Name: Extended Stay America Cleveland Westlake
Address: 30360 Clemens Rd, Westlake (oh), 44145, US

8/10

Excellent

01 Aug 2026

Gary

It just smelled horrible

2/10

Poor

28 Jul 2026

Joe

Not upkept at all. Pretty gross. Never again

2/10

Poor

24 Jul 2026

Neal

I'm happy that this hotel allows pets. Also has free parking. The hotel needs to work on cleaning the floors and the outside of the property.

4/10

Poor

22 Jul 2026

Kathie

It was clear this is a facility for people who need a place to stay long-term.it felt run down and not safe. It was quiet and a good location.

4/10

Poor

12 Jul 2026

Martha A

This place badly needs to be updated. Smells horrible. Asked for a non smoking room and didn’t get one. Stoppers missing in both sinks. Would not recommend. Would not stay here again. Breakfast is a joke. Very disappointed.

Self

6/10

Pleasant

10 Jul 2026

Michel

no breakfast, staff excellent et clean room

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Linda

Perfect location to access hwy 90. Quiet area, nice dining nearby. Had everything we needed. Liked white bedspread without heavy comforter.

Partner

2/10

Poor

25 Jun 2026

Rachel

Toilet did not work when we came in and had no maintenance to fix it, rooms and hallways smelled of cigarettes

6/10

Pleasant

21 Jun 2026

Lindsay

The room was very spacious which was nice. The hotel could really use some updating. Rugs need to be replaced. The restroom in the lobby was not able to be used. The cart for luggage was broken and hard to use.

6/10

Pleasant

19 Jun 2026

Roberta

The room was ok. It had a bit of a smell, the air conditioner made noise when it turned on and the kitchen floor was greasy. It was better than the Red Roof Inn.

Family_with_children

10/10

Exceptional

16 Jun 2026

Glynnis

Nice room. We got a king bed and kitchenette which included a stove, full fridge, microwave, sink and island. The room was spacious for two people comfortably. The location is also nice. I would come again to this location

Partner

4/10

Poor

11 Jun 2026

Lauren

Our room had a pungent odor. The hallway smelled strongly of urine. Our two requests to the staff went unanswered. There was no hairdryer in the room.

Friends_and_family Family

6/10

Pleasant

11 Jun 2026

Robert

Unfortunately, the kitchen sink was never wiped down or washed before I arrived. There are no garbage or trash cans to be found. When I walked, the floor was tacky.

2/10

Poor

05 Jun 2026

Tracey

The breakfast was coffee and tea and oat meal packs. They had roaches in the laundry room. They stove was very nasty as well as the oven. The fridge was ok and the staff was nice

Family_with_children

6/10

Pleasant

28 May 2026

Lisa

Outside looks nice. Bed was comfortable. Inside very drab. It smelled stale like previous food that had been cooked. Toilet was not attached to the floor. Breakfast was very minimal and coffee was not great. It was inexpensive compared to others in the area which and we needed it for just one night. Will not stay again.

Partner

6/10

Pleasant

24 May 2026

SOLOMON

Unfortunately, this was not great. First there were too many unsavory smells here. The lobby looked fine, but the elevator smelled unclean and was. The carpeted hallways of floors 1 and 3 were not clean or vacuumed properly - debris and hair. The hallway itself en route to our room had a collection of foreign, musty smells emanating from the various rooms. Finally, our room smelled like a French fry. The room itself was clean, shower was good. We opened the window and used an air freshener thrn it was fine. We asked for plates, utensils, cups, coffee mugs and politely got them. However, contrary to the posted sign in our room, coffee makers were not available. When we asked the very nice man at the desk he replied that coffee makers had been phased out 2 years ago! There was one tiny shampoo bottle for two of us. We asked again the nice man at the desk and he generously gave us several more. The shower in was nice, clean towels and plenty of them, but the kitchen area floor was grimy and again, the carpet not pleasant. TV was more than sufficient, The breakfast was paltry: packaged muffins, granola bars, instant oatmeal pkgs, no dried cereal, fruit or cold water. Coffee bar for breakfast was not up when I went downstairs a little after 9. Myself and another guest asked for it and the very nice morning desk clerk complied after 10-15 mins. I don't think I would stay again unless I see reviews which correct these shortcomings. $160 doesn't seem to buy very much anymore.

Partner

4/10

Poor

11 May 2026

Aaron

Hotel is dated but not bad. Staff was nice friendly lady at the front counter. Weird smell in the lobby but not too bad. Took the elevator to the second floor where our room was and when the doors opened I was taken back by the suffocating smell of cigarettes and fried chicken. If we stayed two nights I probably would have picked up a can of febreeze and left it for them. Our room wasn’t bad, the couch was taped together and there was still a stale chicken/cigarette smell but it was manageable. Location was nice feels like a safe area. It’s a cheap hotel and you get what you pay for. Didn’t see a breakfast when we checked out.

Partner

4/10

Poor

18 Apr 2026

HEATHER

The bed was hard and the pillows were paper thin. I asked for extra pillows and they said they didn’t have any.

Partner

4/10

Poor

12 Apr 2026

Gracie

The whole place smelled smoky and damp. There was NOT breakfast. Booked a room with one queen bed, was given a room with two double beds. There wasn’t a drain stopper in the tub and the clerk said they don’t have any.

Partner

6/10

Pleasant

10 Apr 2026

Britt Noble

Didn't eat but parking was okay

6/10

Pleasant

08 Apr 2026

Marlee

Pet-friendly rooms without carpeting and on the first floor. Welcoming and nice staff. Main hall and lobby clean but rooms were not well cleaned at all. Socks and filth under the bed, floors did not appear to have been mopped, and not all areas were cleaned.

4/10

Poor

05 Apr 2026

kane

Ac unites should be replaced or maintained

6/10

Pleasant

21 Mar 2026

Birgit

Weird set up of room, spacious, breakfast kind of sad

10/10

Exceptional

01 Mar 2026

Celia

room was clean, & quiet. but it kinda smelled like wood and cigarettes lololol.

Partner

2/10

Poor

28 Feb 2026

Eric

Bed bugs & dirty sheets

2/10

Poor

06 Feb 2026

Monica

Dirty. Bad smell.

Leisure Family

10/10

Exceptional

05 Feb 2026

Matthew

Great staff and a very clean room.
No complaints. A solid 5 out of 5 stars all around!

Leisure Self

8/10

Excellent

24 Jan 2026

Sarah

The room was spacious and the bed was clean and comfortable. The room could be a bit cleaner and our TV remote did not work in front desk. Couldn't help with that. Overall for the price, I would recommend it.

Friends_and_family Family

2/10

Poor

08 Dec 2025

Ned

Room next door was loud past 11pm and continued to be loud after notifying front desk 3 times. Loud music until 4am / no help from staff. Night side table was dirty and found garbage inside drawer. Room and hotel needs overhaul. Front desk clerk was the manger at checkout wasn’t aware of the noise complaint but told us excessive noise last 11pm is unacceptable. If you want a quiet night sleep go somewhere else. Be prepared to stay in an old hotel & room I strongly suggest not staying here. We won’t be back.

10/10

Exceptional

06 Dec 2025

Luz

Yes the stay was really good

Partner

4/10

Poor

29 Nov 2025

Perry

Not cleaned properly unless that is their normal standard.

Partner

10/10

Exceptional

02 Nov 2025

Jody

The room was awesome it was clean it was spacious . The staff was friendly.

Partner

4/10

Poor

25 Oct 2025

Debra

Not impressed.

10/10

Exceptional

17 Oct 2025

Aiman

The front desk, stuff door, very friendly and professional and it was a very easy process didn’t take long at all

8/10

Excellent

16 Oct 2025

David

EZ access

4/10

Poor

25 Sep 2025

Renee Marie

I don’t recommend unless perhaps you’re staying long term, have an inexpensive rate & you intend on buying all food including coffee. Amenities are free parking & friendly staff.

Business Self

4/10

Poor

08 Sep 2025

Monique

I had particular requirements for my room. I needed a kitchen and I had a price requirement. Both were met. The staff were incredibly nice and kind, easily reachable and answered all my questions easily. However, this is not a property I'd stay at again. While the rooms were clean, for the most part - the floor could've used more sweeping and mopping, they were dark and had only a small window for light. Not many upgrades made any time recently, and the stove in the unit didn't work well (took me 20 - 30 minutes to brown sausage in a pan, no joke). I needed a full kitchen and while it did have an oven, the stove gave me no hope that the oven would work either. The walls were incredibly thin so I heard housekeeping outside my door and in the hallway as well as my neighbor upstairs. The area was walkable though, and had beautiful trees so I did walk a bit. There was a yoga studio right across the street and a Trader Joe's just up the way.

Leisure Self

10/10

Exceptional

02 Sep 2025

Shannon

Rooms were spacious and clean

Leisure Family

4/10

Poor

31 Aug 2025

Kevin

Ugh

This place is in dire need of a remodel. Would not stay here again.

Friends_and_family Family

2/10

Poor

30 Aug 2025

Verified traveler

Smelt like old cigarettes.
Very dirty rooms.

Friends_and_family Family

10/10

Exceptional

23 Aug 2025

Elizabeth

Satisfied

Yes thee establishment on Clemens Extended Stay was truly fantastic. The people place and all amenities are up to part. Thank you 🌷 Extended Stay on Clemens Rd. Westlake.

Self

2/10

Poor

16 Aug 2025

James

Room smelled like cigarette smoke

Leisure Family_with_children

2/10

Poor

10 Aug 2025

Terri

Horrible

Business_and_leisure Family

2/10

Poor

18 Jul 2025

Melissa

Our check in was slow. The hotel room was run down and not clean. Linens were clean, but floors, walls, bathroom, and kitchen were dirty. Overall the place was rundown. When we found what seemed to be a bed bug in the morning, the front desk attendant met us with annoyance. They were rude and asked, \"what do you want us to do?\". Only as an afterthought did they come up to the room after we were trying to get ready to leave. We weren't left with many options booking last minute. However, id wished we'd have booked a more expensive hotel and saved ourselves headaches and worries.

Leisure Family_with_children

6/10

Pleasant

16 Jul 2025

Yvonne

Need ro upgrade appliances

Business

10/10

Exceptional

14 Jul 2025

Sherri

Large suite, comfortable beds very nice stay. Will stay again

Leisure Partner

6/10

Pleasant

02 Jul 2025

Jay

N/A

Leisure Partner

6/10

Pleasant

12 Jun 2025

Oscar

The area of the hotel is very nice, lots of restaurants and even a grocery store. Staff was friendy and very helpful.
The hotel itself was not the cleanest unfortunately, hallways had a bad smell so did the elevator. Had to switch rooms too due to first room not being cleaned properly and smell of cigarette.

Business

6/10

Pleasant

09 Jun 2025

Heath

Unfortunately our room was not cleaned very well. There were dirty towels under the bed. The floor seemed very dirty.

Leisure Family

2/10

Poor

25 May 2025

Linda

The room was dirty. The above was awful with Burned stuff inside. The floors were dirty, the walls had stains and the bathroom had hair on the floor. Sorry the area is great but the room we got was no even enough to consider a one star.

Business_and_leisure Family

6/10

Pleasant

07 Apr 2025

megan

For the price the room was spacious and clean. The entire first floor smelled like wet dog. The 2nd floor smelled like smoke or pot (alternating) and the 3rd floor smelled like something cooking??? A baby was often crying and various people were arguing often. Felt like many guests were residents. No lid for coffee cups and we only got 1 plate after I begged at the front desk for him to wash one for us. Place was kind of a dump, but we only stayed 1 night so it was fine.

Leisure Family

4/10

Poor

06 Apr 2025

Jennifer

Staff was helpful

Leisure Partner

2/10

Poor

29 Mar 2025

Sierra

Not the proper dishes given for the kitchen ...had to carry dishes up to my hotel in a tote by myself..old stove...dusty rooms...none working phone with dirt and hair stuck to it. For it to be $100 a night it was worth more like 60 or less

Self

2/10

Poor

24 Mar 2025

Abdul

They would not supply kitchen utensils and desk staff was rude

Leisure Partner

4/10

Poor

14 Mar 2025

Robert

Room smelled of animal piss. A bunch of discarded food and trash was under both beds.

Business Partner

6/10

Pleasant

13 Mar 2025

Robert

Room smelled weird

Business Partner

2/10

Poor

27 Feb 2025

Marikah

A roach was found in my room! I would like a refund

Leisure

10/10

Exceptional

20 Feb 2025

Tony

Friendly and safe

Leisure Self

2/10

Poor

17 Feb 2025

Andre

This place is horrible I didn’t even stay I walked straight out

10/10

Exceptional

16 Feb 2025

Skyler

Good other than stained sheets

Friends_and_family Family

4/10

Poor

24 Jan 2025

Aurora

Not much, well not true the Asst. Manager's approach when dealing with the situation. He was completely above board and apologized and properly issued us a refund, good looking out!

Leisure Partner

2/10

Poor

19 Jan 2025

Aurora

Bathroom door doesn't close, base boards were hanging off and filthy including the floors. Other than the linens, I wouldn't consider much else to be clean. At least not to my standards. I'm immune
compromised so being in a situation that there are roaches and nothing is cleaned probably actually puts me at risk. This was an extremely disappointing experience and I've stayed at several Extended Stay America, just not this one and to say the least I won't be returning!

Leisure Partner

8/10

Excellent

09 Jan 2025

Glen

Staff was great. Room clean and comfortable. Very safe area and close to highway, shopping and restaurants.

Business

2/10

Poor

09 Jan 2025

Jessica

Stay away

My car got broken i to and robbed 360$ and my back seat was cleard out ,room smelt like nasty feet and cigarettes, they said they wenrnt responsible wouldnt even comp.me a night.no compassion what so ever .alsmost feel like they thought it was funny.never agian will i stay at this place.and if i were you i wouldnt either

Friends_and_family Friends

10/10

Exceptional

03 Jan 2025

Glen

Quiet, safe, convenient and wonderful staff.

Business Self

2/10

Poor

15 Dec 2024

TYLER R

Refund

Alex at the front desk is aware of my situation. I am requiring a refund since I did not stay. I will write a more formal review and request when I have time. I am currently moving cross country and am short on time to address this most unfortunate situation. One room had its door open so I went no further, the next room had a terrible stench from people smoking and vaping. Please refund my money and look for another letter later.

TRS

Self

10/10

Exceptional

11 Nov 2024

Akeeshea

Really Nice

Leisure

6/10

Pleasant

04 Nov 2024

Jennifer

Mike who checked is on was fantastic, but i know its an extended stay, but regardless it wasnt cool with the smell of Marijuana wafing down the halls and the loud verbal fighting, and cussing. Overall it was clean but I wouldn't walk around without socks or slippers. Being in westlake, i didnt expect that. I would have expected it closer to downtown cleveland or brookpark.

Friends_and_family Family

10/10

Exceptional

02 Nov 2024

Robert

I

Leisure Self

8/10

Excellent

28 Oct 2024

Cara

Good location

10/10

Exceptional

27 Oct 2024

Verified traveler

Clean and spacious rooms

Staff was friendly. Rooms were large, had full kitchen (although a little outdated), but clean.

Business

10/10

Exceptional

06 Oct 2024

Darius

Nice

Leisure Family

6/10

Pleasant

04 Oct 2024

Anita

Difficult to bring luggage into the hotel no assist shower was very small pillows small

Self

2/10

Poor

04 Oct 2024

Mitchell

Would not go back

10/10

Exceptional

01 Oct 2024

Jeffrey

Upon having such a hard time. Finding my reservation, I cussed the front desk guy out. Nice man. Helpful.
I realized shortly after leaving that, my reservation through the app I was using. Was booked for another hotel. I. The area. He did not deserve the tongue lashing

Business Self

10/10

Exceptional

01 Oct 2024

Nanita

Very nice

2/10

Poor

30 Sep 2024

Somyari

First room was full of unbearable smoke and scents smells. Went to report and asked for room change. Attendant switched me to 2nd room. It was late night and i needed to sleep. In the morning i discovered that tge room was very moldy. Fridge, shower knob, and the most disgusting is that the shower head was covered with mold so much that i couldn't use it for my shower. I got pictures but nowhere to upload here for everyone to see.

Business Self

4/10

Poor

28 Sep 2024

Lauren

The smell... yikes

The room smelled like someone chain smoked for 10 years, left out dirty socks, burned oil, and then burned incense to try and mask the smell. It literally made me sick staying in this room. The bathroom light was SO dim, it was pointless to even have it. nd breakfast was one flavor granola bar and one flavor muffin.

Self

8/10

Excellent

23 Sep 2024

Dianne

Couple mini vacation

The hotel is wonderful the staff was friendly and helpful. The only thing is the breakfast is a grab and go and I wish there were more options.

Partner

2/10

Poor

08 Sep 2024

Verified traveler

We ordered a room with a sofa bed and 2 queens and got two doubles and no sofa. we were also told that there would be a chair in the room and there wasn’t. Due to the inconvenience of not enough sleeping room my 80 year old grandmother slept standing up leaning over the counter because the second bed had my cousin and he’s tall and there wasn’t enough room for both of them on the bed. We woke up so sick because of all the mold in the room. The room stunk so bad. the towels didn’t even dry our bodies.

Friends_and_family Family

10/10

Exceptional

03 Sep 2024

Andrew

Accomodating, nice, and comfortable

Great room that suited our needs, accomodated us well. Loved the kitchen! Staff was really nice to us.

Friends_and_family Family

8/10

Excellent

03 Sep 2024

Brian

Old and outdated

Leisure Partner

4/10

Poor

23 Aug 2024

Chris

Stayed here 7 weeks have had no hot water at lest once a week. Elevator smells like something is dead inside.

2/10

Poor

11 Aug 2024

Rhonda

The facility should not have been opened due to the fact they were severely understaffed and was just coming off 3 days of no power due to a tornadoe. Our room was nasty and the bathroom was unsanitary. The toilets and sink clearly was not cleaned after the last guest left. Not to mention dirty comforters on the bed. Would I stay there again yes because the one staff member on site poor guy did a wonderful job making sure everything that was wrong was corrected. It was not his fault and we did not make him feel like it was. He could not do it all. Unfortunately due to that we did not stay the night and had to cut our trip short because there were no other room available due to the prior storm. My only wish is for Extended Stay to due right by me and offer me another night at my choice and location at their expense.

Leisure Family

2/10

Poor

11 Aug 2024

Evangelos

The smell is terrible.
Like a stable.

Leisure Family

8/10

Excellent

10 Aug 2024

It's Me

Good, clean facility. Easy access to the freeway.

Leisure Partner

2/10

Poor

05 Aug 2024

christine

Rundown, dirty, no kitchen supplies. Entire premises appeared to be a low income housing residence. NOTHING else in Cleveland and surrounding areas available or would have left.

2/10

Poor

04 Aug 2024

Shobhit

Toilet did not work for the whole time we were there. They did not fix it because they dont have any maintenance in weekend. Front office people has no courtesy, just being rude. Please avoid at every cost.

8/10

Excellent

04 Aug 2024

demitrius

Love the serhice

10/10

Exceptional

01 Aug 2024

demitrius

Great place to start very comfortable

Business_and_leisure Self

10/10

Exceptional

29 Jul 2024

demitrius

Great place

Business_and_leisure Self

8/10

Excellent

28 Jul 2024

Justin

The only thing that wasn’t ideal was the bathroom the shower wouldn’t drain properly so short showers and countertops had paint and cigarette burns on them in the bathroom

Business_and_leisure Friends

4/10

Poor

27 Jul 2024

Laura

The condition of the room was terrible. The kitchen was not stocked and when we requested some utensils and dishes they handed my sister a laundry basket for her to take up to the room. When I unloaded the basket, every single dish, cup, and pan was dirty, filthy dirty. We immediately returned them and they brought clean ones up to the room. There was a dishwasher but they had no detergent for it and gave me a few packets of dishwashing detergent but no sponge or towel, no paper towels either. There was an inch thick of dust on all the lamps and headboards. The phone was inoperable too.

Leisure Family

8/10

Excellent

27 Jul 2024

demitrius

Very nice people n clean rooms very attentive8

Business_and_leisure Self

2/10

Poor

24 Jul 2024

Andrew

Staff doesn’t seem to care very much

The power went out at the hotel for a bit, and then when it came back on, the internet never came back. Every other hotel on the block had it, but our hotel just couldn’t figure it out and had no explanation. And they didn’t seem to care. I lost major work cred and time.

Friends_and_family Family

2/10

Poor

23 Jul 2024

Verified traveler

Our room was so dirty. I would not recommend staying here. The whole place seemed in disrepair and in dire need of cleaning!

Business

2/10

Poor

23 Jul 2024

Mohamed

Ery bad

10/10

Exceptional

22 Jul 2024

Candy

It was a nice place to stay.

8/10

Excellent

22 Jul 2024

demitrius

Staff is friendly very helpful establishment smells clean n inviting when u come thru the entrance communication is excellent

Business_and_leisure Self

2/10

Poor

20 Jul 2024

KIMBERLY

Never again

Ordered king room got queen room .No coffe maker was told they didnt have any.no pots and pans they did not have. Room smelled like an old basement had to buy a candle. Mentioned it to the counter and said we had no more rooms. Not at all what i expected woke up early and ran out.my wife and i travel alot and i have stayed at some crappy hotels ,but atleast they had a coffee maker in it elevator was broke the next morning as well

Partner