Name: Comfort Inn, Cleveland South - Richfield
Address: 4860 Brecksville Road, Richfield, 44286, US

2/10

Poor

01 Aug 2026

daren

Property was very dirty and dated. The ac worked well. The breakfast was well below the standards that I’m accustomed to from comfort inn.

8/10

Excellent

30 Jul 2026

Scott

Our room was well maintained and had a comfortable bed. When we were checking in, the clerk was completely oblivious when my wife asked to use the bathroom. Otherwise, I would probably stay here again.

4/10

Poor

25 Jul 2026

Heidi

Did not feel safe foe solo female t

6/10

Pleasant

23 Jul 2026

Ralph

Old computer system did not work well at check-in causing delay.
The whole place looks shoddy and rundown.

8/10

Excellent

21 Jul 2026

Suzy

Nice property - breakfast was only ok

Partner

8/10

Excellent

20 Jul 2026

Lennon

Room was clean. Breakfast was subpar. Disappointed that the gym was closed. Overall good for the price

Family

6/10

Pleasant

20 Jul 2026

Noma

Main building was very warm. I guess To save money in air conditioning. Breakfast was frustrating . They have the receptionist running the desk and keeping up with food. They were out of most of the food forever and finally noticed it being gone. They need to hire someone to take care of breakfast and. Not try to make the receptionist die two jobs.

Family

2/10

Poor

19 Jul 2026

Jose

El primer cuarto estaba sucio y lo que hicieron fue collocate la sabana que uso el guest anteriormente. El elevator esta en malas conditiones,le perilous sabanas y no tenian. El problema es que el propietario,esposa y sus dos hijos son los que atienden, limpiar cuarto, hacen desayuno y laundry y por eso es que el hotel esta en malas condiciones y lo que ven en las fotos no es lo que es el hotel ahora. Yo no lo recommends.

Family

8/10

Excellent

18 Jul 2026

Ivan

Solid hotel with helpful staff.

4/10

Poor

16 Jul 2026

donald

No

Family_with_children

8/10

Excellent

06 Jul 2026

Charles

Decent room, and quiet. Hotel's gym was closed with a broken \"threadmill\". Convenient to highways to greater Cleveland and Akron

Self

8/10

Excellent

06 Jul 2026

Deanna

This hotel was just fine for an overnight stay while traveling. As other reviewers have said, the place is a bit dated. It could do with some updating and some deep cleaning of the bathrooms (where there seemed to be some dirt in the corners and mold that could have been removed with close cleaning). We appreciated that the double rooms had queen beds. The beds were clean and comfortable and the breakfast was good. The price was reasonable and I would be fine staying here again.

Family_with_children

6/10

Pleasant

05 Jul 2026

Ronald

The sheets were thin and would not stay on the bed. There were cracks in the bathroom trim. The electrical outlets on the nightstands could not hold the plugs. Breakfast eggs and sausage were delicious.

Partner

10/10

Exceptional

05 Jul 2026

Karen

Clean rooms and excellent Mexican restaurant within walking distance

Friends_and_family Family

2/10

Poor

03 Jul 2026

Christine

The air conditioning was not working in the lobby, hallways, elevator or common areas. The ‘gym’ workout room was out of order. The pool was filthy. We had to replace our room keys at least 6-7 times because they did not work. The flooring on the third floor was broken and sticking up causing a major tripping hazard. The ice maker did not work. I asked about the air condition and ice maker and was told by the ‘manager’ that I better not complain! This place was really awful! Check in was a fiasco, I had to contact Choice Hotel customer care and they filed a complaint with upper management.

Family_with_children

4/10

Poor

30 Jun 2026

Jerry

I would not recommend this property. To its credit, it was clean. On the negative side, the lone staff we communicated with wasn't particularly helpful when we noted that one of the exits was not able to be opened from inside the building. A major fire hazard. The breakfast bar was poorly stocked and very unappealing, probably the worst we have experienced in all our travels.

Partner

10/10

Exceptional

28 Jun 2026

Lisa

One night stay passing through staff was amazing and breakfast was good

Friends_and_family Family

4/10

Poor

25 Jun 2026

Jane

Room was musty smelling. Stale.
Unclean. Unfresh

6/10

Pleasant

20 Jun 2026

Kerry

Breakfast was not kept up with food usage - no waffle batter, eggs had enough for a person. It was just eh. The bathroom has no fan, feels stuffy and humid in the room (even with AC running, shelves with towels had giant screw holes exposed with towels sitting on top. Didn’t feel clean or well-maintained. It had the last few uses of toilet paper available on the role, the backup toilet paper roll was more than half gone. I wouldn’t go back.

Partner

10/10

Exceptional

20 Jun 2026

Daniel

It was quiet, clean and the staff was polite and helpful

Family

4/10

Poor

11 Jun 2026

Jesse

Booked a 2 night stay and upon arrival found the pool and fitness center were out of order. Water was dripping from the ceiling into the treadmill below and smelled moldy. The shower in our room had hair on the walls. We decided to stay somewhere else the second night and requested a refund due to lack of amenities. The manager, in email, said he would refund our second night back to us but we never received it. Called to talk to him and was told he would be in at 11 am, called at 12, now he will be there at 4, called at 5 and now he “isn’t coming in today”. My recommendation, pay a little extra and stay at the Holiday Inn Express just down the road.

Family_with_children

6/10

Pleasant

08 Jun 2026

Shelley

Breakfast was good but the hotel staff was very miser in restocking the breakfast items.
At 7:30 am, i.e. almost the beginning of the breakfast time, there were only 4 mini muffins, 3 yogurts cups, 2 or 3 bagels and were never restocked, the hot items like scrambled eggs, sausage and ham was being restocked though.
I think the person handling the breakfast areas should be more observant about the customer needs.

Family

6/10

Pleasant

08 Jun 2026

krisrin

It was an ok spot to just sleep - seems to be older but has been upgraded - breakfast was not as good as most other places offer- -

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

Jennifer

The location of this hotel is great. It is off of the highway but not directly beside it, so it is quiet. It is in close proximity to one of the park visitor centers and very close to Peninsula which is a super cute little town. The place is clean. It needs some updating but that appears to possibly be in the works as the hallways and lobby seem updated. Breakfast was a little slim with items not being available. If it had been fully stocked it would have been just right. We had a great stay, so I would recommend this place if you are headed to the park or want a central location to Cleveland and Akron.

Friends

8/10

Excellent

03 Jun 2026

Michael

It was a clean room, competent Staff, Breakfast was standard, a little short when it comes to the breakfast eggs and meats, they were a little cold when it came to temperature. I was there at 6:15 each day and never freshly hot, in fact one day (Sunday to Monday morning it appeared they had rewarmed Sunday's patties and sliced sausage but some of each was still cold from the refridgerator. )
One last negative, the exercise room appeared to be undergoing some repairs and there was plaster spots and dust over much of the area, however, they warned it was under repair, but since there were no worker all weekend, would it be too much to ask for a vacume and a mop???)

Family

2/10

Poor

02 Jun 2026

Zoran

We believe that we were bitten by bed bugs. I tried calling the hotel to discuss this, but I keep being transferred to other phones.

Family_with_children

6/10

Pleasant

28 May 2026

Leslie

The check-in staff were helpful, but very slow. The room was OK, but the rug needs a refresh and the headrest was damaged and unpleasant. The AC system kept coming on and off all night, loudly, waking us up repeatedly. Breakfast was included, but the milk was sour and the buffet was already running out at only 7 am, but when this was pointed out, nothing was done about it. It was the only pet-friendly option, so is why we were there, yet their sign said they did NOT accommodate non-service pets, so that was confusing. I am grateful they let our dog stay, and I hope they can address these minor issues.

Partner

6/10

Pleasant

25 May 2026

Tim

Room could have been cleaner. Very stale smell.

4/10

Poor

24 May 2026

Loree

We have stayed here multiple times in the past. This was, by far our worst experience. The hotel halls smelled terrible. The elevator was dirty with the same trash laying on the floor all 4 days we were there. Our biggest complaint was the staff. Not helpful to the point of rude. Went down for breakfast one morning. It was 10 minutes before stated time ended. The staff member was cleaning up. My husband asked if he would be able to get a couple of muffins. The girl was holding a tub. Rather than smiling, she gave an irritated sigh put the closed tub on the counter and said, “take whatever you want” and walked away. We rarely saw any staff, front desk or anywhere. The tv station guide has all incorrect channel listings seemingly from a previous provider and the on screen guide is even less helpful. When calling the front desk to inquire, we were told they could not help and to continue scrolling through channels. Obviously, something we’d done multiple times, along with searching Spectrum for proper channels via zip code. We were looking for TNT, which we never found. The hotel was “low on towels” every day, but literally less than 20 guests (that’s a high guess) staying.
If you’re on a budget, it will suffice, the rooms are quiet and generally clean, but after this visit, I’d recommend paying a few $ more and staying where your visit is appreciated.

Family

6/10

Pleasant

24 May 2026

Jennifer

Not the best find else where to go.

Friends_and_family Family

10/10

Exceptional

23 May 2026

mohammed

Clean

Business Family_with_children

6/10

Pleasant

22 May 2026

Richelle

Loud guests in the hallway, poorly working elevator, mediocre breakfast.

10/10

Exceptional

21 May 2026

Melissa

I was a little worried based on the reviews but the room was really nice and the beds were VERY comfortable. I got a great nights sleep! Would definitely stay again.

4/10

Poor

20 May 2026

Bahaa

🐒

Family

8/10

Excellent

20 May 2026

Rolf

clean, bathroom a bit dated, \"continental breakfast\"

Partner

8/10

Excellent

14 May 2026

Emma

As a solo female traveler, I felt completely safe at this hotel. As some other reviews I’ve seen imply, the property is a bit worn. There was some staining on the comforter but I felt that everything had been washed and was clean. Check out Cozumel Mexican Restaurant next door for great food!

Self

10/10

Exceptional

11 May 2026

Nicole

Conveniently located right off the highway. Great staff and breakfast.

Family_with_children

2/10

Poor

11 May 2026

Jocelyn

This place is absolutely garbage. Even a cheap hotel should have a certain level of decency.

8/10

Excellent

11 May 2026

Shabnam

It was nice to have a quiet room. Staff was helpful. Continental breakfast was convenient. Sheets and towels were clean, but the comforters had stains (for both queen beds), they need to be checked precisely, and either cleaned or replaced.

Family

8/10

Excellent

09 May 2026

Kara

Hotel was very clean but it was freezing in the entire hotel and the outlets were so loose in the room- the ones next to the bed didn’t even work.

Partner

6/10

Pleasant

03 May 2026

alice

Clean and convenient

Family

10/10

Exceptional

30 Apr 2026

Rick N.

Best and softest bed I have ever slept in.

Partner

8/10

Excellent

29 Apr 2026

Pierre

L’accessibilité

Family

2/10

Poor

26 Apr 2026

Gregory

meager breakfast, vending machine empty, faucet leaked, no sports could be fund on tv, no blanket, staff could only apologize, semis just nearly blocked my backing out of a parking place. I liked the staff.

10/10

Exceptional

20 Apr 2026

Valerie

Super clean and comfortable. Easy check-in even in the wee hours of the morning. I’d stay here again next year!

Self

10/10

Exceptional

12 Apr 2026

jalen

Enjoyed everything about my stay

Self

6/10

Pleasant

06 Apr 2026

Dorothy

We stayed 3 nights and housekeeping didn't clean the room anytime during our stay.

6/10

Pleasant

04 Apr 2026

Monica

Breakfast very limited

Friends_and_family Family

6/10

Pleasant

04 Apr 2026

JERRY

Pool was cold. Bathroom had mold in the shower. Fitness center was closed for repairs.

Friends_and_family Family

8/10

Excellent

03 Apr 2026

Katherine

Clean and comfortable.

Friends

8/10

Excellent

03 Apr 2026

DJ

Nice

Friends_and_family Family

8/10

Excellent

28 Mar 2026

Tania

It was perfect and memorable for me and my family

Friends_and_family Family

4/10

Poor

27 Mar 2026

josep ma

Breakfast limited

4/10

Poor

23 Mar 2026

Stephanie

Poor customer service

Family_with_children

2/10

Poor

01 Mar 2026

Caroline

La ingiene en la piscina era horrible líquido agua sucia en la la piscina el techo dañado y el gim también

Family_with_children

10/10

Exceptional

24 Feb 2026

Tra My

The staff was very understanding and friendly.

4/10

Poor

21 Feb 2026

Lashawna

Room wasn’t thoroughly cleaned found item near end of bed. Gym and pool room had funny smell and looked like water damage. Buffet was mediocre.

Self

8/10

Excellent

09 Jan 2026

Fanny

The room is clean and spacious. The tub drainage needs to be repaired unless one does not mind to stand in the two inches deep soapy water while taking shower.

Friends_and_family Family

6/10

Pleasant

04 Jan 2026

Theresa

Room is a bit rundown, staff not very friendly, amenities are lousy, snow not cleaned properly. Breakfast is lousy

2/10

Poor

04 Jan 2026

Konstantine

smells bad, bath not clean

6/10

Pleasant

01 Jan 2026

Laura

Hotel was quite dirty. They were replacing wallpaper or something in several spots but there was visible mold where they were patching it and construction supplies was laying all around. The gym smelled horrible and there was just a bucket and some very yellowed towels sitting on the treadmill, no signs or anything. All hotels have maintenance work but they make an effort to do it quickly and keep the mess away from guests.

Partner

2/10

Poor

29 Dec 2025

Kathryn

We both woke up covered in bumps!!!! I’ll never book a cheaper stay again in my life! I hope no ones comes here it’s either flea ridden or bed bugs…. We checked out early. BE WARE!!!!

Business Partner

2/10

Poor

17 Dec 2025

TJ

I changed my room three times. There was hair all over every pillow, every sheet, and every blanket. The bathroom had not been cleaned either. The people were nice, but I guess this is a hotel where you have to clean up for the staff. It was really disgusting. I have never ever left a review before in my life is was that bad and gross. HAIR GROSS

2/10

Poor

12 Dec 2025

Sharon

The hot water was not working in both rooms first day, they luke warm next two days. Heat was not working in hallways and lobby since outside temp was in single digits it was quite cold (40 degrees in hall). Room itself was warm as individual heating unit was working.Gym area had water leaking on machines from ceilings. The staff was sympathetic, but issues were not able to be resolved during our stay.

Leisure Family

6/10

Pleasant

01 Dec 2025

Brian

Reservation was for a standard room, assigned an accessible room but too tired to go through hassle of changing. Breakfast was cold and low quality.

6/10

Pleasant

30 Nov 2025

Elizabeth

I booked the trip with the idea in mind to find a place I could also work out. The gym was non-functional the entire trip and no one seemed interested in fixing it. I fell behind in my training routine. I wouldn’t have care had they no advertised they had equipment.

Friends_and_family Family

8/10

Excellent

30 Nov 2025

Carl

Wasn’t the best COMFORT INN but was serviceable & was near the NATIONAL PARK.

Business Self

6/10

Pleasant

06 Nov 2025

Ivan

It’s my fault. You get what you pay for.

Leisure Self

2/10

Poor

03 Nov 2025

David

Bed was infested with bedbugs and I received several bites. I had to find another hotel and take all the precautions for not bringing bedbugs home with me.
Not to mention the stress and itching caused by the bites. Another Comfort Inn in Arlington Va a week before was not much better. No more Comfort Inns for me.

10/10

Exceptional

02 Nov 2025

Angie

Pet friendly, room was spacious and clean (king deluxe), bath tub could be updated but bathroom over all clean, staff was not overly friendly but not rude, quiet hotel. Stayed in other hotels in the area and this was by far nicer.

Leisure Partner

10/10

Exceptional

30 Oct 2025

angela

Convenient location to town. Clean, quiet in a comfortable bed. What more do you need?

8/10

Excellent

29 Oct 2025

Nancy

Comfortable room and clean

Friends_and_family Family

4/10

Poor

26 Oct 2025

Lisa

When we checked in there was a sign saying the pool was closed. They opened it the next day. When we got to our room, we found a dead bed bug on the bed. I took a picture and showed it to the front desk person. She changed our room. No bugs in that room, however, there was mold in the bathroom. The breakfast offered was a joke. Everything was hard, nothing was fresh. There was rarely anyone at the front desk. We asked the front desk to plug in our fridge because we couldn't reach it. We needed it for my husband's meds. They wouldn't. Instead, they kept it in their refrigerator. It wasn't very convenient especially since there was rarely anyone at the front desk. We always choose hotels with refrigerators in the room. I would not stay there again.

Friends_and_family Family

8/10

Excellent

24 Oct 2025

Angela

The hotel interior and rooms could use some work/updating, but overall pretty clean and tidy. The hotel is in a great location, friendly and helpful staff, great Mexican restaurant right next door and was quiet. Very good value for the price and would 100% stay again, as well as recommend to others!

Leisure Family

8/10

Excellent

23 Oct 2025

David

One night and back on the road. Served our purpose.

Leisure Partner

4/10

Poor

20 Oct 2025

Chanda

Friendly staff and comfortable bed.
Carpet old bathroom flooring old.

Worst was broken shower pull that did not discover until morning and we were in a hurry to get moving so could not take a shower!

6/10

Pleasant

16 Oct 2025

Ardell

Hair in bath tub.
Desk clerk unfriendly and dismissive when we ask questions.
Poor juice and tea selections.
In general whole place needs to be refreshed.

Friends_and_family Friends

8/10

Excellent

14 Oct 2025

JESSICA

In general I would said everything was fine. Clean room, staff nice, good breakfast.
I spent two nights, I was expecting someone to do my bed after I sent a night and supplies like shampoo, we were short.
The rest it was good!

Leisure Family_with_children

2/10

Poor

13 Oct 2025

Jason

Don’t stay here if you have a pet.

First the breakfast was horrible. Everything was cold. Second that on hotels.com it say it’s 50 per pet per stay not per night. I even asked them to make sure. They said yes. Because I asked for a new room they charge me another 100. When I asked the receptionist she told me it’s their policy and called me liar. Very rude staffThe first room had crap all over and the counters were sticky. Plus it smelled mew dew.

Partner

10/10

Exceptional

12 Oct 2025

Ashley

Great as always

Business_and_leisure Self

8/10

Excellent

10 Oct 2025

Liz

The

Partner

10/10

Exceptional

09 Oct 2025

Samuel

Nice room

Partner

10/10

Exceptional

27 Sep 2025

Tara

Thanks for a great place to stay!

10/10

Exceptional

26 Sep 2025

David

Staff was friendly place was clean and quiet

Business

6/10

Pleasant

19 Sep 2025

Laura

The hotel is passable for one night as an inexpensive option close to Blossom. Hotel was 3/4 empty, and we were given a second story room with a view of a brick wall. (The property is in the middle of nowhere suburbs.) The hallways have an overwhelming smell of cheap Yankee candles leading one to wonder what they are trying to cover up, but … that smell was much more pleasant than that of our room. Our room smelled like a dusty used vacuum cleaner bag.
The front desk was virtually unattended at all hours, so I doubt they prioritize customer satisfaction.

8/10

Excellent

16 Sep 2025

Michelle

Nice hotel. Love the table for luggage. Good breakfast.
Bathroom could use a little work. Shower getting old. Like grab bar but need one getting in and out of tub. Toilet is WAY too low!
Overall nice place to stay.

Leisure Partner

4/10

Poor

15 Sep 2025

Michelle

The light fixture was broken in the room, the pillowcases were dirty, the cover on the bed was all snagged… the staff wasn’t truthful about pet fees

Leisure Friends

8/10

Excellent

13 Sep 2025

Dr. Linetta

This hotel needs to have an overall when it comes to maintenance.

Business Partner

6/10

Pleasant

12 Sep 2025

Wanda

I felt that inside room it was ok. Bathroom toilet was leaking and mold in around tub area. Staff was nice. Breakfast was ok. Eggs were not good. Rest was ok. It was just an ok stay.

Leisure Partner

10/10

Exceptional

12 Sep 2025

Claudia

Weird in that there was no closet to hang stuff.
Lotion dispenser was empty. Shower stuck on one mode. But clean and comfortable with nice staff.

Self

4/10

Poor

09 Sep 2025

Kayla

The room wasn’t very clean. There was hair on the bed covers. Hair in the bathroom. Either all from cleaning service or past guest. Either way, really gross and unclean. Breakfast was on the really low end.

Leisure Self

6/10

Pleasant

04 Sep 2025

Gianna

Good for one night

Good for one night, bed sheets were stained and shower didn't drain.

Partner

10/10

Exceptional

03 Sep 2025

Scott

Good Choice

Room, bed, pillows, shower and breakfast were all good. This is a typical Comfort Inn.

Friends_and_family Family

10/10

Exceptional

03 Sep 2025

Joseph B

What I didn’t like was that there was no closet in the room and there was no place to hang hangers in the room

Leisure Self

8/10

Excellent

01 Sep 2025

Jean

Quiet, nice breakfast , clean.

Leisure Family

8/10

Excellent

24 Aug 2025

Michelle

Limited service/amenities available.
Outdated property

Business Self

8/10

Excellent

22 Aug 2025

Portia

Good location

Leisure Family

6/10

Pleasant

22 Aug 2025

Jason

Showers very dated and old.

6/10

Pleasant

18 Aug 2025

Eleftherios

The room was 2hrs late from being ready. My key stopped working the 2nd day. I had to go and get a new one. There were buckets in the hallways collecting water from a leak in the main lobby. Lastly, there was no one at the lobby when I went to drop off my key, there was no one there.

Self

8/10

Excellent

18 Aug 2025

Ronald

Cleveland

Very quiet, clean.good towels.

Partner