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Residence Inn Cleveland Avon, Emerald Event Center
Avon - OH · United States
33040 Just Imagine DriveView location
9.2/10Excellent541 Reviews
Cleanliness9.2/10 9.2
Service9.2/10 9.2
Comfort9.2/10 9.2
Condition9.2/10 9.2
Neighborhood9.0/10 9.0
Amenities8.8/10 8.8
See all ratings- Business hotels
- Hotels with spa
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Residence Inn Cleveland Avon, Emerald Event Center
Take advantage of recreational opportunities offered, including an indoor pool, a spa tub, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, wedding services, and a fireplace in the lobby.
You can enjoy a meal at the restaurant serving the guests of Residence Inn Cleveland Avon at The Emerald Event Center, or stop in at the grocery/convenience store. Quench your thirst with your favorite drink at the bar/lounge.
A complimentary buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite.
Make yourself at home in one of the 116 guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops. Smart televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include safes and desks, as well as phones with free local calls.
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Distances are displayed to the nearest 0. 1 mile and kilometer. Miller Nature Preserve - 3. 8 km / 2. 4 mi- John Christ Winery - 4. 6 km / 2. 8 mi- Bradley Woods Reservation - 4. 7 km / 2. 9 mi- Crocker Park - 5.
2 km / 3. 2 mi- Lake Erie - 6. 7 km / 4. 1 mi- Crushers Stadium - 6. 8 km / 4. 2 mi- Klingshirn Winery - 7 km / 4. 3 mi- North Ridge Racket and Paddle - 7. 3 km / 4.
5 mi- Huntington Reservation - 7. 6 km / 4. 7 mi- St John West Shore Family Health - 7. 6 km / 4. 8 mi- Lake Erie Nature & Science Center - 7. 6 km / 4. 8 mi- Mercy Tri-City Medicine - 8. 4 km / 5.
2 mi- Huntington Beach - 8. 8 km / 5. 5 mi- Bay Lanes Bowling - 8. 9 km / 5. 5 mi- French Creek Reservation - 9. 2 km / 5. 7 mi. The nearest airports are: Cleveland Hopkins International Airport (CLE) - 23. 3 km / 14.
5 mi Cleveland, OH (BKL-Burke Lakefront) - 30. 7 km / 19. 1 mi Cleveland, OH (CGF-Cuyahoga County) - 54. 2 km / 33.
With a stay at Residence Inn Cleveland Avon at The Emerald Event Center in Avon, you'll be connected to the convention center, within a 10-minute drive of Lake Erie and Crocker Park.
This hotel is 2.4 mi (3.8 km) from Miller Nature Preserve and 2.8 mi (4.4 km) from John Christ Winery. Make yourself at home in one of the 116 guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops.
32-inch Smart televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include safes and desks, as well as phones with free local calls. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
4:00 PM
Check-in until
Anytime
Check-out until
11:00 AM
Minimum check-in age
21
Hotel policies
No rollaway/extra beds available
LGBTQIA+ friendly
Professional property host/manager
Pets allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
-
Minimal age
21
-
Optional fees
- Pet fee: USD 100 per accommodation, per stay
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Nearby attractions
Miller Nature Preserve
3.8 km / 2.4 mi
John Christ Winery
4.6 km / 2.8 mi
Bradley Woods Reservation
4.7 km / 2.9 mi
Regal Crocker Park
5.2 km / 3.2 mi
Crocker Park
5.2 km / 3.2 mi
Lake Erie
6.7 km / 4.1 mi
Crushers Stadium
6.8 km / 4.2 mi
Klingshirn Winery
7 km / 4.3 mi
Avon Lake Dog Park
7 km / 4.4 mi
North Ridge Racket and Paddle
7.3 km / 4.5 mi
Lake Erie Nature & Science Center
7.5 km / 4.7 mi
Huntington Reservation
7.6 km / 4.7 mi
St John West Shore Family Health
7.6 km / 4.8 mi
Huntington Beach
8.3 km / 5.2 mi
Mercy Tri-City Medicine
8.4 km / 5.2 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 116
- hotel
- Wheelchair-accessible
- Car park
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Car hireExtra charge
- Valet parking
- Room service
- Laundry service
Show 30 more facilities & services
- Fireplace
- Hotel safe
- Lift access
- ShopExtra charge
- GardenExtra charge
- Newspapers
- Clothes dryer
- BBQ facilities
- Grill/BBQ
- Bar
- Restaurant
- Smoking areaExtra charge
- Poolside snack barExtra charge
- Conference room
- Business centre
- Indoor freshwater pool
- Children playground
- TV lounge
- Hot tubExtra charge
- Spa centreExtra charge
- Breakfast
- Breakfast buffet
- Continental breakfast
- Picnic
- Non-smoking establishment
- Minimum check-in age: 21
- Fitness
- GolfExtra charge
- Tennis
- Golf practice facilityExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
GB
English Breakfast
This meal plan may be available depending on the selected room/rate.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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SUITE ONE BEDROOMSUITE • ONE BEDROOMSUI.B1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn Cleveland Avon, Emerald Event Center
SUITE ONE BEDROOM
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Room code: SUI.B1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE TWO BEDROOMSSUITE • TWO BEDROOMSSUI.B2
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO BEDROOMS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn Cleveland Avon, Emerald Event Center
SUITE TWO BEDROOMS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO BEDROOMS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.B2
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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STUDIO KING SIZE BEDSTUDIO • KING SIZE BEDSTU.KG-2
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn Cleveland Avon, Emerald Event Center
STUDIO KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.KG-2
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE AccessibleSUITE • AccessibleSUI.H6
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn Cleveland Avon, Emerald Event Center
SUITE Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: SUI.H6
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO AccessibleSTUDIO • AccessibleSTU.H6-2
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn Cleveland Avon, Emerald Event Center
STUDIO Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: STU.H6-2
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room ONE BEDROOMRoom • ONE BEDROOMROO.B1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn Cleveland Avon, Emerald Event Center
Room ONE BEDROOM
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Room code: ROO.B1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING BED TWO BEDROOMSSUITE • KING BED TWO BEDROOMSSUI.B2-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING BED TWO BEDROOMS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn Cleveland Avon, Emerald Event Center
SUITE KING BED TWO BEDROOMS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING BED TWO BEDROOMS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.B2-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BEDSUI.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn Cleveland Avon, Emerald Event Center
SUITE QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE TWO BEDSSUITE • TWO BEDSSUI.2B-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn Cleveland Avon, Emerald Event Center
SUITE TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.2B-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Residence Inn Cleveland Avon, Emerald Event Center
100
reviews shown
Jill
I loved it. So happy to have gotten a room the power outage in my suburb of CLE due to high heat / electrical failure caused me to need a spot. So clean, so well decorated, so comfortable, the continental breakfast incredible, loads of choice, an excellent experience I wish I could live there
Carolee
The staff was very helpful and friendly. The breakfast had a wide selection of items to satisfy almost any palate.
Betty
Great location. Rooms were amazing with everything you need for a comfortable stay. It felt like a little apartment in Avon.
Brian
Will recommend it to family and friends
Mary
Second year in a row we have stayed here. Staff, rooms, amenities are excellent. We will stay here again.
Regina
Misleading online about having a clean pool, and a hot tub. Appliances were not working. When called to let the front desk know that the refrigerator was leaking, I was told we would need to wait until the next until someone came in. This was just not a good decision.
Laken
It was such an amazing experience with my family that we decided to extend her stay for another 2 days!
shauna
The room was fine however there is a hot tub pictured in the gallery and I was very disappointed to find the hot tub was taken out.
Robert
The room was very nice and clean. The only thing wrong was the floors above are very thin as you can hear evey step and movement of chairs in the room above. It sounded like kids running and jumping. Very annoying.
Nicolette
Shower could be cleaned much better should really be checking your employees work. Bed was really uncomfortable, no hot tub but pool was open. Staff was friendly overall the room itself was very nice.
Rebecca
Friendly staff, nice room, better breakfast than most places.
sabrina
Staff was attentive.
Marianne
Kitchen was adequate but shelves were do high I could not reach dinberware
Dennis
Fantastic
Stephen
Very nice, large room/suite.
Linda
We had a handicap accessible room. It was perfect and so well laid out. And the staff was great too.
Zachary
The rooms themselves are nice. Suite style with private rooms and/or separated areas is always a plus. Major downside was in my first room, the shower was clogged. I was moved to a second room where the A/C was not working
Jeremy
Super clean rooms and great amenities
, it was perfect for me as someone who needed to cook and work in the room
, it was perfect for me as someone who needed to cook and work in the room
Carol
Very clean room with comfy bed!!
Antonia
I found this hotel convenient due to its location for my visit and the fact that it was pet friendly and had enough green space for walking my dog. It also was close to food and shopping. The staff were helpful. The room was clean but could use some updates and minor repairs. The hall and elevator often had bad odors but I won’t totally blame this on the hotel. However, my room didn’t smell fresh upon entering. I appreciated the kitchen amenities and the extra space between the “bedroom” and bathroom.
Anna
Everything was great except the bathroom was inconvenient. We had an accessible room, so there was no pan to catch the water from the shower so it went everywhere. Minimally, they need to have extra towels in that room. They also need towels hangers and shelves to put your clothes and stuff. Just a few small improvements would be a bed help. The room phone was also not working.
Rachel
Staff was so nice, bed was really comfortable and my car was safe even all packed full of stuff!
Verified traveler
Disrepair and dishonesty
All plumbing fixtures loose and wobbly when trying to turn them on. Dishwasher leaked all over floor. Charge for smoking in nonsmoking room added to bill (we are not smokers). When we challenged desk clerk over charge he said he had no authority to remove it until we threatened consumer complaint to Ohio Attorney General.
todd
Date night
Our room was incredibly comfortable and roomy. The breakfast was very sufficient and plentiful. The desk staff was warm upon check in. We would definitely stay again.
Keanu
I was a participating vendor in an art and craft show in a venue which was conveniently located right next door to the establishment. The staff was very welcoming and the atmosphere relaxed. I'd choose to stay again.
Judy
Overall, the facility was nice, staff was polite and responsive, and the accommodations were good. It was difficult to regulate the room temperature. Some of my kitchen glasses looked dirty/greasy so I didn't use them. This is a very good location for my needs which were at the nearby hospital. There are lots of restaurants nearby.
deborah
Stayed here by accident. I would definitely stay here again. Thank you for the awesome stay.
Ericha
The staff was very nice and welcoming. Everything was set and available. You dont get room service unless you stay for 3 nights or more. I requested clean towels and i was forgotten about. But they did end up getting them to me after i went down and asked for them again. Their pool is un heated and not even 5' deep. Their hot tub was out of service. But literally everything else was perfect.
Ebony
It was nice just wish the pool and jacuzzi was up and running
Dale
Once I arrive to the property, I was told that the pool and Jacuzzi was shut down for Repair. I feel as if I should have received a courtesy email or this should’ve been noted amongst while booking rather than being told upon arrival. My room had no toilet paper as well as the kitchen floor was extremely sticky seems to be something was spilled and not cleaned properly. These problems were addressed with front desk and was not taken serious or even taken care of. This is not a place that I would recommend to anybody and absolutely not a place that I would go back to.
Kimberly
We celebrated my husband’s 70th birthday in the Emerald Event Center at The Residence Inn - Avon Lake. The staff was awesome!
George
Wow
Comfortable stay
Katlynn
I had booked a one bedroom king and did not get one I ended up having a queen suite so it made bedtime hard for us with the kids. The beds were so uncomfortable. The pool was not open which we were not told about so my kids were bummed when we saw it was closed. I will not be staying at this hotel again. Worst one out of all the hotels I’ve stayed at and I have stayed at a lot due to traveling a lot.
Paul
Super friendly people
Carol
Very clean room
Carmen
Great people
Lilliam E
Facilites, employees, pricacy, the location amazing. You will love it. I really recomend this hotel!
Bradley
The facility was great, staff was very polite, location to downtown was great as well.
Verified traveler
great folks appreciate all help.
Christine
Lovely, modern, medium-sized property. Convenient to west Cleveland suburbs and main highway. Beautiful room with very comfortable bed. Studio suite would be ideal for a long stay.
christopher daniel
Price paid does not reflect the value of the stay. Not enough amenities and limited option for breakfast.
Megan
O
Verified traveler
This was way more than what we expected. The staff was phenomenal and tge room was over the top. Absolutely will stay here again.
Jonathan
Great stay super close to everything would’ve gave 5/5 but hot tub was out of service and outdoor lights for basketball courts didn’t work
Lauren
Staff at front desk very friendly and communicative before and during stay. Kitchen was well stocked and functional. Breakfast was pretty good with surprisingly decent coffee.
Maids were ok but sometimes forgot to leave new supplies or empty garbage. However the front desk rectified ir right away when we asked. A light bulb thar we asked to be replaced however, never was for over a week.
Main andrReally only complaint is the extremely loud AC which rivaled having a running lawnmower in the suite. For a new building this was puzzling. They need to fix this...never seen anything so inefficient in my life and ir would come on so often. Really unpleasant.
Overall rhis property does well but the HVAC is abominable.
Maids were ok but sometimes forgot to leave new supplies or empty garbage. However the front desk rectified ir right away when we asked. A light bulb thar we asked to be replaced however, never was for over a week.
Main andrReally only complaint is the extremely loud AC which rivaled having a running lawnmower in the suite. For a new building this was puzzling. They need to fix this...never seen anything so inefficient in my life and ir would come on so often. Really unpleasant.
Overall rhis property does well but the HVAC is abominable.
James
some of the chairs in lobby were very dirty. no bacon for breakfast service
Mary
The breakfast was very good. The rooms were very nice and spacious.
Was very disappointed that the pool was closed on a holiday weekend!
The gym was quite small and not very clean, and one day was not stocked with towels.
Was very disappointed that the pool was closed on a holiday weekend!
The gym was quite small and not very clean, and one day was not stocked with towels.
Mohammd
Amazing service and super clean hotel, spacious rooms. Very nice breakfast
David
Evette at the front desk has phenomenal people skills. We were greeted warmly, she was super kind and had a fun personality. The room was nice and clean.
Liesa
I travel to the area frequently to visit family. This was my first time staying since my go to hotel was booked. I was pleasantly surprised and will stay again when my go to isn’t available (it is much more convenient in proximity) Thank you for the hospitality! 😁
Jeffery
Had a great stay
Gary
Good
Jaber
Great hotel for family
Katisha
The people who cleaned the property cleaned were very friendly and helpful.
Joshua
Nice place to stay
Nice place to stay. Very clean. Friendly staff.
Would stay again.
Next to Cleveland Clinic Avon. Meijer across the bridge.
Would stay again.
Next to Cleveland Clinic Avon. Meijer across the bridge.
Miranda
Would start again
The pool was very cold and smaller than it looked in the pictures. The room was very nice and comfortable. We really liked that there was a kitchen with appliances and dishes. Some of the dishes were very dirty when we pulled them out but I just washed them. The shower was awkward due to half a door but nice.
Desirae
Would highly recommend!
Amazing, clean, and friendly staff
Jennifer
Being a more pricey hotel you would expect the breakfast to be better than lower priced hotels. We were very disappointed in the breakfast selections. How about bacon and sausage served daily with fresh scrambled cheesy eggs. Higher quality juices with breakfast would be great. The juices you provided were so awful tasting. Also how about flavored creamer for your coffee. Also staff complaining about being short staffed doesn't ring fun vacation. Also complained to staff about something bitting me in bed leaving blood on sheets and nothing was done about it. We also asked for room garbage cans and empty cans in recycling bin to be cleaned up/emptied and they gave us bags and told us to do it and leave outside our room door. Why am I paying all this extra money for if I'm going to take the trash out. Plus in the morning you have to walk down the hallway with all the dirty sheets laying in the hallway outside each room. It would also be nice if the pullout couch in the living room was clean enough to sleep on. Towels, washcloths, hand towels and toilet paper should be replaced when customers are staying multiple days.
Matt
Was at the property for 5 days, we had chosen this property because of the pool and hot tub, but the hot tub only worked properly 1 day of our stay. The continental breakfast didn't have many options and no changes to the menu daily, very disappointing
Jennifer
We come every year for our anniversary and love the rooms but this year, our room was a bit run down. Toilet paper holder falling out of the wall, corner stripping fell off the wall during the night and scared the heck out of us, kitchen faucet not connected to the counter, and one of the pendant light bulbs was burnt out.
Connie
Very friendly and clean!
Nayda
The room was nice and clean but the sad part was the air conditioning waking me up all night. The noise was so loud and it woke me up a few times during the night. The bed was very uncomfortable, the mattress was so hard it was a nice and comfy bed like we were expecting. Not staying at that hotel ever again
carol
Needs tlc
Have stayed here since it opened. Hotel is getting run down
KERRY
Had to request pool towels both nights. The second night they didnt have any so they gave us bath towels...hhhmmm.
Claudia
The room was nice, but the TV kept disconnecting every night and needed the maintenance guy to restart every morning. My husband gets up at 5:30 am and did not want to bother the front desk at that time so he ended up sitting without it in the morning.
Allison
Eh
Inside broken door to pool. Courtyard door from pool to hotel key card entrance broken. At 4am, our hotel room emergency light kept flashing and woke me up. I doubt this is customary.
Verified traveler
Highly recommended!
We had a very nice stay. It was clean and comfortable. The kitchen had some nice amenities including dishes, glasses, mugs, silverware, and pots/pans, and the bed and pillows were cozy. The shower worked well, and the provided soap/shampoo/conditioner was appreciated. The big screen TV was also very appreciated after a busy day. The complimentary breakfast was delicious and had some nice choices. Highly recommended.
Dolores
Breakfast space was tight and ends at 9am on weekdays, but offered a decent variety of foods. Rooms were clean and spacious, although the lack of any USB ports was annoying.
Olga
Clean
Kina
The staff wasn’t helpful at all and rude. The building looks ran down and the cost was too much for what we got. Never again
MaryAnn
Maintaining Strong Customer Service, Cleanliness
We first stayed at Emerald Event Center about four years ago when it was new. It was great to see the high standard of cleanliness, comfort and amenities has not diminished. Very friendly, professional staff. Room was spotless. Breakfast (included) was always a nice touch and remains so w/good (and healthy) options.
Reginald
The hotel was nice, breakfast was good, and the hotel staff was pleasant. HOWEVER: 1) We reserved a suite with 1 king and 2 queens. We received 1 king and 1 queen. 2) We couldn’t use the sofa bed because it had a large blood stain!!! 3) When we reported the biohazard to staff the next day, they moved us to a suite with 1 king and 2 queens (which is what we should have received in the 1st place), but the sofa was worn down and uncomfortable to sit on, and the shower was not in the best shape.
Vickie
Everything was enjoyable. I would like to see a few more handicap parking spaces
Shirley
I was quite disappointed that i wasn't offered the option of a military discount or senior citizen discount at time if making reservation. It should have been offered as we are both senior citizens and military.
stephanie
I was very disappointed because my main reason for choosing the Residence Inn, and paying a little more, was for the hot tub. Upon arrival after a long drive there was a sign at the front desk saying the hot tub was out of order. Other than that, it’s a great hotel.
William
I booked March 13 for a May 21 overnight. Expedia required that I pay up front which I did without questioning. When I arrived last Saturday night, I had to pay again!!!! Now, I've paid twice! Once in March and again on May 21. I was over 500 miles from home with no other options except maybe sleeping in their parking lot so I was without choice. Not happy with Expedia or the idea of dealing with my card company and you since my card was billed in the April billing!!!
HANS
Beware of the pet fee
The hotel and our stay were fine. Hotels.com lists it as pet friendly. The hotel does accept pets, however, be aware that it charges a pet fee of $110 (after taxes), an amount that definitely put a damper into our enjoyment of our stay.
Wendy
Note that this is a newer facility, so everything was neat and clean. The lobby bar was a refreshing perk after a long day. The room was great, but maybe instructions for how the (we found out later) automatic curtains work would be helpful for those on the east side of the building. Parking was free on a flat lot around the hotel, an incentive for us as we had looked at downtown Cleveland, but parking was $40 per day. This location fit all our criteria, and we would recommend. Quick 20 minutes to the Rock and Roll Hall of Fame.
Noe
Simple Stay
Always a good Hotel! Other than some guests had their kids riding their power wheels down the halls. Not sure how they got them past the staff.
Thomas
We were in town for the day and spent the night at this establishment. It was a great experience. It was clean. The staff was courteous. Breakfast offered a wide variety. If I am in Cleveland again, I would like to stay here again.
HethHeth21
They need to fix the bottom of the hot tub.
Kelly
Checked in after 9 pm on a Tuesday, staff was nice and attentive. Clean quiet room. Comfy beds. Decent free breakfast. Conveniently located close to work……Will stay again when wife kicks me out😉
Verified traveler
Neighbor trouble
We were directly next to a large group who were screaming and singing and partying, ended up physically fighting each other and got the cops called on them. The entire hotel was awoken by alarms in their rooms for 30 minutes at 2 in the morning because these selfish people decided their night was more important than anyone else’s. Not to mention it was a connecting room, there was a dead bolted door in our room connected to theirs which is a safety issue to me when they were throwing each other and other things against that door.
Dan
The front desk staff was super helpful.
Alexis
The upbeat personalities.
Heather
Nice facility
William
We always love staying here. Very nice property and rooms. Love the bed and especially the pillows!
CYNTHIA
Convenient location to our event.
Sorrelle S
Room had rice on couch. There was hair behind the bathroom door. No one wore a mask-
Ohio probably doesn’t require it.
Ohio probably doesn’t require it.
Abhishek
Nice hotel for family
The hotel is maintained very well and the staff were friendly. I would definitely love to come back. The only suggestion is to install electric car chargers in the partaking lot, so it’s very convenient for electric vehicle owners .
Dan
Nice Hotel
Nice Hotel, good amenities. Close to Avon and Westlake shopping.
Kathleen Ross
We found the room dirty when we checked in. Smudges all over the cabinetry and appliances, mildew around sinks and bath. A dirty sock left-over from former guest. A crayon under the bathroom sink.
Verified traveler
Enjoyed my stay
Staff was friendly. Room was clean. The lady that worked the breakfast station was especially nice. I had plenty of work space.
Nigel
Tye breakfast could be much better waffles wasn't done all the way... and never received the towels i requested for.
Harrison
Sara and Harry
Easy access , kitchen amenities excellent I had been working for a day and the desk are more confortable than my office , you find everything is need it . Lay out of the room , kitchen and bathroom very good
Jared
Would stay again.
Room was nice but small. Expected bigger. Staff were very nice. Pool was meh.
Terri
Spacious room. Very clean and comfortable.
My husband and I and our puppy drive across the country looking for nice pet friendly hotels. This was one of the nicest at this price point.
My husband and I and our puppy drive across the country looking for nice pet friendly hotels. This was one of the nicest at this price point.
Jadean
I liked the larger room..much more comfortable. Washcloth was dirty and could only get one…there were 2 of us. Breakfast only til 9am on Monday😕
Rickelle T
Love the king suites !!
Dianne
Our 2 night stay was great! Hotel was very clean and comfortable. We would definitely stay again.
Location & surroundings
Residence Inn Cleveland Avon, Emerald Event Center
33040 Just Imagine Drive, Avon, United States
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Residence Inn Cleveland Avon, Emerald Event Center
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