Red Roof Inn Cleveland Airport-Middleburg Heights

4/10

Poor

17 Mar 2026

Brenda

The gentleman who checked me in was wonderful. The manager was very rude and disrespectful. They put me in a room that was not prepared. Moved me to another room that was already reserved for somebody else then moved me again to another room where the TV wasn’t working the phone wasn’t working and somebody had to come fix everything. This was one of the worst experiences I’ve ever had.

Self

6/10

Pleasant

15 Mar 2026

Raul

Was good but at the time to check in the staff at the front desk was texting on the phone and he was looking at me but still texting, other than that was okay.

6/10

Pleasant

18 Feb 2026

LaMonica

Updating rooms

Partner

2/10

Poor

15 Feb 2026

Angelica

Horrible

Business_and_leisure Family_with_children

10/10

Exceptional

08 Jan 2026

K

Excellent service

10/10

Exceptional

08 Jan 2026

K

Excellent

2/10

Poor

30 Dec 2025

Mina

I've answered this several times already and also provided photos. Roches by bathroom, tub, and bathroom door

Business_and_leisure Self

2/10

Poor

18 Dec 2025

Mia

Didn’t stay. Bed had stuff on it that looked like bugs

Leisure Self

4/10

Poor

01 Dec 2025

Margaret

The best thing was the staff and parking in front of room. Otherwise I won't stay again.

2/10

Poor

30 Nov 2025

Rajesh Reddy

No running water and staff was rude

Leisure Partner

10/10

Exceptional

29 Nov 2025

John

Very happy with this place.

Leisure Self

10/10

Exceptional

22 Nov 2025

Kristian

K

Leisure Partner

4/10

Poor

15 Nov 2025

Robin

Room not clean. Only 1 washcloth and no hand towels for 2 people. No shampoo/conditioner, only 2 tiny bars of soap. Dresser missing a drawer. Original plastic wrap still on mini fridge and was peeling bad. No hangers to hang up coats. Bottom interior side of bathroom door bubbling/rolling up. Bathroom vent coated in dust/dirt.

On the positive side: Front desk staff very nice and friendly. Location good (near interstate, restaurants). Beds were fairly comfortable.

Leisure Family

8/10

Excellent

08 Nov 2025

dean

Clean rooms, Staff helping and have positive attitudes!

Business Self

10/10

Exceptional

08 Nov 2025

dean

Nice clean rooms, Staff very Professional and friendly.

10/10

Exceptional

25 Oct 2025

Curtis N

Courteous staff and comfy room environment!

Leisure Self

2/10

Poor

19 Oct 2025

Megan

I would like a refund

8/10

Excellent

15 Oct 2025

Marco

Clean room. Was with a friend and my dog. Overall safe experience.

Leisure Pet

6/10

Pleasant

13 Oct 2025

Chris

It was ok..not the best but not the worst

Friends_and_family Family

2/10

Poor

12 Oct 2025

Jody

I started in one room (213) that literally had dead bugs in the drawers, a filthy carpet, two torn chairs, a ripped bedspread and just overall dirty. The staff was very nice and apologetic and gave me a new washcloth, as I had used mine to clean up the dead bugs.

The next morning, the shower took over an hour and a half to drain, so I told the front desk. Again, they were very nice and apologetic and offered to change my room. I declined at that time because I was on my way out, but when I got back, they said that the bathtub couldn’t be fixed easily and that they needed to move me. Again, very nice staff, yucky conditions.

I moved to the other room. I was happy to be on the third floor as it smelled like good air freshener as opposed to wet dog, which was how the second floor hallways smelled.

The second room was somewhat better. That room ALSO had a ripped bedspread, which was bizarre. It only had one very nasty chair instead of two, and the shower drained in about 30 minutes. 😳

This second room though? NASTY NASTY NASTY carpeting. I made the mistake of walking on it barefoot. I’m fairly sure there was some sort of cough medicine all over it plus lord only knows what else. It was sticky and filthy. Yuck yuck yuck.

A very long time ago I actually lived on a Red Roof Inn for about 6 weeks while we were waiting for our home to close. It was great! I trusted this brand because of it. My trust was definitely misplaced. Again though, the staff was extremely friendly.

Leisure Self

2/10

Poor

12 Oct 2025

Regina

Never Again

Extremely dirty room, stained and ripped sheets. Smelled of marijuana and was extremely outdated with cobwebs everywhere. Length of stay about 20 minutes.

Friends_and_family Friends

6/10

Pleasant

12 Oct 2025

Michael

This motel is in dire need of Renovation.

Business

2/10

Poor

12 Oct 2025

Nicole

Never stay in motel that treated you like they did

2/10

Poor

05 Oct 2025

Kaitlin

If I could give this place 0 stars, I would. From the moment we walked in, there was a foul odor that can only be described as “expired marijuana being covered by your grandmother’s handmade and regifted candle that smells of pine, basil and cherry.” The stench progressed to “hidden roach infestation & cotton candy vape juice” once we arrived on the second floor. We got into our room, where the toilet seat was held on by half of a screw, the door was missing it’s deadbolt, stains covered every INCH of the place, and the window looked like it was spit shined.

The phone for the room was missing. half of the light bulbs were never replaced after being burnt out. We, exhausted from the late evening, decided to deal with it. We were just in need to rest and immediately leave in the morning. Out of everything, it could have provided a shelter for the evening. We, however, were not even granted the ability to sleep for more than 3 hours by our arrival. 3am, and the fire alarm got triggered for 0 reason.

In another moment after the chaos, my party stood outside, waiting to figure out what happened. Another hotel guest, (with one of the rooms connected to the sidewalk,) heard us speaking by their door, opened it, was pissed at us, and slammed his door so hard that it bounced back open for him to repeat the action. I would have been pissed too if I had to stay a minute more in this hotel than I needed to.

Needless to say, dear reader, run away.

Friends_and_family Family

8/10

Excellent

01 Oct 2025

Kristian

K

Leisure Partner

4/10

Poor

01 Oct 2025

David

the parking lot had many low life type of people wandering around, the room was old and the bed was old nasty and hard.

Partner

10/10

Exceptional

28 Sep 2025

Courtney

Thanks

Business_and_leisure Partner

8/10

Excellent

26 Sep 2025

Jeffrey

Given what I paid for the room, it met my expectations. What was exceptional was Zalla, the receptionist. She was pleasant, helpful, efficient and personable. There are similar hotels in the area with similar prices, but it would be Zalla who brings me back to this hotel.

4/10

Poor

25 Sep 2025

Luke

The lobby was decorated so nicely for fall and the hallway to our room was ok but the room itself was just barely passable. It had an odor of cat pee, stains on carpet, shower was a little dirty. It was noisy as well. I’m pretty sure people on the streets live there for a longer period of time. I had a random guy approach me at 5:30 in the morning which was a little sketchy. I would have not felt comfortable to park my car anywhere but the front on the building so get there relatively early to ensure you get a spot in the front. Front desk was nice and tend to get recognized for their cooperation, we didn’t really communicate with them all that much so u can’t really speak on that too much.

Leisure Pet

8/10

Excellent

20 Sep 2025

Thomas

Nice

Business

2/10

Poor

14 Sep 2025

Luella

There was no heat, no blankets and placed smelled like mold. I want my money returned to my card

Leisure

4/10

Poor

13 Sep 2025

Richard

Won't stay here again

Although the check-in was okay, the room was a huge disappointment. It smelled like damp cat. The carpet felt dirty. The cable is limited. Why does the toilet sit so close to the floor? I felt like my knees were at my chin it was so low. Other than two small bars of soap, there were no amenities, and no hand towels - only 2 bath towels and one washcloth. The only redeeming thing was that the mattresses were a good firmness for us. Other than that, no thanks. We've stayed at Red Roofs before that were somewhat better than this, but are now crossing them off our list.

Partner

4/10

Poor

02 Sep 2025

Sarah

Initially our room keys did not work for the room assigned to us, we had to go back down twice and then finally got assigned a different room. Upon entering there was a terrible smell which made it difficult to breathe and the bathroom was not the best either.

Leisure Family

2/10

Poor

01 Sep 2025

Jacqueline

It was dirty thry did have no fridge mictove the carpet was dirty

Leisure Friends

2/10

Poor

29 Aug 2025

Diane

Our room was horrible The beds were horrble Room was never cleaned Had to go to front desk to ask for clean towels and more toilet paper WIFI did not work,Some light switches would not work

Friends_and_family Family

4/10

Poor

26 Aug 2025

JAMAL

A lot of roaches
Rooms and corridors smell bad.
Elevator seems not safe.
Residents with dogs keep staying in the main entrance

Business_and_leisure Self

8/10

Excellent

21 Aug 2025

Tera

everything was decent for what we needed as a one night stay

2/10

Poor

21 Aug 2025

naomi

Needs a new motel ran down bad..

2/10

Poor

19 Aug 2025

Mark

Expedia jacked up prices and ripped off customers. No comforter. Dead bugs on floor, sink clogged, room not ready until hours after Expedia said should be ready by two. Just a horrible experience

Leisure Family

4/10

Poor

18 Aug 2025

Kristy

All hotels in area fully booked due to concert. Rates quadrupled normal weekend rate yet did not have staff to clean rooms in timely manner. Room not available for more than an hour past check in time so that we were unable to use room prior to concert. One person cleaning entire floor. If you are going to book the rooms be prepared with staff to clean them.

Leisure Partner

2/10

Poor

18 Aug 2025

Noel

Clogged sink, no blankets, holes in the ceiling, bugs/flies, dirty, torn furniture

Friends_and_family Family

2/10

Poor

18 Aug 2025

Kayla

Terrible stay

The room was dirty, trash from the person before us, dirty sheets on the bed that we had to take off and put outside to get picked up. A dog toy on the floor from the people before us and the room reeked of cigarettes smoke

Friends_and_family Friends

2/10

Poor

18 Aug 2025

danielle

Our room was not ready
When we arrived back from the event we attended at 2am our room was still not cleaned! The price of the hotel was way over priced for what the property was worth!
Terrible experience

Leisure Family

4/10

Poor

17 Aug 2025

Kimberly

I didn’t feel

2/10

Poor

17 Aug 2025

Colleen

The woman at the front desk was very very nice. Check in was 2 they won’t check in early unless you want to pay $40 we arrived at 1:45 I wasn’t paying that for 15 minutes. At 2:00 there had to be 30+ people waiting to check in only 2 people doing check in it took about 30 minutes for us to check in which I understand however it could be much more streamlined. like maybe check people in then just have them come back at 2 for keys. I know there was a big concert and baseball game in town but it was still crazy to have rooms ready but won’t check in until 2 unless you pay $40. The room was a disaster the only lights that worked were the 2 small lights over the bed and the bathroom. The shower sprayed everywhere the floor got so wet it was ridiculous and the toilet only flushed after holding the handle for a full 60-90 seconds. I honestly didn’t care it was just a place to get dressed for the concert and sleep for a few hours. But I would not stay again. The area is not great it looked rundown.

Leisure Family

2/10

Poor

17 Aug 2025

Matthew

Do not stay here

This was not in anyway what was advertised or what we had paid for and will be challenging all the payments.

We were charged $40 for an early check in that got us into a “non-smoking” room the wreaked of smoke 25 minutes before our check in at 2. The carpet was coming up and looked like mold. The floor of the shower was disgusting and connected to the toilet / no divider. We had no towels or soap and half our pillows were missing. The check in staff kept telling us and other guests different information about check in time being 2 or 3 and lied to multiple guests including us about what they can and would do to fix things. We tried to get our room changed but the place was completely booked. The pictures are not at all what the place looks like.

Business

2/10

Poor

17 Aug 2025

Dennis

Area is run down. Hotel is dated and hallway by rooms on third floor had a strong weed smell mixed with mustiness. Room was not clean with stains on wall and floor. White bedding was yellow tinted. Bathroom light didn’t work.

Leisure Partner

2/10

Poor

16 Aug 2025

Jamie

The front desk was not prepared for check-ins, the room was very dirty and needed repairs. Half the lights didn’t work, no trash can, had to ask for wash cloths, stained sheets, broken down beds, chairs had holes, floor was so dirty we wore our shoes the whole time.

Leisure Partner

2/10

Poor

16 Aug 2025

Lacy

Redroof SOS!!!

Staff was friendly? And room was awful! The door was clearly kicked in at one point and lock was broke and trim was busted really bad. That should have been an immediate fix. Ceiling light was dangling like it was about to fall. Some lights didn’t work and gfi outlets didn’t work and busted. Stains on sheets and there was a substance all over the ironing board. The room wasn’t that clean at all. The neighbors toilet didn’t work. Other people were complaining about their rooms as well. That place needs some serious tlc. If we weren’t 4 hours away from home and had another option we would have left. I wouldn’t recommend this place to my dog.

Friends_and_family Friends

10/10

Exceptional

09 Aug 2025

James

Quiet

Business Self

2/10

Poor

07 Aug 2025

Tyrone

We checked in and got our room key. We unlocked our room and we looked to the right of the doorway. We see live cockroaches on the wall interior of the room! We said nope! Went to the front desk because no way are we staying in a cockroaches infested room and requested a refund, they said nope. Manager refuses to give the refund. Luckily rooms were available at a near by hotel and they had no cockroaches in the room.

Leisure Family_with_children

2/10

Poor

06 Aug 2025

Giridhar

The bathroom door could not be shut. Strong cigarette smell all around. Room looked old and pillow was heavy. Didn’t feel good at all.

Leisure Family_with_children

10/10

Exceptional

03 Aug 2025

James

Very quiet

Business Self

4/10

Poor

03 Aug 2025

Salvador

Not very clean but friendly staff and affordable compared to other hotels in the area

Pet

6/10

Pleasant

26 Jul 2025

Kayla

.

Leisure Pet

10/10

Exceptional

26 Jul 2025

James

Quiet

Business Self

8/10

Excellent

25 Jul 2025

Deattrya

N/

Leisure Family_with_children

8/10

Excellent

23 Jul 2025

richard

One of the night clerks is very friendly and helpful. The Other clerk has a rather usual reaction to dogs in a motel listed as pet friendly.

I stayed for a week with my dog. We left every dog by 6:30 and came back about 9:30 p.m. One day my Old Black Labrador came in without his leash. She told me the dog MUST be on a leash at all times. I said OK and held his collar. She continued to explain that if he didn't have his leash, she has the right to kick me OUT. Ok.

Then she explained that she was making a note of the dog to avoid having the maid scared. I explained that we were gone by 6:30 am and didn't return until late and BTW the maid didn't come in ONCE in that week. I had to get soap and towels from the front desk. She told me it didn't matter. The dog must be leashed or she would have the police come take me out.

I thought the whole approach was needlessly aggressive for a lab.

Business Pet

2/10

Poor

20 Jul 2025

Clara

Avoid at all costs- and it wasn’t even that cheap!

We now know Red Roof Inn uses stock pictures or we NEVER would have booked this hotel. It is mainly a residential hotel. Not maintained. Not clean. Stained sheets. Stained towels. Stained bathtub. Moldy bathroom ceiling. No glasses. Disgusting floor. Traveling with a Working Dog, who always sleeps on the floor- I commanded her o to the bed and would not allow her to lie on the floor. Extremely disappointed with Red Roof and Hotels.com.

Friends_and_family Family

4/10

Poor

19 Jul 2025

robin

The room was terrible, not clean, we didn't sleep under the covers and wouldn't stand on bathroom floor without a towel.

Leisure Self

6/10

Pleasant

11 Jul 2025

Daniel

It was ok.

Friends_and_family Family

6/10

Pleasant

10 Jul 2025

Chris

Air conditioner while set to 66 did not seem to really cool the room. Room was not made up between my first and second night. Hallway was filthy. Room said non-smoking, but it was obviously smoked in.

4/10

Poor

07 Jul 2025

jLee

Unkeeped dirty carpets

Leisure Family

2/10

Poor

05 Jul 2025

Devaganesh

The carpet looks so dirty, dryer and vent not working. Will not book again

Leisure Friends

10/10

Exceptional

05 Jul 2025

James

It was quiet

Business Self

8/10

Excellent

04 Jul 2025

Teanell

The staff was very very nice

Business_and_leisure Family

6/10

Pleasant

02 Jul 2025

Teanell

It was ok

Business_and_leisure Family

10/10

Exceptional

30 Jun 2025

James

It is quiet and restaurants around r walking distance

Business Self

4/10

Poor

30 Jun 2025

Ruth

Advertise breakfast included but there was coffee only.
The room had no cups, tissues or hand towels in the bathroom, was missing light bulbs in the desk lamp and had loose veneer of the desk and the bathroom door.
The bed was comfortable, the shower had decent water pressure and plenty of hot water. The sink faucet was barely functional.

Leisure Family

4/10

Poor

28 Jun 2025

William

There were no cups, the exhaust filter in the bathroom was filthy, and the desk chair was missing a wheel. Also, my room was $40.00 more expensive than my friends and she booked through Expedia also.

Business Friends

10/10

Exceptional

26 Jun 2025

London

Staff is absolutely great. Very kind people. God bless them!

Leisure Self

6/10

Pleasant

22 Jun 2025

kelli

I've been staying here yearly since about 2015. General decline is expected. Wasn't as clean as usual but the major thing was 3 people in a room with 1 towel. When asked for more they didn't have any clean and said it would probably be around 10 am the next day before we could get any. We are pretty normal people but do prefer to shower daily.

Friends_and_family Friends

8/10

Excellent

12 Jun 2025

James

It's wasa great place to stay

Business Self

10/10

Exceptional

06 Jun 2025

Arthur

It was convenient.

Business Self

2/10

Poor

18 May 2025

Beth

I should have figured out I made a mistake when I stepped off the elevator to the overflowing trash can by the ice machine. The air conditioner/heater unit in our room had the control panel damaged. We had to call the front desk for assistance. They were able to make it function. No tissues in the room. When we asked for a box they told us they did not have them and gave us a roll of toilet paper. There was a dog that barked all night the first night across the hall. The second night the dog again barked constantly. The police ended up being called. I think they must have removed the dog as the barking stopped.

Leisure Family

2/10

Poor

17 May 2025

Melissa

Well place is run down on the outside. Clearly has people living there with animals. Staff was friendly at check in but was not as accommodating when I went down to turn in my key cards and ask for a refund due to having a cockroach in my bathroom. They acted like it was no big deal and refused a refund told me to call in the morning and speak to the manager. Room was not the cleanest and had a piece of molding near the air conditioning unit that was broken. Needless to say we are currently driving home back to New York. I should not have to deal with roaches, means it’s dirty and unkept.

Leisure Family

2/10

Poor

17 May 2025

Stephanie

This place is dirty and in disrepair. Door lock didn’t work with the key card. Gave a new room. New room had 1 drawer that actually opened and closed.The other 2 were broken. Hair dryer didn’t work in the bathroom. The safety lock on the door didn’t work. I messaged the hotel and they did nothing.staff was nice but the stuff allowed was rediculous. The clients here were more residents. There were roaches and neglect which is poor management! No one should be allowed to run a facility like this!

Leisure Family

2/10

Poor

13 May 2025

Cianna

The room had a horrible mildew odor , the carpets were stained and ripped , the blanket had a huge burn hole and when I asked for another one they had none , no amenties in bedroom the air conditioner did not not work and it was
Filthy I had to clean it before using and we couldn’t sleep comfortably

4/10

Poor

12 May 2025

Ronald

Bad customer service and dirty

Leisure Partner

2/10

Poor

12 May 2025

Dora

Stood at the desk for almost 10 min waiting for the lady to get off the phone. Seems to have been a personal call about a stupid fight on Friday!! The floor was dirty the toilet wouldn’t flush right. I was here before and it was nice but now not so much I will find another place to stay next time my dog walked in the floor and when he jumped on the bed his prints were there smh. I cleaned up where I spilled water and that’s how dirty the floor was just in front of the sink. Pics attached

Self

6/10

Pleasant

03 May 2025

Bremely

It's definitely one of those places where you get what you pay for. The hotel itself is not nice, but the rooms were definitely clean and comfortable. The area it's in is a little rough- a lot of people hang out outside of the building smoking, etc., so something to be mindful of if you're a female on your own. They were nice enough to let me check in earlier because I had a wedding to prepare for, but did charge $40USD (which was worth it overall). Lots of gas stations and places to eat nearby. Right off the highway as well which was nice. I do recommend overall, but don't expect luxury.

Leisure Self

10/10

Exceptional

01 May 2025

James

It's very quiet and lots of restaurants

Business Self

8/10

Excellent

23 Apr 2025

Rachael

Front desk staff are the BEST

Business_and_leisure Self

4/10

Poor

23 Apr 2025

Juan

You get what you pay for. This place was incredibly inexpensive.

Leisure Self

8/10

Excellent

19 Apr 2025

Patricia

Short stay

Easy check-in. Friendly staff. Room was clean, but smelled of cigarette smoke.

Friends_and_family Friends

2/10

Poor

13 Apr 2025

WAYNE

Avoid this Red Roof at all costs! Luckily I made it out of the parking lot without being jacked. It's an absolute ghetto dump. Beware of their deposit penalty. Drove to Independence, OH and stayed at a different chain.

Leisure Family

8/10

Excellent

06 Apr 2025

Jill

The staff was very friendly and helpful. Appreciate everything especially the coffee in the morning!!!!

Leisure Partner

2/10

Poor

27 Mar 2025

Mary

First it took forever get a room, then they gave us more expensive room because it was first floor. I ask for the back they gave us the front.
I booked it on line so it would be cheaper we was charged regular price.
I was not given senior discount every time we stayed.
Given 2 towels no was clothes no hand towels no floor towel to stand on after a shower.
I had to whip everything down you could feel crap stuck to the surface.
Then not but least when I was sitting by the desk a man almost walked in scared the living crap of me I couldn't stop shaking almost collapsed..
He said they gave me this room with same damn card we had.
How could this happen??
Let's not forget the bed bug , I should get reimbursed or half my money was not happy at all here. 2/25 2/26, 2025.

Family

2/10

Poor

16 Mar 2025

Liz

Thin walls, dirty and would recommend stay elsewhere.

Leisure Family

10/10

Exceptional

03 Feb 2025

Paul

It was quiet and comfortable

Self

8/10

Excellent

30 Jan 2025

Holly

My stay at red roof

Simone the second shift customer service was amazing. Very outgoing and very helpful. Friendly sis a very good job.

10/10

Exceptional

23 Jan 2025

Zyad

A warm welcome to a cold winter

Very accommodating and helpful. I got caught up in a snow storm and was running late to pay for another night and they told me don’t worry take my time and be safe. Very friendly and pleasant as well

4/10

Poor

16 Jan 2025

Mark

Get your Key card, door locking system fixed.

The maun issue we had was that the key cards didnt want to work most of the time, on several occasions we had to go to front desk to get one activated. The second night stay, I was at work and my girlfriend had key card issues. The desk clerk denied activating one because she wasnt a registered guest. This forced her to sleep in her car on a cold night. I understand the security reason for this but it was a hassle with their key cards or door lock system. Also during the afternoon, the fire alarm was going off for about an hour disrupting my sleep.

Partner

6/10

Pleasant

13 Jan 2025

Lucille

I had to ask for a room with a fridge and microwave... No breakfast. The bathroom sink was outside of the bathroom.. which was odd... Never see that layout before.

Leisure Family

2/10

Poor

12 Jan 2025

Cory

I was very uncomfortable and they had roaches

Business_and_leisure Family

10/10

Exceptional

22 Dec 2024

Chad

Staff was really nice

Leisure Self

6/10

Pleasant

10 Dec 2024

Shannon

It’s okay if you just need a bed to sleep in.

The air conditioner and heater did not work. The carpet was torn is multiple spots. There was stains on the blankets. They do not offer a microwave or fridge. Our stay was an emergency. Would not choose this place otherwise.

Partner

2/10

Poor

08 Dec 2024

Lena

I originally booked his appointment on Expedia the first room that we got was clearly vacant by somebody. The Second room that we got was not the correct room that we asked for and by the third room there was a roach that came out of the bathroom sink. This all happened within a 25 min or 30 min time span. Although I must comend the manager of red roof Inn and all the people that helped me at Expedia. You guys were definitely very great at fixing this issue. You make sure I got another hotel and I didn’t have to put any more money towards it. Thank you

Leisure Friends

8/10

Excellent

27 Nov 2024

Karen

Property was fine. Bed was comfortable!

Leisure Pet

10/10

Exceptional

27 Nov 2024

Lisa

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