Name: Sonesta Simply Suites Cleveland North Olmsted Arpt
Address: 24741 Country Club Blvd, 0, North Olmsted, 44070, US

6/10

Pleasant

09 Jul 2026

Denise

The room was not so clean, the ice maker was broken, there was blood stains on the comforter, the faucet in the shower was not secured properly along with the towel rack. They has 1 fork, 2 different size spoons, 1 knife, 1 bowl. All the utensils were dirty. They said I could get ice from the desk, I did and it was 1 1/2 cups of ice. I kept buying from walmart.

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Felicia

Perfect for business travel

Self

4/10

Poor

06 Jul 2026

Jered

Good room

10/10

Exceptional

05 Jul 2026

LISA

Great place to stay

6/10

Pleasant

04 Jul 2026

Trudie

A nice option if you need a kitchen. It was adequate for an overnight stay.

Partner

10/10

Exceptional

04 Jul 2026

Jenna

Had a short stay and the staff were super nice and the room was nice! Such a great price! Would stay again!! Thank you

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Benjamin

Room was spacious. I had nice refrigerator microwave stove top if you were going to be staying there extended. It was pet friendly but at the dog walk area trashcan was overflowing with bags of crap and there was miscellaneous trash around.

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

regina

Front desk and housekeeping staff were so nice! We stay every year for a week and doesn't disappoint. Like having an \"apartment\" instead of just a room

Family_with_children

4/10

Poor

01 Jul 2026

Stephanie

If there are no hiccups you’ll be fine. If you have a problem, expect a lot of “not my job” excuses. No one will take ownership of the problem and work to fix it.

Partner

6/10

Pleasant

29 Jun 2026

Matthew

Nice staff. Furniture in the room was in rough condition and sorely needs replacement

Partner

10/10

Exceptional

26 Jun 2026

James

Skeptical at first when I got there but that quickly changed when I got checked in the staff was very professional kind and helpful.

Self

6/10

Pleasant

24 Jun 2026

Stephanie

Everything was fine until there was a problem. Then it became “Not My Job.”

Partner

10/10

Exceptional

22 Jun 2026

kevin

2 night stay. Staff (megan) great. Cleanliness great. Room great. Parking great. A+ property.
Note . Rm 115 next to exit and across from reception is NOT conducive to sleeping in. I'll be back send me a discount

Partner

6/10

Pleasant

22 Jun 2026

Kylie

The hotel rooms need updated outlets and USB ports. Bathroom tub needs some maintenance. The room was ok but the kitchen area needs to be cleaned better. The floor of the elevator had something sticky spilled in it and house keeping saw it and left it. Definitely get what you pay for. It was nice that laundry was free.

Family_with_children

10/10

Exceptional

22 Jun 2026

Tamara

Everything was great!

Partner

8/10

Excellent

21 Jun 2026

Mia

Better than the one I stayed at in Westlake by a mile !! Felt cleaner and better maintained a good 7/10.

Friends_and_family Family

2/10

Poor

20 Jun 2026

Munther

It’s not clean it smelled. They had dogs in the hallway with food in the hallway.

Family_with_children

8/10

Excellent

20 Jun 2026

Patrick

Consistent and convenient

Partner

4/10

Poor

16 Jun 2026

Juliet

I really had high hopes when I booked this place. The ratings were good and the advertised pictures made it look incredible. From the outside it looks luxurious. That’s where the parallels with their advertising virtually stops. Inside it smells like a nursing facility (I’m convinced it used to be one). The staff weren’t terrible but “maid service ain’t comin, see me” wasn’t the greatest news or way to put it.
The snack room was picked over, practically empty, and what was there was 3X overpriced. The room: the bathtub didn’t hold water, the shower curtain wasn’t long enough to keep the floor from getting wet, the water in the shower stream Hurt, the the bed sheets were ripped in multiple places, the a/c was moody, one of two tv remotes didn’t work (and it’s not a matter of changing batteries), the dishes were dirty, the coffee pot O M G…
The bed was comfortable, I will say and there was indeed a large table (and large space in general) which came in handy. I’d be curious to know what the other Sonesta is like, but I’ll never chance it.

Partner

8/10

Excellent

15 Jun 2026

Stacey

Liked: Spacious room; great location; everything you need.

Didn’t like: only thing missing were face cloths and hand towels.

Otherwise this was a great experience. Megan at the check in was efficient and courteous.
I checked out at 4:45 am but never saw the desk staff, but she did say good morning.

I would return to this place. Good value for the price!!

Self

10/10

Exceptional

15 Jun 2026

Kimberley

Parking was good. The room was clean. The bed was extremely comfortable. The staff was helpful. I did not cook in the kitchen. I used the fridge and microwave. I did notice the store was very skimpy on items for sale.

Self

10/10

Exceptional

15 Jun 2026

Cherry

During our stay, we got to use the laundry for free, a good treat!
The place is conveniently located walking distance to a Walmart, you can cook and prepare meals. Good place and very convenient!

Friends_and_family Family

8/10

Excellent

14 Jun 2026

Timothy

.

Partner

2/10

Poor

14 Jun 2026

Robyne

The vibe was seedy like that if an old horror movie where you scream \"don't go in!\". The toilet and shower were moldy and the mirror had what I hope was soap splatter, giving me concerns about what couldn't be seen (I didn't bring a black light). With that and the smells (smoke and mold), I didn't feel comfortable setting my bags on the carpet or touching anything else in the room. When I asked to cancel my additional days of my reservation to go to a different hotel, the front desk said if need to call back to talk to a manager, but no one was ever available when I called. The check in process was reminiscent of an old timey hand written book (yes, a literal note book), but not as quaint. Heed the warning. Spend an extra $40 and stay nextdoor.

Self

2/10

Poor

12 Jun 2026

Daphne

This hotel overbooked for the night I was booked and didn’t have a room for me when I came to check in. They didn’t offer to help me find a place to stay or offer any sort of solution. Expedia was also extremely unhelpful, offering repeatedly to put my son and I in a roach motel for the night. I ended up having to spend double the original price and took 3 hours to get into another hotel

Family

8/10

Excellent

12 Jun 2026

Doris

Nice, clean, and comfortable room. Would definitely stay again.

Partner

2/10

Poor

10 Jun 2026

Shyam

They had my reservation but said they don’t have any rooms. It was already midnight.

2/10

Poor

08 Jun 2026

Hosam

Stay away from this hotel! Staff are rude, arrogant and disrespectful! I was called “Ahole” by front desk agent on Jun/6 2:35 am. I was driving from Cincinnati to Cleveland and I knew I will arrive late. I called hotel at 10:39 pm to notify them about late arrival around 2 AM. The front desk agent said no problem we will be waiting for you. I arrived at 2:35 AM finding out from the front desk staff that my reservation is gone!!
I was frustrated so I asked what to do, I just drove 3.5 hours tired, arriving 2 am not finding my reservation. She said you don’t have to be rude I have to speak to manager, I said go speak with your manage, so she left and my son overheard her saying “Ahole”!!!
I filed a complaint the next day with assistant manager and all she said we will investigate and get back to you. No apologies, no compensation offered, no response back until today. This is arrogant, defensive, not customer driven in a customer base business. I filing complaint with Expedia for total refund and apology

Family_with_children

6/10

Pleasant

08 Jun 2026

Bryan

Had to wait for someone at front desk to get my key and check in
Towels in room were wet prior to me using

Friends

10/10

Exceptional

06 Jun 2026

Jeremy

I really love this hotel, the staff is super friendly and the room is so clean and comfy. The kitchenette is great and I love the big bathroom. Not only that but there is a HUGE desk and tons of outlets. It's bar none my favorite place to stay in CLE. My only small issue is just the amount of cigarette butts near the side entrances. Smokers gonna smoke and that's fine, but just give them a recepticle or something because the butts are everywhere and they track in. Other than that this place is top notch. Thank you!

4/10

Poor

04 Jun 2026

Harshkumar

Front desk messed up my room key and room number and I walked into someone else's room. Fortunately, the person was cool and understanding. Room was fine/clean but the hotel overall seems in declining shape.

Self

2/10

Poor

01 Jun 2026

James

Me and my wife are coming up from Columbus we were trying to make it to reservation that we had at 4:00 PM and what happened around 12 in the afternoon we got she got in an accident that we did she was driving and she was put in the hospital she wasn't feeling well so they wanted to observe her over overnight I called in advance and I they said you didn't call in time You're going to get charged because this is what the way it goes I said well I'm sorry there's no way I'm gonna make it because my wife is down here in Columbus and this is where we live at I don't know these people I am not gonna do that I'm not gonna make it and you would not accept that So I am not going to go through Expedia anymore a 3rd party I learned your the other one who got all scamming stuff done from people booking They're not as bad you guys are worse I never seen anything so bad I got a shuffle had to call them then I called June and I and you didn't even want to hear about it because you wanted to make sure you made some kind of money off of it you know what i'm not going to use you again I got nothing good to say Have a good day No third parties from here on out I'm going directly to the hot and confirm my payments and everything You people are rotten

Family

10/10

Exceptional

01 Jun 2026

Sarah

The room was very clean. The price was great.

Partner

8/10

Excellent

31 May 2026

Toi

Very pleasant stay during the holiday. Comfortable and nicely low key. Staff at check in was great. Would recommend and stay again when visiting the state.

Self

10/10

Exceptional

28 May 2026

Jennifer

I really enjoyed my stay here. Rooms were clean and I loved having a full size fridge and kitchenette. Front desk staff were very friendly and helpful. I'd stay again if I were in the area.

Partner

10/10

Exceptional

27 May 2026

Randall

Very. Comfortable bed. Big room.nice kitchen area

Self

10/10

Exceptional

25 May 2026

Lacardaire

Everything was fine

Self

8/10

Excellent

24 May 2026

lawrence

No ice machine and ice maker was not working in refrigerator.

Self

2/10

Poor

23 May 2026

Tahlor

1 hour wait to check in. Then when we go to check in they didn't have a room for us. We had to get ready for our event that evening in the hotel lobby bathroom. Next day we asked for a refund and they said we had to contact Expedia who booked through but that was next to impossible. The hotel was supposed to contact Expedia and issue refund. We got nothing accomplished but inconvenience with this hotel start to finish!
We will never stay there again.

Friends

6/10

Pleasant

22 May 2026

Michael

The fold out bed was quite possibly the worst mattress I’ve ever slept on. It was pure springs covered by fabric. The room looked visibly clean, but the carpet desperately needed vacuuming. We also found a good amount of ants crawling around the carpet as well.

Family_with_children

10/10

Exceptional

22 May 2026

April Lee

It was a quick stay for me.. was clean and met my needs. Would stay again!

Friends_and_family Family

2/10

Poor

21 May 2026

Alvaro

Las personas de la recepción no tienen buena comunicación

Partner

10/10

Exceptional

19 May 2026

Russell A

Yes

10/10

Exceptional

16 May 2026

Kecia

Loved it

6/10

Pleasant

16 May 2026

sara

Room was clean. The kitchen was convenient but the microwave was broke and there was only one small pot to cook with. Staff was ok professional but could be more welcoming. Plenty of parking there were no issues with that. The market they have for food and drinks was pretty empty could have had a better selection.

Self

2/10

Poor

14 May 2026

Shanna

This property was very run down. The rooms were not clean.

Business

8/10

Excellent

14 May 2026

ryan

Very nice

Self

2/10

Poor

10 May 2026

Mazza

Sonesta sold our room after I reserved and confirmed our room earlier that day. I told them exactly what time we would arrive, and they assured me all was good to go. When I arrived, rude man on phone wouldn’t open door and talked to me through phone (didn’t even see a face) and said manager quit, and when I asked name of person on phone he hung up on me, wouldn’t even open the door for me (even though I called back asking to talk to him about options) and called not one but THREE POLICE squad cars saying I threatened him. What I said was my husband was going to come talk on the phone because I was confused. The Olmstead Police were fantastic realizing we were just normal people confused by driving 7 hours and not having a place to stay late at night. Police pointed out a better hotel for us to stay next door. That hotel next store is top notch, took our honor points number, laughed at the cops being called, and booked us into a nice room immediately paying less than I was at Sonesta. We were not the only one this happened to, as a guest from new hotel told us. Expedia ensured a refund and apologized for our experience. No apology from Sonesta for calling 3 police squads on me. I can laugh at it now, but this goes down in books as official worst hotel experience.

Family

4/10

Poor

10 May 2026

leigh

Room smelled strongly of soy sauce. Old food left in fridge. No bedding provided for the pull-out. When I visited the front desk for bedding, attendant handed me an unfolded bundle of sheets. When I asked for a pillow, she told me she didn’t have a pillow but could give me a pillow case. I wish I were kidding.

Friends_and_family Family

10/10

Exceptional

10 May 2026

Tessa

parking was easy and felt safe. the room was clean and the hotel was quiet at night. 100% recommend

6/10

Pleasant

10 May 2026

Rachel

Overall the room was nice. When we first got to our room there was a funny odor and there was day haircut the floor in one spot. We could not get the remotes to work on the televisions, but one of the ladies from housekeeping got one to work but not the one in the living area. The sir conditioner did not work

Family

10/10

Exceptional

09 May 2026

Carlton

Perfect stopover on my trip from Chicago to Massachusetts. Cinvenient, friendly, comfortable.

Self

8/10

Excellent

08 May 2026

Cheryl

It was ok

Family

10/10

Exceptional

08 May 2026

One Pissed

Clean, quiet, and comfortable room. Outstanding staff and easy parking.

Partner

6/10

Pleasant

08 May 2026

david

Good better first floor is worest not clean room higher floor much better

Friends_and_family Family

10/10

Exceptional

07 May 2026

Kim

Room was clean and comfortable. Great location. Stay was great!

6/10

Pleasant

05 May 2026

Ucelo

Stayed here several times before and the rooms were much cleaner. This time around not so great. The first room we were given was not even clean. It was if the desk didnt know the room had not bn clean since the last person checked out and we checked in at 6p. Anyway asked for another room no problem it was clean just not as clean as what I was expecting. Safe area close to everything. Restaurants shopping depending on what your there for. Bed is comfy could use more pillows everything worked at least.
Not bad for the price

Partner

8/10

Excellent

04 May 2026

JENNIFER

Check in was good. Room was clean could've had more towels. Parking was good. There was trash in the lot. Very close to shopping and restuarants. Would stay again

6/10

Pleasant

03 May 2026

Rebecca

A renovation would be helpful for the property. There was a generally odd smell in the hallways and the carpet was visibly dirty. The room had a few creepy crawly friends—centipedes. As well as a shower that struggled to work.

Friends

6/10

Pleasant

03 May 2026

Zoe

The girl at the front counter was unfriendly. She tossed the paper at me and made me feel uncomfortable when I was checking in because I had a chime card. She proceeded to toss the paper onto the counter without saying a word. The vibe was just very weird and if she can’t handle being friendly then she needs to find another job. It was Friday night May 1st. She needs to be talked to about how to treat guests

Partner

6/10

Pleasant

30 Apr 2026

Mohammad

Trash was left over night and it happened to be next to my room and it smelled bad.

Self

6/10

Pleasant

28 Apr 2026

Dorothy Irene

Kind of dumpy but you get what you pay for. It was clean and safe and economical which was all I needed.

Self

10/10

Exceptional

28 Apr 2026

Cynthia

Great I would stay again if needed.

Pet

10/10

Exceptional

26 Apr 2026

Robert

We loved our suite. It was super clean and very spacious. The kitchen looked amazing, brand new appliances, a nice number of cups, plates, etc., new cabinets, very stylish. It was quiet our entire stay, despite a \"full house\" by the looks of the packed parking lot. We would recommend your place to anyone. The clerk who checked us in our first night was unfriendly and condescending.

Family

10/10

Exceptional

25 Apr 2026

Liv

Nice hotel for a quick weekend trip! Close by everything and quite

Partner

6/10

Pleasant

25 Apr 2026

Paul

Hallways were dingy. Carpet was faded and dark color

6/10

Pleasant

24 Apr 2026

Mike

Property is older.were given a room that hadnt been cleaned at first.

Friends_and_family Family

10/10

Exceptional

23 Apr 2026

Lucia

I did not utilize it. The coofe maker wasnt working.

Partner

2/10

Poor

23 Apr 2026

Ahmed

Very dirty and stinks

6/10

Pleasant

15 Apr 2026

Richard

Walking into the hotel it was not really clean and such. May need a makeover. Clean comfortable room and people were great. Elevator floor was terribly dirty.

Partner

8/10

Excellent

13 Apr 2026

Leslie

Have stayed here several times , very nice and clean . Problem this time was
In kitchenette there was only 1 coffee cup
1 regular glass and1 juice
Glass. Could have gone and asked for more but it worked out do us ,
Point is they should plan for 2 people

Partner

10/10

Exceptional

12 Apr 2026

Sharon

I had a wonderful experience staying at Sonesta Suites. The staff truly made the visit memorable—they were incredibly friendly, welcoming, and always ready to help with anything I needed. From check-in to check-out, everyone went out of their way to ensure I was comfortable and taken care of. It’s clear that customer service is a top priority here. I would absolutely stay again and highly recommend it to anyone looking for a comfortable stay with exceptional, helpful staff.

Partner

8/10

Excellent

12 Apr 2026

carlton

Yes parking was decent.

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

Troy

This hotel does a great job at the basics: my room was clean and everything was in proper working order; the kitchen actually had dishes, pans, and utensils stocked in case I decided to cook; the staff was professional, polite, and helpful; and there are notable reasons to book this hotel over others next time (free use of laundry facilities, is but one example).

Nobody will confuse this hotel for a luxury accommodation. But at the same time, you'll get a spacious, well-equipped room at a very competitive price. If you don't absolutely require room service or valets and you might want to take advantage of a full sized frig or make a meal, this would be an excellent choice for your next stay.

Self

8/10

Excellent

27 Mar 2026

Thomas

I recently stayed at the Sonesta ES Suites in North Olmsted (Westlake area) and had a solid, functional experience. While there were a few minor letdowns, the overall stay served its purpose well.

The Highlights
Convenient Location: The biggest draw for me was the location. It was perfectly situated for everywhere I needed to go during my time in Ohio, making my daily commute stress-free.

Friendly Service: The staff throughout the hotel were consistently pleasant and helpful. A friendly face at the front desk always makes a difference.

Areas for Improvement
In-Room Amenities: I wasn’t particularly fond of the coffee provided in the room. If you’re a caffeine enthusiast, you might want to bring your own or plan a stop at a local cafe.

The Marketplace: The \"cupboard\" or marketplace area was a bit of a disappointment. It remained nearly empty and felt pretty bland throughout my entire stay, so don't count on it for a wide variety of snacks or essentials.

Final Verdict
Despite the small gripes with the coffee and the marketplace selection, it wasn't a terrible stay by any means. Given the convenience and the great service from the team, I would likely stay here again next time I'm in the area.

Self

10/10

Exceptional

26 Mar 2026

MARILIN COUSO

Everything very goog

Partner

8/10

Excellent

24 Mar 2026

Montie

Large room, Free Laundry

Family

2/10

Poor

23 Mar 2026

douglas

THERE IS SONESTA HOTEL!!!! IT HAS BEEN CLOSED DOWN FOR MONTHS AND I AM DEMANDING MY MONEY BACK. YOU ARE ADVERTISING SOMETHING THAT IS NOT THERE AND BOOKING ROOMS. THIS IS AGAINST THE LAW AND PLEASE CREDIT MY CARD BACK $104.87 THAT I PAID!!! CASE # 28383083

Self

8/10

Excellent

22 Mar 2026

Kenneth

I checked in at 6:30 PM and the front desk person wasn’t very personable. I waited 23 minutes she was in the back which seemed like five minutes when she came out she just stood there and looked at me. Didn’t apologize didn’t ask. How can I help you? I had to tell her what I wanted no energy no enthusiasm very plain.

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Denny

Staff was helpful with an issue we had. Area was good. Hotel was clean and quiet. Would definitely stay here again.

10/10

Exceptional

20 Mar 2026

Marilin

Clean room

4/10

Poor

17 Mar 2026

Maria D. Rivera

Laundry room was filthy, when I left this morning the parking lot was completely in ice I almost fell and nobody care to put anything the day before knowing how the weather impact. The bed uncomfortably the bathroom was not thoroughly clean I went and bought something to clean the floor because it was sticky. And clean the whole room the carpet was nasty and clearly not vacuumed. A lady named Leah or something was very helpful to me when I needed help with internet and at the laundry room. She had excellent customer service skills.

Self

4/10

Poor

17 Mar 2026

Sarah

I could not believe how high the reviews are for this place. The room felt dirty and old, the desk worker spent a long time to write everything in a very difficult to read curly handwriting, making me stand there and wait while she wrote it in pen and traced it in highlighter. Ridiculous. Strong smell of marijuana in the hallways. I will never stay here again and do not recommend.

Friends_and_family Family

6/10

Pleasant

17 Mar 2026

Julie

Room was clean but out dated and had worn carpet. Also the cleaning solution used on the floor in the lobby as well as throat out the space had a very intense fragrance and set off allergy symptoms, sneezing, watery eyes and difficulty breathing . I recommend this be changed to a fragrant free type of cleaning solution

Self

10/10

Exceptional

15 Mar 2026

patrick

Excellent

Partner

8/10

Excellent

11 Mar 2026

John

Clean room

10/10

Exceptional

11 Mar 2026

patrick

Room was very clean

Partner

8/10

Excellent

10 Mar 2026

Will

It was pet friendly. Almost too much so. Our room had definite odor of animal accidents on the carpet.

Family_with_children

2/10

Poor

02 Mar 2026

Victoria

The room smelled like mold. The refrigerator was making a loud noise. I was told we could get an early check-in, and we could not. I also was told we would be refunded the $100.00 the next morning, and was not!

6/10

Pleasant

01 Mar 2026

Rachael

Room was in perfect condition. There was a lot of noise in the hall way and outside at 4 and 5am which was very disruptive.

6/10

Pleasant

20 Feb 2026

Miguel

Nice room, takes over a week to get your deposit back evidently

6/10

Pleasant

19 Feb 2026

Debbie

We have stayed at this locations several times the past three years when we travel to Cleveland and have never had any issues. This past week staying their was something every night. From loud music in the parking lot to loud arguing from down the hall. The place always smells good and always clean and very friendly staff, just the loud noise late at night was a bit much.

Partner

8/10

Excellent

18 Feb 2026

Shelvie

Staff was very pleasant and accommodating. The room was clean however there was a piece of wood missing out the kitchen floor and think I noticed black mold inside the cabinet next to the dishwasher other than that the room was clean the filters in the AC unit was clean however the chair in the living room cushion was shredded I noticed what look like black moldthink I noticed maybe black mold

Partner

2/10

Poor

15 Feb 2026

Megan

The trash in the hallway smelled so bad.

8/10

Excellent

15 Feb 2026

yolanda

Staff are polite and friendly. Property is clean. I like the popcorn in the evening

10/10

Exceptional

14 Feb 2026

Sandy

Clean room. Well equipped kitchen

Self

10/10

Exceptional

13 Feb 2026

Robert

Clean room that was set up well with the kitchen. Bathroom is clean and new

Partner

6/10

Pleasant

07 Feb 2026

Sandra

It is definitley an older facility with a variety of odors that are not the most pleasant as you walk the facility and into your room. My room had an older type of leather chair that had stains on it as well as a stainless steel lamp that had lots of staining and some rust. The building overall just seems a bit dated and worn. The bed was comfortable.

Business_and_leisure Self

8/10

Excellent

03 Feb 2026

ERICA

Large and clean

6/10

Pleasant

02 Feb 2026

Dan

The hallway and especially the stairwell stunk pretty bad. There were clothes left in the dresser when we got there so who knows how good they clean after guests? The room was decent though and pretty quiet.

Leisure Family