Name: Extended Stay America Cleveland Airport North Olms
Address: 24851 Country Club Blvd, North Olmsted, 44070, US

6/10

Pleasant

11 Jul 2026

Mary-Jon

Convenient location for our needs, which were an overnight stay near North Ridgeville with the ability to cook for ourselves. Near the Rocky River Reservation and Great Northern Mall, which was an added bonus. Staff were kind; facilities were dated and not super clean. Just okay.

Family_with_children

8/10

Excellent

07 Jul 2026

Richard

It was ok for a one night stay near the airport. Nothing to write home about. But nothing bad to report, either. Although I felt like I needed a legal firm and 2 weeks to review the check-in form.

Partner

8/10

Excellent

05 Jul 2026

Rayshunda

Very big

Family_with_children

4/10

Poor

23 Jun 2026

Sandra

Needs renovation desperately.

Right off of 480 and shopping mall and Walmart in walking distance.

Partner

10/10

Exceptional

20 Jun 2026

Debra

pleasant wirkers

Family

10/10

Exceptional

20 Jun 2026

Héctor

El personal muy amable y atento
Gracias

Self

4/10

Poor

19 Jun 2026

Katie

Our first room smelled horribly of urine. We were switched to another room that smelled better but was severely in need of some renovating. Chipped counter tops, musty smell, stained towels, etc. There is also plastic on the beds which made for a noisy night’s sleep!

Friends_and_family Family

4/10

Poor

17 Jun 2026

Scott

Bed in a bag was not acceptable. No ice in hotel very strange. Will not stay again.

Self

2/10

Poor

07 Jun 2026

Issa

I had a terrible experience staying at this property and checked out a day early because the conditions were unacceptable.

When we requested clean towels, staff told us they were out of towels and suggested that we use the towels we already had, wash them ourselves, and bring them back. I have never experienced anything like that at any hotel or rental.

The room was filthy and had a strong odor that smelled like animal waste. The sheets had yellow stains, and we found what appeared to be mouse droppings. There were also cigarette butts and weeds around the property, showing a complete lack of maintenance and cleanliness.

The bedding was uncomfortable, and there appeared to be animal hair or padding under the sheets. We could barely sleep during our stay.

The environment felt unsafe and extremely noisy. People were hanging out in the hallways late at night, talking loudly, arguing, and fighting. The noise continued throughout our stay.

The staff were rude, unprofessional, and showed no concern when issues were brought to their attention. This property is not clean, not safe, and not suitable for a comfortable night’s sleep.

I would not recommend staying here and would never return.

Friends_and_family Family

4/10

Poor

07 Jun 2026

Lena

The exterior looks clean but when we walked into the room there was a bad smell. I am not sure if other rooms smelled like this but I even woke up from sleep and was hit with the bad smell.

Friends

8/10

Excellent

05 Jun 2026

Craig

Lots of parking

10/10

Exceptional

24 May 2026

Edward

The rooms were nice beds were comfortable microwave stove big refrigerator. Everything you’d want so you’re staying more than a day.

Family

6/10

Pleasant

17 May 2026

Carl

The 1st room we were given was horrible smelled of Pot. We stayed in it 1 night, mentioned it to Dixon the next morning that it wasn’t us & didn’t want us to get in trouble from it. He came, up & gave us a different room immediately! He was so kind. Zach the 2nd shift guy was great as well, got us a coffee pot & other essentials. These 2 made our stay pleasant.

Partner

2/10

Poor

17 May 2026

Hersh

Bad customer service

10/10

Exceptional

15 May 2026

Concetta

We have stayed here every time we go to Ohio and I will continue to stay it is always so clean and staff are nice.

Partner

8/10

Excellent

11 May 2026

Andria

Friendly staff

4/10

Poor

10 May 2026

Lauren

Needs to updated. Bedding not clean and smelled like chemicals. No amenities.

Friends_and_family Family

2/10

Poor

08 May 2026

Charles

Was charged for a full week after immediately cancelling

10/10

Exceptional

08 May 2026

Michelle

It was a very nice

Self

8/10

Excellent

01 May 2026

Tracie

Not fancy but roomy and adequate. Great value.

4/10

Poor

27 Apr 2026

William

Propriety is rundown. Initial room had broken bathroom door, broken toilet sit. Moved to another room. No hot water two mornings of a three day stay. No response from clerk when I checked out.

Self

10/10

Exceptional

20 Apr 2026

Marion

Parking felt safe, room clean bu

8/10

Excellent

09 Apr 2026

Sheldon

Clean room

Self

2/10

Poor

15 Mar 2026

Joseph

The staff was friendly but the room was bad and the heat could not be controlled the bed was very uncomfortable

Self

10/10

Exceptional

15 Mar 2026

Kenny

I enjoyed my time with my lady

4/10

Poor

15 Feb 2026

An

Room is dirty. The kitchen has grease dripping down from exhaust hood. Exhaust filter is seemed never been cleaned. Not sure why, but the smoke alarms are wrapped up with plastic bags. When I was waiting to check in, there is a guy, look more like homeless with scooter ran in the hall way. I would say, this place is more like a low income apartment rather than hotel. There isn’t hair dryer in the room, I called to front desk and was told, no hair dryer at all. lol

Friends_and_family Family

10/10

Exceptional

01 Feb 2026

Michael

Everything was great!

Business Self

10/10

Exceptional

30 Dec 2025

Chris

Clean

Leisure Partner

2/10

Poor

30 Dec 2025

Melvin

Bed slept in and solid, had to change my own bed sheets, no follow up room service the following morning and heard NOTHING from management.

Leisure Family

8/10

Excellent

13 Dec 2025

Thomas

Room was clean. Staff was helpful

Leisure Self

10/10

Exceptional

27 Nov 2025

Gerard

Nothing to add. Ny stay was good, staff responded to all my questions and were always pilite

Self

10/10

Exceptional

21 Nov 2025

Chris

Very nice

Leisure Partner

10/10

Exceptional

03 Nov 2025

Gadir Sadik

No complaints

Friends_and_family Family

10/10

Exceptional

23 Oct 2025

Robert

Yes

8/10

Excellent

17 Oct 2025

Eva

Staff friendly and responsive. Beds comfortable and room location quiet. Microwave rusty and needing replace. Side and rear of property were in need of cleaning up trash and dog feces. Apparently most guests are not utilizing poop bags.

Self

4/10

Poor

15 Oct 2025

Lucia

I did not ask for cooking utensils. Stove and fridge were clean

Business_and_leisure Self

6/10

Pleasant

11 Oct 2025

Tammy

Kitchen ok, room not clean lots of families living there

Leisure Family

6/10

Pleasant

09 Oct 2025

Rares

Okeish place. Not the cleanest

Partner

2/10

Poor

06 Oct 2025

Paul

Horrible experience, hair found in shower wall before our shower. Old food in fridge with eggs. Found dirt all over bead frame over head. Floor and carpet was sticky when we entered, not cleaned at all. Heard loud banging on door twice and believed somebody was trying to break in. Felt unsafe and left at 1am to sleep in car somewhere else. Found out next day I got two separate charges for two rooms when I only paid for 1 room still awaiting response from hotel. Will never bring my family here again.

Leisure Family

10/10

Exceptional

05 Oct 2025

Jerry

Rooms were very clean. Staff was pleasant to work with. Plenty of parking. Great place

Partner

8/10

Excellent

27 Sep 2025

Andrea

Vacation

Overall a nice hotel and cheap. Close to so many stores (walmart, target, etc) and the mall. I would stay again. Room was clean. Only downside was the shower was clogged. I forgot to say something to the front desk. I was in a hurry to leave so that's my bad.

Partner

6/10

Pleasant

26 Sep 2025

Shane

Bed had a sink hole in it.
Shower was missing the shower curtain.

Partner

8/10

Excellent

22 Sep 2025

Sondra

Very clean!

Partner

4/10

Poor

16 Sep 2025

daryl

The lobby had an odor. We had to wait almost 10 minutes for someone to come to the front desk. A woman in a crop tank top and short shorts said \"he'll be down in a minute\". No professionalism. The bed was absolutely horrible and my back still hurts from sleeping in it. I woke up at 6am and drove home.

Partner

4/10

Poor

14 Sep 2025

Felicia

Don’t think we will stay here again…. Was just a short stop for us but it was not clean.

Leisure Partner

2/10

Poor

01 Sep 2025

Raul

The reason you stay at an Extended Stay America is for the kitchen, but it does you no good if they have no plates, utensils or cookware in your room. They straight out told me to go buy some, as they were not going to have enough for everyone. The staff is rude and unaccommodating, not sure if that is due to the mismanagement of the property but, they need to fix that fast. The property is aging and not kept up. Will never stay at an Extended Stay America in Cleveland again, I have tried them twice and they have done nothing but disppoint.

Leisure Family

10/10

Exceptional

27 Aug 2025

Rebecca

Great place. Friendly staff. We were given an upgrade at no charge, which was a nice surprise. Very clean.

Leisure Partner

2/10

Poor

18 Aug 2025

Kareema

Found roaches around the room and a used bandage on the bed.

4/10

Poor

17 Aug 2025

Ryan

Got there and our room wasn’t ready once we got into our room we had dirty towels and our sheets were dirty

Leisure Partner

2/10

Poor

17 Aug 2025

Brittany

The whole facility was very dirty and unkempt. The bathroom drains didn’t drain . The air conditioners suck and make weird loud noises. The hall ways were filthy full of trash and crumbs everywhere. I understand busy but there is a difference between being busy and just lack of effort to provide clean rooms. Even the parking lot was pretty bad.

Leisure Family_with_children

6/10

Pleasant

17 Aug 2025

Greg

Close to restaurants and a mall. Facilities very worn. Breakfast area smaller than 1/2 the size of our room. Didn’t even entertain eating there.

No lobby. Very deceptive. Just a desk. Our room wasn’t ready until an hour after check in time.

No toiletries. Tiny tube of shampoo. No coffee.

Would not recommend or book again. One of the worst places we’ve ever stayed.

Leisure Family

10/10

Exceptional

16 Aug 2025

Michael

The room was

2/10

Poor

15 Aug 2025

John

Roaches and Filthy

Leisure Self

10/10

Exceptional

11 Aug 2025

Jeffrey

Good place in a pinch

2/10

Poor

10 Aug 2025

melissa

The hotel manager said she would give our money back. It’s a domestic violence Hotel the police showed up and there was a lady trying to break in. It was not a safe place for our family.

6/10

Pleasant

29 Jul 2025

Wilfredo

Rough conditions and very limited breakfast options

Leisure Family

6/10

Pleasant

27 Jul 2025

rupeshkumar

Room booked under may name was allocated to some other person without checking proper documents and details by staff. At the time of our checking other staff member allocated same room with two keys, found someone’s luggage is already there. The staff is on duty smart enough, cross checked all our details and finally allocated different room and transferred charged payment on our room

6/10

Pleasant

26 Jul 2025

SAW PHO

Floor carpet need to change

Business_and_leisure Family_with_children

2/10

Poor

26 Jul 2025

Belal

I didn't like anything at all

Leisure Family_with_children

8/10

Excellent

20 Jul 2025

JODY

The staff were very b friendly.
The property and room were run down. Clean enough but not great.

Leisure Partner

10/10

Exceptional

19 Jul 2025

Aaliyah

Good choice

Business_and_leisure

8/10

Excellent

14 Jul 2025

Deattrya

N/A

Leisure Family_with_children

10/10

Exceptional

07 Jul 2025

Aaliyah

Nice place everything close by and nice rooms

Business_and_leisure Self

2/10

Poor

03 Jul 2025

Carri D

Super Dodgy and Unsafe

I wasn't even able to check into this stay. When I arrived, there were police cars responding to some kind of incident. I went inside, but no one was at the front desk - or anywhere and I waited for over a half an hour. There was also a group of people partying in the parking lot. I honestly didn't feel safe, so I left.

Self

8/10

Excellent

25 Jun 2025

Robert

No hot water but it was a hot day anyway, so I didn’t mind.

Business

10/10

Exceptional

22 Jun 2025

Douglas

No issues at all, everything went smoothly

Leisure Self

2/10

Poor

22 Jun 2025

Shawn

Room smelled like smoke and pot. Hallways were sketchy and the beds were so uncomfortable that we left a night early so we could get sleep. People were smoking near every entrance and the hallways were dim. Whole places smelled.

Business

6/10

Pleasant

22 Jun 2025

Eileen

The hotel interior was not well kept, floors were dirty and the room smelled similar to a wet dog. Quite outdated and in need of complete renovation

Leisure Family

8/10

Excellent

19 Jun 2025

Kimberly

Front desk employee was very accommodating.

Leisure Partner

2/10

Poor

16 Jun 2025

Heather

The front desk was not welcoming, and the hotel had a weird smell to it. However the room didnt have the smell.
There was tissue laying on the floor by the bed crusty hard stain on the top blanket crumbs on the sheet when they were pulled back and a red stain on the mattress cover that you could see through the sheets. When the front desk was contacted he was not apologetic he said i had to strip the bed bring him the dirty sheets and then i had to make the bed. He was rude and not empathetic toward the situation. While in the shower the shower curtain at the bottom was moldy and dirty the tub didnt drain while showering and one of the towells were dirty.
The next day the manager was very dry but apologized. There was no hair dryer in the room or hotel the breakfast in the morning was a muffin in brown bag.

Leisure Family

10/10

Exceptional

31 May 2025

Emelda

Good

2/10

Poor

27 May 2025

Dustin

Moldy meatdkjuuu

The place was covered in mold, mildew and fungi! It damn near tripled in size when my family and I settled in for a day. Told management and they laughed in my face… went to wash laundry and it was even worse !!

Friends_and_family Family

6/10

Pleasant

27 May 2025

Yolanda

Beds need upgrading; so does all the rooms in general. TV too small for such a decent size room. Should have been a 50-60 inch TV.

Leisure Partner

2/10

Poor

19 May 2025

Steph

The manager owner is very hateful and its eextreamly dirty the rooms food on walls and very dusty and has roaches n roadents if u complain they throw u out

2/10

Poor

16 May 2025

Melissa

I was suppose to have a non-smoking hotel room. As soon as I open the door, the smoke smell was over whelming. I advised the front desk and they went to the room and applied some deodorizer. I went out to dinner and when I arrived back, the smell was worse. It was so bad it was burning the back of my throat and inside my nose. I could not stay in that room. Hotel was unable to provide any acceptable accommodations. I understand that some guest break the rule of no smoking, but when this happens, rooms need to be cleaned properly to remove the smell.

Business_and_leisure Self

4/10

Poor

14 May 2025

Verified traveler

Ok but not what they use to be...

Most Hotels/Motels that are affordable ($75 to $125 night) have gone down hill in conditions, comfort and \"attitudes\". The young lady at the front desk was pleasant and helpful, the only real positive I can offer. You could smell smoking through most areas even though it was no-smoking hotel. The place overall is worn-out, needs updating.

Friends_and_family Family

4/10

Poor

08 May 2025

Lorri

The room that we were in had mold on the tub surround. The bathroom sink stopper was broken so any amount of water in there stayed in the sink. It had a cigarette smell to it but it could have been that our room was by the exit at the side where people do smoke.
The staff was very helpful and nice though.

Friends_and_family Family

6/10

Pleasant

06 May 2025

Susan

The sweeper was never run in the hallway the whole time we were there. This hotel was really nice when we first started coming there. It is really getting run down. The parking lot needs repaved. People must not know how to read because someone was always smoking right outside the door even though there were 2 signs there no smoking. You could also smell smoke in the hallways. This will be the last time we stay at your hotel.

Leisure Partner

6/10

Pleasant

04 May 2025

Samuel

I stayed two nights here. The first room they put me in smelled like something died in it. I explained it to the receptionist and they gave me a new room right away. The new room was fine.

The staff were nice, but they seemed overworked. A couple times I had to wait by the front office for someone to talk to for up to 15 minutes. Seems like management needs to hire more folks.

Business Self

6/10

Pleasant

02 May 2025

Jackie

Room was nice but did not look like picture. The hotel smelled like weed. People vaping in lobby. Chair in room was broken. Couch had stains

Friends_and_family Family

8/10

Excellent

28 Apr 2025

Steven

Bed

Room was clean only issue king bed to close to window not easy getting in bed and out.

Friends_and_family Family

8/10

Excellent

27 Apr 2025

JOHN

none

Business Self

10/10

Exceptional

26 Apr 2025

Steph

Extended Stay this particular one is wonderful hotel is great and they take care of you and your needs I don't recommend the other extended stays with this one I do

Leisure Family

10/10

Exceptional

17 Apr 2025

Kinsey

The front desk girls were so sweet & helpful

Leisure Self

4/10

Poor

06 Apr 2025

Jaldhi

Light was not working rooms was not vacuumed
Smelling corridor and room

8/10

Excellent

30 Mar 2025

Chirag

The breakfast was too limited. The bathroom didn’t have shower curtains. The rooms are too old and needs to be upgraded.

Business_and_leisure Family_with_children

4/10

Poor

30 Mar 2025

Christopher

Price was fairly good. Water was turned off for maintenance one night, ahead of notified. No hot water for shower next morning. No coffee in room. Hair in 2nd shower and hair balls behind kleenex box in same bathroom.

Leisure Friends

10/10

Exceptional

28 Mar 2025

Darnell

Great stay

8/10

Excellent

14 Mar 2025

Luis A

a good place!

Leisure Family

10/10

Exceptional

11 Mar 2025

Hady

Very spacious suite..

Excellent space, two full washrooms for the suite, and comfortable beds, and a kitchen. Very impressive and clean.

Friends_and_family Family

8/10

Excellent

19 Feb 2025

Katelyn

Room was large and beds were comfortable but it was kind of dirty. There was a plate in the microwave with old food on it and several scraps on the floor. Fine for the price.

2/10

Poor

15 Feb 2025

Adam

Don’t stay

The room was large but housekeeping was minimal. Fridge with old food left, trash in corners, others clothes under furniture. We spoke to front desk on 2 different occasions who advised we would receive a call and refund but nothing happened.

6/10

Pleasant

25 Jan 2025

Richard Marvin

This location was close to the airport, and provided adequate housing for a 2-week stay. Has happens with many extended stay properties, this becomes an apartment building for the unhoused. Some residents have been there more than 2 years. Some clearly are in the social services and mental health systems. Cleaning the room only once in two weeks is not enough, but I think they are short on help. I never really understood taking dirty linens to the front desk to switch them out for clean. I guess if I needed to exchange them quickly, this provided a chance to do so. Personally, I enjoyed the grab and go breakfast selections. I went to a local store in picked up some berries for my oatmeal, and some other fruit to have on hand. It was fine for what I needed: a place to stay for 2 weeks that didn't cost an arm and a leg. Thank you.

Business Self

6/10

Pleasant

15 Jan 2025

Paula

You don't want to hear what I observed

Leisure Self

4/10

Poor

13 Jan 2025

MARK

The room was clean, but there was garbage and the smell of weed in the hallways. Running in the hallways and slamming doors until 2am. Staff was friendly.

Leisure Family

4/10

Poor

08 Jan 2025

Mohammad

Checked in couple of times, each time I have average waiting time of 10 min for receptionist to show up. My first stay was OK in the third floor, the second was terrible with room door issues to open and noise from neighboring rooms and I saw a dog running in the hallway from its owner, it was like a circus.

Business Self

2/10

Poor

01 Jan 2025

Mon'Jinae

Worst Hotel

6/10

Pleasant

27 Dec 2024

Heather

Very reasonable.

Leisure Partner