Name: Extended Stay America Select Suites-Cleveland-Avon
Address: 1610 Moore Rd, Avon, 44011, US

2/10

Poor

24 Jun 2026

Tamara

We checked in between 5:30 and 6. We went to our room. When you opened the door, there was a nightstand or some type of furniture in front of the door, a milk just on the ground, and other things strewn around the room. There was food on the top of the fridge. I thought the clerk gave us the wrong room. It wasn't. She said she had just come on shift, that there wasn't a maid available, and that there were no other rooms left. We had to scramble to find a different hotel. I had packed a cooler with the intent of cooking. It cost more for our 3-night stay because we had to eat out all weekend. I will never book with this chain again. I wish I had taken a photo of that room!

Family

2/10

Poor

22 Jun 2026

Liam

Room had no additional amenities outside the bare minimum - bed, fridge, working sin/bathroom. No soap, a bare minimum of towels. About the only thing that felt clean was the bed and fridge, floor clearly had crumbs along the baseboard throughout the room and bathroom. Hallway smelled like musty cigarettes despite multiple \"no smoking\" signs, room did not smell much better possibly due to smell from hallway leaking in. Door had a problem shutting/opening even after lock was disengaged, essentially had to put a shoulder to the door to get it open. A full bag of trash sat outside another tenants room for a 16 hour period of time overnight, leading me to think that nobody was bothering to check the hallways or the facilities outside of regular cleaning hours. Positives - the bed was clean, other tenants were friendly, felt like nobody cared so you could do whatever you want during your stay. Take that as you will.

Partner

8/10

Excellent

21 Jun 2026

Wesley

Ac in room 109 wasn’t working properly

Business

4/10

Poor

14 Jun 2026

Jerry

no bath soap, no shampoo in the room at all

2/10

Poor

03 Jun 2026

James

Place sucked. It was like a ghetto hotel in a nice town

Partner

6/10

Pleasant

27 May 2026

Jonathan

Overall not a horrible experience, the staff were nice and helpful and the room was okay. There were definitely some dirty spots in the room, especially in the drawers and under the bed. The entire hotel also smells like cigarettes and the room itself didnt smell very good either.

Friends_and_family Friends

2/10

Poor

22 May 2026

Veronica

First we arrived and noone at desk. After about 10 minutes she came walking in from the parking lot where she had just git back from getting food. No problem we all have to eat. After a snippy discussion about if we had a reservation she checked us in. Walked into our room and it was so disgusting, it smelled so bad like piss it was nauseating. So i sprayed with room spray.The beds were so hard The floor would have befn more comfortable. But we were only there for the night. Thank god. The floors were disgusting as well. There was no remote for the tv. Hubby had to go 3 times to get 3 different remotes ( none worked) so we just went to sleep and left at 6 am will never book at an extended stay again. First and last time for us.

Partner

4/10

Poor

21 May 2026

Carmen

Very basic.. bathroom door was bashed in, no garbage cans un the room. I wouldn't stay there again.

6/10

Pleasant

03 May 2026

Linda

Very basic, sparse, institutional rooms. Not pristine but not dirty. Strong pot smell in hallway was reported; luckily it didn't creep into the room.

Self

10/10

Exceptional

26 Apr 2026

Diamonique

Celina is Amazing!

2/10

Poor

15 Apr 2026

Joshua

Room was dirty like it wasnt even cleaned and smelled like urine. The hall way had the lights hanging down from the wires down the hall ways. The receptionist asked me to take out my own trash every day. They were not very friendly and took more time talking to each other extending the time it took to check in. The parking lot is terrible and most of the hotel is like someone stopped in renovating it.

Self

2/10

Poor

14 Mar 2026

Amanda

N/a

Family_with_children

10/10

Exceptional

14 Mar 2026

Devontae

Yes

10/10

Exceptional

06 Mar 2026

john

Great

8/10

Excellent

09 Feb 2026

Amanda

Staff was very nice, room was somewhat clean

Leisure Family

4/10

Poor

17 Jan 2026

Kimberly

Tv didn’t work. Front desk personnel had to be called to come help. Smelly rooms, dirty…food left on floor, food on vent, blinds broken. The tv not working at all was the most inconvenient!

Leisure Pet

10/10

Exceptional

17 Jan 2026

Amanda

Yes everything met my expectations

Leisure Family

10/10

Exceptional

02 Jan 2026

jean

Was put in a room, tv didnt work, then transferred to another room, went to work, came back from work and all of our belongings were removed, because the front desk never put our new room in. The maintenance guy \"Tim\", was a big help. He and the new front desk lady were very helpful, they have made my stay enjoyable

Leisure Partner

2/10

Poor

08 Nov 2025

Patricia

This place is a DUMP. Never, never again. No amenities, no hair dryer, no shampoo, no body wash, and this no -smoking facility stunk to high heaven of CIGARETTE SMOKE. My throat actually became raspy. Level this pathetic place!

Partner

4/10

Poor

26 Oct 2025

william

Tv did not work took a hour of calling the front desk nobody would answer the parking lot has pot holes no soap in the room to wash my hands. I would never stay here again

Friends_and_family Family

2/10

Poor

24 Oct 2025

Heather

There wasn't even a bar of soap in the room. No bedside table lamp. TV didn't work. Dirty and broken down room. Disgusting. I contemplated leaving but it was after 9om and I was leaving at 6am.

Business Self

2/10

Poor

15 Oct 2025

Mira

I want my money back. Was advertised qas having breakfast, but there was none. Room was crap w/o any amenities. We were not even given towels, much less breakfast! Staff was nice but barely there. No working phone in room to call front desk, but unlikely anyone would've been there anyway. No one at desk upon our arrival nor when we wanted to leave. We had to wait. Furniture is crappy. Drawers don't close, Tv is small, door opener was broken & clearly has been for a long time as there's a visible notch in the wood where the door hits the frame! Key cards don't open side doors, so people prop them open. It\"s practically on the highway, so traffic noise. No closet in the room. Blind pull cord was missing so blinds would not close. Easily, the worst stay I have ever had.

Leisure Partner

10/10

Exceptional

13 Oct 2025

Tyler

Clean Room

Leisure Self

10/10

Exceptional

12 Oct 2025

Kimberly

It

2/10

Poor

12 Oct 2025

Domenic

This place is a total dump. Was not cleaned at all. I had to book another hotel best western as you can validate by my booking. Please remove this dump as it looks bad on Expedia.

Business Self

6/10

Pleasant

15 Sep 2025

Byron

Rooms are clean but has limited staff working

Business_and_leisure Family

8/10

Excellent

13 Sep 2025

Brian

Booked online late evening. Went to the lobby to check in, there was a sing saying staff will be back shortly.. after 30 minutes called the motel and got someone to come down and check me in.

Leisure Friends

2/10

Poor

17 Aug 2025

Carol

Checking in, no one was at the desk. They had to be called in. Then they had to raise a metal security window to check us in while the staff was yelling at a resident who lived there because he was too drunk. We went up to our room, and immediately all you smelled was cigarette smoke. Dust on the floors, and the sink didn’t look cleaned out. The sheets look reused, as there was dust and a few hairs. The nightstand was missing the drawer, and there were burn marks on the nightstand and table. People walking around were under the influence of something. If we could have waited, we would have just left. It was so gross that we slept on the covers and in the sweatshirts we brought. We stayed a few hours and got out of there as fast as we could. Would advise anyone looking at this “hotel” to look somewhere else. Anywhere is better.

Leisure Family_with_children

2/10

Poor

17 Aug 2025

Robert

The room was filthy dirty furniture was broken light bulb 1out of 3 worked bugs in the drawers nothing good about it could not stay there we left

Leisure Partner

4/10

Poor

30 Jul 2025

Matt

Not very clean

Whoever had the room before us must’ve had a dog, the floor was covered in dog hair. When my partner came through the lobby, he heard somebody renting a room for two hours, which doesn’t make sense for an extended. Stay type place.. overall just an uncomfortable feeling location.
When I mentioned to the staff that there was a lot of dog hair in the room, they really seemed disinterested

Business

6/10

Pleasant

20 Jul 2025

Verified traveler

It worked for thw weekend

It was an affordable option for our group of 7 to stay in for a weekend softball tournament. We usually stay places that offer ice and other amenities. The beds were mostly comfortable. Overall if you are looking to save money and just need a bed and bathroom this works.

Friends_and_family Family

2/10

Poor

09 Jul 2025

Leonard

It was horrible. Rented here with an eye on kitchen. However no dishware, no pots or pams, no silerware, no coffee pot, no paper towels, just 2 empty plastic ware boxes in a dilthy drawer. Microwave has not been clean in a long time. The roo. One of my associates stayed in had no deadbolt lick. Pillows so very very flat like sleeping on cardboard. DONT STAY HERE.

Business

2/10

Poor

26 Jun 2025

Rebecca

The room was filthy and we left.

Leisure Partner

2/10

Poor

19 Jun 2025

Hunter

Property was dirty and absolutely stank. The no smoking policy is obviously not enforced. Roaches in my room. You have to pay for dishes/utensils even though it’s an extended stay, make it make sense. Only one set of towels. Not even a coffee maker in the rooms.

Business Self

10/10

Exceptional

01 Jun 2025

Francisco

Staff very friendly and hotel as expected

Leisure Family

8/10

Excellent

30 May 2025

Drew

Clean room with big refrigerator. Great for the price.

2/10

Poor

21 May 2025

Brian

Checked in went to my room no sheets or towels. When to front desk told them. Said theyl upgrade me to a new room. Went to new room garbage everywhere so went back to front desk. Nobody there for 40 mins had to call the phone number to get someone's attention finally got a 3rd room was clean n had sheets. All in all took maybe an hour and 10 mins to actually get settled into a decent room. Zero stars if possible

Leisure Self

2/10

Poor

27 Apr 2025

Michael

Avoid at all costs. This place is just god awful!

Where to begin…. I called a day before my arrival to inform them u would be arriving late in the evening and would appreciate someone being there to let me in my room. That hadn’t gone as planned, I was assured someone would be there and I’d have no issue. I stood in a cold hallway for 3 hours waiting for the on site manager to come assist. Bad start. The hotel itself is FILTHY. The room smelled terrible and was left dirty. The floors ruined the bottoms of every pair of socks I had brought with me, literally turned them black. The common areas(literally just hallways and the laundry room) were disgusting, unkept, and again just filthy. 75% of the washers and dryers were non functioning making doing laundry a battle. People live in this hotel full time, for sure. Loud and disrespectful “guests” at all hours with seemingly zero management or staff of any kind really doing anything. I would never stay here ever again and I suggest any and all people looking to save a buck…. It is not worth it here. At all.

Business Self

2/10

Poor

04 Apr 2025

Alyssa

Avoid staying here - filthy

It was very intensely dirty - from the odor through the entire building to the incredibly strong urine scent in the actual room paired with clearly unwashed floors and unwashed counters with food crusted to them. It was so disgusting and I felt so uncomfortable we immediately left and found somewhere else to sleep.

2/10

Poor

25 Mar 2025

Verified traveler

Dirty

The room was so dirty, we stayed 10 minutes and had to leave. I couldn’t picture myself getting undressed and laying in that bed.

Partner

4/10

Poor

08 Mar 2025

Robert

I dont need the afternoon/ evening people telling me I can go somewhere else anytime I want. Replace these people with a card-key service kiosk and i'd likely give the place four stars instead of two. Its a shame people take a job that requires a certain level of decorum but want to act shittily towards the customer

Business Self

2/10

Poor

05 Mar 2025

Demetrius

Sheets and Floors were dirty and nasty

4/10

Poor

15 Feb 2025

Legna

It was quiet

Leisure Family_with_children

2/10

Poor

12 Feb 2025

Bonnie

The room was dirty, floors had not been swept, hair on the floor ….. far cry from the first time I had stayed there very poor condition it’s a shame !

Leisure

10/10

Exceptional

09 Feb 2025

Demetrius

Helpful

10/10

Exceptional

24 Jan 2025

Verified traveler

Nice

2/10

Poor

18 Jan 2025

Adam

Room smelled. Bathtub didn’t even have a plug.

Leisure Family

6/10

Pleasant

11 Jan 2025

Jeffrey

I arrived to check in after 11pm and no one was there. I called the after hours phone and they said someone would be there within 15 mins. After someone else called, i had to wait over 30 mins to check in and get some sleep. Sleep in a bed not hugely comfortable.
But the heater worked very precisely well. Mine was probably new. They had other ones sitting outside ready to be installed.

2/10

Poor

04 Dec 2024

Thomas

Staff was rarely available. Elevaror was incredibly slow. Exterior grounds was littered. I had to have one of my keys re-programmed 2 or 3 times. I have travelled for 18 years in 47 states. This was one of the 2 or 3 worst hotel stays I have ever had.

Leisure Self

4/10

Poor

10 Nov 2024

Timothy

Room had no phone and no Wi-Fi….staff was very nice, but people need to be aware of this.

Business Self

8/10

Excellent

03 Nov 2024

China

The location was great not far from anything. The staff was very pleasant. Only issue I had was the room not being as clean as it should have been. The floor had dust all over it and the bath tub had hair on the wall. Other than that I had a great stay and will book again in the future.

Leisure Family_with_children

2/10

Poor

02 Nov 2024

John

Terrible experience. cockroach’s on the sink and gum stuck to dirty floors. Marijuana odor as you checked in throughout the hallways. Absolutely horrible.

Leisure

4/10

Poor

20 Oct 2024

Valerie

Room was not clean. Food spatter all on the walls and blinds. Mold around the tub. There was dog hair on the bathroom floor and hair on one of the bed sheets. Elevator is very very slow. The back door to the hotel stayed propped open so anyone could just walk in.

Business Self

4/10

Poor

21 Jul 2024

Peter

Not what I expected.

Leisure

6/10

Pleasant

30 Jun 2024

Sean

I saw a bedbug

Partner

2/10

Poor

30 May 2024

Charles

The property was only passable as a place to stay the night. The front desk was not staffed at crtical hours nor was assistance available for guests who accidentally got locked out of their rooms. There was a group of children I estimate about from age 8 to age 16 that were hanging out and making noise right outside my door. When I called the front desk they told me that these children \"live here\" and that is where they play. Not recommended, Ever.

Business Self

8/10

Excellent

14 Apr 2024

Patricia

Good value for the money

My stay was only 2 nights but they were quite enjoyable. The room was clean, i.e., no dust or bedbugs, and the bed was comfortable. The fridge, freezer, tv, and alarm clock all worked. I didn't use the microwave or stove burners. With the lights out it was really comfortably dark for sleeping with no light-bleed from the window or the hallway. The room temperature was comfortable enough that I never bothered the controls. The staff was friendly and helpful. I arrived just after normal front desk hours but someone came right out when I rang to check me in, even holding the door for me as I brought my luggage in. I'd happily stay there again and would recommend it to others looking for a budget-friendly hotel, especially if they're okay being a few miles outside of Cleveland proper.

Self

2/10

Poor

09 Apr 2024

Edward

Worst hotel room ever

The website did not list these deficiencies in our room. The front desk lady told us upon check-in that the rooms will not have:

No coffee maker, no blow dryer, no shampoo, no bedside lamps. Despite a full kitchen with an 2-burner electric range (One of the burners was missing-see photo), a microwave, and a full-size refrigerator, there was not one piece of silverware, not one plate, not one glass or cup. What good is a full kitchen without any of these items, and no cooking utensils, no pots and pans?

We had to go to the front desk to get bed pillows… and they only gave us two pillows. No ice machine at the property. Whoever heard of a hotel without an ice machine? Or no coffee maker in the room???

We were told if we needed clean towels or bed linens, we had to use the coin operated washer and dryer in the laundry room. The floor was vinyl tile. When walking barefoot from the bathroom to the desk chair, the bottom of my feet were black.

My wife and I are in our 60s and have stayed in countless hotel and motel rooms over many years. This was absolutely the worst. And we were charged $225 a night!?!? We are going to contest this with our credit card company.

Partner

4/10

Poor

07 Apr 2024

Prabesh

Definitely didn’t get the queen bed I selected. Seemed more like a twin bed, also no sofa.

10/10

Exceptional

24 Feb 2024

DeEtte

I feel safe. And transitioning into housing gave me insight on. The next move back to Ohio

10/10

Exceptional

15 Nov 2023

Jonathan

Had a great nights sleep. Thank you

Business

2/10

Poor

05 Nov 2023

Casey

Place is spartan and falling apart. Strong smell of cigarette smoke.

Leisure Family

6/10

Pleasant

02 Oct 2023

Bonnie

The room was clean and tidy. It is very simple but provided for us what we needed as we traveled between Cleveland Clinic and the Extended Stay Suites. Our big complaint was smoke smell many times in the building while we were there, especially on one particular night. It is a no smoking in building premise, but evidently not strictly followed. The staff was extremely friendly and helpful. It appears that they may have their hands full, due to some of the people who appear to be staying there on a full time basis. We marked them down, due to residents not following the No Smoking rule.

Business_and_leisure Partner

4/10

Poor

01 Oct 2023

Amy

entire second floor smells of pee, room dirty, halls dirty, everywhere dirty

Leisure Family_with_children

2/10

Poor

01 Oct 2023

Marsha

We booked 2 rooms and checked in and NO lobby to speak of. Went to the rooms and one room was not cleaned! No sheets on the bed, floor not swept, dirty dishes in the sink, smelled really bad. They had to clean a room for us. This was at between 5-6 in the evening when we arrived! No coffee pot in rooms, no breakfast on site, ect. and questionable people living on site! NOT SAFE! Never go there again!!!!!

Business

6/10

Pleasant

05 Sep 2023

Linda

Still unsure of the area.

Leisure Family

4/10

Poor

29 Aug 2023

Brandon

I will not be staying here again. Walls are paper thin. The rooms are very stale, unwelcoming, and outdated.

The overall appearance and vibe of the place feels very barrack / infirmary with how tight the hallways are and how tiny the rooms are.

Overall just not a place to stay if you’re looking for an overnight business trip.

Business Self

6/10

Pleasant

27 Aug 2023

Daniel

Underwhelming

Arrived a little before 9 PM and it took multiple phone calls to raise a clerk who then took nearly ten minutes to arrive at the front desk. Found long dark hairs in the bed despite nobody in our family having long dark hair. No shampoo, only one bar of soap. Complimentary carry out breakfast was supposed to run until 9:30 but at 9:15 there was no sign of it or of staff to direct us to it. Shower only got warm at best. Weird smell throughout, particularly in the elevator.

Friends_and_family Family

8/10

Excellent

13 Aug 2023

Eduardo

No comments

2/10

Poor

13 Aug 2023

Verified traveler

Smell like smoke and weed all over blanket. A lot of noise came from outside.

Friends_and_family Family

4/10

Poor

15 Jul 2023

Ruben

Didn’t like they have residents living there on government support without telling you felt intimidating the time. Didn’t not trust leaving bags when not there no batteries in remote only to find out the remote doesn’t work. Shower wasn’t too hot smelled a little in room and hallways. Looked like some staff and other residents were on drugs. But they were waiting on me patiently when I arrived left and came back. I wouldn’t book this hotel unless they went under and extreme overhaul or it was my last resort.

Leisure Partner

6/10

Pleasant

20 Jun 2023

Dontre

Lack of service and price too expensive for what it really is.

Leisure Pet

8/10

Excellent

01 Jun 2023

George

Nice place. Highway a little to noisy.

2/10

Poor

28 May 2023

Thomas

There were roaches on the walls by the elevator on floor 3. Sheets were dirty. Room key didn’t work and when I called about a replacement it was like it was an inconvenience for them to have to deal with it. My kid has some bumps on her arms now gonna just guess because of how dirty it was possible bed bugs. Gotta go get everything super cleaned. Other people that were there said they were having issues with the property after hours also. Day staff was great overnight and early morning staff completely useless and no help at all if I could with being such a short notice trip would’ve cancelled and rather slept in our vehicle

Leisure Family

2/10

Poor

22 May 2023

Tieler

They have roaches !!!! Their night time person Lindsey is very rude. Incompetent! Everyone else in the day time were very friendly & accomodating!

Leisure Family

2/10

Poor

13 May 2023

Kathryn

Booked seven rooms for 10 nights. Got bedbug bites on first night. Had to move everyone to another clean hotel. They wouldn’t refund payment for the unused nights.

Other things to note….kitchen utensils must be rented separately. Rooms unequipped and dirty.

Business

4/10

Poor

26 Apr 2023

Joshua

The property was dirty, and there wes no coffeepot. Spend the extra 10 dollars and stay somewhere else!

Leisure Family

4/10

Poor

19 Sep 2022

Doug

No amenities.

Leisure Family

2/10

Poor

28 Aug 2022

Verified traveler

Cockroaches in the room. People wandering the halls in and out of each other’s rooms.

Leisure Friends

6/10

Pleasant

17 Aug 2022

Julie

Liked the location and price with the no frills. Bathroom was desperately in need of maintenance.

Leisure Partner

2/10

Poor

15 Aug 2022

Gorye

This hotel was a poor excuse for an extended stay type of hotel. The value was horrible. $100 plus per night and I have to rent plates and utensils? Absolutely ridiculous. No lobby, a bed that looks like it came out of a dorm. Absolutley zero amenities. I would have been more comfortable in a motel 6 or Red Roof at half the cost.
Broken slats on the window shade. Refrigerator was dirty. Needless to say I will never be back.

Business

8/10

Excellent

15 Aug 2022

Jeni

A coffee maker for the room cost extra

Partner

4/10

Poor

02 Aug 2022

Rachel

Room got changed 3 times. First room had not sheets, no shower , razor blade was on the stove, trash bags not in the can but laying on the sided

Friends_and_family Friends

10/10

Exceptional

30 Jul 2022

Richard

Have used this place many times over the yrs even before the name change. You took a way the cofee maker ,could have better chairs ,very uncomfortable.

Leisure Partner

2/10

Poor

24 Jul 2022

DL

You cant find staff anywhere. Couldnt check in to my room. Noone was at the front desk for over an hour. Called heard phones ring but noone around

Leisure Partner

2/10

Poor

23 Jul 2022

Britney

Can’t step outside without finding a tick on you when you come back inside. During our 5 days we found at least 6 ticks on us and the dog.

Business Pet

2/10

Poor

23 Jul 2022

tina

It was after 8pm, had to call desk for service, that took over 20 min. Finally in room, the room had a terrible odor, outside of refrig, walls, blinds and floors were dirty, television had smudged drip marks
It was so dirty i didnt stay, i left hotel. I travel a lot and stay in many hotels, i have never left a facility. I would like a full refund..

Business Self

6/10

Pleasant

11 Jul 2022

Kendra

There was a cockroach. And one killed in the wall

Self

4/10

Poor

30 Apr 2022

Christian

Have customer service person on desk, the bed was very uncomfortable. Lot of noise from the hwy and beeps (not sure where it was coming from).

2/10

Poor

21 Feb 2022

Tamara

The room and everything was filthy. The gan in the bathroom was caked with dust. I have pics. Around the bed was filthy, i also have pics of that. And there was no remote.

Leisure Friends

6/10

Pleasant

09 Jan 2022

Angel

I would say everything was ok for the price.

Leisure Family

6/10

Pleasant

22 Nov 2021

Maura

The heating/cooling unit was very loud and kept waking me up. Other guests in the halls kept waking me up. The toilet is not well seated/sealed. It \"rocked\" every time you got up from it. There is a burn in the kitchenette countertop that was ugly.

Leisure Self

4/10

Poor

19 Nov 2021

Helmut

Liked nothing. Property is advertised as pet friendly, but what is not advertised is that there is an additional pet fee.
The bathroom was not well kept. Moulding peeled away from wall behind toilet. Mold around bathtub. Not much soundproofing. Entry door to the motel from the back did not work well, required insertion of pass key twice and lifting of handle (depressing handle is the normal procedure). Would not recommend.

6/10

Pleasant

17 Nov 2021

RUVISELA

Basic room. Nothing amazing other than area.

Friends_and_family Family

2/10

Poor

15 Nov 2021

Nicholas

After hours check in is a mess. Rooms are dingy and feel unclean, you are better off spending half the money for a cheap motel instead of going here.

Business_and_leisure Self