Red Roof Inn Suites Cleveland Elyria

10/10

Exceptional

07 Mar 2026

Theresa

The staff were very understanding and professional f very nice and super clean room

Friends_and_family Friends

10/10

Exceptional

04 Mar 2026

James

good

10/10

Exceptional

28 Feb 2026

Jacqueline

Clean nice spacious room and friendly staff

Partner

6/10

Pleasant

15 Feb 2026

Michael

Staff was great, room needed to be cleaned more. Looked like floor was not touched, soap in tub and peoples hair on the bed. Was not what the pictures showed at all

Business Family

6/10

Pleasant

09 Feb 2026

Beth

There needs to be better lighting in the rooms. There didn't seem to be very many people working the this hotel. It was like a ghost town.

Business Family

2/10

Poor

31 Jan 2026

Laura

Absolutely unacceptable. This place is a complete disaster.

No heat on one of the coldest nights in Ohio. We set the thermostat to 84 and waited over two hours—still freezing. Maintenance finally comes down and has the nerve to tell us that the heat is working because he felt it, implying we were somehow imagining the cold. Gaslighting at its finest.

After that? The front desk stopped answering the phone. I called the hotel’s main number and got a recording saying they weren’t accepting calls at all. You literally cannot reach a human when something goes wrong.

I contacted Expedia, who initiated a cancellation due to unsafe conditions—and the hotel denied it. So they’re fine leaving guests without heat in winter as long as they still get paid.

To make it even more ridiculous, we were told to use the Lowe’s customer Wi-Fi across the street because theirs was unusable. I wish I were joking.

I was only here because a pipe burst in my apartment and I had nowhere else to go. Dealing with this level of incompetence and indifference on top of an already stressful situation was the last thing I needed.

If negative stars were an option, this place would earn them. Avoid at all costs.

10/10

Exceptional

31 Jan 2026

Deborah

As always the amazing staff and clean rooms is my greatest appreciations.

10/10

Exceptional

25 Jan 2026

Ron

Clean room and peaceful

2/10

Poor

25 Jan 2026

Safiyyah

The room was ice cold, they should have atleast had the heat on prior to my arrival. The next morning breakfast was over at 9:30, I arrived at 8:45 and all the hot food like eggs, sausage/bacon etc vessels were empty, I asked about it and was told all gone. As a consumer, I should have been accommodated because when looking for hotels I look at the amenities and that's what I expect

4/10

Poor

19 Jan 2026

Denver

Bathroom is not a bathroom. Pool was not at the temp the clerk told me it was. It was actually cold and not at °82 like I was told . Had to get my own coffee cups for my room their were none. Bathtub does drain well at all when showering water fills up in the tub. Wall around shower stall needs alot of repair.

Leisure Self

10/10

Exceptional

04 Jan 2026

Deborah

All working here are really the greatest!

Business_and_leisure

10/10

Exceptional

04 Jan 2026

Jacky

Clean room, limited breakfast options

Business Self

8/10

Excellent

01 Jan 2026

Anney

The most comfortable beds, and the kindest front desk staff. A welcome rest for weary travelers with little joys like a glass elevator and good nearby restaurants. We will stop again!

Family

10/10

Exceptional

24 Dec 2025

Jo Anne

The room was spacious. Smoke free rooms. Staff was friendly and helpful

Leisure Partner

10/10

Exceptional

17 Dec 2025

Robert

Very friendly staff, easy and kind

8/10

Excellent

12 Dec 2025

Teresa

yes

Self

6/10

Pleasant

06 Dec 2025

Lakisha

Great

Friends_and_family Family

10/10

Exceptional

03 Dec 2025

Peter

Very clean place. Easy checkin got a room on the 1st floor by an exit. Large room comfortable bed plus a couch a chair in sitting area. Plus a desk chair. Usb outlets next to bed tons of tv channels with HBO and Cinemax plus all the rest. Plenty of room to park my car with a trailer. At check-in was given a complimentary bottle of water which was unexpected. Nice free breakfast Eggs Bacon Bagels pancakes yogurt plus cereal and other options. Very nice staff every interaction they were polite and helpful. Definitely the nicest place i have stayed at in that area fir the price. Will save the hotel as a favorite.

Leisure Self

6/10

Pleasant

30 Nov 2025

Steven

The hotel and the room were dated, but clean. Breakfast had more than expected, which was pleasant. The night staff was not the most friendly, but maybe just having a bad day. Not many amenities. Overall, decent for what you pay.

Friends_and_family Family

8/10

Excellent

30 Nov 2025

rashawn

You get what you pay for. And you have everything that you need. Would stay again. Clean friendly staff.

Friends_and_family Family

10/10

Exceptional

26 Nov 2025

Richard

Very clean room beds are nice and staff nice

10/10

Exceptional

26 Nov 2025

Richard

Room clean staff very friendly breakfast is good

10/10

Exceptional

26 Nov 2025

Richard

Room always clean staff very professional

Self

10/10

Exceptional

24 Nov 2025

Megan

Easy checkin. Clean, quiet.

10/10

Exceptional

23 Nov 2025

Joanne

Nice inexpensive place

10/10

Exceptional

16 Nov 2025

Richard

Clean rooms always a nice quiet place to stay at nice breakfast

10/10

Exceptional

12 Nov 2025

Richard

Big rooms really clean friendly staff breakfast is good beds as usual are comfortable

Self

8/10

Excellent

12 Nov 2025

Celia

The room was nice and spacious, beds were comfy. We found empty Gatorade bottle and small garbage under the bed. Hot tub was hot and relaxing but couldn’t figure out how to turn on the jets. Loved the fire outside! Overall great stay!

Friends_and_family Family

2/10

Poor

09 Nov 2025

Shelley

Let's first talk about what went well. The rates were great, BUT you get what you pay for. The location was superb, a lot of restaurants and shopping quite close.
Now, what didn’t go well. The overwhelming stench of cigarette smoke was horrendous. Staff allows people to smoke in their room. I'm guessing it is people who live in the hotel and/ or family/ friends of the owners. I heard people speaking in the native tongue of the owner which is from India. One of the owners had the audacity to tell me the cigarette smoke is from when people go outside to smoke then when they come back in the smoke smell that sticks to their clothes is what causes the smell. No, it wasn't. I have a photo of empty cigarette packs and I saw people smoking in their room, and in the halls.
The entire hotel needs an update.
They do have a washer and dryer but one of the owners decided to hijack the washer I was using to wash her own clothes, with mine. They ended up in several trash cans.
The ice maker on the first floor is still broken; it was broken in April. My husband stayed one night so he knew it was broken then.
Someone who lives there loaded up on breakfast foods and left none for anyone else, as the staff watched her do it.
The police were pounding on the door across from our room two days in a row looking for a male. He was in the room but he refused to answer the door.
They say they are pet friendly but there were no trash cans outside to throw away their waste. Don't stay here!!

Pet

10/10

Exceptional

09 Nov 2025

Richard

Room was clean very big beds are always comfortable when ever I go there

Self

10/10

Exceptional

08 Nov 2025

Deborah

The list is long, for everything from the accommodating staff right down to the cleanliness of the room. It is hard to find this, all in one place at that. I couldn’t be more pleased, even in a fancy high dollar motel. Will continue to pick this place when needing a motel in this area.

Business_and_leisure

10/10

Exceptional

06 Nov 2025

Sarah

Location is excellent off of the expressway. Check in was awesome. They were very nice. The beds were great although I think they were only full size but we had got a suite with two beds and the couch. I would definitely stay here again passing through town it was comfortable, clean and safe for an overnight. The breakfast was decent. Something to get you on the road something warm, hot breakfast and cold breakfast.
The hotel was very clean

Business_and_leisure Family

10/10

Exceptional

01 Nov 2025

Richard

Clean room nice friendly staff can’t wait for remodel going to be amazing

10/10

Exceptional

01 Nov 2025

Richard

Nice staff clean room nice place

Self

10/10

Exceptional

01 Nov 2025

Richard

Clean room friendly staff nice quiet place can’t wait for the remodel to be complete

Self

8/10

Excellent

27 Oct 2025

Ebony

It's was just average, good for the price, smaller bathrooms.

10/10

Exceptional

27 Oct 2025

Jessica

Nice staff, decent breakfast

10/10

Exceptional

26 Oct 2025

Deborah

It was pleasant and enjoyable staying I will stay again, clean and really peaceful place to stay in keep the good work

Business Friends

10/10

Exceptional

26 Oct 2025

Richard

Clean room friendly staff comfortable beds and good shower water pressure

Self

10/10

Exceptional

26 Oct 2025

Richard

Clean room friendly staff comfortable beds and good shower water pressure

Self

10/10

Exceptional

26 Oct 2025

Richard

Clean room comfortable bed good water pressure in the shower nice breakfast

Self

10/10

Exceptional

26 Oct 2025

Richard

The rooms where clean the staff was friendly beds comfortable good water pressure in the shower and what is more important then a comfortable bed and a good shower

Self

8/10

Excellent

26 Oct 2025

john

Room was clean, seem to be in more of a commercial area than anything which is to be expected. The staff wasn’t too friendly. They were not rude. They just did not want to engage.

Business_and_leisure Pet

10/10

Exceptional

23 Oct 2025

Melissa

We attended a wedding in the area so we booked a room here so that we didn't have to drive an hour back home. The staff was very friendly and the lobby and room were clean and comfortable. We didn't partake in the breakfast so I can't speak to that. The room was huge, but lacked furniture to fill it. It would have been nice to have a small couch or desk to fill the space a bit. And our AC unit was a bit finicky but we dealt with it

Partner

8/10

Excellent

16 Oct 2025

Mary

All good, comfortable beds but lack better pillows and 4 on each bed would have been nice.

Business

8/10

Excellent

14 Oct 2025

Ladimir

No frills. Room was clean. Front desk staff was very friendly. Could use a bit of upkeep in the main spaces, and the doors.

Self

10/10

Exceptional

10 Oct 2025

Judie

Remodeling willbe very nice when its done

10/10

Exceptional

10 Oct 2025

Marcus

It was good place to stay for the price.

10/10

Exceptional

09 Oct 2025

Samuel

The room was great. I liked it.

8/10

Excellent

28 Sep 2025

Ambria

Door lock was broke on door and no remote had to ask front desk for remote .

Leisure Partner

4/10

Poor

15 Sep 2025

Marsha

Convenient to stores and restaurants. We were told remodel, updates occurring. Definitely needed! Faucet handle in bathtub had to be fixed before we could shower. Barb on night shift was a gem! We got in really late due to flight delay and she warmly welcomed us.

6/10

Pleasant

14 Sep 2025

Patricia

While the service was excellent, the hotel is pretty run down. Fridge & tv didn’t work and the water pressure circumspect. I think it’s going through a renovation from being a Red Roof which I didn’t realize upon booking until I saw the WiFi was still labeled as Red Roof.

Friends_and_family Family

8/10

Excellent

12 Sep 2025

Sterling

Overall it was satisfactory

No one was on duty at the front desk for check in. It was over 5 minutes after I rang the bell

Partner

8/10

Excellent

07 Sep 2025

Sean

good for the price

it was good overall, they are renovation parts of the hotel so it was not fully functional. the pool was not heated and felt like ice. the room overall was good, slightly dated but unsure if the room we stayed in was updated or not yet.

Partner

10/10

Exceptional

05 Sep 2025

Calvin

Clean prompt service

4/10

Poor

01 Sep 2025

Anna

Unfortunately, not a good experience. When I arrived, I waited several minutes before anyone appeared at the front desk. Once inside the room we noticed the bathroom was extremely small. The tub had dark marks that made it look dirty. We were only provided with a two single roll of rough toilet paper for a 4day stay. The room felt more like a dingy motel than the “nice” hotel advertised.
Throughout the stay, no one came to provide the room service that was listed. I had to request extra toilet paper and towels myself.
This hotel did not feel secure. The back door, located on the 1st floor near the garbage area, was propped open with a door stopper during my entire stay. This allowed anyone to enter the building at any time. The front desk staff were rarely present. Graffiti on the stairwell gave the impression that people who didn’t belong there were hanging around. Some guests appeared questionable, further adding to my concern.
On the last night, we were unable to sleep due to a man upstairs who kept screaming and crying “don’t hurt me” from 1am-3am. He didn’t sound like he was in danger. He sounded very intoxicated with alcohol or drugs. Combined with other encounters with suspicious individuals in the hallways and stairwells, gave me the impression that some rooms were occupied by drug users. Overall, I was very disappointed with this hotel. Between the poor service, unsafe environment, and disturbing incidents, I cannot recommend staying here. I will not be returning.

Leisure Family

10/10

Exceptional

30 Aug 2025

Ivan

From the moment I arrived, I felt completely at ease. The environment was peaceful and secure, which made it easy to relax and enjoy my time. The hotel itself was spotless—every corner, from the lobby to the hallways, was immaculately maintained.

What really made the experience stand out was the staff. Every team member I encountered was warm, friendly, and genuinely attentive. They went out of their way to ensure I had everything I needed, and their professionalism never wavered.

The service throughout my stay was top-notch. Whether it was room service, front desk assistance, or housekeeping, everything was prompt and handled with care. My room was not only clean but also cozy and well-appointed, making it a perfect retreat after a long day.

I would absolutely recommend this hotel to anyone looking for a safe, clean, and welcoming place to stay. It’s clear that the team here takes pride in what they do—and it shows in every detail.

Leisure Family_with_children

4/10

Poor

27 Aug 2025

Heidi

If you need a cheap place to stay, close to the Thruway, and nothing more, this is for you.
The room was not clean, beyond a superficial level.

Friends_and_family Family

2/10

Poor

27 Aug 2025

Lesia Irene

It was uncomfortable, smelled of smoke and mold. Dirty. Felt unsafe. I would not stay here again.

Leisure Family

8/10

Excellent

25 Aug 2025

Saumyadeep

Needs Improvement.

We arrived on August 18th evening.
Check-in was smooth.

The room was spacious, but the Hotel lacked energy, vibe, and ambience.

Room was clean but flooring was a bit odd. Looked like a plastic sheet was put on the floor. The washbasin was outside the bathroom, which appeared odd. The door of the washroom was odd. If you are inside you have to get into odd location to get out once the door is opened.

The breakfast area looked cheap. Plastic table, plastic chair. Food was ordinary. A automatic pancake maker which dished out hard pancakes. Breads, bagels, small muffins, an oddly tasting omelet, and bacon with some cereals, milk, juice, coffee, frozen boiled eggs. Just bland.

Pool was functional but I dared not to go in as there was construction going on.

Will I go back? Most likely no.

The hotel needs a good makeover.

Friends_and_family Family

6/10

Pleasant

25 Aug 2025

Terry

Hotel was nice enough....but..........

Good afternoon! The room was nice...simple and comfortable. I didn't have much luck with the TV remote since all the channels have numbers followed by a period with another number, and the remote doesn't have a button for a period. So I couldn't get the channel I wanted. Also, the walls are paper thin and my next door neighbors (117) were a family of screaming kids and even louder adults screaming at the kids. The male voice sounded so angry that I was concerned where it was heading, but amazingly, the room got quiet around 11pm.

On a 1 to 5 scale, I would give it a 3. You can't control your guests' behavior, but better soundproofing would help nullify some of that.

Friends_and_family Family

8/10

Excellent

25 Aug 2025

Mary

While the saying \"you get what you pay for\" often holds true, the exceptional service we experienced from the front desk truly elevated our stay and made everything effortless.

Leisure Partner

8/10

Excellent

25 Aug 2025

Mary

The customer service was excellent!

Business_and_leisure Family

4/10

Poor

24 Aug 2025

Maria

Less than average - beware

My husband and I stayed at Sycamore Suites in Elyria while dropping our son at nearby Oberlin College, and attending some parents events. The hotel is old and would need upkeeping but in overall decent conditions at a first sight.

However, we soon discovered that our room smelled of cigarette smoke and beds were not too comfortable. Since we had driven for many hours, we informed the reception the following morning. The staff is kind and accommodating, only good point of this hotel, in my opinion. They moved us to another room on the opposite side of the hotel: while our first room looked into the front of the building and the parking lot, the second room overlooked a large backyard that was filled with debris and garbage. I even counted a broken toilet and several other bathroom debris right outside of our window! The last night of our stay, a strong smell of marijuana started seeping through our room door at around 11pm. We called the front desk and we were advised to place a towel at the bottom of the door! To be fair, they also offered to move us yet again to another room but it was very late and we were slated to leave the next morning anyway.

I was reluctant to leave a negative review because the staff is made up of decent people but - if you check this hotel price for, say, Spring 2026 - it would be very expensive and this place is definitively not worth $400 a night!

Friends_and_family Family

4/10

Poor

24 Aug 2025

Sagrario

The floors in the building were dirty. Stairs and halls had carpet and it seemed they had not been vacuumed/cleaned in a long time. The suite smelled badly. The bathroom smelled like pee, we think it was the curtain. We were happy to find out that the sheets on both beds were clean and towels were also clean. What bothered the most was the smell in the bathroom, it seemed clean, the smell was bad.

Business Family

10/10

Exceptional

22 Aug 2025

Angela

Everything was great ! Very sweet employees!

Friends_and_family Friends

8/10

Excellent

21 Aug 2025

kedrick

It was really nice

Partner

10/10

Exceptional

20 Aug 2025

Gopi

Friendly staff!

Leisure Family

6/10

Pleasant

20 Aug 2025

Douglas

Relatively inexpensive, but rough.

The smoke detector in the room was disabled and the towel bar by the sink was missing. The windows did not insulate from the heavy traffic noise and there was a sizable gap under the hallway door so a lot of the hallway noise was also in the room.

Partner

8/10

Excellent

18 Aug 2025

Verified traveler

The room was comfortable and provided everything we needed. The elevator door didn't always close which we heard many people mention. The front desk had no response. I also had called 6 times the day before hoping to ask for an early check in but no one ever answered.

Friends_and_family Family

4/10

Poor

17 Aug 2025

Tonya

Disappointed and Misleading

Pictures are not current. I walked in and about walked back out but I stayed because I realized I wouldn’t be in the room just to sleep. The room was not very clean. I had to wear my sandals when I went from the bed to walk in the room. My husband did not until he noticed the bottom of his feet were black from the floor! Luckily I had Lysol wipes and wiped areas in the room including the bathroom/tub. It looked dirty but it was wear and tear as this hotel is older and needs upgrades. The bed wasn’t bad thankfully. The free breakfast was eye opening. Very limited and hard boil eggs in water that look green. It’s cheap but that is my last time for me!

Partner

4/10

Poor

17 Aug 2025

Charles

Unfortunately, this is an aging property and the rooms are tired and worn. The facility is in poor shape and need of a complete overhaul. The surrounding area is a horrible sea of pavement adjacent to a vacant mall. The staff were accommodating and friendly but there was not much they could do about the poor condition of the building.

Leisure Self

4/10

Poor

17 Aug 2025

Verified traveler

Would not recommend

The picture on the site is deceiving. It's nothing like that and not up to date. The floor was fake laminate and wavy. The air conditioner did not work. I reported it, and she said there was nothing she could do, no other rooms available, and no fans. There was a fight in the hallway at 1am, and the police showed up. We were afraid to try the breakfast and ate out. We discovered later it used o be a Red Roof Inn. We had a bad experience with them in the past. Would not recommend.

Partner

6/10

Pleasant

17 Aug 2025

Mandi

The rooms were scary and old. My husband and I didn’t feel safe.

4/10

Poor

17 Aug 2025

Kevin

The room smelled like backed up sewer.

Friends_and_family Family

8/10

Excellent

17 Aug 2025

stephon

Very kind staff

10/10

Exceptional

17 Aug 2025

Bhooshan

The staff was very helpful and caring. Hotel abd rooms were basic but spacious however staff ensured that they were author helpful in all ways.

Leisure Family_with_children

4/10

Poor

16 Aug 2025

mark

Floors were dirty, hair on pillows and in sink

4/10

Poor

15 Aug 2025

Mary Jo

Sketchy place.

Leisure Partner

10/10

Exceptional

13 Aug 2025

Sonia

Friendly service

10/10

Exceptional

12 Aug 2025

Shaun

I was aloud to check in early. There was no trouble having a late 12 o clock check out which was great. The place is going under renovations currently. In the few days I was here they did a lot of work already. I’ll probably stay here next month and I’m sure the renovations by then will make this place even better. The pool was perfect

Friends_and_family Family

6/10

Pleasant

11 Aug 2025

Verified traveler

A recently converted Red Roof Inn, rooms hastily refurbished and seem clean, but hallways still in bad shape. Breakfast terrible. Mainly stayed for access to EV charger in parking lot, which worked ok after some fussing with the provider’s web site.

Friends_and_family Family

2/10

Poor

11 Aug 2025

Verified traveler

Would not stay here again

Very sketchy clientele, couch in room had stains all over it, TV didn’t work, shower gel empty. Not a comfortable stay at all.

Friends_and_family Family

10/10

Exceptional

08 Aug 2025

Rufino

Good parking for trucks

10/10

Exceptional

06 Aug 2025

rebecca

Quiet, comfortable, clean, very friendly staff.

10/10

Exceptional

05 Aug 2025

Joni

Grwat

Friends_and_family Friends

6/10

Pleasant

04 Aug 2025

Pamela

No ice machine, no side table by chair, bed made noise, and extra safety lock was broken. The sheets was clean and it looks like they are remodeling in different area's, because of stuff in different area's on the floor.

6/10

Pleasant

04 Aug 2025

DILEEP

Owners are great & reactive for accommodating any concerns. Comfortable beds. Larger rooms.

Leisure Family

10/10

Exceptional

04 Aug 2025

Stephen

The room was very clean and the beds were very comfortable. It was a perfect hotel for a clean, safe place to stay and was only about 40 minutes away from Cedar Point.

Leisure Family

2/10

Poor

04 Aug 2025

Bobbi

No ratings

Hard beds. Very uncomfortable. Had to have natural sunlight cause lighting wasnt any good housekeeping came in shut off our air while we was away. All nights on third floor kids running yelling crying after midnight. Cops get called cause couple was running in hallway fighting. Not much parking in the front to keep eye on your vehicle. Stairwell wasnt clean at all.

Friends_and_family Family

8/10

Excellent

02 Aug 2025

Arvin

Bed

Business_and_leisure Family

8/10

Excellent

30 Jul 2025

Christine

Room service wasn't consistant. Maybe now we are supposed to ask for it but im not sure

10/10

Exceptional

29 Jul 2025

Bonnie

Awesome

Staff was awesome. Room, beds and bathroom were excellent. Check in and out we’re easy. Standard breakfast was good. Friendly and quiet area.

Partner

6/10

Pleasant

28 Jul 2025

Megan

Very outdated & the room was not as clean as it could have been

Leisure Family

8/10

Excellent

28 Jul 2025

Amber

Their staff was friendly and made sure I knew if I needed anything just ask. Check in was fast and easy and the man at the counter was so nice and welcoming. The suite I got was spacious and clean. It looks like they’re remodeling parts of the hotel so some parts are not as pleasing but the price makes you over look that.

Friends_and_family Family

6/10

Pleasant

28 Jul 2025

Jeffrey

Dated but appropriate price. It's a place to sleep with a decent continental breakfast. I would stay there again but it's not a place where you'd hang out in the hotel.

10/10

Exceptional

28 Jul 2025

Wendy

Staff very accommodating and curtious
Offered bottled water upon arrival

4/10

Poor

27 Jul 2025

Amy

Pictures can be deceiving, the photos online looked very nice but upon arrival the whole place was rundown. The room was spacious but had hardly enough furnishing to even set bags down on and the ones that it did have were covered in cigarette burns. The continental breakfast can hardly be called that. A gas station has more options than this and had no options for dietary restrictions. The amenities offered online were not functional, the vending machines and ice machines weren’t working. Would not recommend.

Leisure Family

2/10

Poor

27 Jul 2025

James

The breakfast was bad for the price i paid

Self

4/10

Poor

26 Jul 2025

Brian

Smelled weird, very outdated and dirty. The TV didn’t work completely