Name: Red Roof Inn Cleveland - Westlake
Address: 29595 Clemens Road, Westlake, 44145, US

10/10

Exceptional

28 Jul 2026

Susan

The room was clean, cool and nice.I would recommend it.

6/10

Pleasant

27 Jul 2026

Ramesh

No microwave they show pictures but not their

2/10

Poor

26 Jul 2026

Angelina

Terrible smell

2/10

Poor

25 Jul 2026

Tracy

We have had several problems with our stay here. We booked a room with a roll in shower to accommodate me being disabled and wheelchair bound. The property stated they do not have this room type despite it being advertised. The parking lot is being asphalted. We had to park far from our room and difficult to access by wheelchair. Not to mention my husband having to. make multiple trips carrying all of our things. The bed is horribly, horribly uncomfortable and the sheets are stained. We requested extra pillows twice and still have no received them. The smoke detector went off at 3 am and didn’t stop until

6/10

Pleasant

24 Jul 2026

Amy

Room was comfortable but the air conditioning unit rattled constantly, and I could hear the next door unit rattling from my inside my room. The people on both sides of me knew each other and were knocking on each other’s door often and talking outside for a long time. As we were immediately above the lobby, I feel the manager would have heard and could’ve asked them to be quiet. At the very least, given the open rooms, he could have situated me away from those rooms.

6/10

Pleasant

24 Jul 2026

Thomas

If you are travelling on a budget and need a place to sleep, this will fit the bill. It has the necessities but no more. Furnishings, linens and soap were clean. Some of the heaters near the ceiling had flaking paint. I stayed 4 nights and did not see any room service. The television did not get any local stations or ABC, CBS, NBC or CNN, only what is free over an antenna. Parking was not a problem. Desk staff was very and still in training - willing and courteous but inexperienced.

2/10

Poor

24 Jul 2026

Hugues Roland

The room was not done.
They do not have breakfast included as they said.
Not clean at all

2/10

Poor

21 Jul 2026

Wendy

This place is a dump!
Unfriendly staff, horrible beds, NO amenities, no elevator, stained bedding, dead fly on bathroom counter...

Family

6/10

Pleasant

19 Jul 2026

Bruce

Overall it’s a reasonable place to stay for the price. The room was not sparkling clean but clean enough. All of the amenities worked properly even if they looked a bit tattered. And the location is very close to restaurants and other businesses. Would recommend for those who are on a tight budget needing to stay overnight at a reasonable place.

Self

4/10

Poor

19 Jul 2026

Mark

I booked a room with two beds. When my brother and I opened our room, there was only one. I went to let the (manager/owner) know at the front desk, letting him know we needed a room with two beds, and he shook his head, almost defiantly, telling me there wasn't any available. I told him I booked a room with two, and we needed to get one, that my brother and I weren't going to sleep together. He relented, and gave us one (one he said he didn't have a minute earlier). We get in the room, and it's not cool. The A/C wasn't working well. I went to ask for another room, and they said they were sold out. The parking lot wasn't even 25% full at that time. The girl went to inspect our room to make sure we hadn't used anything, and said because we 'touched the beds' it wouldn't be fair to someone else to give them our current room. She said she'd have maintenance come replace the A/C in our room. Seems it would've been easier to just move us and have housekeeping come fluff the beds back up.. but no. We left for a few hours and came back. The A/C had been replaced, and it was cold. But it was B.S. they couldn't take care of us since we were already on the property.

Also, we found a hair on the toilet seat, and the toilet itself (from the tank) leaked water onto the floor. No shampoo in the dispenser in the shower.

We felt the staff was rude and wasn't try to take care of us. We won't be back again. We've learned our lesson.

Friends_and_family Family

6/10

Pleasant

19 Jul 2026

Kathryn

Tub looked worn and not cleaned as well as could have been stain on a wall and a faded stain on a pillowcase didn’t help! Bed was comfortable. Decent enough for a night’s stay.

Family

2/10

Poor

18 Jul 2026

Ashley

THE WORST EVER

Family_with_children

4/10

Poor

18 Jul 2026

Richard

They say cleaning is every 3 days. I was there for 6 days they never came, despite my asking and getting promises from the desk on day 3, 4 and 5. None of the desk outlets worked, but 2 stars at least for being near a Starbucks. Hotel WiFi was good.

Self

6/10

Pleasant

17 Jul 2026

Joshua

Was not bad

Partner

10/10

Exceptional

14 Jul 2026

Scott

Amazing...nestled beneath lush trees, entangled with wildlife, hustle of the city and bustle of the highways....5 stars by far, simply perfect.

4/10

Poor

12 Jul 2026

Sherrie

Staff was very helpful. But I have to say I've never stayed in a hotel/motel that was as poorly cleaned as this. We changed rooms twice and although the 3rd room was better, there was black hair everywhere. Water pressure was really good and bed was very comfortable.

Partner

2/10

Poor

10 Jul 2026

Jillian

Our room was supposed to be ready at 3pm, when we arrived we were told it wasn’t cleaned yet and to give them an hour. When we came back an hour later they gave us our room key but there was an employee in the room having a MEAL in the UNCLEAN room. We went back to the front desk and told them. They grumpily(and after some debate) gave us a new room. This one was not ada accessible and when we checked the beds? BED BUGS. We left immediately and asked for a refund that we still have not received. Honestly the worst place ever to stay I would rather sleep in a ditch, it’s probably safer there.

Partner

2/10

Poor

08 Jul 2026

Alexis

Room had poop on the wall, and bathroom. Bed had stains on it! Horrible experience. Had to leave and home! Please dont book this MOTEL

Friends

8/10

Excellent

08 Jul 2026

Muhammad

It was a good experience

Partner

6/10

Pleasant

07 Jul 2026

Amber

The refrigerator froze all our drinks, the bathtub was a little dirty and the bathroom lights had a bunch of dead bugs in them. Otherwise everything else was okay. The handicap rooms are comfortable and have adequate hand rails and shower chair.

10/10

Exceptional

07 Jul 2026

Marie

Every thing was good. A Lil microwave and a Lil Fridge would’ve been great.. had to keep running down the stairs across the parking lot to go to the ice machine. Just fill our ice bag to keep our cooler filled with ice so that we could have cold drinks on such hot days and store our fast food.. Staff was really nice…

—Mrs. MAQ

6/10

Pleasant

05 Jul 2026

James

For the price, it was quite satisfactory. I got the impression that the owners have put a lot into renovating and freshening up the building and rooms. The air conditioner in my room was old and inefficient, but that was the only problem. It's no frills with a \"standard\" room, but I wasn't looking for frills. The only problem was at check-in. Advertised check-in time was 3:00 p.m., and I arrived around 4:00 after 5 hours on the road, and needing a nap before heading into Cleveland for an event. The clerk informed us that our room wouldn't be available until 5:00. No nap for me!

6/10

Pleasant

29 Jun 2026

Gary

Cheap stop for 1-2 nights. Bathroom requires some TLC.

Self

2/10

Poor

28 Jun 2026

Margaret

Very disapppointed. Took one look at our room snd walked right back to the front office. Told them we were not staying the 2 nights we had booked. Wanted refund. Room was dirty and dead bugs on the floor. Bed sheet had dirt on it and air conditioner tubing was covered in plastic. Curtain rod was broke and drapes half hanging on it. Outdoor grass not mowed in the back or around the 2nd building. Also, garbage in parking lot in tbe same area. Wooden staircase to upper level was splintered, missing paint and uneven steps. Never again

Friends

6/10

Pleasant

28 Jun 2026

Shawn

Bathrooms are super small. Have to almost stand in the tub to shut the door. Toilet didn’t like flushing that much. A strip of drywall tape was hanging from the ceiling about a good 3-4 foot piece. Carpet was missing huge chunks and you can see where they tried to patch it and it still peeled off. Beds were too small for the frame so you had to step over the metal frame to get to the bed. Mini fridge didn’t shut so it had to be twisted in its cubby to stay shut. Hotel room phone was cut and not able to work. Safe also didn’t work. Ac filter was superrrrr dirty like it’s never been cleaned before. Beds and sheets were also really stained.

Friends_and_family Friends

2/10

Poor

26 Jun 2026

Scott

Weeds all over the property, uncut grass, weeds, all over flowerbeds, no Kleenex in the room no hand soap in the room no coffee cup available for the coffee maker.

Partner

10/10

Exceptional

26 Jun 2026

Nancy

We gad a SUPER stay. Room was SPARKLING clean. We arrived in late evening and outdoor lighting was well done and area felt very safe for female travelers. Staff/owners clearly took pride in caring for the property. They exuded warmth and were truly interested in our satisfaction. Property was clean outside, and flowers in bloom—very pretty!
Easy off/on I-90, with nice Bob Evans nearby where we ate breakfast.
We accidentally left an item in the room and their work stopped immediately to assist us in getting it. Thank you!

Friends_and_family Family

6/10

Pleasant

25 Jun 2026

Deborah and Jeffery

Was rather run down and bad stairs to second floor room where we stayed. Very outdated, but clean, but had a musty smell.

Partner

10/10

Exceptional

25 Jun 2026

Thi Hong

Customer service was awesome. He is really nice and helpful

8/10

Excellent

23 Jun 2026

THOMAS

The room was clean. Had Air Conditioner problems but they replace the unit for us. Easy access to restaurants and interstate.

Friends_and_family Family

2/10

Poor

22 Jun 2026

Larry

Rooms smelled like cat pee and were dirty/dingy. Tried to get a different room and had the same issue. Multiple people were asking for refunds and different rooms. It was the front desk person's first day, and she couldn't answer any questions, didn't know how to transfer rooms, and at one point just stopped talking. Horrible experience.

Family_with_children

2/10

Poor

20 Jun 2026

Stephanie

The room was NOT clean. There were bottles and random items under the bed from previous guests; there was a used towel hanging to dry in the bathroom; the bath mat was visibility dirty while folded over the tub; the tub was dirty; there was stains in the duvet....

It was in a safe neighborhood and near a lot shopping. I am sorely disappointed.

Family_with_children

6/10

Pleasant

19 Jun 2026

Jerome

The room
Was clean, however, the shower head was broken and there was no refrigerator or microwave in the room. Overall the staff is friendly.

Partner

8/10

Excellent

17 Jun 2026

YiHui

good staff,good for the price.

10/10

Exceptional

14 Jun 2026

Andrew

Clean room, easy parking

Friends

6/10

Pleasant

11 Jun 2026

Vinicius

Simple room, but good for short stay and worthy the price. My only complaint is the smell in the room. Even booking a non-smoking room I could still feel the smoking smell. Other than that, it’s a nice and clean motel.

Friends_and_family Friends

10/10

Exceptional

10 Jun 2026

Hany

Great staff and good place

10/10

Exceptional

09 Jun 2026

Darcie

It was great for a good night's sleep.

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

DANIEL

I like the place

8/10

Excellent

07 Jun 2026

Nick

It was good for the price but it was a little out of date, luckily there was a gas station right across the streeet to get water and other snacks. It was a very comfortable bed and the staff was extremely polite and helpful.

Partner

6/10

Pleasant

07 Jun 2026

Monica

It was good for what we needed - only there to sleep and shower for two nights. The bed and bathroom were clean, but the floors were sticky and made my bare feet dirty. The water pressure was not great and the AC worked well enough. Overall, pretty middle of the road and good for a short stay.

Friends

2/10

Poor

07 Jun 2026

Nader

I was very disappointed with my stay. The room was not clean, and both the bed sheets and towels appeared dirty. There was also a strong unpleasant odor in the room that made the stay uncomfortable. Cleanliness is a basic expectation for any hotel, and unfortunately this property did not meet that standard. Based on my experience, I would not recommend this hotel to others.

Self

8/10

Excellent

04 Jun 2026

george

everything very good, but breakfast not available

Friends

8/10

Excellent

31 May 2026

James

Not the worst but not the best either

Family

6/10

Pleasant

30 May 2026

Paul

No amenities to speak of. Property okay as far as feeling clean. When you find a hair on the bed that is not yours kind of puts a negative twist on the stay.

Partner

6/10

Pleasant

29 May 2026

Trisha

The room was clean and staff was very friendly and helpful. Idk if it’s a bad area but we came back to the room to a police baracade. They were looking for an individual who was staying there. When they broke into the room, the individual was deceased. Idk how he died, very sad. But kind of scary also!

Family_with_children

10/10

Exceptional

23 May 2026

Donovan

Decent motel. For what it is, it got the job done. Got a good nights rest for a low price. Very few amenities. Safe location too.

Friends

6/10

Pleasant

23 May 2026

Raymond

Pretty much bare bones.

Self

10/10

Exceptional

22 May 2026

Andrew

Easy in and out.

Friends

10/10

Exceptional

19 May 2026

Zhongguo

Good

4/10

Poor

18 May 2026

Osman

This place needs maintenance in all senses.

Self

10/10

Exceptional

17 May 2026

Pamela

This is a very clean motel. I was very impressed and the beds were very comfortable.

Family

4/10

Poor

17 May 2026

Lindsey

Room was not very clean, bathroom was unpleasant, room in general felt dirty, paint was marked, overall not a good choice

Pet

6/10

Pleasant

11 May 2026

Barbara

Parking was easy. Staff were nice. Room was clean and bed comfortable. The room itself has seen better days- door to room had rust holes at the bottom, the AC unit had stains on it. Haur dryer mount was coming loose.

2/10

Poor

10 May 2026

Edward

Outdated dirty room

Friends

2/10

Poor

10 May 2026

Angelo

The room was dirty everywhere, the sheets were also dirty just like the bathroom was also dirty.

The managers should inspect the rooms after each cleaning,

The price of the room is paid for a clean room and there is no refund of the money

2/10

Poor

10 May 2026

melanie

Front desk was welcoming that’s the positive note I have . The room was disgusting hairs on the bed. The towels were stained black. The toilet and tub couldn’t have been cleaner Casie they were filthy . You can tell the ceiling leaks with all the weather stains . Every other hotel
Was sold out in the area otherwise I would’ve left

Partner

10/10

Exceptional

09 May 2026

samuel

Very clean place awesome staff 5 stars

10/10

Exceptional

07 May 2026

Steven

Great place to stay quiet clean great service easy check in and check out

Partner

8/10

Excellent

04 May 2026

Danielle

Room was clean enough. Safe environment. Overall comfortable. Room was partial redone but still had a cigarette smoke odor that we had to grab a wax warmer to keep on while we were there. Everything else was good!

Friends_and_family Family

8/10

Excellent

03 May 2026

Samuel

It was unbeatable for the price, but I wish the hotel would have offered cheaper 1-bed room options. A Continental breakfast might have been nice too. Pretty good though, 4 stars!

Self

10/10

Exceptional

03 May 2026

Luis

Solo las sábanas un poco manchadas

Partner

10/10

Exceptional

03 May 2026

Arnaldo

Good

Partner

2/10

Poor

02 May 2026

Howard

This place was nasty….. we had no heat and it got down to 38 degrees. I thought we were going to freeze. I will never stay at Red Roof Inn again.

Friends_and_family Friends

10/10

Exceptional

22 Apr 2026

Bryan

Great reasonable establishment

Self

10/10

Exceptional

22 Apr 2026

Nestor

Great place to stay

Self

10/10

Exceptional

19 Apr 2026

Franklin

Awesome all around!

4/10

Poor

19 Apr 2026

Susan

It was just too dirty. The man at the desk was very pleasant.

2/10

Poor

14 Apr 2026

Kaitlin

Dirty rooms, flat pillows, smelly pipes from bathroom, grimy toilet, loud bed springs, malfunctioning AC unit

Partner

8/10

Excellent

12 Apr 2026

Jacqueline

clean and adequate for traveling

2/10

Poor

06 Apr 2026

Miguel

The room has a bad smell and was dirty. Stains on the wall, shower was dirty, Towels were not clean. I would not stay there again or any other Red Roof Inn after this experience

Partner

6/10

Pleasant

05 Apr 2026

Joanna

No elevators, small bath towels, no remote for the tv, no clock in the room, part of the door lock was broken, no lock for the bathroom door, and bathtub was stained and slippery.

Self

8/10

Excellent

31 Mar 2026

Mark

For the Price the room was well maintained and ease of use.

Self

8/10

Excellent

23 Mar 2026

Angela

Great area. Clean room. Decent price. Would stay again.

6/10

Pleasant

15 Mar 2026

Erika

Bathroom floor and tile coving was quite dirty. Towels tiny. Bed squeeky. Desk worn out with holes that were spackled. Slept ok. Inexpensive, for a reason. Coffee, but no breakfast. Location was our main reason for choosing this hotel. Just so so.

Family

4/10

Poor

14 Mar 2026

Linda

The room had dog hair on the furniture, the floor and tub wasn't cleaned and had i not got the room through an app i wouldnt have stayed.
There was a terrible storm here which is why i needed to stay in a hotel so i expected the cable to be out for a couple of hours but i was never informed if it came on nor did i ever get a working remote. It was a total insult for them to charge me an extra $8 because im handicap and it was no one there!

10/10

Exceptional

01 Mar 2026

Derek

Room was updated, clean, and staff was extremely friendly upon arrival. I was asked about preference of room on 1st or 2nd floor since it wasn’t too busy. I thought that was an extremely kind gesture from staff.

Self

8/10

Excellent

25 Feb 2026

Orlando

Yes.

10/10

Exceptional

22 Feb 2026

Brian

Other than having to move rooms bc the electric went out in our room it was great and very comfortable

Partner

10/10

Exceptional

21 Feb 2026

samuel

Excellent hotel I stay here regularly when in town friendly staff clean rooms never had a problem

Self

2/10

Poor

19 Feb 2026

Alisa

I was charged at early checking for entire stay. Had to ask over and over for the charge be reversed. It was a very bad experience

6/10

Pleasant

19 Feb 2026

Daniel

I guess you get what you pay for. Staff was nice
Room was basically clean. Ink stains on the sheets but they were clean. Just an older hotel

Self

10/10

Exceptional

15 Feb 2026

Diana

NA

10/10

Exceptional

15 Feb 2026

Jamille

Staff extremely friendly, bed is very firm though

Leisure Partner

10/10

Exceptional

14 Feb 2026

Ankita

Good place to crash out

10/10

Exceptional

21 Jan 2026

Manuel

Ex
Todo estaba muy bien

6/10

Pleasant

02 Jan 2026

John

Not the first room. It wasn't warm enough.

Partner

8/10

Excellent

02 Dec 2025

Harold

Good

Partner

8/10

Excellent

30 Nov 2025

Dianna

Room was ok . Staff was friendly

Leisure Family

2/10

Poor

23 Nov 2025

alyssa

the hotel room looks nothing like the pictures online. our room was dirty, stains on the sheets, mold on the vents and lights.

Leisure Partner

2/10

Poor

09 Nov 2025

Willetta

The heat didn't work, the front desk was notified, didnt do anything about it, there was bugs, and the bed was the most uncomfortable, wont be going there anymore

Leisure Partner

10/10

Exceptional

07 Nov 2025

Steven

No

8/10

Excellent

02 Nov 2025

Deborah

It was a little chilly and i couldn't control the temp. But other than that, i had everything i needed.

Business_and_leisure Self

2/10

Poor

27 Oct 2025

Alex

I had to leave this property because of how dirty it was nothing like the pictures . Their was poop stains all over the toilet . I confronted them about it told them i needed a refund do not stay here

8/10

Excellent

27 Oct 2025

Michelle

Yes

10/10

Exceptional

27 Oct 2025

Brandon

First desk and housekeeping staff are very friendly, I love staying here

Leisure Partner

10/10

Exceptional

26 Oct 2025

Abigail

Clean rooms good

10/10

Exceptional

20 Oct 2025

Jennifer

Nice place , worked as expected good management and great prices

8/10

Excellent

19 Oct 2025

Nestor Luis

Our stay was amazing but the room floor wasn’t clean enough. Other than that, it was comfortable and with easy access to gas stations and restaurants.

Leisure Family

6/10

Pleasant

19 Oct 2025

Kathleen

Just ok for the night