Name: Extended Stay America - Cleveland - Great Northern
Address: 25801 Country Club Blvd, Cleveland, 44070, US

8/10

Excellent

21 Jul 2026

david

Overall my experience was positive the only 2 things i did not care for where:

1. I had to request and pick up at the front desk pots pans dishes etc..... they were not in the room when i arrived.

2. I had the AC going pretty good before i went to bed and when i climbed in i was greeted with a crackling noise and very cold bed. The mattress had been enclosed in a very heavy duty plastic bag and was very cold and the sheets was very thin and was a very uncomfortable sleeping experience. Apparently the bag was for the prevention of bed bugs! I ended up going to the Wallmart across the street the next day and bought a mattress pad to put over the bag and that was a huge improvement.

here is what google has to say about them:

Bed bug encasements are specialized, 6-sided protective covers that completely zip around a mattress or box spring, creating a sealed physical barrier. They trap existing bugs and eggs inside so they eventually die, while also preventing new bugs from hiding in the bed's crevices.

2/10

Poor

19 Jul 2026

Patrick

The room booked was not available

2/10

Poor

18 Jul 2026

Michael

There was dust and crud in every corner of the room. The recliner in the room had an obvious stab hole in the seat. One outlet had burn marks. Half the other outlets didn’t work. Carpet was covered in stains. Couch bed sheets weren’t changed.

Family_with_children

6/10

Pleasant

15 Jul 2026

Jason

the room was dated, but economically worked out for my brief stay.

Self

4/10

Poor

08 Jul 2026

Cassondra

Bathroom reeked of urine. Hairs on the toilet seat upon arrival. Floor has a huge dop in it that I kept tripping over.Kitchen has a musty odor.

Family

4/10

Poor

07 Jul 2026

Lisa

This hotel needs a complete update. The facility is clean enough but looks bad due to how aged the facility is. The room is either insanely cold or hot, no in between. No trash can anywhere in the entire room. And we found a bug in the bed. Since it was pretty late when we arrived we slept on the bed covers and just made it through the night till 5 am when we left. If I had been staying longer I would have asked for a different room, but the likelihood is that there’s probably bugs elsewhere too. I will not stay at the location in the future.

Partner

10/10

Exceptional

07 Jul 2026

Cameron

I enjoyed the stay for an emergency stay and they were really helpful when I went to check out early. I would recommend just based on their kindness alone.

Pet

8/10

Excellent

04 Jul 2026

Robert

Large spacious room with kitchenette.

Family_with_children

8/10

Excellent

30 Jun 2026

Debra M

Very clean room. The staff was 100 percent! The kitchen area was fantastic even extra special to be able to get a coffee maker with coffee filters. I would of liked more of an assortment of items with the breakfast buffet daily and individual coffee creamers not only at breakfast time but be able to get the whole day. Otherwise it was a good couple of days staying there!

Self

10/10

Exceptional

16 Jun 2026

Kasey

Room was good, everything seemed to be clean besides the towels in the bathroom, had little black hairs and I’m not sure if a rag had red stain on it but I enjoyed my stay!

Self

2/10

Poor

12 Jun 2026

Melissa

This hotel was awful the room smelled bad the sink was stopped up it had roaches crawling around when I complained about this situation the manager was really rude and nasty I do not recommend the hotel at all there was one staff that was nice that was the young lady that works in the day time she was real respectful and helpful that manager was a real character

Friends_and_family Family

2/10

Poor

22 May 2026

Mark

This place needs to be shut down. The hotel smelled like skunk. It was dirty. My room had stuff all over the wall.. it’s outdated and had musty carpet. Close this place now.

Friends_and_family Family

2/10

Poor

21 May 2026

James

Room smelled horribly the carpet worn and dirty I vacuumed. No usable WiFi. Purported breakfast was coffee and a few fruit bars.
Furniture was broken down.
This place did have several good restaurants nearby

Self

8/10

Excellent

30 Apr 2026

Carl

Room was a great size for 4of us. Loved having a full size fridge. Breakfast was a grab & go of granola bars or muffins. No fresh fruit, yogurt etc. Some of the guest/ “tenants” were a bit sketchy, but that’s why we carry.

Partner

2/10

Poor

27 Apr 2026

Jeff

This was a mistake. Very low lit and safety was a concern. Not upkeeped at all. Floors were vinyl and had been treated with a thick sticky substance. My shoes stuck, my socks stuck. It was not good. The \"kitchenette\" did not have any basics--I mean no trash bags, no paper towels, no soap, no spoons, nothing---just rows of empty cabinets. I used my time to set up wifi. Book another hotel--and LEAVE before the sun went down

Self

10/10

Exceptional

04 Apr 2026

lawrence

Property was clean and convenient.

6/10

Pleasant

30 Mar 2026

Stephanie

It’s was good

8/10

Excellent

11 Mar 2026

Kelvin

Rates was good, staff was excellent, carpet was dirty and the chair was dirty with stains, bed very clean. I will try but in another location.

Friends_and_family Family

8/10

Excellent

31 Jan 2026

Robert

The room was clean. Appliances were old. Most of the staff was very friendly and helpful. The parking lot never got too clean.

Leisure Friends

2/10

Poor

30 Jan 2026

Michael

Bed was very worn out on one side had to sleep on half of a queen on top of that no kitchen kits available at all after spending money on groceries i had to go back and spend money on kitchen supplies i will not be back spent $400 damn $500 after mishaps

Business_and_leisure Self

8/10

Excellent

08 Jan 2026

Jim

The room was clean & comfortable. On the negative side when I booked my reservation the website said a workout room was available & there was none.

Leisure Self

10/10

Exceptional

13 Dec 2025

Coda

Always a pleasure to stay here

6/10

Pleasant

05 Dec 2025

Gamalier

A little own

6/10

Pleasant

25 Nov 2025

Luis

Staff was polite. Hallways and Lobby need renovating, room was nice and clean and even had a small kitchen and fridge which is convenient. TV was outdated but did the job and the cost was good.

Leisure Self

8/10

Excellent

16 Nov 2025

perry

They moved me to another room upon being asked

8/10

Excellent

10 Nov 2025

philip

Easy

Self

2/10

Poor

10 Oct 2025

Paul

Somebody tried to break in our room, so we left the middle of 2am and place was horribly dirty with old food and hair. And the cherry on top was when I charged two separate prices for two rooms when I only payed in one, I couldn’t stay in the room for how sticky the rug was. I’ve warned everybody to stay away. And the hotels ignoring my messages now. Never again in my or my children’s life.

2/10

Poor

14 Sep 2025

aimee

Despite finding dirty underware with bacon in them under the bed, the microwaves still had cheese in it from the last guests. The best was a out as flimsey as cardboard and you know that breakfast they SAY THEY HAVE? Well its coffee.

Leisure Family

2/10

Poor

12 Sep 2025

Gregory

I trsvel a lot and this was the worse place i have even stayed at

Leisure Self

8/10

Excellent

11 Sep 2025

Andrew

Good parking. Hotel a bit dated but was comfortable. My room had a small kitchen included with fridge and oven.

Self

4/10

Poor

08 Sep 2025

Verified traveler

Below Average

The hotel needs some serious renovations & cleaning services. Front desk bored & barely spoke to me. I didn’t even get a hello, hi, welcome :). Good for a night as a one person, definitely not for a family stay.

Business

8/10

Excellent

31 Aug 2025

Karthik

Grab and go breakfast can be done better.

6/10

Pleasant

17 Aug 2025

Amanda

The place stinks

The room we got was definitely not the one i booked the didn't have hard wood floors the carpet was nasty the room and hotel stinks. The grab and go breakfast was a joke a muffin and coffee. The rooms could be really nice with some updates. Pictures on are very misleading.

Friends_and_family Family

10/10

Exceptional

14 Aug 2025

Kalyan

Room was very big

2/10

Poor

09 Aug 2025

Correen

Nope

Gross. Pull out bed had old gross water bottle and fruit looops all over it. Stained floor. Not good

Friends_and_family Family

10/10

Exceptional

06 Aug 2025

David

Nice room and very clean

Leisure Self

4/10

Poor

03 Aug 2025

Jody

They did not have pillows for the pull out, we had to go buy some for our sons. It was not clean and our room had a hole in the bathroom door and knob was falling off and cabinets looked like they had been chewed on the corners. There was a dog across the hall that barked constantly. Breakfast was either a protein bar or small muffin.

2/10

Poor

29 Jul 2025

Cassie

Check in went fine but I don’t think they were happy we booked on Expedia bc of the low rate we got so he kept saying how they were sold out etc. our room was smelly and we bought some deodorizer's to try to help cover the smell. We were on the first floor and it was super noisy above us.
The pull out mattress had a bunch of terrible looking stains. The complimentary breakfast was watery coffee and expired nutrigrain bars. I wouldn’t stay there again.

Leisure Family

8/10

Excellent

24 Jul 2025

Edward

Good for the price. Nothing extra fancy. Good people who operate the property. Solid property for the price. Not fancy, lavish or extra clean. I felt safe.

Friends_and_family Family

6/10

Pleasant

23 Jul 2025

Verified traveler

Okay place for the price.

Stay was comfortable enough for the price. Entire hotel is definitely older and it shows. Was okay enough with everything until we tried to use the pull out bed and couldn't because there was no sheet on it and it was dirty. So I just slept on the couch without pulling it out. Good thing I'm short.

Friends_and_family Family

4/10

Poor

23 Jul 2025

Emilie

Terrible Breakfast. There was almost nothing in breakfast.

Business

4/10

Poor

21 Jul 2025

Jeanine

Way to phone it in you guys

Not great. They denied receiving any details from hotels.com around my request for accommodations. I reported that we were bringing a service animal and that I have some mobility issues and would benefit from a room near the elevator or common area. I always send this well in advance so that the hotel can figure out where to put me that will make sense. They put me about half way down the hall which is not great.
When we got to the room I had to spend the first several minutes documenting the damage to the room as the carpet was torn in several places. There was also damage to the walls in some areas. I wanted a time stamped photo to back me up that this was not damage from my dog as a room should not look like that. The tv was like a bobble head doll and the position of the screen would not hold. They had no ice machine. There was a type written document full of typos on the dresser that stated that we could make our own ice with the two ice trays in the freezer. The breakfast was coffee with no creamer and a few granola bars. Be so for real right now. If I was paying $80, I’d say ok whatever, but this was about $140, which makes the details completely unacceptable. Needless to say i will not be staying there again.

Partner

2/10

Poor

21 Jul 2025

Natalia

i paid extra so i could have a room with a kitchen and we were told they would have appliances we could request and when we did we were told there was none. i went to the store to buy my own, just to find out the stove didnt work. tried all 4 burners & none got hot. not only that, i had my baby crawling on the floor that was dirty especially around/under the beds.

Leisure Family_with_children

6/10

Pleasant

14 Jul 2025

Shawn

Disappointed

It wasnt like it was when I first came to the place year's ago tge furniture was old looks like the furniture when it was first Built Everything original disappointed upgrade slash facelift no pots or pans dishes cups silverware had to eat out

Partner

4/10

Poor

13 Jul 2025

Marie

Bathroom wasn't very clean. Hallway smelled like pot

Leisure Family_with_children

6/10

Pleasant

13 Jul 2025

Deborah

It was a quiet location

Business_and_leisure Family

4/10

Poor

09 Jul 2025

SERHAT

The electricity went out and when I went to the reception to tell them about this situation, they were not there and We had to leave early in the morning.

6/10

Pleasant

09 Jul 2025

Donald

The area is great. There is a mall within walking distance and places are easy to find. The air in our room leaked, water all over the floor. other than that, the hotel is nice and the employees were very nice.

6/10

Pleasant

06 Jul 2025

nino

Clean and all but to go breakfast was sad

Leisure Family

10/10

Exceptional

06 Jul 2025

Darnell

5 stars

Amazing

6/10

Pleasant

28 Jun 2025

Verified traveler

Better options nearby

The bathroom had a newer vinyl flooring, but the rooms had very dirty, sticky carpet. There were stains on the walls and I dont even want to know what they were. A stay of less than 8 days will require a fee to have maid service. Their breakfast options consist of instant oatmeal or a packaged muffin. There is no hair dryer ( unless you ask for one at the front desk) and we had 2 (thin) towels for 3 people and one of those was either stained or dirty. The front desk did give us an additional one, but would have been nice not to have to continually go to the front desk for things that should have been in the room. There are much better options in the area.

Friends_and_family Family

2/10

Poor

27 Jun 2025

Sarah

I cannot begin to describe how terrible this experience was. We were denied towels. We had four people in one room and two people in another room. We were given two towels per room and told that that was enough. We asked for pillows for our pullout sofa and were denied. Despite having a full kitchen. They denied us any type of cups or things to cook food in our room. This hotel advertises that they have a free breakfast but it’s just a granola bar and coffee.

Leisure Family

10/10

Exceptional

25 Jun 2025

Michelle

Staff was great ,rooms was clean and comfortable would differently stay again

Leisure Partner

2/10

Poor

18 Jun 2025

Leroy

Dirty

Leisure Family

6/10

Pleasant

17 Jun 2025

BILL

Ok. A little bit outdated, definitely needs a remodel/update.

8/10

Excellent

16 Jun 2025

Charlene

Our room #205 smelled like rice and it was missing the tv remote control. The breakfast was meh and there were no napkins.

Leisure Family

2/10

Poor

15 Jun 2025

Ashley

I've stayed in different Extended Stays hotel but no other like this one, and not in a good way. To start, I made reservations for a 2beds Room. It looked nice and clean in the pictures everything nice until we arrived at the lobby to this specific location! It smelled like cheap motel to be honest, the guy \"assigned\" to the front desk had a \"I don't wanna be here\" attitude, breathing loud end everything. We continues to confirm the reservation, give us our key cards and send us in our way, we go to the floor, walk to the door, opened the door and the room WAS OCCUPIED!!! 👀 We closed the door, technically run to the lobby again, when we tell the front desk guy what happened he just sighed and continued to check the computer to then tell me \"Oh I'm sorry we fully booked \" like wth 😒

Leisure Family_with_children

2/10

Poor

14 Jun 2025

Harunur

That is a horrible hotel. Very smelly from the entrance to the room. I asked to give me refund and I will choose another hotel and they declined. Finally my family agreed to stay and my kid is having breathing problem for the bad smell. AC also not working. Front desk also very bad attitude person.

Leisure

10/10

Exceptional

13 Jun 2025

Tina

Rebecca and Rachel were amazing ! I can’t thank them enough for their hard work !

10/10

Exceptional

13 Jun 2025

Tina

I really appreciated the staff at this property! Rebecca and Rachel were fantastic ! I can’t thank them enough for the hard work and dedication to their jobs !!!! I would for sure stay here again ! Thank you guys !

Leisure Pet

8/10

Excellent

12 Jun 2025

Shelly A

Great for a short stay - bed was comfortable!!

6/10

Pleasant

06 Jun 2025

Valerian

Shopping

Business_and_leisure Self

8/10

Excellent

21 May 2025

Verified traveler

First night lots of noise above, but staff were very accommodating and moved me promptly and professionally.

Business_and_leisure Self

4/10

Poor

15 May 2025

Manar

Couldn't wait to reach home to shower

The location is good. The kitchen in the room was dirty (stove and walls); the carpet floor was very dirty; I didn't take off my shoes. The good things were the clean and comfortable bed. The hallway was dirty. The front desk staff were friendly. Breakfast was only mini cupcakes (one-inch ones) and coffee (so one kind of snack with coffee, but not breakfast). I definitely will not stay there again. I can pay an extra $20 and stay in a better place where I feel I am staying at a hotel. After that visit couldn't wait to go back home to shower after that experience

Friends_and_family Family

8/10

Excellent

10 May 2025

Andres

Great

Leisure Self

10/10

Exceptional

04 May 2025

Shanautica

Good

4/10

Poor

26 Apr 2025

Katie

The beds were beyond not comfortable hard as rock.

Partner

8/10

Excellent

15 Apr 2025

Monica

The shower was either hot or cold. Water turned off in the middle

Business_and_leisure Family

2/10

Poor

13 Apr 2025

Brooke

dirty, no amenities, hotel smelled bad

Friends_and_family Family

10/10

Exceptional

07 Apr 2025

Laurie

Clean property and quiet

Leisure Partner

10/10

Exceptional

06 Apr 2025

Osvaldo

It was great

8/10

Excellent

29 Mar 2025

Ashley

Great location. Rooms accommodate my needs like an apartment. Great price

Leisure Family_with_children

6/10

Pleasant

27 Mar 2025

Willie

Nice stay quiet and convenient and close to shopping and dinning

Leisure Partner

2/10

Poor

24 Mar 2025

Abdul

They did not supply the kitchen utensils at either facility desk staff sleep on shift I’d really like a refinf

Leisure Partner

6/10

Pleasant

24 Mar 2025

megan

Good for the price

Beds were okay, a little uncomfortable but decent, the pullout couch mattress was disgusting and had no sheets on it whatsoever, thankfully we brought our camping mattresses for the kids. Staff was friendly. Be sure to check in before midnight or call to check in over the phone or your reservation will be canceled.

Friends_and_family Family

2/10

Poor

16 Mar 2025

Danielle

The side entrance door did not latch securely. Anyone could have entered without a key. The bathroom and kitchen floor were sticky to walk on. Beds were average. Someone started yelling and banging on a door at 6 am, then a few minutes later the fire alarm went off. We were told there was no fire, but the alarm went off two more time. After the alarm stopped, our bathroom fan started to make a horrible noise. The front desk said that the noise was because they were trying to get something to cool down, but there was no fire. I was packed up and left by 6:30 am, just as the fire department was arriving.

Leisure Family

2/10

Poor

08 Mar 2025

Julie

The beds had bed bugs. We left the property and had to find a different place to stay.

Business Family_with_children

4/10

Poor

03 Mar 2025

Tom

The room was clean, but it had an odor about the room that was strong

Self

4/10

Poor

28 Feb 2025

Maria

Smells bad, dirty bathroom and kitchen

Business Family_with_children

6/10

Pleasant

27 Feb 2025

Christina S

Everything inside the property is quite old. Kitchen has no cooking tools and coffee pot.

Leisure Family

10/10

Exceptional

27 Feb 2025

Shane

A shopping stay

Nice friendly staff.
Clean suite.

Partner

10/10

Exceptional

22 Feb 2025

Donnie

Will recommend and stay again!

The staff were very accommodating and pleasant!

Friends_and_family Family

6/10

Pleasant

19 Feb 2025

Willie

The stay was cool thebed could of be a little better but the overall stay was good it was quite

Leisure Partner

10/10

Exceptional

16 Feb 2025

Arnelyn

Excellent service

Leisure Family_with_children

6/10

Pleasant

12 Feb 2025

Shana

There were roaches on the kitchen counter and the oven was dirty.

10/10

Exceptional

11 Feb 2025

TuJuan

Great Hotel and location. Staff members were great and accomodating. Cleveland is a great city with really good food spots too! Thank You!

Business_and_leisure

10/10

Exceptional

21 Jan 2025

Sharon

Bery convenient with kitchen. Great stay. Will choose again in the future

6/10

Pleasant

16 Jan 2025

Phalla

Mall across the street

Business_and_leisure Family_with_children

10/10

Exceptional

10 Jan 2025

Ricky

Great experience

Leisure Partner

4/10

Poor

08 Jan 2025

Verified traveler

Not satisfied

My stay was not very pleasant. The fire alarm went off and took a long time to deactivate. The room's stove was very dirty and a/c blew a lot of dust and would not warm enough. I would definitely would consider other options next time before staying here.

Friends_and_family Family

10/10

Exceptional

30 Dec 2024

Thomas

Perfect stay.

8/10

Excellent

30 Dec 2024

David

One day trip

Hotel was very clean, and the desk staff very friendly. The grab and go breakfast was set up on a side table in the Lobby, not many choices, so be prepared. Hotel is older but rooms had been upgraded. Hotel is loud in that you can hear your upstairs neighbors walking and doors shutting, not because people were rude. Located in a decent area, near a strip mall.

Friends_and_family Family

10/10

Exceptional

29 Dec 2024

Terrance

Always a good stay

Self

10/10

Exceptional

27 Dec 2024

Michelle

Very clean and quiet

Business

2/10

Poor

11 Dec 2024

Iman

They canceled our reservation and they did not help us with another reservation, we ended up sharing with a family member. The room wasn’t clean. The bathroom sink when turned on the water would gather in the sink. The door knob was falling off ever time I was trying to open or lock the door. We had to give them our towels to get new ones which weren’t clean either.

Leisure Family

10/10

Exceptional

02 Dec 2024

Eric

Service and staff very helpful!

Leisure Partner

10/10

Exceptional

30 Nov 2024

Ricky

Was a great time

Leisure Partner

6/10

Pleasant

25 Nov 2024

Cindy

I drove from out of state,was an hour early for check in,thought maybe my room was ready,got told i could checkin for an xtra charge even though my room was ready.i asked to use restroom and was told there wasnt one except in my room...ive stayed with extended stay many times never had that issue.the man at the desk when i returned was very nice

Leisure Friends

4/10

Poor

24 Nov 2024

Verified traveler

Had roaches

Leisure Self

4/10

Poor

23 Nov 2024

Jose

Poor hotel conditions