t figure out the tv.

Self

4/10

Poor

12 Jul 2026

Janeen

The cost of the room was approximately $110 for one night . The room that I had booked was not cleaned regarding the sink and the bathtub area. Oh It was not cleaned by the cleaning staff. The beds was made up in very good condition, but the bottom leg of one of the double bed was not sturdy to the point it could’ve broke the bed frame. The hotel staff is not taking good details of the bedroom furniture if something needs to be replaced. Also, the pop machine was not plugged up on the second floor. It was unplugged which this is not a good amenity if you’re trying to provide services for snacks and pop for people traveling from places to stay at your hotel Also the hallway going to the second floor had a terrible odor and it didn’t smell fresh. Staff was very friendly and nice. But I would not stay at this hotel ever again due to the cleanliness of the room.

Friends

8/10

Excellent

09 Jul 2026

D

Staff was nice

Partner

4/10

Poor

07 Jul 2026

Taylor

My daughter and I had to stay over night in Cleveland just to get some shut eye before we hit the road again because we had been driving for hours and I wish I had just paid a little more and stayed up the road. The beds had thin sheet metal under them and every time the bed was touched you could hear metal popping, and they were super hard and uncomfortable. Not to mention a neighboring room of kids had a super loud party until the early hours of the morning, so we got no rest.

Family_with_children

10/10

Exceptional

06 Jul 2026

ESTEPHANIA

Over all Great experience!

8/10

Excellent

05 Jul 2026

swarna

Front desk staff was very helpful ,shuttle to and from airport was very helpful.Service was ontime .

Family

6/10

Pleasant

04 Jul 2026

Jefferey

Average place to stay , worth what we paid! Rooms were clean

Partner

2/10

Poor

01 Jul 2026

Donald

Dirty carpet, run down outside. Noisy and doors that stick. DIY hotel repairs. Plenty of parking. Hotel shuttle is not free, cheap but not free and they only come when you call. Staff was argumentative. Had to switch rooms because of noise. Pepsi machine not even plugged in, lamp in entry not functioning, door in bathroom would not close, air conditioner extremely noisy in comparison to others I stayed in this week.

Friends_and_family Family

4/10

Poor

01 Jul 2026

Ashley

Dirty, needs to be cleaned up

Family

8/10

Excellent

30 Jun 2026

John Thomas

B

10/10

Exceptional

29 Jun 2026

Sandra

Perfect and great location. Amazing price and fantastic breakfast. Highly recommend

Partner

4/10

Poor

29 Jun 2026

Mariana

A/C vents dirty, no conditioner in the container, attempted to connect to the tv to watch tv and it would not work. Breakfast was a bunch of items labeled as “great value”.

Bed was very comfortable and easy check in and check out process. Quiet stay and friendly staff.

Overall the biggest amenity is that it’s close to the airport.

Family

4/10

Poor

28 Jun 2026

Abigail

Parking was safe, staff at counter were clear on check-in instructions but charged $25 for early check-in and an $80 security deposit which was not expected as I've never payed a deposit in any hotel I've stayed in the past. Room was decent but not many amenities like microwave or fridge. Beds were comfortable and air condi was in working condition

Partner

2/10

Poor

28 Jun 2026

Sheron

Closeness to airport. Reasonable price. Staff was not present waiting time was ridiculous

2/10

Poor

28 Jun 2026

Tajma

The manager was rude. When he picked me up from the airport, he told me he almost left me even though I got there right at 1:00 like I was told to. They tried to charge me for a full night even though I got there the same day as my check in. I wouldn't recommend this hotel to anyone.

Self

4/10

Poor

27 Jun 2026

Jenny

The hotel appeared a little rundown and deserted. Me and my son did not feel safe and ended up checking out.

Friends_and_family Family

4/10

Poor

26 Jun 2026

Evan

When choosing hotels I usually stay with brand names because it implies a certain level of quality control, but clearly not in this case. The bed was a metal platform bed that created loud enough to wake me every time I rolled over. You could see daylight under the door to the room through the 1/4in gap between the door sill and the bottom of the door. The flooring isn't lined up with the walls so there are sharp corners that aren't safe if you have kids. The bathroom door was missing a chunk out of the bottom of it. Tons of paint overspray all over the floor. Overall I was shocked that Wyndham would accept being associated with this property

Self

10/10

Exceptional

24 Jun 2026

Tamara

Clean room. Plenty of hot water for the shower. Large fridge--approx 3 ft tall. No freezer. Beds were comfortable. Plenty of towels. I would book with them again.

Family

6/10

Pleasant

22 Jun 2026

Omar

Room clean , air conditioning good and parking good

Friends_and_family Family

4/10

Poor

22 Jun 2026

Carmen

Breakfast was cold…. The food obviously gets bad if doesn’t have the right temperature people can get sick because that… i even told the guy at the lobby an he act like he didnt care… everything else was ok!

Partner

10/10

Exceptional

21 Jun 2026

Tyrone

Live it

Self

6/10

Pleasant

17 Jun 2026

javier

Convenient to take an early flight

Self

2/10

Poor

14 Jun 2026

masoumeh

Stay away

Self

2/10

Poor

12 Jun 2026

Mohamed

Place is not properly advertised. It’s a motel. Felt very unsafe.

Partner

4/10

Poor

12 Jun 2026

Ben

No hot water, bed had a metal frame and weak spring mattress.

Self

6/10

Pleasant

10 Jun 2026

michelle

Very limited breakfast, and the hot food was not even warm. No ketchup or hot sauce… bare minimum!! The only good part of the stay was the bed!!!

Family

4/10

Poor

10 Jun 2026

Tammie

The check in process was a bit irritating. I requested an early check in because my flight came in at 9am. When I arrived at 10am, I was told that the property was booked full the night before, the cleaners had not arrived yet and I would have to wait at least two hours before I could check in. In addition, I was told that I would have to pay an additional $45 for the early check in which was not told to me when I made the request. I slept in my car until 3pm. I checked in at 3:20pm to avoid the extra fees.
The room was ok. No microwave in the room, but it does have a fridge. They have a microwave in the breakfast area for you to use. It was really clean too. The chair in my room was heavily stained. The bed made noise as if the frame was not connected properly. I went to shower the next morning and there were no towels, only hand towels and wash cloths. I booked for one night and wasn’t wasting time to call for them to deliver towels.
The lobby had broken washing machines on both sides of the walkway. The Cleveland PD executed a warrant two doors down from my room. It wasn’t the safest place but it worked for the night.
The parking lot had several potholes and definitely needed some major repairs, a slurry and new striping.
I am feeling less than confident in Hotels.com after my last two bookings. I am not expecting luxury for the prices that I paid. I am expecting to feel safe and cleanliness. This may be my last booking with them.

Self

2/10

Poor

08 Jun 2026

Celia

The floors were very dirty. The bathroom had smashed bugs on the wall. The toilet base was beyond disgusting. The bathtub coating was missing a big piece.
The staff were helpful and friendly.

Pet

2/10

Poor

08 Jun 2026

Nour

This is a motel not a hotel. It was not clean.

Friends

6/10

Pleasant

08 Jun 2026

Sandy

Towels are clean but have dark stains everywhere.

Family_with_children

8/10

Excellent

07 Jun 2026

Patricia Porto Simoes

Conveniently located close to the airport, Staff help with transportation to and from the airport or train terminal. A typical American motel that has been renovated and well maintained, except for the outside and corridors. The shower in my room deserved a renovation though.

Self

2/10

Poor

06 Jun 2026

aya

It was disgusting

4/10

Poor

06 Jun 2026

Toni

the manager was helpful and quick! The morning shift staff was decent and accommodating. The night shift worker was rude, lazy and inconsiderate!! I asked the cleaning ladies to clean my room while I was gone and they didn’t!!!! My room was never cleaned. I had to go to the front desk to get tissue, wash rags and towles. The dispensers were broken in the shower , there were ants all in the bathroom! I stayed there before and never had any problems and this time was horrible….

Partner

6/10

Pleasant

01 Jun 2026

Meagan

The shower was not clean. The tub floor was slimy and filled with water during the shower. There was a huge clump of someone else’s hair on the shower wall ! The TV is not connected to WiFi and you can’t watch the tv all. No point in having a tv in the room if you can’t even watch anything because it’s not connected to WiFi.

Partner

4/10

Poor

31 May 2026

Theo

Not good

Family

10/10

Exceptional

29 May 2026

PAULA

Room updated and clean. Great for an overnight.

6/10

Pleasant

28 May 2026

John

For an overnight stay to catch an early flight It was perfect. The bed was comfortable. The room was clean.

Partner

2/10

Poor

26 May 2026

Lisa

I never booked this reservation. They will not refund payment.

4/10

Poor

26 May 2026

Anthony

peeling bathtub- not the maids fault this is management.

10/10

Exceptional

22 May 2026

Shannon

One of the most comfortable beds I’ve slept in. Very clean room as well.

Self

6/10

Pleasant

21 May 2026

Raghuchandra

Nothing is available in room, no hengars no closets no tea coffee it is not Wyndham standard, which I stayed so many times

Self

2/10

Poor

20 May 2026

Kierra

Disgusting!!!! Fell for the reviews and was highly disappointed. Our room had mud along all of the baseboards, to the point you could see the splatter of liquid everywhere. The bedding had stains all over it. The walls were filthy. The blinds were broken and on the floor. There were tums all over the floor. Absolutely disgusting, looks like they only make the bed between stays. We left immediately and found a different hotel. DO NOT BOOK HERE!!!

Partner

6/10

Pleasant

20 May 2026

jarelle

Definitely just a place to stay if flight cancels or want rest for late night flight

Self

10/10

Exceptional

18 May 2026

Jason

Great Room and staff is great.

6/10

Pleasant

17 May 2026

Nicole Rene

One of the queen beds was stained. Looked like someone spilled something. Also? There was something on the side of the entertainment center. Where the TV was at . Not sure if that was neither. Lastly, the TV only had one local channel. The bright side, I slept there for six hours and checked out.

Self

2/10

Poor

12 May 2026

Christopher

I am writing to formally complain about my recent stay at Ramada by Wyndham Cleveland Airport West, 22115 Brookpark Rd, Cleveland, OH 44126, from May 7–12, 2026.

Unfortunately, the room conditions were unacceptable. Issues included a noisy air conditioning unit, dirty toilet, broken bathroom exhaust fan, non-working lamp, flickering TV, stained bedding that appeared to contain blood, a door that would not shut properly, and no hangers available for clothing. In addition, the breakfast quality was very poor, with cold eggs and sausages that had to be reheated in the microwave.

This was an awful experience from start to finish, especially for a Wyndham-branded property. Based on the conditions we experienced, I can honestly say that I will never stay at this location again.

Friends_and_family Family

2/10

Poor

09 May 2026

Kierra

Disgusting!!!! Fell for the reviews and was highly disappointed. Our room had mud along all of the baseboards, to the point you could see the splatter of liquid everywhere. The bedding had stains all over it. The walls were filthy. The blinds were broken and on the floor. There were tums all over the floor. Absolutely disgusting, looks like they only make the bed between stays. We left immediately and found a different hotel. DO NOT BOOK HERE!!!

Partner

2/10

Poor

04 May 2026

Jatavious

They only clean the room every 3 days

2/10

Poor

03 May 2026

Gary

The bathroom was dirty
It was only one wash cloth
And it was supposed to be white .
But it looked like brownish color,
Not something you want to use to clean
Up your body.
husband and I
Had to go purchase some washcloths to the nearby store.
The box of tissues only had one tissue .
The following Day
Went to asked the clerk if we can have clean bath towels and, get Our trash can empty .
He’s Reply was that
they only have room
Service every 3rd Day.
Absolutely a bad experience for Us . 😟

Partner

2/10

Poor

03 May 2026

Samuel

This place was disgusting. Yellowstone’s all over my white comforter, mouses poop in the dresser drawers, stained towels, walls filthy, the chair was highly stained, the bathroom faucet did not even work and it was falling off of the countertop. It was totally disgusting.

Self

8/10

Excellent

02 May 2026

Kaesean

Breakfast could be better .

Self

2/10

Poor

26 Apr 2026

Blake

The faucet wasn’t fully attached to the counter, there was no soap in the dispenser, food all over the chair, floor was filthy, looked like diarrhea on the bathroom walls, stains and crumbs along the sink counter.

Partner

2/10

Poor

25 Apr 2026

Andre

Room smelled like stale smoke the room was dirty and the comforter had orange stains on it.

Partner

10/10

Exceptional

24 Apr 2026

Brenda

Perfect night's sleep!

Self

6/10

Pleasant

20 Apr 2026

Emanuelle

Can do better

Self

4/10

Poor

17 Apr 2026

Elaine

The airport shuttle is was great. The staff at the front desk was good.
The floor in room 111 was dirty. It didn’t pass the white sock test. I will have to soak my socks I wore to Lee my feet clean because the socks were dirty.
The sink faucet fixture was hard to use. There was no hair dryer.

Partner

2/10

Poor

12 Apr 2026

Margarita

The bathroom was dirty. Area is dirty. Booked because our reservation at another hotel was canceled last minute and could have slept in my vehicle.

4/10

Poor

11 Apr 2026

William Scott

Room was dirty as was one towel. The bed made noises when I rolled over. When the heater turned on it vibrated so loudly that it would wake me up a night. Staff was friendly, but the conditions were unacceptable.

4/10

Poor

11 Apr 2026

David

Dirty sheets and outlets not working, poor room condition

Self

2/10

Poor

11 Apr 2026

chad

I didn't stay after less than 5 minutes in the room just looking it over. The bed was covered in stains comforter, sheets and bed cover. The bathtub was chipping and falling apart. The room hadn't been vacuumed or swept in probably months. I went to get my money back and the manager refused to refund me.

2/10

Poor

05 Apr 2026

Norman

When i walked in, the staff was being rude to another guest, then charged them $20 to use the shuttle back to the airport. The outside walk to the room was in poor shape, and felt unsafe to walk on. The room appeared clean, but the bed was very poorly built. Every move to just sit or turn over, sounded like metal rubbing.

Self

4/10

Poor

05 Apr 2026

Paul

First thing is they are struck about the 3pm check in, charged me an extra $20 for early check in at about 115 pm.
Went to the room and it had an Oder I can’t describe but hope to equate to a pest bomb or terrible cleaner.
The towels all had stains of various colors. At any point in your visit if you want fresh towels you have to bring the dirty ones to the front desk for an even exchange.
A renovation was attempted but with poor craftsmanship ( broken toilet lit, terrible transition from tile to wall, tile crooked in shower, tub dirty inside and out with contractor spillage).
The bed was mort comfortable than expected but boy did I sweat in it even with the AC at 61 (and thank fully the AC worked but did emit an odor for the first 30 minutes of running).
In the end, I guess for the money you get what you pay for

Pet

8/10

Excellent

02 Apr 2026

Gina

Liked the free airport shuttle. Staff at the desk was very kind and helpful

Family

2/10

Poor

30 Mar 2026

NATALIE

I complained to staff at the front desk that the room conditions was horrible, Floors very dirty, blood in the blanket, mold on the baseboard of the sink, tub very dirty with a dirty stains around it. Vomit all on the walls . When i told staff they pointed fingers at me accusing me of doing it. Cursing me out , saying that i wasn't gonn3get my deposit back and threatened to call law inforcement on me. And verbally threatened me . I would Never come to this place again it is a hole in the wall.

Family_with_children

2/10

Poor

29 Mar 2026

Jeremy

Our experience at this property was extremely disappointing due to the unacceptable cleanliness of both rooms we were given. The first room was visibly unsanitary- the floor was sticky, and there were crumbs, dirt, hair, and general filth throughout. We reported this to the front desk and were given a key to another room. The staff member did not inspect the new room or verify that it was clean, and unfortunately, the second room was just as dirty as the first. Given the condition of both rooms, I contacted corporate immediately, as it was evident that cleanliness is not a priority at this location. After doing so, the manager emailed us with statements that were blatantly false. They claimed they had shown us the second room and that we confirmed it was satisfactory, neither of which happened. They also stated we waited several hours to raise our concerns, when in reality I notified the front desk within 15 minutes, and called corporate within 15 minutes of entering the second room. Not only was the property in unacceptable condition, but the manager chose to provide inaccurate information rather than address the issue professionally. I have escalated this matter again to corporate, though I am not confident any meaningful action will be taken. If you are looking for a clean, well-maintained room, I strongly recommend avoiding this property. We skipped the free breakfast, as we did not trust the food's cleanliness given the overall lack of sanitation observed at the motel.

Friends_and_family Family

2/10

Poor

29 Mar 2026

Crystal

everything was terrible. lots of hotels in area that have nicer staff and rooms where they look like someone cleaned them. don’t stay here. very very dirty

Self

4/10

Poor

29 Mar 2026

Crystal

the room was filthy to where i felt sick waking up. i pull the vents out of heater there was a inch thick of dust stuck to them. i tapped them outside door to shake off took pics of dust that scattered. Everything was dusty , the bathtub looked so bad i didn’t bath i took a bird bath for two day i was there. you can tell faucets weren’t wiped. They made such a big deal about the deposit and gave me this discussing room i thought it was a set up to keep deposit so i tell front desk how bad it was and he said you get low rate because it’s not cleaned. Like i understand old blankets, needs paint, older decorations but filth is not right to expect anyone to lay in. No toilet paper was in room either but they did have a box of tissues. I was in a desperate situation i just became homeless all my stuff in parking lot. the main guy said you can leave real loud and nasty. i just got the run down on how to leave this room i go to room see its a mess i felt i had to tell someone. The whole staff i ran into was short and not polite. One good thing the manager did do for me is i took my last dollar and rent a room for two weeks in advance non refundable. they said online it couldn’t be rented and he said call them they will fix it and gave me a little time to have call made and problem fixed. i would have been on street last night if he didn’t talk me through that one. I’m very grateful to him for that. i had problems getting checked out i went to desk at 6am couldn’t get anyone

Self

10/10

Exceptional

22 Mar 2026

Manar

It was amazing relaxing

2/10

Poor

22 Mar 2026

Mendelsohn

We did not interact to much with the personal, but the property condition were bad, really bad I’m surprised our room had so many issues.

The lamp stank, cigars marks in the bed sheets bathroom shower and toilet broken super disappearing Expedia shouldn’t do business with a hotel in those conditions.

Partner

2/10

Poor

20 Mar 2026

Eduardo

They didnt service the room, staff was hard to reach at the phone, wi-fi was incredible slow and spotty

Self

4/10

Poor

18 Mar 2026

Melissa

The tv did not connect to the internet and wouldn't work. The chair was stained . The bed creeked and was not long enough for my husband. The man working the counter was knowledgeable and friendly. This was just a place to sleep for a early morning flight.
I wouldn't recommend for anything else.

Partner

4/10

Poor

18 Mar 2026

Marilyn

No Internet

Self

2/10

Poor

17 Mar 2026

Mark

I was not allowed to check in because they wanted to over charge me on the room deposit.

Self

2/10

Poor

15 Mar 2026

john

Broken doors

Friends

4/10

Poor

14 Mar 2026

Leon

No outside lights, tv or internet working. No closet. It’s a motel not a hotel. Looks like it should rent my the hour.

Self

10/10

Exceptional

09 Mar 2026

Nathaniel

Was in town for a show at the I-X center.. location was close price was amazing.. property is ina mote residential area so quiet.. close to major restaurants and retail..

Self

2/10

Poor

08 Mar 2026

Thomas

Room was dirty, floor didn't look vacuumed and probably has never been mopped. We had to walk around the room with shoes on otherwise socks would get sticky and filthy. Only 1 bath towel, and if you needed a new towel you HAD to exchange your dirty one at the front desk. No extra toilet paper, just what was on the roll which didn't last longer than a few hours. Soaps in the shower were empty. Breakfast was lacking to say the least, food was cold. Wait time for staff at the front desk was minimum 10 minutes consistently and had to ring the bell multiple times even though staff was in the office next to the desk. The room did not have a microwave or a freezer in the fridge.

Partner

8/10

Excellent

04 Mar 2026

John

The room was clean, staff is friendly. The parking and free airport shuttle was very convenient.

2/10

Poor

17 Feb 2026

Nesra

Room is dirty , floor is dusty, towels are stained and run down , staff are uncooperative, the \"owner\" who said his name is Bob Petel said he doesnt want to get the room cleaned until i stayed in the dirty room because i haven't complained within the first 20 minutes of checking in, i ended up checking out a day early .....i have never had a worse hotel experience in my life ....and not to mention the 'complementary breakfast' is horrific

Self

2/10

Poor

16 Feb 2026

Donovan

Room was fine people were nice, they tried to charge me double what i already paid though, and lied about it and blamed my bank when I called

10/10

Exceptional

11 Feb 2026

Gerald

All the above. Great stay.

Self

6/10

Pleasant

09 Feb 2026

Nick

Never had maid service for 11 days

Business

4/10

Poor

09 Feb 2026

Sonja

The bed made noise every time you sat on it or laid on it. Guest over my head were walking seem as if they were going to come through the floor. You hear every step the took . It was really bad it woke me up out my sleep I didn't get the rest I needed

Leisure Friends

4/10

Poor

06 Feb 2026

rancel

Leaks everywhere. Sink in room leaks. The reglazing and on top paint was coming away from tub. The breakfast is sub free soup line food and the side halls should be closed

Self

2/10

Poor

31 Jan 2026

Ron

The room was neglected. I saw food stains on the top sheet. The door to the room head peeling paint and the tub also had peeling paint. Although this is an outside door there was much too much cold air coming into the room on a very frigid night. and the room heater was very inadequate.

I was giving a second room and although the heater worked the tub was in better condition the front door was in better condition I had to take a cold shower because I had no hot water until the morning when it was about to leave. The better I slept in felt very used. As if it were purchased and refurbished.
No microwave in the room is a complete turn off. I needed a third night but I chose to check out because of my unfortunate experience at this hotel.
I would absolutely never recommend this hotel.

Business Self

2/10

Poor

25 Jan 2026

Marcio

Bed is terrible, has some metals under the bed that are loud and uncomfortable

Self

10/10

Exceptional

24 Jan 2026

Rebecca

Clean room

Leisure Self

10/10

Exceptional

18 Jan 2026

Kuulei

Nice quiet place.

2/10

Poor

16 Jan 2026

Ramzy

Disgusting

Business

4/10

Poor

14 Jan 2026

Tiffany

Had to change rooms due to stained sheets.

Self

4/10

Poor

09 Jan 2026

Jenn

Rooms were subpar. Linens were stained and gross. Management was rude

Friends_and_family Family

2/10

Poor

04 Jan 2026

Henry

Absent Check-in attendant. No one was at the desk for 15 minutes…..rang the bell on numerous occasion.

The room phone doesn’t work, the bed is noisy, unclean bathroom with previous guests hair, and soiled “white” towel.

Business Family

6/10

Pleasant

04 Jan 2026

James

The room was fine and staff as well.

2/10

Poor

03 Jan 2026

Randy

It was the room, No heat! And the staff, Lied

2/10