Name: Sonesta Es Suites Cleveland Airport
Address: 17525 Rosbough Boulevard, Cleveland, 44130, US

2/10

Poor

07 Jul 2026

Rosemary

Don’t go to
This place. It’s very dirty.

2/10

Poor

01 Jul 2026

Christopher

This place is poorly maintained. It looks nothing like the pictures on the website. We booked our travel in February for 2 days. It reaked of weed and looked like nothing had been cleaned in both of our rooms. There was bugs,torn and stained carpet,holes in the walls. Don't stay here.

Partner

4/10

Poor

30 Jun 2026

Laura

Even though we only stayed one night, I liked that there was a kitchen with a large refrigerator and a microwave.

2/10

Poor

30 Jun 2026

Jaime

Shower was dirty, toilet wasn’t working, no soap, trash was all over the grounds, stains all over the floor, black hairs on the pillows. Thankfully it was just one night. Also you have to take out our own garbage, or they charge you 25 dollars. It’s worth it to just book a different hotel.

Partner

8/10

Excellent

27 Jun 2026

Franco

The property seemed old and dated. The floors, walls, and furniture all had stains of dirt on them. The unit had flies. The only items that were clean were the TVs and hopefully the linens and towels.

Family_with_children

4/10

Poor

26 Jun 2026

betty

Stayed here for the Post Malone concert. The swimming pool had not been opened yet this year but still advertised it was. Heated up pizza in the microwave & could not open the door. Although the layout of the room was great it still was dirty. Had to go get our towels as they were not in the room. I will stay at another place if I'm in this area again.

Family_with_children

4/10

Poor

23 Jun 2026

Mohamed

The bed sheets was not clean and seems not has been changed!

Friends

10/10

Exceptional

21 Jun 2026

James Derrick

The staff was exceptional. The rooms are wonderful. The building itself is a little dated but they have updated the room so well worth it. I didn't use a lot of the amenities like the pools so can't really speak to that.

Self

6/10

Pleasant

21 Jun 2026

Lynette

This location don't come with no pots or pans,you will have do extra cleaning because they don't. No pool or any where chill out . Only here until apartment becomes available but wish I went to another location like Westlake or great northern.

Family_with_children

8/10

Excellent

21 Jun 2026

luz

Overall it was good wished the pool would have been open with this hot weather but it was closed!

Partner

4/10

Poor

20 Jun 2026

Eric

Parecía abandonado el hotel, el cuarto no tenía nada de utensilios de cocina.

Family_with_children

4/10

Poor

19 Jun 2026

Delecia

A trash fee was charged to my card, and this was not told prior to completing the check, nor during the checkout. And the bed linen wasn’t cleaned. Expressed with the front desk.
Called front desk 3 days after returning home about the $29.63 feet on my card, she stated that it would be applied back to my card and it was not returned.

I would have to question my return there in the near future.

2/10

Poor

18 Jun 2026

Donna

Worst place I have ever stayed.

Family

2/10

Poor

14 Jun 2026

Nichole

This property was a dump. There were random people just sitting on the ground adjacent to the property. I was checking in; I could tell the lady was about to have an attitude with me. Then some random lady who evidently worked on the property burst in demanding keys and threatening the front desk woman that she’s going to call management on her or something. There was a heated exchange and the woman checking me in slammed a clipboard down for her and tossed keys onto the counter then the other woman finally left, trying to apologize last minute for totally interrupting my check-in & acting crazy. As she was mumbling “I’m sorry,” the check-in lady was speaking to me about my room and just kept talking louder to drown other woman out. She said, “I’m sorry, that was unprofessional.” I said “…it was Something…” THE WHOLE THING WAS SO AWKWARD! The room was old, had stained carpet, and smelled like they previously tried Really hard to remove cigarette smoke smells from it…we got ONE towel for the two of us to shower, no towel to put on the floor to step on and never had we needed a towel more desperately because the shower turned the entire bathroom floor into a lake with having had no shower curtain liner! I’ll never stay here again and after a less than stellar experience at the one in Orlando, FL, I won’t ever be staying at a Sonesta Simply Suites ever again.

Partner

2/10

Poor

14 Jun 2026

Kim

The room was not the one i reserved, i was told they don't have one like that with a fireplace and i said thats what i reserved, the room was dirty, smelled terrible, carpets were sticky with a blood stain by the bathroom. The toilet wouldn't flush right which i was told \"it was a water saving toilet so you hold the handle down\", the curtains were stained, the couch was uncomfortable and stained up. The table they had in the room was super wobbly and felt like it was going to collapse. The ceiling was covered with cob webs and dust. The stove and hood were missing knobs, no dishes but had a dishwasher, the light by the bed had no bulbs in it. The foot stool by the couch was falling apart. I dont think they even vacuumed. The only good thing was the fridge and thats it!! Dont waste you time or money to stay here..

Partner

2/10

Poor

14 Jun 2026

Rebecca

The exterior is absolutely gorgeous and well maintained. It's the inside that is horrible. Nasty walls and carpet. It smells like they've sprayed a cheap scent to try to mask other horrible smells. Our room was even worse. Nasty urine smell as soon as we opened the door. No trash can. No linens for the fold out bed. Everything was greasy to the touch. The carpet was so grimy I wore my shoes the entire time. Cigarette burns on all the tables. No cookware or utensils at all. Hotels.com advertised breakfast included but they have not had that in years. Advertised a swimming pool but it doesn't work. Signs all over that they are remodeling but there was no actual construction work going on to indicate remodeling. Smelled so bad I gagged. Canceled our booking and got a refund. Went to the Crown Plaza down the road.

Friends_and_family Friends

2/10

Poor

09 Jun 2026

Melissa

Didn't have what was advertised. Check other reviews. Bugs are problem.

Family

2/10

Poor

08 Jun 2026

Hany

Room is not clean, feels old. Bed sheets wasn't clean, and when we asked for a new sheets, only one bed been changed. Thank God it was only one night.

Friends_and_family Family

6/10

Pleasant

07 Jun 2026

Maria Silvia

Staff was very nice, but the room was smelling, lots of dirt spots in the floor, dirt bathroom, fine for one night, but I expected something better.

Family_with_children

2/10

Poor

07 Jun 2026

Nicholas

The room was not as described online. Urine stains all over the carpet. Carpet deodorant powder left on the floor that the staff denied being there. Drawers falling apart. Pool and hot tub were both closed. Everything in the place looked like it hadn't been cared for in a very long time. Staff was rude and combative when issues were brought up. Didnt even stay in the room. Told the staff I was attempting to get a refund and their response was \"good luck with that\".

Self

6/10

Pleasant

06 Jun 2026

Mark

I did not have a stay. Had a family death the morning of. Called ASAP but it was less than 24 hours before stay so I got charged the first nights stay.

10/10

Exceptional

06 Jun 2026

Justin

Good

10/10

Exceptional

26 May 2026

Bertin

Room was so clean and staff was very friendly

Partner

6/10

Pleasant

26 May 2026

Nona

I had a two day stay here, but I checked out a day earlier due to baseboard pealing, box spring on bed was dirty, carpet was dirty etc. I talked to the lady at the front desk so I can receive a refund for the second night and she stated is no refunds, but I will put it in the notes for management to reach out to you, but you may have to get a refund from the third party Expedia, so that’s what I’m going to do.

Friends

8/10

Excellent

23 May 2026

Wendy

The Sonesta was a pretty good stay. We only stayed for one night. It was a few things that could be improved. They need to make sure enough towels are in the amenties. It was only one wash cloth in each bathroom and only one towel in one of the bathrooms. Also, the kitchen did not have any silverware, pans for cooking, or dinnerware. This would have been a problem if we were staying more days. I think if someone would inspect the rooms after them being cleaned would lower the complaint or reviews that not showing the property in a good light.

Family

2/10

Poor

20 May 2026

Anthony

Not worth the stay rundown front desk was unprofessional no help at all. The carpet in the room had stains and smelled. I would not recommend this property if it was $20 a night.

Self

2/10

Poor

18 May 2026

LaJune

the room was clean put there was nothing to cook with period mold in the bathroom and the dish washer was broken and falling apart and the refrigerator was leaking and i called and they would not answer the phone i had to go down and tell them then i called and they said they were sending someone to look at it they never came they gave me some dirty towel to put down to catch the water. the kitchen sink bagged up in the bathroom tub and the taking a shower the water would not leave out i was told that people stay there so they bring there own stuff for cooking they thought it was funny and i will never go to that one ever in life again. i took pictures of everything plus recorded me calling they twice about the water on the floor they did nothing period

Partner

2/10

Poor

15 May 2026

Scott

DO NOT STAY HERE. I was here May 8 to May 10 2026 and regret every second of it. They charged me twice for my room and would not refund me. AVOID AVOID AVOID. Room had lots of damage, shower wouldn’t drain. Toilet was on its last legs. Do not recommend staying here. Go anywhere else

Friends

8/10

Excellent

11 May 2026

rancel

No toothpast, no soap,no sugar,no creamer,no dishes,one employee a block away in the cold rain. This ways first time out of 3 that the cons starting to add up.still is a nice room im going stick it out and see if improve service to match.

Self

4/10

Poor

10 May 2026

nicole

Wouldn’t recommend. There was a very strong smell - the bathroom was very beat up and not enough towels for a comfortable stay.

Partner

4/10

Poor

10 May 2026

Maisha

Staff friendly, rooms not clean, will not return, price inexpensive

Self

2/10

Poor

05 May 2026

Lisa

The staff was super friendly but room was not good at all. It was messy, had dog food in the kitchen.

Friends_and_family Family

2/10

Poor

05 May 2026

Jenna

The room was deplorable! Stains everywhere on the floor on the wall on the furniture. Large spiders in the room. Holes in the tub. We ended up sleeping in our car.

Friends_and_family Family

2/10

Poor

05 May 2026

mary

Don't stay here. The room I had was filthy and old!

2/10

Poor

26 Apr 2026

Tristan

Smelled dirty awful place

Friends_and_family Family

2/10

Poor

24 Apr 2026

Jonathon

Terrible and absolutely disgusting property. If you book here be sure to be ready for dirty rooms with poor guest experience. Staff who is unwilling to help with cleanliness issues.

Self

4/10

Poor

22 Apr 2026

Anthony

There were fake eyelashes still on the shelf above the dining table, all kinds of debris and a fortune cookie paper behind the bathroom door, the carpets were insultingly dirty, and the safety lock on the door wasn’t functional.

Partner

4/10

Poor

21 Apr 2026

Janet

There was nothing in the kitchen. Had to ask for toilet paper, curtains were ripped and dirty, carpet was dirty and stained, halls smelled like pot. I was very disappointed in the room. I actually got scared one night cuz there was to much going on in hallway. Was not given extra towels unless used ones were given back. I would never stay there again. Appearance from outside is nice but once inside it’s extremely disappointing

Self

10/10

Exceptional

20 Apr 2026

Christina

Just needs a fridge

6/10

Pleasant

19 Apr 2026

KIM

The bathroom door would not stay closed.
Brown/ Black stains on the carpeting in the lavatory.

The dishwasher was \" out of order\"; front desk manager did not mention this at check in.
The stove overhead lightbulb was missing.

Upkeep of property seemed to have significantly declined since my last stay 4 years ago.

Partner

2/10

Poor

18 Apr 2026

Matthew

Found a tic

2/10

Poor

13 Apr 2026

Vickie

Unsanitary filthiest place I've ever been in didn't even have decent curtains up to the windows they were shredded. When addressed hotel staff was the rudest people I've came across I checked out did not stay request a refund due to the condition and it was ignored instead of police were used to threat.

Friends_and_family Family

4/10

Poor

13 Apr 2026

Jason

-Multiple soft spots in the floor under the carpet. If the right person steps on certain spots their foot will go through the floor.
-some loose dog food found in pantry cupboard
-boogers left on the wall opposite the toilet
-curtains with minor damage
-bathtub finish has damage and messy caulk
-bathroom fan caked with dust
-toilet takes a long time to flush
-Refrigerator is missing the door handle
-the room smelled of dog and food although I signed an agreement not to have animals in the room.

Self

8/10

Excellent

13 Apr 2026

Dori

There was no utensils or anything to cook with. I spent 25 minutes cleaning and mopping. Other then that the room was nice

Friends

6/10

Pleasant

12 Apr 2026

Matt

Decent hotel, nothing fancy

2/10

Poor

07 Apr 2026

K Patrick

Things in room were broken. Lights didn’t work and it was unclean. There was toilet paper in the toilet and it looked like someone had used it prior to me being there. 0/10 will not stay again

Self

2/10

Poor

06 Apr 2026

Lisa

This place was awful. Truly flithy dirty disturbing! The keys didnt work so they had to open the door and leave ir cracked open for you. There was so much grease and grim and items under the bed and behind the nightstands. The tub looked like it may fall in. We left. There was no way i was staying there. It appears to be more of a long term stay for recovering addicts

Partner

6/10

Pleasant

04 Apr 2026

Shelvie

There is no

4/10

Poor

02 Apr 2026

gilles

Poor condition

6/10

Pleasant

01 Apr 2026

Todd

Toilet was leaking water at the base. Lamp in the middle of the room was plugged in to an outlet on the wall which put the cord in the main walkway as a trip hazard (I unplugged it). Key card maker was broken so had to stop at front desk every time we needed access to the room. They didn’t verify who we were they just unlocked the door before we got to it. Long wait to get door unlocked too.

Partner

2/10

Poor

01 Apr 2026

kari

The room was disgusting!! We only needed it for 6 hours before an early flight out of Cleveland. I was tempted to sleep in my car instead but the parking lot was sketchy too! The couch, walls and tile were stained everywhere. The bathtub looked equally disgusting!
I am not one to post negative reviews but this is one that I feel needs to be shared. I absolutely got what I paid for and should have known it was too good to be true.

Family

4/10

Poor

31 Mar 2026

Lisa

My stay was 20 days long. I could NOT get my room cleaned the toilet was brown. I have to take my bed linen and towels to the front besk to get fresh one. And take my own trash out , to the dumpster.
I never received my deposits back $200 $100 for each 10 days i registered with them.
Some people were great others had nasty attitudes. I decided convert my van into a van home then continue giving this palce my money. They put me in the sleep lab building. When they had other rooms and buildings available.
The surrounding are great all types of restaurants a speedway. Few stores hospital.
The kirchen had minimal supply but not pots pans silverware plates etc. The refrigerator kept freezing all the contents of the fridge.

Friends_and_family Family

2/10

Poor

29 Mar 2026

Jeremy

Don’t clean or provide towels even though we stayed 4 nights!!! Key card was not working had to call staff everytime we wanted in our room!!!

2/10

Poor

28 Mar 2026

Nathan

Room was horrible- stank of cigarettes and old food and mold. I left and stayed somewhere else as didn’t want to get bugs 🐜 in my belongings.

Self

4/10

Poor

27 Mar 2026

Katherine

No kitchen supplies. Old coffeemaker. Only 1 roll of toilet paper. No hairdryer. The place needed to be vacuumed and cleaned. I wont be staying there again. The staff wad very nice.

Partner

2/10

Poor

23 Mar 2026

Lezli

The hotel canceled my reservation before I even arrived. Because they were overbooked.No one attempted to contact me. Even though the desk clerk said somebody called me. Yet I had no missed calls. They’re liars! I will never make another reservation at this location again!

Partner

2/10

Poor

22 Mar 2026

Ryan

Dirty, nasty. Shower head leaked all over the floor. Key card system was down so had to have the front desk open the door for me every time I left. Pretty sure people were living in the rooms, as I saw a cat in someone’s window and people outside were talking to other people like they were acquaintances. I left a night early because it was just overall a bad experience.

Self

4/10

Poor

16 Mar 2026

ASHANTA

staff not pleasant

Partner

2/10

Poor

15 Mar 2026

Adam

I’ve stayed here twice and both times there was an issue. Both times the issues were kind of out of their control but how the front desk staff handled them was really unacceptable. This last time, there was a power outage so they couldn’t honor reservations when I arrived to try to check in. Ok, no big deal, this stuff happens but they told me they tried to call a couple hours ago but no one answered. Again fine, but I asked why they didn’t leave a voicemail and I was just told it was because they were trying to everyone. It only takes 10-15 second to leave a voicemail and say they are having power issues and have to cancel the reservation and if there are any questions to call back. Simple and basic customer service. Instead of giving me plenty of time to make other arrangements I’m left with my metaphorical pant down. Please, just leave a voice mail next time. Easy.

6/10

Pleasant

14 Mar 2026

Marley

I was told to go to a back building that was/is used for sleep study. The fire alarm went off each day I was there and a man who lived on the first floor said the alarm goes off daily. It was very hard to get internet service and there was no hair dryer. I am usually easy to please but this

8/10

Excellent

11 Mar 2026

Rosie

I didn’t know where the gym was.
Room was very clean but the refrigerator smelled like cigarette smoke.
My clothes smelled like it when I got home as well.
Check in was delayed to rooms not being ready.
I was late for my appointment.

Self

6/10

Pleasant

08 Mar 2026

Amanda

The floors were soft and noticeably rotten and floor coverings were discolored and frayed. Water ran for fifteen minutes and didn’t get hot. Windows that opened had no screens and drapes were torn. Nice layout but very outdated for the incidentals hold of $100.

Partner

10/10

Exceptional

06 Mar 2026

Dalonte

Yup

10/10

Exceptional

06 Mar 2026

Dalonte

Yup

2/10

Poor

06 Mar 2026

Keona

Room was now clean no little.

10/10

Exceptional

06 Mar 2026

Larry

Large room with stove, fridge, microwave and coffee maker.

Self

6/10

Pleasant

06 Mar 2026

ShaQuanda

Staff was friendly. Room was clean but the kitchen area and bathroom wasn't very clean. It was safe and close by the track meet.

Family_with_children

2/10

Poor

05 Mar 2026

JAMES

Horrible! We had three rooms and each room was nice enough and clean, but that is where the good ends. We had had various maintenance issues. One room had to switch rooms because the sink collapsed into the cabinet, the fan and light above the stove weren’t working, the kitchen sink barely drained and the door lock would stick. Our daughter’s room had her garbage disposal break and sink/dishwasher not work plus her shower stopped working all in the same day. That was fixed, only by the good graces of the maintenance man Nate. The staff was mean and not helpful. The did not care about the issues with the room and it was always a battle to get them to do anything. We also had two packages lost by the front desk that they couldn’t find mysteriously. The property outside was not on the best shape, plus the property is split into different building. It was a several minute walk outside to do laundry. Overall, never again will we stay here

Family

2/10

Poor

03 Mar 2026

Christin

Sheila was suppose to be a manager; but couldn't do anything. Useless. Another lady before us was yelling at her about roaches in her room & Shelia just stood there. And the Spanish girl who checked us in was soooo hard to understand also. The room was great (cept the dirty towels in the closet left from previous guests) OH & the fire alarms in the hallway going off, SO LOUD.. once at 8:40p & another at 12:30 midnight (got it all recorded) had to go sit in our cold cars till the building was clear by the FD. The FD said they come out to this hotel a lot due to guests smoking in their rooms. We went to complain & the dude at the front desk said to speak with Sheila or Brooke, & when coming into contact with Sheila, she sounded as dumb as she looked, saying sometimes guest spray body mist & that could’ve set it off, like WHAT?! & how could a manager not hear about the FD coming out to their hotel?? So now I have to call Brooke & hopefully we can get a discount or something, cause even though the staff sucked, the room & location was ideal. Just very upsetting to be woken up TWICE in the middle of the night cause this hotel can’t get their stuff together. & having very poor front desk staff to deal with doesn’t help either. And seriously, label yalls rooms/buildings better!! Had us circling twice to find our suite. Overall we will never stay here here

Partner

6/10

Pleasant

02 Mar 2026

Markesha

The room wasn’t as clean as most Sonesta’s I have stayed in and there was holes in the furniture the pull out mattress was stained and my daughter was not comfortable sleeping on it so we had to share the bed

Friends_and_family Family

6/10

Pleasant

01 Mar 2026

Rakiah

You have to take out your own crash, and there is no daily house keeping

8/10

Excellent

27 Feb 2026

Leah

Pretty nice for the price

Business

10/10

Exceptional

22 Feb 2026

Emily

Great spacious clean suite, excellent value , great staff

Partner

6/10

Pleasant

22 Feb 2026

Natalia

I stayed at Sonesta Suites for three nights. Overall, there were some positives worth noting. The mattresses were very comfortable, and the suite layout provided ample space, which made the stay physically comfortable and convenient.

However, there were several service and housekeeping issues that detracted from the experience. Upon arrival, there was no toilet paper in the room, and we had to request it. Only one paper coffee cup was provided for the suite. The room was stocked with two small bath towels, two hand towels, and two washcloths. When I asked for additional towels, I was told I would need to exchange the existing ones in order to receive more. After some hesitation, staff agreed to provide one additional hand towel, but the interaction felt unnecessarily restrictive.

I was also in the lobby when another guest called asking to speak with a manager, and the front desk staff’s tone was noticeably rude and dismissive. While I was told housekeeping service was available, no one came during our stay — which, given the overall experience, may have been for the best.

The physical comfort of the suite was good, but the level of service and attention to basic hospitality details did not meet expectations

6/10

Pleasant

21 Feb 2026

Chinique

Staff was nice

10/10

Exceptional

15 Feb 2026

Carmen

Room cleaned as best for a hotel stay. No issues with check in or check out. No complaints further. Enjoy my evening.

2/10

Poor

15 Feb 2026

Alphonso

There were bedbugs

Leisure Partner

10/10

Exceptional

14 Feb 2026

katrina

Great rooms

4/10

Poor

11 Feb 2026

Antonio

Shower drain was clogged; the range hood was in disrepair and had a piece hanging. Overall the room looked worn. The only positive thing I can say is the bedsheets were clean.and desk staff were friendly

Friends_and_family Friends

2/10

Poor

10 Feb 2026

ROBERT

The room
Smelled the staff was lazy rude and useless stayed 13 days requested housekeeping 7 times never received anything not 1 cleaning U have to take out your own trash they don’t do it. Itinerary stated free breakfast and no breakfast at place. Parking lot was horrible barely plowed. Only stay there if you’re homeless and have no other place to go.

6/10

Pleasant

08 Feb 2026

Karen

The bathroom stire was coming apart, tape was on door keep it together. Therefore, the bathroom door didn't clise at all. No utensils, plates, pots, glasses/cups. Had ask for ice tray. Carpet is dirty. Fireplace taped close with cardboard. Beds comfortable. Kitchen chair fabric needs be cleaned. Coffee maker did not work. Staff pleasant, friendly and helpful.

Leisure Family

2/10

Poor

07 Feb 2026

Steven

The room was dirty, there were no cups for the coffee or the bathroom. There was hair in the shower. The shower rod was about to come out of the wall. The internet did not work. So I left a day early and went to stay at a nicer hotel nearby.
I want my money back.

4/10

Poor

02 Feb 2026

Blane

The building was not clearly numbered so that you could see it from the street I had to get out of the car and look at the numbers on one of the doors in order to know that I was at the right building.

Family

2/10

Poor

01 Feb 2026

Rosemary

Horrible stay from check in to check out! Dirty and unsafe

10/10

Exceptional

01 Feb 2026

hien

The room very nice and clean 😀

Leisure Partner

2/10

Poor

31 Jan 2026

Autumn

Room was gross!!!!
The toilet was dirty shower was dirty it was dog hairs all on the floor fridge was dirty horrible stay would not recommend to anyone. The hotel just looks sketchy all together. I was not able to sleep.

Business Self

6/10

Pleasant

31 Jan 2026

Astarr

There was a clog of hair sitting in the tub and the toilet wasn’t clean. Overall the bathroom condition made me question the cleanliness of the rest of the room. As a result I would not return. If it were cleaned properly, the spaciousness, close proximity to the airport and price were all good

Leisure Self

10/10

Exceptional

28 Jan 2026

Kristina

Clean room, great value

Leisure Self

2/10

Poor

26 Jan 2026

Brittany

I work night shift at a hospital and needed to stay local in between shifts due to the weather. I was booked for 2 nights (I had to in order to sleep during the day) and they canceled my reservation bc I didnt check in until the morning after work. So I lost money for my 2 nights and had to pay for a 2bdrm loft in order to sleep. The room was 55 degrees and the upstairs where it warmed up faster, had hair all over the bed, pillows, and nightstand. When I spoke with the front desk person, she just kept telling me sorry, but I should feel lucky they had a room for me at all, and an upgraded one at that. I paid for the more expensive room and actually a whole other room too. I didn't feel lucky to be in a room that was so cold that I had to wait hours to sleep because it took that long to get warm in my sweatshirt, sweatpants, and coat. Nor, not be able to go sleep in the one bed upstairs that was actually warm because she could not come change the bed and there was no housekeeping there. I will NEVER stay here again or recommend this place to anyone! Worst hotel experience I have ever had!

Self

8/10

Excellent

25 Jan 2026

David

I had a great time at this property. The GM took care of all the details. Thank you for hiring him.

Friends_and_family Family

4/10

Poor

24 Jan 2026

cheryl

Room was dirty, no waste baskets, inside of microwave not clean, only one pillow on a bed

Business Family

10/10

Exceptional

20 Jan 2026

Syreeta

Room was clean, and very quiet

2/10

Poor

18 Jan 2026

Stacey

N/a

Staff person wasnt very friendly didn't try to help get us a new reservation after she had canceled it due to a card mix up

Friends_and_family Family

6/10

Pleasant

18 Jan 2026

Lorraine

Morning shift supervisor/manager, didn’t get her name is really nasty. The lead manager is very nice and understandable. Although I’m not a complainer, my room is filthy and nasty, coffee maker is nasty, bathroom has dried up blood running down the side of the toilet, bathroom floor has hair residue still stuck on the floor. Hair dye is on the carpet in front of the sink. Walls have makeup residue on them. Ceilings are accumulating dust balls. Behind the bed is stains with I don’t know what, maybe mold, I don’t know what it is!? Property gets a 3/10 in my book. Not going to say don’t book, but if you want to book then go ahead. This is just temporary for me to stay but I’ve booked with sonesta before and this is the first time I’ve seen sonesta like this. Amenities are great 10/10 because you get a whole kitchen but the inside of the refrigerator is nasty. I don’t want to store anything in it. Not to mention the third party I booked through keeps messing up my booking reservation “Agoda”. Through trivago. When I say I’m trying to hurry up and leave. I will asap

Business_and_leisure Self

8/10

Excellent

14 Jan 2026

Devin

Na

2/10

Poor

14 Jan 2026

NOUMAN

Poor staff support

2/10

Poor

12 Jan 2026

Samantha

We did not stay because the rooms were dirty and they refused to refund us, not even for the second night.

Leisure Family_with_children

6/10

Pleasant

12 Jan 2026

Susan

No shampoo or conditioner also no hair dryer but things we clean

Leisure Self

6/10

Pleasant

11 Jan 2026

Keri

My first room was supposed to be a double queen and it looked terrible and smelled of smoke before i even got settled. I went down to the desk and asked to switch room in which they told me they didn’t have the availability. So i went down to a king studio suite and that room was slightly better. Also was shocked they didn’t have a breakfast too. Overall it was okay for a one night but anything over that i would stay somewhere else…

Partner

8/10

Excellent

11 Jan 2026

DEBRA

Staff was pleasant and the beds were so comfortable.

Friends_and_family Family