Name: Sonesta ES Suites Cleveland Westlake
Address: 30100 Clemens Road ., Cleveland, 44145, US

2/10

Poor

05 Aug 2026

Meredith

Roach in bathroom. Asked for 1st floor but none available and steps to second floor were soft and not entirely sturdy. Paint chipping. Also, make sure you put on safety lock on door because in the morning the cleaning staff did not knock and walked in while one person was dressing. When confronted they said “well if it is check out timer will walk in”. It wasn’t 11 am yet and we still were only 5 minutes late checking out. Seems like a lawsuit waiting to happen. Should always knock.

2/10

Poor

05 Aug 2026

Emily

Room had cat litter and cat feces throughout, as well as pee stains all over the carpet. The place smells like mold, and the floors feel soggy.

2/10

Poor

03 Aug 2026

gregg

Not a clean room.

2/10

Poor

03 Aug 2026

Sylvia

Appalling

6/10

Pleasant

03 Aug 2026

Julie

It was ok for just a place to sleep. The room smelled like cigarette smoke in non smoking room

10/10

Exceptional

02 Aug 2026

Melissa R.

The staff is amazing!! Any request we made they did their best to fulfill. The location is minutes from Crocker Park,filled with things to do. Having a full kitchen is a plus as well ,when you just want to prepare something simple.

8/10

Excellent

31 Jul 2026

Karen

Rooms need new paint, carpet, and remodeled bathroom. Staff great! Parking easy. Kitchen okay.

2/10

Poor

29 Jul 2026

VITALI

Reception hours are limited only to 8:00am - 10:00pm. Non-working out of service swimming pool. Running broken toilet in the room, terrible smell everywhere, not clean and sticky kitchen countertop, stinky uninviting bed. Stay away from this horribile place at all cost and you won't regret! Sonesta brand is severely damaged by operating this awful place called Sonesta Suites. Never again!

2/10

Poor

28 Jul 2026

Tom

Not good.

2/10

Poor

26 Jul 2026

Keith

Worst hotel ever

2/10

Poor

25 Jul 2026

Debbie

Do not stay here! The pool has been closed for over a year. The room was filthy. This hotel needs a new manager and a total renovation.

10/10

Exceptional

24 Jul 2026

Lynnette

Very good location stay at

6/10

Pleasant

22 Jul 2026

Tim

The room would have been ok if it was clean. The pullout couch was filthy. Room smelled like old cigarettes. I had to literally go to Walmart to buy cleaning supplies to sanitize everything. Staff was nice but the owner needs to update the room. They advertise a breakfast buffet that doesn't exist so Expedia falsely adverted. Was very disappointed. I like that it's close to so much. This could easy be a 4 star stay if they just had a cleaner couch and the breakfast that was shown in the pictures. I literally filtered my search criteria for one thing and it was breakfast. That was the only thing I really wanted and Expedia dropped the ball.

2/10

Poor

20 Jul 2026

William

You could tell this place was very nice once...I hope the wonderful staff get a chance to return this place to a usable suite stay again.

Partner

10/10

Exceptional

19 Jul 2026

Karen

The staff was amazing- we interacted with 4 different people at different times and all were unusually friendly. The beds and pillows were surprisingly comfortable. The suite was nice. It’s not a luxury hotel but it was fine for a night while in town for a Guardians game at a very reasonable price compared to others around. The surrounding area is safe with plenty of restaurants and stores nearby. The pool and hot tub were out of commission. We didn’t care but could be disappointing for some. We wouldn’t hesitate to stay again.

Partner

10/10

Exceptional

18 Jul 2026

Lynette

Better than the other hotel

Family_with_children

2/10

Poor

18 Jul 2026

Kenneth

I have traveled for business all over the world for more than 40 years and have never
encountered any hotel room as disgusting as the Sonesta Suites in Westlake, Ohio.
Below is a list of the major deficiencies that I found in my room

Toilet bowl was loosely connected to floor & rocked when you sat down
No toilet paper hanger
No bar on the towel rack
The floor in the bathroom and bathtub was not clean. It had hair and dirt
Sink in bathroom empties extremely slow
One queen bed had a comforter & sheet and the other queen had just two sheets
The room AC did not work so they installed a temporary inside AC that was effective but noisy
They vented the inside AC to a window that had a long crack. The crack was covered with blue masking tape
Dishes were left inside the washer. Some of the utensils were very dirty
The kitchen sink faucet would not turn on until you used extreme force.
On the internet it advertised free breakfast. The manager said that after covid they stopped serving breakfast.
In the parking lot by our room a sign stated the we were staying in a gold/premium room. Obviously not true.
At check in they never told us that during our 3 day stay there would not be any room cleaning service
Had to go to office to get fresh towels

If this hotel is a representation of the other chain hotels I will never evebook them i

Partner

10/10

Exceptional

16 Jul 2026

Harold

Unique suites at a very reasonable price.

Partner

10/10

Exceptional

15 Jul 2026

Jeanne

Extra lock on door broken. Sliding door lock broken. Stick was there. Carpet needs replacing.

Friends_and_family Family

2/10

Poor

12 Jul 2026

Lena

To start off when I first arrived at the location. There was a young man in the office. That was very rude. He was yelling, he had to catch his bus, and he was very rude to other guests who were making a reservation. He told me that I had because I informed him that I had a Chihuahua, and he informed me that I had to pay $75 per night for the dog. When I got to my room, I discovered that it was not 75. Dollars per night, it was $75 for the entire stay. It was $75 for the stay. And if I stayed for more than 6 days it would be a 150 tops that was the beginning
Then, we arrive at the room. The tub was peeling, and there was no toilet paper holder. There was looks like some kind of soot service that was coming out of the air vents, and the took, and there was only 2 towels in the entire room, and the light switch wasn't working. And to make bad matters worse, my husband and I were sleeping in the bed, and he sunk down in the middle of the bed. Your advertisement stated that there was a pool and hot tub, but there was no pool available. No hot tub and the pool would just had paint chips and no water, and they said, okay, the pool is not. The pool has been out of order. It's under construction then that says it's free breakfast. They informed me that I need to make a suggestion that they have breakfast in the future for future. I guest and then you can. They complained about my dog. When I seen huge dogs galloping through the through the whole property I want!!my money back

Friends_and_family Family

8/10

Excellent

12 Jul 2026

Lakisha

The carpet need to be cleaned

8/10

Excellent

12 Jul 2026

Heather

Property just needs some updating, but accommodations were great for one night. Would also be good for a family there’s plenty of room and a kitchen. Just wasn’t the cleanest for me and we didn’t get the room type we asked for.

Partner

2/10

Poor

10 Jul 2026

Lenola

Hotel is so dirty. It has a bad smell tub was dirty. We didn’t even sleep in the hotel room we sleep in the car. The couch dirty stain on the sheets and cover. I still smell that smell I want my money back

Family_with_children

2/10

Poor

28 Jun 2026

Nicole

I called Wednesday around 4 to cancel the 3rd night of our stay. The reservation said we could cancel until 5p on Wednesday. I talked to a lady and she said the reservation was changed. When we checked in the 3rd night was still on the bill. The person we checked in said when we check out just to let them know we were checking out early and the last night would be taken off. This morning when we checked out the lady at the desk says she cant do anything.. and we would have needed to call expedia. Everyone knows that is impossible. Also when you select the manage/cancel reservation option. It says to call the hotel directly which i did within the free cancelation time frame. Please correct this error.

Partner

8/10

Excellent

23 Jun 2026

Brandon

Nice and cosy . Its like a apartment almost

Self

6/10

Pleasant

21 Jun 2026

Nick

Needs an update

Family

6/10

Pleasant

20 Jun 2026

daniel

We had a booking for a day in Jun 2026 on the way to our son's wedding in Wisconsin.

On the day we were to check in, hotels.com / Expedia forwarded a message from the Sonesta that our room was cancelled due to mechanical issue.

Sonesta covered our costs to stay at another hotel at last minute notice. Great customer focus by Sonesta Westlake .

Expedia on the other hand could have done a lot better. It took the over 1 hour to sort out an alternative room. Also there was no warm hand off from customer service to reservation dept that had to sort out the details. Neither person knew why I was calling though it was their company that sent the initial email.

Lastly, Expedia sent an email instead of calling me... what of didn't look at email.

Friends_and_family Family

4/10

Poor

19 Jun 2026

stephanie

Pool drained and empty with no heads up when booking or on any website. Carpet and furniture stained and disgusting. No shampoo or soap in shower dispensers, no turntable in microwave. Bed and pillows not bad. Very “rustic”/ bare bones stay.

Partner

2/10

Poor

17 Jun 2026

Sarah

Terrible. Check in took a long time. We saw the property and the room after we paid and left the room it was so bad. Do not stay here. Very sketchy.

Partner

2/10

Poor

15 Jun 2026

Warren

I am writing to formally document the appalling conditions I encountered during my recent stay at your Westlake, Ohio location. As a frequent traveler, I have never experienced a facility in such a severe state of disrepair and neglect.

Upon arrival, I was informed that the advertised pool and hot tub were closed indefinitely due to a water leak—information that was notably absent from your website. During my stay, the internet was non-functional for ten days despite daily assurances from staff that it would be repaired. Furthermore, when a fire alarm went off at 7:04 AM, there was no management response for ten minutes. I eventually called 911 myself, only to be told by responding officers that the hotel had failed to notify them and that the alarm system was not directly connected to the station. Later, when our cable TV failed, the front desk rudely claimed no other rooms were available, a statement proven false when I called from a blocked number and was told vacancies existed.

The physical state of the property is a significant liability. I observed the following:

- Building Condition: Rotting and collapsing stairways, peeling paint, and floorboards that flex underfoot. Several windows are broken or boarded up.
- Hygiene: Our room was musty with filthy, stained carpeting and tiny insects (drain flies) around the sinks. Discarded appliances and trash were scattered outside.
- Parking Lot: Approximately 18 abandoned vehicles are on-site, some with nolicense plates

Partner

8/10

Excellent

14 Jun 2026

Mike

No wifi at all
Pool has been closed for a couple of years
Laundry room so bad we went to a Laundry mat

Partner

8/10

Excellent

10 Jun 2026

Carol

Clean room, quiet. No issues

Self

2/10

Poor

10 Jun 2026

Michael

The entire property need major updating. Room smelled of smoke and all I was offered was a room deodorizer.

Family

2/10

Poor

09 Jun 2026

Vickie

The staff were very unprofessional. They day before the visit I called to see if we could come in early they told me to call at 2:45 the day of our reservation. I called as instructed the next day about 2:45 they proceed to tell me that they canceled our room stay due to the air conditioners being broken and would not be able to get fixed. They did not try to provide any alternatives nor did they call us ahead of time so we could have made different accommodations. When I asked if they could give us a different room they just said no. I feel that they were very unprofessional and how they handled the situation and us and I would never stay in any of their facilities.

Partner

8/10

Excellent

25 May 2026

linda

We really liked the suite except next time we will request bottom floor. The property could use little work. The stairs need work. The staff were very helpful.

Partner

10/10

Exceptional

22 May 2026

Cynthia

Very quiet and peaceful. The room was clean and all the staff are friendly and helpful. I would definitely stay again

Self

2/10

Poor

21 May 2026

Braulio

Booked this hotel for one night. Arrived and staff said the hotel was full and they could not honor our booking (even with a reservation number).

I understand overbooking happens, but the staff couldn't have cared less. They had no recommendations for where else to stay, and had did not help with getting a refund (I still have not received one, despite being told it should automatically be refunded).

I would call ahead to see if your reservation will be honored.

6/10

Pleasant

17 May 2026

Shantie

Was unable to stay because I booked a room with 2 beds and no one bothered to message me about not having availability. Had to find another place to stay at 10:30 at night. Lots of parking.

Family

2/10

Poor

16 May 2026

Stephen

This was the first location that Expedia brought up. The pictures looked great. It is a run down terrible suite. The owners are not fixing things and the wear and tear is everywhere. My room did not even have a glass for drinking water with my pills or to brush my teeth.
Expedia's \"Stay Protection Plan\" is as worthless as you know what. Probably will have to pay for 2 days that I stayed elsewhere.

Self

8/10

Excellent

25 Apr 2026

Stephen

?

Business

2/10

Poor

02 Apr 2026

Brian

Horriable

Pet

8/10

Excellent

27 Mar 2026

Jordan

Friendly staff who accomidate a late night check in

Self

10/10

Exceptional

26 Mar 2026

Harold

A really nice suite at an unbelievable rate. We'll stay there again.

Friends_and_family Family

8/10

Excellent

04 Mar 2026

Matthew

Clean room. Helpful staff. Worn furniture.

6/10

Pleasant

19 Feb 2026

Kelly

Courteous staff, fair clean, doors are not sealed so you will need to bring extra blankets or increase the heat.
Kitchen utensils were old and burn from previous use. Nice location

2/10

Poor

16 Feb 2026

Jhaleesa

Upon arriving there was no staff available to check me in, I was also charged extra outside of my Expedia charge, excluding my extra request. This property is an extended stay hotel not like the other Sonesta properties. Room was dirty, inside the closet was dusty, the bathroom and couch smelled like urine. I couldn’t sit on it without a cover on it. The Wi-Fi & TV was also unavailable for an entire day, I tried calling the number for help & no one answered. Overall not a good property , I was extremely misled by the photos of the rooms.

Leisure Self

8/10

Excellent

13 Feb 2026

MAHESWARA

Spacious room and clean full kitchen. Small bath room.

Business

4/10

Poor

01 Feb 2026

Jaden

The room door was jammed. I couldn’t even stay here because I didn’t feel comfortable knowing the door wouldn’t lock. And the tv is very outdated. When I turned the tv on it said no connection. Will not be coming back here again. However they did offer me a full refund and I’m grateful.

Leisure Partner

8/10

Excellent

29 Jan 2026

William

Everything was OK.

Friends_and_family Family

10/10

Exceptional

21 Jan 2026

Matthew

Room was clean and staff was very courteous

Friends_and_family Family

2/10

Poor

20 Jan 2026

Jeany

Reservations made about a week prior. Have been here about every 6 months since 2023 for my daughter's appointment (sometimes sooner if we are picking up a new brace) because we like the location. Jan15 was a major snow/ice storm that affected Buffalo to Westlake so our 5 1/2 hr trip turned into over 8 hrs. I recieved a call at 9:14 pm from a number that came up as Residence Inn by Marriott asking if I wanted to keep my room, if not they understand because the roads were bad and could cancel my room and let expedia know I wasn't charged. I thought I booked the wrong hotel because of number so I told them to cancel. I went in to book again (way more expensive) to make sure we had somewhere to stay. After booking I realized that the original booking was correct, since I was only 10 minutes away I asked the lady at the check-in if I could have my original booking back. She told me I could and I got upgraded for the same price. We settled into our room (which lacked garbage cans, dirty floors, and a messy couch), we found a place to eat and then went to bed. When I realized I was charged for both rooms I called the hotel, Jessica said she had distinctly remembered me from checking in and had to upgrage me to fit \"all my kids\" and set off the fire alarm which is why I had to pay for both rooms and why they denied the refund when requested by expedia. She said it was all documented in the notes of my stay, only stopping to ask what car I drove.Time to find a new place.

Business Family_with_children

6/10

Pleasant

30 Dec 2025

Judy S

Carpet was filthy; shortage of cups, glasses; coffepot difficult to operate

Partner

2/10

Poor

08 Dec 2025

Kellie

Jess called me at 3:40pm saying the room I booked was not available and was unable to provide another room with handicap accessibility. She suggested going to a location over 20 minutes away and I said I need something closer. Jess (asst manager) assured me I would not be charged. I was charged and now have to go through hoops for refund. We’ve stayed at this location before no issues never again.

10/10

Exceptional

29 Nov 2025

Damian

We travel a lot & will always look for a Sonesta from now on. I’ll be honest, we weren’t thinking ahead for Thanksgiving. We booked 2 rooms
for 6 people. On our way in, the receptionist called & offered us an upgrade to a suite. So we we had a kitchen & were able to make a Thanksgiving dinner together. It was a great day off- we did our laundry & it was so comfy. Thank you so much for your kindness!

10/10

Exceptional

18 Nov 2025

Aubrey

Yes

8/10

Excellent

13 Nov 2025

Jennifer

Things were perfect. No complaints.

8/10

Excellent

07 Nov 2025

Katherine

Kitchen was set. The fridge was super slow making ice and the drain in the bathroom was slow also.

Business Self

8/10

Excellent

07 Nov 2025

Michelle

Fully equipped kitchen, clean room, adequate parking, good in room amenities, great location by alot of restaurants and shopping.

My issue was the first room I was assigned reeked heavily of cigarette smoke, even with the window open.

The staff was friendly, responsive, apologetic and accommodating. They quickly moved me to a fresh room closer to the front of the building. Overall, a good experience for one night. I would stay here again.

2/10

Poor

04 Nov 2025

DONALD

Room was not as advertised, they do not have ANY working fire places. All have been removed. That was a MAJOR reason for the rental. The room did not feel clean, and upon entering the room I immediately find 3 foot bright blue suitcase filled with someone's belongings from before my stay. Did not even sleep in the bed slept on the couch. Would not recommend a stay here.

Business Self

2/10

Poor

26 Oct 2025

michaela

So angry and want my money back. not as advertised. for one thing, I was allowed to book the room after the front desk apparently closed. so my poor niece and her baby had to keep calling to get someone to come down. then the baby got locked in the room alone, because the key stopped working and the door closed and she couldnt' get in to the room and had to keep calling the front desk. there was no pack n play for the baby. so not family friendly. and there was NO buffet breakfast as advertised. this is a terrible way to arrive after 11 hours driving with a special needs child. awful.

Friends_and_family Family

2/10

Poor

25 Oct 2025

John

6 am fire alarm goes

2/10

Poor

23 Oct 2025

Michael

Avoid this property. The hotel is run down and the rooms aren’t cleaned well. Hotel staff unprofessional.

10/10

Exceptional

20 Oct 2025

Consuelo

We only stayed one night to catch a flight but very impressed. Except the information on hotels.com doesn’t indicate the front desk closes at 10 and if you don’t check in by then toy may not get your room. The full kitchen and comfortable room made up for that though.

Friends_and_family Family

4/10

Poor

19 Oct 2025

Aedan

Better properly staffed

Friends_and_family Family

6/10

Pleasant

18 Oct 2025

Adriene

The room was decent, just skepitism about guests residung on the property - short-term residency for many.

Business

2/10

Poor

18 Oct 2025

Jamal

My door keys stopped working the next night at 12:00 midnight. Then stopped working again in the middle of the day. Pathroom water drainage extremely slow and dairty. It’s simply a dumping trash.

6/10

Pleasant

17 Oct 2025

Jeff

The carpet was extremely stained in many areas. The dishwasher leaked a LOT.
All of the outdoor areas could use some paint.
Other than that, it was fine.

Business

2/10

Poor

15 Oct 2025

Dinecia

Fro

8/10

Excellent

14 Oct 2025

Shaun

Good service and price.

Friends_and_family Family

2/10

Poor

14 Oct 2025

Yaser

We were not expecting a 5 star hotel but when we walked in the room, it smelled pot too much and the room itself did not look great. My wife started getting headaches right away. We left right away and notified the staff that we going somewhere else. Staff was nice and they said we won’t be charged and that a refund will be issued. I would not go back.

Friends_and_family Family

10/10

Exceptional

14 Oct 2025

Andrana

Nice

Business_and_leisure Self

4/10

Poor

12 Oct 2025

Laura

The property was like putting lipstick on a pig. Some updates to countertops and furniture, but the carpet was shot and full of stains. Additionally there were holes in the closet door as well as in the shower ceiling on the lower level bathroom. No toilet paper holder and we found things that weren’t cleaned like a half drank Coke in the fridge. There was also a strong horrible smell as soon as we entered the unit that smelt like a mix between smoke and mildew. We were so tired from traveling that we bought fabreeze air freshener spray to deal with it for our one night there. We left early before the sun rose to get out of there. Not sure why there was a $250 deposit hold for a place like this. Spend a little more money and stay somewhere else.

Friends_and_family Family

6/10

Pleasant

04 Oct 2025

Daniel

The pet area was convenient. The office was a great presentation. But the rest of the property including room we stayed in needed some caring attention.

Leisure Pet

10/10

Exceptional

03 Oct 2025

Jeniffer

They are pet friendly and the staff was wonderful, the room had full-size appliances which made it easier for me

Friends_and_family Family

10/10

Exceptional

03 Oct 2025

Abraham

Quiet, clean, and staff friendly

Leisure Family

2/10

Poor

28 Sep 2025

Gabriela

The hotel cancel my stay without notice

Friends_and_family Friends

2/10

Poor

26 Sep 2025

Michael

Horrible smell, horrible condition, horrible atmosphere. Stains all over the place, only a thin blanket provided, 2 flights of stairs, no elevator. The smell was that of eleven rotting corpses.

Business

4/10

Poor

23 Sep 2025

Janice

Check in was over an hour late. Bathroom sink faucet was broken and hot water not working so had to use shower or kitchen water. No one present when checking out so I couldn’t report problems, very limited kitchen supplies.

Partner

6/10

Pleasant

22 Sep 2025

Roger

main problems were very badly stained carpets, complete lack of kitchen/dining equipment, no plugs for sink/wash basins/bath.

Leisure Partner

10/10

Exceptional

21 Sep 2025

Tom

Suite is furnished with kitchen and storage space.

Leisure Family

2/10

Poor

19 Sep 2025

Brian

Check in was terrible. No one at the front desk. Waited for over an hour for a filthy room with broken locks on the door.

Leisure Partner

2/10

Poor

18 Sep 2025

Andrew

We arrived at 8:30 in the evening and were told that they had no room for us even though we had already paid for the room through Expedia two days prior. Left us in the lurch and were no help finding us a place to stay.
I would recommend choosing any other place to stay.

Business Partner

2/10

Poor

16 Sep 2025

Dinecia

They gave me a key to someone elses room and once I got the correct key it didnt work. Check in was not good

2/10

Poor

02 Sep 2025

Sonya

Not a good place

Leisure Family

6/10

Pleasant

24 Aug 2025

Brian

Jessica at the front desk was very helpful.

Pros: comfortable bed, good shower pressure.

Cons: stained carpets, black stains (mold?) on shower floor, the front desk doesn't answer the phone half the time.

Self

4/10

Poor

09 Aug 2025

Chrishawn

Outdated and had a weird odor

Friends_and_family Family

4/10

Poor

08 Aug 2025

Brian

The Property is in serious need of refurbishment. I booked months ago, looked ok based on the images used. However on arrival it was a different story,we waited ages before anyone arrived at the desk to check us in. The stairs to the room were rotten, timbers needed replaced and painted. The room was not well equipped no glasses, cutlery, plates. No kettle to boil water.
Cleanliness was another issue, windows dirty. Kitchen not clean either. Room had very bad smell.
Door onto balcony lock was broken so could not be secured.
Had to ask for towels a number of times and had to wait each time for ages at reception for anyone to turn up.
Only two pillows on bed asked for another, after swearing male member of staff handed me a plastic bag with a pillow inside, no pillow cover. His attitude was awful, you do not swear at customers. Bins in grounds not emptied, watched raccoons pull food from bins.
Swimming pool was out of use and looked like it had been for a long time, very disappointing in the middle of summer
Would not recommend this property.

Leisure Partner

2/10

Poor

08 Aug 2025

Ismet

On arrival they did not have the reservation.

6/10

Pleasant

06 Aug 2025

Hilary

We stayed at this property two years ago and we liked it. But this time we were disappointed to find how much it has deteriorated.

Leisure Friends

4/10

Poor

29 Jul 2025

TIFFANY

Not so great...

Had to wait 20 mins for someo e to show up at front desk to check in. Ftont desk gave another lady a key to our room by mistake and she just walked right in. No silverware, bowls and only 2 glasses.

Friends_and_family Family

4/10

Poor

27 Jul 2025

Nicole

Things were worn and shabby. Not enough pillows or toilet paper. (They were waiting on a shipment?) The room smelled like a pet, and the alternate room smelled like smoke.

Leisure Family

10/10

Exceptional

28 Jun 2025

Robert

Second time we stayed here. It's quiet, clean and staff is very friendly and helpful.

Leisure Partner

8/10

Excellent

26 Jun 2025

Veronica

The suites are nice. Very clean, showing a little wear but seem to be maintained.
The pool was closed wich was disappointing.
Front desk girl, Jessica was very helpful, but her assistant was terribly rude.

Leisure Self

6/10

Pleasant

25 Jun 2025

Ashley

Nice room but amenities not as advertised

The room was nice but the rest of the services were not as advertised. We stayed the end of June and there was no water in the pool, there was no breakfast as advertised in the photos, there was coffee in the room and lobby but no coffee pots to brew it. This was just an overnight stay on our way to our destination so it served its purpose but with children we prefer a stay with a pool.

Friends_and_family Family

2/10

Poor

10 Jun 2025

Danielle

The girl at the front desk was polite. There was a gentleman I assumed worked there carrying on about cussing someone out that was staying there and obnoxious about the pool. There was bugs everywhere and blood and feces in the bathroom and blood on a curtain in one spot. The locks looked like they had been broken before and the tv would shut on and off. Totally not what was shown on their site.

4/10

Poor

09 Jun 2025

Mary

When we arrived at the hotel, we were informed that no rooms were available.
Thankfully a neighboring hotel had vacancies.

Friends_and_family Family

8/10

Excellent

02 Jun 2025

Howard

The room was a lot more than I expected. The king bed was comfortable, the bedroom and bath linens were fresh and clean. The fireplace was a cozy bonus, and it was easy to turn on. The kitchen was easy to use and spacious. I enjoyed my stay, although I do wish that the pool was repaired and open.

Business_and_leisure Self

6/10

Pleasant

13 Mar 2025

Sajeeb

Okay so firstly there aren’t many hotels that have basically townhomes available so space wise this is a gem. However space is really the only thing this hotel has going for it.

Our 3 bed room came on two floors, makes sense space wise. But no elevators so if you have a wheelchair or are unable to walk upstairs this is not the place for you. As soon as we walked in the smell of weed hit. Honestly I get it, it’s a hotel but then we saw the stains on the carpet and burn holes on the PLASTIC couch. Wow that was uncomfortable.

The living room had a tv, along with one in the room with the 2 full beds, and the king upstairs, but NO REMOTES. Front desk was able to provide me with one remote, no big deal. After an outing we came back and my goodness the weed smell was now stronger than ever. I called about it, not really much help there. My assumption is the neighbor downstairs or next door smoked in the bathroom and the vent came right up to our room.

Our third morning we were greeted with with the smoke alarm going off, without a reason. Nobody was using any appliances. It went off for about a minutes before stopping on its own. I called the front desk and the stated “maintenance isn’t here on Saturday. The manager is home.” I asked them to have the manager to call me. Ofcourse no such call came through.

There is no turndown service, I get it, it’s not that kind of hotel. Trash wise, you have to take it over to the dumpster on your own.

I do not recommend

Leisure Family

6/10

Pleasant

11 Mar 2025

VINCENT M.

Very noisy from upstairs guests walking constantly. King Size bed that I Reserved for 2 guests for 2 nights a week ahead of time by Expedia and never notified me beforehand so I could change my accommodations if desired or needed since I was having Surgery the next day!

Leisure Partner

10/10

Exceptional

10 Mar 2025

James

It was good

Partner