Name: Suburban Studios Copley Akron West
Address: 170 Montrose West Ave, Akron, 44321, US

2/10

Poor

19 Jul 2026

cindy

Dirtiest hotel I've been in. I would of moved hotels if I could afford the price of 2 hotels!

Partner

6/10

Pleasant

13 Jul 2026

Bryan

For starters, the refrigerator door is in such a way that to open it you have to squeeze in between the door and cabinets to get to it, (the hinges should be on the other side).
The air conditioner panel is coming loose, and you can see outside. There are no curtains so when the sun comes up it lights up the entire room preventing you from sleeping. This hotel is dog friendly so there is constant barking in the rooms and the hallways. I have stayed at this location multiple times over the years, and they rebranded themselves a few years ago and it hasn't improved, it's actually gone downhill and that's disappointing to me because I go home often and like staying there but I may have to look at other alternatives.

Self

2/10

Poor

02 Jul 2026

Jay

Upon arriving the receptionist was very busy so it took us a bit to check in. Once checked in and in our room we immediately began noticing different cleanliness issues, dead bugs on the counters, a film coating on the shower, baseboards and flooring were stained from previous visitors. The fridge was also very dirty with old food stains and puddles from leaking items.

Upon arrival we needed to pay an additional $50 deposit that was unexpected and were assured it would be refunded upon checkout. Our receipt after checkout shows that it was refunded but I needed to dispute the charge with my card issuer as the bank told me there was no attempt to refund.

Our checkout took almost an hour due to others checking out and disputing similar issues. All visitors spoke of the uncleanliness of the property, the unattentive staff, and the unexpected charges.

Friends

2/10

Poor

30 Jun 2026

Darci

DO NOT BOOK HERE, they have BEDBUGS!!!
Me and my family were in the room for a couple hours, and there was BEDBUGS crawling on the beds. I took a picture of it and immediately removed my kids and stuff.
The property were mean asf about it, like they knew they had them and still charged over 100$ a night!
This place is disgustingly dirty, there were also a bunch of insects in the lobby!
DONT BOOK HERE UNLESS YOU LIKE SLEEPING WITH BEDBUGS!!!

Family_with_children

10/10

Exceptional

16 Jun 2026

Robert

This was hands down the best rooming situation I've ever had and I booked here on accident but I will definitely be back.

10/10

Exceptional

13 Jun 2026

Michael

Very spacious rooms. Clean rooms.

Partner

10/10

Exceptional

27 Apr 2026

Darmika

It was quite and my room was clean very spacious room I had a sleepover for my granddaughter and 6 other girls and it was enough room for everybody then some I will definitely book again when I come to Ohio

Family_with_children

4/10

Poor

16 Aug 2025

Verified traveler

Cockroaches in the room. Killed 6 in the bathroom alone.
Sheets did not appear to be clean. They had some kind of
wax feel to them. No food as advertised just coffee and hot water. Coffee was empty. will not be staying there again.

Business

2/10

Poor

08 Aug 2025

Don

One of the beds was broke. There was no cold water at the sink in the bathroom. The oven did not work. The floor was sticky.

Friends_and_family Family

4/10

Poor

06 Aug 2025

Dylan

The room was very dirty clearly not cleaned before our stay. hallway and room smelled like sewage. Front desk at check in was friendly. The other guests were very loud.

Leisure Family

2/10

Poor

01 Aug 2025

Aunita

Email me back

I sent a message about my dog never got back with me so I get there was told 15 dollars a day and 50 dollars deposit but it still had wonderful time with my dog

Friends_and_family Family

10/10

Exceptional

14 Jul 2025

Yvonne

My stay was nice but the deadbolt on my room door didn’t lock spoke with the front desk and they claim they was going to get it fixed I was there a whole week and they never got it fixed. Every time I asked about it they would tell me they was going to call the manager. Well needless to say I guess they never spoke with the manager.

Self

10/10

Exceptional

14 Jul 2025

Eric

Excellent value!

Leisure Self

6/10

Pleasant

07 Jul 2025

Rachel

A respite from the heat.

The room was spacious and had a comfortable couch. The full size refrigerator was wonderful. However the clean up after the previous guests seemed a bit hap-hazard, with cereal remnants on the floor and a pen and paper swept beneath the couch. Also, the room above had children running across the floor late into the evening ( well after 11 PM) and the water running in their shower was clearly audible.

Partner

10/10

Exceptional

07 Jul 2025

Samone

Rejuvenated 😎

It's been awhile since I've been able to relax like this!
I would definitely recommend and also give this stay a five star rating! ⭐⭐⭐⭐⭐

Partner

10/10

Exceptional

01 Jul 2025

john

Very large and clean rooms.

Business_and_leisure Family_with_children

6/10

Pleasant

21 Jun 2025

Kode

it was a nice stay, but i will say the people in the back that sit at the bench were very loud!

Self

4/10

Poor

08 Jun 2025

Courtney

Didnt make mu reservation on time and theu gave it away

Leisure Partner

2/10

Poor

01 Jun 2025

Erik

The hotel was sketchy and dirty

Self

10/10

Exceptional

31 May 2025

antoinette

Nice stay

Leisure Self

8/10

Excellent

30 May 2025

Ernestine

Do not have breakfast as stated

Leisure Self

8/10

Excellent

19 May 2025

Kevin

Nice place cool staff

Business_and_leisure Family

4/10

Poor

11 May 2025

Nickolle

It was supposed lound all night, the floors and shower were dirty. I also didn't get the size room I paid for

Leisure Partner

8/10

Excellent

10 May 2025

Ernestine

They don’t serve breakfast

6/10

Pleasant

12 Apr 2025

Joshaun

Working on the place while i was sleep

2/10

Poor

26 Mar 2025

Jessica

The only positive was how nice and accommodating the lady was that checked us in. She was very nice. After that everything went down hill. According to pictures there were stoves with 4 burners and an oven. We had 2 surface burners only. The fridge was outside the kitchen area by the restroom due to what i found out was non working plugs. The bathtub i can only assume was stained or it was dirty but it was black in the bottom. They also advertized breakfast and didnt have anything and was even told they dont serve breakfast which is a contradiction to online. They didnt even have any coffee. They had lots of workers consistently in the way due to what looked like reovations and painting. After 15 minutes of waiting for the only elevator my husband had to walk down 2 flights of stairs to find out they were cleaning them 10 minutes before checkout time of 11 am. Blinds didnt close all the way nor were there any curtains and being on the corner we had the displeasure of having the building light blinding us all night. The TV was facing the kitchen making it impossible to see from either bed.

Business_and_leisure Family_with_children

10/10

Exceptional

16 Mar 2025

Amber

They are going through renovations but it is a very nice stay. The area is wonderful with everything right here. When I have needed anything they are very attentive and friendly.

Friends_and_family Family

2/10

Poor

16 Feb 2025

Harold

Doooont

I didn't stay at this hotel...less than satisfactory

4/10

Poor

07 Dec 2024

Mary

Was listed as including breakfast—we were told on site that they stopped that months ago! Construction debris in hallway leading to room. Front entry jammed with furniture to be installed in rooms. In the room, tv was mounted in a location not accessible to either bed or to seating! Staff member was nice; said things will be better in the future! Sorry we picked this place.

Leisure Partner

2/10

Poor

27 Nov 2024

Marquita

The Absolute Worst!!!!

Tom was not cleaned at all prior to my checking in…there was dog hair on the bed to a point where I took them down and asked for new bedding…dog hair on the floor to a point where my son had it all on his socks from walking around the room…The tub was not cleaned…I had to ask for a broom to clean, blood on toilet to a point where I had to ask for cleaning solution to clean it and the tv was inoperable to a point where I had to have the staff come in the room to manually correct the issue. The worst stay I’ve had!!!! They should have never been ok with me asking for all the cleaning supplies I inquired about…they charge extra for your animal to stay each day and I’m certain that’s because of the cleaning procedure but they take no protocol on a pepper cleaning procedure when an animal has been in the room… And I’ve been here before to a point where I’ve been there when it was comfortable to be there, but now it’s terrible!!! And they literally have posted notes that seem old as hell talking about remodeling…it does not look like it has been remodeled anywhere…I’m serious.. the hallways stink like trash, tobacco, and feet…the windows are dirty and the kitchens would appeal much more of they keep them clean. I’d they don’t keep it clean they’ll be “remodeling” amazing shortly

Friends_and_family Family

2/10

Poor

06 Oct 2024

Betty

There was not a grab and go breakfast option, and there was barely any coffee there, this was specifically a problem considering we had a child with us. We could barely enter the bulding due to all of the construction materials sprawled out in the lobby, plus the room was so dusty and dirty to the point to were we had to clean the room ourselves. We didnt even know about this until we saw a sign on the elevator asking for the residence to excuse them for the dust. The problem with that is there was a person who had asthma and COPD with us, and the dust floating around was a health hazard. Along with that we could barely enjoy our stay in the room because of the loud noice comng from the floor above us (were you aware of this). The towels we had there were not enough for the people staying there (only 2 instead of 3). The carpets were grungy and dirty along with the seats, thank god we had family to stay with while the room air out after we sprayed it. The only really good part of this experience was the fact that one of the staff memebers were nice enugh to help us get the untinsels we needed. Due to the construction there were only two floors open and this caused some disruption in the hotel. Not only that, but the fact that there were 2 bull masters in one of rooms on the first floor which made it unsafe for an adult and really unsafe for a child.This was one of the worst stays weve had yet, not coming back anytime soon, if we would've known we wouldn't have stayed here.

Family_with_children

2/10

Poor

21 Sep 2024

Sean

When we arrived, we walked into a lobby thick with the smell of Marijuana. We hoped for the best and got keys to our room. The room was disgusting. Urine was all over the wall in the bathroom. There was only a single bottle of shampoo that had less than half of its contents. No soap. Door to room had a huge gap and did not stay shut. We immediately demanded a refund and left. We have stayed in some cheap places but this was by far the worst.

Leisure Family

2/10

Poor

30 Aug 2024

Penny

There were people outside drinking and smoking marijuana you could smell it in the hallways. People were being loud and banging all hours of the night. We called the front desk multiple times nothing got done until our stay was almost over

Business

2/10

Poor

26 Aug 2024

James

Extremely dirty room. This was by far the dirtiest hotel room I have ever stayed at. The carpet floors were stained and sticky. We didn’t dare walk around bare foot. The bath tub was not clean, the towels were stained. There was a dog next to us that barked all night, If we were staying longer than two nights we would have asked for our money back and gone somewhere else. Staff was friendly is the only upside to the stay.

Leisure Family

2/10

Poor

05 Aug 2024

Shannon

The property was roughly $150 US and 20 minutes away from the Blossom Music Stadium. The room we had was absolutely disgusting. The entire hotel and room had an overwhelming smell of cigarette smoke. I felt scared to sit down on the furniture in case of encountering bed bugs. The bathroom was absolutely disgusting, the furniture extremely questionable, and the smell of cigarette smoke engulfed us.

Leisure Partner

6/10

Pleasant

04 Aug 2024

Clint

The hallways loooked like you were in a Bronx section 8 apartment complex. The rooms were actually, surprisingly not too bad. The outdoors looks nice, as well. However, the bed was pretty much a cot. There was light coming in from the hallways on the entire three sides of the door once you closed the door.

2/10

Poor

28 Jul 2024

Elliott

It was not to good

Business_and_leisure

4/10

Poor

28 Jul 2024

Penny

I’ve stayed at a lot of places and this is the first place I’ve stayed that didn’t have hair blow dryers. Very disappointing.

Leisure Family

10/10

Exceptional

25 Jul 2024

Bonnie Jean

thank you for letting us stay.

Business Self

2/10

Poor

18 Jul 2024

James

Beds weren’t made. Used bar of soap in the bathroom. A white substance that appeared to be drugs in the hallway. Blood stains on the rooms floor. Nasty and dirty. Paid $108 plus a $50 deposit that we were not advised of. You couldn’t pay me to stay there again.

Leisure Family

4/10

Poor

14 Jun 2024

edward

Dark, old, in need of an upgrade. Only saver was price which was set about right

Business_and_leisure Self

6/10

Pleasant

09 Jun 2024

Patrick

The bathroom did not feel very clean, there was no hairdryer. And overall, it was just not a very great room.

Partner

6/10

Pleasant

24 Apr 2024

Megan

Breakfast NOT available; sink clogged; clean tho

One of the reasons I chose this hotel was because it's listed as breakfast included. I knew I would be arriving late & in a rush in the morning so being able to grab breakfast and not go find it somewhere was important. But upon arrival, James at the front desk told me they don't have breakfast available at all. Just coffee. He blamed it on hotels.com and said they needed to update but then I showed him the email from Suburban Studios itself saying it has a \"complimentary grab-and-go breakfast.\" He just said again that they don't provide breakfast. I said, \"yeah, I understand there is zero chance I am getting breakfast but they need to change what they advertise then.\" It's on expedia too. So - disappointing, but ok.
I grabbed a trolley to get my bags and oh man it was loud and squeaky. And it was rumbling loudly against the rough pavement outside. I was afraid it was going to wake people up.
In my room, I needed to wash my hair. There were no body towels included so I had to go ask for them. Then it turned out the hot water was gone. Turned all the way up, from the start, it was luke warm. I get that if it's peak shower time but it was 3am.. And the shower kept filling up with water - cold water. I didn't discover til after that it had a weird way of locking the plug in place to not block the drain.. Also the sink was clogged, too.
Everything else was fine. Looked cleanly. Bed was comfy. Air temp was fine.
Wouldn't be my first choice to stay at again, but no major problems.

Self

10/10

Exceptional

07 Apr 2024

Milagros

Hotel

The hallway smelled like pets. But it was clean and nice to stay.

Friends_and_family Family

6/10

Pleasant

10 Mar 2024

Terry

The young man behind the desk was excellent for service.
The room was to be non smoking, there was a lighter under the bed,cigarette burns on the filthy bedspread, dirty carpets, dirty fridge, dirty sheets and pillows hair all over the beds
and the smoke detector was covered with a plastic bag. In all 3 rooms I rented.
The price was great but now we know why.
The whole building stinks of smoke.

10/10

Exceptional

15 Nov 2023

Rebecca

Upon check-in we received a super cute goody bag with snacks and a festive paper and pen set. We enjoyed our stay!

Business_and_leisure Family

10/10

Exceptional

30 Oct 2023

melissa

Friendly staff.

Business_and_leisure Family

2/10

Poor

22 Oct 2023

Tamijah

I want a refund, I took so many pictures of our room it’s ridiculous. I called the front desk to complain about the constant noise upstairs and the guy got so mad he stomped extra hard all night long when he walked around. I didn’t get any sleep…..

Leisure Family

8/10

Excellent

04 Oct 2023

Laura

Check in was good. The room needs an upgrade. Carpet was very stained.

Friends_and_family Friends

2/10

Poor

02 Oct 2023

DARYL

Dirty everywhere, smelled and poor air quality everywhere. Couldn't stay.

Leisure Family

6/10

Pleasant

11 Sep 2023

Alexandria

House keeping left my door open. The frount desk played dumb. But security was able to verify everything.

Self

2/10

Poor

07 Aug 2023

Veronika

Bed is really uncomfortable, has plastic covering on it , blankets very thin barely there , terrible smell in hallways and loud neighbors upstairs, old and outdated furniture , ripped coaches .. would not stay there ever again …

Leisure Partner

2/10

Poor

06 Aug 2023

michael

Absolutely Filthy

I've stayed in plenty of cheap hotels but this one takes the cake for worst room. The staff was nice enough, and the hotel appears fine from the outside. Aside from that, the room was just nasty. Upon exiting the elevator on the 3rd floor, I was smacked with one the most foul odors I've every encountered, a mysterious combination of rotting fish, burnt hair, and musty funk. My room had brown splatters on the wall, a trail of blood stains between the bed and bathroom, and everything in the kitchen was grimey and sticky (room 312 if anyone want to clean it). The beds had vinyl mattress covers but still smelled like urine. Other issue beyond the hotel's control include loud arguments between guests and screaming children going late into the night. I didn't bother complaining to staff, I just checked out the next day.

Business

2/10

Poor

24 Jul 2023

Melissa

This place was gross.

Dirty!!!! So dirty. The hallways smelled of dog poop. The room reeked of cigarette smoke. It was worse in our room than in the hallways. Me reserved and paid for a double bed room and only got a queen bed. I had to sleep on the couch. Tge hida bed had no sheets and bugs. There was half eatten food in tge fridge. This place was gross.

Business

10/10

Exceptional

22 Jul 2023

Rob

Ex Stay America, Akron, OH

Not a great place to stay, not very clean and the room had a really bad oder.

Business Self

4/10

Poor

18 Jul 2023

Verified traveler

Simple apologies go a long way

Room smelled like urine and wet dog...i get the pet friendly...but when brought to the attention of staff a simple apology would have went a long way...fire alarm went off in the middle of the night...no explanation was provided other than \"it's not a real fire\" there was a dark stain on the matress visible from the mattress cover...was just shooed away and told it was an old coffee or pop stain..

Friends_and_family Family

10/10

Exceptional

11 Jul 2023

Charles

Elevator was out of order.

Leisure Self

2/10

Poor

07 Jul 2023

Brenda

Musty odor in tiny lobby. Large stain in carpet of room. Elevator was not working and was told it would be down our whole stay (week) and the room we were assigned was on the third floor. Although the young man at the front desk was willing to help unload our things, I couldn’t image him being available the entire time. I was out of breath just to preview the room (which was unacceptable) and would not want to do steps several times a day on hot days we were having at the time. Hotel was farther out than I thought. In my opinion, the whole place needs major, major renovation inside! We left immediately!!! Thankfully, Orbitz helped us find a much better place to stay-whew!!!!!

Leisure

10/10

Exceptional

19 May 2023

MD

Front desk attendant was exceptional!

Business_and_leisure Family

8/10

Excellent

03 May 2023

Turner

Location & several eating places

Leisure Self

10/10

Exceptional

06 Mar 2023

Tracy

reasonable price, comfortable beds, Dorian was very friendly

2/10

Poor

07 Feb 2023

Angela

No rooms available but still charged me

We booked this room online but when we got to the hotel they had no rooms available. They said they would not charge us for the room but they did. I will not recommend this location OR Hotels.com again.

Friends_and_family Family

6/10

Pleasant

02 Jan 2023

Tiffany

It was cheap, but dirty, noisy, dingy

Leisure Self

4/10

Poor

28 Sep 2022

Betty

poor check in, room was not ready had to wait over 20 minutes for a room

Business Family

4/10

Poor

25 Sep 2022

kat

Just don't unless you have no other choice.

Craphole. We were advised upon arriving that the lights in the bathroom did not work and there were no other rooms. We were only staying the night and had no other choice. We had our dog with us. Reserved a queen bed, got double beds. No light bulbs in any of the lamps. The room is in desperate need of repair. There was moldy food in the cupboards. The hotel rep was nice and pleasant.

Partner

2/10

Poor

11 Aug 2022

DISHIKA

Canceled for uncomfortable reasons and stayed at Radisson for almost the same price

Friends_and_family Family

2/10

Poor

08 Aug 2022

Geoff

the carpets were awful! i couldnt walk in my room without shoes. the place also smelled bad. smoke smell even tho the floor was a non smoking floor.

Business Family_with_children

8/10

Excellent

05 Aug 2022

Jeanna

Too bad— the layout was good— but…

I really liked the size of the room, and that it was like a small apartment.. nice fridge, working— though not clean stove— microwave worked well and was clean— and even had a dishwasher though we didn’t use it. Bed was ok- not the best, not the worst— bedding was very sparse— thin and utilitarian rather than comfy.
The room was sorta clean overall, though upon closer look— the surfaces of everything was kinda scumy— some were dirty to the point we went out and bought our own cleaning supplies to clean it to feel like we could actually touch anything.
There was an extreme dampness, even visible on the kitchen floor, and you could feel it on the carpet. And a musty smell we could smell when we would come back after being out.
The worst was the bathroom towels— there was hairs, and like freshly clipped like small hairs on the lavatory and all over the towels at the lavatory.. and a long curly hair under the soap bar on top of the “clean towels” on the side of the tub… a shriveled up contact on the floor in the bathroom, and dirty socks and a three year old receipt under the bed… many marks on the walls and damage— we took pictures and video before and after to cover us in case they tried to say we caused it.
The people at check in and out were nice— though twice I went to the lobby to exchange all the linens for hopefully cleaner ones— no one was there. We bought our own in town.
The layout was really good for what we needed.. the price was ok for what we got, I guess.

Partner

4/10

Poor

25 Jul 2022

Berinda

Witness staff being rude to another guest, even though it didn’t impact me. Stayed on second floor but had to take the single elevator up. First floor had a REALLY BAD odor.

Second floor didn’t snell bad but there was a smell in the room, floors were stained, bathroom fan did not work plus the vent was opened and hanging like someone tampered with it.

Room was equipped with an iron and board, no hair dryer. There was no blanket in the room, only a flat sheet and a throw. Bathroom walls, floor was dirty and stained.

Leisure Family_with_children

6/10

Pleasant

18 Jul 2022

Verified traveler

When you walk into the hotel it smells like animal urine. The smell is so strong it takes your breath away.

Friends_and_family Friends

2/10

Poor

17 Jul 2022

GINA

Employee was pleasing but the suite was very dirty and not pleasant I did not stay there no longer then 3 min.

Leisure Family

4/10

Poor

15 Jul 2022

James

Neither exterior door latches . The floors were filthy . There is an odd smell in the hallway. The entire place needs renovated . The wifi was slow and I had to keep logging back in. The front desk staff was very nice but I would never stay here again for 90.00 a night .. no way .

Leisure Partner

10/10

Exceptional

13 Jul 2022

NISARAT

Very good service! They have everything we want. They are very helpful.

Leisure Family

6/10

Pleasant

20 Jun 2022

Michael Murkins

Floors were super dirty and two lamps didn’t work

Business Self

10/10

Exceptional

26 May 2022

Mary

Everything was good for me I had a relaxing for me an my daughter Loved it as well… only thing I don’t like is having to pay with a card for everything even the vending machines other than that I love it here

Leisure Family_with_children

8/10

Excellent

24 May 2022

Erika

Clean and quiet!

The room was clean and suitable to stay in, the staff was very friendly and accommodating!!

Friends_and_family Family

8/10

Excellent

16 May 2022

Verified traveler

Staff was very nice, when the door toy room wouldn't lock they put me in a new room and had someone right oit to fix the door.

Partner

8/10

Excellent

03 May 2022

Patricia

Place was nice. The only exception that I had was people smoking in the hallway and dogs in the building. I have a bad allergy from them.

Business

10/10

Exceptional

25 Apr 2022

Erik

EVERYBODY that works there are friendly and personable

Business Self

6/10

Pleasant

14 Apr 2022

Verified traveler

It was just okay.

Business

2/10

Poor

10 Apr 2022

Marci

Don’t stay here! It’s so dirty. Every wall had paint coming off. The bathroom had paint peeling off the walls. There were dirty dishes in the dishwasher. The hotel boasts a full kitchen, but doesn’t have anything in it - no pots and pans. We had 5 people staying in the room and only had a few plates, spoons, and bowls - no forks, cups. Our other room had no dishes or silverware at all. There were no extra pillows and sheets for the sleeper sofa. There were crumbs, stains, and pet hair all over the sleeper sofa mattress. It was disgusting. It took over 20 minutes to check in and get our key. Then we went up to our room, opened the door, and it was a room used to store extra furniture. Ridiculous! So we had to go back downstairs and get a new room. The hallways smell terrible. The night lock deadbolt for the door was broken. It just was a really awful stay. I’ll never stay in an Extended Stay again.

Leisure Family_with_children

4/10

Poor

28 Feb 2022

LaTanya

Never again - MOTELS give better quality.

Where do I start? When we arrived for check-in, it didn't appear too clean. The female front desk clerk was helpful after she went around to locate a cart for the luggage which was located somewhere in the building. To make a long story short, when we checked into our room we went to open a cabinet in the kitchen and the trim fell off, the faucet in the kitchen was in reverse, so hot water came out of the cold water side, in the bathroom where the shower bar was attached there were open holes visible where the shower bar used to be attached, it was never patched up and painted over, they just left the holes there. The bathroom sink water never got hot and there were burn marks all over the bathroom sink. The furniture had stains on it as well. Saturday, after shopping, when we arrived back to our room, the cart for luggage was on our floor, the third floor, with trash on it. There were bags of trash and laundry by the elevator. When we left back out and came back those items were still on the third floor hours later. When we left to head to our concert that evening, I let the male hotel representative know that the luggage cart was up there with trash on it and his response...\"that's a shame that people will do that instead of just taking the trash outside, but I'm not going up there to get it.\" At that point I was just over it. When we checked out the next day, the cart and the trash was still there. He literally did not go get the cart!

Partner

4/10

Poor

28 Feb 2022

James

Stains on matresses, looked like blood. Found a roach. Check-in was horible. Almost all amenities were either cancelled or wasnt set up. Wifi not actually free and couldnt access

Leisure Friends

6/10

Pleasant

27 Feb 2022

Alex

Eh

First room I got was not cleaned. Second room was not cleaned very well. There was something on the carpets and nightstand. Junk in the drawers. The hallways were dirty and had a bad smell. It appears people may live there for a bit almost like a run down apartment complex.

The woman at the front counter was extremely nice!

Business

6/10

Pleasant

22 Aug 2021

Sarah

Needs a Serious Update

This hotel/apartment is in serious need of an upgrade. Many items in the place were broken, scraped, stained or very outdated. We went here because it was the only place big enough for my family but the place was loud, dirty and run down.

4/10

Poor

14 Aug 2021

Michell

Never again!

Found a dirty towel from previous person in the bathroom.

Bar to lock door was broken.

Staff were rude and acted like they were doing me a favor for everything.

Only stayed because of the distance to home and all hotels in area booked.

Friends_and_family Family

6/10

Pleasant

10 Aug 2021

Verified traveler

The Hotel was not clean. There was a very musty smell throughout the entire hotel. With all the concerns with COVID I did not feel they were applying the highest cleaning standards as there was garbage in the bathroom and floors when we arrived. I had to spray the room with Anti Bacterial spray throughout my visit.

Leisure Family

4/10

Poor

07 Aug 2021

Brett

Stinky

Nice layout to the rooms but overall not great, would not recommend or stay again. STRONG odor of cigarettes including cigarette burns on bedding.

Friends_and_family Family

4/10

Poor

04 Aug 2021

Verified traveler

Employee, Ms. Reed(?) was extremely rude. At approx. 2:55pm informed me that check in began at 3pm so I would be charged a fee. I asked how much. She refused to tell me how much without me first telling her my name. I explained that depending on what the fee is determined if I wanted to check in or not and again asked for the amount. She refused and then said that she wasn't going to check me in at all and turned off the lights. An argument followed. I had to drive across the street to get the manager to check me in. Manger, Candance was very nice and accommodating. Facility was very dirty. I meant to reserve room at East location because I've experienced the filth and poor customer service at West location before.

Leisure Family_with_children

8/10

Excellent

26 Jul 2021

Ashley

Alright.

Yhe stay was alright. Place was a little loud, other guests were very loud inside and outside. While waiting to check in a child kept riding in and out of the building on a noisy scooter. The place was pretty clean, a couple things in the room were broke, a drawer on one of the nightstands and the cover on the AC. The bed was pretty stiff and the pillows weren't that great either.

Partner

4/10

Poor

06 Jul 2021

Verified traveler

It was run down. Often times no one was at the front desk. Booked 2 rooms with 2 bedrooms each for 4 adults and go 1 bedroom in each room. I would like some sort of discount.

Leisure Family

2/10

Poor

13 Jun 2021

Verified traveler

We had 3 rooms reserved, 1st room had clothing in the drawers, 2nd room had a floor so dirty you could not walk in bare feet, the 3rd room had exposed electrical wiring from an overhead light (no fixture) and that room had a terrible odor. The staff said no one was available to clean the rooms. I will never stay at this chain again.

Leisure Family

4/10

Poor

11 Jun 2021

Verified traveler

Could smell smoke the whole time. People frying food evry night. Noisy and people living there very loud and cursing. Last time there 2019.

Business Family_with_children

4/10

Poor

17 May 2021

Kevin

Hallways smelled. The room was dirty. The refrigerator in the room had dried chicken juices in it. There was a home in the bathroom wall. The water temperature was lukewarm at best. Overall terrible experience

Partner

2/10

Poor

08 May 2021

Verified traveler

Steer away from staying at this place. The facility and property in general is unkept and smells of cigarettes. The personnel was rude and unwilling to be of an acceptable assistance. I have never had such a horrible experience with a stay. I will never again stay at any of their facilities again! Disguised

6/10

Pleasant

19 Apr 2021

Ashlee

The room was fine the family above use was a little bit loud but it was fine for one night

Friends_and_family Family

4/10

Poor

10 Apr 2021

Verified traveler

The room was literally terrible !! The oven was never cleaned , smelled like smoke , bugs on the walls , paper thin walls , and just disgusting ! The front desk people were nice , but that is the only positive ! The owner of this property should be put in jail for endangerment

Business Self

4/10

Poor

06 Apr 2021

Verified traveler

FILTHY

FILTHY. The hotel is absolutely filthy. The lobby, the hallways (bags of trash in the halls), the elevator ... it did not appear as though the carpet had been vacuumed in my room. The bathroom, while very dated, was clean as was the bedding.
I did not feel safe in the hotel and slept with furniture placed in front of the door. Having arrived at another hotel at night to find it closed, I made a reservation at this hotel quickly from my phone. I wish I had the opportunity to research it more before I booked.
The one positive about my stay was Allen, the front desk rep who seemed to be trying to fill multiple roles all with a pleasant disposition.

Self

2/10

Poor

23 Mar 2021

Verified traveler

The bathroom was nasty it had vomit on side of toilet it was a lighter lefted on other side in back of toilet the head of the sheet had a brown stain on it just wouldn’t recommend that spot to nobody trying to have a romantic night!!

Leisure Family

4/10

Poor

09 Jan 2021

Tracy

I like having a kitchen in the room.
The property was filthy. Staff informed that housekeepers had been given New Year's Day off and it certainly showed.
I had a family with 3 boys above me who kept up extreme noise the entire stay...jumping on and of the beds, throwing items on the floor. Staff were aware and said that I wasn't the first to complain and certainly wouldn't be the last, adding that the parents could not control the children.
I was told by one staff that I could have a late checkout if needed, but when I attempted to check out late, I was told by the manager that late check outs aren't honored, even though she knew I was told differently by another worker.

Friends_and_family Family