Name: TownePlace Suites Cleveland Westlake
Address: 25052 Sperry Dr, Westlake, 44145, US

8/10

Excellent

17 Jun 2026

Susan

Yes, this property could use some upgrades to flooring and sofas, but the spacious 1 bedroom suite was great for our two night stay. The bed was comfortable, linens clean and the bathroom was clean as well with decent towels and shower products. I’d stay here again, as it was quiet and breakfast was good with bagels, fruit and yogurt for a healthy meal. Coffee was decent as well. The staff was friendly and efficient, and we had no issues at all. Great value for the Cleveland area, including free parking.

Friends_and_family Friends

4/10

Poor

12 Jun 2026

John

Extremely disappointed with the appearance of non-maintenance and upkeep. Very dated & worn. Changes my mind about what qualifies as a Bonvoy hotel stay. I would definitely NOT stay here again.

Partner

10/10

Exceptional

06 Jun 2026

Thordur

Great room very convenient having a full kitchen. Free breakfast was good also. Staff helpful and pleasant. Would recommend. Do need to male sign at road clearer, we and our guest went to hotel in front of this one due to poor signage.
Thor and Linda

8/10

Excellent

02 Jun 2026

Miranda

The bed was so good and comfortable! Perfect nights sleep! The breakfast was a huge hit every morning! Would stay again

Friends_and_family Family

10/10

Exceptional

23 May 2026

Rama

.

8/10

Excellent

19 May 2026

Malay

We were very grateful for how the front desk handled a tricky situation and accommodated us for an early check-in to allow us to change our attire and attend a work meeting that we had at 3 PM. The room itself was well equipped, and we were pleasantly surprised by the breakfast, which was excellent. There was cleanliness issue in a couple of spots, possibly due to how quickly they had to ready our room. But overall, for longer visits, we'd recommend it for its location, amenities, comfort and staff support.

Partner

8/10

Excellent

12 May 2026

Barbara

Stayed here because of the full size fridge and freezer. Everything else was ok. Beds sagged in the middle. My husband has a bad back so he was unimpressed. Location was kind of tricky but was near the highway, so that was good.

Partner

6/10

Pleasant

11 May 2026

Shantie

The staff was pleasant and helpful. The property is old with worn carpet and smells very musty/moldy. It is relatively clean. It provided a place to shower and sleep. I would not choose this place again. Would not recommend.

Family

6/10

Pleasant

10 May 2026

Eric

Door to the room was broken and it stuck so basically had to tackle the door to get in

Family_with_children

10/10

Exceptional

24 Apr 2026

Arvind

The breakfast spread was good. Staff was pleasant and polite

Family_with_children

2/10

Poor

12 Apr 2026

Todd

Sofa bed was worn down to the springs. Closet door fell on my son. Not clean

Family_with_children

10/10

Exceptional

09 Apr 2026

Cinthia

Loved the place no indoor pool but you have access to the pool across the way which was coinvent but not during the cold honestly have to walk all the way around the the front to let you in but other then that there was absolutely no issues

Friends_and_family Family

6/10

Pleasant

06 Apr 2026

Meva

The building needs improvement.
The staff were nice.
This time of year the pool was closed.

10/10

Exceptional

28 Dec 2025

Jennifer

Perfect stay
Friendly staff
Other occupants were great as welk

10/10

Exceptional

26 Dec 2025

ana

Very clean and big room. Breakfast was great too.

Business Family

10/10

Exceptional

12 Dec 2025

Matthew

The room was very clean and very nice, when I checked out, the staff was extremely courteous and very helpful, however, when I checked in the staff was not that helpful, and will not disc courteous, not at all friendly.

Friends_and_family Family

10/10

Exceptional

24 Nov 2025

Kaitlin

A home away from home. Has an apartment feel. Is very clean and comfortable. Affordable and convenient. Staff was kind. I had everything I needed for my stay. My pup was happy too.

Business Pet

10/10

Exceptional

20 Oct 2025

Bruce

Clean hotel.

Business Partner

6/10

Pleasant

16 Oct 2025

NICOLE Roberta

Room had mildew

Leisure Partner

10/10

Exceptional

16 Oct 2025

Diane

convenient and good value

2/10

Poor

12 Oct 2025

Nina

The bolt was broken and I couldn't lock
the door. I didn't stay the night.

10/10

Exceptional

12 Oct 2025

Janet

Nice breakfast, quite hotel, bed was comfortable.

10/10

Exceptional

12 Sep 2025

Michael

Will stay here again

It was convenient to downtown (10 miles) ( we were going to a concert at Rocket arena) and it was a suite for a very reasonable price. Will definitely stay here again when in the Cleveland area.

Partner

10/10

Exceptional

10 Sep 2025

Norman

Great staff, clean room, modern rooms.

Business Self

10/10

Exceptional

10 Sep 2025

Yolanda

Visiting Rock & Roll Hall of Fame.

The room was very clean and roomy. Water pressurer was excellent. Great location, easy to get too. The staff was very friendly and accommodating. Will defi itely come back when we're in that area.

Partner

10/10

Exceptional

10 Sep 2025

saif

Front desk lady was not nice

6/10

Pleasant

05 Sep 2025

Zachary

Mixed emotions

I was blown away that the bathroom fan worked, since most hotels only have those for show. It was a cozy little suite, but the hall smelled really weird. I also believe my dog may have picked up fleas here. Not a huge fan of that.

Friends_and_family Family

4/10

Poor

01 Sep 2025

Gary

The hotel is very old, worn, and smells bad. Staff were

Friends_and_family Family

6/10

Pleasant

01 Sep 2025

Tracy

Price was affordable, but distinct odor in main lobby and hallways. Outdated and in need of updating.

Business_and_leisure Family

8/10

Excellent

22 Aug 2025

Janet

It was a rainy few days so I was limited to see.

Leisure Partner

4/10

Poor

18 Aug 2025

Larry

The property needs to be updated. Air conditioning in lobby area was not working. Way to hot for that not be fixed.

Leisure Family

6/10

Pleasant

17 Aug 2025

Tonya

N/A

Leisure Partner

8/10

Excellent

08 Aug 2025

Shelby

Nice place

10/10

Exceptional

03 Aug 2025

Terry Wayne

Everything was great and the staff was wonderful!

4/10

Poor

31 Jul 2025

Cindie

FRONT STAFF NOT HELPFUL VERY PUT OFF.
ROOMS NOT CLEAN
NOT WHAT WAS EXPECTED PER THE PICTURES ON SITE.
WOULD NOT RECOMMEND THIS HOTEL TO ANYONE

Leisure Family

2/10

Poor

28 Jul 2025

Laura

Nice staff/terrible hotel

The front staff are the only acceptable part of this hotel. It was filthy and run down. The front piece of a drawer was missing and a window cracked and repaired with blue tape. Worn down furniture that was dirty. Carpet smelled like wet dog. Uncomfortable beds! Pool needed attention. Skimming leaves and bugs off. Everything looked and felt like it hadn’t been maintained in10-15 years. Will not recommend or stay at Town place suites

Friends_and_family Family

4/10

Poor

27 Jul 2025

Kimberly A

Nice staff but this location needs a total refresh

We've stayed at other Towne Place Suites so we were not hesitant to book this one.

Upon arrival (91°heat) there was no working air in the lobby area (luckily rooms did have air.) The lobby is cluttered, dingy and dated. Check in process is antiquated but staff was friendly. This property needs to up it's cleaning game as hall carpets are stained and smelled like \"wet dog\".

The room set up was fine but again, dirt in corners of the bathroom, torn curtains, well worn couch all need attention.

Friends_and_family Family

10/10

Exceptional

23 Jul 2025

Austin

I like the space we had with a separate bedroom and the kitchen was very useful!

Leisure Family_with_children

6/10

Pleasant

12 Jul 2025

Verified traveler

Good location. Incredible staff. Beat up facility.

Great location. Incredibly friendly staff. These are the reasons we are able to give 3 stars. This facility is in shambles and there is no way it meets Marriott standards. It is not clean, common areas smell bad, and it is way behind on maintenance. This property is about ten years overdue for a remodel. If your are traveling with a large dog like we were and don't mind a place that is a little rough around the edges this could work. $100 pet fee is kind of a joke in a place where all the furniture and carpet was ready to go to the dump a while ago. I can't emphasize enough how awesome this staff was, and if it wasn't for that diamond in the rough we would have likely complained about the other things.

Friends_and_family Family

6/10

Pleasant

11 Jul 2025

ATIF

Staff was extremely friendly, courteous and accomodating. There was free hot breakfast with lots of drinks (milk, juice, etc.). The only problem I encountered was the bed sheets and linens were unfortunately dirty.

Leisure Self

6/10

Pleasant

06 Jul 2025

Michelle

Pictures online make it look better than it is

The hotel was run down. Rooms were not cleaned right. Dirty dishes in the dishwasher. Stains on the sofa. The pool was dirty.

Friends_and_family Family

4/10

Poor

01 Jul 2025

Barry

the property was underwhelming consider the room rate. Train whistles during the night were very loud.

Leisure Family

4/10

Poor

25 Jun 2025

Verified traveler

The hotel was without Hot water for 4 days and the staff acted like it wasn't a big deal. I had to go into another property to shower and when I asked how they would accommodate the situation they acted like they shouldn't have to. I was told that I would get a comp for 2 nights, but it took me calling and complaining for 3 days for them to fix the situation and threatening them with a call to the BBB that they finally fixed my bill. I had driven all the way from Missouri and was excited to stay at this hotel but after this I will never book here again.

Friends_and_family Family

4/10

Poor

22 Jun 2025

Rohnol

Pull out couch had blood stains on it. AC smelled like wet dog.

Friends_and_family Family

6/10

Pleasant

31 May 2025

Kathleen

There are a lot of maintenance problems at the hotel. Dishwasher broken, towel bar coming loose, kitchen faucet loose and couldn’t produce hot water. But staff was pleasant and helpful, bed was comfortable, layout and size of the room was nice. Breakfast could have been better.

Leisure Partner

8/10

Excellent

23 May 2025

Starr

Overnight

It was just as needed.

Self

2/10

Poor

21 Mar 2025

Brian

not recommended

No hot water only tepid, cobwebs on walls, musky odor in room,

Friends_and_family Family

10/10

Exceptional

03 Jan 2025

Margaret

Ideal space

This was a perfect stay for friends! There was plenty of room for 5 of us. Breakfast was delicious!

I had a flat tire (which was previously patched prior to the stay). The staff called our room to make sure that we were ok and to recommend tire services. They went above and beyond!

Friends_and_family Friends

2/10

Poor

15 Dec 2024

Kimberly

They had to move me to FIVE rooms before I got one with a working heater. Even this one was not clean, stained carpet, hair in fridge, two out of 3 broken heaters, hair on sheets. I asked for clean sheets and changed them myself. Took 1.5 hours to get me checked in and when I made a polite complaint in the morning, the asst. manager evicted me! Turned out to be a blessing when I found a habitable room elsewhere. I thought Towneplace Suites were supposed to be nice, but never again. Atrocious customer service, filthy conditions.

Business_and_leisure Self

6/10

Pleasant

13 Oct 2024

camilla

Hotel was just okay. Had a suite. Kitchen area was great. Not terrible , but not as clean as should have been. Room dated, had duct tape for thresholds. Not up to Marriott standards.

Leisure Family

8/10

Excellent

11 Oct 2024

Sarah

It's okay

The hotel needs a renovation. I get that it is Marriot and they charge higher prices than others but I feel like I'm staying in cheap hotel when all the rooms look dated. Other than that, it is comfortable and staff were kind. The breakfast has a lot of options too!

Friends_and_family Family

8/10

Excellent

09 Oct 2024

Kerline

there was nothing unique about it

Business_and_leisure Friends

8/10

Excellent

03 Oct 2024

Vicci

Motel is showing some age, but being kept up considering it being outdated

Leisure Pet

10/10

Exceptional

19 Sep 2024

Amy

Room was big

Leisure Partner

10/10

Exceptional

03 Sep 2024

Bud

Staff was great. Hotel needs some work. Carpet and drapes were dirty. A little surprising given my experience with Marriott hotels over the years.

Leisure Family_with_children

8/10

Excellent

01 Sep 2024

Jeff

Loved the room set up. Reva preparing breakfast was so nice and hospitable. Excellent job taking care of guests.

Leisure Pet

10/10

Exceptional

26 Aug 2024

Dustin

The staff was very nice and accommodating. The front desk staff were very helpful and the breakfast lady Reva was exceptional. However the carpets in the hotel need a good cleaning or replaced. The rooms were clean though. The sidewalks outside are in need of leveling because my wife tripped and fell.

Leisure Family

10/10

Exceptional

25 Aug 2024

Patricia

I loved this quiet property set in the woods. It was very accessible by Uber to Rocky River and Lakewood for my social events. Staff were extremely helpful and friendly. I could not ask for better service. I traveled with my two teenage daughters. Simple, clean and efficient property.

Leisure Family

10/10

Exceptional

19 Aug 2024

Jennifer

we LOVE this hotel & stay once a year! it is so COZY, (i use the word compact!) and EFFICIENT! Best breakfast EVER, the pool is perfect and the beds are heavenly!

Friends_and_family Family

8/10

Excellent

14 Aug 2024

Bill

Nice clean place would definitely stay there again

Leisure Family

10/10

Exceptional

03 Aug 2024

Amanda

Wonderful Experience

Absolutely amazing, friendly and accommodating staff!!

Friends_and_family Family

8/10

Excellent

29 Jul 2024

Lori

We were all very impressed with the level of customer care by every staff person we encountered! They all geniunley cared that we had a nice stay there. The facility could use some updating.

Leisure Family

10/10

Exceptional

28 Jul 2024

Diane

The staff here is so friendly and go out of their way to make your stay great. They were able to meet all of my requests and even called the room to make sure it was suitable and asked if there was anything we needed.

Leisure Pet

2/10

Poor

05 Jul 2024

HITESH

We generally like Townplace suites but the Westkake one was bit disappointment specially when traveling with family. The room was very stinky, don’t know if it was decade old carpet or the air conditioning. When we mentioned it to the front desk staff in the morning he basically gave us deaf ear. Thankfully we were just sleeping overnight and checked out in the morning, I couldn’t have stayed another night there.

Leisure Family_with_children

2/10

Poor

05 Jul 2024

Don

The location was good for our trip. The hallways from the outside door to the room smelled and were dirty. The room suffered from the same smell albeit slightly less. Generally, the room was in serious need to deep cleaning or remodeling. Will never use that property again.

Leisure Family_with_children

8/10

Excellent

08 Jun 2024

Bethany

Staff was friendly and efficient. Property seems to need an update. Felt old and kind of dark, cabinets in kitchen were pretty worn.

Leisure Friends

10/10

Exceptional

29 Apr 2024

Emerson

Very good

2/10

Poor

19 Apr 2024

Tina

Place was rundown and not clean. Duck tape literally holding carpet together. Refused to stay at this location.

Leisure

10/10

Exceptional

31 Mar 2024

raymond

Nice people and good service. The room was a bit dated.

Business

4/10

Poor

15 Mar 2024

Charles

Dirty bug filled room.

The workers were great, room was Filthy, dead bug on the heaters, cobwebs in sll the corner, room must not have been cleaned or occupied in a while. Hallways and stairwell smelled like weed and cigarettes.

Friends_and_family Family

10/10

Exceptional

17 Feb 2024

Rakhil

One of the best stays we ever had. Thank you!

Business_and_leisure Family

6/10

Pleasant

04 Jan 2024

Alison

Did the trick for a one night stay

Spacious room, full kitchen, friendly and helpful staff

Partner

8/10

Excellent

03 Jan 2024

Sarah

An Okay Stay

It was an average stay at an average hotel. I feel like this location could use some upgrades. The bathroom floor looked dirty and old.

Partner

4/10

Poor

18 Dec 2023

Brooke

Room was extremely dirty!! There was takeout wrappers behind the dressers in each room. The TV was broken in our suite and they didnt even offer to look at it - starting telling me to unplug HDMI cables. I am not messing with that. They did then offer us to switch rooms, but we had already unpacked with 2 kids and a dog so that would be extremely inconvenient.

Leisure

10/10

Exceptional

23 Nov 2023

Mary

Quiet and located close to family. Clean and comfortable.

Leisure Family

8/10

Excellent

23 Nov 2023

Akida

My room was the best. Very clean, organized and homely. I loved the kitchen too. The doorway into the hotel however needs some care. Looks rusty and neglected, and gives you a feeling of where is this am coming to.
Then I had a little rough time with staff. Mid-way during my stay, at 1100am, they loudly severally knocked and before I reached the door, they had flung it open to ask me out since my check out was due, and even after showing them my reservation, they asked me to better contact Expedia or check out. I did and it turned out to be mistaken identity. A phone call to the room would be more courteous than a dramatic entry. On check out date, the housekeeping staff entered my room to start cleaning at 10.00am when my reservation check out said 12.00pm. I hurriedly packed and checked out.

Business Friends

8/10

Excellent

17 Nov 2023

BERNARD

The location is perfect. Old facility but has all you need for short and long stays.
I will always stay again.

Friends_and_family Family

10/10

Exceptional

13 Nov 2023

karen

Very clean, quiet stay

Business_and_leisure Self

8/10

Excellent

02 Nov 2023

Jonathan

The property is extremely old without updating besides fresh paint. The bed was comfortable but the room had a funky odor. The tv cable was ripped out of the rear of the tv . I had to put it back together myself or they would switch me to a different room but I already unpacked and it would have been a huge inconvenience. The continental breakfast is fine if you can survive on bagels, juice and very weak coffee. They had a pail of oatmeal that was never hot and I did see premade Jimmy Dean sandwiches but they are extremely high in sodium. The property was clean but extremely dated.

Business Self

4/10

Poor

22 Oct 2023

Ann

no breakfasturrible;turrible;turriblet or coffee

Friends_and_family Family

8/10

Excellent

24 Sep 2023

Kyle

It's out of the way and thus fairly peaceful and quiet. The layout of the room access is odd but the room was very nice and well appointed.

Leisure Family

2/10

Poor

13 Sep 2023

william

Bed bugs

Business

8/10

Excellent

10 Sep 2023

Bridget

The rooms are clean and having a full size kitchen is convenient when you are staying for several says. It reminded me of our time share hotels! There was also a nice big desk with plenty of shelves to store other things and a nice big closet. Having a complimentary breakfast was a bonus! I would definitely recommend if you are going to Cleveland -its not far from the Rock n Roll Hall of fame. I also recommend eating at the Carraba's Italian Grill located near the hotel! It's fantastic Italian Food (much better than Olive Garden)!

Leisure Partner

10/10

Exceptional

08 Sep 2023

John

Great stay

My dog Sadie and I had a great stay.

Friends_and_family Friends

10/10

Exceptional

28 Aug 2023

Jennifer

i enjoyed how \"compact\" the area was; everyone was friendly, we were able to walk to the restaurants & BONUS! the day it rained I was allowed to use the neighboring indoor pool! AWESOME!

Leisure Family

2/10

Poor

26 Aug 2023

Jill

Bed was very uncomfortable.
Sandy at the front desk was very helpful in moving us over to Courtyard,

Business_and_leisure Family

10/10

Exceptional

23 Aug 2023

Steven

Great stay

Excellent place to stay. Rooms are very comfortable. This property gives the little extra that makes business and personal travel a good experience

Business

8/10

Excellent

22 Aug 2023

Patrick

Good location

Leisure Partner

6/10

Pleasant

10 Aug 2023

Flossie

The staff working here are the only good thing about this hotel. It is dated and stinks of mold and smoke. The facilities are an absolute disgrace to the Marriott chain.

Leisure Family_with_children

6/10

Pleasant

21 Jul 2023

Stacy

I was disappointed in the breakfast.. we expected a better selection.. also, our room was not very clean, even had stains on the roll out couch mattress.. coffee grounds spilled in fridge, hand prints on the curtains. We had to go get toilet paper on our first night there.. I rarely give bad reviews, and really like complimenting venues.. however, we will not stay here again, nor recommend to friends and family .😢

Friends_and_family Family

6/10

Pleasant

03 Jun 2023

sean

In a location that I wouldn't realize, so that's nice. Was surprised on the condition of building - out/in side being outdated. Don't expect frills. Convenient for single male or a couple not looking for extravagance. Staff was outstanding due to an issue I had arriving a day later due to cancelled flight. I booked hotel through third party and they cancelled it without me being responsible for first night.

Leisure Family

6/10

Pleasant

22 May 2023

Verified traveler

A bit run down, very friendly service

The overall aesthetics of the hotel are in major need of updating. The common areas needed a good cleaning as well. However, for the price you receive a lot of extras like a full kitchen and free breakfast.

Friends_and_family Family

4/10

Poor

29 Apr 2023

FEDERICO

Bad hotel. Overrated. Very bad Internet.

Bad service, decadent hotel.
Food during breakfast is not replaced even 1h before finishing time.
Extremely bad internet quality, impossible to work with.
Fitness room with missing weights and durty.
No chairs to sit on table to in kitchen.

Business

8/10

Excellent

14 Feb 2023

Tom

Quiet, friendly staff

Leisure Partner

2/10

Poor

30 Dec 2022

Mary

No Internet Unacceptable

The internet did not work the entire time we were there which was 4 days. This is unacceptable.
They did not offer any fruit for breakfast

Business

8/10

Excellent

18 Dec 2022

Keith

Towel count did not equal the quantity of our group.
No facial tissues.
No bedding for fold out couch.
Bottles of water were over $4.00 each (gouging me for water!)

Friends_and_family Family

10/10

Exceptional

04 Dec 2022

matthew

Big room. Good breakfast

Leisure Self

6/10

Pleasant

24 Oct 2022

cynthia

Family trip 2022

It was fine. The stairs were dirty and needed a good vacuum. Bed was comfy!

Friends_and_family Family

8/10

Excellent

24 Oct 2022

Harlen JR

It was ok

It was ok. It was clean but just needs updated. For Marriott, expected higher end but was clean and comfortable

Friends_and_family Friends

6/10

Pleasant

05 Sep 2022

Jean

A very worn hotel in need of a face lift

Staff doing the best they can with a very tired hotel. All woodwork, floors, counters were dirty and sticky. $100 for a pet fee is very steep for the condition of the facility.

Partner