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Holiday Inn Express Cleveland Airport

Cleveland - OH · United States

16330 Snow Road, 3 2View location

8.4/10Excellent1,001 Reviews
Cleanliness8.8/108.8
Service8.8/108.8
Comfort8.6/108.6
Condition8.6/108.6
Amenities8.4/108.4
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  • Business hotels
  • Pet friendly Hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Holiday Inn Express Cleveland Airport

Located just 1. 5 miles from Cleveland Hopkins International Airport (CLE), Holiday Inn Express® Cleveland Airport – Brook Park offers a complimentary airport shuttle, Flyte System, and Park and Fly package for a stress-free travel experience.

Our convenient location is close to major businesses like the Ford Plant, Southwest General Hospital, GM, and Baldwin Wallace University, as well as top attractions like the IX Center, Rock & Roll Hall of Fame, Cleveland Metroparks Zoo, and downtown sports venues.

Start your day with a free breakfast buffet and enjoy amenities like a Fitness Center, indoor pool, meeting spaces, and NFL ticket access. Unwind in our renovated rooms with premium bedding and take advantage of free parking and Wi-Fi for a comfortable stay.

Book now for an unforgettable experience where comfort comes first!

Read more about this hotelShow less

Located in Brook Park, Holiday Inn Express Cleveland Airport - Brookpark by IHG is within a 15-minute drive of Progressive Field and West Side Market. This hotel is 12 mi (19.4 km) from Huntington Bank Field and 12.4 mi (19.9 km) from Rocket Arena.

Make yourself at home in one of the 89 air-conditioned rooms featuring refrigerators and microwaves. 45-inch LCD televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms have hair dryers and toothbrushes and toothpaste.

Conveniences include safes and desks, as well as phones with free local calls. Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Planning an event in Brook Park?

This hotel has 768 square feet (71 square meters) of space consisting of conference space and 3 meeting rooms. A roundtrip airport shuttle is complimentary (available on request).

Popular amenities

Free WiFi
Airport transfers
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Childcare
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 1:30 AM
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available No alcohol served onsite Car recommended Events/parties not allowed LGBTQIA+ friendly Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-out is available Cashless transactions are available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Deposit: USD 200 per accommodation, per stay
    • Administrative fee: USD 1 per accommodation, per stay

    We have included all charges provided to us by the property.

  • You need to know
    • Pool access available from 7:00 AM to 11:00 PM.
    • Only registered guests are allowed in the guestrooms.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
    • Alcohol is not served at this property.
    • A car is recommended for transportation to and from this property.
    • Cashless payment methods are available for all transactions.
    • Contactless check-out is available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    This property offers transfers from the airport. To arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation. If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards; cash is not accepted
    • Cashless transactions are available
    • Onsite parties or group events are strictly prohibited
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
    • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
  • Minimal age
    21
  • Optional fees
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Hindi

    English

Nearby attractions

MetroHealth Parma Medical Center 3.8 km / 2.3 mi
Big Creek Reservation 4.1 km / 2.5 mi
I-X Center 4.4 km / 2.7 mi
Southwest General Health Center 5.3 km / 3.3 mi
Rocky River Reservation 5.6 km / 3.5 mi
Baldwin Wallace College 6 km / 3.7 mi
NASA Glenn Research Center 6.3 km / 3.9 mi
Rocky River 6.4 km / 4 mi
Mill Stream Run Reservation 6.6 km / 4.1 mi
Berea Falls Scenic Overlook 7.3 km / 4.5 mi
University Hospital Parma OH 8.9 km / 5.5 mi
Memphis Kiddie Park 9.4 km / 5.8 mi
Sweetie's GolfLand 10 km / 6.2 mi
Westfield Great Northern Mall 11.4 km / 7.1 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 1982
  • Year of most recent renovation: 1992
  • Total number of rooms: 89
  • Number of floors (main building): 3
  • Number of floors (annexe): 3
  • Single rooms: 37
  • Double rooms: 23
  • Suites: 5
  • Executive rooms: 21
  • Accessible rooms: 5
  • hotel
  • American Express
Show 43 more facilities & services
  • JCB
  • Diners Club
  • MasterCard
  • Visa
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wired Internet
  • Wi-fiExtra charge
  • Car hireExtra charge
  • Airport ShuttleExtra charge
  • Room serviceExtra charge
  • Laundry serviceExtra charge
  • LaunderetteExtra charge
  • Multilingual staff
  • 24-hour securityExtra charge
  • Smoke detector
  • Hotel safeExtra charge
  • Lift accessExtra charge
  • Newspapers
  • Clothes dryer
  • Towels and bed linenExtra charge
  • Restaurant
  • Breakfast room
  • Conference room
  • Meeting room: 3
  • Projector
  • PrinterExtra charge
  • Business centreExtra charge
  • FaxExtra charge
  • Indoor freshwater pool: 1
  • Indoor heated pool: 83
  • CasinoExtra charge
  • TV lounge
  • Breakfast
  • Continental breakfast
  • Deposit on arrival
  • Identification card at arrival
  • Non-smoking establishmentExtra charge
  • Credit card is compulsory as a deposit, no deposit in cash is accepted
  • FitnessExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

AI

All Inclusive

Meals and selected drinks/services may be included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Holiday Inn Express Cleveland Airport

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • Accessible • 1 Bedroom • 33 m²DBL.H6
    DOUBLE AccessiblePhoto unavailable6 photos

    Holiday Inn Express Cleveland Airport

    DOUBLE Accessible

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    33 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDROOMSUITE • ONE BEDROOMSUI.B1-1

    Photos are not available for this room type.

    Holiday Inn Express Cleveland Airport

    SUITE ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Holiday Inn Express Cleveland Airport

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BED • 1 Bedroom • 33 m²DBL.H6-KG
    DOUBLE Accessible KING SIZE BEDPhoto unavailable8 photos

    Holiday Inn Express Cleveland Airport

    DOUBLE Accessible KING SIZE BED

    Room photos

    8 photos

    Room overview

    Non-smoking room
    Room size
    33 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDSUITE • ONE BEDSUI.1B

    Photos are not available for this room type.

    Holiday Inn Express Cleveland Airport

    SUITE ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.1B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 33 m²DBL.KG-1
    DOUBLE KING SIZE BEDPhoto unavailable1 photo

    Holiday Inn Express Cleveland Airport

    DOUBLE KING SIZE BED

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    33 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 35 m²DBL.2Q
    DOUBLE TWO QUEEN BEDSPhoto unavailable8 photos

    Holiday Inn Express Cleveland Airport

    DOUBLE TWO QUEEN BEDS

    Room photos

    8 photos

    Room overview

    Non-smoking room
    Room size
    35 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room AccessibleRoom • AccessibleROO.H6

    Photos are not available for this room type.

    Holiday Inn Express Cleveland Airport

    Room Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARD • 1 Bedroom • 33 m²ROO.ST
    Room STANDARDPhoto unavailable5 photos

    Holiday Inn Express Cleveland Airport

    Room STANDARD

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    33 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6-1

    Photos are not available for this room type.

    Holiday Inn Express Cleveland Airport

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 33 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable6 photos

    Holiday Inn Express Cleveland Airport

    DOUBLE KING SIZE BED

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    33 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDROOMSUITE • ONE BEDROOM • 1 BedroomSUI.B1
    SUITE ONE BEDROOMPhoto unavailable6 photos

    Holiday Inn Express Cleveland Airport

    SUITE ONE BEDROOM

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1

    Room amenities

    • Bathroom

    Facilities with extra charge

    • Hairdryer
    • Microwave
    • Tea and coffee making facilities
    • Cot on demand
    • Wi-fi
    • Safe

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q-1

    Photos are not available for this room type.

    Holiday Inn Express Cleveland Airport

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Holiday Inn Express Cleveland Airport

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-3

    Photos are not available for this room type.

    Holiday Inn Express Cleveland Airport

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-3

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST-1

    Photos are not available for this room type.

    Holiday Inn Express Cleveland Airport

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Holiday Inn Express Cleveland Airport

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Holiday Inn Express Cleveland Airport

8.4
Excellent
1,001 Reviews
Cleanliness
8.8 /10
Service
8.8 /10
Comfort
8.6 /10
Condition
8.6 /10
Amenities
8.4 /10
100 reviews shown
10/10
Exceptional
02 Aug 2026
Andrew
Excellent staff, comfortable bed, clean room, what more can a person want? I'll tell you the only exception I take, the TV is not a smart TV, so casting from your phone is out of the question. That's the only thing that falls short of excellent about my stay.
8/10
Excellent
02 Aug 2026
Larry
LIKED-
The facility was clean, and the staff was kind. It was also quiet and easy to get to sleep. Tasty coffee.
DIDN'T LIKE-
I booked through a third party and wanted to use the free shuttle, but it's only available by booking through the hotel. The price to stay one night was $180.00. If I stay one night and leave my car in their parking lot for 7 days is $400.95. I will not be returning.
6/10
Pleasant
02 Aug 2026
Donna
The property was in a good location, clean and breakfast was good. Our room, 123 had 2 queen beds. The first bed which my grandaughter and I shared definitely had issues. I felt like I was falling off the bed. Also no enforcement of quiet time as kids are running down the hall screaming at almost midnight. I was woken up the 2nd night to a man screaming and hollering. Define didn’t peek out the door. Only our third night was quiet to sleep. Next trip won’t stay here.
4/10
Poor
01 Aug 2026
Kelisha
Room wasn't the cleanest
6/10
Pleasant
01 Aug 2026
sharon
Check in was slow. Employee was not helpful and couldn’t be bothered. The next day other employee wasn’t helpful either. Water out of ice maker was awful, and when asked about bottles of water, also rude. House cleaners were lovely.
6/10
Pleasant
26 Jul 2026
kristin
The reason I booked this hotel was due to its proximity to the airport and having a shuttle. They stated when I called you just needed to let them know when you needed to leave for the airport; upon arrival, the person at the desk said it ran every hour and on the day of leaving, there was only woman person (the manager) who drove the shuttle and couldn’t leave the desk for hours. This in my opinion was a bait and switch.
10/10
Exceptional
18 Jul 2026
Suzanne
I get the amenities (big bottles of lotion , etc. but would appreciate them being lower on the wall & in a more convenient location. The employees at this hotel were so helpful & pleasant. We arrived late & tired due to flight delays & Sandy was so nice when I called for the airport shuttle, which was there as soon as I walked outside.
Partner
8/10
Excellent
15 Jul 2026
Tamyia
Clean room and great staffed.
Partner
10/10
Exceptional
14 Jul 2026
Daniel
Great service
Family
10/10
Exceptional
13 Jul 2026
KRIS
Exceeded our expectations for an overnight stay. Immaculately clean room, great breakfast with lots of options. Only hiccup was they strictly adhere to check-in time, we arrived early and had to wait, but free coffee was available so it was no big deal!
Partner
10/10
Exceptional
09 Jul 2026
Daniel
Good place to stay
Partner
10/10
Exceptional
08 Jul 2026
Jennifer
Room was updated and clean. I liked the Dove products. The breakfast was above and beyond the typical free breakfast. Everything in the food area was clean and organized. Lisa, who was working in that area, assisted us with directions to get to our event venue and explained the rail system to us which was very helpful. The pool area was relaxing and a nice option.
Partner
10/10
Exceptional
08 Jul 2026
Daphne
Had a horrible experience at another hotel, went to this one and had everything we needed, clean, comfortable, and quiet. A little higher priced, but worth it. Helpful staff
Family
4/10
Poor
08 Jul 2026
Morgan
When we booked our stay we did it for the airport shuttle. Apparently unless you book straight through the hotel it doesn’t include parking. So, we ended up needing to pay to go somewhere else parking and shuttle. Would have just booked a cheaper hotel had I known that “airport shuttle” didn’t also include the parking.
Partner
10/10
Exceptional
05 Jul 2026
howard
It was a great stay. Everything was clean.
Self
10/10
Exceptional
04 Jul 2026
Dietwin
I had my flight cancelled and needed a hotel late at night. The hotel was conveniently located and very clean. Rooms look remodeled and the staff was very helpful. The airport shuttle the next morning was very helpful, and it saved me the uber money.
Self
6/10
Pleasant
03 Jul 2026
robert
We have stayed here a few times and this one, the room was the worst we have seen. There was a dirty a tip left by the bed and the bathroom was not the cleanest. The convenience to the airport is nice but the cleanliness has definitely changed.
Partner
10/10
Exceptional
02 Jul 2026
Brandon
Great service . Def will be back in the near future
Self
10/10
Exceptional
29 Jun 2026
Sara
Would return and also recommend
10/10
Exceptional
28 Jun 2026
Ryan
The staff are lovely and the whole property is clean and presentable. I found this very handy from CLE rental car area. It was also a safe area!
Self
10/10
Exceptional
23 Jun 2026
Tim
Very nice facility, my wife loved how well the place smelled
6/10
Pleasant
21 Jun 2026
Emily
!
Family_with_children
10/10
Exceptional
16 Jun 2026
joseph
Very clean and quiet
Self
10/10
Exceptional
12 Jun 2026
Todd
When I arrive check-in was perfect. I was in room 102 which was towards the back… I was surprised on how quiet it was in that room. I could not hear any noise outside the door or above me. The amenities were exactly what I needed and when I return, I plan to book with this hotel again thank you Todd
Self
10/10
Exceptional
10 Jun 2026
Michelle
We had a relaxing 1 night stay. Pool was fun and staff was helpful
Family_with_children
2/10
Poor
08 Jun 2026
William
Our telephone and internet did not work
Partner
6/10
Pleasant
30 May 2026
Gregory
The staff was nice, and I never heard a plane take off. The problem is ROAD NOISE. This hotel fronts a major road. If you’re on the south side of the hotel (half the rooms) the road noise is really hard to sleep through. The A/C worked but there wasn’t any setting for “constant fan” so no good option for white noise.
The room was clean but smelled of tobacco smoke, even though it’s a non-smoking hotel. The carpet in the stairwell was dirty.
Family
10/10
Exceptional
25 May 2026
GLORIA
Clean room and breakfast always good
Family
6/10
Pleasant
24 May 2026
Steven
Housekeeping was up and down the corridor, opening and closing doors with no regards to guests trying to sleep in. We understand that they have work to do but yelling at one another throughout the corridor, letting doors slam behind them while entering/exiting rooms was very unpleasant
Family
10/10
Exceptional
21 May 2026
Charles
Room was clean. Breakfast was excellent with multiple choices. Staff was very friendly and helpful....will definitely stay here again.
Family
8/10
Excellent
13 May 2026
GERSON
Good
10/10
Exceptional
10 May 2026
Lori
Everything was great! I recommend it.
Friends_and_family Family
10/10
Exceptional
06 May 2026
Mary Kay
Very clean
Partner
8/10
Excellent
27 Apr 2026
madonna
Good breakfast,enjoyed the pool
10/10
Exceptional
25 Apr 2026
Trisha
Room was great , pool area is older but fine , great breakfast options
10/10
Exceptional
24 Apr 2026
Dominic
everything was nice
4/10
Poor
19 Apr 2026
Nayda
Staff was very helpful. First complaint is the mattress felt like plywood, we were not happy and ended up with back pain. There was people in the hallway at all hours of the night having loud conversations and slamming doors without a care in the world. I will not recommend this hotel at all
Partner
8/10
Excellent
11 Apr 2026
Michelle
This hotel is very clean and the staff was nice. The rooms were also clean and well-appointed. The area is also very nice. The breakfast wasn't extensive, but it was good. The area it was in was also nice. I would come back on future trips.
2/10
Poor
11 Apr 2026
Laura
The staff
10/10
Exceptional
02 Apr 2026
Donald
-
Self
10/10
Exceptional
29 Mar 2026
Renee
The staff was so nice and accommodating in picking me up from the airport and checking me in. I liked that I didn’t have to rent a car. Uber was easy to get when needed. The complimentary breakfast offered great protein options as well as the mini-mart. Prices at the mini-mart were reasonable.
10/10
Exceptional
20 Mar 2026
Denise
Excellent
Friends_and_family Family
10/10
Exceptional
18 Mar 2026
Theresa
The pool was out of commission which we had looked forward to using. Breakfast was great and Lisa who took care of breakfast was amazing in the way she made sure we got anything we needed at breakfast. Our room was clean.
Partner
10/10
Exceptional
17 Mar 2026
Donavan
Very clean rooms and close to the airport!
Family
10/10
Exceptional
15 Mar 2026
Amit
Airport Shuttle picked me up. The lady who picked me up was super friendly and informative. Top class service. I would definitely stay there again if ever in the area.
Self
6/10
Pleasant
13 Mar 2026
Dorothy A
Staff were friendly and helpful
Self
8/10
Excellent
08 Mar 2026
Joy S
Clean rooms
8/10
Excellent
03 Mar 2026
Carl
The Airport Shuttle is Great! Make an appointment! Unfortunately the swimming pool remains unavailable after a LONG time. The Breakfast is EXCELLENT and the 24 hour coffee availability is wonderful!
I will go back.👍
Self
10/10
Exceptional
01 Mar 2026
Bonnie
Everything was great, thank you.
Friends
10/10
Exceptional
01 Mar 2026
Amarilis
Excellent clean
Family
8/10
Excellent
01 Mar 2026
Beth
Staff were very helpful. Room was clean.
8/10
Excellent
25 Feb 2026
Philip
All was good. thanks
Friends
8/10
Excellent
19 Feb 2026
Louis
Clean room and helpful staff.
Self
10/10
Exceptional
17 Feb 2026
Charles
Very clean excellent customer service excellent breakfast
8/10
Excellent
10 Feb 2026
Amy
Staff was friendly. Newly remodeled but they have some kind of air freshener thru out the building that is extremely strong.
Leisure Partner
10/10
Exceptional
07 Feb 2026
Sharon
Nice big and clean room! Very close to Hopkins Airport!
Leisure Self
10/10
Exceptional
18 Jan 2026
William
The rooms were clean, and everyone on staff during our stay were extremely friendly!
Leisure Family
2/10
Poor
18 Jan 2026
Donald
People are so loud at 11:30 at night!!
Friends_and_family Family
10/10
Exceptional
17 Jan 2026
rubens
Everything was great
10/10
Exceptional
05 Jan 2026
Emine
The staff was very friendly and helpful - they even called us to be sure we were awake and ready to catch our 5am airport shuttle.
10/10
Exceptional
04 Jan 2026
Kim
Can’t remember her name but the woman working the desk (beautiful grey hair) was wonderful! Gave us a great recommendation for dinner!
10/10
Exceptional
04 Jan 2026
Gloria Ann
The check in and check out was very professional and friendly.
Business Family
10/10
Exceptional
27 Dec 2025
Adrienne
Restful sleep. Thank you!
10/10
Exceptional
21 Dec 2025
Renato
Clean and new room
Leisure Self
10/10
Exceptional
20 Dec 2025
Trisha
Very clean and close to airport
Leisure
2/10
Poor
16 Dec 2025
Patrick
Airport shuttle was why I chose this hotel. The shuttle start time was 5am. They changed it when I checked in to 10am. I had a 7am flight. Not happy.
Friends_and_family Family
6/10
Pleasant
10 Dec 2025
William
The room was good, but the bed was uncomfortable and the pillows way too soft.
Leisure Partner
8/10
Excellent
08 Dec 2025
James
Friendly front staff
Leisure Family
10/10
Exceptional
29 Nov 2025
david
Super clean room, great staff, good breakfast, efficient and timely shuttle
Business_and_leisure Self
8/10
Excellent
28 Nov 2025
Bruce
Good price for my budget
Business Partner
6/10
Pleasant
19 Nov 2025
Magen
The bed was not very comfortable and i could not get the fan on the a/c to continuously run to drown out the noise from the hallway.
Business
10/10
Exceptional
16 Nov 2025
Suzanne
Excellent in all aspects. Clean room, comfortable. Breakfast was fully stocked, better than most. 2nd stay here this year. Will be back.
Leisure Self
10/10
Exceptional
16 Nov 2025
Janie
Our stay was pleasant and excellent service. We will book with them again.
Friends_and_family Family
10/10
Exceptional
10 Nov 2025
Nancy
Everything was fine, had a nice stay and liked being close to Bob Evans.
Leisure Family
10/10
Exceptional
06 Nov 2025
Staceye
The staff was very friendly and the customer service was excellent.
Leisure Friends
8/10
Excellent
01 Nov 2025
Stephen
Good place
6/10
Pleasant
31 Oct 2025
Zachary
Room was clean and bed was comfortable, but the pool was closed and the staff member that checked me in was VERY pushy about their rewards club even though i told him i was not interested after flying all night and needing to sleep.
Business Self
10/10
Exceptional
25 Oct 2025
George
Clean
8/10
Excellent
24 Oct 2025
Todd
Lady at the front desk was GREAT 😊 THANK YOU!!!
10/10
Exceptional
21 Oct 2025
John
The staff was phenomenal! We were only there a couple of hours while we waited for a flight but the check in staff was funny, helpful and so pleasant.
Leisure Partner
10/10
Exceptional
15 Oct 2025
Marilyn St
Parking close to the door
Leisure Self
10/10
Exceptional
13 Oct 2025
Darlene
We loved this hotel and would stay again anytime.
Leisure Family
8/10
Excellent
12 Oct 2025
Deborah
When I wentI to my room, the people across the hall were being very noisy and arguing and loud music. I requested a different room and the staff was very accommodating. I did find the $200 damage deposit to be excessive and was not pleased with that.
Leisure Self
8/10
Excellent
12 Oct 2025
Edward
Basic airport-area hotel we used for short stay tied to nearby (and soon-to-close) I-X convention center event. Room itself was better than expected. Few dining options on foot (what you would expect from such an area); free breakfast was a plus, but with a basic menu. Shuttle service to both IX and Cleveland-Hopkins worked well, with some delay for a mid-morning arrival at CLE the only glitch. Good enough choice for a short stay in the airport area as long as you understand the limitations.
Leisure Family
10/10
Exceptional
12 Oct 2025
Sameria
Everything was very clean, easy check in, staff was friendly and helpful!
Business Self
2/10
Poor
12 Oct 2025
Cody

Used towels and sheets! Rude staff at desk!

We checked in after a long drive and when we went into our room, it had not been cleaned since the last guest. The beds were slept in and there were towels on the counter and floor of the bathroom and washcloths in the shower. We called the front desk and they said they didn't have any other rooms that would fit us and that there was only one employee so he couldn't leave the front desk. We had to go down to the desk and get towels, sheets, and blankets. Then we had to make our beds and change the covers and put the dirty stuff in the hallway. The staff was not helpful or apologetic the next day. They said they could not refund us anything because we booked through a third party. I contacted hotels.com and they contacted the hotel. Then eventually they said that they could do anything either. They gave us a voucher in the hotel.com account, but not enough to make it right. The pool was also closed. We saw in reviews that it might be so we called and they told us it was fixed. Then when we arrived they told us we were lying or called the wrong place because \"everyone who works here knows it is closed\". Hard to believe when they can't even clean a room or own up to there mistakes. Sloppy management and a poor way to run a business!
Friends_and_family Family
10/10
Exceptional
04 Oct 2025
Joanne
Loved the friendly & helpful reception staff, the clean, comfortable, and quiet room, and the delicious breakfast options!
Friends_and_family Family
8/10
Excellent
03 Oct 2025
ALAN
Good breakfast choices and the new coffee dispensers are excellent
Business_and_leisure Partner
2/10
Poor
30 Sep 2025
KENT
Poor customer service. I called to tell them I was going to be one day late arrival on my reservation and they assured me it was OK. When I arrive they had me as a “no-show” and claimed to have no record of my calling, even though there was the record of my having added an additional day with a separate reservation by them. That’s basically calling me a liar and would they not uphold their lack of taking good notes on their end and took zero responsibility. I lost any credits I had from and had to rebook a new stay with them. I will never stay here again and they really missed out on what would have been one nights grace at a slightly lower rate because I will be traveling to Cleveland often now. The price of customer service and essentially telling me I was lying to them because they did a poor job in their own record keeping was completely uncalled for. At least I get to vote with my wallet and take what’s probably thousands of dollars over the next 18 months and spend it on better service elsewhere
10/10
Exceptional
26 Sep 2025
George
Good
10/10
Exceptional
26 Sep 2025
Rebecca
Very nice. Breakfast could use some work
Leisure Partner
10/10
Exceptional
25 Sep 2025
Edward
FRIENDLY STAFF CLEAN ROOM DECENT BREAKFAST
Leisure Partner
8/10
Excellent
22 Sep 2025
Nyan
Clean room, friendly staff and breakfast was good.👍
Business_and_leisure
8/10
Excellent
19 Sep 2025
Robert
Convenient near airport
2/10
Poor
15 Sep 2025
Nadine
The stuff at this location is completely unprofessional and do not know anything about hospitality from the moment you enter to the time you exit I have provided feedback for the management team at this location and they handled this complaint very poorly. Good luck trying to get any service from any representatives there.
Business Family
10/10
Exceptional
08 Sep 2025
Sherrill
Very clean and hotel staff was very accommodating.
Leisure Family
8/10
Excellent
07 Sep 2025
Jody

Good but..

Outside of all the hair and random gunk I had to clean out of the shower, it was a great hotel.
Partner
4/10
Poor
02 Sep 2025
Paul
The lady at the front desk was quite unhelpful when we were trying to check in slightly early! We had multiple rooms and I only needed one as a priority for the artist I was tm’ing for to get ready for her show! I found it hard to believe they hadn’t a single room that they could have given us instead of having to wait until nearer 3pm check in time! First time in all my touring career I’ve ever experienced this issue!
8/10
Excellent
31 Aug 2025
Gary
Simple, clean no frills hotel with a continental breakfast
Leisure
8/10
Excellent
28 Aug 2025
Michele

Sad the pool was out of order

Overall, our stay was good. The room was decent and we slept well, but we booked this room because the hotel advertised a pool and the pool was out of order the entire weekend we stayed there so we were disappointed on that aspect.
Partner

Location & surroundings

Holiday Inn Express Cleveland Airport
16330 Snow Road, 3 2, Brook Park, United States

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Holiday Inn Express Cleveland Airport

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