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Mainstay Suites Middleburg Heights

Cleveland - OH · United States

7325 Engle RoadView location

7.8/10Very good888 Reviews
Cleanliness7.8/107.8
Service8.2/108.2
Comfort8.4/108.4
Condition7.6/107.6
Location9.0/109.0
Neighborhood9.0/109.0
Value8.0/108.0
Amenities7.0/107.0
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Mainstay Suites Middleburg Heights

Stay at the MainStay Suites Middleburg Heights Cleveland Airport and enjoy convenient access to both the airport and local attractions.

Located in Middleburg Heights, you'll be within a 5-minute drive of Southwest General Health Center and Baldwin Wallace College, and a short trip from Progressive Field and the Cleveland Metroparks Zoo.

This hotel offers 190 guestrooms, each equipped with a kitchen, including a refrigerator and oven, as well as a 32-inch flat-screen TV and complimentary Wi-Fi. Guests can also enjoy amenities such as complimentary Wi-Fi, tour/ticket assistance, barbecue grills, a business center, dry cleaning/laundry services, and free self-parking.

Read more about this hotelShow less

When you stay at MainStay Suites Middleburg Heights Cleveland Airport in Middleburg Heights, you'll be near the airport, within a 5-minute drive of Southwest General Health Center and Baldwin Wallace College.

This hotel is 14.6 mi (23.6 km) from Huntington Bank Field and 15.9 mi (25.6 km) from Rock and Roll Hall of Fame. Make yourself at home in one of the 190 guestrooms, featuring kitchens with refrigerators and ovens.

32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and microwaves, as well as phones with free local calls. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Non-smoking
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

LGBTQIA+ friendly Professional property host/manager Pets allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Children stay free when occupying the parent or guardian's room, using existing bedding.
    • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and debit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher
  • Minimal age
    21
  • Optional fees
    • Pet fee: USD 100.00 per pet, per stay
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Southwest General Health Center 1.6 km / 1 mi
Baldwin Wallace College 2.5 km / 1.6 mi
Rocky River Reservation 3.7 km / 2.3 mi
Rocky River 4.3 km / 2.7 mi
Berea Falls Scenic Overlook 4.6 km / 2.8 mi
I-X Center 6.3 km / 3.9 mi
Brunswick Auto Mart Arena 8.5 km / 5.3 mi
Cinemark Strongsville at Southpark Mall 8.5 km / 5.3 mi
Southpark Mall 8.6 km / 5.3 mi
MetroHealth Parma Medical Center 8.8 km / 5.5 mi
NASA Glenn Research Center 9.9 km / 6.2 mi
Swings-N-Things 10.8 km / 6.7 mi
University Hospital Parma OH 11.1 km / 6.9 mi
Gardenview Horticultural Park 11.4 km / 7.1 mi
West Creek Reservation 12.5 km / 7.8 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 1999
  • Year of most recent renovation: 2006
  • hotel
  • American Express
  • JCB
  • Diners Club
  • MasterCard
  • Visa
  • Small pets allowed (under 5 kg)Extra charge
  • Large pets allowed (over 5 kg)Extra charge
  • Large pets allowed (over 5 kg) not available in all roomsExtra charge
  • Wheelchair-accessible
Show 19 more facilities & services
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-outExtra charge
  • Wi-fi
  • Laundry service
  • Multilingual staff
  • Smoke detector
  • Lift access
  • ShopExtra charge
  • GardenExtra charge
  • Gym
  • Luggage roomExtra charge
  • BBQ facilities
  • Grill/BBQ
  • Smoking areaExtra charge
  • Non-smoking establishment
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE QUEEN BED NON SMOKINGSUITE • QUEEN BED NON SMOKING • 1 Bedroom • 51 m²SUI.NM-QN
    SUITE QUEEN BED NON SMOKINGPhoto unavailable6 photos

    Mainstay Suites Middleburg Heights

    SUITE QUEEN BED NON SMOKING

    Room photos

    6 photos

    Room overview

    Smoking room
    Room size
    51 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.NM-QN

    Room amenities

    • Bathroom
    • Shower
    • Minibar
    • Centrally regulated air conditioning
    • Safe
    • Wake-up service
    • Bathrobes
    • Toaster
    • Oven

    Facilities with extra charge

    • Pay movies
    • Hairdryer
    • Direct dial telephone
    • TV
    • Internet access
    • Kitchen
    • Fridge
    • Microwave
    • Tea and coffee making facilities
    • Ironing set
    • Wi-fi
    • Toiletries
    • Desk
    • Cable TV
    • Dishwasher

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO QUEEN BEDSSUITE • TWO QUEEN BEDSSUI.2Q-1

    Photos are not available for this room type.

    Mainstay Suites Middleburg Heights

    SUITE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE AccessibleSUITE • Accessible • 1 Bedroom • 51 m²SUI.H6
    SUITE AccessiblePhoto unavailable3 photos

    Mainstay Suites Middleburg Heights

    SUITE Accessible

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    51 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6

    Room amenities

    • Hairdryer
    • Kitchen
    • Minibar
    • Microwave
    • Ironing set
    • Safe
    • Wheelchair-accessible
    • Wake-up service
    • Bathrobes
    • Cable TV

    Facilities with extra charge

    • Tea and coffee making facilities
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE SUPERIOR QUEEN BEDSUITE • SUPERIOR QUEEN BEDSUI.QN-SU

    Photos are not available for this room type.

    Mainstay Suites Middleburg Heights

    SUITE SUPERIOR QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    SUPERIOR QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.QN-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE SUPERIORSUITE • SUPERIORSUI.SU

    Photos are not available for this room type.

    Mainstay Suites Middleburg Heights

    SUITE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE Accessible-Queen Size BedSUITE • Accessible-Queen Size Bed • 1 Bedroom • 51 m²SUI.H6-QN
    SUITE Accessible-Queen Size BedPhoto unavailable3 photos

    Mainstay Suites Middleburg Heights

    SUITE Accessible-Queen Size Bed

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    51 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-QN

    Room amenities

    • Oven
    • Bathroom
    • Shower
    • Minibar
    • Centrally regulated air conditioning
    • Safe
    • Wheelchair-accessible
    • Wake-up service
    • Bathrobes
    • Toaster

    Facilities with extra charge

    • Hairdryer
    • Direct dial telephone
    • TV
    • Internet access
    • Kitchen
    • Fridge
    • Microwave
    • Tea and coffee making facilities
    • Ironing set
    • Wi-fi
    • Pay movies
    • Toiletries
    • Desk
    • Cable TV
    • Dishwasher

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BED • 1 Bedroom • 51 m²SUI.QN
    SUITE QUEEN SIZE BEDPhoto unavailable3 photos

    Mainstay Suites Middleburg Heights

    SUITE QUEEN SIZE BED

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    51 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.QN

    Room amenities

    • Bathrobes
    • Cable TV
    • Wake-up service
    • Hairdryer
    • Kitchen
    • Minibar
    • Microwave
    • Ironing set
    • Safe

    Facilities with extra charge

    • Wi-fi
    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Mainstay Suites Middleburg Heights

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BEDSUI.QN-2

    Photos are not available for this room type.

    Mainstay Suites Middleburg Heights

    SUITE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.QN-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BED • 1 BedroomSUI.QN-1

    Photos are not available for this room type.

    Mainstay Suites Middleburg Heights

    SUITE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.QN-1

    Room amenities

    • Toaster

    Facilities with extra charge

    • Kitchen
    • Fridge
    • Microwave
    • Tea and coffee making facilities
    • Wi-fi
    • Dishwasher

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO QUEEN BEDS NON SMOKINGSUITE • TWO QUEEN BEDS NON SMOKING • 1 Bedroom • 51 m²SUI.2Q-NM
    SUITE TWO QUEEN BEDS NON SMOKINGPhoto unavailable10 photos

    Mainstay Suites Middleburg Heights

    SUITE TWO QUEEN BEDS NON SMOKING

    Room photos

    10 photos

    Room overview

    Non-smoking room
    Room size
    51 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q-NM

    Room amenities

    • Oven
    • Toaster
    • Bathrobes
    • Wake-up service
    • Safe
    • Centrally regulated air conditioning
    • Minibar
    • Shower
    • Bathroom

    Facilities with extra charge

    • Tea and coffee making facilities
    • Dishwasher
    • Cable TV
    • Desk
    • Toiletries
    • Pay movies
    • Wi-fi
    • Ironing set
    • Microwave
    • Fridge
    • Kitchen
    • Internet access
    • TV
    • Direct dial telephone
    • Hairdryer

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE AccessibleSUITE • AccessibleSUI.H6-1

    Photos are not available for this room type.

    Mainstay Suites Middleburg Heights

    SUITE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Bed in dormitory STANDARDBed in dormitory • STANDARDBED.ST

    Photos are not available for this room type.

    Mainstay Suites Middleburg Heights

    Bed in dormitory STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    Bed in dormitory
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: BED.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Mainstay Suites Middleburg Heights

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE NON SMOKINGSUITE • NON SMOKINGSUI.NM

    Photos are not available for this room type.

    Mainstay Suites Middleburg Heights

    SUITE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room AccessibleRoom • AccessibleROO.H6

    Photos are not available for this room type.

    Mainstay Suites Middleburg Heights

    Room Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO QUEEN BEDSSUITE • TWO QUEEN BEDS • 1 Bedroom • 51 m²SUI.2Q
    SUITE TWO QUEEN BEDSPhoto unavailable2 photos

    Mainstay Suites Middleburg Heights

    SUITE TWO QUEEN BEDS

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    51 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q

    Room amenities

    • Ironing set
    • Safe
    • Wake-up service
    • Bathrobes
    • Cable TV
    • Hairdryer
    • Kitchen
    • Minibar
    • Microwave

    Facilities with extra charge

    • Wi-fi
    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Mainstay Suites Middleburg Heights

7.8
Very good
888 Reviews
Cleanliness
7.8 /10
Service
8.2 /10
Comfort
8.4 /10
Condition
7.6 /10
Location
9.0 /10
Neighborhood
9.0 /10
Value
8.0 /10
Amenities
7.0 /10
100 reviews shown
4/10
Poor
13 Jul 2026
Taunya
I will never use this property ever again. Got checked in which was fine. But, then I start to go to the room and all I hear is barking in the hallways. So, I go back to the desk to see if I can get moved and the receptionist informed me that the hotel was booked. So, I said okay. So, I go to the room I look online and here it says they're still had availability but at a higher price. Upon entering the room it had a musty kind of like wet smell. I turned on the AC and it continued throughout the weekend the lights were out on some of the vanities and never replaced.The carpet was crunchy and nasty. The bathroom was horrible. Chaulk everywhere wall/paint was peeling, behind door on wall we're circular spots were from the mirror they took down and never replaced. The entire hotel/motel very outdated. On top of it upon checking in someone parked next to me and dented my car door. I am including pictures, to show the nastiness. Wish, I could include more.Told receptionist and was told oh sorry. DO NOT GO TO THIS HOTEL/MOTEL!!!!!!!!!!
Partner
6/10
Pleasant
12 Jul 2026
Robert
Ac didn't work well. Room smelled lime animals. Lock bolt was broken off the door. Old guy on night shift was cranky. People that are staying long term there were very noisy.
Partner
10/10
Exceptional
11 Jul 2026
brian
The staff was very nice. The gentleman that checked me in was great. After checking out I realized that I had forgotten something and the young lady who cleans was very friendly and let me go back to my room to get it. The room was very clean and roomy. I have no complaints!
Self
10/10
Exceptional
08 Jul 2026
Mike
Always clean and and staff is always nice!!!
Partner
8/10
Excellent
06 Jul 2026
Marla
Room was nice and clean. Smelled good. Gave 4 stars only because refrigerator didn't get cold at all even after couple of days stay. Freezer part did bare minimum. Dog poop outside next to where hotel provided bags for dog owners. Entrance door to where I stayed, was broken so key card wasn't even needed to get in. That's not good for safety. Parking was good. Staff was nice. Air conditioning worked well.
Family_with_children
10/10
Exceptional
30 Jun 2026
rebecca
We stay at this hotel every year when we come to the Scottish festival. The staff is always very kind and courteous.
Friends_and_family Family
2/10
Poor
28 Jun 2026
Yumiko
We booked accessible room through hotels.com. However, when we checked in, the room is not available because there was no note with the reservation. Even though I shoe my confirmation, the guy at the front desk, ‘No, there is no room.’ I told him that my partner had a stroke 6 weeks ago and limited mobility in his left side, he cannot take regular shower. I asked for the chair and he said no to that request too. Hotels.com contacted them to give me refund but I haven’t heard back. If they could refund me, I could find another hotel with accessible bathroom. I had to go out and buy the bath mat so he can be safe. I had to support him during the shower.
The room also had strong smell. I had to buy spray to mask it. It wasn’t a good stay in top of my partner lost his mom yesterday.
Partner
8/10
Excellent
28 Jun 2026
James
It's a nice well-kept property. The rooms and beds are comfortable and most importantly, it's reasonably priced.
Self
2/10
Poor
26 Jun 2026
Yumiko
We booked accessible room through hotels.com. However, when we checked in, the room is not available because there was no note with the reservation. Even though I shoe my confirmation, the guy at the front desk, ‘No, there is no room.’ I told him that my partner had a stroke 6 weeks ago and limited mobility in his left side, he cannot take regular shower. I asked for the chair and he said no to that request too. Hotels.com contacted them to give me refund but I haven’t heard back. If they could refund me, I could find another hotel with accessible bathroom. I had to go out and buy the bath mat so he can be safe. I had to support him during the shower.
The room also had strong smell. I had to buy spray to mask it. It wasn’t a good stay in top of my partner lost his mom yesterday.
Partner
6/10
Pleasant
25 Jun 2026
omer
The hallways smelled, the tv was broken, there was this odd smell everywhere, thank god the bed and bathroom were clean
Partner
10/10
Exceptional
18 Jun 2026
Amy
Love it
Partner
10/10
Exceptional
15 Jun 2026
Richard
We were pleasantly suprised. The property showed it's age - super small, no frills lobby. But when we got to the room, it had been refurbished and was really nice. The room had a small kitchen complete with large refrigerator and a stove. The bedroom was separate which was really nice. The TVs didn't work so if that's important to you then it would be wise to verify that they were working.
Partner
2/10
Poor
14 Jun 2026
JD
Dirty dirty room
4/10
Poor
14 Jun 2026
Scott
The gas grill wouldn't work. There was no pool. The sheets had blood on them in one of the bedrooms. The pull out couch had pee stains all over the mattress. The chair had white stain/spots all over it. The only place to get ice was in the main building. When we asked about getting new sheets we were told we would have to bring the sheets to the front desk and they would give us new sheets for us to remake the bed. We stay in hotels and extended stays in weekends every summer, all summer for the last 6 summers and never had the service so poor as here. We were disappointed with the care of the room for the price we paid. The size of the rooms were good and the kitchen was nice. There was very little dishes and no soap to wash the dishes or dishwasher detergent to wash the dishes. Unfortunately, we will never stay at a Mainstay suites again and not recommend to anyone either.

Sincerely,
Leah Poling
Friends_and_family Friends
2/10
Poor
14 Jun 2026
Cierra
From the outside of the establishment it looks like a nice apartment building. However once you get into the building (I stayed in building B) it’s disgusting and has an odor. The carpet is nasty with stains. I stayed in suite 218. It’s a nice size suite for the price but the room itself was disgusting. The stove was not working. The oven door was hanging and didn’t close properly. There were stains everywhere. On all the appliance the refrigerator was dirty. The dressers had splashed food and drinks all over them. The pullout sofa linen that hadn’t been changed. Dirt and debris and also dark red unknown stains. No help or assistance from the front desk stains. Didn’t talk much or wasn’t very pleasant. I had to buy cleaning supplies to clean the room bc they refused me a refund.
Family_with_children
4/10
Poor
11 Jun 2026
Patrick
Needs updated.
Not very clean bathroom.
Security door on the building did not lock.
Self
8/10
Excellent
08 Jun 2026
Paula
Our stay was great, it served all purposes and rate was great. I would add building numbers had to go back to see which building we were in.
Friends
6/10
Pleasant
31 May 2026
Patricia
The little kitchenette was nice and it was well stocked. The room itself was relatively clean. The bathtub was old and stained, even though clean it was not pleasant to look at. The bed was not very comfortable.
It was also difficult locating our room as they’re not very well marked to what building is what and where to go.
Partner
4/10
Poor
29 May 2026
Jeffrey
This is the first time staying at a MainStay Suites. Check in was okay, but when we got to our room, we were disappointed with the cleanliness. After entering the room, I noticed ants on the furniture and killed several. Because we were traveling cross country, we accepted our accommodations. We did not unpack anything and checked the bedding for insects (finding none).

We also had difficulties operating the television. Anytime we tried to change the channel, we had to reset the signal input to HDMI1 as it would revert to AV (minor, but annoying).

FYI, several of the guests appear to be on extended stays at this location, and the rooms are equipped with kitchenettes.

To top off our stay, the fire alarm went off around 11:30 pm causing us to vacate the room until the fire department did their sweep. We noticed many of the residents did not leave their rooms for the alarm indicating this is a normal occurrence. I will not be staying at this location in the future.
Partner
10/10
Exceptional
25 May 2026
James
Solid hotel, great location, and a friendly family operation.
Family_with_children
8/10
Excellent
23 May 2026
Heather
Clean room, stove is not full size and VERY limited items for kitchen.
Family
10/10
Exceptional
23 May 2026
Richard
Clean, quiet, friendly, helpful staff.
4/10
Poor
20 May 2026
Denise
The area was nice the property was a bit run down. The help was very nice and did their best. They had issues with their TV service and took a long while to correct.
Self
6/10
Pleasant
17 May 2026
Elisabeth
We stayed at this property for 2 days, and it's an extended stay and 2 days was enough of a stay. It's an older property and there's rust and some water damage, but overall it's not a bad place to stay. The staff was friendly and helpful. The water pressure was very good. It's quiet with free parking. Near restaurants so you don't have to drive far. It's right next to the expressway so it's easy to get around Cleveland. If you need an affordable place to stay for a couple days I would recommend this place.
Partner
10/10
Exceptional
17 May 2026
Alisha
They let us check the room for bedbugs before us paying for the room since we came from another hotel that we immediately seen them. We got a refund and left to this one. This one was bug free! Friendly staff! Very cute property. Very cute room! Very comfy bed! Husband and I enjoyed our stay!
Partner
6/10
Pleasant
12 May 2026
Ashley
The room was fine for the price. It is a little outdated and the walls were scuffed up/paint was chipping. I didn't use the kitchen so I can't speak on that. Things seemed clean enough, but certainly not great. During my second night the fire alarm in the building went off. Another guest had burnt food, and smoke was seeping out of their door. The alarm continued for a good 30-40 minutes. The staff did not respond to this, and it took other guests calling the fire department to get someone to come out. The entire floor smelled like smoke for the rest of the night - I even noticed it on my belongings upon returning home. During check out the next morning, the staff did not even acknowledge this or apologize for the inconvenience. I wasn't expecting a refund, and understand the situation was out of their control, but due to their overall lack of concern, I wouldn't stay here again.
Self
4/10
Poor
12 May 2026
Germaine
The room I was in had a strange smell. Not sure if it was mold or something else. I had to open the windows and turn on the heat to help neutralize the odor. The breakfast they supplied was just sugary snacks wrapped in plastic. Nothing hot.
Self
2/10
Poor
11 May 2026
Robert
The room smelt awful as you walked in. It smelt like the combination of bad body odor and stale carpet that had been wet. There were small bugs in the bed, which later I’m told were baby spiders. The night person refused to switch rooms, refused refund and only offered new bedding. One of the worst experiences of a hotel I’ve ever had!! Do not stay here place is a dump!!!
Family_with_children
6/10
Pleasant
10 May 2026
Skyler
Overall the staff was very nice and helpful. Our room had a leaky toilet as well hairs and stains on the bed sheets. Not sure it was worth the price but it was decent.
Friends_and_family Friends
2/10
Poor
10 May 2026
Natalie
Or stay was a nightmare as soon as we walked in the room smelled as if somebody’s been cooking frying food and it was embedded into the carpet, etc. bedspread had blood stains on both beds, half ass job on cleaning the room crumbs everywhere hair in the bathroom everywhere the carpet felt like something gross and sticky or was on it dog poop and food all up and down the hallway stairs. Idiot was cooking at 1 AM in the morning and let off the fire alarm in the whole hotel, which took over a half an hour to turn off did not get much sleep at all.
Family
8/10
Excellent
07 May 2026
Steve
Decent condition older property very serviceable for staying, basic cooking, and working. Good value.
10/10
Exceptional
06 May 2026
Giovannie
Buen lugar para quedarse
Partner
8/10
Excellent
03 May 2026
Roy
Nice stay. Will return.
Partner
4/10
Poor
29 Apr 2026
Charles
The air conditioner works, the lights worked. No pots and pans for cooking in the room. Told them about that and they said did you look under the sink? What a bunch of condescending people. I looked in every
cabinet, I told the arrogant person
at the desk and he asked if I looked in a certain cabinet. No pots and pans for 2 days. He brought some to the check in desk and expected me to take them to my room. I told him to take the pots and pans to the room, I said it was his job. He said they would be at the check in desk. Bottom line, I had no pots and pans the entire time. That person that ran the place
was rude. The silverware was stained and pitted. The coffee maker was a joke. There was water in it for from who knows when. It was slimy under neath. I would never stay there again. I told the person I would leave if I could get a refund, he said he couldn't do that. So instead of making my own breakfast, I had to go out to eat. The glasses were all water stained and looked like they needed washing. The bathroom didn't have an exhaust fan, if it did, it was non operational. The entire bathroom was a steamhouse. I'd rather stay at a freeway underpass than stay at the Main Stay hotel.
Partner
4/10
Poor
27 Apr 2026
Jeanie
Infested with ants in kitchen & Bathroom. Told front desk never sent someone up to look at .
When having kitchens and people are cooking, housekeepers should do extra cleaning for that case.
10/10
Exceptional
23 Apr 2026
Shemyn
I enjoy my stay the staff was great very helpful the suit was clean the environment was clean would definitely recommend
Partner
10/10
Exceptional
15 Apr 2026
Shemyn
The hotel is not fully modern but the rooms is clean the kitchen just needs more utensils like spoon forks and a cutting board other than that it’s ok the air conditioner works well had no problems the staff some of them don’t understand much English but enough to get the point across at times but they are very nice people working Thare I would definitely recommend it
Partner
4/10
Poor
15 Apr 2026
Angela
The WiFi went out. It was at night and no one understood how to reset the WiFi. Otherwise, it is a nice place to stay. The room was clean.
Self
2/10
Poor
13 Apr 2026
Cierra
Silverware was dirty had hair on it. Shower and bathroom sink water came out brown. Dog hair all over the room in the ac unit and under the mattress. Staff were rude with poor customer service skills. I spoke to the GM today and because I booked through a third party site she said there is nothing she can do to accommodate me. She said when I come back she would give me a discount. I WILL NOT BE GOING BACK!
Friends_and_family Family
8/10
Excellent
07 Apr 2026
David
I love main stay in general. Our coffee pot didn’t work, but there was always some in the lobby, and
2/10
Poor
03 Apr 2026
Khaja Moinuddin
Staff is not friendly not professional
6/10
Pleasant
29 Mar 2026
Frank
Did not receive maid service once in my 3 night/4 day stay.
6/10
Pleasant
28 Mar 2026
Elizabeth
Clean room

Exterior door was not accessible with key, gad to go to other end of building
Self
4/10
Poor
27 Mar 2026
Taylor
TV didn’t work in the room I was in. The bathroom was decent. The staff was a little questionable. I had an issue checking in. They don’t specify there’s a 100 dollar charge when you first arrive. Kitchen has a few things, but make sure to bring your own things.
Self
6/10
Pleasant
27 Mar 2026
Wesley
Older property. A little run down. Not bad for the money
Self
6/10
Pleasant
14 Mar 2026
Melissa
Actually had to find different accommodation to power outage from wind storm
Property seemed ok & would probably stay again if in the area
8/10
Excellent
13 Mar 2026
Gregory
It's a good budget hotel option. Nothing fancy, but serviceable for sure.
Self
2/10
Poor
12 Mar 2026
Jeffrey
Very used buildings desperately needing updating. Barely anything in kitchen. Carpet torn, bedding stained, shower stained, “dirt” on toilet seat and hinges. Stains on all furniture
Self
10/10
Exceptional
08 Mar 2026
dean
Staff charged me 60.00 to check in early
10/10
Exceptional
08 Mar 2026
Ashley
Yes
10/10
Exceptional
19 Feb 2026
Anthony
Very comfortable bed. Spent just one night while visiting my daughter at BW. Proximity to the school was very convenient!
Self
10/10
Exceptional
18 Feb 2026
Carey
Great stay
Partner
10/10
Exceptional
27 Jan 2026
Scott
Value for money is great. Clean and spacious, good location. No complaints.
Friends_and_family Family
10/10
Exceptional
27 Jan 2026
Jerry
Great company
8/10
Excellent
25 Jan 2026
Kellie
the room was great. had to leave a day early because the weather was so bad
Leisure Partner
2/10
Poor
08 Jan 2026
Robin
No the kitchen was missing items and the dishes were dirty in the 3 rooms I had to be moved to because of filty conditions. I just had a mastectomy and going thru breast cancer treatment. I expected a clean and safe environment. It was awful. By the time I went from my original room then to 2 more, it was 2 hours later. It was stressful
Business
4/10
Poor
02 Jan 2026
Samuel
This room needs updating, holes in sheet, doors need attention, had no hot water for three days, dirty dish in microwave, some sheets were dirty, chair was broken, tub was dirty, blinds need replaced! Have pictures for proof! Front desk attendant was argumentative about the hot water situation. Asked them to go to room when checked out so they can see the hot water problem and refused!
Friends_and_family Family
8/10
Excellent
31 Dec 2025
Douglas
It was super easy to check in…they do require a $100 deposit that I wasn’t aware of until checking in. The room was very spacious!! The bed was very comfortable!!! I loved the kitchenette!! My only two complaints would be that the TV was a pain to get on the cable, and I could tell that they didn't clean the toilet at all! Other than that, I really enjoyed my stay!
Leisure Self
8/10
Excellent
26 Dec 2025
S A
Clean facility, but lacking in amenities
2/10
Poor
20 Dec 2025
Rashod
That is the straight police hotel had the police search my room everything just cuz I have one guest come over and it kick me out don't ever stay at the main stay
Friends_and_family Friends
10/10
Exceptional
18 Dec 2025
Yenneke
Kitchen was fully equipped for cooking. They always had fresh coffee downstairs when i woke in the morning. The sidewalks were cleared and salted for safety and the parking lot was plowed quickly. I had full control of my room temperature.
Leisure Self
10/10
Exceptional
18 Dec 2025
Sarah
Great value for the money. Clean and comfortable! Great office and kitchen space.
Leisure Family_with_children
10/10
Exceptional
16 Dec 2025
Sonya
Yed
Leisure Self
8/10
Excellent
30 Nov 2025
Ralph
Clean rooms
Partner
8/10
Excellent
10 Nov 2025
Nenad
Clean
2/10
Poor
07 Nov 2025
Deborah
I asked for another room because there was poop under the toilet seat and pubs in the tub next room had dirty sheets. Very awful place.
Leisure Self
2/10
Poor
04 Nov 2025
Timothy
Rooms are not
6/10
Pleasant
03 Nov 2025
Rick
Would of been convenient if somebody would of made me aware there would be a security deposit before and not until i got to the front desk.
Also, hallways smell like a mix of cilantrp and indian food. The air? The carpet? I dont know
Leisure Friends
8/10
Excellent
02 Nov 2025
Mario
Clean and spacious rooms, a lil dated but pretty good. TVs need some updating too
Leisure Self
6/10
Pleasant
29 Oct 2025
Ming
Staff is courteous and helpful. Easy access and quiet. Facility needs some update, for example, kitchen.
Leisure Family
8/10
Excellent
28 Oct 2025
Alexander
No accommodation for disability. Creaky elevator, makes the ride \"exciting\". Bed was good, comfortable.
10/10
Exceptional
27 Oct 2025
Carol
Not a long stay. flying out the next day. Convenient to airport. Very clean and comfortable. By far, surpassing a few other places we stayed this trip. Nice kitchenette, if needed. Easy check in. Secure. pleasant staff. Very reasonable. Highly recommend.
Leisure Partner
10/10
Exceptional
26 Oct 2025
Shigana
Clean quiet only thing they need better pillows customer service top-tier
Leisure Partner
2/10
Poor
18 Oct 2025
Elizabeth
Room smelled but the worst part was the bed. The sheets where stained and looked like they had not been washed. There was hair in the bed. It was so gross we went somewhere else.

Also, was told I could not have a refund as a manager had to approve it so I'll be calling tomorrow to get it. Not worth $107 for one night.
Leisure Partner
10/10
Exceptional
12 Oct 2025
kelli
Very clean and spacious room. Loved the full kitchen, and a TV in the living room and each bedroom made it great.
Friends_and_family Family
8/10
Excellent
12 Oct 2025
JoanMerann
We went for a one night family trip to Ohio from Michigan. I was expecting for the hotel to be just okay. But to our surprise Mainstay was clean and most importantly smells clean. I recommend and will definitely booked it again if we comeback to the area. I recommend you brinf your own toiletries. I.did anticipate for it while i was booking for a $90/night stay. There's fridge, microwave and range. Bring your own hair dryer too.
Business_and_leisure Family
2/10
Poor
09 Oct 2025
Philip
LOOK AT THE PICTURES LOL
Walked into the room and the broiler for the oven was broken off just laying on the floor…
There was blood or something close on the all drapes, black mold all over and dripping down the mirrors in the bathroom which is literally a health hazard. Someone BURNT A HOLE thru the microwave…. The dishes were not clean at all and clearly just placed back into the cabinet. Bathroom shower curtain was ripped and patched. Entire hotel smelt like weed and there was a lingering weird smell in the room itself. If I could give this zero stars I would. I expect a full refund and will be following up until I receive that. Completely unacceptable.
Business Self
8/10
Excellent
06 Oct 2025
Doug
Room was nice, small suite, worked well. Staff was nice. Good parking. Needs a bigger sign, they are at the end of the driveway.
Leisure Self
10/10
Exceptional
02 Oct 2025
Adriana
Clean room. The management put efforts into redoing the hotel
I will stay there again.
Leisure Partner
10/10
Exceptional
02 Oct 2025
Richard
Quick visit to attend a family funeral. We were very happy with the amenities.
Friends_and_family Family
8/10
Excellent
01 Oct 2025
Joseph
Staff was helpful. I mistakenly left some items behind during check-out. Returned days later and learned they hand packaged up my belongings. Good staff
Business Self
4/10
Poor
30 Sep 2025
Stephanie
Gosh, I have stayed here many times. Gave them pass after pass for odd things like the TV not working, forgot to clean the room, dirty sheets, etc. Now I’m done. Never again will I spend a dollar here. All previous passes in one stay PLUS I paid for a bigger room but the cleaners live in them so obviously we can’t have them, but we can pay for it. They’ll say my mistake whilst taking your money. The fake spray to cover up the smell should’ve told me all I needed to know. Bumpy beds with dirty laundry is what you crave! Pick this hole in the wall.
Business Family
8/10
Excellent
26 Sep 2025
Valerie
The room was spacious. Kitchen was sufficient. Everything was pretty clean. Linens and pillows were very nice. Plenty of hangers and places to put clothing and such. There was a TV in the living room and each of the bedrooms. A/C was great. They were also able to put my son in a room right across the hall from us, which was perfect.

Only things I could complain about were that the phone did not work, the extra fan they brought me didn't work, and the water smelled very strongly of chlorine. Oh, and the task chair at the desk was dangerous to sit in.

Otherwise, the room was lovely. :)
Friends_and_family Family
4/10
Poor
21 Sep 2025
Kevin
I looked at the reviews ahead of time and I hope we got a fluke of a fail for the room and floor we were given.

The 3rd floor of building B smelled like sweaty body oder as we stepped off the elevator.

Our room smelled worse, it smelled of old cigarettes and Marijuana. (We were told it was a non-smoking room) No other rooms were available to meet our needs per the front desk.

The AC units throughout the room were hit and miss if the wall controller worked or the controller on the unit worked. It was back and forth.

Our kitchen wasn't a need but dangerous as the drain was missing out of the sink and exposed the garbage disposal that was full of mold.

The bathroom was missed after the last cleaning, toilet showed evidence of last users #2. The shower had loose dirt and dead bugs in it.

I hope it was a fluke based off what others said but we wont be back and we are in the Cleveland/Lakewood area at least a few times a year.
Leisure Family
2/10
Poor
18 Sep 2025
allen
The room smelled like urine throughout, the space felt dirty and I was not able to get another room.
8/10
Excellent
18 Sep 2025
Stephanie

Meh.

Tv didn’t work. But they did allow me to come an hour early.
Friends_and_family Friends
10/10
Exceptional
12 Sep 2025
rebecca

Scottish festival

It was wonderful
Business
10/10
Exceptional
02 Sep 2025
Sandra
Great Service, Just Like Rooms Need A Little Better Maintense, But Overall Great Place To Stay
Leisure Partner
6/10
Pleasant
02 Sep 2025
Lisa
In our room, the fridge worked the first day, then would not cool or work after that. (could not make ice either). There were ants inside the fridge and on the counters, too. I bought ant traps, which seemed to help.
To be fair, I was working long hours and was unable to reach the front desk when I did return, so did not report the problem until check out. Front desk made a note and said they would take care of it for the next guest.
I return to this hotel this upcoming weekend, and had requested a different room.
Business Self
10/10
Exceptional
01 Sep 2025
Giustin
Eazy to get to, GPS friendly, elevator, clean, compfy bed, kitchenette was awesome!! Only complaint is lack of luggage carts.
Leisure Partner
8/10
Excellent
31 Aug 2025
Jeffrey
I was pleasantly surprised at how nice this was. Only stayed one night, but this would be a great place to stay if you were going to be thrre for a while. A working kitchen and nicely arranged room.
Self
8/10
Excellent
28 Aug 2025
Elizabeth

It was ok

The staff were fine. Room was very convenient with the kitchen. Newly remodeled. Very busy.
Friends_and_family Family
10/10
Exceptional
24 Aug 2025
Davidson
Good place to stay
10/10
Exceptional
23 Aug 2025
Mary
I liked the kitchen
Leisure Self
10/10
Exceptional
22 Aug 2025
Jed
Close to airport and lots of food close.
4/10
Poor
17 Aug 2025
Joe
Main issue is the shower drain in room 314 was clogged , no breakfast which i new beforehand. It wasnt worth the price of 300$ a night. It was a cheap motel experience.
Partner
4/10
Poor
17 Aug 2025
Kristina
Rooms were fairly dirty, it seemed like the only thing that was done before check in was maybe a vacuum and clean sheets. Front desk guy was not very nice. Bed and pillows were comfortable though
6/10
Pleasant
16 Aug 2025
Verified traveler

Pleasant stay/ unpleasant odors .

The room was clean but an unpleasant odor lingered in the room, I couldn’t tell if it was the soap or something the maids used for cleaning but they should use more odor neutral cleaning products. Also the soaps in the bathroom were equally malodorous and left me with dry skin I recommend bringing your own soap if utilizing this hotel. Everything else was fine the room was clean the staff was friendly, and the coffee was good .
Friends_and_family Family
10/10
Exceptional
12 Aug 2025
Tommy
Nice quiet hotel.
Leisure Friends
8/10
Excellent
08 Aug 2025
Nelson
Quiet.
Business Self

Location & surroundings

Mainstay Suites Middleburg Heights
7325 Engle Road, Middleburg Heights, United States

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Mainstay Suites Middleburg Heights

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