Name: Courtyard Akron Fairlawn
Address: 100 Springside Drive, Akron, 44333, US

6/10

Pleasant

04 Aug 2026

Kris

I requested a 1st floor room and didn't receive one, in fact they put me on the top floor.

One of the beds was dirty and looked like the bedding wasn't changed. It was very wrinkled looking also.

8/10

Excellent

03 Aug 2026

Susan

My only disappointment was that the pool

8/10

Excellent

31 Jul 2026

kathy

My room was clean with no problems /most of the staff was polite,

2/10

Poor

26 Jul 2026

Mike

At first glance the hotel looks nice. The lobby and hallways and even the room upon first entry seemed fine, but then it got worse. The bathroom was atrocious. Heavy glass shower door about to fall off the hinges. Everyone likes water pressure in a shower but this was insane. It was almost flooding the shower it was so much water. Moldy caulk and rusty door frames. Cracked and peeling ceiling. Insufficient ventilation to say the least. Sharp piece of metal bed frame gouged my leg from under the bed. The pool was overrun by a family who clearly rented one room and invited their entire extended family of children to take over the pool and then the hallways like little monsters. Destroyed the pool area, soaked the hallways. The staff were all dressed in street clothes. If the front desk agent wasn’t behind the desk I never would have guessed he was an actual employee. The “breakfast” was literally stacks of cereal cups, no milk, juice, water, or any drinks. Ohh and tiny stale muffins that were disgusting. 2 kinds to choose from. Nothing else. When I asked the man dressed at a woman behind the bistro counter for milk I had to interrupt their chatter with some off duty employees and was made to feel like I was inconveniencing them as I asked for milk and they complained about having to “pour milk all day” This is clearly a franchise location operated by a typical cheap hotel owner. I will never return to this hotel

10/10

Exceptional

25 Jul 2026

Cezary

Carpet in the elevator is in desperate need to be cleaned.

2/10

Poor

19 Jul 2026

Vladimir

I was kicked out without explanation. At the frontdesk!!! They said we were oversold! No phone call, nothing. I had to sleep i the car! Expecting full refund!!!

Partner

8/10

Excellent

16 Jul 2026

John

clean room and kind staff.

Partner

4/10

Poor

16 Jul 2026

Alisha

The desk tried to get us in early but no rooms were available. We were able to use the pool but our room looked like it had a leak on the ceiling that was never properly fixed. The place itself was clean enough but not great. Towels and trash were left around. The staff was friendly. It was fine for 1 night but I wouldn’t stay again.

Family_with_children

4/10

Poor

12 Jul 2026

Cassandra

The pool area choked us with the smell of chlorine- it was ridiculously strong. We stayed for 4 nights (4 people in a room) and not once did housekeeping collect towels or bring new ones. The lighting in the room and bathroom was very poor- bring a makeup light! Often, there was nobody at the front desk or answering the hotel phone for assistance. I regret new spending a few hundred more for my second choice of hotel. I thought being under the Marriott name, this would be a good option. The room was clean, thankfully. There are many restaurants and stores around, also.

Family_with_children

8/10

Excellent

04 Jul 2026

Julie

The staff were amazing. The food was excellent. The bathroom in my guestroom was horrible, permanent foot prints on the floor. They are planning a remodel soon, but I wore shower shoes.

Self

6/10

Pleasant

21 Jun 2026

William

Staff not exactly friendly, ice machine only worked on 1st floor we stayed on 3rd floor, room ok, bed not good, wall paper coming apart, mold in shower, would not recommend this Marriott, not up to Marriott standards at all.

Partner

2/10

Poor

19 Jun 2026

Kyung

Will not stay again

Self

6/10

Pleasant

19 Jun 2026

Christopher

Room was clean but property is aged.

Self

10/10

Exceptional

29 May 2026

Brian

This was oyr second stay in a 2 week time period and the staff was kind and helpful and the rooms clean and comfortable and the atmosphere was welcoming

Partner

8/10

Excellent

17 May 2026

Jeffrey

Typical hotel stay. Staff was friendly but understaffed. Pool was under construction.

Family

10/10

Exceptional

17 May 2026

Carleesha

Every staff person we interacted with was extremely kind and helpful.

Partner

2/10

Poor

10 May 2026

Teresa

Air conditioner was working

Partner

8/10

Excellent

16 Apr 2026

William

When i arrived the staff was excellent in getting my check
in done quickly. Found shower drain was plugged after
starting shower. I found hair in the drain and cleaned it out
so i could finish shower. Light in light fixture wasnt working
either

Self

6/10

Pleasant

13 Apr 2026

Kathleen

The property needs to be upgraded, cellphone plugs not in the room, mattress was comfortable but could use a cleaning

4/10

Poor

13 Apr 2026

Alma

Bistro never open at 5 PM on Saturday as they said I had to order food from outside. They double charged me twice for a room that was already paid for. Will never stay there again.

6/10

Pleasant

26 Mar 2026

Richard Neeley

Nice stafff but property could use some remodeling.

Self

10/10

Exceptional

20 Mar 2026

Keyaira

Nice

4/10

Poor

15 Mar 2026

Kristin

I have never stayed in a courtyard, Marriott hotel that was this rundown and neglected. I would never bring my child to stay here again I would’ve rather stayed in a tent.

Family

10/10

Exceptional

13 Feb 2026

Kelvin

Great stay, thanks!

10/10

Exceptional

09 Feb 2026

Magdalene

the room was very comfortable and clean and we really enjoyed being able to exercise in the pool in the morning

Business Family

4/10

Poor

03 Feb 2026

Tracey

No help at the desk, only 1 man working, who was doing everything. Room was cold. I checked out a day early and want a refund. Pool was cold. Loud pool party with children after hours.

Self

4/10

Poor

09 Jan 2026

Crystal

Thwy advertise a hot tub there isnt one, alao they put us is a room the tv doesnt work we called an hour ago still no ones been to fix it

Business Family_with_children

2/10

Poor

07 Jan 2026

Sattar Mark

It was a terrible experience, we checkout the first night and went to another hotel. Staff was friendly but really unorganized they had to Change our room 3 times because keys did not work. Room for filthy, dead bugs on curtains and lights not working. Tv did not work.

Family_with_children

4/10

Poor

30 Dec 2025

Jennifer

Room was ok, for Marriott it was definitely sub-standard. There was no breakfast

Leisure Partner

10/10

Exceptional

27 Dec 2025

Richard

Yes, everything was wonderful.

Leisure Partner

10/10

Exceptional

14 Dec 2025

ANDREW

Very nice rooms extremely clean

6/10

Pleasant

05 Dec 2025

TIMOTHY

The bar server was great, but their inventory was poor. The room was a little rundown, bathroom light didn’t work.

Leisure Partner

10/10

Exceptional

29 Nov 2025

Richard

Yes. Room was great. Staff friendly.

Leisure Partner

8/10

Excellent

26 Nov 2025

Victor

The staff treated us so well during our stay. The room was comfortable. The only complaint we have is that the light fixtures on the nightstand tables were caked with dust.

Leisure Family

10/10

Exceptional

24 Nov 2025

Garry

The staff at the front desk when I checked in on 11-23-25 were excellent. They were professional and always had a smile on their faces. I've been to a lot of hotels around the country and to be honest the two young ladies at the front desk made it a more enjoyable stay with their enjoyment to answer questions. They even provided me with directions to the venue I was attending that night. 100 out of 100 IMO. Also the kitchen cook the following morning was very pleasant and the breakfast was good. I would definitely stay here again based on the staff alone. Also the morning staff desk was great also.

Leisure Partner

10/10

Exceptional

23 Nov 2025

bob

Very happy and helpful check in py

10/10

Exceptional

13 Nov 2025

Bryan

Was treated to a complimentary breakfast this morning. What a nice surprise.

4/10

Poor

27 Oct 2025

Jill

I was extremely disappointed with the condition of this hotel. When we checked in, we were initially given a room that was already occupied. We opened the door to find clothes hanging from the bathroom door and clear signs that another guest was already staying there. When we went back to the front desk, the staff was kind and apologetic but seemed unsure who was actually in that room.

We were then given a different room, which unfortunately was not very clean. The floor appeared dirty and hadn’t been vacuumed, there was a blood stain on the carpet near the sink, and the shower tile looked stained or moldy. The room itself was also quite dark, even with all the lamps turned on.

Breakfast was subpar. The only highlight was the coffee, which was hot and fresh. The one positive note is that the hotel’s location was convenient for our needs. Overall, the staff was friendly.

Leisure Family

10/10

Exceptional

23 Oct 2025

Susan

N/a

10/10

Exceptional

12 Oct 2025

Donald

There were plenty of shops within a short distance

Leisure Family

6/10

Pleasant

08 Oct 2025

Lexi

Okay ish stay

The only con I have is that we booked 2 rooms with 1 king bed and 1 double pull out couch. They only had King beds and a chair. Not the best situation but it could have been worse I guess.

Friends_and_family Friends

10/10

Exceptional

05 Oct 2025

Connie

From the minute we walked in the door from the early check in to the friendly staff the stay exceeded out expectations .

Friends_and_family Family

10/10

Exceptional

24 Sep 2025

James

Staff, EXCELLENT..friendly, efficient, very concerned that I was taken care off. Fun to interact with them

8/10

Excellent

23 Sep 2025

Luis

Dust

Semi clean. Lamps & coffee maker needs dusting.

Self

10/10

Exceptional

17 Sep 2025

James

Comfortable rooms, great staff, disappointing courtyard

Leisure Self

6/10

Pleasant

13 Sep 2025

JoEllen

This is an older Courtyard, and not was you expect when thinking ‘Courtyard by Marriott’. It was more like a Best Western. My pillows were old and lumpy, and bed very uncomfortable.

Leisure Family

6/10

Pleasant

09 Sep 2025

Laura

OK.

It was clean. But there are some general condition flags - the ice machine was out of order; a door I went out on the main floor was broken and did not lock(!); while we appreciated being able to open the balcony door and get the fresh air (air in the room was kinda stale) - there was no lock or bar on that door (often there's a stick that can keep the door sliding open). There was no milk for coffee at the bistro in the morning (there's a grocery practically within sight of the hotel.). So. Ok.

Friends_and_family Family

6/10

Pleasant

02 Sep 2025

David

No breakfast. period. Not so much that it was not included in the room cost but when I tried to order they had nothing on their menu. out of everything...even coffee. no wonder I was the only one there

Business Self

10/10

Exceptional

26 Aug 2025

Joshua

Everyone was very accommodating and we really enjoyed the gym and pool!

Friends_and_family Family

10/10

Exceptional

25 Aug 2025

SHANNON

Easy check in and clean

Leisure Family

10/10

Exceptional

10 Aug 2025

Jonathan

We'll be back

The staff was wonderful.

Friends_and_family Friends

6/10

Pleasant

02 Aug 2025

Katie

A little disappointed

The lobby area looks really nice and beautiful but the room was clearly pretty worn and not super well kept - lamp shade really banged up, scuffs all on the walls, bathroom floor a little stained. Also when we checked out for some reason there was a different credit card entered for our account that we didn't pay with (a MasterCard which we dont even own) that was entered manually by the guy at the desk when we checked in for some reason. We didn't get any additional charges or anything but it was very strange and we never got an explanation.

Partner

10/10

Exceptional

29 Jul 2025

Bailey

Great

Leisure Family

10/10

Exceptional

14 Jul 2025

Willie

room was very clean and the staff was great

Leisure Partner

8/10

Excellent

30 Jun 2025

Barbara

Clean comfortable quiet room with a good breakfast and close to expressway.

Leisure Family

4/10

Poor

29 Jun 2025

Wendolyn

The lobby smelled like a spoiled mop yet the floor was dirty. There were boxes in the lobby by a table stacked high which is unsafe. The third floor laundry shoot was dirty, with a pillow holding the door open, dirty floor and things hanging out of the shoot… for two days … elevator was small, and you had to share it with cleaning staff. Other than that it was decent.

Leisure Self

4/10

Poor

28 Jun 2025

Krystal

There was mold in the bathroom, shower and areas in the shower that had not been cleaned. Water leaked from the shower door. And the middle of the night the air condition began to not function properly.

Leisure Family

2/10

Poor

08 Jun 2025

Tina

Very unclean. Had to ask for someone to come clean the bathroom. Room dmelled funny. Ended up being from the moldy bathroom. Shower missing the rubber piece under the door so water just went everywhere. And there was mold all around in corners, etc since they hadnt been keeping up with scrubbing. Tried to go to free breakfast and 3 hours later it still didnt arrive! When the toilet seat broke, we moved! Horribele how the hotel is getting so rundown. Staff was very nice & apologetic. Good location. Just everything not go well. Fridge not work. Lobby giving lots of things away. I think theirs was broken too. while i was at the front desk- 3 other callers also were having things not work. Disaster!

Partner

10/10

Exceptional

04 Jun 2025

Owen

when we first arrived the front desk worker tried very hard to get us into a room for the night, and knew we were going to a concert so he was very quick about everything. he got us checked into the room, and while we were away he replaced our entire air conditioner unit, which was very nice to come back to.

Leisure Partner

6/10

Pleasant

04 Jun 2025

Mary-Kate

When we checked in, at 5 pm (2 hours after check in time), we walked into a dirty room. After informing reception, it took another 30 minutes to assign us to a different room. They wanted us to wait for the room to be cleaned. Not acceptable.

Business_and_leisure Family_with_children

4/10

Poor

26 May 2025

Aeris

Our room smelled like marijuana , the couch looked so gross we didn’t even want to sit on it. All lights flickered when we turned them on. Pretty below average stay, okay for the cost

Partner

4/10

Poor

25 May 2025

Robert

Place was dirty to be honest and that’s about it. Staff was friendly

Leisure Family

2/10

Poor

21 May 2025

Chandni

Despite the reservations and paying full money for 2 rooms with double queen beds, when we arrived at 10 PM, we were told there are no rooms available and were sent to a different hotel which had only 2 stars, no AC, infact one of the rooms wasn’t even cleaned. And not payed any difference back despite such inconvenience and low grade service.

10/10

Exceptional

12 May 2025

Cindy

Staycation for a small adult family.

The receptionist were helpful and polite. The housekeeping crew were great, courteous and polite. The room and bathroom was clean and comfortable. The only issue that I had was when taking a shower the water was leaking outward through the door that is hung cockeyed. Overall, the hotel is great and close to alot of shopping plazas and eateries.

Friends_and_family Family

10/10

Exceptional

09 May 2025

Rebecca

Evening bartender was very personable and accomadating.

Business Family

6/10

Pleasant

06 May 2025

BART

Cleanliness issue

Cleanliness an issue- no cleaning at all in the room. Shower curtains too short, water pour down to the floor. Breakfast experience was good. No towels replaced, had to ask for soap

Friends_and_family Family

8/10

Excellent

05 May 2025

Roxanne

We had a nice stay!

Family

10/10

Exceptional

04 May 2025

Niquita

We really enjoyed our stay and the Bartender was the BEST please get him has much stuff to be able to serve customers the best drinks. The morning front staff was real helpful and nice. I will stay there again especially for the price it was really reasonable.

Leisure Family_with_children

6/10

Pleasant

12 Apr 2025

Edward And ursula

Not sure I can recommend

The room was okay but when we returned to our room in the evening of April 11, there was nothing done to room.
Dirty towels, bed unmade, etc
I think we should receive a discount on the rate as cleaning the room is a usual service, which was not provided

Friends_and_family Family

8/10

Excellent

10 Apr 2025

QI

Quite, good sleep

Business Self

4/10

Poor

30 Mar 2025

Verified traveler

Good room, terrible amenities

Service in the bistro was very poor. $13 breakfast burrito took over 20 minutes to be served. It was overcooked and barely edible. Room wasn't serviced even though the do not disturb sign wasnt on the door. Plus, the bathroom floor was soaked because the shower door wouldn't close.

Friends_and_family Friends

8/10

Excellent

15 Mar 2025

Tony

It was quite and peaceful.

Business Self

6/10

Pleasant

18 Feb 2025

Peter

No heat in the inn!

We planned a romantic getaway for Valentine’s Day. When we arrived our room was freezing cold. We had picked up food to have a romantic dinner in our room. We tried to wait and see if the heater would eventually warm up, but it did not. We had to block the heater with a coat, to block the cold air coming out. When we couldn’t take cold any more. We called and requested a didn’t room. Dining in a cold room, and then having to pack up and move to a different room, kind of put a damper on the experience

Partner

4/10

Poor

03 Feb 2025

Thom

Needs update, not very clean. Staff nice but not trained. Room was not restocked or cleaned.

Leisure Family

8/10

Excellent

23 Jan 2025

Tina

Quick stay that was clean, quiet, and relaxing.

Self

10/10

Exceptional

20 Jan 2025

Amber

Nice, clean hotel. Pool was nice too. Left too early for breakfast, so can't comment on that. Will stay again!

Business

6/10

Pleasant

31 Dec 2024

Edward

The hotel is adequate but I wouldn't stay there again. It was dirty feeling and the room smelled strange. I put something in the fridge and the top felt like a layer of thick dirt was on it. No tea bags and the coffee pot was missing the part you put the coffee in. The staff was friendly.

Business Partner

4/10

Poor

31 Dec 2024

Jonghoo

The hotel is very old and rundown. While there was nothing visibly off putting about the room, the overall condition of the hotel property made me hesitant to use the shower, sit on the lounger, or stay in the room longer than necessary. I will say the staff members I spoke to were very nice. But, I will likely try a different hotel next time I'm in the area.

Business_and_leisure Self

8/10

Excellent

30 Dec 2024

Michelle

Property was convenient and reasonably high price . Didn’t like have to pay for coffee

Leisure Family

8/10

Excellent

26 Dec 2024

Elisa

The staff were responsive and helpful but the facility could use some updates and work.

Leisure Family_with_children

8/10

Excellent

09 Dec 2024

Larry

A very clean and accomodating motel.

4/10

Poor

08 Dec 2024

Valerie

Our stay wasn't pleasant at all. When I was checking in, I asked if yall had a UPS discount (most hotels do), the receptionist searched for a bit & said, \"I got it on there for you!\" We went up to our room and first couple things we noticed was the wallpaper falling off the walls, loud heating unit, and the shower looked like it hasnt evem been touch from the last guests. An hour after being there, my phome dinged a bank notification for $380, I declined it as that is not even close to the amount I was told (this was 11ish at night). The next morning i woke up to another bank notification for $360. I decided to go down and talk to the receptionist to try and get some clarity. She was somewhat helpful and told me she would look into it further. As I was walking back to the elevator, I saw a note on the pools door saying \"closed until further notice (wasnt there when we arrived) & that was a huge part of why we booked this hotel. I got my family ready for breakfast and we headed back downstairs.. After talking more with the receptionist, I decided to cancel our reservation for that evening and find somewhere else to go. As we were leaving, we looked into getting breakfast at their restaurant and it BLEW MY MIND to see it qas nearly $7 for 1 BOWL of cereal! Are yall insane?! I received my receipt by email some time later and was still overcharged and guess what?! No UPS discount on it.

Leisure Family_with_children

8/10

Excellent

30 Nov 2024

Barbara J

Not too keen on the Starbucks bistro inside this Courtyard. Definitely check the accuracy and quality of the food prepared.
Also would NOT accept Room#101 in that toilet is so low sitting and difficult to get back to standing.

Self

8/10

Excellent

28 Nov 2024

Gary

Good stay good service

Friends_and_family Family

10/10

Exceptional

21 Nov 2024

Mark

Sfd

Business Self

4/10

Poor

07 Nov 2024

Larry

No TV service
Was originally told maintenance would come to look at it.
4 hours later went to front desk and was told it’s been out since Friday. Possibly would be fixed by Sunday morning. Sunday it wasn’t fixed yet so bought suggested cable to go from iPhone to hdmi ($50 ) only to find out no way to adjust volume ( max only ) and connection timed out ever few minutes.
So no Sunday football
For the hotel brand and price point extremely dissatisfied.
Towel rack by sink falling off the wall
2 towels 2 hand towels and 2 wash cloths and no floor mat for a reservation for 2 adults

Leisure Family

6/10

Pleasant

24 Oct 2024

Juanita

Disappointed

There wasn’t any food for breakfast. They were out of everything. I had my 90 year old father there and I couldn’t get him anything for breakfast.

Business Family

6/10

Pleasant

13 Oct 2024

Marketta

I expected my room to be luxury and smell good. My fridge did not have a freezer and I wasn’t pleased with my shower at ALL.

Leisure Family

4/10

Poor

03 Oct 2024

Holly

Our soap was open and used in shower, body was empty. Tried to call front desk and just rang, no answer. We stayed the night for the Akron Marathon and were awoken at 3am by loud music and yelling from the parking lot. Tried to call front desk with no answer and the yelling continued outside for at least 30 minutes. Could not fall back asleep and we were concerned. No one at front desk in morning to talk to and only had a phone number listed to check out.

2/10

Poor

27 Sep 2024

Katherine

You canceled my reservation and when I arrived you were sold out. I pre checked in and when I arrived there wasn’t a room.

Friends_and_family Family

10/10

Exceptional

22 Sep 2024

Ciera

Great service, clean rooms - no complaints

Leisure Family

10/10

Exceptional

16 Sep 2024

Monica

Everything was clean and the staff were super friendly!

Leisure Family

4/10

Poor

31 Aug 2024

Abhay

The room was not very clean. The bedding was deplorable. Air conditioning was sub-optimal. There was water leak in the room. The bath tub had random drill holes in it. The soap / shampoo containers were empty.

Friends_and_family Family

4/10

Poor

27 Aug 2024

Jeff

Mold in bathroom. Rusted door frame in bathroom. Stain on couch that grossed us out. No breakfast. Room was crowded because of a goofy curved couch and humongous ottoman. Wouldn’t stay there again.

Business Partner

4/10

Poor

25 Aug 2024

Iris

Needs updating and cleaning. The ceiling was leaking in the lobby- right in front of the television. The shower had mold. The toiletry bottles were empty.

Leisure Self

4/10

Poor

15 Aug 2024

Gabrielle

The bistro was not open at the times stated

2/10

Poor

09 Aug 2024

Cassidy

The room had a. Very gross smell to it

Leisure Family

2/10

Poor

05 Aug 2024

Gordon

rooms were dirty. Carpets turned my white socks black. You had to request for room cleaning. No shower gel in the shower. The TV didn't work. The refridgerator was set up to run 2 hours on 8 hours off. Nothing good to say other than the staff tried their best but don't have the tools to turn this place around.

Leisure

10/10

Exceptional

27 Jul 2024

Timothy

Great

No problems and no complaints. We had a great stay.

Friends_and_family Family

4/10

Poor

15 Jul 2024

Lori

Awful! Avoid!

This hotel is far below Marriott standards. No one at reception when we arrived, musty room with damp carpet, loud/old AC, soap dispenser ripped out of the shower wall, no hair dryer in room (and when I went to reception to get one, took someone over 15 minutes to find one), no daily service - which isn’t highly unusual these days - but they didn’t tell us nor post that info. So we returned to our wet towels still piled on the bathroom floor. Virtually no service, and not a clean property. Read the Google reviews - we wish we had.

Partner