Red Roof Inn Suites Cleveland Elyria

8/10

Excellent

21 Jun 2026

Jeniece

Had a good stay

Family_with_children

6/10

Pleasant

21 Jun 2026

Steven

No shower body wash; hair in the tub and the tub didn’t drain.
Tried calling front desk with no answer.

2/10

Poor

21 Jun 2026

Lucretia

The was a red roof inn with a name change!! Still said Red Roof Inn in some places. The photos on line are not what it is and it’s over priced!! Water damage on the ceiling, not very clean or well maintained. Only good thing is the area it’s located was good, however for the cost of the room could have got a lot better place!

Family_with_children

2/10

Poor

20 Jun 2026

Jenni

Smells like cigarettes and Marijuana as soon as you walk in the door. The bedrooms are super outdated and mold was found on the bathroom mirror. When asked for a refund it was refused. HANDS DOWN THE WORST CUSTOMER SERVICE AND HOTEL STAY IVE EVER BEEN TOO and I've been to alot.

6/10

Pleasant

20 Jun 2026

Dennis S

Hotel is very clean and you can see how they are working to give it a face-lift, but my main complaint is that when we ask for additional towels and pillows/cases (we had 3 people staying in a room with only 2 towels, washcloths, and hand towels), we were told they didn't have extras. Also, when requesting additional toilet paper, we were given 1 roll. Upon check out, we requested a receipt and it showed we were charged $0 dollars and told we were not charged for our pet, but when reviewing my credit card statement, I was charged the appropriate $20/day (I would have liked to see the hotel receipt for my records showing this charge, but again, received a copy showing we were charged $0).

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

Karunakaran

Proximity from Highway, ease of checking in, quality of room we got - are all the positives

Family_with_children

6/10

Pleasant

18 Jun 2026

Amy

Checked in late (after 9PM) and had 3 people staying in a King Suite w/Sofa bed. We went to front desk to request an extra blanket and pillow, and was told they did not have any to provide. We also only had 2 towels, 2 hand towels, and 2 washclothes for 3 people. Also, since we had 3 people staying in the room with 1 bathroom, we went to use the bathroom in the lobby area and was told it was closed to the public. We explained that we were guest and still they refused to let us use the bathroom. Overall, the hotel is clean but the management/staff were not helpful and somewhat rude to say the least.

Friends_and_family Family

2/10

Poor

16 Jun 2026

Janaye

This was one of the grossest hotels I have stayed at in a very long time. The first room we were given had stains in the bathtub and mold in the crevices of the tub wall, with no air ventilator. The mirrors had black smudges on the frames, and so did the a/c unit, which I imagine are also mold. Both beds had stained sheets. The second room was the exact same, but less intense. I pulled back the sheet, and there was a big yellow pee stain on it.Absolutely disgusting. The hallway we stayed in smelled, and the floor was littered with plaster bits. I would have left the hotel, if my plans allowed but we did not have enough time in our schedule to move to a new hotel. This is NOT a hotel, it’s a motel, and a poor quality one at that. Would not stay again.

Partner

8/10

Excellent

16 Jun 2026

Blanca m

Very affordable friendly stuff breakfast included pool to have fun

Family_with_children

8/10

Excellent

16 Jun 2026

Debra

GOOD FOR A OVER NIGHT STAY HOTEL NEED MORE LOVE BUT LOOK LIKE THERE TRYING!!
BED CLEAN BATHROOM NICE WOULD STAY AGAIN

Family

8/10

Excellent

16 Jun 2026

Katryn

Our room was very nice with a beautifully upgraded bathroom. Other parts of the hotel are under renovation and materials/ supplies are in evidence. This seems to be a work in progress and a small family run operation. Breakfast was good and the high point of our stay was the automatic pancake machine!

Partner

6/10

Pleasant

15 Jun 2026

Andrew

Room had a dirty rag, somebody else's socks in the bed, and the fridge was leaking.

Partner

4/10

Poor

15 Jun 2026

Deborah

Booked my stay over a month in advance, requesting a first floor room due to my dog usually needing to go out to potty during the night. They told me there were no rooms available on the 1st floor when I checked in. First they were going to give me a 2nd floor room & then the guy at check in changed it to 3rd floor- the farthest room from the elevator. Thank's alot!
There was quite a lot of construction going on in the rooms on the 3rd floor- not cool. The room was just OK. The hair dryer didn't work. Coffee maker in the breakfast room wasn't working when I tried to get coffee.
Outside was quite sketchy with what appeared to be people camping overnight in their vehicles. I wasn't cool with that, since I had to take my dog out during the night. The neighborhood wasn't the best.
I will never stay there again!

Pet

2/10

Poor

14 Jun 2026

Olak

The access was not working properly. Dust and dirts were everywhere. AC sounds like truck engine, could not sleep well. Terrible experience.

Family_with_children

8/10

Excellent

13 Jun 2026

Kenneth

The building seemed run down. They were doing construction so maybe things are improving.

Friends_and_family Family

4/10

Poor

12 Jun 2026

Carol

Just generally in disrepair

Partner

10/10

Exceptional

12 Jun 2026

Mindy

The landscaping is beautiful and so colorful! The staff was incredibly helpful ( I'm wheelchair bound) and the room was clean and comfortable!

Friends_and_family Family

6/10

Pleasant

09 Jun 2026

Aravind

Okay option. Rooms are not that clean

Friends

4/10

Poor

08 Jun 2026

MEGAN

They have no extra pillows, toilet was so loose and wobbled, lights and outlets did not work in room.

Room was clean
Food was standard hotel food

10/10

Exceptional

08 Jun 2026

Madelyn

Clean room and kids the breakfast. They were happy to have a pool. We have come back twice and were comfortable and happy were bigger than many other hotels.

Family_with_children

6/10

Pleasant

08 Jun 2026

Christopher

Had multiple equipment failures during our stay, but otherwise it was fine.

Family_with_children

8/10

Excellent

07 Jun 2026

Wanda

Room smelled so good, they accommodated me for an early arrival.

Partner

6/10

Pleasant

07 Jun 2026

Ayla

Everything was pretty run down and it didn’t feel clean. No tissues in the rooms. Breakfast was sub-par. Tv remote was duct taped together. Pillows were super flat. Respect for keeping costs low and this place was fine for a quick overnight but no frills.

Water was hot and bed was firm!

Friends_and_family Family

2/10

Poor

07 Jun 2026

Kati

I rarely leave negative reviews, but this stay was disappointing from the moment we arrived.

When we checked in, the front desk employee was in the middle of an argument with a guest over being charged $20 for an extra blanket. That was not exactly the first impression I was hoping for.

Our hallway was clearly under construction and looked unfinished and messy throughout our stay. The hotel itself feels very outdated and in need of significant updates.

The pool was also extremely disappointing. Based on the photos and description, I expected something much larger. In reality, it felt more like an oversized backyard kiddie pool than a hotel pool.

The complimentary breakfast was one of the worst I’ve experienced. The eggs appeared to be microwaved, several pieces of equipment were not working, and the overall selection and quality were poor.

The biggest issue was cleanliness. Someone spilled milk in the elevator, and it remained there long enough to sour and smell by the following morning. Seeing spilled milk sit overnight in a heavily used elevator does not inspire confidence in the hotel’s cleaning standards.

To make matters worse, one of the employees we encountered was rude and unhelpful.

I understand renovations happen and every hotel has occasional issues, but the combination of poor maintenance, cleanliness concerns, disappointing amenities, poor breakfast quality, and unfriendly service made this a stay I would not repeat. I expected much better for the price

Partner

2/10

Poor

06 Jun 2026

Jane M.

Check in was confusing and about a 2 -3 hours after arriving, they gave the same room to another guest and they were able to unlock and walk into our room. The desk person demanded I come to the front desk with my ID and asked me if I checked in and if I had paid for my room.

Pet

10/10

Exceptional

04 Jun 2026

Jonathan

Remodeled and clean

Partner

8/10

Excellent

01 Jun 2026

Jane

Breakfast was adequate. Staff not too friendly but ok. Room was a little dusty, not bad though otherwise clean. Convenient location to highway.

Partner

6/10

Pleasant

01 Jun 2026

Matthew

I mean...it's cheap so what do you expect? Loud... Uncomfortable ... Nothing interesting around it...? Like I said...cheap with free coffee.

8/10

Excellent

31 May 2026

Meliessa

The room was not bad besides no exhaust fan in bathroom so when you showered the walls and floors were wet from condensation. The refrigerator stunk like something died in it. Breakfast was alright had eggs and bacon but the pancake machine ran out of mix and no one knew how to change it. Owners barely speak English so its hard to communicate. Overall for the money it was ok.

Family_with_children

8/10

Excellent

31 May 2026

Mario

The room was spacious and beds were comfortable. At night, it was quiet and easy to get to sleep. The door to the room did not close all the way by itself. So we had to be careful to make sure to push/pull the door all the way so we wouldn't inadvertently leave the door open and unsecured.

Family

4/10

Poor

28 May 2026

ty

The toilet was broken and had to request assistance 3 times for an over flowing toilet. The toilet had be removed. I had to book another place to stay for the night on short notice.

Partner

8/10

Excellent

28 May 2026

William

Rooms were well maintained. Issue initially at check in, I booked and they could not find my reservation, then said it was a different day, they did work it out.

6/10

Pleasant

27 May 2026

Miho

The woman working in the morning was very kind and helpful, and the other staff members were also pleasant.
The breakfast was good as well.
However, I was bothered by the strong smell of disinfectant in the room.
The shower curtain and lamp were broken, and overall the room did not seem very well maintained.
On the positive side, the room was very quiet, which I appreciated.

Family

4/10

Poor

26 May 2026

Sabas

This property is extremely dilapidated. Needs a complete remodel.

Family_with_children

10/10

Exceptional

26 May 2026

Gracie

Lovely stay. My only complaints were loud music coming from next door since the walls were thin. Comforter and mattress cover were stained, but they were still CLEAN, make no mistake. Room and bathroom were very clean overall. I loved that the curtains actually blocked light from the window unlike other places I know. Fresh towels and trash were replaced quickly by room service, much to my delight.

Self

8/10

Excellent

24 May 2026

Ethan

The staff was very helpful; they fixed the light over the bed. But the icemaker on the first floor doesn't work, so you have to go up to the third floor to get ice. The grounds are somewhat trashy. The breakfast is junk food. But the staff compensates for the negatives by being friendly and helpful. The room was clean, and the bed was comfortable. The A/C unit was loud, but it helped to cover the noise from the other guests. Overall, I would say that it's a pretty decent value for the money. The rate on the weekend is lower than what you will find in Sandusky, where the rates are high due to the summer tourist season.

Self

4/10

Poor

21 May 2026

Devyn

Online said they had a playground. They did not. Pool closed at 8 pm. Something was spill on the lobby floor but not noticed or cleaned up. A little dated.

Friends_and_family Family

2/10

Poor

19 May 2026

Kenneth

Linoleum floors in our room. Red stains on the bedspread. Brown stains on the bed sheets. The room was shabby and not well cleaned

10/10

Exceptional

18 May 2026

Frederik

Shiva the Manager is Amazing - Give him a raise is all I can say - Much Love - FHL

8/10

Excellent

17 May 2026

chiqui

The propery is under construction but still clean. The young man, Shiv, who was working pretty much every where, was the friendliest & most helpful person.

Family_with_children

2/10

Poor

15 May 2026

Wilma

The bathtub was very dirty; the cushions and the top cushion had blood on them. It's the worst place anyone could stay.

Family

8/10

Excellent

10 May 2026

Christine

Room was clean with the exception of stains in the bath tub and a couple stains on the bedding.

Breakfast consisted of pancakes, eggs, bacon, toast, bagels, cereal, yogurt, OJ and coffee.

Staff was amazingly helpful and everyone we came into contact with was very friendly!

Friends_and_family Family

10/10

Exceptional

10 May 2026

David

The king room was large and comfortable, the property was clean and quiet. Staff were friendly and efficient. The continental breakfast hit the spot. Easy access to the interstate, there are also lots of restaurants nearby.

Partner

10/10

Exceptional

09 May 2026

Maribel

Excellent

2/10

Poor

07 May 2026

Gary

Don't be fooled by the pictures (from way better days) and the nice description! This is a tired and worn-out old red roof (not a great starting place), and it's only gone downhill under private management. Filthy, smelly, poorly maintained. Even the breakfast managed to be worse than the \"low bar\" of a typical chain hotel offering. Be aware this place accepts pets along with off-putting pet odors everywhere and barks and whines during the night. Way too expensive for the quality level.

Partner

10/10

Exceptional

30 Apr 2026

Karla

Yes

10/10

Exceptional

30 Apr 2026

Deborah

Pleasant environment

Friends

10/10

Exceptional

30 Apr 2026

D

Comfortable stay for sure

Friends

10/10

Exceptional

30 Apr 2026

Deborah

Previous management definitely missed.

10/10

Exceptional

30 Apr 2026

CHAOMING

The room is clean, staff is very helpful, and the breakfast is good!

Friends_and_family Family

10/10

Exceptional

29 Apr 2026

Barbara

Would have loved to use the pool however was closed while i was there.

Self

8/10

Excellent

26 Apr 2026

Arlene

The staff were lovely, it was clean and efficient room for me and my puppy! Great grassy field for the pup to run! The property felt safe and was well lit. Our room was nicely decorated, clean and spacious! The a/c unit was old and loud, otherwise the room was perfect! I retired from the area, this will be my go-to place from now on!

Pet

10/10

Exceptional

26 Apr 2026

Karen

Geat

10/10

Exceptional

25 Apr 2026

Barbara

Rooms were clean and very roomy.

2/10

Poor

24 Apr 2026

thomas

depressing....landscaping all dead...dingy from outside, dirty room, bath tub was disgusting ! stained, it looked like someone had vomited in it !

Partner

8/10

Excellent

20 Apr 2026

Noelani

Staff was friendly, room was clean

8/10

Excellent

20 Apr 2026

LOUANN

Overall we were very pleased with our stay for the price. Our room was larger than average, clean and everything worked well. The beds were quite comfortable. The breakfast was more than continental and included bacon and eggs. The automatic pancake maker worked well too. The staff was friendly and we will most likely be staying there on our return trip.

Partner

6/10

Pleasant

18 Apr 2026

Juan

This is an older hotel that used to be a Red Roof Inn. They are making some renovations: in our room we had a new granite sink, new toilet, vinyl flooring (except around beds), fridge, and microwave. The tub was older & shows years of wear that makes it look unclean, maybe reglazing or a chemical cleaning will resolve the issue. The beds were comfortable. However, the sheets were worn/stained. Management promptly changed sheets when we asked. Towels were bright white and looked brand new. A/C worked well and shower water was hot and had good pressure. Breakfast was available. Overall, the hotel served our quick 2 night stay needs and budget.

Family

8/10

Excellent

16 Apr 2026

Susan

The room was clean. Very good selection of food available. Staff was pleasant and helpful.

Self

8/10

Excellent

15 Apr 2026

Deanna

Even though there remodeling going on, our rooms are clean.

Partner

2/10

Poor

13 Apr 2026

Johnny

Property looks nothing like what the pictures portray.

Building and Lobby is dirty and smells bad. Rooms are absolutely terrible and dirty. There was food wrapers under my bed and sheets were denchy off white color.

I would not recommend this place for anyone.

2/10

Poor

13 Apr 2026

Jesse

The fire alarm was going off, the staff walked into my room unannounced while my young daughters were undressed! Twice he did this. Fridge didn't work. No trash cans. Overall horrible

Friends_and_family Family

2/10

Poor

13 Apr 2026

Maria

When walked in room floors were wet. Was nonsmoking room but smelled like smoke. Bathroom had mold. Sheets had stains!!!! Loud party going on most of night.

Business

4/10

Poor

12 Apr 2026

Rebecca

The description on Expedia said there was a pool. There was no pool. We didn't see it. Breakfast was not good. The walls were very thin and we could hear everything from the rooms next to us and the rooms above. This made for a sleepless night. The light over the bed was out. The bathroom door did not close all the way. The sign inside the door still said Red Roof Inn, though it is not any more. The sign outside said to wear masks and practice social distancing, a remnant from the Covid pandemic years ago. Overall, this property is not kept up very well.

Family

4/10

Poor

12 Apr 2026

Taneisha

Try not to do construction while your guest are sleeping. What until checkout time atleast for the ones that are leaving.

Partner

2/10

Poor

12 Apr 2026

Theron

Ac smelt burnt the staff \" couldnt find my reservation \" and rented the hotel room i originally had set for reservation nicotine stains in the room i was given that was a non smoking room soap is cheap everything about it was just horrible dont go here or do and waate your money

2/10

Poor

11 Apr 2026

Luis

Rooms had bed bugs

6/10

Pleasant

11 Apr 2026

Alan

The hotel is very old. The ceiling in our room showed signs of previous water damage that was not repaired. The windows of the entry doors were filthy. The toilet was loose and moved when you sat down. The room was quiet until someone allowed their door to slam shut due to improper adjustment of the door closer. Housekeeping emptied the garbage but did not make the bed or leave fresh towels. When I checked out the gentleman at the desk didn't say a word, just gave me a thumbs up,lol

Partner

6/10

Pleasant

11 Apr 2026

Nicholas

Like a motel 6 but with a big room and comfortable bed

Self

10/10

Exceptional

10 Apr 2026

Irving

Very fresh and delicious

Self

2/10

Poor

09 Apr 2026

Jeremy

The room was not finished. Bathroom mirror was off the wall and when we went up the the front desk the told us to move it. The pull out mattress was falling apart holes it in with the stuffing come out stains on the mattress that look like blood the size of a baseball. No garbage can in the room. We put 3 dollars in the vending machine and realized it was empty asked if we could our money back and we were told no. Took 30 minutes to get hot water in the shower. Because the soap was on the mirror we had to go in the other room to have soap to wask our hands.

2/10

Poor

09 Apr 2026

Taylor

Our first impression of the hotel was good; clean lobby with vending machines. Once we settled into our room we checked out the pool. The pool & regular towels were the size of my adult torso. The entrance to the pool was through a broken glass door and a construction zone. The pool was below freezing. My daughter’s lips turned blue after a few minutes. That evening we received 3 “prank calls” from other residents in the hotel. We were told to unplug our phone by the front desk. Breakfast in the morning was subpar. Eggs were frozen patties & most food was gone by 8am. Employees were seen sitting and eating FULL plates of food while guests went without. While guests were checking in he would approach them with a full mouth of food. Another guest helped my husband and daughter use the pancake machine while the employee sat and ate. Other guests had their children running around half naked inside and outside, cussing. The occupants above us kept dropping stuff at all hours of the night. Police were called the night before we left. The next morning another guest was screaming in the main lobby about “whooping their kids a**” during breakfast and later loudly complaining in the hallway. The front desk clerk asked her and her children running around in diapers to go back to their room. Upon further inspection the blanket was stained with what looked like coffee. We checked out shortly after that. The only redeeming quality was the A/C unit. Will not be returning.

Friends_and_family Family

10/10

Exceptional

09 Apr 2026

Jacob

Yea

Partner

6/10

Pleasant

08 Apr 2026

Sara

The staff were very friendly and efficient and check-in, and our room was ready right away. We paid for a suite via Hotels.com but were given a non-suite at check-in. We were tired from a long day of traveling, so I didn't want to make a big deal of it, and we just stuck with the regular room. This turned out to be such a big mistake, not becuase we really needed the extra space of the suite, but because the man in the room next to us was talking/yelling on speaker phone calls well past midnight, and the smell of smoke coming from his room was so strong that our eyes were stinging (the walls seemed paper thin). So, if we had requested the suie we paid for, we would have been away from that guy and would have had better sleep. The condition of the room was passable, definitely worth the low price that we paid for it. The hotel seems to be in the middle of a renovation, so I'm optimistic that it will be in better shape a year from now. For now, it seems like a solid option for emergency long-term stays or quick in and out overnights. Overall, my only real complaint is our obnxious neighbor, which isn't the hotel's fault.

Friends_and_family Family

4/10

Poor

03 Apr 2026

Heather

Pool is closed, rooms don’t get cleaned daily

Friends_and_family Family

10/10

Exceptional

02 Apr 2026

Jose

Breakfast was great around 6-7

Partner

4/10

Poor

02 Apr 2026

Jonathan

You are getting what you paid for. The night desk person was terrible. The guy in the morning was the nicest person ever though. I thought the room smelled.

Self

10/10

Exceptional

01 Apr 2026

Hasani

Clean. Easy access to the freeway and turnpike.

2/10

Poor

28 Mar 2026

Juvarish

I wouldn’t recommend nobody staying here

Self

10/10

Exceptional

27 Mar 2026

Piyush

very good

8/10

Excellent

25 Mar 2026

Sophia

Clean room

2/10

Poor

22 Mar 2026

Tashima

Linens were dirty and the bath tub was dirty with hair etc.

Family_with_children

8/10

Excellent

16 Mar 2026

Jacob

We ended up not staying at the hotel. When we arrived it was clear they are undergoing renovations and we didn’t want to be there during that process. Our reservation was booked with a nonrefundable rate, but the gentlemen at the front desk refunded us for our stay without hassle. We were in the area for a couple of days looking at colleges with our oldest kid. If they end up attending school nearby, we will definitely stay after the renovations are completed.

4/10

Poor

16 Mar 2026

Deborah

The property was clean, just old and kind of run down. The shower wouldn’t drain. Other than that it was ok

Partner

10/10

Exceptional

07 Mar 2026

Theresa

The staff were very understanding and professional f very nice and super clean room

Friends_and_family Friends

10/10

Exceptional

04 Mar 2026

James

good

10/10

Exceptional

28 Feb 2026

Jacqueline

Clean nice spacious room and friendly staff

Partner

6/10

Pleasant

15 Feb 2026

Michael

Staff was great, room needed to be cleaned more. Looked like floor was not touched, soap in tub and peoples hair on the bed. Was not what the pictures showed at all

Business Family

6/10

Pleasant

09 Feb 2026

Beth

There needs to be better lighting in the rooms. There didn't seem to be very many people working the this hotel. It was like a ghost town.

Business Family

2/10

Poor

31 Jan 2026

Laura

Absolutely unacceptable. This place is a complete disaster.

No heat on one of the coldest nights in Ohio. We set the thermostat to 84 and waited over two hours—still freezing. Maintenance finally comes down and has the nerve to tell us that the heat is working because he felt it, implying we were somehow imagining the cold. Gaslighting at its finest.

After that? The front desk stopped answering the phone. I called the hotel’s main number and got a recording saying they weren’t accepting calls at all. You literally cannot reach a human when something goes wrong.

I contacted Expedia, who initiated a cancellation due to unsafe conditions—and the hotel denied it. So they’re fine leaving guests without heat in winter as long as they still get paid.

To make it even more ridiculous, we were told to use the Lowe’s customer Wi-Fi across the street because theirs was unusable. I wish I were joking.

I was only here because a pipe burst in my apartment and I had nowhere else to go. Dealing with this level of incompetence and indifference on top of an already stressful situation was the last thing I needed.

If negative stars were an option, this place would earn them. Avoid at all costs.

10/10

Exceptional

31 Jan 2026

Deborah

As always the amazing staff and clean rooms is my greatest appreciations.

10/10

Exceptional

25 Jan 2026

Ron

Clean room and peaceful

2/10

Poor

25 Jan 2026

Safiyyah

The room was ice cold, they should have atleast had the heat on prior to my arrival. The next morning breakfast was over at 9:30, I arrived at 8:45 and all the hot food like eggs, sausage/bacon etc vessels were empty, I asked about it and was told all gone. As a consumer, I should have been accommodated because when looking for hotels I look at the amenities and that's what I expect

4/10

Poor

19 Jan 2026

Denver

Bathroom is not a bathroom. Pool was not at the temp the clerk told me it was. It was actually cold and not at °82 like I was told . Had to get my own coffee cups for my room their were none. Bathtub does drain well at all when showering water fills up in the tub. Wall around shower stall needs alot of repair.

Leisure Self

10/10

Exceptional

04 Jan 2026

Deborah

All working here are really the greatest!

Business_and_leisure

10/10

Exceptional

04 Jan 2026

Jacky

Clean room, limited breakfast options

Business Self

8/10

Excellent

01 Jan 2026

Anney

The most comfortable beds, and the kindest front desk staff. A welcome rest for weary travelers with little joys like a glass elevator and good nearby restaurants. We will stop again!

Friends_and_family Family

10/10

Exceptional

24 Dec 2025

Jo Anne

The room was spacious. Smoke free rooms. Staff was friendly and helpful

Leisure Partner

10/10

Exceptional

17 Dec 2025

Robert

Very friendly staff, easy and kind