Extended Stay America Cleveland Westlake

10/10

Exceptional

01 Mar 2026

Celia

room was clean, & quiet. but it kinda smelled like wood and cigarettes lololol.

Partner

2/10

Poor

28 Feb 2026

Eric

Bed bugs & dirty sheets

2/10

Poor

06 Feb 2026

Monica

Dirty. Bad smell.

Leisure Family

10/10

Exceptional

05 Feb 2026

Matthew

Great staff and a very clean room.
No complaints. A solid 5 out of 5 stars all around!

Leisure Self

8/10

Excellent

24 Jan 2026

Sarah

The room was spacious and the bed was clean and comfortable. The room could be a bit cleaner and our TV remote did not work in front desk. Couldn't help with that. Overall for the price, I would recommend it.

Friends_and_family Family

2/10

Poor

08 Dec 2025

Ned

Room next door was loud past 11pm and continued to be loud after notifying front desk 3 times. Loud music until 4am / no help from staff. Night side table was dirty and found garbage inside drawer. Room and hotel needs overhaul. Front desk clerk was the manger at checkout wasn’t aware of the noise complaint but told us excessive noise last 11pm is unacceptable. If you want a quiet night sleep go somewhere else. Be prepared to stay in an old hotel & room I strongly suggest not staying here. We won’t be back.

10/10

Exceptional

06 Dec 2025

Luz

Yes the stay was really good

Partner

4/10

Poor

29 Nov 2025

Perry

Not cleaned properly unless that is their normal standard.

Partner

10/10

Exceptional

02 Nov 2025

Jody

The room was awesome it was clean it was spacious . The staff was friendly.

Partner

4/10

Poor

25 Oct 2025

Debra

Not impressed.

10/10

Exceptional

17 Oct 2025

Aiman

The front desk, stuff door, very friendly and professional and it was a very easy process didn’t take long at all

8/10

Excellent

16 Oct 2025

David

EZ access

4/10

Poor

25 Sep 2025

Renee Marie

I don’t recommend unless perhaps you’re staying long term, have an inexpensive rate & you intend on buying all food including coffee. Amenities are free parking & friendly staff.

Business Self

4/10

Poor

08 Sep 2025

Monique

I had particular requirements for my room. I needed a kitchen and I had a price requirement. Both were met. The staff were incredibly nice and kind, easily reachable and answered all my questions easily. However, this is not a property I'd stay at again. While the rooms were clean, for the most part - the floor could've used more sweeping and mopping, they were dark and had only a small window for light. Not many upgrades made any time recently, and the stove in the unit didn't work well (took me 20 - 30 minutes to brown sausage in a pan, no joke). I needed a full kitchen and while it did have an oven, the stove gave me no hope that the oven would work either. The walls were incredibly thin so I heard housekeeping outside my door and in the hallway as well as my neighbor upstairs. The area was walkable though, and had beautiful trees so I did walk a bit. There was a yoga studio right across the street and a Trader Joe's just up the way.

Leisure Self

10/10

Exceptional

02 Sep 2025

Shannon

Rooms were spacious and clean

Leisure Family

4/10

Poor

31 Aug 2025

Kevin

Ugh

This place is in dire need of a remodel. Would not stay here again.

Friends_and_family Family

2/10

Poor

30 Aug 2025

Verified traveler

Smelt like old cigarettes.
Very dirty rooms.

Friends_and_family Family

10/10

Exceptional

23 Aug 2025

Elizabeth

Satisfied

Yes thee establishment on Clemens Extended Stay was truly fantastic. The people place and all amenities are up to part. Thank you 🌷 Extended Stay on Clemens Rd. Westlake.

Self

2/10

Poor

16 Aug 2025

James

Room smelled like cigarette smoke

Leisure Family_with_children

2/10

Poor

10 Aug 2025

Terri

Horrible

Business_and_leisure Family

2/10

Poor

18 Jul 2025

Melissa

Our check in was slow. The hotel room was run down and not clean. Linens were clean, but floors, walls, bathroom, and kitchen were dirty. Overall the place was rundown. When we found what seemed to be a bed bug in the morning, the front desk attendant met us with annoyance. They were rude and asked, \"what do you want us to do?\". Only as an afterthought did they come up to the room after we were trying to get ready to leave. We weren't left with many options booking last minute. However, id wished we'd have booked a more expensive hotel and saved ourselves headaches and worries.

Leisure Family_with_children

6/10

Pleasant

16 Jul 2025

Yvonne

Need ro upgrade appliances

Business

10/10

Exceptional

14 Jul 2025

Sherri

Large suite, comfortable beds very nice stay. Will stay again

Leisure Partner

6/10

Pleasant

02 Jul 2025

Jay

N/A

Leisure Partner

6/10

Pleasant

12 Jun 2025

Oscar

The area of the hotel is very nice, lots of restaurants and even a grocery store. Staff was friendy and very helpful.
The hotel itself was not the cleanest unfortunately, hallways had a bad smell so did the elevator. Had to switch rooms too due to first room not being cleaned properly and smell of cigarette.

Business

6/10

Pleasant

09 Jun 2025

Heath

Unfortunately our room was not cleaned very well. There were dirty towels under the bed. The floor seemed very dirty.

Leisure Family

2/10

Poor

25 May 2025

Linda

The room was dirty. The above was awful with Burned stuff inside. The floors were dirty, the walls had stains and the bathroom had hair on the floor. Sorry the area is great but the room we got was no even enough to consider a one star.

Business_and_leisure Family

6/10

Pleasant

07 Apr 2025

megan

For the price the room was spacious and clean. The entire first floor smelled like wet dog. The 2nd floor smelled like smoke or pot (alternating) and the 3rd floor smelled like something cooking??? A baby was often crying and various people were arguing often. Felt like many guests were residents. No lid for coffee cups and we only got 1 plate after I begged at the front desk for him to wash one for us. Place was kind of a dump, but we only stayed 1 night so it was fine.

Leisure Family

4/10

Poor

06 Apr 2025

Jennifer

Staff was helpful

Leisure Partner

2/10

Poor

29 Mar 2025

Sierra

Not the proper dishes given for the kitchen ...had to carry dishes up to my hotel in a tote by myself..old stove...dusty rooms...none working phone with dirt and hair stuck to it. For it to be $100 a night it was worth more like 60 or less

Self

2/10

Poor

24 Mar 2025

Abdul

They would not supply kitchen utensils and desk staff was rude

Leisure Partner

4/10

Poor

14 Mar 2025

Robert

Room smelled of animal piss. A bunch of discarded food and trash was under both beds.

Business Partner

6/10

Pleasant

13 Mar 2025

Robert

Room smelled weird

Business Partner

2/10

Poor

27 Feb 2025

Marikah

A roach was found in my room! I would like a refund

Leisure

10/10

Exceptional

20 Feb 2025

Tony

Friendly and safe

Leisure Self

2/10

Poor

17 Feb 2025

Andre

This place is horrible I didn’t even stay I walked straight out

10/10

Exceptional

16 Feb 2025

Skyler

Good other than stained sheets

Friends_and_family Family

4/10

Poor

24 Jan 2025

Aurora

Not much, well not true the Asst. Manager's approach when dealing with the situation. He was completely above board and apologized and properly issued us a refund, good looking out!

Leisure Partner

2/10

Poor

19 Jan 2025

Aurora

Bathroom door doesn't close, base boards were hanging off and filthy including the floors. Other than the linens, I wouldn't consider much else to be clean. At least not to my standards. I'm immune
compromised so being in a situation that there are roaches and nothing is cleaned probably actually puts me at risk. This was an extremely disappointing experience and I've stayed at several Extended Stay America, just not this one and to say the least I won't be returning!

Leisure Partner

8/10

Excellent

09 Jan 2025

Glen

Staff was great. Room clean and comfortable. Very safe area and close to highway, shopping and restaurants.

Business

2/10

Poor

09 Jan 2025

Jessica

Stay away

My car got broken i to and robbed 360$ and my back seat was cleard out ,room smelt like nasty feet and cigarettes, they said they wenrnt responsible wouldnt even comp.me a night.no compassion what so ever .alsmost feel like they thought it was funny.never agian will i stay at this place.and if i were you i wouldnt either

Friends_and_family Friends

10/10

Exceptional

03 Jan 2025

Glen

Quiet, safe, convenient and wonderful staff.

Business Self

2/10

Poor

15 Dec 2024

TYLER R

Refund

Alex at the front desk is aware of my situation. I am requiring a refund since I did not stay. I will write a more formal review and request when I have time. I am currently moving cross country and am short on time to address this most unfortunate situation. One room had its door open so I went no further, the next room had a terrible stench from people smoking and vaping. Please refund my money and look for another letter later.

TRS

Self

10/10

Exceptional

11 Nov 2024

Akeeshea

Really Nice

Leisure

6/10

Pleasant

04 Nov 2024

Jennifer

Mike who checked is on was fantastic, but i know its an extended stay, but regardless it wasnt cool with the smell of Marijuana wafing down the halls and the loud verbal fighting, and cussing. Overall it was clean but I wouldn't walk around without socks or slippers. Being in westlake, i didnt expect that. I would have expected it closer to downtown cleveland or brookpark.

Friends_and_family Family

10/10

Exceptional

02 Nov 2024

Robert

I

Leisure Self

8/10

Excellent

28 Oct 2024

Cara

Good location

10/10

Exceptional

27 Oct 2024

Verified traveler

Clean and spacious rooms

Staff was friendly. Rooms were large, had full kitchen (although a little outdated), but clean.

Business

10/10

Exceptional

06 Oct 2024

Darius

Nice

Leisure Family

6/10

Pleasant

04 Oct 2024

Anita

Difficult to bring luggage into the hotel no assist shower was very small pillows small

Self

2/10

Poor

04 Oct 2024

Mitchell

Would not go back

10/10

Exceptional

01 Oct 2024

Jeffrey

Upon having such a hard time. Finding my reservation, I cussed the front desk guy out. Nice man. Helpful.
I realized shortly after leaving that, my reservation through the app I was using. Was booked for another hotel. I. The area. He did not deserve the tongue lashing

Business Self

10/10

Exceptional

01 Oct 2024

Nanita

Very nice

2/10

Poor

30 Sep 2024

Somyari

First room was full of unbearable smoke and scents smells. Went to report and asked for room change. Attendant switched me to 2nd room. It was late night and i needed to sleep. In the morning i discovered that tge room was very moldy. Fridge, shower knob, and the most disgusting is that the shower head was covered with mold so much that i couldn't use it for my shower. I got pictures but nowhere to upload here for everyone to see.

Business Self

4/10

Poor

28 Sep 2024

Lauren

The smell... yikes

The room smelled like someone chain smoked for 10 years, left out dirty socks, burned oil, and then burned incense to try and mask the smell. It literally made me sick staying in this room. The bathroom light was SO dim, it was pointless to even have it. nd breakfast was one flavor granola bar and one flavor muffin.

Self

8/10

Excellent

23 Sep 2024

Dianne

Couple mini vacation

The hotel is wonderful the staff was friendly and helpful. The only thing is the breakfast is a grab and go and I wish there were more options.

Partner

2/10

Poor

08 Sep 2024

Verified traveler

We ordered a room with a sofa bed and 2 queens and got two doubles and no sofa. we were also told that there would be a chair in the room and there wasn’t. Due to the inconvenience of not enough sleeping room my 80 year old grandmother slept standing up leaning over the counter because the second bed had my cousin and he’s tall and there wasn’t enough room for both of them on the bed. We woke up so sick because of all the mold in the room. The room stunk so bad. the towels didn’t even dry our bodies.

Friends_and_family Family

10/10

Exceptional

03 Sep 2024

Andrew

Accomodating, nice, and comfortable

Great room that suited our needs, accomodated us well. Loved the kitchen! Staff was really nice to us.

Friends_and_family Family

8/10

Excellent

03 Sep 2024

Brian

Old and outdated

Leisure Partner

4/10

Poor

23 Aug 2024

Chris

Stayed here 7 weeks have had no hot water at lest once a week. Elevator smells like something is dead inside.

2/10

Poor

11 Aug 2024

Rhonda

The facility should not have been opened due to the fact they were severely understaffed and was just coming off 3 days of no power due to a tornadoe. Our room was nasty and the bathroom was unsanitary. The toilets and sink clearly was not cleaned after the last guest left. Not to mention dirty comforters on the bed. Would I stay there again yes because the one staff member on site poor guy did a wonderful job making sure everything that was wrong was corrected. It was not his fault and we did not make him feel like it was. He could not do it all. Unfortunately due to that we did not stay the night and had to cut our trip short because there were no other room available due to the prior storm. My only wish is for Extended Stay to due right by me and offer me another night at my choice and location at their expense.

Leisure Family

2/10

Poor

11 Aug 2024

Evangelos

The smell is terrible.
Like a stable.

Leisure Family

8/10

Excellent

10 Aug 2024

It's Me

Good, clean facility. Easy access to the freeway.

Leisure Partner

2/10

Poor

05 Aug 2024

christine

Rundown, dirty, no kitchen supplies. Entire premises appeared to be a low income housing residence. NOTHING else in Cleveland and surrounding areas available or would have left.

2/10

Poor

04 Aug 2024

Shobhit

Toilet did not work for the whole time we were there. They did not fix it because they dont have any maintenance in weekend. Front office people has no courtesy, just being rude. Please avoid at every cost.

8/10

Excellent

04 Aug 2024

demitrius

Love the serhice

10/10

Exceptional

01 Aug 2024

demitrius

Great place to start very comfortable

Business_and_leisure Self

10/10

Exceptional

29 Jul 2024

demitrius

Great place

Business_and_leisure Self

8/10

Excellent

28 Jul 2024

Justin

The only thing that wasn’t ideal was the bathroom the shower wouldn’t drain properly so short showers and countertops had paint and cigarette burns on them in the bathroom

Business_and_leisure Friends

4/10

Poor

27 Jul 2024

Laura

The condition of the room was terrible. The kitchen was not stocked and when we requested some utensils and dishes they handed my sister a laundry basket for her to take up to the room. When I unloaded the basket, every single dish, cup, and pan was dirty, filthy dirty. We immediately returned them and they brought clean ones up to the room. There was a dishwasher but they had no detergent for it and gave me a few packets of dishwashing detergent but no sponge or towel, no paper towels either. There was an inch thick of dust on all the lamps and headboards. The phone was inoperable too.

Leisure Family

8/10

Excellent

27 Jul 2024

demitrius

Very nice people n clean rooms very attentive8

Business_and_leisure Self

2/10

Poor

24 Jul 2024

Andrew

Staff doesn’t seem to care very much

The power went out at the hotel for a bit, and then when it came back on, the internet never came back. Every other hotel on the block had it, but our hotel just couldn’t figure it out and had no explanation. And they didn’t seem to care. I lost major work cred and time.

Friends_and_family Family

2/10

Poor

23 Jul 2024

Verified traveler

Our room was so dirty. I would not recommend staying here. The whole place seemed in disrepair and in dire need of cleaning!

Business

2/10

Poor

23 Jul 2024

Mohamed

Ery bad

10/10

Exceptional

22 Jul 2024

Candy

It was a nice place to stay.

8/10

Excellent

22 Jul 2024

demitrius

Staff is friendly very helpful establishment smells clean n inviting when u come thru the entrance communication is excellent

Business_and_leisure Self

2/10

Poor

20 Jul 2024

KIMBERLY

Never again

Ordered king room got queen room .No coffe maker was told they didnt have any.no pots and pans they did not have. Room smelled like an old basement had to buy a candle. Mentioned it to the counter and said we had no more rooms. Not at all what i expected woke up early and ran out.my wife and i travel alot and i have stayed at some crappy hotels ,but atleast they had a coffee maker in it elevator was broke the next morning as well

Partner

4/10

Poor

18 Jul 2024

David

Poor

6/10

Pleasant

18 Jul 2024

David

My initial check-in was good but getting up to my room it smelled terribly. The floors are full of dirt that I literally went out and bought a broom. The bathroom sink had make up all over it, and I could not take any of my clothes out to put them in the drawers, cause they’re full of make up and Nail polish, I guess and the towels look like they were dirty. It was very loud and it looked like there is a bunch of hoodlums always around outside the hotel.

Leisure Partner

6/10

Pleasant

15 Jul 2024

Kathleen

The beds and linens were clean and comfortable. Towels were clean and fresh. The receptionists were friendly and thoughtful. The room appeared clean but the property definitely needs an overhaul. The facilities and rooms are well-used and need new carpets & paint, etc. The room smelled heavily of smoke, my bag & clothes smelled strongly of it after I left.

Overall, I feel it’s reasonable for the price but probably wouldn’t stay again unless they did some updates and renovations like carpets and painting.

Leisure Family_with_children

6/10

Pleasant

13 Jul 2024

Gerardo

Sofa bed mattress had many stains

Leisure

2/10

Poor

12 Jul 2024

Brittaney

I will never be back!

6/10

Pleasant

06 Jul 2024

yogesh

Good price for a single. Breakfast not worth.

6/10

Pleasant

23 Jun 2024

Mark

Won’t extend my stay

The place is dated and not maintained , you get what you pay for. There is no real breakfast it’s packaged oatmeal with no bowls and packaged mini muffin that’s it.
The room hadn’t been clean , the linen was stained even after asking for Fresh.
The one evening staff member tried, only to be met by the morning staff member who could careless
I feel it’s not the staff’s fault but the company who owns this facility
This facility caters to a more working or business man group not family

Friends_and_family Family

8/10

Excellent

17 Jun 2024

Howard

I like the convenience of this property, the larger rooms, and the full kitchen with a large refrigerator. The hotel is quiet and located near the interstate and shopping.

Business Self

4/10

Poor

15 Jun 2024

Don

Was a mistake of choosing a place where pets are allowed place had a smell of a bug exterminator just visited. Handicap shower looked not well kept clean. From the outside it looked good it was a place with Marriott prices and a red roof atmosphere. Never again but my bad choosing. Love and learn

I

4/10

Poor

14 Jun 2024

SHERRY

Pluming problems, water was so slowly drains. After toothbrush I had to wait for long time to wash my face. Floor was very sticky.

Leisure Family

2/10

Poor

02 Jun 2024

Kaciya

The manager there is very unprofessional and the place sink so bad you can smell dog and cat pee through out the hallway and our room. The house keeping workers are definitely unprofessional as well I will never get a room here ever again in life horrible experience and they breakfast is small muffins and oatmeal

Partner

2/10

Poor

01 Jun 2024

Verified traveler

Take a hard pass

The place appears to have the same carpet and fixtures as it did when it was built in the 1950s. The carpet had stains and the trim was falling off the walls. No shampoo or conditioner, bar soap only. It was awful.

Friends_and_family Family

2/10

Poor

01 Jun 2024

Jeannette

Take a hard pass

The place appears to have the same carpet and fixtures as it did when it was built in the 1950s. The carpet had stains, like from vomit, and the trim was falling off the walls. No shampoo or conditioner, bar soap only. It was awful.

Friends_and_family Family

4/10

Poor

30 May 2024

Alodia

Nothing special about this place.

Leisure Family

2/10

Poor

24 May 2024

Sarah

Front desk gave other people our room

We've stayed here once before and the room was clean and the stay was fine, but this time we arrived to a dirty hotel room. There was smeared makeup on the counters in the bathroom, the floors were stained and filthy and the room smelled. But that wasn't the worst part, a little past midnight a group of about 7 people came into our room with a working key card. That was terrifying because we had our child in there with us. Apparently the front desk gave them the wrong room key.

Friends_and_family Family

2/10

Poor

23 May 2024

Laura

Our room was dirty! Gritty floor with coins on the floor. The room had an odd Oder, smelled like dirt. The hallways and elevator smelled an ashtray. There was hair in the bathtub. Comfortable was stained, bed very uncomfortable. Could hear walked from upstairs. Doors slamming after midnight.
Breakfast was awful. Would never comeback

Leisure Family

8/10

Excellent

19 May 2024

Donna Lee

This place was neglected. Hallways reeked of dog (?) urine. Beds were hard like cement. Bad experience. Dirty!

Leisure Family_with_children

8/10

Excellent

19 May 2024

Sue

Most of the room was huge but the bathroom was cramped. The tub was dirty.

Leisure Partner

8/10

Excellent

10 May 2024

Roseane

Entire property needs an update.

Leisure Family

2/10

Poor

04 May 2024

Starr

Worst Ever in 50 yrs of traveling.

The hotel is old and run down. Window had painted shim wood and looked pieced together. Halls smelled of animal urine. Rooms had an odor so bad I sprayed my clothes with deodorant before getting into my car. The room keys had to be reprogrammed more than once. Breakfast was almost nonexistent, coffee and muffin. Oatmeal packet and a cup to eat out of. The bedding was the worst I've ever encountered in a hotel, a thin sheet and thin blanket with another sheet on top. They were just unbelievable. I wanted to leave but the other hotels near where i wanted to be were full.

Self

8/10

Excellent

02 May 2024

Brian

Units are outdated and old. Definitely could use better cleaning in 1st floor rooms, where guess with pets stay

Leisure Pet

10/10

Exceptional

01 May 2024

Brian

Rooms can definitely use updating especially pet rooms on 1st floor. Other then that the place is nice especially for price