Name: La Quinta Inn Suites Cleveland Airport West
Address: Country Club Blvd, 25105, North Olmsted, 44070, US

10/10

Exceptional

16 Jul 2026

Melissa

perfect

Family_with_children

6/10

Pleasant

14 Jul 2026

Sierra

We enjoyed our stay at the hotel for the night. The rooms were clean, the staff were friendly and we enjoyed the breakfast. My only complaint would be that the elevators were a little wonky.

Friends

10/10

Exceptional

13 Jul 2026

Christian Manuel

🔥💪

Partner

4/10

Poor

10 Jul 2026

Justin

Had to go ask to get towels, twice. Then when I got them it was only towels no rags. Then I had to go ask for a trash bag so I could take my trash out, this was day 2 of 3. Also they had storms come through and it was over 100° with the heat index, and the power went out. You would think it being a major hotel chain they would have a backup generator. We were on the top floor and the window barely opened. 5 of us including 3 kids. And when the power went out, the staff was nowhere to be found. Nobody checked on us when the power went out, nobody offered to do anything. Definitely won't be staying there again.

Family_with_children

2/10

Poor

08 Jul 2026

Cassondra

I prepaid for my room and was told there aren't any available rooms when I arrived. Had to scramble to find other lodging at the last minute and missed part of our concert.

Family

8/10

Excellent

06 Jul 2026

Mahesh

Free parking and breakfast

6/10

Pleasant

06 Jul 2026

Zenobia

Our little family came for a short trip visiting family . We didn’t get to access the pool due to us being so tired from running around . But the staff was really friendly and nice . Breakfast was ok eggs had seasoning on them. We just wish the beds was a lot bigger other than that it was ok for a short stay !!!

Friends_and_family Family

6/10

Pleasant

05 Jul 2026

Haresh

Not well maintained place, Ice vending machine was broken, bathrooms were looking like too old and need immediate maintenance.

Family

6/10

Pleasant

05 Jul 2026

Wayne

Grounds had garbage on the grass where dogs are walked. Showers need attending would not consider stepping in it. All was good until a storm knocked out the power for a few hours.

Staff was helpful and nice.

Partner

2/10

Poor

05 Jul 2026

Caleigh

It’s hard to believe that this hotel has the rating it does. It was poorly maintained and managed. Late check in because room wasn’t ready, when it was ready it was filthy. The shower drains did not drain so we had to stand in a backed up pile of water. Random doors had knobs broken off, hallway floors were dirty with dog poop in the middle of them. The bed and mattress looked like they just were picked up randomly. Same with the pillows. The lobby smelled like weed. With it being a holiday weekend we couldn’t find another room close enough to the sporting event we were at so we couldn’t move or we would have. Truly, truly terrible. I would never stay here again and would suggest others ofind somewhere else to stay in the area.

Friends_and_family Family

6/10

Pleasant

03 Jul 2026

Arnold

Convenient but run down, showers with stains.

Self

6/10

Pleasant

01 Jul 2026

Nicholas

I stayed in the deluxe suite and it was an absolute waste of money paying for the extra space. The secondary room quite literally looked like it was used for bachelor parties in the most disgusting way possible. I wouldnt even set my bags down on the couch it looked so bad.

Partner

2/10

Poor

30 Jun 2026

Angelena

There was a pimple patch in my shower my sister had shot on her bed sheets. The pool was discolored and gross. Terrible

6/10

Pleasant

28 Jun 2026

Dallas

The atmosphere inside was dank and humid. Whole place was showing its age. Room was not good. The shower/tub was rotted out and unusable. Would not recommend staying here.

6/10

Pleasant

23 Jun 2026

Scott

No tp in room lol beds updated beds n couch seem pretty wore out

Partner

2/10

Poor

23 Jun 2026

John

They cancelled two of my three reservations. I booked rooms for my self and two of my kids. We checked in a day earlier and when I went to check in for the kids rooms, they said they cancelled the rooms because my card was declined. The same card I used on my room the day before. The same card I had used successfully for two small transactions earlier in the day. BS. Then they said it was because there was no phone number on the reservation. Even though I had given them my number the day before. Beware of this property if you reserve more than one room.

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

Charles

Excellent handicap facilities

Partner

10/10

Exceptional

23 Jun 2026

Charles

Good value for the price

Partner

6/10

Pleasant

22 Jun 2026

Don

Room had a dirty pillowcase and a moldy shower. We had a late night arrival and were able to check in rather quickly, but no coffee in lobby after 9 AM. Property was in fair shape and all in all it was a decent day for the price.

Partner

4/10

Poor

19 Jun 2026

Stevyn

Even around the exterior landscaping lots of weeds, room not as pictured very old dusty couch moths flying around room when turn lights on and entered. Badly damaged scuffed shower/tub walls. Not even a chair and table in the room. Supposed to be a suite and pictures having separate room for couch and a little desk/work station and that was not the case at all.

Breakfast was a joke. The worst grossest hotel breakfast ever experienced. Woman was interviewing and complaining about housekeepers in the lobby/breakfast area with guests present.

Have stayed at other la quintas and this does not meet the expectations. Was more of a janky old truck stop.

Self

4/10

Poor

19 Jun 2026

Brian

Beds are super uncomfortable. Elevators really slow and stops on 2nd floor every time you go up or down. Room obviously wasn’t thoroughly cleaned as someone’s clothes were still in the closet when we arrived. Do better!

Family_with_children

10/10

Exceptional

18 Jun 2026

Lilla

It was good price value proposition wise.

Friends

4/10

Poor

17 Jun 2026

Kenneth

Rooms were pretty clean. Small refrigerator in room did not work. TV had sound but no picture. Breakfast was okay, had scrambled eggs, sausage links, waffles, and cereal. Pool was closed the first day of our stay. The stay was pleasant and great for the price. The issue came after the stay. 2 days after we checked out, was charged $300. No receipt, no email or call. Attempted to call hotel directly and after 15 minutes of trying to explain to ai that wanted to talk to a real person, was transferred to billing/reservations. Lady could not help me, says could not find reservation or record of my stay. Kept telling me to call Expedia being that is where I booked and rudely hung up the phone. Called Expedia, very helpful. They tried contacting hotel and could not get a response, they emailed the hotel to try and get a response. Overall was on phone for over an hour. The $300 charge for unknown reason has been processed. Nothing Expedia did wrong, but very shady from the hotel to charge account and are not able to be reached for any explanation. Absolutely terrible customer service!!

Family

6/10

Pleasant

16 Jun 2026

Rachel

The staff was very friendly and helpful. We settled into our room late and found it to be less than clean but the manager was happy to have the housekeeper clean the room. They cleaned specific things my husband mentioned were dirty and didn’t clean the whole room thoroughly so it was still not ideally clean still. We didn’t mention anything after but I guess they had new cleaning staff. I’d get rid of them…
The bathroom didn’t have a vent so the room heated up from showers. The elevator was very slow and always stopped on the second floor which made it take longer.
Parking was nearly full every evening but we managed to find a spot off in the corner thankfully. Breakfast was good. They had waffles, eggs, sausage links, toast, bagels, cereals, milk, orange juice, and coffee.
The kids loved the pool, it wasn’t heated but wasn’t too bad the day we had time to go in. The hot tub was roped off. We personally wouldn’t visit again but it’s a decent budget friendly option.

Family_with_children

8/10

Excellent

15 Jun 2026

Susan

The staff was excellent

Partner

2/10

Poor

15 Jun 2026

Ron

Terrible

8/10

Excellent

14 Jun 2026

JEANINE

It Was Expensive And Wasn't Really Worth The Rate. The Pool Is Super Small. Upside is The Staff Is Great And Helpful. Breakfast Was Minimal With No Attendant. For The Price Could Be Better.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Amy

Parking was easy. Breakfast ok. Hot tub not working. Room was clean and quiet

Self

2/10

Poor

13 Jun 2026

Lisa

Horrible check in, clerk on phone face timing with boyfriend, gave us keys to an occupied room, got new room whose shower was dripping everywhere for 4 days, bug on sheet and dirty sheets either coffee or blood. Locked out of room first night key did not work, had to wait and wait for front desk clerk over and over. I want my $400 back, horrible, it should be torn down

Partner

4/10

Poor

10 Jun 2026

Kayleigh

Dirty Bathroom

6/10

Pleasant

08 Jun 2026

Rania

The hotel was good my only complain is the washrooms in the first floor. The tub was very old and looks really bad. My kids had to wear water shoes to take a shower. Eveything else was good.

Friends

10/10

Exceptional

08 Jun 2026

Sarah

It was exactly what we needed it to be for a quick trip.

Friends_and_family Family

8/10

Excellent

07 Jun 2026

SAMEH

I think it is good for short stays

2/10

Poor

05 Jun 2026

Melissa

Attitude at the front desk.

2/10

Poor

04 Jun 2026

Mohammad

Room was clean , but bath had bad smell , no room service if you are staying longer then one night, mattress had yellow stains under the sheets. Only one elevator was working.

Partner

10/10

Exceptional

03 Jun 2026

Montavius

Very clean and well kept property

Partner

6/10

Pleasant

02 Jun 2026

Rick

Could not use the bathtub in room 105

Family

4/10

Poor

01 Jun 2026

Sierra

Pull out couch in king suite was extremely dirty with numerous stains on the couch. Told front desk staff and was told there was nothing that can be done as other rooms are full. Was given blankets to put over couch. Suite was 2 separate rooms and one room was very musty as if it hadn’t been cleaned properly. Shower curtain rod was pulling out of wall.

Friends_and_family Family

6/10

Pleasant

27 May 2026

Rose

Breakfast needs improvement

Family

8/10

Excellent

20 May 2026

Deb

This was a good hotel. It was clean,the beds were comfortable and the temperature control was great. Often times in hotels we spend the evenings trying to adjust the temperature since it seems to fluctuate between too cool and uncomfortably warm no matter what the themostate is set on. This wasn't a problem here. the temperature stayed where we set it the whole 4 days we were there. The staff was very friendly and helpful from the ones at the desk to the ones cleaning the rooms. Everyone made us feel very welcome. I'm sorry I don't remember their names but I have a hard time reading names tags and sometimes they aren't wearing any.

There was a few minor issues the kept me from giving this hotel 5 stars. But I stress these were minor things and wouldn't keep us from staying there again. There was no black out curtains so the room wasn't very dark at night. There was no channel guide for the televison which is annoying since we spent a lot of time flipping through channels without knowing what they were trying to find something to watch. A channel guide seems like something that should be provided and it wouldn't take a lot of effort or expense to have one availableand it makes a stay less irrating. The sink was slow to drainbut wasn't a seriuos problem. The only fault with breakfast was no fruit available.

Friends

2/10

Poor

20 May 2026

Peter

I originally booked a King-size non-smoking room through Expedia. Upon my arrival, I was informed by the front desk that due to a \"housekeeping shortage,\" my reserved room was unavailable. I was forced to settle for a double bedroom instead, which was not what I paid for or expected. To make matters worse, I was charged an additional $50 deposit despite the downgrade in my accommodations.

The condition of the room I was eventually given was, frankly, disgusting. It was clear that the room had not been properly cleaned, which is particularly alarming from a health and safety perspective. Specifically:
There were visible fecal specks on the toilet seat.
The headboard and bedside tables were covered in greasy fingerprints.
The bathroom floor was visibly filthy and had clearly not been mopped.
There was even a nasal nugget yes a booger the side of my finger name on the wall to great me upon waking up.

Furthermore, I had planned my morning around utilizing the pool for exercise and a refreshing swim. I was disappointed to find out that the pool does not open until 10:00 AM—only one hour before check-out—making it impossible for me to use the amenities I had paid for.

Between the room downgrade, the lack of basic cleanliness, and the restricted access to facilities, my stay was incredibly unpleasant. As a result of these failures, I do not feel that I received the value or the experience I paid for.

Self

10/10

Exceptional

20 May 2026

Brendan

Clean room and the staff were very accommodating

2/10

Poor

13 May 2026

David

I would give it 1 star for the quietness, thats all.

10/10

Exceptional

10 May 2026

Erin

The room was clean except there was water all in the coffee tray thing. It obviously had leaked out and no one cleaned around it or refilled it because they would have seen all the water.

Partner

6/10

Pleasant

10 May 2026

Stephen

The room was clean and the staff was friendly but this was the loudest hotel I have ever stayed in. There were doors slamming, couples fighting in the parking lot outside our window, and people yelling in the lobby until about 4AM. Bring noise cancelling headphones if you decide to stay here.

Partner

10/10

Exceptional

09 May 2026

Abdullah Ejaz

mazing

4/10

Poor

03 May 2026

William

For the continental breakfast, they didn’t even have potatoes with your eggs and meat
The building is very old
The bathrooms definitely need to be updated in the rooms

Family

10/10

Exceptional

01 May 2026

Matthew

Great staff

Partner

8/10

Excellent

29 Apr 2026

Kendall

Breakfast was medium rare, very clean rooms and really good attentive staff.

10/10

Exceptional

22 Apr 2026

Francisco

Great experience especially for our first time in Cleveland.

Business Friends

2/10

Poor

22 Apr 2026

Allison

I had two rooms for my stay. One room was alright. Nice for an older hotel. The other, the view out the window was a solid wall, inside lock on the door was broken, and no bathroom supplies in the shower.

The ice machines were broken and they were not providing ice. (I think if the machines are down the hotel should supply ice from gas stations or the kitchen)..

They leave the doors to the pool open all day so debris blows in and covers the pool with it. Looks filthy but it’s just from the trees and bushes.

My poor review is mostly because they had no hot water WHEN WE CHECKED IN and didn’t inform us. Letting people check in and hoping they don’t try to use the hot water is a disgusting operation. Then, they offered no compensation because I booked through Expedia. When Expedia tried reaching out they just wouldn’t talk to them. Convenient. It’s one thing if the boiler goes out during your stay… but this had been going on for days and they weren’t telling people.

Family

10/10

Exceptional

21 Apr 2026

Mohamad

.

6/10

Pleasant

17 Apr 2026

Roxanne

Bathroom tub could be updated and more selection for breakfast

Friends_and_family Family

8/10

Excellent

13 Apr 2026

michelle

Staff was friendly. Breakfast was good

Friends_and_family Family

8/10

Excellent

12 Apr 2026

Jonathan

It was ok

Leisure Self

2/10

Poor

12 Apr 2026

kassandra

No hot water, no air, door will not lock..I say a lot of things

Business

2/10

Poor

10 Apr 2026

Kris

Terrible no hot water no maid service !

2/10

Poor

10 Apr 2026

Anne

The room felt very dated and wasn’t clean, and unfortunately the shower only had cold water. We only stayed one night, and I’m glad it wasn’t longer. The one positive was the staff member we encountered—very nice and helpful. Other than that, I would recommend choosing a different hotel.

Partner

4/10

Poor

30 Mar 2026

Erin

The hotel was pretty clean. Lobby area looks up to date, rooms are not. The beds are not great at all and no comforters just sheets to sleep with. Hot tub was down while we were there so we were very bummed and the pool area has garbage backs hanging on the ceiling which was a little concerning. Typical hotel breakfast but they ran out of waffle batter so we didn't eat much. You get what you pay for so if you are looking for a cheap hotel with no amenities you are good to book here!

Friends_and_family Family

8/10

Excellent

29 Mar 2026

John

Usually pretty good spot

Self

6/10

Pleasant

29 Mar 2026

Mindy

Housekeeping only comes on Wednesdays! That is what front desk told me when I asked. Don’t expect your bed to be made up. Breakfast has eggs, sausage, pancake maker and cereal. No fruit or pastries. Hot tub not working. Our tub has mold on it that wipes away easily so just not cleaned properly. Dove soap products are nice. Lobby is pleasant.

Partner

4/10

Poor

29 Mar 2026

Krystal

Pictures do not represent what this hotel really is. Run down and absolutely deplorable.

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Trilby

Great staff

Partner

10/10

Exceptional

17 Mar 2026

Robert

Yes

Self

10/10

Exceptional

16 Mar 2026

Juan R

Great place , stuff nice and professional

Partner

8/10

Excellent

10 Mar 2026

greg

Property appeared maintained and possibly recent updates. beds and room comfortable.
bathtub needed attention. Tub was dangerous because of floor \"valley\" causing concern with balance when changing position.
woke up in am with dead cockroach on bedding. Front desk informed when checking out. (attendant was busy with another guest and I had an appointment at Cleveland clinic and could not wait). I was extended \"I'm so sorry.\"

Family

4/10

Poor

09 Mar 2026

Nicole

The gym was messy the pool was dirty the hot tub wasn’t open the water looked very yellow and dirty

Friends_and_family Family

2/10

Poor

09 Mar 2026

Marva

This place is falling apart: I had to change rooms because the heat didn’t work. The 2nd room, water was leaking from the ceiling in the middle of the room. Pool looked disgusting. Hot tub was out of order. Waffle maker was out. Toaster was out.

But the service was good.

Friends_and_family Family

6/10

Pleasant

08 Mar 2026

Kirsty

I very rarely write a review but I was a little disappointed in my stay. Everything in my room felt a little dirty. The bathtub had stains and looked unclean, my towel had a hole in it, the whole hall smelled musty and when I opened the microwave there was mold in it! I understand that that this is a budget hotel and I have stayed in many La Quinta by Wyndham but I think the cleanliness really needs to be worked on here.

Self

4/10

Poor

15 Feb 2026

Robert

When I arrived to my room, I found the bed appeared slept in, an open can on the nightstand and a used towel in the bathroom. The second room assigned to me, had dirt in the carpet outside its door, and one of the wall sconces hanging by its wiring, also it looked like someone had tried to pry the door open. Immediately, I became uncomfortable staying here and I eventually left early before my 2nd nights stay and checked out. I would not stay here again.

Friends_and_family Family

10/10

Exceptional

15 Feb 2026

An

Clean and friendly staffs

Friends_and_family Family

6/10

Pleasant

15 Feb 2026

Ajanae

My room was ok but the bed was really hard it felt like something was underneath the bed so it was really hard to fall asleep and the elevator was going to every floor something was wrong with the elevator the first desk said it and couldn’t get in the pool because it was closed was disappointment but this hotel definitely need some fixing and new updates but it was ok to stay here.

Friends_and_family Family

10/10

Exceptional

05 Feb 2026

Harikrishna prasad

Friendly staff and clean Room overall had good experience.

Business Family_with_children

4/10

Poor

01 Feb 2026

Jaden

Only one elevator works and it takes all day to come. Also the tub was dirty when I first walked in the room and the tv remote doesn’t work as well. I wouldn’t say the hotel was a rip off but in a sense it was for the money I spent.

Leisure Partner

10/10

Exceptional

01 Feb 2026

Brailand

Wonderful stay. Shiva was very great and he really took care of us highly recommend to stay.

Leisure Partner

6/10

Pleasant

26 Jan 2026

Teresa

Parking Lot look kind of dangerous there was a parked car running with people in it on their Laptops. I left to get something and they were still there when I got back. Made me fell a little edgy.

Self

4/10

Poor

19 Jan 2026

Dawn

The lighting in the room was minimal and just weird. The hotel itself was dirty. Only one elevator working and doors left open in the lobby so the whole first floor was freezing

6/10

Pleasant

12 Jan 2026

John

Bathroom lacking, tub was narrow for an old fart like me to stand in, the water was warm could have been a little warmer, shower had soap dish removed could see the outline, not a big deal but gave it a dingy look. Construction workers on the 2nd floor were loud up til 11 music, talking. closing doors, not a big real big deal was able to get some sleep, tripped over a case of bud light in the hallway. Other than that it was ok, room was clean and didn't stink. The clerk helped with a malfunctioning printer, and got our airline tickets printed

Business Family

2/10

Poor

09 Jan 2026

Amarealis

Worse stay I have ever had I will NEVER stay at this location again in my life time. Customer service was awful manager refused to come and address the issues bug- rust - room unsafe- unclean -ac system falling apart broken- fridge broken. I was Threatened and staff was unwilling to resolve any of the issues. Worse stay I have ever paid for!!

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

Jian

It’s real nice and easily through! Thanks for the upgraded LGA!

4/10

Poor

30 Dec 2025

Ashley

Breakfast was very limited, no water, pool and hot tub was broken, housekeeping didn’t bring us linens, mold in bathtub and hair, smelled bad like animal urine, and only 1 elevator worked and the door kept sticking on it.

Leisure

2/10

Poor

28 Dec 2025

Karvens

The front desk staff was awesome, so this is not towards them, but the condition of the rooms and hotel is horrible. As a nationally recognized company, Wyndham and LaQuinta leadership should be ashamed of the condition of this building.

I was moved from one room to another because the bed sunk in, and the second room was no better. The bathtubs were disgusting and need to be replaced. The walls had patch work done. I can clearly tell leadership doesn't care about the quality of this location!

Leisure Partner

2/10

Poor

28 Dec 2025

Matt

Dirty room no toilet paper pool out of order one elevator broke second elevator kept breaking down

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Jeffrey

I checked in Friday and never got the guy's name at the front desk but he was excellent treated every guest like they were at home. I loved the fact that my room was super clean and well stocked. I will be back again next year for my birthday weekend. I hope each and everyone of you and your family's have a very happy 🎊!

Leisure Self

10/10

Exceptional

27 Dec 2025

Marilyn

Everything was great.

Self

6/10

Pleasant

24 Dec 2025

Johnathan Lee

No tv the night we checked in.
Breakfast was very minimal at best.

Leisure Family

10/10

Exceptional

22 Dec 2025

Abigail

The room was very clean. The clerk at the front desk was very kind. The elevator was fast. I enjoyed this place for the price of $70 for a last minute stay (literally booked the night before).

Business Partner

6/10

Pleasant

22 Dec 2025

Morgan

Room was nice enough. Disappointed that the pool and spa tub were out of order. Was the main reason for booking here.

8/10

Excellent

21 Dec 2025

Ali

Everything was good just heads-up swimming pool is closed and no swimming pool available.

Business_and_leisure

10/10

Exceptional

19 Dec 2025

Marilyn

Always clean and quiet. Shopping mall next door!

Self

10/10

Exceptional

01 Dec 2025

Tiffany

Friendly staff, clean room. Accomodating.

Leisure Self

6/10

Pleasant

29 Nov 2025

John

Shower leaked

Business Family

6/10

Pleasant

29 Nov 2025

Layalli

didn’t like that when i walk into my room the bathroom tub was full of dirty water ?? why wasn’t it drained out before given the room?

Leisure Partner

6/10

Pleasant

23 Nov 2025

Qiana

doors on first floor slam alot and loud as ever

Leisure Partner

2/10

Poor

17 Nov 2025

Gerardo

Get bit up my bed bugs

Business Friends

10/10

Exceptional

11 Nov 2025

Julie

Yes

Friends_and_family Family

10/10

Exceptional

10 Nov 2025

Alysa

The hotel was so nice that I will be going there again.

Partner

2/10

Poor

10 Nov 2025

rola

The rooms were extremely dirty, and there was literally a blood stain on the bed, and the bathrooms were so dirty. No customer service whatsoever. I do not recommend staying here all night. You will be kept awake by how rude other guests are and how loud they are.

Leisure Family

10/10

Exceptional

10 Nov 2025

Myleia

Yes!

8/10

Excellent

02 Nov 2025

Khrista

Check in was fine. It was the 1am screaming match going on in the hallway that was the problem

Partner