Name: Quality Inn Middleburg Heights Cleveland Airport
Address: 7233 Engle Road, Middleburg Heights, 44130, US

4/10

Poor

23 Jul 2026

John

Bathroom was not very clean. Long dark hairs on the floor. Rust stains in the tub. Toilet that leaned forward causing seat to slam down. The flip-over security lock on the door was broken. Looks like a lot of long term residents.
Upon checking in, I was informed if a $100 security deposit, refunded in 3-5 days. Day 5 and no refund. I'll give it a little more time before I call. Therecwere workers cleaning the property but have a long way to go.

6/10

Pleasant

21 Jul 2026

James

pool is closed.

8/10

Excellent

20 Jul 2026

Deborah

Good location, very comfortable bed, small fridge and microwave. Good hot breakfast. Excellent friendly and helpful staff!

Family

2/10

Poor

18 Jul 2026

Mouhamad

Room was nasty

Friends

8/10

Excellent

18 Jul 2026

Erik

The room was clean and the staff was very helpful and accommodating.

Partner

2/10

Poor

17 Jul 2026

Kevin

Room was dirty when we checked in !!! There was zero housekeeping that came to our room … keys didn’t work at 10:45 at night …so had to walk down to the office to get new keys … still can’t understand why if they never cleaned the room key that worked earlier didn’t work

Family

6/10

Pleasant

14 Jul 2026

CARLOS

None

Family_with_children

2/10

Poor

12 Jul 2026

KRISTA

Walked into the room bed bug blood all over the wall and bed there was even toothpaste still slumped to the sink and the old person that was there laundry underwater and socks

Friends

10/10

Exceptional

11 Jul 2026

Debra

We loved it here the staff was wonderful will be coming back the check in clerk was so nice

Friends_and_family Friends

2/10

Poor

11 Jul 2026

David

Horrible hotel! And they try to keep your deposit.

Self

8/10

Excellent

07 Jul 2026

Devendra

Staff was very polite

Family_with_children

2/10

Poor

06 Jul 2026

Andrea

Very soon after check-in, the faulty fire alarm went off continuously. The front staff was not helpful. Could not call anybody. I called 911 to report it. The fire department told the front desk worker that we could not stay there in that room because of the fire alarm going off. The quality Inn was unable to provide me with another room (but while the fire department and I were in the lobby on July 4th evening, he was quoting everyone who called room prices) so of course I asked for a refund and was not given one as of yet, and I’m still waiting for the $25 credit for to my key cash. We were in the Quality Inn’s lobby the next day to speak with Alex about my refund. He was not there so I was texting with an Expedia representative, and said they tried several times to call but the phone number rang while we were in the lobby). The front desk clerk told me that he did not have any contact information for an emergency. I chose to stay with you because of the location and the Continental hot breakfast. So I’m still waiting for my refund for the service your establishment couldn’t provide, I had to pay more for the room we did have and go out for breakfast, and let’s not forget about going back to the Quality Inn the next day at NOON to speak with the person who could help me (who was never there!) wasted a half of day of OUR vacation.

8/10

Excellent

04 Jul 2026

Jorge

Habitaciones limpias y libre de humo.

8/10

Excellent

04 Jul 2026

Felicia

Had a weird smell but room did was it was supposed to do.

Partner

4/10

Poor

04 Jul 2026

Joshua

The breakfast was a nice touch, however

2/10

Poor

02 Jul 2026

Toronto

Got to room pulled they sheets back to check bed and saw three lil bed bugs told front desk they ask did I have pictures I had a whole video

2/10

Poor

02 Jul 2026

Tyler

Pretty if you stay in room 242 building B watch out for nose diving birds. Birds nest on top of the flood lights on the stairwell, parental birds sitting back watching out for them and nose diving you because you walked up the stairs. Try to tell them they didn’t even respond at the front desk, he just stood there looking at the computer. He knew the problem was there and didn’t take care of it. Kind of crazy to stay quiet when someone is trying to let you know of a situation.

Partner

2/10

Poor

30 Jun 2026

Beverly

We booked this room for 6 days and we're coming into town for two graduation parties. I found the room to be less than desireable. There was no closet. There is no maid service. apparently there was a leak in the room above us are selling was nothing but patchwork.

2/10

Poor

30 Jun 2026

Nirav

Will NEVER come back again!!

2/10

Poor

29 Jun 2026

Michael

Room looked nothing like the Pictures, Desk Chair was falling apart, walls were patched but not painted, bathroom door would not even close...It was pretty disgusting actually!

Partner

6/10

Pleasant

28 Jun 2026

Karl

Convenient. Staff was helpful changing my room. Wanted to be away from the noise as I was traveling with children. Changed it with no problem

6/10

Pleasant

28 Jun 2026

gregory

I went to set on the desk chair and it collapsed.It was supposed to have 4 bolts holding the seat to the base and it only had two.One popped out which was what made me fall.I didn't get hurt but the way I fell made it hard to get up.I reported this to the front desk and the guy just said I'LL fix it.The real problem is that I had to pay a security deposit of 100.00 for security in case I damaged something.They didn't accept any responsibility for their lack of maintenance.

Self

6/10

Pleasant

28 Jun 2026

Amber

Not the safest area. Definitely had some questionable people in and out at all hours in the 2 rooms beside us.

Family_with_children

6/10

Pleasant

26 Jun 2026

Cleopatra

Staff was very nice and helpful!
Breakfast was good however no decaf coffee

Partner

6/10

Pleasant

26 Jun 2026

Jeff

The room was clean and the staff courteous. There were issues with check in, but overall the experience was adequate.

Self

2/10

Poor

25 Jun 2026

Dhurgham

This was hands down the worst hotel experience of my life. The room was absolutely filthy. The bedding was deeply stained and dirty, and to make matters worse, there were actual bugs inside the bed. The floor was covered in dirt and completely uncleaned. It was a tragic and disgusting situation.
I honestly wish I could erase this experience from my memory. I had to stay awake the entire night because it was impossible to sleep in such conditions. If I had any other option, I would have walked out immediately. However, we arrived at 1:00 AM with my family, and it was simply too late and too difficult to find another place at that hour. Absolutely terrible.

Family_with_children

2/10

Poor

25 Jun 2026

Ethan

Really bad

Self

2/10

Poor

25 Jun 2026

Maria

I stay here every week and disappointed, my toilet was not flushing and the lady said no one is available until the next morning. She offered to change my room, I had all my belongings spred out. I work 12 hr shifts and was not wanting to change the room and asked her to send the maintenace in the morning when I am at work, next day when I came back no one came in. Again no one was available until next morning and I was to check out next morning, I had to use a tub of water to flush!
Very annoying.

Self

6/10

Pleasant

25 Jun 2026

Michael

Food menu was simple but prepared well. Found spider on be. Staff at desk nice and helpful. Rooms need paint, refreshing. Okay for the price.

Self

2/10

Poor

24 Jun 2026

SIVARAM

The summary of review is that there is no 'quality' in hotel: Quality Inn. The floor in the room was super dirty. Upon our request, they cleaned the floor again, but floor was super wet even after6 hours after cleaning was done. The quality of scramble egg has poor quality and the cook commanded us not to take food to room. Very limited yogurts were available as part of continental breakfast. We never found any yogurts after 7am. The front desk people were nice.

Family_with_children

6/10

Pleasant

23 Jun 2026

Janell Bess

Room was adequate. Main door & bathroom door extremely dirty. Hair in bathroom and half used roll of toilet paper. Pool was closed.
Only one place to get ice in another building.
Bed was comfortable but could have used more pillows.

Friends

4/10

Poor

22 Jun 2026

lutfa

When I booked, I didn't realize that the rooms are outside the hotel. I was traveling with 3 special needs children. I felt so unsafe. I booked 2 rooms but the children could just the door and walked outside! It looked like a motel! The stairs were scaring and

4/10

Poor

22 Jun 2026

Rebecca

The pictures on line looked way better than it actually does. This is the kind of place you would only want to stay because there's absolutely no other hotels available. We pulled up and it was completely over run by untrimmed shrubs and weeds, paint peeling off the walls and a very unkept parking lot. When we attempted to enter the front desk office, it was locked, at 4pm in the afternoon in the middle of June.The attendant had locked himself in there, which was quite concerning. We finally made it to our room and it was as equally run down. The curtains were hanging out of the wall at window, stains on the comforter, the floor was filthy, our family of 4 was exhausted from being at the zoo all day, we just wanted to shower and sleep. There were only 3 towels in the room, so my husband went to the front desk to ask for more, when the attendant finally appeared, he said there weren't any more towels, and just walked away leaving my husband standing there! So now the 4 of us are sharing towels, trying not to touch the filth in the room, I made my kids and us keep a pair of socks on at all times because the floor was so dirty! Giant crack in the sink, sloppy paint everywhere and on everything, spackled holes everywhere, and on top of all that, we had to brace a chair under the door handle because someone came along while we were sitting in the room and was trying to open the door!! We were all so scared! Do yourself a favor and DON'T stay here!

Family_with_children

2/10

Poor

21 Jun 2026

Dhurgham

This was hands down the worst hotel experience of my life. The room was absolutely filthy. The bedding was deeply stained and dirty, and to make matters worse, there were actual bugs inside the bed. The floor was covered in dirt and completely uncleaned. It was a tragic and disgusting situation.
I honestly wish I could erase this experience from my memory. I had to stay awake the entire night because it was impossible to sleep in such conditions. If I had any other option, I would have walked out immediately. However, we arrived at 1:00 AM with my family, and it was simply too late and too difficult to find another place at that hour. Absolutely terrible.

Family_with_children

2/10

Poor

21 Jun 2026

Alyssa

Absolutely terrible!!! Filthy!!! We ended up having to call the cops for loud music and suspicious activity in the parking lot! We didn’t end up staying!

Family_with_children

2/10

Poor

20 Jun 2026

Ludmila

Bathroom was dirty, people living outside of the hotel. Terrible service

Friends_and_family Family

6/10

Pleasant

19 Jun 2026

Vinod

.

2/10

Poor

18 Jun 2026

Lynne

Stained bed covers. Mildew shower curtain. Unclean tub and sink. Sticky floor. Awful unkept grounds. Large pieces of concrete lying around. Pool area covered in construction materials. Horrible accommodations. Ran out of breakfast foods-very minimal offerings. Do not recommend.

Self

8/10

Excellent

16 Jun 2026

Prashanta

Good value for money

Family_with_children

10/10

Exceptional

16 Jun 2026

Graldo

They have clean rooms

2/10

Poor

16 Jun 2026

Travis

I cannot recommend this hotel based on my recent experience.

Upon entering our room, we were immediately met with a strong odor that made the room feel uninhabitable. The smell was so severe that we were unable to stay in the room. One member of our party, who has asthma, experienced breathing difficulties shortly after entering.

We notified hotel staff right away and were told that a refund would be issued. Because we booked through Orbitz, we were instructed to work through Orbitz to process the refund. However, when Orbitz contacted the hotel, the refund request was denied.

What is most disappointing is not only the condition of the room, but the fact that we were told one thing at the property and then received a completely different response afterward. Had the hotel simply been honest from the beginning, it would have been frustrating but understandable. Instead, we were left paying for a room we could not use due to its condition.

I hope management reviews how situations like this are handled in the future and works to provide better customer service and accountability.

Partner

6/10

Pleasant

15 Jun 2026

Stephanie

Todos muy amables buen servicio pero nesesitan mejorar la limpieza la cafetera estaba sucia la nevera sucia y el baño las cortinas sucias

4/10

Poor

12 Jun 2026

Yanira

The cleanliness of our accommodations was not entirely satisfactory. The sheets and floor were quite soiled, and there was no toilet paper provided. While other aspects were acceptable, we had hoped for a higher standard of cleanliness.

Family_with_children

8/10

Excellent

11 Jun 2026

Erika

Building is outdated, but worked for a 1 night stay

10/10

Exceptional

11 Jun 2026

Terrance

Excellent staff..very clean and quiet

Partner

10/10

Exceptional

11 Jun 2026

Gissel

Everything was great. Thanks

2/10

Poor

10 Jun 2026

Jan

The entry hall to rooms was filthy. Our curtains lacked enough hangers to hold drapes up and had big stains that looked like blood. The floors looked clean but were sticky. The trash cans outside were over flowing. The box Springs was torn and dirty. We stay in Quality Inns all the time but would avoid this one.

Partner

2/10

Poor

10 Jun 2026

George

I had one of the worst hotel experiences I've ever encountered at Quality Inn. The first room I was assigned had a strong, unpleasant odor, the pillows were torn and visibly unclean, and the door lock was broken, creating both hygiene and safety concerns.

When I reported these issues, the staff offered me a different room. Unfortunately, the second room was not much better. It had a strong chlorine-like smell and showed similar cleanliness problems. At that point, I did not feel comfortable staying at the property and decided to leave.

The most disappointing part was what happened afterward. The receptionist acknowledged the issues and informed me that my refund request would be submitted to the appropriate team for review. Despite the documented problems and the fact that I never stayed in the hotel, my refund request was later denied without any clear explanation.

This hotel failed to provide a clean, safe, and acceptable room, and then refused to take responsibility when the issues were reported immediately. The customer service and refund policy are extremely disappointing and seem designed to avoid accountability rather than resolve legitimate guest concerns.

I would strongly advise travelers to think twice before booking here. Cleanliness, room maintenance, customer service, and fairness in handling refunds were all far below expectations.

Family_with_children

2/10

Poor

09 Jun 2026

mike

got to hotel and reported toliet was broken..not fixed for 2 days..bed linens were never changed in 3 days..called main desk to request towels on 2nd day they had none!!..3rd day went to main lobby to retrieve towels..terrible management letting the whole hotel become run down,,,never stay there again

Self

4/10

Poor

08 Jun 2026

Debra

Cobwebs, dirty foot prints and shoe scuff marks on walls. Bare wiring and outside entry door had been forced open at one time and it had been shabbily repaired . Bathroom door was stuck to the floor, it had water damage along the bottom. When we freed it , it wouldn’t close properly.
Vanity mirror was separated from the frame, could’ve fallen off. Towel rack was rusty. Ironing board didn’t have a cover, bare metal. I had to use a towel as a board cover.

Partner

4/10

Poor

08 Jun 2026

MINA

Staff responsible for breakfast was rude and unhelpful
Rooms are not clean

Family_with_children

8/10

Excellent

07 Jun 2026

Hatem

I’m fine with the hotel and the area is good to.

Friends_and_family Family

6/10

Pleasant

07 Jun 2026

Hector

The room was clean and smelled clean. The hotel building looks old and needs repairs. I just stayed for one night and I think that's what is good for.

Family

6/10

Pleasant

07 Jun 2026

Lara

For 2 nights is ok.

10/10

Exceptional

05 Jun 2026

Gregory

Nice

10/10

Exceptional

03 Jun 2026

Mohamed

Best in the area

2/10

Poor

01 Jun 2026

Josue

This is the worst Hotel I’ve been. The rooms were dirty, the shower curtain yellow and brown, the tiles grout black, the floors dirty. I had to got to the desk 4 times to get my keys replaced because it would last an hour. Bed sheets stained yellow… they need to do a better job at cleaning. Also, the front door was kind of loose so at night you can hear it moving like someone was trying to come in. Just a really bad experience!!

Self

4/10

Poor

01 Jun 2026

Chelsea

When I was first given my room key we went to our room and unlocked the door and was immediately greeted inside the room by another guest that was already checked into that room. The issue was fixed pretty quick. The rooms had water damage in the bathroom, there was a dirty hair tie on the door handle, shower lost hot water very quickly. Rooms weren't very clean at all.

Friends_and_family Family

8/10

Excellent

31 May 2026

Kathryn

The property overall was good. Well maintained. The man at the front desk was extremely nice, and was very helpful in checking in. The room could have been a little cleaner, especially the bathroom... But the beds were pretty comfortable and overall it was a nice overnight stay.

Family

6/10

Pleasant

30 May 2026

BRANDON

Overall the hotel was nice. The grounds were clean. Unfortunately the pool was closed, which is why we chose the hotel so the kids could swim and get rid of their energy. The beds on the other hand were definitely worn out. The cleaning must have missed our room, we found bottle caps on the window sill and a curly hair on the bed sheet. Which tells me that the beds were not cleaned and whoever slept on the was just made up after they left. As for the breakfast it was mediocre. The coffee was very cheap, ran out of spoons and forks, and milk for the cereals. The eggs and sausage links were good. Definitely will not be staying here ever again. But I guess you get what you pay for.

Friends_and_family Family

6/10

Pleasant

30 May 2026

Martin

The property's Wi-Fi is garbage. There's four networks to connect to someone doesn't know what they're doing and it's really freaking annoying when you're trying to book a hotel and your cellular service doesn't work. The staff is excellent the hotel is very clean the breakfast was completely tasteless.

Self

6/10

Pleasant

30 May 2026

Donna

The property is run down. It is clean, but the bleach fumes practically burned my nostrils. ‘A’ for effort, but uncomfortable. A good location for early morning departure to the airport. I didn’t get a chance to check out the breakfast due to that early departure.

6/10

Pleasant

26 May 2026

Jane

Breakfast room and breakfast were great.
Mattress and pillows were great.
The floor in the room should have been scrubbed. It wasn't.

Family

6/10

Pleasant

25 May 2026

Kenia

El aire condicionado no enfría bn, no tienen muchas alternativas para desayunar ( pan, cornflakes, yogur, café, revoltillo, salchichas y jugos) mal olor al entrar al cuarto la iluminación del cuarto bn malo solo cuentan con lámparas

Family

6/10

Pleasant

24 May 2026

Yahaira

Make sure the curtains are in good standing. They change my room 4 times because of the problem !

Partner

6/10

Pleasant

23 May 2026

AYODEJI

The place was clean and served its purpose as somewhere to relax after a long day. However, the Wi-Fi/internet was terrible. If you’re booking this place and need reliable internet for work, be prepared to go to a nearby Starbucks. The staff said there was nothing they could do because the Wi-Fi was working on their computer, but it was still unusable for me.
Also, if you book through a third-party platform, be aware that the room you reserved may not actually be available. I specifically booked and paid for a king room, but at check-in I was told it was unavailable and was instead given a queen room with no compensation or rate adjustment.

Partner

6/10

Pleasant

22 May 2026

Brenda

Bathroom was clean, but needs to be updated
Main room was clean. Breakfast was good.

Partner

2/10

Poor

20 May 2026

Marlen

Checked in late Friday night towels where dirty sheet was dirty. Called front desk all they said we would need to wait for the morning. Next day nothing not even housekeeping came to clean or replace towels . Went to the front desk and complained they said they would come the next day to clean and change towels the whole time nothing was done. Luckily I had a towel in my car. Staff just kept blaming each other

Partner

2/10

Poor

18 May 2026

Tracy

Terrible experience! Totally sketchy area. Room next to us was open with woman outside smoking alternative cigarettes which wafted into our room. The lock in the door was broken and my daughter was terrified so we left.

Family

2/10

Poor

18 May 2026

Marlen

Checked in late Friday night towels where dirty sheet was dirty. Called front desk all they said we would need to wait for the morning. Next day nothing not even housekeeping came to clean or replace towels . Went to the front desk and complained they said they would come the next day to clean and change towels the whole time nothing was done. Luckily I had a towel in my car. Staff just kept blaming each other

Partner

4/10

Poor

17 May 2026

Lucas

Blood on the curtains and bed sheets were stained. Would not stay again

Friends_and_family Friends

10/10

Exceptional

16 May 2026

Keristin

Staff was amazing!

Family_with_children

8/10

Excellent

14 May 2026

Sudanthi

Staff was friendly and helpful. Breakfast was good.

Family_with_children

2/10

Poor

12 May 2026

Rumzi

Room spelled like bleach, toilet seat was loose, deadbolt was broken, behind the bed was dirty, horrible stay

6/10

Pleasant

11 May 2026

Laurie

Basic room, clean, and felt safe. The air conditioner was super loud and the curtains did not fit the window properly, so bright light from the outside walkway shined into the room all night. These rooms have outdoor access with no interior hallways. If you are light-sensitive or want extra privacy from people walking by, bring something to clip the curtains together and secure the edges. Overall, it was clean, I felt safe, and the price was right.

Family_with_children

4/10

Poor

11 May 2026

Meghan

The room was dirty and in need of major repairs. The floor had mud on it when we walked in, the tub had yellow stains that showed it needed to be cleaned, the beds had stains on them. We were given two towels for three people. When we asked for more, they didn’t have any. What hotel doesn’t have enough towels? We were told that the room would be cleaned our second morning and it was never touched. I will not stay here ever again.

Friends_and_family Family

10/10

Exceptional

10 May 2026

Caleb

Easy

Partner

2/10

Poor

10 May 2026

Dante

Everything was ok just had horrible neighbors. Talking in front of the door all night

Partner

8/10

Excellent

05 May 2026

Philip

Price was better than others near by. Room was comfortable and clean. Check in was ok but was not able to get handicap accessible as I'd hoped. Breakfast is at 7 which was no benefit since I like to be on road before.

Family

2/10

Poor

04 May 2026

Bobby

I had my first very bad encounter at this facility. There was a female staff that I had never met before as I come there pretty frequently. She called my room at 10:12pm complaining of noise over her head in the office. I was fast asleep and told her it must be the other room opposite side over her. She knew that I was the one in the room and she was just being flat out Racist. I came to office to explain and she loudly put me out of the office with threats of calling the police. I packed my things and left. I doubt if I return as long as she works there. She had so much hate in her eyes and voice. I’m 57 years old and I don’t think I’ve ever experienced anything thing like it before.

6/10

Pleasant

29 Apr 2026

yungchieh

Poor

Self

10/10

Exceptional

29 Apr 2026

Tia

No one bothered me and it was clean n quite

Self

8/10

Excellent

28 Apr 2026

Sontina

This hotel perfectly met our needs. Great location, continental breakfast, and friendly staff.

Friends_and_family Family

4/10

Poor

27 Apr 2026

Ajay

Floor all around the room was dirty and gross beds were the worst I’ve ever slept on.

10/10

Exceptional

25 Apr 2026

Adrian

loved

Self

2/10

Poor

22 Apr 2026

Dinesh Reddy

Room is not that great. Air conditioning works fine.

2/10

Poor

21 Apr 2026

Marian

I had the worst experience. The first room was completely dirty, and when we asked to switch, the second one was just as bad or worse. The person at the front desk didn’t care at all; they were very arrogant and unprofessional.

We paid $100 per night plus a deposit, and on top of that, the deposit takes 5 days to be refunded. The sheets were dirty, the bathroom too—everything was in poor condition. I do not recommend this place at all.

Partner

6/10

Pleasant

19 Apr 2026

Steven

This property is a motel with the doors outside and not a hotel. I would have not stayed had I known that. Maybe it says in the description but I don't remember seeing that. The breakfast was good.

Self

8/10

Excellent

19 Apr 2026

Marcelino

Okay

Friends_and_family Family

2/10

Poor

18 Apr 2026

Courtney

The room was had hair balls on the floor and there was only 1 towel. The door to the bathroom looked like it had been thru a war and the main door had a huge gap at the bottom. We had to take the 1 towel we got to fill in the gap in the door.

10/10

Exceptional

18 Apr 2026

Diane

Staff was friendly and helpful.

Self

8/10

Excellent

17 Apr 2026

Nate

Clean, friendly, comfortable.

Friends_and_family Family

4/10

Poor

15 Apr 2026

Joseph

Was there 6 nights. Would have left the first day but I prepaid and they would not give me refund if I checked out. Had no towels first day. They said there was nothing they could do about it. Someone did find and bring 2 towels later that evening. No internet first day. They said they would take care of it right away. Didn’t happen. Everyday I asked about internet connection and everyday they said they were working on it. I left on the sixth day and was never able to connect to WiFi. Breakfast was okay except they were out of items pretty much everyday. Very noisy. People partying in parking lot till late first two nights. The room service ladies were very good. Was never able to speak to the manager. Each day I asked to speak to him or her, I was told the manager won’t be in until tomorrow! Never happened. Can’t recommend this property.

Self

8/10

Excellent

15 Apr 2026

Jaemin

Overal good

8/10

Excellent

14 Apr 2026

Anleka

My stay was very relaxing, I would stay here agan

Self

4/10

Poor

13 Apr 2026

Erika

.

2/10

Poor

13 Apr 2026

Anthony

There were cockroaches in the rooms. Trash was piled at bottom of stairs that were the access to rooms.

2/10

Poor

12 Apr 2026

Roland

We had bed bugs so we had to leave and find another hotel

Friends

6/10

Pleasant

11 Apr 2026

Katie

Not bad for the price. The curtains were too narrow to shut all the way so I woke up several times because light was coming in. Also a bit loud but I guess that’s to be expected.

Friends_and_family Family

6/10

Pleasant

11 Apr 2026

Kyungmi

No cleaning staff while we stay