Name: Crowne Plaza Cleveland Airport
Address: 7230 Engle Road, Middleburg Heights, 44130, US

10/10

Exceptional

22 Jul 2026

Christopher

Rooms were clean. Helpful, courteous staff. Short drive to Cleveland Airport from the hotel.

2/10

Poor

19 Jul 2026

Sean

Reservation was canceled by the hotel last minute and they were extremely rude about it. Nothing was done to remedy the situation and no customer service skills were used by the staff. Horrible.

Self

2/10

Poor

18 Jul 2026

Jeff

Canceled our reservation an hour before we got there

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

raymond

Only thing they changes locks and Tonya’s re key

2/10

Poor

15 Jul 2026

Aimee Compton

No breakfast, no pool, no elevator as it was broken. It was awful. Spoke to corporate and they we’re sorry. I will never stay here again

Partner

10/10

Exceptional

11 Jul 2026

Heather

Really comfortable and well managed airport hotel. Definitely exceeded expectations

Family_with_children

6/10

Pleasant

11 Jul 2026

Eric

Strong perfumed smell in common areas…
Shower didn’t get beyond luke warm…
Air made a noise like a door opening whenever it cycled off…

Overall a pretty rough night of sleep and unable to feel fresh and ready the next day. Won’t be back.

Partner

2/10

Poor

10 Jul 2026

Ryan

We booked our room 2 months in advance and 6 hours before checking in we were told both if our rooms were canceled... highly disappointed and we had to pay extremely higher prices for a lesser hotel due to them...

Friends_and_family Friends

4/10

Poor

07 Jul 2026

Clarance

The hotel is old and out of date. Every day I had to get my keys reactivated to get into my room. THE POOL AREA WAS SMELLY AND NOT REALLY CLEAN. The elevators didn't work, so my reservations were not completely satisfied. If I was asked to refer someone to that hotel, I would not do it.

Family_with_children

10/10

Exceptional

05 Jul 2026

Jerry

EVERYTHING WAS VERY CONVENIENT AND STAFF WERE HELPFUL

Partner

2/10

Poor

28 Jun 2026

Julie

When I arrived at the hotel, the desk clerk informed me that they had canceled my reservation that morning.

Partner

10/10

Exceptional

22 Jun 2026

Melissa

Very clean and up to date

Partner

4/10

Poor

20 Jun 2026

Dra. Ludmila

Elevator was broken the entire week. Amenities were good.

10/10

Exceptional

15 Jun 2026

marquita

The room was very clean. The bed was very comfortable. Enjoyed my stay

Partner

4/10

Poor

15 Jun 2026

Deb

We checked in and checked out an hour later. Elevators weren’t working and the property didn’t appear well maintained.

Family_with_children

10/10

Exceptional

14 Jun 2026

Nancee

Room was clean, staff friendly, easy parking and check in. Pool was nice. Breakfast food. Their restaurant is amazing! Well stay again!

Friends_and_family Friends

2/10

Poor

10 Jun 2026

James A.

Awful. First, bedbugs.
Second, they overbooked the hotel and were literally turning people away. (how does that even happen?) Do they not know what “reservation” means. Third, an entire traveling high school wrestling team was forced to wait in the lobby for hours before their rooms were ready because they did not have enough housekeeping staff. When the coach confronted the front desk about it the clerk became argumentative.
Not what I expected from a Hilton.
Please save yourself some misery and stay somewhere else.
This hotel needs to go out of business immediately.

Partner

8/10

Excellent

08 Jun 2026

Carol

The room was clean. The mattress needs to be replaced. I have stay twice in May and both times the elevator was broken. Luckily I was able to a room on first floor, it was handicapped accessible. Not the greatest!
Staff was friendly!
I am hoping they remodel soon ! This place is convenient for my visit to see grandkids!

Self

4/10

Poor

08 Jun 2026

Fernanda

Throughout my visit, the elevator was out of service, which required me to carry my luggage to the third floor. Despite informing the front desk of my knee issues, they were unable to provide me with a room on the first floor. Additionally, the room was not properly cleaned and had a strong odor of cigars. I also found that both the hand soap and body soap dispensers were empty. Due to these issues, I do not intend to stay at this hotel again in the future.

Family_with_children

6/10

Pleasant

07 Jun 2026

MELYNDA

👍

Self

6/10

Pleasant

06 Jun 2026

James

Elevator was out and I read it was a reoccurring this

4/10

Poor

31 May 2026

LaVoughn

Broken elevators, shower janky, pool was down, and breakfast looked like trash.
And the downstairs area smelled old and carpet was very well stained.

Partner

2/10

Poor

28 May 2026

John

The elevators were down. I was not notified until after I arrived. I have an injured knee and could not carry my bags up several flights of stairs. I canceled and had to go elsewhere using an inflated last minute rate.

4/10

Poor

28 May 2026

David

old, rundown, smelly with a squeaky metal box spring bed

Self

2/10

Poor

27 May 2026

john

This hotel was atrocious. I would never stay here. Their pool was closed the indoor pool they had no restaurant they had no breakfast. The elevator was broken. I paid ahead on Hotels.com 500 and something dollar for three nights. They charged me on top of that an extra one 3140 and try to charge 160 before I shut my car down beware

Friends_and_family Family

2/10

Poor

27 May 2026

Holly

The elevators were broken evening front desk person was rude didn't service the roo. Said we needed to hang something on the door which we didn't receive didn't have anything like that in our room..after walking 3 flights of stairs room key didn't work then when we got in the room were told if we wanted clean towels to come get them ...pool was broken, no breakfast the whole time we were there,was told the cook didn't show up,I was a manager for a Crowne plaza and if the cooks didn't show up we atleast put out coffee and Danish some fruit ,but everytime uli wanted to speak to a manager they weren't there totally unacceptable!!!

Family_with_children

6/10

Pleasant

27 May 2026

Heather

Please be aware that the elevators are out of order. They tried to put us on the 3rd floor and my mother is disabled.

Family

6/10

Pleasant

25 May 2026

Matt

Nice

4/10

Poor

25 May 2026

Don

Work in progress

8/10

Excellent

23 May 2026

Maria

I've been staying here for a week at a time for several years, and the property is slowly deteriorating each time. For example, it has been YEARS since more than one elevator has worked, and last month they were ALL broken. The back key card entry hasn't worked in over a year. It is really unacceptable, esp. L for a large corporate national company. Fix yourselves, Cleveland!

Self

8/10

Excellent

23 May 2026

LIQUN

Close to airport. Convenient to stay one night.

Family

4/10

Poor

20 May 2026

Hemalata Amit

I didn’t know that IHG has such poorly maintained facilities in this area. Rooms were dingy and carpet is very old.
Elevator was not working at all but as we called to the property twice luckily we got the rooms on main floor especially as my MIL is 90!
Bathrooms are small, only tub shower so difficult for older people.
No coffee pods but only tea pods in room.
Definitely need a few upgrades

Family

8/10

Excellent

20 May 2026

Barbara

The staff were so helpful. The elevators were down, so the front desk helped us lock our luggages safely. They provided bottled waters because we walked through the stairs.

Family

2/10

Poor

20 May 2026

Ivelisse

Place smelled very clean but this hot l is falling apart
Even though the parking lot was surprisingly full the hotels poll area was closed
The elevator wasn’t working
And the staff isn’t aware of what works.

Hopefully things will get better but deceiving customers isnt the route to go

Family_with_children

10/10

Exceptional

18 May 2026

Mandy

We stay at the Crowne Plaza every year for the Piston Power show. The prices are reasonable and the staff is very friendly. The restaurant at the hotel serves very good food.

Friends

2/10

Poor

17 May 2026

Shawn

My shower was so clogged I couldn't use it without standing in 4 inches of water. I told the morning staff they said they would have it fixed. I worked a 14 hour day, came back to find they did absolutely nothing so another day of not showering because they could not find the time to fix a clog.

Self

2/10

Poor

13 May 2026

Puneet

The lift was not working ..:.
Be checked in at 1:30 in the afternoon, and they gave us the top most player. Floor asking us to pick up Bags and go over there.
We believe this was done because we are from India because we saw people checking in later and getting lower floors
There was no shower gel in the bathroom. We have to wait 15 minutes to get the same.
Later, the flush broke and nobody came to repair even after multiple reminders

Family

4/10

Poor

12 May 2026

Eric

Room had an unpleasant smell, the ceiling plaster was peeling, and there was no remote or alarm clock in the room. The employee who checked us in was very rude and unpleasant.

Friends_and_family Family

2/10

Poor

11 May 2026

Bridget

The bathroom shower had hair in it upon arrival. There were dead bugs in the corner and garbage under the desk. There was coffee but no coffee pot. TV didn't work well. There was one semi working elevator that we got stuck on at 1:00 in the morning after returning from a concert. Parking was available but difficult. Parking lot not lit up for the far spots. The water was cold and the pool was cold. The hallway carpet was dirty and smelled stale. Would not return or recommend.

Friends_and_family Family

2/10

Poor

10 May 2026

Joseph

Elevator was out if service. We had an elderly member who had walk up and down 5 flights of stairs. Unacceptable. Hotel had no plan in place to accommodate.

Family

4/10

Poor

10 May 2026

Ryan

Well to start out when we arrived the pool was closed , we arrived on a Thursday afternoon. The pool did open the next evening at 5pm so that was one good thing. However my stay was from Thursday -sunday morning during my stay the elevators were very sketchy even the fire Dept was called there. It would take long delays for doors to open finally osunday as we are leaving we find out the elevators were down and not working which ment I had to make 4 trips from the second floor to the front door just to load my car. Now as for house care I had my service sign out 2 separate days and did not receive any service didn't make it a big deal but is worth mentioning. There is no safes or telephones in rooms so if you need anything you have to walk down to the front desk

Friends_and_family Family

4/10

Poor

10 May 2026

Shannon

First given the wrong room. All elevators were out of order. Pool out of order. Definitely would not go back. Most staff were friendly. But, they have a lot of work to do to make customers happy, or ever go back.

Friends_and_family Family

10/10

Exceptional

09 May 2026

rick

Staff was very helpful with the 3rd party parking

Partner

8/10

Excellent

04 May 2026

Rick

Said breakfast was till 1030 but lady working said 10. Pool was not opened. Elevators were sketchy to say the least. Good spot for a good price.

Friends_and_family Family

2/10

Poor

02 May 2026

Vickie

The staff was rude. The room was nasty... broken toilet seat, rusty curtain rod. The worst hotel I've Ever stayed at!!!!!!!

Family

2/10

Poor

29 Apr 2026

Kasey

Staff is not provided with the tools to succeed. You can tell they take complaints constantly and it’s clearly not their fault. Couldn’t even buy a bottle of water because the scanner at the little shop wasn’t connecting to the internet.

Self

4/10

Poor

27 Apr 2026

Amy

We booked a room with 2 queen beds & were told by Celeste that there weren’t any available. She was extremely rude. Then I asked when the pool would be opened and was told it was undergoing maintenance. Part of the reason we picked this hotel was for the pool. I will not be back.

Friends_and_family Family

2/10

Poor

22 Apr 2026

Melencio

Old hotel. Elevator wasn’t working the whole 3 nights stay. We have to carry our luggages to the stairs to the third floor. The room was old, the front door locked but there’s a noticeable gap. The bathroom is so small. When a person is sitting in the commode and someone opens the door, it will hit the person sitting in the commode.parking is so difficult. Not a whole lot of options or choices on the breakfast buffet.

Family

6/10

Pleasant

20 Apr 2026

Gregory

Airport shuttle ran on time. Check-in was good. Staff were friendly and helpful. Rooms are dated but quiet and clean.

Self

6/10

Pleasant

19 Apr 2026

Morzean

The pool wasn't available and that was one of the factors in me choosing Crowne Plaza, so I was very disappointed. One staff personnel caught my eye and I may return just to pursue her; Lol.

Self

2/10

Poor

14 Apr 2026

JEREMY

Pool closed , elevator broken, tv in gym don’t work, breakfast that I paid for was horrible and not edible .. it’s not the staffs fault.. it is poorly managed and Corperate doesn’t seem to care about the property

Family_with_children

2/10

Poor

13 Apr 2026

Lanette

The elevators were not in working conditions. They put us on the fifth floor, and my husband is handicap and we had to walk up the stairs. There was no complementary breakfast to make up for the elevator is not working nor were we offered any type of discounts this was horrible. and the Plumbing in the bathtub was also horrible. The water was not going down in the bathtub. It was filling up.

Friends_and_family Family

8/10

Excellent

13 Apr 2026

Demarco

My stay was great, staff was great but I was just upset with the elevator issue.

6/10

Pleasant

12 Apr 2026

Amy

More attention needed to cleanliness; curtains had stains on them. Bed sheets, pillows, towels were all clean. No trash can in room and when asked none were available. Elevator and pool not working all weekend, sounded like these have been down for a while. Ample parking. Friendly staff. Did not pay for breakfast, lots of options close by.

Friends_and_family Family

4/10

Poor

12 Apr 2026

Rojeana

Nothing

Friends

2/10

Poor

12 Apr 2026

Jill

This hotel was used for a big event but from the start was terrible. The elevator in the hotel was not working so you had to use the stairs, but heard it had not been functioning for months. The key cards quit working so you had to go down and up the stairs to have it rekeyed except for the fact my daughter was locked ou t of her room and spent the night eith ne because of that. The breakfast was awful, cold and not desirable.

Friends

2/10

Poor

06 Apr 2026

Jigar

I am writing to bring to your attention an unfortunate experience during our recent stay at the Crowne Plaza Cleveland Airport by IHG on April 3rd.

Upon arrival, I was met by a front desk agent (white male, older with glasses) who displayed unprofessional behavior, including using inappropriate language immediately after a phone call and maintaining a dismissive attitude toward me. When I inquired if there was an issue, he did adjust his demeanor; however, the initial interaction was concerning.

We had reserved two rooms on the second floor, traveling with three senior citizens and two children. Shortly after check-in, we were informed that the elevator was out of service. This presented a significant inconvenience for our group and impacted our overall experience.

Additionally, I noticed that the condition of our rooms did not appear to meet Marriott standards. I have photographs that I would be happy to share for your review. There was no receipt sent upon checkout, even after requesting an email.

I wanted to bring this to your attention, not only to address the immediate issues but also to ensure that future guests do not encounter similar challenges. While I understand that operational issues can occur, the combination of unprofessional staff behavior and facility limitations made our stay difficult.

Friends_and_family Family

4/10

Poor

01 Apr 2026

Todd

The biggest complaint is that the elevators were broken. We didn't get notified of this issue until the day of our check-in. However, I verified on past reviews that the elevators have been broken for 10+ days and reamined so throughout or 4 days there.
Also, the pool was closed, despite the communicated maintenance not starting for another 3 weeks.
Room was fairly clean, but they forgot to restock coffee cups. Plus linens and towels had small permanent stains.
The entire site felt like it hadn't been well maintained in a few decades.

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

Kevin

The elevators did not work and we were on the fourth floor

Friends

6/10

Pleasant

27 Mar 2026

Adrian

Elevators were all out of order and check-in system was down. Had to leave card details at desk to get my room.

Self

4/10

Poor

23 Mar 2026

Gertrude

Elevator was not working. My room was on 3 rd floor. I'm 75 years old. It was rough with my luggage .
Shuttle was great. Desk staff was great. Just only room for me was on 3 rd floor. I would never do that again ..stairs were too much.

Self

10/10

Exceptional

23 Mar 2026

kristy

Vary friendly

10/10

Exceptional

22 Mar 2026

Mariette

It was a quick stay but the room was clean and the staff were friendly and helpful.

Self

2/10

Poor

21 Mar 2026

Renee

Elevators were down for the entire weekend. How sad

6/10

Pleasant

18 Mar 2026

Mathew

Needs some upgrades. Staff was friendly and it is a convenient location to airport. Elevators were not working and the Kureg in my room did not work.

8/10

Excellent

18 Mar 2026

Chris

Nice staff, clean room

6/10

Pleasant

18 Mar 2026

Virginia

My room was clean! Restaurant only accepting cash or room charge elevator was not working

Self

2/10

Poor

16 Mar 2026

Zoey T

Power out when I ask to s

2/10

Poor

15 Mar 2026

Gage

Got a text that day to e elevator didn’t work. The they lost power making it unsafe and would not give a refund and hotels dot com wouldn’t help. It was dirty and creepy

Business

4/10

Poor

15 Mar 2026

Erica

Elevators were broke had to walk up to the 4th floor ! Pool was closed ! Paid extra for breakfast at 9:3 when we got down there all the food was gone we waited 20 mins for refill until we just left ..

Family_with_children

8/10

Excellent

15 Mar 2026

john

Clean but no elevator

Friends

2/10

Poor

15 Mar 2026

Diana

SMH it was jut a hot mess

10/10

Exceptional

14 Mar 2026

Elizabeth

Great customer service! Front desk staff were amazing, especially Celeste. We stayed 1 night and used the airport shuttle/parking. Very convenient

8/10

Excellent

13 Mar 2026

Kenneth

Staff is considerate but rooms are a little outdated

Friends_and_family Family

8/10

Excellent

11 Mar 2026

Skyler

Clean room with comfy bed. TV was a smart WiFi one that kept kicking me off and asking me to sign in again every four minutes. Disappointing since we had an infant who likes to watch bouncing fruit videos on YouTube to settle down for bed. Elevator was down so we had to take the stairs.

10/10

Exceptional

05 Mar 2026

Kelly

This is a great option for an early or late flight. There is a shuttle that runs every 30 minutes, versus some hotels only runs every hour. Also, there is a restaurant/bar on property. Rooms are spacious and staff was extremely friendly.

Self

2/10

Poor

03 Mar 2026

Karen

I booked through Expedia. The dates changed in the app and I did not catch it until I got the confirmation.
I tried changing the dates as soon as it booked no one would change the dates - not Expedia and not the hotel. So I lost the entire payment because the wrong date was booked

8/10

Excellent

02 Mar 2026

Karolee

Shuttle was great and everything was smooth and pleasant.

Self

6/10

Pleasant

02 Mar 2026

Eileen

Check-in. Did not get balcony that I paid for. Walking out of main entrance to car, slipped and fell on ground right in front of sliding doors A small mat was there but did not cover the whole area. They salted it, but when my hand hit the ground it was greasy. So obviously it was something else. Shuttle driver was right there and never said a word. Room- toilet had a urine spot on the seat. The seat was positioned up, so don't know how they could have missed the spot right there. The drapes and blinds had marks on them. No paper cups for the coffee or bathroom . Pool was closed, even though it looked clean. Parking lot was very full, however, hotel seemed empty. Restaurant/bar looked nice, but didn't eat here. Hotel is very dated. This hotel is convenient to airport,and restaurants and probably good for an overnight stay, but not much more than that. They did provide complimentary late check out.

Self

2/10

Poor

28 Feb 2026

Joseph

Toilet seat was broken, shower/bath water diverter was broken.

Self

6/10

Pleasant

28 Feb 2026

Judith

Staff was very courteous. The hotel is showing her age. Was fine for a one night stay.

6/10

Pleasant

24 Feb 2026

Melanie

Loved the bed. Loved the ease of long term car parking, and the airport shuttle. Would have left a four star review, but coffee maker did not work, no coffee made in the lobby when I left at 4:30, and tub shower did not drain.

Self

6/10

Pleasant

20 Feb 2026

mary

Pool is closed until atleast summer was my only complaint everything else was nice.

10/10

Exceptional

18 Feb 2026

Christinea

Nice room & building - great food at restaurant!

Family

4/10

Poor

17 Feb 2026

Martina

No heat, peeling wallpaper, a non functioning tv and remote

6/10

Pleasant

16 Feb 2026

Paul

The bathroom drains fir the shower and sink backed up. I had to take a shower in standing water because the drain was slow.

2/10

Poor

16 Feb 2026

Jamie

No room available

2/10

Poor

15 Feb 2026

Misbah

This was an unfortunately absolutely terrible experience all-around. I booked easily, and everything was going according to plan. The evening my coworker and I were set to arrive, we experienced a flight delay and I called the hotel to ensure I could still check-in if arriving after Midnight. I was told they would
Check me in early, no worries, and received an email confirmation of check-in. By the time we had finals made it to the hotel, we were told we couldn’t get keys or check-in, the manager who had helped us had lied, and we wouldn’t be able to check-in the following day. I am out one night’s stay for following their policy, very disappointing from this Crowne Plaza and IHG. This is the second time I’ve stayed at this hotel with some complications.

Business

2/10

Poor

15 Feb 2026

Jonathan

We couldn't stay because they didn't have people to clean the rooms and overbooked the rooms. Offered no help. Had to book elsewhere.

2/10

Poor

15 Feb 2026

Matthew

If I can recommend you do anything before you stay here, it is to call ahead and make sure you have a room. Myself and a lot of other people showed up yesterday to check in and the staff said they oversold the hotel by a large number. People traveling were stranded with no transportation or options. I was fortune to have my vehicle and drove 1/2 hour away and found another hotel

8/10

Excellent

15 Feb 2026

Michael

Th room was good only thing I did not like was that the shower couldn’t get hot but other than that it was a nice stay clean nice room

2/10

Poor

15 Feb 2026

Shadera

Staff had attitudes. Room fully paid for in advance was canceled without notice and given to other guest.

Business Family

4/10

Poor

15 Feb 2026

Linda

Our room didn’t have a lock on it, there was mold on the wall by the windows, there was holes on the bed frame. The lobby was dirty, overflowing garbage that was not being cleaned. The staff at the lobby desk didn’t know a thing about how breakfast worked for the guests. The hallways smelled like marijuana, the elevator wasn’t working, the bathroom was dirty, our room didn’t seem like it was cleaned. Very poor hygiene overall

Business Family

8/10

Excellent

14 Feb 2026

Cheryl

Room was clean. Nichole at the lounge was very helpful suggesting menu items and on the spot service!!

Leisure Family

10/10

Exceptional

11 Feb 2026

Mackensy

Had a great night there.

Business Self

10/10

Exceptional

09 Feb 2026

JANICE

Clean room,
Very nice staff!

Friends_and_family Friends

4/10

Poor

02 Feb 2026

Arthur

Cold air was coming in through the exterior doors and door frames of the rooms. The second room had the same issue. We were only able to sleep in a third room at around 3:00 a.m.

Overall, it was a disappointing experience.

Business Family

4/10

Poor

26 Jan 2026

Melissa

The bathroom only had two hand towels and one washcloth. My requests for full sized bath towels were ignored. The room itself smelled musty, and there were stains on the curtains and walls. I had to scrub a medium sized yellow spot out of the bottom of the bathtub. When I left to check out, the elevator smelled like weed.

Business

2/10

Poor

18 Jan 2026

Adam

This was genuinely a terrible experience. The place wreaked of marijuana smell… the doors literally would closed shut, and the key had to be reprogrammed three times only resulting in the maintenance guy literally taking a crow-bar to the lock to let me into the room. This place truly sucks.

Business Self

8/10

Excellent

08 Jan 2026

DAVID

Yes but we had a wake-up call scheduled for 330 am and we never got a call..
Could have missed our fligjt...

Leisure Partner